Évaluations des clients U-Haul Moving & Storage of Windsor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Windsor

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

MICHAEL W.
Évaluation :

Le client n'a pas laissé de commentaire.

robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul F.
Évaluation :

Great service and team at this location.

Shahbaaz S.
Évaluation :

Rob was great in helping but the other guy who was on the shift on saturday at 3pm November 7th 2020, told me that they dont have any 20 or 26ft trucks available and when I asked Rob he found out its available the other guy was least bother to help and this is not the first time he did so..

Anthony P.
Évaluation :

Reliable

Erich E.
Évaluation :

Le client n'a pas laissé de commentaire.

Muraleedharan V.
Évaluation :

Le client n'a pas laissé de commentaire.

Beverly B.
Évaluation :

When I made reservations please have things ready and not ask me the very same things that I already filled out. That was a complete waste of time and a inconvenience.

Jason F.
Évaluation :

One person working. 3 reservations made at the same time makes for a long process of getting people off on their journeys. Understandably during covid 19 there are longer waits but setting up reservations that are not staggered not only increases risk on staff but your patrons. Also makes what can already be long days on your customers even longer.

Sandi J.
Évaluation :

Staff member Jacqueline was super friendly and efficient helping me out when I made a mistake in the van>truck size. Fixed really quickly and ended up saving me a lit if tine upon return. Thank you!

Adam T.
Évaluation :

Guy working the counter was lippy and disinterested

tom K.
Évaluation :

Le client n'a pas laissé de commentaire.

Clinton L.
Évaluation :

Le client n'a pas laissé de commentaire.

Hadr L.
Évaluation :

They been great

Maria M.
Évaluation :

The overall experience was really good. Would definitely use them again with no hesitation.

constantin C.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohamad Bashar A.
Évaluation :

Le client n'a pas laissé de commentaire.

J-Andre L.
Évaluation :

Le client n'a pas laissé de commentaire.

Salman G.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael L.
Évaluation :

Le client n'a pas laissé de commentaire.

Abdullah D.
Évaluation :

This was the fourth time I am using a U-Haul truck the first three times were really useful but this one was really bad because there was no blankets and there was there was no cart

Lisa Soullieire D.
Évaluation :

Helpfull staff

Giuseppe M.
Évaluation :

Clean inside vehicles better. Install no smoking signs.

Demetre S.
Évaluation :

Very helpful and courteous staff.

Chris D.
Évaluation :

service was excellent was easy and efficient.

shawn M.
Évaluation :

Easy dropoff and billing.

Salam A.
Évaluation :

Le client n'a pas laissé de commentaire.

Param Jit M.
Évaluation :

Always be careful and get a video recording of the contract while the agent at Uhaul is asking customer to sign, because when returning the equipment, Uhaul agent charges extra which wasn't mentioned while picking up.

JEFFREYR H.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernst M.
Évaluation :

great services

BLESSEDHARRISON N.
Évaluation :

Keep the good work up

RICHARDG P.
Évaluation :

Le client n'a pas laissé de commentaire.

Emidio F.
Évaluation :

Le client n'a pas laissé de commentaire.

AHTHAVANRAJA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Balwant R.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul P.
Évaluation :

Maybe ask more specific questions about where the drop off should be based on a more specific of the address I was unloading at—my bad. Thanks

Li Z.
Évaluation :

Full tank gas when you pick up! Never had before!

Jayne D.
Évaluation :

No issues at all. They were great - going above and beyond to get my hitch sorted out and aligned.

WAYNE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronan S.
Évaluation :

Can't really do anything about it but this location is quite compact. Sometimes parking can be a hassle if there are a lot of other people there. But otherwise, a great place!! :)

Keith B.
Évaluation :

Le client n'a pas laissé de commentaire.

DONNA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Zafaf J.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohammad U.
Évaluation :

I rented a 15ft truck for 24 hours online, but when I went there they told me it's not available. They had one available but they wouldn't give it for 24 hours. They gave me a 10ft truck which mean I had to do multiple trips and pay extra to people who were helping me load and unload.

Ronald M.
Évaluation :

Computer system wasn't working during pickup. Confused workers and extremely slow service. Total chaos at return. Paperwork that was signed at pick up was lost and not available on the computer. After dealing with 2 separate people was told I traveled 49 miles when in fact it was only 29 and again total confusion plus the fact that I couldn't even understand one of the workers with a very heavy extremely heavy East Indian accent.

Robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan B.
Évaluation :

Suggest the front lip of the trailer loading ramps be lowered a few inches to accommodate lower clearance cars. Couldn't drive into the area to allow the wheel tie downs to work without damaging the underside of the car. Or else allow the tie down strap rodS to be moved further back into adjustable holes so wheel tie downs can be used.

Jacob F.
Évaluation :

They did forget to put my dolly in the truck initially so I had to come back. But innocent and small mistake. I'm perfectly okay with that.

ROGERMD P.
Évaluation :

Le client n'a pas laissé de commentaire.

JEANETTEMARIE P.
Évaluation :

The staff even keep my lap top safe for me.

sherry B.
Évaluation :

Le client n'a pas laissé de commentaire.

dave C.
Évaluation :

Le client n'a pas laissé de commentaire.

Wilfred R.
Évaluation :

Le client n'a pas laissé de commentaire.

Rashid M.
Évaluation :

Le client n'a pas laissé de commentaire.

seyedmahmood M.
Évaluation :

Le client n'a pas laissé de commentaire.

george E.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL B.
Évaluation :

Recognition as each customer comes in. Just by saying," welcome. Someone will be with you shortly." Would be helpful.

Sholom G.
Évaluation :

Do not blame a customer for damage that was done to the truck. Before I left I showed the damage to one employee a d he said he will make a note. Obviously he did not and because of that I had to pay $85. The lady was not even willing to talk about it. Very poor customer service.

SHALIN K.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda F.
Évaluation :

The mileage recorded needs to be accurate. When I arrived at my destination the mileage was less than when I started out. Good thing I took a picture of it before leaving the Dougall Ave location.

Kenneth L.
Évaluation :

Fast Friendly service, staff was more than helpful !

CRAIGJOSEPH M.
Évaluation :

Despite it being very busy, Shree quickly and politely modified my uhaul reservation as I had requested to pick it up one day early, and set me up with my trailer within 10 minutes.

Blake S.
Évaluation :

Everything went as smoothly as possible. The employees were very helpful, even close to closing time.

Terry F.
Évaluation :

My experience at your location,over the two weeks that I rented a truck,was just excellent.The service staff while completing a my application was challenged by another customer, who was yelling and making no local sense,the staff in a calming voice requested the customer to please wait while staff continued to provide service to the customer that they were with. I believe through this situation,your staff performanced their duties in a professional manner.

JOHNK J.
Évaluation :

Le client n'a pas laissé de commentaire.

Candice F.
Évaluation :

Manager jacklyn was awesome

Mandip J.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger B.
Évaluation :

Very courteous service, 5 star !!

Gary S.
Évaluation :

Clean the inside of the windshield.

Ryan P.
Évaluation :

There was about 8 trucks returned at the same time when I arrived. The staff was super courteous and worked thru everyone very quickly. Amazing service.

Joel L.
Évaluation :

Le client n'a pas laissé de commentaire.

bahir K.
Évaluation :

Very knowledgeable and friendly staff.

Anita K.
Évaluation :

Very easy to deal with. Professional, happy to help, employees. I had some difficulty with the after hours drop off process which is done online and by taking pictures of the odometer, inside the truck etc. but I got through it. Otherwise for $20 UHAUL will do it the next day. Would definitely use again!!

Sajit A.
Évaluation :

Excellent on time customer service. Would visit again.

LORILYNN R.
Évaluation :

Had to wait a long time to return vehicle It appeared that only the young lady was working...having to do everything herself so not her fault had to wait over 15 minutes

Linda D.
Évaluation :

The girl at the counter was amazing. So helpful and courteous.

Kenneth D.
Évaluation :

Maybe 50 more kilometers before being charged extra

GREGORYD K.
Évaluation :

Was treated exceptional and even asked if our move was smooth and pleasant. She truly cared that all went well. Have rented from this location before and will do again for future needs.

Scott B.
Évaluation :

Le client n'a pas laissé de commentaire.

Nithesh D.
Évaluation :

The customer service rep at this location was fantastic, I did an after hours drop off, I had to call this location later to resolve an issue with billing, Sri was amazing and he helped me right away, resolved my issue, gave me a follow up call and made sure i was happy. A+ for customer service. A complete opposite experience what i received at a pickup location.

Mar'yan B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer G.
Évaluation :

Le client n'a pas laissé de commentaire.

John R.
Évaluation :

Customer service staff were excellent, courteous, proficient and quick. A really enjoyable experience.

Camilla A.
Évaluation :

Trucks were very clean and service was very prompt. Only issue we had was that both side mirrors were hard to adjust.

Brolin K.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra H.
Évaluation :

Very good customer service.

Stephen P.
Évaluation :

Le client n'a pas laissé de commentaire.

Guy L.
Évaluation :

Line was out the door and took 20 minutes to get my reserved truck. Staff seemed very confused/distracted. Trucks engine was ticking and doors didn't close properly. The walker location is my favourite. When I booked my truck at walker somehow it transferred my reservation to Dougall which is out of my way.

Jagan Mohan D.
Évaluation :

I guess due to covid there are only 2 people handling lot of vehicles and stuff which caused delay for me to drop off , but over all it's good

al-laith T.
Évaluation :

The car had more KM than what was in the contract and the Gas level was incorrect. I noticed the office and they assured me it will corrected when I bring the truck back . I returned the truck and I told the person who processed the return But still I got charged for the extra KM This is not right and not acceptable.

Raafat G.
Évaluation :

Staffs unhelpful... Ba

J-Andre L.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert H.
Évaluation :

Le client n'a pas laissé de commentaire.

DEANNAJOY Z.
Évaluation :

Le client n'a pas laissé de commentaire.

RAYMONDA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn Q.
Évaluation :

Their signs say to wait in vehicle when returning equipment. I waited for a long time and no one came... I had to go find them.

Dean C.
Évaluation :

Kyle was very helpful...esp.as I had to keep changing my dates due to an issue. But no hesitation up until I finally was able to move and utilize a truck. Only issues windshield was dirty and yellow spots and gas indicated wasn't what was evident..luckily I checked..Kyle signed off after verifying...I wasn't going to make return time and Mitchell bumped it up for me with no hesitation...great employees!! I appreciate their patience and assistance. Recommend highly! Thanks Guys! Much appreciate everything! Regards, Dean K..Cresswell Sr. .

Gwendalynn B.
Évaluation :

Your computer system is so slow it is a shame. Your staff are doing more than enough to try to be helpful with crappy computer system. They apologize for the slow system and continue to try to do their best but honestly get an updated system and add a staff member also, left me with a feeling that management doesn't really care about their staff or ultimately the consumer.

Ali Z. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ahmed K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria M. | Expérience générale |
Évaluation :

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

KARA ANDREA C. | Expérience générale |
Évaluation :

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

Lamar P. | Premières impressions |
Évaluation :

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

gary w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

max g. | Expérience générale |
Évaluation :

All service provided was excellent

leigh ann r. | Expérience générale |
Évaluation :

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

Ali A. | Premières impressions |
Évaluation :

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

anita h. | Expérience générale |
Évaluation :

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

Dan P. | Expérience générale |
Évaluation :

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

john b. | Expérience générale |
Évaluation :

The staff was friendly, helpful, and accommodating, the price was fair as well.

Amaka A. | Expérience générale |
Évaluation :

Great service.

Temitope A. | Expérience générale |
Évaluation :

Excellent staff! Very helpful

THOMAS L. | Réservation |
Évaluation :

All went well thanks .

bernice r. | Expérience générale |
Évaluation :

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

Paul B. | Expérience générale |
Évaluation :

Staff were very helpful and supportive. The facilities were clean and accessible.

bernice r. | Réservation |
Évaluation :

Everyone was very accommodating. Thanks a lot. Bernice Rambert

Tanya M. | Réservation |
Évaluation :

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Elizabeth H. | Expérience générale |
Évaluation :

all good

Claude S. | Expérience générale |
Évaluation :

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Chris M. | Expérience générale |
Évaluation :

We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.

Non reviews have been submitted for this location.

Retour
Haut de la page