Évaluations des clients U-Haul Moving & Storage of Willow Bend
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Willow Bend
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Henry J. le
Only one person at counter. Long line at 9:30. Another person drifted in later. This store has declined in service since I have been renting trailers the last 7 yrs for my business. Once you lost Amber and Ann service has declined. I used to get in and out in 10 mins. Glad Richard is still there. Does super job hooking up trailer.
muhassan W. le
Agent who helped me was very pleasant
Adewole S. le
Nothing I can think of.
Jill K. le
Great service good value for the money
Gina R. le
No improvement needed. Richard Maxwell took great care of us.
Jeff D. le
Great service.
Pamela H. le
Issue with Windows not clean on the inside. Some oil on the floor in the back as you get into the truck. And for some reason when I got 3 hours out of town I noticed that my driver's license, my credit card, my Medicare card, and my Humana card was missing. The other credit card I reported stolen was found thrown between the seats of the cab in front with a couple other pieces of information out of my billfold. I did make a police report to Plano Texas police department and they are following up on it. Worst experience ever!! I got the truck to move from Dallas to Mobile Alabama and I guess I thought they would never see me again.
Antonio Z. le
Two times I’ve rented there in the last couple months both times the system took over 45 minutes to retrieve my vehicle. Also that’s with a reservation and a pre-check in online it’s almost pointless to make a reservation.
Lemedard R. le
All workers are the best ??
Johnny W. le
Worst customer service and management is not caring about your needs thinks you have to use this place probley will never return to uhaul again I guess you get what you pay for ....sad sad sad
mike C. le
I called, via Google Maps, the location at Plano Parkway near 15th and Coit Rd and was automatically, and unknowingly, transferred to the location on Dallas Parkway near Plano Parkway and was unaware until I had made the reservation.
daniel K. le
Was able to walk in and get a truck same day. Staff was helpful and friendly and ensured I needed everything to assist with my move
Erin L. le
Great customer service!!!
Janice W. le
I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.
Jacoby B. le
You can start back offering military discounts. What changed within this past year for you to stop honoring that?
Andreas S. le
Very friendly and helpful people at this location, and very prompt to contact you as needed. Thank You! And that is why I keep going back to them. No stupid machines or websites can replace the human touch when things get confusing.
Karla T. le
Kenneth and his team went above and beyond to help us from the truck to the storage..they made our relocation so much easier. Every request was accommodated. They were courteous and respectful, always listening to what we needed. If I ever need them again, I'll be back! Note: Parking here can be a bear so try to arrange your visit because it gets pretty busy!
Dani D. le
So fast and representative was helpful and courteous. No improvements necessary
Anita S. le
Very helpful staff
Clint T. le
The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.
MICHAEL M. le
Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.
Kristin S. le
Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.
David L. le
They made the process very easy. The lady was fast and efficient
Jay a. le
Very thorough and kind
susanne f. le
Super location, facility, staff. Will HIGHLY recommend.
tana e. le
the team is great.
Dorothy V. le
Excellent service! Friendly, Fast, Very Courterous!
TAMI S. le
Very satisfied with the service and facility for the last several years we’ve rented a storage unit.
Jesus S. le
Exelent service
STEVE K. le
Very clean staff was professional
Denise K. le
The staff was friendly sometimes. But the staff was more friendly then the managers
Wendll S. le
Good place friendly staff. Would use this place again if I need it.
LATRIVIA R. le
The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.
COSTCO W. le
We simply needed to save money so we moved our storage in house.
Howard D. le
None
Jose T. le
Great customer service!! Would comeback when the need for storage is presented.
Michael c. le
very friendly and helpful
James B. le
Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes
Ashley D. le
The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!
Jerome N. le
Great staff
Doris M. le
The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.
Anna H. le
The wrost Uhal I've been to ever!!!
Kevin D D. le
great service
Janette Santana W. le
Very good place everyone was nice and helpful
Marvetta P. le
The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.
LAURIE P. le
Very quick service!
Jeffrey B. le
Great service.