Customer Reviews for U-Haul Moving & Storage of Willow Bend

Évaluation :

5

Excellent professional and very helpful staff

Évaluation :

3

Not happy with price and additional charge upon drop off.

Évaluation :

1

No steal people money

Évaluation :

5

Extremely helpful, very informative & made the rental experience satisfactory. Thanks to Dominic, Seth & other staff.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Absolutely the best U-Haul facility I've ever been too. They are the reason I continue to be a loyal customer! Great job & thank you for your outstanding customer service!

Évaluation :

1

There is nothing you can do to improve. Some of the employees make mistakes on invoices but do not want to take accountability for it or fix it. They just tell customers"well there is nothing we can do about the fact that we charged you double". I am never going back to that location and I will not recommend to my friends and family.

Évaluation :

5

Wonderful customer service!

Évaluation :

5

very good service

Évaluation :

2

Tired and worn down store . Could use a refresh

Évaluation :

1

No me regresaron el dinero

Évaluation :

5

The trailer was hooked up quickly and we were on our way.

Évaluation :

1

Both employees during pickup were rude and horrible to work with. I had to go to a different location to receive assistant. I strongly do not recommend this location. Please looks into the two employees working at this location during my pickup time.

Évaluation :

1

The employees are rude

Évaluation :

5

The two gentleman that I talked to were very informative and helpful. Thank you all for the excellent customer service.

Évaluation :

2

I called to change my dropoff location, which a representative approved. It then took me 5 more calls to get the mess straightened out with 3 different locations. I probably spent 2-3 hours on the phone even though they approved the location change.

Évaluation :

3

There is a dolly and other items in the truck, which I haven't ordered for. Which occupied my space and caused inconvenience to my shipping of items.

Évaluation :

5

Excelente servicio y la atención excelente también.

Évaluation :

1

When I returned the vehicle I was overcharged. I called and was told rudely they are short staffed and it's nothing they can do call 1809 UHaul. I asked to speak to the manager and she hung up ( white lady 50's)I went there and the black lady 50 was rude as well. When I was talking to the manager she tried to rudely interrupt. The only person with common sense is the manager. He was professional and courteous black guy. My name is Javar I can be reached at 214-784-1883. They need training on listening for comprehension not to respond. The two lady's were trying to make Uhauls mistake my fault.

Évaluation :

5

Bien

Évaluation :

5

I've been to this location several times. They always have moving trucks available. If you go around 6pm it is busy and expect a little wait time but the gentleman checking us out was quick and efficient and a good sport!

Évaluation :

5

Keep up the good work on the maintenance 👍🏼

Évaluation :

5

Rien

Évaluation :

3

I am very upset I was told one price with tax and when J made it to pick up the Uhaul the price was more than what I was told. I will NOT recommend to anyone!!

Évaluation :

4

Did not have dolly available as rented and expected. U-Haul needs to fix its reservation software to preven this issue.

Évaluation :

4

My first time at a drop off like this. It was quick and convenient.

Évaluation :

5

One of the best locations

Évaluation :

5

Great experience

Évaluation :

5

Honestly if Uhaul had a Hold Harmelss service I would switch my primary storage to from Extra Space to UHaul

Évaluation :

1

I am furious! Not only was ai charged wrong, they didn't have the equipment I requested, they charge my card almost 500 for 150 truck rental. When turning it in the misread the mileage! I drove 14 and they charged me for over 100 miles! Trying to get this fixed has been a nightmare. Even the GM doesn't know where the extra charges have come from and have had no solution!!! Transferring up to "billing department" because they can't find the charges on my card from U-HAUL! I am sick of this location and they have stolen money from me and made over draft fees hit my account!!!

Évaluation :

3

Was told a hand truck would be part of the rental. Didn't check beforehand and when I arrived at the apartment I was moving, then realized it wasn't there. Created a big hassle in 107° heat. Checking vehicle in upon return was VERY SLOW.

Évaluation :

2

The truck I was initially assigned was in poor condition and had a noticeable smell of marijuana. When I requested a different truck, the person in charge of the location responded disrespectfully, stating that all of their trucks were in similar condition. After I insisted, they eventually provided a replacement, but the interaction lacked professionalism and courtesy. Additionally, when I was given the blankets at the end of the process, the individual handing them to me also smelled strongly of marijuana, and one of the bags of blankets had the same odor.

Évaluation :

2

Came with an empty tank of gas. Had to put some in to use. Returned with more gas than it started with but they charged $55 in gas fees. I have pictures to prove empty tank. Called and placed on hold three times and never came back to call. Need fees removed.

Évaluation :

4

There was some confusion when I showed up (without a reservation) to rent an appliance dolly. I had called the day before to check availability and was told that there was 'no problem', however when I got to the site, they told me that they hardly ever had them. That said, someone returned one while I was there, and the U-Haul agent quickly checked the records to see if it was available, called the manager for confirmation, and rented it to me for the 2 hour slot I needed. This is not a complaint....this is actually to compliment the staff on being empathetic to my needs, and taking care of business. I will certainly use this location again should the opportunity arise.

Évaluation :

5

Jessica Johnson is a most professional gifted manager who has a hard working conscientious staff. I am proud to do business with these professionals.

Évaluation :

4

i am still do NOT understand why you need an entire photo of the front and back of my driver's license. there is so much info and U-Haul was hacked and I was hacked as well. YOU don't need Pics of my drivers license. All you need is the STATE issued and the DL #. I am also a repeat customer. so why every time i have to do this?????? your answer will be, we don't keep your data. BUT you keep it long enough to compromise your customers. Unfortunately you are the only game in town, otherwise, i'd go elsewhere. Francis Gabriel

Évaluation :

4

The property is not as clean on a regular basis near the main entry to the storage units as it used to be under a different general manager.

Évaluation :

3

Improve the wait time

Évaluation :

5

All you are a great team! Keep going!!! God bless you all!!

Évaluation :

5

Ensure that tire pressure is maintained ,one of the rear tires in the rear needed air

Évaluation :

4

Check the tire pressure to avoid the flat tire I experienced in the middle of no where.

Évaluation :

3

I took me a year to get my address updated. My name is Mike Bray not Mike \Bray. I got charged a late fee one month because UHaul messed up, not me. The moveout date was 8/3/24 not 8/7/24. I checked out online and in store. Since the date was wrong, I've been getting bills and late fees. I think it's fixed now since I called customer service.

Évaluation :

5

The only issues I had was with two tires. Both needed to have Rosdside Assistance within an hour of each other. The front fender on the right side was coming off. But the truck drove well. The tires cost me time.

Évaluation :

2

Equipment I booked was not available. Was given a trailer 2 sizes smalled (Almost 70 % smaller than I needed). This resulted in multiple cross town trips and many extra hours of moving. No considerations were offered.

Évaluation :

5

Easy to rent good clean fast. I love it.

Évaluation :

5

Always a pleasure and easy process . Thank you .

Évaluation :

5

Prompt and efficient service!

Évaluation :

5

Everyone was friendly and very efficient!

Évaluation :

5

The boys were kind and friendly, excellent service, always willing to help, thanks, see you soon

Évaluation :

2

The appliance moving dolly was pre-ordered but was not provided. Also, I had to go around the building to look and pick up the truck. Is Uhaul employees don't bring the trucks to the customers any longer?

Évaluation :

2

Employees inside were less than helpful and happy to assist the check in process. Reservation in your system came up as a one way trip From Dallas to Arkansas instead of short return to same location trip. Confusion over billing as it appeared I was getting charged 3x more for using a debit card. The employee Craig outside was very helpful and really hussled in the Texas heat to help everyone.

Évaluation :

2

I gave a below average because the staff did not confirm my return equipment until I called the following day to request to be marked as received. It appeared that the staff was short on people or too many returns. I was concerned I would get charged extra at no fault of mine. Fortunately, after several calls, I was able to speak to someone who was able to help me.

Évaluation :

4

need more employees! My time is valuable...

Évaluation :

5

lower the step side . hahaha

Évaluation :

2

Only one staff member was working the front desk in the morning. People were waiting for over an hour in line. I pre-ordered a truck but the A/C was not working.

Évaluation :

5

Le service a été excellent.

Évaluation :

3

Teain your employees better. The lady at the counter was not very savvy at what she was doing,, and was getting frustrated, she ended up canceling my reservation and starting over again, And inspect, you trucks better. When I was driving down the highway, as soon as hit 50 or 60 miles an hour, there was a loud banging on the ceiling, like the was metal straps hitting it.

Évaluation :

5

The staff was incredibly kind even under pressure!

Évaluation :

1

I made a reservation online for a vehicle. I went to this location to get a van or truck for the day and the associate that assisted me was not very helpful at all. She told me that there were no trucks/vans available at all apparently. And she basically said that she cannot help me further. At the same time there were vehicles steadily being returned that fit what I was looking for however she still said she has no availability. So I left called around to a few other locations who had none either. So I call the Plano location once again and reach an online agent by the name of Kevin who was most helpful. He was able to confirm there was a vehicle being returned at 4, an hour after my initial reservation. So he simply updated my earlier reservation and informed me it's somewhat first come first serve. So I go back to that same location and still the same representative kept saying nothing was available. I have another reservation and I saw online that I could be reimbursed if my reservation wasn't honored. The associate claimed that the online system was messing up and that they actually had no inventory still. Yet on her scheduler displayed on the monitor was the customer returning the vehicle at 4 (it's now 4:05) and I would only have to wait for a little bit. Still the associate made it seemed like I could not possibly get a truck for the day and didn't offer any other resolution. I myself opted to wait which she agreed to find me if and when that became available. Shortly after (4:15) she walks outside and finds me and I was finally able to get a uhual within 2 hours by doing for myself. Something she could've done better was simply check for returning vehicles and not make it seem like my reservation wasn't as good as any other and check the schedule to see what place I was in line if she were to have offered me the option of waiting. I hope I won't have to come back to this location as overall I was very dissatisfied with the service in person.

Évaluation :

5

Her name escapes my memory, but I wanted to say that the store manager was on point directing her staff, while getting me on the road very quickly! Her name is on the front door, and she deserves it - a job well done and I'll be back again soon to rent again!

Évaluation :

5

Manager came out and helped another employee secure my car on a tow dolly. She was very knowledgeable and thorough with the process

Évaluation :

5

Customer service was EXCELLENT!!! I completed the information online before I arrived. I was there at my appointment time. Fortunately there was no line. I was checked out in 5 minutes, trailer on in another 5 minutes and I was out of there.

Évaluation :

5

This storage facility was state of the art! Thank you sooo much for this GREAT EXPERIENCE!

Évaluation :

5

Jessica and her team are always phenomenal!!

Évaluation :

1

Uhaul stole my grandmothers things I was an employee there after my unexplained... accusations of me giving a vehicle away..I was termed giving one week to get my things out I was homeless at the time..when I ask could I get my things after only 7 days my things stayed their for 6 months neither the general mgr Jessica or the detective that was assigned to this could not help me with my grandmother that's passed which was my best friend things..I had no problem paying something to fix this but my efforts was stalled but no answered phone calls and lies when I did get some one..my unit was sold and the uhaul employees still have my things there ..isn't this called theft...if not then i hope and pray god fix this . everything I had of my grandmother was in there and I can't believe no one from uhaul could help me..I loved uhaul and for them to do me like this is sad and unprofessional and unforgivable..call me any time 9033721236.. Kendrek Washington

Évaluation :

3

My unit was supposed to come with a lock inside of it. I opened it up, no lock inside. Luckily I had an extra U-Haul lock in my car from a previous unit I had.

Évaluation :

5

I moved to another U-Haul storage facility after storm damage to this facility. Staff were extremely helpful in locating a nearby facility and getting the contents of my unit relocated. Kudos for their response to an unfortunate situation that was beyond anyone's control.

Évaluation :

3

Jessica is amazing at what she does and the work that she does speaks for itself. She ensures that her customers are heard and taken care of before moving to the next customer which is very much appreciated. However; she works along side a caucasian woman who is not only rude but thinks it's appropriate to discuss her issues regarding her employees with her customers. This made me feel obligated to stand up for Jessica as I felt she was being belittled.

Évaluation :

5

Great staff - friendly and respectful of customers.

Évaluation :

5

😆😁😄😃😀

Évaluation :

5

The staff was so friendly and helpful. This has been one of the best Uhaul locations I have been to. I've had to rent from Uhaul several times in the past year and this has been one of my best experiences.

Évaluation :

5

The storage facility was great. No complaints.

Évaluation :

5

Thanks

Évaluation :

5

Fast and easy move-in and appreciate the 1-month free promotion.

Évaluation :

2

It's important when you run a company that you as an employer train your individuals to be friendly kind smiling joyful so that will make you want to come back My experience they didn't even greet you they didn't even smile they just said what do you need how can we help you That was about it I know when this store was run by a different manager and it was Kenneth Cunningham The store was a pleasant to come into the staff were so friendly they were very very helpful very knowledgeable never had a problem and if you did they would solve it. It takes that kind of person to have a very great experience.

Évaluation :

3

Overall the experience was great BUT I came in person for move out before 2/1/ 2024 and it seems as it is just now getting processed. Me thinking that something wasn't done properly when I was in person to do so

Évaluation :

1

They be in there goofing around. Not working. They talk mess about customers. They are unprofessional and very rude. The manage Jessica will talk about customers & the other ugly lady with the messed up skin think she running sht

Évaluation :

5

This was absolutely the best uhaul location ive ever used. It was very very clean, and the staff very pleasant to work with.

Évaluation :

5

I was impressed with the security and lighting in the facility. Also, very clean and well kept.

Évaluation :

1

Front desk people was rude

Évaluation :

4

My first visit was a really good experience, I was having hard day. One African gentleman gave me words of encouragement as we processed my storage rent Al as well truck rental. Sometimes all a person needs, someone to say you can and will get through it. I truly wish would have kept up with his name. He was just so helpful I treated him and another person for lunch. This is the only way I remember the kindness of your employees. Here's a special thanks.

Évaluation :

5

Ken worked hard to find a unit that would be easily accessible for me. Excellent customer service.

Évaluation :

5

I want to give a huge thanks to young man name Don, he was very knowledgeable, also gave me some encouraging words , things had been difficult days. This lifted my spirits.

Évaluation :

5

Corporate made an error with my reservation when updating it, giving me a smaller storage unit at a higher price and didnt realize it until i went to the unit. Combined with the various issues with the app, corporate gets 1 star. However the specific site at Willow was top shelf with respect to service. THEY get the 5 stars.

Évaluation :

5

The manager helped me when I was in a tough situation thankful for her.

Évaluation :

5

Quick check-in. Fast, efficient and professional staff.

Évaluation :

5

I arrived at 7:40 office closed at 8. Staff did not walk me to my storage unit. By the time I unpack Two moving cart I realized 2246 unit # had someone else belongings. I had to call the office but they were closed. Had to Ieave my truck and now wait till they open for a empty unit 

Évaluation :

5

The staff was helpful and informative, the location was excellent and well lit. The only issue I had was the availability of hand carts while moving items from vehicles; that number was (2). Overall the friendly attiude and convience helped greatly.

Évaluation :

2

U-Haul NEEDS TO HAVE 10 moving carts … ONLY ONE WAS WORKING WITH WHEELS!! Terrible!! I will only recommend this store if you get your carts! They should tell you when you have a storage unit HOW MAMY CARTS ARE Available! Full disclosure. Unacceptable!! They're "on order" nothing can be done, per the manager . GET YOUR BUSINESS IN ORDER!! Do not let this happen that you only have one cart. Please reply Thank you

Évaluation :

3

The only thing I didn't like was that my monthly bill was due on the 25th of each month and I move out a week later after I paid the bill, on the 2nd. I couldn't get a prorated discount. I had to pay for the whole month just for one week. Other than that, the experience was great, thank you.

Évaluation :

5

Thank you so much Anthony. I was going through an extremely dark time and needed help. Thank you for working with me❤️

Évaluation :

3

The only thing I can say about this location is, they need to hire more staff. There was only one man up at the register. Even though he knew people were frustrated, he kept his cool, very professional. I appreciate him for that, but hire some more people so the lines can go faster. Merci.

Évaluation :

5

All of the staff very helpful. The facility was spotless! Great prices.

Évaluation :

4

I wish I could get a refund for the partial month or at least let it roll over to another storage unit or service.

Évaluation :

5

This location has to be the cleanest facility I have ever seen. The Manger that helped me was amazing. He was friendly, courteous and extremely respectful. I watch him de-escalate two different situations with two different customers. He should be a trainer. I was blown away by his professionalism!!!!!!! If I ever need a unit in the future, I will definitely return to this location! Thank you! James Bigley

Évaluation :

5

This has been the best experience I have had the management Anthony is the best shows so much compassion and extremely understanding he deserves a raise and an award for best management

Évaluation :

4

Need to update descriptions of unit capacity. The 8x10x5 is not sufficient for a 1200 square foot apartment and the doorway is way too narrow.

Évaluation :

1

Bad customer service and terrible service all around

Évaluation :

5

The lady inside was very helpful, was professional even though she was the only working inside, very nice

Évaluation :

5

Hi! I said no to secure because when I first rented my unit a few months ago, I had problems with the door. I could not open or close it myself. It was jammed. When I returned to the facility yesterday, I was presently surprised to all the changes that had been made. My review is based on yesterday and not in October. I would fill out a much different score.

Évaluation :

2

The weekend I was in town to move out of the facility the elevator was broken. I was forced to keep facility for almost a year long because elevator was broken for 3 months. Each month I returned was unable to move out. I'm permanently back in the city. $1200 wasted due to poor property management

Évaluation :

5

Mr Anthony Summerfield was so kind & respectful. He showed me to my unit & demonstrated how to access the unit area. He answered all my questions with detail. It was a great experience.

Évaluation :

5

Owner was helpful, experienced, knowledgeable and friendly!!

Évaluation :

5

I'm only giving it 5 stars because Anthony is an amazing person. He has great customer service and goes above and beyond for his customers! If he could choose a better team of ppl to work at that location it would be top tier!

Évaluation :

3

The personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.

Évaluation :

3

Very hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.

Évaluation :

5

The young lady that helped me was so kind and friendly!

Évaluation :

4

The keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.

Évaluation :

5

Yes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!

Évaluation :

5

The staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem

Évaluation :

5

Clean facility, easy use and access, staff was helpful and knowledgeable.

Évaluation :

3

All in all the facility and employees were fine. I didn't like being told There wasn't a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn't negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn't go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn't slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.

Évaluation :