Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The directions weren't super clear and there was equipment parked all over which made it difficult to maneuver to where I need to park the trailer, but, overall, it was an easy process.
Benjamin B.
Évaluation :
5
Great service! The renters were very professional!
ONYEBUCHI A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAUDIA M.
Évaluation :
5
Location and employees were fine. Your internet check-in/out takes longer than the one on one check in. I'm done with that nonsense.
Steven H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amos P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DON J.
Évaluation :
5
Quick and easy drop off. Polite young lady behind the counter
Pete B.
Évaluation :
5
Anthony & his staff are always friendly & efficient.
KIMBERLY R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANIEL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILIP P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY C.
Évaluation :
5
Excellent experience. Very helpful staff!
JOHN R.
Évaluation :
3
We originally had reservation at Eds affordable auto shop at 7am on Sunday and scheduled for 24/7 pick up. We called to make sure the key would be there too. Ipwe went there on time and we couldn't get the truck. Our mover was scheduled at 830 and it made our Sunday VERY DIFFICULT. we are pretty upset about The original reservation. Nothing to do with wood field location but it was horrible day bc of Ed's affordable auto shop.
TRAVIS S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Edward S.
Évaluation :
5
Everything went great. Anthony at this location gave excellent service and was super helpful!
DOUGLAS D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathan S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James G.
Évaluation :
5
I think you do great customer service and I thank for a great experience.
KATHLENE F.
Évaluation :
5
Truck needs 2 front tires and wiper blades
Matt P.
Évaluation :
5
Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.
Jeff T.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC M.
Évaluation :
5
Another easy transaction thank you.
Almir M.
Évaluation :
3
Why do charged me for fuel, if I made the same level of fuel it was when I got it???
ALEXANDR S.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Rachel R.
Évaluation :
5
If the customer is going to return after hours make sure they know that if the app will be used, you must be at the location to make it work.
DON J.
Évaluation :
5
Great Service
RAGUNATH G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector R.
Évaluation :
5
My initial reservation was for a trailer 3 miles away, then national called me to inform that, sorry, the trailer is now 25 miles away. Beyond that, both p/u and drop off were in nice facilities, staffed with really helpful employees.
Michael M.
Évaluation :
3
Pickup location failed to put the furniture pads in the truck, and then asked me to return to dealership (30 miles from residence) to pick them up vs. arranging for me to get them from a local dealer. I had to get them on my own from local UHaull dealer.
WILLIAM H.
Évaluation :
5
Get more help or fix the phone system or computers, every time I call I was on hold minimal 15 minutes.
PAUL J.
Évaluation :
3
I had questions and came back to the location. No workers were present.
ANDREA S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bulent S.
Évaluation :
3
When dropped off the persons wanted to argue the fuel level even after I showed him the revised contract in the email I got. Then he said “I'll accept it where it's at.†Like he was doing me a favor. Other than that they where nice. And again I had to take it up with uhaul about my complaint. Just unprofessional of you ask me. Vary satisfied with U-Haul in the whole experience, especially with call weights being over 30 minutes every time I had to call.
PHILIP S.
Évaluation :
3
I was forced to purchase a lock for my uhaul rental because, while ALL of the other trucks in the lot had pre-attached locks and chains (which has always been my experience with uhauls in the past) I was told that since my uhaul was a one-way truck it did not come with a lock. If anything those uhauls SHOULD have locks as they're typically rented for multiple days and require overnight storage. There was no effort to provide good customer services. I was told that I'd have to buy my own lock. Disappointed.
Martin W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SELWA N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUBEN R.
Évaluation :
2
The guy that called in the AM was rude. Although he wasn't at fault for the issues I was having, he wasn't polite or helpful. Gave me wrong info about who to call to setup a different site.
MARIA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDALL B.
Évaluation :
5
The guy Anthony was very good. I tried renting the auto transport from Hoffman Estates they were useless. Only one thing the safety chains for the auto were filled with grease. As a result it was really messy hooking them up.
PATRICK B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
KYLE P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
YIWEI Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jefra M.
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Premières impressions
Évaluation :
5
Quick and easy drop off. This location is always top notch.
Patrick W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KULDEEP G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRANDEN F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MASHAN D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL M.
Évaluation :
5
Make sure that when we inform the companie that we hear sound that the really get the vehical checke . The truck I used was barking when the wheels turned.
NEREIDA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
YOUNG H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THAER A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWN K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNA J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANVESHREDDY M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROL H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Talat N.
|
Premières impressions
Évaluation :
1
The truck given was not safe to use due to broken equipment. I will file a formal complaint about this and/or post video evidence of one major safety problem and another problem that may have damaged my property. Also, when I called the originating location for help, they lazily told me to call someone else
Charles M.
Évaluation :
5
Quick and great service! No issues!
Lindsay L.
Évaluation :
5
Anthony and his team was very nice and helpful
LOI D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL M.
Évaluation :
5
Well organized location. Great experience once again.
PANAGIOTIS K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bogdan J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorne N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorne N.
Évaluation :
3
Had bad experience with extending it by a day where myuhaul.com stated was not responding due to which I could not extend online and the customer service representative wanted the time it would be returned when I know exactly and it would be renewed for a day.
bharat D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL X.
Évaluation :
3
I was charged 82. 00 dollars . Over the amount i was quoted. They told me it was a 25 dollar cleaning fee . When there was nothing to clean . No i will never use you guys again.
FRANK A.
Évaluation :
5
Really good customer service !!
ARTURO D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEANNA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON W.
Évaluation :
5
My trailer was clean but it needs maintenance. The wooden hold-down strips inside the trailer have come loose in a couple of areas. Previous repairs on hold-down strips on other areas were reattached using glue. The glue covers some of the slots making them unusable. My overall rental experience was very positive. The amount of room on property and in the showroom make getting in and out a breeze.
john H.
Évaluation :
5
Less than a minute to dropoff
Ben S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ARTURO O.
Évaluation :
5
Perhaps have the truck cleaned off from ice and snow. The gentlemen that assisted us were great, as the weather was horrid.
ERIN S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KATHERINE C.
Évaluation :
5
The gentleman who checked me in and assisted in checking me out was excellent, but I did not not his name.
BERNARD K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Takeshia F.
Évaluation :
5
The u-box wooden door is very hard to open and close due to protector damage and most likely water curved the door.
ivan P.
Évaluation :
5
I was downsized by reservations/dispatch to a 4x8 trailer after reserving a 5x10 and agreeing to pay a 25 $guarantee feeing. I ask at the time of the phone call telling me the change in the reservation if a larger size was available since I was moving a queen size bed. I was told, “no†and a queen size bed should fit. When I arrived at this location and seeing the smaller trailer, it was very apparent the 4 x 8 trailer was too small, at best it might fit a queen size bed, but that would be it.. The crew at this location check their inventory and found a 6 x 12 trailer available in their inventory. While doing a proper safety check, the left turn signal did not work. They did a diagnosis on the four prong plug on my car, and it was faulty. They notices I had the large plug as well and resolved the problem with an adapter. Despite how frustrated I was, they were very professional, managed my expectation, and did a fantastic job working the problem to find a solution. As a CFO of a manufacturing company, I would be proud to have employees like this crew as part of my staff.
Jerome B.
Évaluation :
3
It was a really bad winter storm and the personnel helped get me out of the snow 🙂 the extra things sometimes make a perfect day 🙂
KESHA S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
RALPH C.
Évaluation :
2
Instructions for drop off was poor. The staff ws not friendly. The trailer door was not esaily moved. Took over an hour and assistance from UHaul national customer service number to return trailer. The last time I was there found service better than for this visit.
AJAY C.
Évaluation :
5
Anthony set up the reservation and he is terrific to work with. Always polite, professional, and proficient. Great representative of the company. I've sent other people to this location, and all have had very positive interactions with him.
RANDALL B.
Évaluation :
5
The staff was very friendly and efficient. There isn't anything needs to be changed at this time.
Maria U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WIESLAW C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOE S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELIZABETH K.
Évaluation :
1
Anthony the manager is very rude don't know how to make customers happy, woodfield location U-Haul
TAIJI Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cameron M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael I.
Évaluation :
4
Le client n'a pas laissé de commentaire.
EIJI S.
Évaluation :
5
I have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.
Tony G.
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Expérience générale
Évaluation :
5
I've used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He's an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident
Kimberly R.
|
Premières impressions
Évaluation :
5
Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It's super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!
Erik H.
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Expérience générale
Évaluation :
1
The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again
MARIO C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shashank M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gladys e.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
michele p.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha H.
|
Expérience générale
Évaluation :
5
Everything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat
Ralph P.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vladislav S.
|
Expérience générale
Évaluation :
5
All questions answered. Very easy process.
michele p.
|
Premières impressions
Évaluation :
3
Inconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back
Janeris S.
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Expérience générale
Évaluation :
5
Electronic pick up needs to be worked on it is not user-friendly
Ryle M.
|
Premières impressions
Évaluation :
5
The only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100 % perfect.
Peter F.
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Expérience générale
Évaluation :
5
Very satisfied with storage facility and the staff.
patricia c.
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Expérience générale
Évaluation :
4
I must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end
suzette c.
|
Expérience générale
Évaluation :
5
Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.
Thomas G.
|
Premières impressions
Évaluation :
5
Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!
michael f.
|
Premières impressions
Évaluation :
5
I recommend you to my friends.
tom s.
|
Expérience générale
Évaluation :
5
I am happy with services
Hazarattaiah K.
|
Expérience générale
Évaluation :
4
I was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.
Gabriel G.
|
Réservation
Évaluation :
5
This facility was clean, secure, and with easy access. A well-managed operation!
Deon f.
|
Expérience générale
Évaluation :
1
Terrible. Took over 30 minutes to get the paperwork done. Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.
Faith G.
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Réservation
Évaluation :
4
Accommodations for unloading our trailer were great.
JOHN G.
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Réservation
Évaluation :
5
The best facility, the best manager of a U-Haul I've ever met. The staff was helpful, smart, and the most important HONEST. They take care of you, this is the place.
Kevin G.
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Expérience générale
Non reviews have been submitted for this location.