Le client n'a pas laissé de commentaire.Dan C.
Customer Reviews for U-Haul Moving & Storage of Winona
Pour nous contacter
Winona, MN 55987
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The person I spoke with to reserve my rental was great. Knowledgeable and helpful. However, the person who checked us in was part sloth! Verrrrrrrry Sllllllllloooooowww. Exacerbated by a computer that was not responding. He was apologetic and pleasant enough, but what should have taken 15 minutes, took an hour and 15 minutes. Really frustrating. But got our move done .... despite the delay.Michael K.
Le client n'a pas laissé de commentaire.Amber S.
Le client n'a pas laissé de commentaire.Greg G.
The customer service was outstanding! However, since the location is relatively new (in an old Shopko building), the signage was not very good. I'm assuming this will be taken care of as the remodeling takes place, but for now it was a little confusing where to go and if I hadn't been told by someone where the office was it would have been kind of hard to find. Otherwise my experience was excellent and I wouldn't hesitate to use Uhaul again! ScottJAMES B.
Le client n'a pas laissé de commentaire.Michael D.
The online check-in was good. The computer on site seemed to slow the customer service person down. Then, the credit card machine wasn't working correctly, and we moved to the terminal steps away. The store was open a few minutes early, so we were still out the door and on the way, in good time. The truck ran just fine, and family movers did well with it.Adam H.
We scheduled our U-Haul at noon and didn't get one until 3pm. The one we did get wasn't even from the location we originally scheduled at either. I had to call and reschedule for a different location which got scheduled for 1:45pm, and again, we still didn't get anything until 3Kiana G.
Le client n'a pas laissé de commentaire.Byron B.
Tried to do the easy check out with the APP and the photo's would not load. Dropped off the keys in lock box and asked them to call me with a note. Include my contract number, mileage and fuel tank level on the note with cell number, No call from the location - called their number several times between 8 AM and Noon and no one would answer on a Monday.DAVID D.
Le client n'a pas laissé de commentaire.Clark L.
Le client n'a pas laissé de commentaire.Andy B.
Le client n'a pas laissé de commentaire.Kevin N.
Your service center is very fine. The enclosed trailer that I rented leaked water. But your center noticed the problem after I returned it.Timothy C.
Le client n'a pas laissé de commentaire.MATTHIS P.
Le client n'a pas laissé de commentaire.JOSEPH C.
Le client n'a pas laissé de commentaire.Jordan K.
No body to talk to when dropping off trailer. We tried calling several different days and several different times. We were forced to just "abandon" the trailer in the lot and hoped someone would check it in. There was no security or indication that the trailer we rented would be secure at the drop off location.Warren W.
Le client n'a pas laissé de commentaire.TRAVIS S.
Horrible experience. My location was moved due to the high volume of rentals even though I made my reservation months ahead. Then UHaul recommended I do the mobile check in option. While trying to do this the site crashed for maintenance and I could not retrieve my UHaul. I tried to go into the UHaul store to get assistance in person, but there was no worker present. I ended up being on hold for 40 minutes with customer support.Ryan N.
The manager is new and needs more support and training. But she helped us out and was doing her best. Please give her what she needs to succeed at the job and grow your Winona location.Matthew G.
Make sense of what to do. And don't rip people off.SAVANNA K.
Le client n'a pas laissé de commentaire.CHRISTIAAN O.
Le client n'a pas laissé de commentaire.STEVEN N.
We got a 6x12 pull behind trailer the trailer was well maintained but it had a light out in backAshley G.
Le client n'a pas laissé de commentaire.EZEKIEL S.
Le client n'a pas laissé de commentaire.RANDY K.
None you guys been great.CHEE Y.
Le client n'a pas laissé de commentaire.STEVEN G.
Le client n'a pas laissé de commentaire.Scot B.
The app like said above^Sawyer H.
No gas in the uhaul at pick upKAYLA Y.
Le client n'a pas laissé de commentaire.JAMES F.
Le client n'a pas laissé de commentaire.Michael L.
Nothing. This was my best Uhaul experience yetCraig S.
Broken drivers door.Madyson S.
We had scheduled to pick up our U-Haul 24 hours before pick up time of 6:30pm; however, the day of pick up we had to call because the size of the truck was not available at the location we selected, so the representative changed the pick up location to a different location where the truck we wanted would be available. We went to the new location and the app was not working We called and was on hold for 20 minutes..... Then when we finally spoke to someone they said that the app was not working because we were late to picking it up. We were on time, but because of being on hold for 20 minutes we were late. Then they transferred us to another representative that said that the truck we ordered was not available so we would have to come back the next day to pick one up(which was not going to work for us) OR we would have to drive 50 miles to the next Uhaul location. She said that it wasn't available because we scheduled it when the store wasn't open, but we scheduled it 24 hours before picking it up so they had all day to sort it out. Eventually the representative said they had a smaller truck available that we could get in which we ultimately took. The truck worked out for us. I'm not one to write a long and extensive complaint, but this was a stressful and frustrating experience when moving already causes enough stress. Definitely will not be doing the online 24/7 pick up whenever we need to use a U-Haul again. Will only be going in to talk to someone from here on out!Joel H.
Easy peasey! Equipment was is great shape, move went without a hitch!JAMES H.
Makayla was friendly and helpful. It was a very pleasant experience.Oliver S.
Le client n'a pas laissé de commentaire.Jeremy D.
New location yet to be completed and new employee, Michaela C. who is friendly, helpful, honest, and overall great. All the best to your new facility in the former Shopko building in wonderful historic Winona, Minnesota on the mighty Mississippi River.Edward S.
A bit more training for the associates. Michelle was very friendly and helpful, but did struggle a bit while working on the computer. But it could have been the software being used, so don't reprimand her, She was wonderful besides!Tylor F.
Le client n'a pas laissé de commentaire.Steven J.
Le client n'a pas laissé de commentaire.Joseph C.
Michaela was so pleasant and helpful. Measured inside trailer for us. Helped hook up the trailer to my vehicle. Checked signal lights were functioning. She made sure we were satisfied with everything.Kay J.
Le client n'a pas laissé de commentaire.Lucas W.
Nothing execpt hire more employees like Michaela. She is wonderful, efficient and was a pleasure to work with.Sheila S.
Representative was 15-20 minutes late for my pick up time. Equipment was in good shape and worked as expected.Mathew L.
Service was great. The worker came outside and checked the tr6in. Talk with us and thank us for the return.Cynthia A.
Le client n'a pas laissé de commentaire.ALLISON W.
Le client n'a pas laissé de commentaire.DALE H.
Outstanding customer service! Thank youShawn C.
The young lady was very skilled and had the info I needed...DAVID B.
Mikayla was great! Very friendly and accommodating!Shawn D.
Le client n'a pas laissé de commentaire.Robert P.
no one was there at 9am on Sunday when we picked up. I am very very unhappy with U-Haul in general as I made by reservation over a month in advance. They ended up getting us lost in the system so I had to set on hold for over an hour the night before until a manager found me a uhaul within our location....we had to go to winona from Lacrosse to get our uhaul, then we show up and no one is there to check us in. Then when we go to return our uhaul, the place they had originally sent us to had a grumpy old man tell us his lot was full and that I should go somewhere else...Charlotte W.
I did not receive the dolly and blankets I paid for. I will be calling uhaul to ensure I'm not charged for not returning these items and asking for a refund for all moving materials.Katie E.
Le client n'a pas laissé de commentaire.Andrew A.
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