Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Not much gas left in vehicle at pick up. Milage rate is a little expensive.
chris vachon
Évaluation :
5
Show online which trailers with ramp door.
don drake
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUCIAN BRATU
Évaluation :
5
We had fast and friendly service at this location As well
Carlo Pescara
Évaluation :
5
Le client n'a pas laissé de commentaire.
erica figgins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucian Bratu
Évaluation :
4
Le client n'a pas laissé de commentaire.
JULIUS OGINSKI
Évaluation :
5
Great people to deal with very friendly very courteous highly recommended store
JOEL WELLS
Évaluation :
5
Le client n'a pas laissé de commentaire.
ray campbell
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
IBRAHIM ROUMIEH
Évaluation :
5
Every step was very well organized. Can wait to rent again.
Ian Marshall
Évaluation :
5
Le client n'a pas laissé de commentaire.
ATHIR MAROGY
Évaluation :
3
Make sure the vehicle is safe, and functioning
Crystal Serra
Évaluation :
5
My first time renting so of course put way too much gas in. Other than that everyone was very helpful. Advice on bringing a broom thanks so much. I'd give it a 5 star for sure!
marjorie henhoeffer
Évaluation :
5
Amazing Experience as always with Uhaul and their staff.
Zubair Choudhry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vito Tarantola
Évaluation :
4
Make customers more accountable for filling the gas after. I drive 30km and I paid $16 to fill the gas tank.
GERALD leroux
Évaluation :
5
Very friendly staff
Charles OConnor
Évaluation :
5
Good customer service.
hardikkumar desai
Évaluation :
1
I paid for the mattress cover with my truck reservation but they told me there is nothing about your purchase here! And I was supposed to buy and pay for another mattress cover! It was disappointing!!
Pouya Mohammadkhani
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jim Dent
Évaluation :
5
Please Check side mirrors and clean truck inside a bit more nicely! Hassan was good and quick at service while dropping my truck back!
Abbas Divan
Évaluation :
1
The second time I dealt with the same girl her attitude wasn't right I simply asked her something and she responded with attitude for no reason not happy with my service at this location I haven't had any other issues with any other employee except her didn't get her name also her name wasn't on the invoice.
Steve Elia
Évaluation :
5
Amazing staff and the owner is fantastic. Best experience I've ever had at any U-Haul in 30 years from Toronto Hamilton Ottawa to Windsor This is the best place
Stine Petersen
Évaluation :
5
The staff was helpful and friendly. Excellent jib!!
Matt McLean
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rakshit Dave
Évaluation :
5
Le client n'a pas laissé de commentaire.
sukhwinder singh
Évaluation :
5
Everything went very well and easy, would recomend uhaul to everyone.
BRENT ROBINSON
Évaluation :
2
It would be nice if when you show up to a reservation the the truck is out front clean and the window rent me sign is taken out of the truck instead of just getting the keys and being told to walk to the other side of the property to find your truck. At the very least I think the attendant could have walked me to my truck and asked if anything had to be explained some sort of check out process.
patrick tadiello
Évaluation :
5
I think all trailers should have side marker /fender lights.
MICHAEL BRAITHWAITE
Évaluation :
5
maybe in the future gated code to enter drop off rentals, and gated pass code for our personal vehicles parked over night
Anton Agarsky
Évaluation :
5
Friendly with a good sense of humor
ray campbell
|
Premières impressions
Évaluation :
5
Location Manager and his staff provided excellent customer service. Helped me select what I needed to accommodate a big move.
attilio morabito
Évaluation :
5
Staff extremely friendly and attentive.
DONNA WALKER
Évaluation :
4
the equipment is old and the employee asking me to pay the cleaning because it is stinky when i got the vehicle it is already stinky and dirty. big scam
Michael Espinola
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gerry French
Évaluation :
4
Good service from sale rep she was very helpful
corrado geloso
Évaluation :
5
Try to have a little bit more rentals for only one way. Are still a lot of persons that are moving from one location to another one that needs one way trips. Thank you for your services.
Consantin Coman
Évaluation :
5
Service was greet
Brian J. Attenborough
Évaluation :
5
Le client n'a pas laissé de commentaire.
spencer pertli
Évaluation :
5
Thank you for your good work and service 🙏
hussein mouslmami
Évaluation :
5
Le client n'a pas laissé de commentaire.
Navdeep sidhu
Évaluation :
5
Everyone was very polite and great with me and the customers I saw. The one thing I would say could use improvement is the availability of utility dollies.
RYAN CRONKHITE BANERD
Évaluation :
5
Rien
David Ngouambeu
Évaluation :
5
Le client n'a pas laissé de commentaire.
anna rosati
Évaluation :
5
All fine
FRANK COPPOLA
Évaluation :
5
The team here were great.
Sherwyn Devereaux
Évaluation :
3
Was good.
Sarina Miranda
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Dawn Masters
Évaluation :
5
I actually had an issue originally with getting my U-Haul I arranged pick up in LaSalle it wasn't there and lady at the convenience store in LaSalle had no idea we had a U-Haul couldn't find my name in the system. It was a big run around. I made arrange with her originally to pick it up in LaSalle a few days ago. Somehow the arrangements got changed on U-Hauls end and not ours and nobody notified us besides email. When you're moving i it's not always easy to have access to email. I think there should be alternate ways for you to contact people besides just setting things to their email. I think if you don't get a reply back you should call the client and not wait till the day of .they're trying to deal all the stress of moving but on good note U-Haul Moving & Storage of Windsor 2890 Dougall Ave Windsor ON N9E1R9 was amazing they gave us a discount and got me back on the road only a few minutes later than we planned
matthew kell
Évaluation :
4
Customer service was polite, helpful and informative.
Barry Gerard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norman Berg
Évaluation :
4
Trailer was dirty in outside and wet inside. When I asked for the newer clean trailer I was told the dirty trailer was the one on my contract. I was offered and received a blanket to lay on the wet floor.
John Van Rooyen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vibhav Patel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Margaritis
Évaluation :
5
Le client n'a pas laissé de commentaire.
DWANE JACOBS
Évaluation :
3
The truck was snow covered, had to clean it off and start from cold. I had an appointment you would think it would of been cleaned off and running when I arrived. It was in a tight spot pulling out of their yard.
Jeffrey Laforet
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcos Villafuerte - Diaz
Évaluation :
1
I won't go back to this location anymore even though it is the nearest UHAUL location to my home because simply I don't trust the staff.
Jafar Naderi
Évaluation :
5
Excellent service and ease of instructions
meh ran
Évaluation :
5
Le client n'a pas laissé de commentaire.
frits vanderwal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jovan Vukovic
Évaluation :
5
Great service thanks
Jason Foster
Évaluation :
2
Asked one of the guys to come take a look at the damage on the truck before I took it cause it didn't have damage stickers and he couldn't be bothered! Plus only 1/4 tank of fuel so I had to waist time fueling! Have your people care more!!
Ken Brenko
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher Holowenko
Évaluation :
5
The person that checked out my stuff was very friendly with good customer service.She is one of the reasons I will keep coming.The place is also a great place but I'll appreciate it if we are allowed to pay according to the number of days we skipped checking out rather than pay for the entire month just because I was a week late.
Queen Emigbuan
|
Expérience générale
Évaluation :
4
The girls at the front desk were excellent! Merci.
Raj Gurung
Évaluation :
4
Le client n'a pas laissé de commentaire.
ENJUM EFROZ
Évaluation :
5
I needed to setup a small storage space for only a month and the folks the Dougall location were very friendly and accommodating. The office was even open on Sunday which was way better for me than waiting until Monday to get started. The unit itself was clean, seemed very secure, and heated which was nice during December access. I would definitely use this facility again if my needs warrant it.
paul guzyk
|
Expérience générale
Évaluation :
5
Keep up the good work! This was our second hitch installed in the last 2 years, thank you!
Steve Piche
Évaluation :
5
It’s cool though you can provide handy man for reduced rates
amna rashdi
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISRAEL kisembo
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexandr moskalev
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sital Singh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Muhammad Khan
Évaluation :
2
Problem that I didn't receive the dolly I ordered. Also gas and truck were not examined as per usual. Last time it was better.
Maria Margaritis
Évaluation :
5
Le client n'a pas laissé de commentaire.
kulbir dhuga
Évaluation :
5
Manager, his name was Glenn I think. Was absolutely Awesome, great location great people great experience
James Labiak
Évaluation :
1
They charge me extra money
karanveer singh
Évaluation :
4
I find the young people that work there to be a personable and friendly which I like. The store itself appears while maintained. Have been there many many times over the years.
GREG CAMPBELL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler Kimmball
Évaluation :
5
Have the trucks start out with a full tank
KURT HUARD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dain Meyer
Évaluation :
3
Le client n'a pas laissé de commentaire.
nicholas helou
Évaluation :
5
Nothing, the guys were great.
alexander usakov
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles karorero
Évaluation :
5
Le client n'a pas laissé de commentaire.
frederick bagaporo
Évaluation :
5
Customer service agent when I picked up the vehicle was very pleasant. However, when I dropped the truck off the female representative behind the counter was not very nice or friendly. She tried to belittle me from the minute I walked in the door,. Actually, she was quite rude. That's before I even said one word., If you would like the better your customer service playback the video from the office when I returned the vehicle. December 12 2023 at 3:12 PM. Dougall store Windsor Ontario
Tom Armstrong
Évaluation :
4
Le client n'a pas laissé de commentaire.
IRENE POWER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheng Ye
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carson Kalp
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Selley
Évaluation :
5
The truck was clean but it had a lot of issues . The oil pressure gauge kept going to 80 and the truck was very hesitant and kept turning off at the beginning, the radio didn't work the headlights weren't bright and could barely see at night
Ahmad Daaboul
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ian Desjardins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giovanni Albidone
Évaluation :
5
Le meilleur
Richard Selley
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adam DeMoor
Évaluation :
5
Le client n'a pas laissé de commentaire.
PABLO Pecora
Évaluation :
4
Le client n'a pas laissé de commentaire.
Val Savka
Évaluation :
4
They did a nice jod
mike milani
Évaluation :
5
Great service, and staff’s attitude. Thank you
Boguslaw Opalinski
Évaluation :
5
Great staff!!
Susan Sabo
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
sandra murray
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Asifuddin Shaikh
|
Expérience générale
Évaluation :
3
There was miscommunication in the beginning of my rental that lead to my storage unit being locked. I asked for reoccurring payment and the employee did not add it or it had been removed. I did not know. I rented a truck and after work, I went to remove items only to find out it had a seal on it. Thankfully wonderful manager rectified it. I was satisfied. She gave me an additional month free for the miscommunication however I kept getting emails saying I was past due when I wasn't. It was very frustrating and annoying
Abdallah El-sayed
|
Expérience générale
Évaluation :
5
Very friendly and helpful staff really enjoy dealing with them
Edmund Senedak
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Gaetz
|
Premières impressions
Évaluation :
5
The ladies who work here are awesome. Great place great service 10/10 well done on hiring the staff at the dougall location
marla murray
|
Expérience générale
Évaluation :
5
Yes, even though I have water damage to some of my stuff from a leak in the unit. Jaclyn was very helpful with offering an immediate solution, by offering a trap to cover the rest of my stuff and moving me to a new locker to avoid further issues. Jaclyn has done everything in her power to take care of not only my property but uhaul property as well., by moving me to a new locker she could have the leak taken care right away and maintain an income with that unit. I never had this feeling of appreciation before. You see I had a locker for almost 2 years after walker rd location. I never enjoyed going there cause it was out of the way from home and my neighboring locker was broken into. It is very convenient for me to stop and pick stuff up at my leisure here. Thank you to Jaclyn and the staff at this location ! Very professional and compassionate team.
JAMESD RIVARD
|
Premières impressions
Évaluation :
5
Fantastic
KEHINDE ADEBUSIYI
|
Premières impressions
Évaluation :
5
The staff was very empathetic to my needs and was able to resolve my situation with dignity. Thank you so much for making this move as simple as possible.
aaron garrick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lawrence parent
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dorothy peladeau
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine Sumbry
|
Premières impressions
Évaluation :
2
Storage unit has holes in the roof. Customer service was horrible. Understaffed. When I asked if a truck could be moved that was blocking the exit, I was told it's not that persons job and they stormed off. I watched one of the workers back a van right into one of the units. He just laughed and walked away as if it never happened. Very poor place to rent a unit.
Jamie Nolan
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
mohammad alvi
|
Expérience générale
Évaluation :
5
Excellent staff including Jaclyn, please give her a raise and promotion. This is exactly how Uhaul should be represented. Excellent service.
TUSHAR SHARMA
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latoyia Grosse
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melodie Boivin
|
Premières impressions
Évaluation :
5
Keep up the good work
Greg garrod
|
Premières impressions
Évaluation :
2
There was water damage destroying more than half my stuff leaving moldy furniture and boxes. There was loads of mice fecal matter.
EVE SIMSON
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mark OBrien
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dan Jackson
|
Premières impressions
Évaluation :
3
The code for deactivation of the alarm is not working and no one has assisted me with it when I go to the facility and ask.
Lara Watanabe
|
Online Move In
Évaluation :
1
fuch
uhaul.
james barton
|
Expérience générale
Évaluation :
4
THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!
Barbara Rovetti
|
Premières impressions
Évaluation :
2
The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.
Wesley Major
|
Expérience générale
Évaluation :
5
Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.
Brian Theaker
|
Premières impressions
Évaluation :
1
They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit
MAUREENJOSEPHINE COBB
|
Expérience générale
Évaluation :
5
The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JOHN CURRAN JR
JOHN CURRAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Carson
|
Premières impressions
Évaluation :
5
Excellent customer
Amine Elkrerarsi
|
Expérience générale
Évaluation :
5
The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.
JOHN CURRAN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERYLL BREMNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Red Scorpion Painting
|
Expérience générale
Évaluation :
5
When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs
barb mcdowell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIO DALOISIO
|
Expérience générale
Évaluation :
5
The guy at uhaul was amazing and not to bad looking
Lisa Aylesworth
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
matthew Chemello
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeanette Pillon
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SAI SIDDARTH ELLURU
|
Expérience générale
Évaluation :
5
Special the new manager she's so use full help full and perfect person in this job.
SHAHRAM SEYEDNOURANI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kim pillon
|
Expérience générale
Évaluation :
5
Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need
SHAUN GILBERT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne Ouellette
|
Premières impressions
Évaluation :
5
Ty for all your help when i needed it Moss
SHAUN GILBERT
|
Premières impressions
Évaluation :
3
Needs 24h climate control
Runy Shewsh
|
Expérience générale
Évaluation :
2
I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.
Ron Mailloux
|
Premières impressions
Évaluation :
2
I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce
JOANNE BOYCE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ali Zolali
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ahmed KHAMIS
|
Premières impressions
Évaluation :
3
I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.
Victoria Martin
|
Expérience générale
Évaluation :
5
The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.
KARA ANDREA CHAPMAN
|
Expérience générale
Évaluation :
5
Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼
Lamar Porter
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
gary wortley
|
Expérience générale
Évaluation :
5
All service provided was excellent
max glassco
|
Expérience générale
Évaluation :
3
I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable
leigh ann robertson
|
Expérience générale
Évaluation :
5
Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)
Ali Ayyach
|
Premières impressions
Évaluation :
4
There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON
anita hoppe
|
Expérience générale
Évaluation :
3
Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.
Dan Player
|
Expérience générale
Évaluation :
5
The staff was friendly, helpful, and accommodating, the price was fair as well.
john benn
|
Expérience générale
Évaluation :
5
Great service.
Amaka Awunor
|
Expérience générale
Évaluation :
5
Excellent staff! Very helpful
Temitope Akanbi
|
Expérience générale
Évaluation :
5
All went well thanks .
THOMAS Lumley
|
Réservation
Évaluation :
5
Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert
bernice rembert
|
Expérience générale
Évaluation :
5
Staff were very helpful and supportive. The facilities were clean and accessible.
Paul Boteju
|
Expérience générale
Évaluation :
5
Everyone was very accommodating. Thanks a lot. Bernice Rambert
bernice rembert
|
Réservation
Évaluation :
5
I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you
Tanya McAvoy
|
Réservation
Évaluation :
4
all good
Elizabeth Harvey
|
Expérience générale
Évaluation :
5
Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.
Claude St
|
Expérience générale
Évaluation :
1
We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.
Chris Macleod
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.