Customer Reviews for U-Haul Moving & Storage of Windsor

Évaluation :

1

Spots are very small to park in long wait times especially for people who have pre booked Suggestion if notnprebooked those people should step out of the line prebook online then step back into the line! People who are organized and have pre booked should have some type of perk for doing so! Everyone's time is valuable but if you do your part it will always go smoother!

Évaluation :

5

I don't understand how you advertise $19,95 for a rental yet my daily charge was $109????? I only had the van for 6 hours thinking I would be charged $19,95 but the misleading advertised price was not charged. Instead I was charged $90 more that expected. Not impressed.

Évaluation :

3

I had a terrible experience renting a cargo van to move from Windsor, ON to Ottawa, ON. 1,5hrs in the vans AC malfunctioned, I sat and waited for call backs from customer service and then road side assistance. No one would even come out to check the vehicle. I was instructed to return the vehicle to Windsor in order to exchange for another one. I was incredibly frustrated we were not able to perform the exchange at a uhaul nearby. We had to drive another 1,5hrs back to Windsor for the exchange????!!! Upon arrival to Windsor the store manager made promises to me re reimbursement for time, moving furniture, fuel etc...Get promises in writing!! She went on vacation without informing assistant manager Kyle Desbien about the details regarding my rental. The only reason why I am taking the time to write this review is to say that Kyle Desbien at the Dougall rd location is the saving grace for a company that claims to provide an excellent service. I'm serious, Kyle Desbien deserves a raise!

Évaluation :

3

Very Friendly, thank you

Évaluation :

5

Absolutely no improvements necessary, thank you for being so fast and accommodating!!

Évaluation :

2

I was told to pick up on Walker Rd today by the booking phone agent which was incorrect as they did not have trailers. Dougal Ave has all the trailers though, in their tiny parking lot with weird angles. You cannot move anywhere through that parking lot without having to squeeze between other vehicles. By squeeze I mean there is 2-3” of clearance for another vehicle, inexperienced drivers should very much avoid this location. Today was also the first time ever I had to return equipment to the same uhaul location I rented it from. There was wood debris and small screws in the trailer. Not the best thing to be throwing over the roadway in our own city. I removed the screws I saw but I didn't end up using the trailer today, so I did not sweep the wood pieces. Customers should be able to inspect the equipment before they're asked to pay. It would also be nice to see equipment spread out across locations to prevent a drive into the city core for a trailer.

Évaluation :

3

Is too late for answering the customer in store.

Évaluation :

1

There is no professionalism at this location. The Truck was not provided at 3 times and $50 was given to me. I got the truck in 4th attempt. The drop location was provided by the manager very far from my house while there were 10 Uhaul locations around my house in Hamilton. It was almost the downtown location and I faced a very tough time. I had to put extra gas and efforts. It was really horrible experience dealing with the executing who gave me thr drop off location. I called multiple times and they say that they will call me but I didn't get a call back. I lost almost $2000 because of this Uhaul location.

Évaluation :

5

Awesome service, great staff!! Keep up the good work. Rented a car dolly, employee was very helpful and ensured I knew how to use the equipment. I was able to cross the boarder and retrieve my family's car that broke down in Detroit and bring it back here for repairs.

Évaluation :

1

The pickup and drop off was chaotic. Long lines, long waiting time. Staff seemed untrained and ineffective. Extremely frustrating!

Évaluation :

3

I denied for the rental insurance but stull it was charged in my bill, don't know why.

Évaluation :

3

Wait times on phone and in store are way too long. Fater customer service would be nice

Évaluation :

1

I got a van the was out of gas cost me 40 to fill to a 1/4 and my recipe said my cost was 29,73 and they charged me 43,29 now I have to go back and complain and try and get a refund Good luck right

Évaluation :

2

This location always makes you wait whether they are busy or not Ive rented a uhaul from here about 10 times this year and on average i got about 40 min to take the truck and about 30 for the return. This time i said im going to do it online so i dont have to wait but when i got there the website didnt work so i still waited long to speak to someone so i can get my truck. They're either all on the phone or talking to each other or they go to the back. U haul need to hire people just to run the front desk or improve the website so you dont need to wait for an employee

Évaluation :

3

An employee had to move another UHAUL so I could get the one I reserved out. Watched her hit the UHAUL by backing it up on to these metal rod, she didn't see and kept going I had to run over and move the rod behind the UHAUL she pulled forward and reversed repeatedly. When she got out she said thanks I didn't see that. She damaged the vehicle she was driving.

Évaluation :

3

Customer service was fine, was just a drop off but I would not recommend anyone to Uhaul. Uhaul on the phone customer service is the worst. So much time wasted trying to get to the right person, staff don't know jack of what's going on. Would not use uhaul again. I felt I was also overcharged for the tiniest truck they have that could not hold all my stuff especially moving over 3 hours away. Now I'm stuck with trying to get the rest of the things there by Friday. Here trying to figure things out. Over $560 for their smallest truck and with no one to resolve it at pick to make changes for a bigger truck after seeing the truck that was reserved for me. I'm pissed. I spent about 45 minutes at Days Inn in Brampton Ontario Canada, on the phone trying to get a bigger truck with no one to help and got stuck with a dinky truck. I had no clue what the sizes were. I explained what I had to move and the distance, and that was what I was given, wasn't my choice. Why not given a bigger truck to be on the same side since I said I was going 3,5 hours away. Don't care about location because I have no problem with that. Why not ask about my overall experience. Shitty if you ask me. Worst customer I had to deal with on the phone. I would have rather paid more more for better service elsewhere, could have done without the huge hassle now trying to figure out how to get the rest of the items 3 hours away that does not fit in my car. Like a chair and a big TV, along with more boxes than my car can hold. Stressful to say the least. I was finally refunded $50 but is not enough for the hassle and the additional cost to get the rest of the items there plus the gas to go back and forth. Over $560 plus gas plus paying 2 men and food for them as well for the 2 days and still spending. Not satisfied with the $50 discount. Would never recommend Uhaul.

Évaluation :

5

Merci.

Évaluation :

1

I booked 2 trailers 6x12 at this location it was confirmed . Only to find out that they only have one . I waisted 1/12 by going to another location to pick up the 2nd trailer in addition to that the trailer at the second location wasn't ready on time. So there was more delay. All that damaged my schedule with the loaders at the expected arrival location. The loaders abandoned me and did not return till the next day and that forced me to keep the trailer extra they the rearrange with the loader again and ended up costing me extra day charges

Évaluation :

5

Excellent staff Very smooth registration, pick up and drop off I would recommend highly Thanks Uhaul Dougal Ave staff

Évaluation :

2

1st: no phone respose 2nd: your vehicle fuel gauge is horrible, i over fueled 30 litres of gas due to it. U haul didnt refunded me those.money even it is lag in fuel gauge. 3rd: Over all you.guys are short staffed and not very good service.

Évaluation :

3

Was overcharged from renting the same size uhaul the week before to the sane location i went to. The truck i used used $190 in fuel for the sane run as the week before. I felt the truck ran poorly as fuel consumption was insane and despite the lower gas prices from previous week. Leaves me dump founded as to y so much of a difference? I will not go back to this location or recommend anyone. My previous visit the week pryor wasn't to bad at all and I used less fuel at a higher rate. You need to maintain your trucks to get the best value for your customer.

Évaluation :

5

Rental went great and I don't think I can suggest any improvements for now.

Évaluation :

3

I rented a 15 foot truck on Saturday missed getting to the dump by 15 minutes, so I didn't use it on Sunday brought it back on Monday. I put 39,9 kilometres on the truck, I don't feel I should pay for Sunday. Merci

Évaluation :

2

Slow service but Jaclyn was really helpful. There was a long line up that took a while to resolve

Évaluation :

5

Unlike the pick-up location, the staff knows what to do and how to work around the situation.

Évaluation :

5

faster customer processing - more employees at checkout

Évaluation :

5

Keep doing what you are doing! Very courteous! This means to me, you value the customer and their hard earned income! Very courteous! Good business sense! That goes a long way with me and how and where I like to spend my $$.

Évaluation :

4

I am now trying to rent a 10' cube van in Woodbridge Ontario for a 400km one way trip. I need help to secure this vehicle. I hope someone competent calls me at 416 505 6464. Thanks,

Évaluation :

5

Free coffee lol

Évaluation :

5

equipment and employees were great!

Évaluation :

1

You double charged me - please contact me 5197909153

Évaluation :

2

Waiting - no matter what you wait here 30 minutes, 60 minutes sometimes 90 minutes of waiting to talk to a person waiting on-site. Will not go to uhaul again.

Évaluation :

2

Upon my arrival there was a long wait for someone to come to the counter. When I returned the vehicle there were customers in line before me. The one guy said he was waiting over 20 mins to be taken care of. The person in front of me just left, didnt want to wait any longer. Its either under staffed or poorly managed at this location.

Évaluation :

5

I was renting the cargo van for the day and then when I made my reservation, I was pressured to return it in 4 hours. That was not enough time and I told the agent so. She then suggested 6 hours. That would be close but I couldn't be certain. I rushed and was extremely stressed during this period of time and maybe one and a half hours away from my return time I realized that I probably couldn't make it. I called to say I would be a bit late and she said don't rush yourself, take your time and extended the return time by 2 hours. Uhaul had me stressed all day for no reason because I should have had the vehicle all day and I would have returned it when I was finished...before closing time. I won't be pushed around again.

Évaluation :

5

Nothing. Everything is perfect

Évaluation :

1

Service is always way too slow. They never have accurate fuel gauge readings. I was overcharged for fuel for the last time and I will never go back.

Évaluation :

5

We came to rent a truck half an hour before you closed and we're taking care of expeditiously and we're out the door in 20 minutes. The return was the same.

Évaluation :

3

The code for deactivation of the alarm is not working and no one has assisted me with it when I go to the facility and ask.

Évaluation :

4

It would be nice if location staff ensures that the rental is parked in a way so that customer can drive away without having to ask anyone to move other vehicles.

Évaluation :

5

excellent service, i will always use U haul

Évaluation :

1

The original truck I reserved was sent to Florida one way , they gave me a bigger truck which drove like a tank ,I picked up this dirty truck with a quarter tank of gas and returned it with a quarter tank of gas . I drove it 21kms total and put in 10 litres of gas and when I returned she said that I was still a smidge low of quarter tank of fuel, had to drive another 3kms to put in another 10 litres of gas or she was going to charge me 28,69 for the gas plus 38 .00 to put it in . So upon returning it, the truck had more gas in it than when they gave it to me ... with this bad experience , I will go to Penske next time since they have literally ripped me off .

Évaluation :

1

fuch uhaul.

Évaluation :

5

All good

Évaluation :

3

Overall a terrible experience. Numerous calls to 1-800-GO-UHAUL were made to assist and waited for extended periods of time in hold.

Évaluation :

5

Good customer service

Évaluation :

5

The ladies at this uhaul location were the best.

Évaluation :

1

No good 😕

Évaluation :

4

everything went well, but could explain the basic functions on how to use the truck.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Was great didn't have to wait no line up

Évaluation :

2

The guy behind the desk was cool but everything else was a migraine headache. I had a booking and it became canceled on me while I was on location. 1,5 hours later I finally get on my way. This delay caused me to arrive after hours where I was picking up my car from and therefore all the help I had arranged to help load the car was no longer available. I listed help from a neighbour after about another hour trying to load the car. Then to put the icing on this crap cake I get to my car that I parked on located I find a nice dent in it just to be told there's nothing uhaul can do about it. To say I am unhappy is an understatement. Before I rent another item from uhaul I will buy a shady Craigslist item that I would be renting.

Évaluation :

3

I picked up my U-Haul on Friday afternoon, there were 8 people in line in front of me and a growing line behind me. The staff were very knowledgeable and pleasant but all stopped processing paying customers to answer the phone and answer questions about rentals. this delayed the pick up process and created dissatisfaction. A paying customer should take priority over someone calling ask 'how big a trailer is'...... Thanks for the rental, it was great and the staff were also great!

Évaluation :

5

I did not appreciate that the truck only came a quarter tank full which made me have to fill up earlier and overpay for fuel when I filled up a second time. Everything else was fairly straightforward and I did appreciate the support of the people in the building, as well as the mobile check-in. The only difficulty was with the fuel

Évaluation :

5

Great & Quick Service !

Évaluation :

1

Drove 35 kilometers so I put$10 in gas and left the receipt in the truck. Was charged another $14,25 for gas when I paid the invoice. 11 litres total of gas for 35 kilometers. Never again.

Évaluation :

2

Pickup was a breeze but when i dropped off, in the later hours of the day, the service was awful. Waited 30 minutes for the guy to tell me where to park it, then he didn't bother helping unloading he just stood there and watched me do it. Maybe disclose to the customer where to drop the trailer off and not yell at them when there fed up waiting for a simple direction

Évaluation :

5

Merci.

Évaluation :

3

Difficult pick up, could not hear the person behind the plexiglass since there was a woman next to me loudly speaking to another agent. The person helping me did not seem to care, they just gave me the keys and said the truck us out back. I thought what about a walk about, confirmation and understanding of the rental and show me where to park when I get back in....etc...

Évaluation :

4

THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!

Évaluation :

2

The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.

Évaluation :

5

Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.

Évaluation :

1

They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit

Évaluation :

5

The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JOHN CURRAN JR

Évaluation :

5

Excellent customer

Évaluation :

5

The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.

Évaluation :

5

When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs

Évaluation :

5

The guy at uhaul was amazing and not to bad looking

Évaluation :

5

Special the new manager she's so use full help full and perfect person in this job.

Évaluation :

5

Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need

Évaluation :

5

Ty for all your help when i needed it Moss

Évaluation :

3

Needs 24h climate control

Évaluation :

2

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Évaluation :

2

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

Évaluation :

3

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Évaluation :

5

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

Évaluation :

5

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Évaluation :

5

All service provided was excellent

Évaluation :

3

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

Évaluation :

5

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Évaluation :

4

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

Évaluation :

3

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

Évaluation :

5

The staff was friendly, helpful, and accommodating, the price was fair as well.

Évaluation :

5

Great service.

Évaluation :

5

Excellent staff! Very helpful

Évaluation :

5

All went well thanks .

Évaluation :

5

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

Évaluation :

5

Staff were very helpful and supportive. The facilities were clean and accessible.

Évaluation :

5

Everyone was very accommodating. Thanks a lot. Bernice Rambert

Évaluation :

5

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Évaluation :

4

all good

Évaluation :

5

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.