Customer Reviews for U-Haul Moving & Storage of Willow Bend

11 068 évaluations

1501 Dallas Pkwy   Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway, South of Costco and Sewell Mini of Plano.)

(972) 735-0670

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(972) 735-0670

1501 Dallas Pkwy
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway, South of Costco and Sewell Mini of Plano.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY ROSALES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karelly Torres 
Évaluation :
5

Thanks

Anna Brannon  |  Expérience générale 
Évaluation :
5

Excelente servicio, muy rápido y confiable. Recomendando 

jose sandoval 
Évaluation :
5

They did not have a dolly as I ordered. So we made do with a furniture dolly.

Gary Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE CLEMONS 
Évaluation :
1

I had a 7am reservation set up for pickup made weeks in advance. The location management failed to put a key in one of the lock boxes so I was unable to claim a vehicle in a timely manner. This forced me to reschedule van reservation for 5 hours later after driving an extra 50 miles round trip to retrieve my vehicle. The employee who finally checked out the vehicle around 12:30pm was extremely rude and threatening with trying to force the insurance on me. He raised his voice very loud and said I would be responsible for $55000 in damages. So loud that 5 other people in line could hear. Scare tactics and intimidation should not be allowed to be used by a rental car service. I have used this location in the past, but I have never been treated this poorly with customer service of a rental agency. U-haul has lost my business for the future and I will be making my complaints about this location public on social media.

Andrew Sloan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana Thompson 
Évaluation :
1

I will never ever use UHal or recommend to any one ! Team not aware what they doing , like you to be in dark area not and hiding information and keep trying they help ?! And once they done they laugh about you … scammers!

Riyad Alsaifi 
Évaluation :
1

I feel like the employees at the Willow Bend location are boarder line rude and need to be replaced with people who are respectful of the customers that use the services of U-Haul. The truck I reserved for a 9AM pick up was parked literally at the farthest reaches of the back lot rather than having been pulled up front and made ready for pick up, the cargo area was littered with leaves, the fuel tank was almost empty, the driver side door weather stripping seal was falling off the door frame ( when I returned the truck the employee accused me of being responsible for tearing it loose ) , all in all it was a negative customer experience for me. I have used this location in the past and it was good on my previous visits.

Robert McBroom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shivan Ahmady 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Coleman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benard kamau 
Évaluation :
2

I have gone in this office for something as simple information and the attitude, speech words and tone from the employees reflect those of someone who's being inconvienced when they have to serve someone. Never a " Hi, Welcome to U-Haul. How may I help you today?" or Welcome to U-Haul. I'll be with you in just a moment." I dropped of a 1 way trailer and the guy didn't really tell me where to take the trailer.. just sort of pointed. No asking how the trailer worked out for me. He was using a device to complete the transaction but didn't tell me that so I felt like he was just on his phone. The people here simply don't want to, (or know how to) be friendly. It's too bad b/c they miss out on good conversation, the feeling of everyone at the company caring about the customer experience and knowing they did their best. Never got a receipt so I don't know what the final total is. I'm in healthcare and if I treated people like this any employer would take care of the problem quickly. U-haul should figure out what they expect from their employees and do the secrete shopper thing and see foro yourself. I would recommend this location but it would come with a warning to be prepared. It was clean but not inviting. you should separate these two questions.

Philip Osborne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Farrar 
Évaluation :
3

There's a secure fee that I didn't ask for, not on the app and not in person. And if there's a way to have that $15 refunded to my card it would me much appreciated.

Roberto Luna 
Évaluation :
1

Worst

BHEEMESHWAR SINGIRKONDA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys Urdaneta Urdaneta 
Évaluation :
4

This is my favorite location of many in the area, but this time the person assisting me with paperwork (that I had done finished completely on-line) when I picked up was very inefficient (although friendly). And when I returned there was no one to be seen at the return lane or inside. Minutes later one person appeared but I still had to wait a long time before they could come outside.

Harold Stebbins 
Évaluation :
5

Fast and easy move-in and appreciate the 1-month free promotion.

SHEILA EWELL  |  Online Move In 
Évaluation :
5

Everything was awesome, thank you again so much. Clean store, clean vehicle, great staff! 11/10 will come here again!

Emily Panetti 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renesis Basilis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn Shaunfield  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tai-chen yen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector cuello 
Évaluation :
4

I reserved a 15' truck on Wednesday, the 13th of March and I was quoted with the price of $19,95 per day. When I went to oick it up yesterday, Friday, March 15, they couldn't find the key. After about 20 minutes, my rep decided he would give me a 17' truck for the same price. My total charge was almost $75!! I only went a total of 6 miles. I feel like I was overcharged. My rep said that the truck rental was $29.95. Even after that, I still do not understand why I paid almost $75.

Carlos palacios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenys Wright 
Évaluation :
2

It's important when you run a company that you as an employer train your individuals to be friendly kind smiling joyful so that will make you want to come back My experience they didn't even greet you they didn't even smile they just said what do you need how can we help you That was about it I know when this store was run by a different manager and it was Kenneth Cunningham The store was a pleasant to come into the staff were so friendly they were very very helpful very knowledgeable never had a problem and if you did they would solve it. It takes that kind of person to have a very great experience.

Tammy Prichard  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jim funke 
Évaluation :
3

Overall the experience was great BUT I came in person for move out before 2/1/ 2024 and it seems as it is just now getting processed. Me thinking that something wasn't done properly when I was in person to do so

Lawanna Elis  |  Expérience générale 
Évaluation :
4

I just moved to Texas and rented a Uhaul a few days prior to this rental. I wanted to reserve the van because I only needed a few more items moved. The representative at the location told me that since the truck and van were "precious" items, I needed an in state license to reserve them. I have proof of residency so I felt like that should've sufficed. I ended up having to pay for a more expensive rental, with more expensive mileage, and a more expensive insurance. It made it seem like I was untrustworthy. I felt like she could've been more understanding.

JaVon Atterberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie yap 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie yap 
Évaluation :
3

the vehicle given to me is not a good one. it is vibrating a lot, on road it is shaking, and shock observers are very bad it seems. I drove a bigger vehicle earlier picked from the same location that was good. also, it will be nice if someone picks and keep the vehicle near to the door.

Nagamaheswara Re Thatimakula Venkata 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Moczygemba 
Évaluation :
5

Excellent

Luis Romero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Oribhabor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Macias 
Évaluation :
3

I reserved a van + 2 dollies a month in advance in this Plano location. Dollies weren't available and notification was NOT provided. Drove 7 miles to another store to pick up them up and 7 miles to return it, plus 1 hour wasted that were charged to my bill. .I asked this to be fix as a credit but they said we can't. Is not the $21 + time, is the disdain of employees after a month old reservation.

Fanny Vasquez 
Évaluation :
5

As for me, everything was fine

Volodymyr Sakharov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Webb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Torres 
Évaluation :
1

They be in there goofing around. Not working. They talk mess about customers. They are unprofessional and very rude. The manage Jessica will talk about customers & the other ugly lady with the messed up skin think she running sht

Kayla Brown  |  Premières impressions 
Évaluation :
5

Service was fast and efficient. The person handling our transaction was friendly we had no problem with anything. She was very knowledgeable about everything. Check-in was just as efficient. Thank you for all your help.

marcus Arellano 
Évaluation :
4

The appliance dolly did not work ... the belt tightening handle would not hold resulting in a loose strap that I held by hand. Had it not been after hours, I would have taken back to exchange for one that worked. I feel I should be refunded for the appliance dolly. I would go back and ask for a refund, but it's not worth $10 to have to deal with the lady behind the counter who was not at all friendly. I'll just assume that it was her having a bad day as we all have them.

Barry Duncan 
Évaluation :
2

Trailer had problems - either a bent axle or wheels - very unstable - dirty inside with prior customers garbage still inside. Location was unerstaffed - one person to do everything -

DALE CALVIN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ed tolsch 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Walker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George Essenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey Beasley 
Évaluation :
3

U-Haul needs to keep their vehicles in good condition. The vehicle I rented had a loud engine noise and the entire vehicle was wobbly on the road.

Moses Philip The Mathias 
Évaluation :
5

Nothing, from my end, could be done to make the service, equipment, and process better. I rented a trailer for a week, and the price, quality/condition of the equipment, and the personnel at the location couldn't have been better. A seamless operation from start to conclusion.

Chris Dobri 
Évaluation :
1

Upon returning my rented truck and trailer, which performed very well, I noticed that my rental contract had the wrong mileage (meaning the mileage on the vehicle at time of rental). The contract showed 1 787 but the truck had 1 818 on the odometer when I picked it up in the morning. I remembered this because it was an interesting number (1818). When sharing this with the attendant, Dalton, upon returning the vehicle and communicating that this would result in me being charged for 31 additional miles that I had not driven, Dalton just laughed. So, my very good experience immediately became a very bad experience. I even brought the truck back with extra fuel. I'm quite disappointed with how I was treated / communicated to at time of vehicle return. I would like to hear from U-Haul on this topic.

Michael Darr 
Évaluation :
5

This was absolutely the best uhaul location ive ever used. It was very very clean, and the staff very pleasant to work with.

MARTE'S GORDON  |  Expérience générale 
Évaluation :
5

Very helpful employees

Fred Hansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA KUN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hollier 
Évaluation :
2

The tow dolly experience has been terrible with this location. The straps from the driver side front wheel came off and I had to wait for more than an hour in the night to get roadside assistance from UHaul. The tone of customer service was also along the lines of "You did this" when the car had been loaded by UHaul location itself, for which I had paid.

Ronak Chheda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yormi Pirela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anissa Horne 
Évaluation :
5

Just more explaining about what to get in options when ladies really don't be knowing, but over all the customers service was great.

DOROTHY TRAHAN 
Évaluation :
3

Service here is (and has been) terrible for a long time. They just don't care. Disappointing.

Ralph Stow 
Évaluation :
3

I was unable to pickup my equipment on time during my "after hours self pickup" because the wrong size truck was assigned to me. Had to call support to get help which caused delays.

Matthew Freeman 
Évaluation :
1

I reserved the van for before hours pick-up but no keys were left for me. The reason was they didn't have a truck to assign. So how come a truck was available prior to opening on Sunday. The truck had 2 engine lights on & was difficult to start. The store associate did make the experience a positive one, when he came to get my from my car prior to opening & assign a truck.

debbie anderson 
Évaluation :
5

Denardo was an AMAZING HOST & made sure i was well taken care of he helped me make this an easy process and for that i will DEFINITELY be recommending friends & family!! My aunt is actually renting from the same exact location today!! Thanks Denardo & the Uhaul team you guys are the best!!

Alexis Fisher-Mcclain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Moore 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresa Wagner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron Ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malisa Morris  |  Premières impressions 
Évaluation :
5

Excelente

Esteban Navarro 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Downs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aubrey hall 
Évaluation :
2

Forced to rent "one way" at double the cost, for no reason

Robert Gannaway 
Évaluation :
5

Pulled in and a representative was there to help, they unhooked the trailer and I was on my way. Very easy and convenient.

Ron Thalacker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Doucette 
Évaluation :
5

Great experience

Samer Baransi 
Évaluation :
3

Vehicle gas was on empty, not 1/4. Smelled of smoke in cabin.

Brian Brockman 
Évaluation :
5

Merci

Geva Arete 
Évaluation :
3

Upon pickup of our 10' Truck, we found a used condom in the bed of the truck. It was covered in blood and other bodily fluids. Since we had no access to proper cleaning supplies, we removed it as best as possible, but was forced to use this unhygienic bed to load my personal belongings into. I'm still cleaning my furniture after unloading it. Disgusting.

jennifer parker 
Évaluation :
3

Customer service person was not nice, impatient and didn't know how to use your system to register the customer in. The truck that we wanted was not usable and still your rep was trying to rent it. Overall your process need improvements.

MARTIN ZAKERI 
Évaluation :
5

Todo bien excelente

Euclides Montero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Evans 
Évaluation :
3

Bring the truck to the front and not having the client having to look for the truck outside or at least have the trucks parked in order.

SERGIO MEJIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Bernie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy Coria 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth Osborn 
Évaluation :
5

I was supposed to receive an $11 fuel credit due to the gas tank being close to empty. I don't see the credit on my receipt. Please advise.

Tor Erickson 
Évaluation :
3

The online checking process takes way too long and you are still required to go inside. Mileage was calculates wrong, didn't get all items I ordered and was charged 2 gallons of gas when I drove 10 miles. Experience was TERRIBLE.

Jennifer Kerr 
Évaluation :
5

The store manager Jessica Johnson always takes care of me and she's good at what she does.

Rich Henderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT POLHEMUS 
Évaluation :
5

The return checkin process is always simple and easy. They are always friendly and helpful! Highly recommend this location. Best I've ever been to…

Donald Riddle 
Évaluation :
1

I reserved 17 fts, but they gave me 15fts and they said 17fts. They charged for 17Fts also. So, I spend more ml., gas, time and labor. I want money back.

SOON SHIN 
Évaluation :
5

I was impressed with the security and lighting in the facility. Also, very clean and well kept.

Robert Baird  |  Expérience générale 
Évaluation :
4

The location asked for a different method of return than online, confusing and not helpful

Juan Prado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Young 
Évaluation :
5

Excellent

Claudio Gonzalez 
Évaluation :
3

Make it easier to find vehicle. I didn't realize that some were stored in the back of the building. Also, I had to request a refund for the dolly that was paid for but not provided.

Leilanie Nipper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Landis 
Évaluation :
5

Friendly, helpful people. If I have to move anything big again, I'll go to them.

Kevin Dunagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel figueira 
Évaluation :
5

It was a perfect experience. Courteous and quick pickup of the van. Same on the return. Location is clean and well stocked. Team is friendly

tom black 
Évaluation :
4

Stellar customer service from Jackie, I think her name was. My only issue was that the inside of the truck smelled and had animal hair in it. I'm allergic but made it work.

Courtanay Griffin 
Évaluation :
5

Good service and good equipment

ken wagner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis neel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONNIE WADE 
Évaluation :
3

My vehicle wasn't the Best on The lot. The seat was broken, there was no rear view camera for backing and the transmission was stuck in towing mode which made the truck idle high and used more fuel.. Seems like I paid mileage double!!

mikel Young 
Évaluation :
1

Front desk people was rude

BRITTANY PENNINGTON  |  Expérience générale 
Évaluation :
1

Manager is not good with customers.

Miguel bolado 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dimaggio alexander 
Évaluation :
4

My first visit was a really good experience, I was having hard day. One African gentleman gave me words of encouragement as we processed my storage rent Al as well truck rental. Sometimes all a person needs, someone to say you can and will get through it. I truly wish would have kept up with his name. He was just so helpful I treated him and another person for lunch. This is the only way I remember the kindness of your employees. Here's a special thanks.

FREDA BUSH  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jenee porter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenique Chavez  |  Expérience générale 
Évaluation :
5

Ken worked hard to find a unit that would be easily accessible for me. Excellent customer service.

Audrey Beasley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Hudson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenique Chavez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thong Huynh  |  Expérience générale 
Évaluation :
5

I want to give a huge thanks to young man name Don, he was very knowledgeable, also gave me some encouraging words , things had been difficult days. This lifted my spirits.

FREDA BUSH  |  Premières impressions 
Évaluation :
5

Corporate made an error with my reservation when updating it, giving me a smaller storage unit at a higher price and didnt realize it until i went to the unit. Combined with the various issues with the app, corporate gets 1 star. However the specific site at Willow was top shelf with respect to service. THEY get the 5 stars.

Farron Garcia  |  Expérience générale 
Évaluation :
5

The manager helped me when I was in a tough situation thankful for her.

Alice Garcia  |  Premières impressions 
Évaluation :
5

Quick check-in. Fast, efficient and professional staff.

Farron Garcia  |  Premières impressions 
Évaluation :
5

I arrived at 7:40 office closed at 8. Staff did not walk me to my storage unit. By the time I unpack Two moving cart I realized 2246 unit # had someone else belongings. I had to call the office but they were closed. Had to Ieave my truck and now wait till they open for a empty unit 

Shaquilla Thornton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS VIVES  |  Expérience générale 
Évaluation :
5

The staff was helpful and informative, the location was excellent and well lit. The only issue I had was the availability of hand carts while moving items from vehicles; that number was (2). Overall the friendly attiude and convience helped greatly.

gabriel fernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabastian Minniear  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIANA BROWN  |  Premières impressions 
Évaluation :
2

U-Haul NEEDS TO HAVE 10 moving carts … ONLY ONE WAS WORKING WITH WHEELS!! Terrible!! I will only recommend this store if you get your carts! They should tell you when you have a storage unit HOW MAMY CARTS ARE Available! Full disclosure. Unacceptable!! They're "on order" nothing can be done, per the manager . GET YOUR BUSINESS IN ORDER!! Do not let this happen that you only have one cart. Please reply Thank you

Renee Girou  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Brannon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Hudson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

fran piegari  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY CHAMBERS  |  Premières impressions 
Évaluation :
3

The only thing I didn't like was that my monthly bill was due on the 25th of each month and I move out a week later after I paid the bill, on the 2nd. I couldn't get a prorated discount. I had to pay for the whole month just for one week. Other than that, the experience was great, thank you.

Adrian Rachal  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larissa kennedy  |  Premières impressions 
Évaluation :
5

Thank you so much Anthony. I was going through an extremely dark time and needed help. Thank you for working with me❤️

MARSHA RENEE CARTHER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID WELLENS JR.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK LEE  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Latoya Knighten  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendy Myers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dedra Harrell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda oliver  |  Premières impressions 
Évaluation :
3

The only thing I can say about this location is, they need to hire more staff. There was only one man up at the register. Even though he knew people were frustrated, he kept his cool, very professional. I appreciate him for that, but hire some more people so the lines can go faster. Merci.

Taylor Freeman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm Sheedy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya McKnight  |  Expérience générale 
Évaluation :
5

All of the staff very helpful. The facility was spotless! Great prices.

MICHELLE KELLY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomorrow Gilmore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Gomez Matamoros  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Gray  |  Expérience générale 
Évaluation :
4

I wish I could get a refund for the partial month or at least let it roll over to another storage unit or service.

Austin Key  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE REAVIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN PFISTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta ebunilo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david swanner  |  Expérience générale 
Évaluation :
5

This location has to be the cleanest facility I have ever seen. The Manger that helped me was amazing. He was friendly, courteous and extremely respectful. I watch him de-escalate two different situations with two different customers. He should be a trainer. I was blown away by his professionalism!!!!!!! If I ever need a unit in the future, I will definitely return to this location! Thank you! James Bigley

James Bigley  |  Expérience générale 
Évaluation :
5

This has been the best experience I have had the management Anthony is the best shows so much compassion and extremely understanding he deserves a raise and an award for best management

SHATORA FLOYD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM MONROE  |  Expérience générale 
Évaluation :
4

Need to update descriptions of unit capacity. The 8x10x5 is not sufficient for a 1200 square foot apartment and the doorway is way too narrow.

Joe Ashton  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger Wurtele  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomicia Robinson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin Murphy  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Akaila Mauldin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA SPICER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Rachal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malisa Morris  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA SPICER  |  Premières impressions 
Évaluation :
1

Bad customer service and terrible service all around

MUHAMMED JACKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMED JACKSON  |  Premières impressions 
Évaluation :
5

The lady inside was very helpful, was professional even though she was the only working inside, very nice

Miguel Navarro  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell Moore  |  Premières impressions 
Évaluation :
5

Hi! I said no to secure because when I first rented my unit a few months ago, I had problems with the door. I could not open or close it myself. It was jammed. When I returned to the facility yesterday, I was presently surprised to all the changes that had been made. My review is based on yesterday and not in October. I would fill out a much different score.

susan staples  |  Expérience générale 
Évaluation :
2

The weekend I was in town to move out of the facility the elevator was broken. I was forced to keep facility for almost a year long because elevator was broken for 3 months. Each month I returned was unable to move out. I'm permanently back in the city. $1200 wasted due to poor property management

Caluster Asberry  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Mccuchins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Cartwright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Concannon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene Jordan  |  Premières impressions 
Évaluation :
5

Mr Anthony Summerfield was so kind & respectful. He showed me to my unit & demonstrated how to access the unit area. He answered all my questions with detail. It was a great experience.

BELITA MARSHALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILSON KIPROP  |  Expérience générale 
Évaluation :
5

Owner was helpful, experienced, knowledgeable and friendly!!

BETH CALDWELL  |  Premières impressions 
Évaluation :
5

I'm only giving it 5 stars because Anthony is an amazing person. He has great customer service and goes above and beyond for his customers! If he could choose a better team of ppl to work at that location it would be top tier!

Crystal Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenyetta vaughn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryellen Gonzales  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Clark  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS MEDINA  |  Expérience générale 
Évaluation :
3

The personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.

Luis Martinez  |  Expérience générale 
Évaluation :
3

Very hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.

Martha Lucore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelia Rowel  |  Premières impressions 
Évaluation :
5

The young lady that helped me was so kind and friendly!

TYRONE JOHNSON  |  Premières impressions 
Évaluation :
4

The keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.

Megan Karsok  |  Expérience générale 
Évaluation :
5

Yes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!

Henreitta Santimu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA MARTINEZ  |  Expérience générale 
Évaluation :
5

The staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem

Guy Campbell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE PYE  |  Expérience générale 
Évaluation :
5

Clean facility, easy use and access, staff was helpful and knowledgeable.

THOMAS CHRISTENSEN  |  Expérience générale 
Évaluation :
3

All in all the facility and employees were fine. I didn't like being told There wasn't a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn't negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn't go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn't slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.

RAYMOND FOURNIER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Hemsley  |  Expérience générale 
Évaluation :
3

Didn't get my 12 dollars back

Latoya Knighten  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Owen  |  Premières impressions 
Évaluation :
5

😊😊😊😊😊 Thanks All you guys.

BRIDGET RANDOLPH  |  Premières impressions 
Évaluation :
5

Phillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.

Brianna Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Milton  |  Expérience générale 
Évaluation :
5

Phillip and all the staff were very polite and helpful. They assisted me with all my needs.

Brianna Lee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malisa Morris  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alicia Clay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fernando alexander  |  Premières impressions 
Évaluation :
4

Missing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.

ELIAS PEARLMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Morgan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Harding  |  Expérience générale 
Évaluation :
5

The guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!

WYNN PALMER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia Clay  |  Premières impressions 
Évaluation :
5

Anthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!

ROGER DIEBEL  |  Premières impressions 
Évaluation :
4

Elevator broken. Apparently has been 3 months.

William Hyman  |  Premières impressions 
Évaluation :
5

No commments

George Adams  |  Premières impressions 
Évaluation :
4

Management is excellent.

veronica hunter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard Williams  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID DARAMOLA  |  Expérience générale 
Évaluation :
5

This location is great. Secure facility, friendly knowledgeable and helpful staff. Je la recommande fortement.

Steven Govender  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven Partridge  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Florine EdwardsPeete  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina McLaughlin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Vives  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar Basped  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Shaw  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR HERNANDEZ BUJANDA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS MEDINA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Mckillip  |  Expérience générale 
Évaluation :
5

Great facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!

Patricia Shultz  |  Expérience générale 
Évaluation :
5

Clean, staff was happy, polite, helpful! Just great!!

Patricia Shultz  |  Premières impressions 
Évaluation :
5

Thankyou for helping me .

ALAN ROMKEMA  |  Premières impressions 
Évaluation :
5

Great staff

Craig Brazeal  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER GRISSAM  |  Premières impressions 
Évaluation :
5

All members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I've ever encountered.

Bruce Gibson  |  Expérience générale 
Évaluation :
5

The manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.

SHERYL STEELE  |  Premières impressions 
Évaluation :
5

Very pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.

Teresa Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Milton  |  Premières impressions 
Évaluation :
5

Very helpful and friendly customer service. I would recommend this to my friends

Monica Garcia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allynn Delaney  |  Expérience générale 
Évaluation :
4

Need more desk help. Stood in line multiple time due to only one person at the desk

David LaVecchia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Green  |  Expérience générale 
Évaluation :
3

In spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.

Glen Wood  |  Premières impressions 
Évaluation :
5

The staff were terrific!

Landi Dyess  |  Expérience générale 
Évaluation :
1

The building flooded and damaged my items

Emerald Spencer  |  Expérience générale 
Évaluation :
4

For climate control it was very hot inside on the 2nd floor

CURTIS DILL  |  Expérience générale 
Évaluation :
5

The staff went out of their way to be helpful to me.

Bruce Gibson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kamilah Marshall  |  Expérience générale 
Évaluation :
5

The staff was very helpful!

Charles Dyhre  |  Expérience générale 
Évaluation :
2

Customer Service was great, but my truck was a death trap that got HORRIBLE mpgs.

AUSTIN GUYANT  |  Expérience générale 
Évaluation :
5

Ms. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!

Deanne Varner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELISA SINGLETON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena Ledesma  |  Expérience générale 
Évaluation :
5

I have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)

Trista Harris  |  Expérience générale 
Évaluation :
5

Rosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I've been using uHaul for over 20 years and this group is the best I've ever had experienced before.

Luis Martinez  |  Premières impressions 
Évaluation :
5

It was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !

Olufolajimi Akindolie  |  Expérience générale 
Évaluation :
5

Employees were very friendly and helpful and capable.

Craig Cox  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN JACKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN WOLF  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT GRAHAM  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tana edwards  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nelson Timothy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlton west  |  Expérience générale 
Évaluation :
5

Very professional

Gary Schisler  |  Premières impressions 
Évaluation :
4

The only problem is lack of space. But that's good for U Haul not for people needing a specific size

Catherine Moore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYRA NEALS  |  Expérience générale 
Évaluation :
5

Cody and his team are phenomenal.

FRED LANDER  |  Premières impressions 
Évaluation :
5

I love uhaul…Attendants were super friendly and courteous

ANGELISA SINGLETON  |  Premières impressions 
Évaluation :
2

I reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.

FORREST TRUSTY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia Alexander  |  Expérience générale 
Évaluation :
5

Kenny - the manager was very helpful. He's got a great business.!!! Thanks and keep up the good work and great service

Cynthina Heimer  |  Expérience générale 
Évaluation :
5

The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!

Thomas White  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurtisha Jordan  |  Premières impressions 
Évaluation :
5

Superior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.

carlton west  |  Premières impressions 
Évaluation :
5

On site manager Cody Scott is excellent!!

Jennifer Scott  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Shead  |  Premières impressions 
Évaluation :
5

I ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.

whitney stewart  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Sparzak  |  Premières impressions 
Évaluation :
5

Everyone was helpful Very friendly and kind

Lisa Kern  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy Whitener  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WM KOWALSKI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Issac Mwangi  |  Expérience générale 
Évaluation :
5

Great Service and very friendly staff

Shyla Gopalakrishna  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIRCA circa  |  Premières impressions 
Évaluation :
5

All is well

michelle harrison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Parish  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLE HARRISON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE RODGERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contrell Bell  |  Expérience générale 
Évaluation :
5

Crew above and beyond.

KARL SUCHMAN  |  Expérience générale 
Évaluation :
5

If I ever move again, I hope not, but I'll use Uhaul truck and storage again. Y'all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!

RHONDA SPARKS  |  Expérience générale 
Évaluation :
5

Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!

Cynthina Heimer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allynn Delaney  |  Premières impressions 
Évaluation :
5

Super friendly staff and team. The manager has always been so great.

Jeffrey Hanusa  |  Expérience générale 
Évaluation :
4

Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.

NICHOLE HARRISON  |  Premières impressions 
Évaluation :
5

The team was very helpful. Meet all of my moving needs. Thanks

William Byrd  |  Expérience générale 
Évaluation :
5

Annabelle was fantastic

Darrian Green  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zarak Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alton robinson  |  Expérience générale 
Évaluation :
5

S.O.

KENDRICK CELESTINE  |  Premières impressions 
Évaluation :
5

Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.

John Zimmerman  |  Online Move In 
Évaluation :
5

Clean as a whistle, friendly staff

Wanda Matthes  |  Premières impressions 
Évaluation :
4

Kammeton needs a little more training, but managed to take care of me.

David LaVecchia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Dyer  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James Brown  |  Premières impressions 
Évaluation :
5

Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.

Brittany Griggs  |  Expérience générale 
Évaluation :
5

Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!

dennis reinhold  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muhammad hussain  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAMMELL KING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA SAILES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Piegari  |  Premières impressions 
Évaluation :
5

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Martha Lucore  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Terry J Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Hartfield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip vivier  |  Expérience générale 
Évaluation :
2

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

Troy Butts  |  Expérience générale 
Évaluation :
5

Keep up the good work.

KENNETH SMITH  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT POLHEMUS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Kundert  |  Expérience générale 
Évaluation :
5

This facility was well maintained

joseph kasonde  |  Expérience générale 
Évaluation :
5

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

Alexis Wallace  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Huth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Timothy  |  Expérience générale 
Évaluation :
3

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

Kena Hayes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles wood  |  Expérience générale 
Évaluation :
5

Thank you for a great storage unit.

Carl Schexnayder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne Conley  |  Expérience générale 
Évaluation :
5

Ken was very helpful and nice.

KELLY MOORE  |  Premières impressions 
Évaluation :
4

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

JOHN MANNHAUPT  |  Expérience générale 
Évaluation :
5

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn't try to help us find a different location she didn't do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I'm (black as well btw) I can't remember her name so that's why I said African American girl

Shaterica Lewis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth sutcliffe  |  Expérience générale 
Évaluation :
5

No issues at all!

Diana Watson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladysher Adera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNEY TATUM  |  Premières impressions 
Évaluation :
5

Great place will use them again if needed

James Akins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Yescaskuri  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Goodrich  |  Expérience générale 
Évaluation :
5

I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)

Barbara Peterson  |  Expérience générale 
Évaluation :
5

From the moment I walked in the door, I had a great experience!

kenneth sutcliffe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Kim  |  Premières impressions 
Évaluation :
5

We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas

ROBERT WEINGARTEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Timothy  |  Premières impressions 
Évaluation :
1

Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired

Nguyen Nguyen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel azinge  |  Expérience générale 
Évaluation :
5

All around awesome!

Amanda Kundert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra Perales  |  Expérience générale 
Évaluation :
5

There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Excellent service à la clientèle. Merci les gars!

keanna cogborn  |  Expérience générale 
Évaluation :
5

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

richard maxwell  |  Premières impressions 
Évaluation :
5

My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.

Joseph Collins  |  Expérience générale 
Évaluation :
5

Kenneth was remarkably helpful with everything I needed. Great experience.

Ian Counts  |  Premières impressions 
Évaluation :
5

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

Till Tatum  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful!!!

Stephen Eagar  |  Expérience générale 
Évaluation :
1

Changed lock on my unit and removed my belongings

Ashton Solly  |  Expérience générale 
Évaluation :
5

Great custumer service!

Rich Harrison  |  Expérience générale 
Évaluation :
5

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Shannon Henderson  |  Expérience générale 
Évaluation :
5

Friendly staffs

Felix Chen  |  Premières impressions 
Évaluation :
4

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Izear Houston  |  Online Move In 
Évaluation :
5

Great staff, clean unit, no issues whatsoever.

Gregg Rice  |  Expérience générale 
Évaluation :
5

Very clean and the people were friendly

Tammy Prichard  |  Expérience générale 
Évaluation :
4

Chris was very nice.

Rich Harrison  |  Premières impressions 
Évaluation :
1

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Janice Woods  |  Expérience générale 
Évaluation :
5

Very helpful staff

Anita Smith  |  Expérience générale 
Évaluation :
5

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

Clint Turner  |  Premières impressions 
Évaluation :
3

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

MICHAEL MANSER  |  Expérience générale 
Évaluation :
3

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

Kristin Shapiro  |  Expérience générale 
Évaluation :
5

They made the process very easy. The lady was fast and efficient

David LaVecchia  |  Premières impressions 
Évaluation :
5

Very thorough and kind

Jay arbetter  |  Premières impressions 
Évaluation :
5

Super location, facility, staff. Will HIGHLY recommend.

susanne frosch  |  Expérience générale 
Évaluation :
5

the team is great.

tana edwards  |  Premières impressions 
Évaluation :
5

Excellent service! Friendly, Fast, Very Courterous!

Dorothy Valenzuela  |  Premières impressions 
Évaluation :
5

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

TAMI STEWART  |  Expérience générale 
Évaluation :
5

Exelent service

Jesus Salazar Hernandez  |  Premières impressions 
Évaluation :
4

Very clean staff was professional

STEVE KONICK  |  Expérience générale 
Évaluation :
3

The staff was friendly sometimes. But the staff was more friendly then the managers

Denise Kenion  |  Expérience générale 
Évaluation :
5

Good place friendly staff. Would use this place again if I need it.

Wendll Smith  |  Expérience générale 
Évaluation :
5

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

LATRIVIA ROCHELL  |  Expérience générale 
Évaluation :
4

We simply needed to save money so we moved our storage in house.

COSTCO WHOLE SALE  |  Expérience générale 
Évaluation :
5

Aucun

Howard Downey  |  Expérience générale 
Évaluation :
5

Great customer service!! Would comeback when the need for storage is presented.

Jose Tapia  |  Expérience générale 
Évaluation :
5

very friendly and helpful

Michael cahill  |  Premières impressions 
Évaluation :
4

Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

James Britt  |  Expérience générale 
Évaluation :
5

The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Ashley Davis  |  Réservation 
Évaluation :
5

Great staff

Jerome Naifeh  |  Expérience générale 
Évaluation :
4

The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

Doris Monroe  |  Expérience générale 
Évaluation :
1

The wrost Uhal I've been to ever!!!

Anna Hughes  |  Expérience générale 
Évaluation :
5

great service

Kevin D Dugan  |  Réservation 
Évaluation :
5

Very good place everyone was nice and helpful

Janette Santana Walker  |  Expérience générale 
Évaluation :
1

The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.

Marvetta Phipps  |  Expérience générale 
Évaluation :
5

Very quick service!

LAURIE PERTILE  |  Expérience générale 
Évaluation :
5

Great service.

Jeffrey Bitting  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page