My suggestion for improvement, would be to have more than one customer service representative available for the initial morning opening. I was 2nd in line at 8:45am on Sunday before the doors were open for business. There was 5 others after me. The only representative was Kyle, for myself I checked in online the evening before the rental, which streamlined the contract rental process. There was available booths for at least 3 representative to process customers.
Matthew Kirk W.Customer Reviews for U-Haul Moving & Storage of Windsor
Testimonials From Recent Customers
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Worst experience with U-Haul I have ever had. Prices were incorrectly quoted over the phone and in person numerous times. Our car hitch was mysteriously cancelled last minute without our knowledge. The pick up location was also changed last minute. I will never use U-Haul again. I will actively deter anyone I know from using your services in the future. You do not deserve anyone's business.
adrien P.The staff was very helpfull. I want to give shout out to the girl working at the counter at dougall location for being super friendly and helping me out last minute before closing.
Wojciech R.Excellent customer service. Truck was clean and process was quick. From answering the phone to guiding me through the process. Nicole was an excellent customer service representative.
Johnny S.The manager was so helpful and kind
elfadil R.The front desk staff were very efficient and quick. Also they were very friend;y.
Kyle N.Just spent over 50 minutes waiting and there was workers inside no one was serving us till I was calling them
BASMANPETROS K.Make sure the back wheel wells are water free, water entered and my expensive mattress was soaked .
Jeff M.The larger gentleman at desk was very helpful, friendly and polite. I love this location. Nice staff and very efficient.
Mark G.Nothing every thing was perfect I would use your company again
Sonya V.Sorry no comment
Salim A.Better customer service and let your customers know about the app to return the truck after hours or there will be a fee. As I had already drove him when I realized I had to do the return the truck through the app.
Chantelle F.When customers rent equipment and don't return it in time, before you increase charges and take money they didn't expect to loose, please call them and let them know. I thought keeping the trailer longer would mean more business for you and that I would just keep paying for it for as long as I have. To my surprise the payment increased and there were other changes that I didn't expect. We work hard for our money and we deserve to know before companies like yourselves start taking it without consent. Merci
emmanuel G.Great service. Staff very helpful and friendly.
Stanley M.Our truck would not have been accessible if we had tried to pick it up without going in the store, our original location made us come here, I had to wait for 4 things to be moved before I could leave. It took me over 30 minutes Just to leave the parking lot.
Kathryn A.Truck was a disaster. Steering alignment was out 30 degrees. Who knows how much fuel we wasted due to that. Steering was also loose making it difficult to hold straight. Seat was completely worn on one side causing driver to sit uneven. Padlock didn't work, had to provide my own. Your app absolutely sucks. After making multiple attempts using app and calling in 3 times, we had to resort to website. One support agent hung up on us due to frustration. Speedometer was in MPH with KPH almost illegible. Cab smell was horrendous. Fuel mileage was absurd. Our transport truck gets better economy. This was a very bad experience.
Paul O.This location is notorious for being slow and very understaffed. Feel bad for the employees manning the front desk. You spend time reserving the trailer on-line, thinking it will save time at the store.....NO! Still long waits. It should not take 20-30 minutes to pick up a utility trailer. The South Windsor location, on Walker Road, I have never waited more than 5-10min.
Phil F.Everything was ready before I came. No time to expend in your office. Much appreciation.
RICHARD M.Service was slow and u it was unfit for rental.
KEN H.The young man that served me was very polite an knowledgeable. The bad part was that the computer was SUPER SLOW, had to input things in a few different times. The computer would not stay connected to the debt machine so had to try 3 times .
SCOTT C.Too expensive
Lyndon B.On time. Truck was clean. Friendly service. Fair price. All good!
Rob S.We ordered a furniture dolly, regular dolly and blankets. They were only able to supply the stand up dolly. That was the only disappointment.
Rob L.Checkin was a little long due to volume, not sure how to make that shorter. Staff were excellent.
Philip H.You charge more then it's written on the receipt
Darshan D.Text me a link that ISN'T already expired
Josiah P.All is good staff was excellent
DAVID H.More staff at "the end of month" when apartment renters are moving.
Timothy K.The kid working at the desk was to busy smacking a lollipop to give us any accurate information. It's unbelievable how many hidden fees there are. He told me he never heard of filling out an online form for after hours drop off, all I had to do was drop the keys off. Hidden fee for drop off. The dolly was unattached when we got the truck, didn't even move it. Hidden fee. So disappointed by this company.
Joyce D.Excellent service à la clientèle
mhd nasser A.Everything was fine
Farzad M..
john K.Hire more staff
Scott S.People were very nice, I was unsure of where to leave the truck. there were arrows and signs but a person outside to say 'yes there is good' would be extra reassuring.
Abigail O.U haul made my moving easy and convenient. Variety of trucks for all moving types
Harjeet S.Nicole was amazing to work with. She found us a truck when none was available and made sure we were able to get our materials delivered to our job site on time. She's one of the best we've dealt with.
Jonathan R.Great service
Andre T.Store was a bit small and cramped. Might just be an old location.
David K.Good people 👍
MUSA I.Attendant today was polite, cordial and took extra time to explain options for use of the equipment.(female attendant, I didn't get her name) The previous occasion I rented the same equipment, the male attendant rushed through procedures and was not very helpful. He was polite and courteous but didn't seem to be into his job.(maybe an off day)
Mike L.Nice and pleasant staff nice force change
BLAIR C.it took me 45 minutes to get the equipment, please add more staff
arminder S.Drove to the exact same place as last time yet you charged me for 150 more kms then last time. You need to refund me
George G.Again keep up the good work.
Richard F.Young Lady who helped us was very knowledgeable and put us in the right vehicle for our needs. She was very efficient in getting us out ont our way as well as when we returned.
Ty M.i didn't notice the floor of the utility trailer I picked up was covered with gravel which should have been swept out before I picked it up. I wasn't able to sweep it out so I had to put dressed lumber on top of it and drive it from Hamilton to Windsor, marring the surfaces of the bottom boards. Otherwise, the rental process went fairly well.
Richard K.Super busy with only 1 staff. She was excellent and stayed calm but its not fair to her or the customers. Still haven't received a receipt and I was charged extra even though I drove 2 less miles than I said I was going to
Deanna H.Don't rent vehicles that have 50 miles to empty worth of gas in the tank. It is pretty annoying to have to put gas in before I start driving.
Francesco G.THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!
Barbara R. | Premières impressionsNicole was very professional and personable.
Richard L.The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.
Wesley M. | Expérience généraleCounter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.
Brian T. | Premières impressionsThey ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit
MAUREENJOSEPHINE C. | Expérience généraleThe Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JOHN CURRAN JR
JOHN C. | Expérience généraleExcellent customer
AMINE E. | Expérience généraleThe U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.
JOHN C. | Premières impressionsWhen I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs
barb m. | Premières impressionsThe guy at uhaul was amazing and not to bad looking
Catherine H. | Premières impressionsSpecial the new manager she's so use full help full and perfect person in this job.
SHAHRAM S. | Expérience généraleFriendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need
SHAUN G. | Expérience généraleTy for all your help when i needed it Moss
SHAUN G. | Premières impressionsNeeds 24h climate control
Runy S. | Expérience généraleI rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.
Ron M. | Premières impressionsI waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce
JOANNE B. | Premières impressionsI had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.
Victoria M. | Expérience généraleThe employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.
KARA ANDREA C. | Expérience généraleEasy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼
Lamar P. | Premières impressionsAll service provided was excellent
max g. | Expérience généraleI rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable
leigh ann r. | Expérience généraleBest people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)
Ali A. | Premières impressionsThere was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON
anita h. | Expérience généraleOnly disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.
Dan P. | Expérience généraleThe staff was friendly, helpful, and accommodating, the price was fair as well.
john b. | Expérience généraleGreat service.
Amaka A. | Expérience généraleExcellent staff! Very helpful
Temitope A. | Expérience généraleAll went well thanks .
THOMAS L. | RéservationEveryone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert
bernice r. | Expérience généraleStaff were very helpful and supportive. The facilities were clean and accessible.
Paul B. | Expérience généraleEveryone was very accommodating. Thanks a lot. Bernice Rambert
bernice r. | RéservationI haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you
Tanya M. | Réservationall good
Elizabeth H. | Expérience généraleGreat experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.
Claude S. | Expérience généraleWe thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.
Chris M. | Expérience générale