Évaluations des clients U-Haul Moving & Storage of Woodmere
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Woodmere
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Andre B. le
Kevin was awesome. THANKS
Arthur B. le
The computer connection was inoperative all during my visit, which was a huge inconvience,and the gas gas showed me owing for 1.7 gal of gas, which I couldn't dispute, because they could not provide me with a printable copy, not what I am use to.
vicky P. le
Maybe have more than one person there to help customers
Betsy R. le
Perhaps come up with a quick way for customers to drop off keys for vehicle when they have an appt and are leaving vehicle. I had to stand in line for about 30 minutes to leave my car key since I went on a Saturday morning
Richard V. le
The 20' footer truck i rented had not been swept out. The cab and exterior was clean. Hire more yard and counter help during the peak hours on Saturday morning. I showed up early enough 45min to walk out 15min after my appointment. Other waited up to an hour before being served. The location on Eastern Boulvard in Montgomery Al needs staffing help ASAP.
Sandra M. le
Very good experience. Staff was very knowledgeable.
Richie G. le
Extremely slow service and only one person working at the time I went to return a truck which was in the middle of a Saturday afternoon. The guy was nice but I would have expected more personnel in place at that particular time.
Johnetta T. le
There is never enough staff to help the customers.The person that’s available is not friendly to the customer.Customer service is terrible
Mojtaba G. le
No improvement needed. I have used the service of this facility before and I have been very pleased with the equipment and the customer service. I recommend this facility to anyone who needs this kind of service.
thomas W. le
I waited 45 minutes before I received my equipment. I did had reserved a 26 ft truck at 7:30. I arrived at 7:15 and there were several people in line with only one person waiting on the customers. A guy arrived at 7:30 to check people wait on people. Other than that is was good. Much better experience that the Macon, GA UHAUL store.
William M. le
I know it is a marketing tool but I would have preferred the option to remove the hand truck and blankets prior to taking the truck from the lot. The hand truck was in the way and takes up valuable space. I didn't realize it was there on the truck till I got to the location to load.
Sabrina A. le
I everything was great and I appreciate it
Japlessa P. le
Overall excellent !!
Micheal R. le
We will this location again
richard n. le
Very helpful very nice to deal with
tim G. le
Everything went smoothly. Trailer was clean and new.
Jdanny C. le
The folks at this location can’t do anything I noticed to improve. They are excellent already.
Mary M. le
I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed
candice W. le
It was hard having to drive it because it kept wanting to pull me left and when it rained the wipers are bad on the truck. I could barely see. I wanted to drop it off at another uhaul location but the lady said it would be an extra $100 which I dont think is fair.
Monica M. le
I reserved the truck for Sunday pickup 09/29/19 at 10:00 am CST. My online reservation also included a furniture dolly which i believe I was charged for. I arrived at the Uhaul location around 9:50 and there were 6-7 people in line. After waiting 20 minutes with no movement in line I asked the gentleman before me and he said he had been there for 1 hour. After standing in line for an hour there were an additional 4-5 people now in line behind me. I finally got to the desk where only 2 people were working, at 11:20. An hour and 20 minutes after my reservation time. Then I was told they had no furniture dolly's and I would have to purchase a dolly for $20.00. It was overall and awful experience. And the gentleman behind the counter was extremely rude and basically told me he could not help that we were waiting so long or the fact that there was no furniture dolly, per my reservation request.
Jeffery T. le
I've used this location several times and each time the agents were courteous and professional - I get the equipment I need without delay or incident. Thanks, I would recommend them to anyone in need of their services.
LESLEY S. le
I arrived at 915 for a 930 reservation. I didn’t leave with my vehicle until 1030. Each person was taking about 20 minutes to complete the transaction. At first there was only one employee and the line was to the door. Around 945 another employee does arrive. When I finally got my truck, the clerk said it was company wise computer problems. If that was true, and you can predict how many customers would be there, the management should have been there to help and more clerks should have been scheduled. It was a disaster and I will never recommend. Furthermore, when I picked up the truck it was filthy and obviously had not been cleaned after many customers.
Fernando L. le
Great Experience
Tonja S. le
I love this place
Charles L. le
Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.
CHERYL S. le
Uhaul really came thru for me I would definitely choose them again
JEROME B. le
The access pad key swipe was broken and need more clerk to managed the morning rush.
Tommy L. le
Everything was Excellent
Adrian A. le
It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.
Southern Poverty L. le
Thanks
Kathryn H. le
Excellent
Regina K. le
Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.
SYLVIA B. le
No comments
JIM C. le
Great Customer support through dropping off the trailer to setting up storage.
teresa s. le
Fast service. Friendly staff.
PAUL V. le
ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.
sherry w. le
The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.
MECHELL N. le
The csr was very professional. He was getting the customers in and out. Very warming and caring individual
Deanne C. le
When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.
Douglas T. le
Staff were very helpful, friendly and courteous. I highly recommend this location.
Mayadees R. le
Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!
CORNELIUS M. le
Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!
Bernard B. le
The staff went above and beyond to help me. Awesome awesome.
Richard K. le
Great!
PAUL V. le
Short-staffed almost always, but when it’s your turn, the service is good.
Andre C. le
I will most definitely do more business with these guys
damian l. le
Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi
AMY C. le
No comment
bernisha P. le
I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.
Rodney B. le
Awesome
Gabrielle C. le
Everyone went above and beyond with excellent customer service!
Walter B. le
My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.
Scott M. le
Preston Taylor is an excellent manager with great people skills.. Keep him forever.
SHARON R. le
Wonderful staff.
Walter B. le
The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.
Patsy G. le
This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!
Albert M. le
The customer service was great!
Andy F. le
Staff very helpful. Facility is clean. Like variable dock heights at loading area.
LASHANTA D. le
When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.
Earlisha J. le
Customer service at the actual location was horrible. (The manager)
loretta k. le
Great place
Wendy C. le
Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!
SAMANTHA R. le
It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.
FATHER JAMES D. le
Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it
temeria D. le
Customer service was great!
ARCHI R. le
Very good and friendly experience!
FREDDIE S. le
Very Professional
Katrina B. le
Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.
Olivette P. le
After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.
Mike T. le
Preston always helpful!!
James S. le
Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!
Denise F. le
This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .
michelle b. le
Very helpful
James J. le
Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.
Vera A. le
Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.