Customer Reviews for U-Haul Moving & Storage of Winona

Évaluation :

5

The staff was very helpful and real, thoughtful and above and beyond I would recommend this to anybody

Évaluation :

5

I was confused where to go and how to access my unit but the employee inside was very helpful and showed me how the card machines worked.

Évaluation :

3

Aiden is a terrible employee

Évaluation :

3

Unit that was rented to me does not yet exist. The support staff was helpful and got me moved into an available unit.

Évaluation :

5

Very friendly people. Honest and straightforward.

Évaluation :

5

Great help, will rent from here again.

Évaluation :

2

When I went in to drop off, no one was around in the store! 2 other customers came in and we were all looking around for the Uhaul person. He finally came in after 15-20 minutes.

Évaluation :

5

The staff service was excellent!! Exceeded expectations!

Évaluation :

4

My first card did not work. That got fix. Locking it was hard did not know u had to lift it up some but so far every thing is great

Évaluation :

5

The staff are helpful and incredibly friendly. Both employees were really great. Give them both a raise and bigger office!

Évaluation :

1

I told the managment i was done with their storage gave them my keys and yet they still charged me causing me to not be able to pay other bills and overdrafting my account and have still yet to refund the payment that they took out of my account. They would lock the doors to the garage at 6 pm when they didnt close them untill 7 pm i got locked in the garage one night untill 645 with my stuff had to call the office 3 times before they unlocked the door.

Évaluation :

5

Service was helpful and friendly and the trailer worked great!

Évaluation :

5

The 20' truck we rented had a bad exhaust and was so noisy we could hardly stand the 50-minute drive each way to get where we needed to go. I found it unbelievable they would rent such a vehicle out at full price or not offer a different truck when the guy who brought it to the front for us knew it was extremely loud. Otherwise, we were satisfied with the rental process.

Évaluation :

1

Horrible customer service. I made 2 attempts prior to pick up that they would have the correct trailer I needed. Went to pick up and they had the wrong trailer. It took 25 minutes for the guy to figure out how to run the computer at checkout. First time I went there the guy was sleeping at the desk. I won't rent from uhaul again period!!!!!

Évaluation :

5

Zero complaints plenty of big hallways and dollys for ease of transport including stuff to make mattresses easy to move

Évaluation :

3

The trailer I was supposed to get didn't have working tail lights. It was a bit of a challenge, but the young man who was working did his ultimate best to make it a good experience for me. Kudos to him.

Évaluation :

5

Great staff

Évaluation :

3

Be accurate on your gas gauge when renting. I went 124 miles and put $50 worth of gas in before returning. That's 16 gallons. Was charged $19 extra dollars because the gas gauge was lower than expected on return. There was more gas in the truck when I returned than when I picked it up.

Évaluation :

1

I recently rented a trailer and once I got it home I realized it would not work for what I needed. Brought it back and was still charged full price with out ever loading it and using it.

Évaluation :

5

The guys there were great!

Évaluation :

5

Nothing. I love that I can cancel and change my rental without charges. Great location too.

Évaluation :

3

The gentleman that received the trailer took a personal call while trying to unhook the trailer. Used explicit language in front of my three year old. That is now repeating the words.

Évaluation :

3

The unit was clean and the vehicle okay. The transmission really struggled between 2nd and third.

Évaluation :

1

Customer service needs to be better. General manager, Amber, and associate Austin, both need training on how to manage customers in stressful situations.

Évaluation :

2

Truck was froze shut and when I asked them to get it ready they acted like I was being a burden on their time. Truck also had a bi scratch in the wind shield in front of the driver and it was in need of a serious wheel alignment. Steering wheel was at a 10-15 deg. Tilt to go straight. Thought I was signing for the card payment and actually it was the rental agreement that they never presented to me to read. I had to add gas right away and put in more than I used. Rental agreement states that they don't reimburse for overfill. So U-haul is getting free gas from customers.

Évaluation :

4

The drop off Winona, MN location was very helpful, friendly and professional. They knew what they were doing in a timely manner.

Évaluation :

3

The trailer was old. The wood paneling on the inside barely fit the bungee cords. I did not have guy line.

Évaluation :

5

Have you ever thought about adding self dumping trailers?

Évaluation :

5

Very friendly staff

Évaluation :

5

Great service with friendly staff

Évaluation :

5

Nothing. Everything was perfect.

Évaluation :

5

Very polite and helpful.

Évaluation :

4

very good experience

Évaluation :

5

Nice to have competent staff ready to assist when I arrived for pickup.

Évaluation :

5

First time renters and the process to rent a truck was fairly simple well explained to us . I say fairly simple because it involved the use of our cellphone to complete the rental process and the phone was not cooperating at first. Overall it was a good experience and will use uhaul again in the future.

Évaluation :

1

Completely unacceptable for me to walk in for pickup and be told "we've been sold out for weeks, since you were the last one to order you were bumped to Rochester" over an hour away. This isn't how you run a business, at least not a well reviewed one. Twice I was "bumped" to a location over an hour away. If you don't have the order don't give me a made up order number.

Évaluation :

5

Staff were helpful and friendly :)

Évaluation :

5

I left feeling like I needed to take pictures to prove I dropped off the trailer, coming up from Indiana. It was weird. A guy came out and unhooked us and said you are good to go, no signature or anything. If that's what you are expecting, it went great.

Évaluation :

5

Cargo van, front passenger tire under inflated running 40-44 psi, spec 60, during trip. I hit a deer and needed report accident, get tow etc. Just to mention, Minnesota Dec 2nd with storm coming in at sunset, not ideal time to be out on The River Sand Prairie . The HELP rep got me taken care of: however I did not appreciate what I considered 'poor time use'. For example, when your customer is in the elements with no heat and a discharging cell phone ... do we really need discuss removing my cargo promptly and subject me to a lengthy explanation concerning 'IF' U-Haul will ever rent to me again??!!&&@@ Shortly after hitting a deer at road speed and getting banged with the air bag and trying to stop, looking through the air bag 'smoke' with the van hood smashed against the windshield ... I thought that line of accusation inquisition inappropriate ... AND THEN AFTER all the extraneous chatter, -admit when questioned- a wrecker had not yet been called!!! But hey, only me ~ a U-Haul customer since 1973, what do I know?? Todd Matthew Johnson- Rochester, MN

Évaluation :

5

Title emails appropriately. Didn't know i was to do checking in online

Évaluation :

5

Young man went out of his way to explain the check in process and he was also very appealing to me as thanked me for my prior service. In and out went quickly.

Évaluation :

2

My experience was pretty good overall other than one thing. The person who helped me get the trailer hooked up did not secure the trailer to the ball and I had to end up doing it myself after leaving the lot. While I was lucky nothing major happened, the trailer could have come off while driving down the highway and caused major damage to both my car and the trailer. The people who helped me return the trailer were very helpful though which was nice.

Évaluation :

2

My only problem was having to get a driver to go with and driving 35miles away. Otherwise it was awesome. So, yes I would recommend this location to anyone that's closer to this place. They were very kind and helpful. Merci

Évaluation :

5

The facility was very very clean. Impressive.

Évaluation :

5

Amber and her team were awesome to work with! I will definitely recommend to all!!

Évaluation :

3

The general manager did not bring the truck up and check it before we took possession. There was a bag in the back the "supposedly" held 6 blankets that were free with the rental to use. The bag had only 3. So I had BETTER not be charged. Plus I would've rather had a truck without that as it took up space and I rented 2 bags of blankets. Also at the checking back in...the young kid who assisted me tried to literally fine me of every scuff and scratch. I did do pictures when I did my initial walk around and verification. Literally every scuff. And he was also going to dock me for the rust on the truck!!!! It has 111 000 plus miles. He literally said I didn't clean the inside of the back of the truck because there was 1 leaf. Really? I swept out debris that was in there before we took off. The inside was not maintained. This U-Haul doesn't really clean or maintain their fleet. I was quite disappointed because I have always used U-Haul and never had a truck or service quite this bad. I also did not get a free month of storage voucher as "advertised". And U-Haul really should fill their tanks up a little higher then a freaking quarter of a tank. To me that shows when someone returns the U-Haul and they do not fill it with gas...U-Haul charges them WITHOUT actually filling the tank and then the next sucker gets it with a damn near empty tank and THEY have to fill it for safety AND also fill it before returning!!! That is very shady and pretty sad. I think I will go a different route the next time I need to use moving services. They should be happy we returned it with a half a tank so they got the better end of the deal and we got crap since I returned blankets UNUSED and didn't get a refund..

Évaluation :

4

From the onset, it was a very nice experience. Making it so simple to ship from one state to another and all at the Winona location were so eager to help and very friendly throughout.

Évaluation :

4

Acutally it was a tow company that switched out the dollies from this U-haul location.

Évaluation :

5

Love the push carts that are available for use.

Évaluation :

5

Amber is a clear communicator, friendly and very kind! We look forward to using yalls services in the future!

Évaluation :

1

I specifically told the agent that I was renting the truck to haul our boat from Ridgeway mn to Arcadia wis. I was quoted 19,99 and 79 cents a mile After I loaded up the back of the truck I went to back up to the boat trailer and realized that I only had the receiver!! I then called uhaul and explained to the agent that the ONLY reason I had rented the uhaul was to tow my boat!! He said I was not able to tow a trailer with the truck they had gave me !!!Please tell me how I could do that if I couldn't use the trailer hitch?? He then told me I could bring the truck back and they would give me a van, mind you the truck was loaded!!! I wouldve been charged for the miles I put on the truck plus the rental!!! This is unacceptable I went and unloaded the truck and brought it back. Unfortunately you were closed!! Could someone please contact me so we can straighten this situation out. Thank you Sheila Johnson 507-459-5190

Évaluation :

3

The worst experience renting a truck. I did the 24/7 share thing and was to pick up truck at 7pm on friday. I get there and went through the process found truck and paid, then popped up error on your next page, so had to call. Come to find out your employees didn't stage the truck. Didn't leave keys in lock box, so I had to drive 40 miles back home (80 miles round trip) without the dam truck after u took my money for it. Then to drive back another 40 miles at 7 am to get the keys for truck. So wasted money I don't have for gas, and over 3 hours of my time which is very valuable.. so I am not happy at all and will never use your service again nor recommend your services.

Évaluation :

5

The staff was very helpful and the facility was very clean! If I would need to use storage again I would come back to this location. It was nice to be able to pull into a secure garage with carts to load and unload. Thank you - Sally

Évaluation :

5

-not a thing

Évaluation :

2

We reserved and held our CC # for a 26 ft. truck. My husband drove the truck less than 5 miles and it stopped working. The staff was understanding but the process of having to go through getting the vehicle towed and re-renting another truck ( which was smaller than we needed) was a pain! We were forced to work with UHaul corporate and it was a mess, and caused a huge delay in trying to move to our new home.

Évaluation :

5

Awesome. Elizabeth was great at the Winona MN pick up and drop off in Milwaukee was easy as pue! Super friendly staff both places. Thanks for making moving easy.

Évaluation :

5

A lot of play around the 2" ball hitch, couldn't tighten your trailer tight enough, felt unsafe and a lot of noise, shaking of my vehicle over bumps.

Évaluation :

4

If wheeling items in and out from the car bay everything was fine, however the ground was incredibly bumpy going through the main unloading doors if parked outside the building. Chunks of concrete/tile are missing near the doors and it causes the carts to jerk quite a bit, I had things fall off more than once. Would be great if the units were accessible 24/7 but I understand why staffing concerns make this unrealistic. Other than the flooring near the door this is a great location. The staff are friendly and helpful. The facility is well lit, secure, and clean.

Évaluation :

1

Took, my cash , then charged our credit card then, we returned the truck on time they didn't get it on the system charged use again today , when we used the truck, yestarday,, there is no recorded of my cash, being paid , they weren't going to return any deposits,told me I stole from them at night because we picked up at night, so we were told we were stealing and she was gonna call the cops on me so they could get me any time she wants to call them, she told me she wasn't gonna deal with me because she was up with the cops all night there, it went on from there this was a manager, not the employee the manger also made me come on and get a refund for trailer rental and recharged me 100.00,instead of the original 7?, so with all my cash charges paid on the truck, they took my cash, payment, with no record of a cash pay and cash deposit, they took my cash and charged my husbands card at the same time then, it's morning after truck was there at 2:30 am, not even a full 24 hours, that truck has been sitting at uhaul, and they charged us without us even taking it off the premises today after it was returned before our 24 hours was up, so there has been theee charges for I time use for 45 miles,,

Évaluation :

1

You cheated me from my days hours and one worker put my parking break on as I was driving it was burning people flag me down accidentally left my key in 175 rubber burning my tires .

Évaluation :

2

The customer service needs work, the general manager is a bitch and the the girl the help me was rude and charge me things that I did not need, when I talk to the corporate office they were the most helpful, but I would never waste my time or money going to the store in Winona ever again.

Évaluation :

1

They have made me that if I ever need a rental truck again I will look someplace else. Charging me a full day fee for 2 hours late. Also recommend a moving company that wants only cash and does not invoices.

Évaluation :

5

Winona was super both for pick up and drop off. Nice location and super employees!

Évaluation :

5

The people that were working on Sunday morning 8/14/22 were absolutely wonderful! They were super friendly, so helpful and the facility is beautiful! Way better than I thought storage could be. I can rest easily knowing that my stuff is safe at U-haul.

Évaluation :

3

Staff was not friendly. Online check in was difficult so had to work with staff.

Évaluation :

3

There was a box of poison in my unit. When I went to the people at the counter, one young man was eager to help and walked with me to my unit. One young woman said that she was happy he was going to help because she didn't want to get up.

Évaluation :

5

Great place

Évaluation :

5

Special thanks to Amber for her extraordinary customer service. She is definitely the kind of manager/employee I would love to have as a first contact representing my company! Moving can be so stressful and especially when moving 1000 miles to a new home, new job, new schools etc. Usually by the time you make it to the end of the trip and have to unload, the anxiety and fatigue, stress and all the problems along the way have peaked. Amber took the time and energy to get us set up with only a couple of days notice. What a relief. She returned our calls promptly and followed up on everything until the day we were able to move to our new home! Thanks Amber for providing a much needed bright spot in such a tough experience. Did I say I'm never moving across country again?????? 3 dogs, a cat and 2 teenagers. Thank you for a great Winona welcome

Évaluation :

5

The personnel who set up the rental unit for me were exceptional! Super friendly and helpful. Thanks! Anne Dowd

Évaluation :

5

Initially, my move in experience was frustrating due to dim lights after store hours and trouble with the security system. After discussion with the manager, I understand this facility is working to improve the lighting after store hours. I found the manager kind, helpful, and professional. My unit was ready to go when I arrived. The facility was very clean and plenty of flatbed carts were available. I recommend this newer facility which I expect will only continue to improve.

Évaluation :

5

Only problem was ants.

Évaluation :

5

The facility was extremely nice and well kept. The staff was very personable and professional. I would highly recommend this facility to my friends and family.

Évaluation :

4

More hours would be ideal

Évaluation :

5

Customer service was excellent. Danielle did an excellent job from start to finish. I could tell she knows her job well and customer satisfaction is very important to her. If the need ever arises again, I will definitely pick Uhaul for that move. Great job!

Évaluation :

5

The staff has been excellent every time I’ve been there.

Évaluation :

5

The staff were amazing!! Helped us and went above and beyond. We will recommend this place to everyone!! Thank you, Jeri & Justin Bailey

Évaluation :

5

Looking forward to work on building getting done so I can actually use the garage doors!

Évaluation :

4

Amber was always cheery and helpful.

Évaluation :

4

Nice facility, friendly people, still building, so some construction in areas, but looks like it will be amazing when finished.