Customer Reviews for U-Haul Moving & Storage of Woodmere

General manager wasn't professional

Great service well pleased

The staff was very nice and friendly, and the store was the store was clean. I made a reservation over the phone earlier that morning and I told them I would arrive within an hour. I made it there within 45 mins and it was ready to go. My corporate co uses Uhaul quite frequently for rentals each month. I would recommend this location for a good quality customer service. Happy Customer

Make sure the rental trucks don't smell musty before renting them out

Check truck a little better. Bed needed sweeping before I started loading. Also tossed left over trash in cab.

Have the associate to ask the customer if they want the insurance or not before just adding it. I will be going back for my insurance refund because O didn't need uhaul's insurance, I have my own insurance that i have.

Mr. Brad and staff was very friendly and helpful.

Krystal was excellent

Online check in was a waste of time. Does not speed up the time at all.

The staff was very nice and quick to adjust my rental accordingly. When I ran out of time. They extended to give me enough time to finish my move. Thank you! U Haul ??

Krystal was rude. She needs a little more vacation time so she can adjust her attitude for your customer service rating not to plummet. She acts as if she does not enjoy her job, and there are plenty of grateful ppl to replace her with. Her appearance should also be better groomed.

There is dirty and oily inside.

Good customer service! Very helpful

Service was excellent and nothing needs to change!

Nothing. Excellent service

Staff was professional and friendly

employees need to learn how to be patient and not a arrogant with a wide-array of different type of people!

na

Honestly, I can't think of anything. It was very quick check in and check out. The folks at this location are very helpful.

I had the worst experience ever!! When I arrived the guy at the desk didn’t even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I’m just really appalled and upset!!!

Truck pickup speed could be more rapid.

No complaints! Quick & efficient.

I went right across the street to gas station and back .All in 3hrs they charged me a fuel charge and said I went nine miles but I only did 7 anyway to get back to the point how can I get a fuel charge if I put 10.00 in thrice and only did 9 miles.plus had to wait 50 mins to get truck from the start . very bad experience

The staff at the Montgomery U-Haul on the Bld made the reservation and pick up very easy. They were very friendly and professional. You have a excellent staff at that location. Kuddos to them!!!!

Service was so slow. We were at the location for 45 minutes to pick the truck up even though we had reserved/paid via phone beforehand. No one wants to waste extra time on moving day! Also, we had reserved a furniture dolly and an appliance dolly with our reservation, but apparently it is U-Haul policy that the store doesn't keep enough equipment on-hand to accommodate all reservations? The store employees were really nice though (the male employee seemed new, so I think that was a lot of the reason for the delay).

The lady that assisted me was phenomenal. Great service!

Everything was good

I Have not gotten a Receipt yet and the air conditioner In the truck kept cutting off.

Everything was smooth sailing! Great experience with this location!

This is very friendly staff and really good location !

You're good

U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.

the guy that hooked up the trailer did not tighten down the trailer which, I had to pull over to the side of the road to secure the trailer to the hitch

The manager Brad is extremely rude and demeaning. It is obvious that the staff do not enjoy working with him. They recommend that you speak with Kandis rather than Brad. He does not resolve issues. I still have an ongoing issue in which he promised to resolve and it has not happened yet.

I think it’s false advertisement because 19.95 for a day at the end it cost me 70.00 and the manager seems like it’s was a pain when ask a question and when I brought it back the girl I felt the same way she set in her chair and Was unfriendly. That was my experience with yay

None

This needs to be ALL of U-haul's sites.

I’m so sorry I don’t remember the name of the young man who checked us in. He could NOT have been more courteous and efficient. I have rented trucks or trailers from UHaul often. As a business traveler for years I rented more cars than I care to remember. Never have I had a more positive drop-off experience.

I was over charge by 30 doller

No one was at the location. Did contract over phone. Truck was filthy ..... back had red mud and dirt. the ramp was co weed in red clay as well. There was no equipment with the truck, had to go to a second location to pick up dolly and pads. I was 20 min late meeting the movers we had hired thru UHaul. They were amazing!!!

The individual who helped me when I dropped my trailer off was very friendly and helpful.

Nothing!! Great Customer Service as always

Nothing. Every time I come it’s quick and easy

N/A

Great!

N/A

I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.

The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.

Excellent facility, great staff, clean and secure

The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.

Very helpful very nice to deal with

I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed

Great Experience

I love this place

Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.

Uhaul really came thru for me I would definitely choose them again

The access pad key swipe was broken and need more clerk to managed the morning rush.

Everything was Excellent

It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.

Thanks

Excellent

Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.

No comments

Great Customer support through dropping off the trailer to setting up storage.

Fast service. Friendly staff.

ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.

The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.

The csr was very professional. He was getting the customers in and out. Very warming and caring individual

When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.

Staff were very helpful, friendly and courteous. I highly recommend this location.

Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!

Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!

The staff went above and beyond to help me. Awesome awesome.

Great!

Short-staffed almost always, but when it’s your turn, the service is good.

I will most definitely do more business with these guys

Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi

No comment

I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.

Awesome

Everyone went above and beyond with excellent customer service!

My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.

Preston Taylor is an excellent manager with great people skills.. Keep him forever.

Wonderful staff.

The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.

This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!

The customer service was great!

Staff very helpful. Facility is clean. Like variable dock heights at loading area.

When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.

Customer service at the actual location was horrible. (The manager)

Great place

Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!

It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.

Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it

Customer service was great!

Very good and friendly experience!

Very Professional

Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.

After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.

Preston always helpful!!

Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!

This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .

Very helpful

Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.

Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.