Évaluations des clients U-Haul Moving & Storage of Willow Bend

Nothing everything was very good the price was good also

I had a bit of an issue with my rental and unfortunately the location could not get me a proper answer. They were very professional and very nice as they were relaying the message but I only needed to rent a 6x12 enclosed trailer for one day, it would have been $30 plus tax and insurance. I asked to return it at a location to where I was moving too and the price gouging without any valid reason was absurd. The price jumped from $30 to $272 to drop it off at another location. I could've been more calm about this price had it been much more reasonable than that but that is what threw me over the top. I asked the two gentlemen why it jumped that high but they couldn't give me a reason because they said and I quote, "thats just how the system works, it can change from day to day and unfortunately it doesn't give us a reason." So I was forced to rent it for two days and we had to risk driving the trailer back in snow and ice to have it back at this exact location. I did call to let them know about us running about a couple of hours past the drop off time due to inclement weather and they did say they would work with me but I will see when the final charge is set of my statement of my bank. So this wasn't my best experience with Uhaul and I seriously hope it isn't that bad the next time I use your company. The gentlemen at this store though were very professional and I do applaud that but this really put a damper on my knowledge of your company.

Be more attentive to lobby customers. I stood by myself. One agent looked directly at me several times after helping an older white gentleman before me and did not acknowledge my presence or refer me to the female whom was very helpful after another male (whom walked through two times) directed me to the female. After driving around to the trailers, I had to call the office number to have someone to complete the rental. This is not the first time I have driven around and had to call or walk back up to the office to get further assistance. The last time I was in the office and heard the counter rep call the person AND they confirmed they were on the way. (*Again, that was last time)

None. All good

Ken was accommodating knowledgeable and friendly.

Staff were very helpful

Have in the vehicle a sign that tells you what kind of gas.

Please do better service/maintainence on trucks.

Cody was excellent, great service

Truck check engine light was on and interior windows were very dirty almost a safety issue. Customer service was good.

Nothing the service was awesome.

1. App had a number of issues - entering info, employee txt me new link etc. 2. I could not locate what level the fuel was when taken 3. When I called uhaul to find out the fuel level from the gas station, message stated it would be a 10-15 minute wait. 4. I believed I filled out all info before to just pickup the truck the next morning but when I arrived, I had to fill out additional info and also had to provide a contact ph no. The contract did not recognize the number calling. It would be helpful to know that that was going to happen ahead of time.

Computer time! Its always the system that creates delays

Fast, efficient service. Pickup was in excellent condition. Return was simple and fast.

Helped me workout another location mess up

I did the online check-in for the first time and apparently I didn't complete the process. an employee came outside and I showed an employee the code I had from the App that had the truck number on it, he barely glanced at it , but he pulled the truck up for me and let me know it was ready! I drove to my location and got a phone call from an extremely rude guy who was maybe the manager? Accused me of taking a truck and trying to interrogate my like I just jumped in a random truck and stole it, he eventually calmed down after explained that HIS EMPLOYEE GAVE ME THE TRUCK. Needless to say I will never rent from another U Haul again, especially this location

Overall clean and organized and people were quick to action

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Very efficient drop off

The best U-haul location ever! The best people, the cleanest truck. Thank you guys!!!!

Keep the great customer service alive . Amazing team here lead by Kenneth the store manger . Helpful to my move and gave some great help when I arrived at my long destination. Appreciate this location and would always recommend to anyone . Thank you

No improvement needed! Pick up was an easy process. The staff there is very diligent regarding safety. They double- checked everything on the trailer, and made the necessary adjustments to make it as safe as possible.

What a great experience this was! Every person I dealt with was top notch! I'll never choose anyone except Uhaul for my moving experience. Professional and courteous m! Thank you!

Great customer service.

The reservation process was a challenge. In the end, everything worked out really well. The staff at Willow Bend was excellent. KUDOS!

Thanks to Ken for the quick and speedy check-in. Very professional and easy to talk to. Also, special thanks to Theo. He was also extremely helpful, courteous, and friendly!!

Customer Service was excellent.

The paperwork said to call a number when i arrived, which I did Mid-Saturday afternoon. The guy answered and said oh are you out front I'll send our guy out to check you in and he took all of 5 mins and got me all set up and on my way with no issues. Awesome. But maybe just have a bell or something to let the check in guys know you're here.

The truck was clean but had squeaky brakes that needed to be looked at

They did appear to be short staffed. With that said, the staff did not come across overwhelmed. They were great.

The staff was efficient and courteous. I'll definitely rent from this location in the future.

Outstanding customer service by the team, pick up and drop off. Well done.

Warn about tollroad charges. there must be a way to temporarily put these on existing accounts for a specific period. I felt like that advice myst come from you at the initial pick up.

Nothing

The guy initially ring me up for pads when i did not order them but when i return the truck the other employee caught it. He was amazing the evening shift guy

Have four wheel furniture dollies available for rent. I was surprised to find out they do not stock them at this facility.

All good quick, easy and close by drop off. No hassles 👍

The salesperson was very helpful. He showed me the truck and helped to adjust the mirrors on the truck. He printed off an old receipt from my account. Thank you.

Everyone was very helpful and courteous

Best rental experience I've ever had. Thank you!!!!

Super nice staff

Everyone was so kind.

Disappointed in the process of pickup via the app. App sent me to a lockbox w/o a code to get key, I was then told by the app chat help and a nearby agent to find cargo can first. We went to find van, and agent said this is it. Turns out this was NOT it. The vehicle was under repair. Went inside, was re-assigned a vehicle. They spent time looking for it and told me it was stolen. Next they gave me another vehicle and new paper work. All in all took ~ 30+ minutes, app never worked, and team seemed to have no clue where their vehicles were not does the app.

awesome service

first rate service

Keep up the good work.

Perhaps offer coffee and a place to sit... otherwise a great experience... everyone was friendly and professional.

Staff was extremely helpful on all the days I went in. I could not have had a better experience.

Staff is great - helpful and very professional !

Truck was ready as promised and return was easy.

Make the drop off faster during office hours. If I were to drop off after hours, I would not have to go through all the checks I was instructed to do such as signal lights, waiting to verify tire pressure is correct and move trailer to a particular spot

The employees who helped us were fast, friendly and very helpful.

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

Keep up the good work.

This facility was well maintained

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

Thank you for a great storage unit.

Ken was very helpful and nice.

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl

No issues at all!

Great place will use them again if needed

I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)

From the moment I walked in the door, I had a great experience!

We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas

Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired

All around awesome!

There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.

Kenneth was remarkably helpful with everything I needed. Great experience.

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

The staff was extremely helpful!!!

Changed lock on my unit and removed my belongings

Great custumer service!

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Friendly staffs

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Great staff, clean unit, no issues whatsoever.

Very clean and the people were friendly

Chris was very nice.

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Very helpful staff

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

They made the process very easy. The lady was fast and efficient

Very thorough and kind

Super location, facility, staff. Will HIGHLY recommend.

the team is great.

Excellent service! Friendly, Fast, Very Courterous!

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

Exelent service

Very clean staff was professional

The staff was friendly sometimes. But the staff was more friendly then the managers

Good place friendly staff. Would use this place again if I need it.

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

We simply needed to save money so we moved our storage in house.

None

Great customer service!! Would comeback when the need for storage is presented.

very friendly and helpful

Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Great staff

The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

The wrost Uhal I've been to ever!!!

great service

Very good place everyone was nice and helpful

The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.

Very quick service!

Great service.