Customer Reviews for U-Haul Moving & Storage of Woodmere

Évaluation :

5

Lower mileage rates

Évaluation :

5

Wes was extremely helpful and other colleagues at this location as well.

Évaluation :

5

Staff was very helpful.

Évaluation :

5

Associates were very nice very fast and efficient. Because of the excellent customer service this location I'd the only one I will go to. Thank you so much

Évaluation :

4

Need to be smoke free

Évaluation :

5

This location was outstanding! There are several "dealers" in Montgomery, AL that should not disgrace your good company's name and reputation. You should "clean house" abd choose wisely.

Évaluation :

4

The woman at the front desk was very professional.

Évaluation :

4

Keep up the good work. Customer service is very good.

Évaluation :

4

Notification that my requested pick-up time was changed and then that the truck was late would've been nice. The tow dolly had a light that did not work properly. I do really appreciate the rep who was leaving for helping me out. The truck arrived late and so the facility was closed by the time I made it there. Him staying over made sure that I was able to stay on time with my moving schedule.

Évaluation :

5

Have a hard covered shelter for hook ups and returns. There was a freak storm the time we picked up the trailer. Your guy was ready but there was some hail and lightning so, I said we would wait. A covered area would be nice for them.

Évaluation :

5

Clean all Trucks/Vans from stains from top to bottom

Évaluation :

5

Everything was good.

Évaluation :

1

Never get anyone to answer the phone and be in office. Someone was there today.

Évaluation :

4

Truck door wouldn't even close all the way. Employees at front counter were joking around instead of helping me and left off the dolly i paid for

Évaluation :

5

I can't t think of anything. It was all good.

Évaluation :

1

The customer service was ok. I'm just upset that they didn't have the equipment that I needed to help with my moving.

Évaluation :

5

ON NOTHING EVERYONE WAS FRIENDLY HOUSTON HELP ME SO MUCH MY HAT IS OFF TO HIM!! VERY SWEET YOUNG MAN!! I WILL B BACK!!! Houston U ROC!! Even the Young Lady was cleaning up SHE WAS AMAZING tooo THE WHOLE STAFF THERE WAS AMAZING FROM START TO THE END!!! 

Évaluation :

5

Nothing everything was good with me

Évaluation :

4

The double axel trailers shout have a foot jack on them. Once loaded there's no way to drop the trailer if needed due to unforseen issues.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Wes, did a great job unhooking the trailer and finishing up my rental agreement.

Évaluation :

4

your employee need to check u hauls before customers pick them up. We had a nasty u haul van and we really didn't appreciate it. We return the van just as we got it. I know your employees can do better, cause we have rented there before.

Évaluation :

5

Very friendly and helpful. BUT as usual UHAUL national was the problem. Never has inventory. Broken inventory. Errors every time i made a call and then had to call again to correct. then when i finally arrive the Rep at the location had difficulties with UHAUL software giving him errors he had never seen before. NOT HIS FAULT BUT UHAUL national.

Évaluation :

5

Aucun

Évaluation :

5

The lady who helped me was so nice and attentive! She had a delightful disposition.

Évaluation :

5

Nothing!! Two guys up front are the best!

Évaluation :

1

Make sure that the cashier knows what he's doing it took me an hour and a half to get a U-Haul

Évaluation :

5

My son was impressed with the no hassle service. The return was smooth and easy.

Évaluation :

5

Vary nice.

Évaluation :

5

The workers help me with my problem. And i was very HAPPY to get a payment date change .

Évaluation :

1

Changed time on me. Changed location on me. Truck still wasn't at new place at new time. Equipment wasn't present. Tried to mark half tank when was only at 3/8 Outside was damaged and employees did not mention inspection process until I asked (nor did they send me link until I asked) Inside dirty Had to drive to 2 other locations to pick up equipment This caused over mileage

Évaluation :

5

I always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.

Évaluation :

5

Houston was amazing. The back of the truck had a HORRIBLE kerosene smell. Not I only was I on a wild goose chase after my reservation was for a pickup in millbrook. I drove 2 1/2 hours to pick up and when I arrive Uhaul location was CLOSED. I received call from uhaul and she got me a truck in Montgomery which was another 25 minute drive and after waiting in line because that location was extremely busy I was over hour behind of schedule. Houston made my day better and was very professional and kind. I am disappointed in the reservation I had made and I was GIVEN 50 miles more to accommodate for the extra drive to Montgomery. I should have received a discount. I am a loyal customer but this was ridiculous. I will pursue an alternative next time.

Évaluation :

4

The trucks that are $19,95 should have a pull out ramp to roll heavy objects onto the trucks.

Évaluation :

4

I was shocked to know that the mileage rate is 99 cent per mile.

Évaluation :

5

See above

Évaluation :

5

You have some very kind very friendly staff members at this location

Évaluation :

5

My experience with this location was Great. The employees were exceptionally nice. Awesome Staff. The location on the east south blvd need to be trained for better customer services. I spoke with an individual name Joe on the phone. The way he answered my questions as if I was bothering him. He was very dry, not concerned at all. I am so glad I went to the location on Eastern Blvd Mr Mills was very friendly and helpful. He explained all details very clearly. Awesome Employee. Keep him around.

Évaluation :

5

Super Great service

Évaluation :

5

Wes was fantastic

Évaluation :

5

Nothing this was seemless

Évaluation :

5

All good

Évaluation :

5

The staff at Woodmere is very kind and knowledgeable.

Évaluation :

5

Keep doing as you are,i had a great experience.

Évaluation :

1

Checked in at the lane a day before my rental was due to be returned and will never do so again! I was told he was checking me in right then and there, as they're supposed to, and I'd be receiving a refund for the additional day I didn't use, but apparently he didn't check me in until AFTER my return was due back (most likely when the next person arrived to rent it). Instead of receiving a refund for the early return, I ended up with additional charges and now have to wait 48 hours for a “review” of the disputed charges!

Évaluation :

5

Professional & Efficient

Évaluation :

5

Customer service was outstanding! The facility is clean. I have no complaints with storage. I rented a truck during peak demand & the interior was not clean. I noted that on the pre-check form but was still charged a cleaning fee upon returning the truck. It was not this location but U-Haul's online system. No one has responded to my request for a refund of $25.

Évaluation :

5

The customer service rep actually went out in the rain and helped me get on my way. Good job!

Évaluation :

1

I reserved a furniture dolly it showed was there they then told me I'd have to buy it because they don't have enough to rent after I'd already paid for one. Then I sat 2 hours on hold when needed to change drop off.

Évaluation :

5

Great customer service, Houston went above and beyond expectations

Évaluation :

4

Other than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.

Évaluation :

5

I showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely

Évaluation :

1

The customer service was terrible. I didn't stay

Évaluation :

3

Need to show a friendly attitude with all customers. Thanks

Évaluation :

5

Kevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson

Évaluation :

5

The staff was very knowledgeable of their job and very helpful. Very good service.

Évaluation :

2

The storage smells like there’s several dead animals in it

Évaluation :

3

I had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.

Évaluation :

5

The General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.

Évaluation :

5

The gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.

Évaluation :

5

Good Customer service, the best I have experience in this area.

Évaluation :

5

Staff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.

Évaluation :

5

Excellent customer service

Évaluation :

5

Y’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !

Évaluation :

5

Great customer service!

Évaluation :

5

Le personnel était amical et serviable.

Évaluation :

5

Thanks a lot

Évaluation :

5

Easy breezy, very convenient and staff member was very helpful & informative

Évaluation :

4

I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.

Évaluation :

3

Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.

Évaluation :

3

Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.

Évaluation :

5

when did i get s storage at this facility?

Évaluation :

5

The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..

Évaluation :

4

Aucun

Évaluation :

4

Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.

Évaluation :

4

thanks.

Évaluation :

3

Accused of stealing boxes/supplies by manager and one employee. Poor systems updating

Évaluation :

3

Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff

Évaluation :

2

Having to wait in line for 1-2 hours anytime I need something ruins everything.

Évaluation :

5

I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 

Évaluation :

3

I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said "well that is a first". He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.

Évaluation :

5

The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!

Évaluation :

4

Merci

Évaluation :

3

I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an "express" line, it's a good idea to utilize it so customers wanting to pay their bill don't have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can't say enough about her. She is the one that brings light to the facility.

Évaluation :

1

I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?

Évaluation :

5

Felt very safe and my belongings were kept secure.

Évaluation :

5

The staff was was very friendly and helpful !

Évaluation :

3

We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby

Évaluation :

1

I had the worst experience ever!! When I arrived the guy at the desk didn't even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I'm just really appalled and upset!!!

Évaluation :

3

U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.

Évaluation :

5

Great!

Évaluation :

4

S.O.

Évaluation :

5

I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.

Évaluation :

2

The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.

Évaluation :

5

Excellent facility, great staff, clean and secure

Évaluation :

4

The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.

Évaluation :

5

Very helpful very nice to deal with

Évaluation :

1

I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed

Évaluation :

5

Great Experience

Évaluation :

5

I love this place

Évaluation :

4

Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.

Évaluation :

5

Uhaul really came thru for me I would definitely choose them again

Évaluation :

2

The access pad key swipe was broken and need more clerk to managed the morning rush.

Évaluation :

5

Everything was Excellent

Évaluation :

1

It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.

Évaluation :

5

Thanks

Évaluation :

4

Excellent

Évaluation :

4

Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.

Évaluation :

5

No comments

Évaluation :

5

Great Customer support through dropping off the trailer to setting up storage.

Évaluation :

5

Fast service. Friendly staff.

Évaluation :

1

ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.

Évaluation :

5

The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.

Évaluation :

5

The csr was very professional. He was getting the customers in and out. Very warming and caring individual

Évaluation :

1

When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.

Évaluation :

5

Staff were very helpful, friendly and courteous. I highly recommend this location.

Évaluation :

5

Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!

Évaluation :

5

Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!

Évaluation :

5

The staff went above and beyond to help me. Awesome awesome.

Évaluation :

5

Great!

Évaluation :

4

Short-staffed almost always, but when it’s your turn, the service is good.

Évaluation :

5

I will most definitely do more business with these guys

Évaluation :

4

Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi

Évaluation :

4

No comment

Évaluation :

5

I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.

Évaluation :

5

Awesome

Évaluation :

5

Everyone went above and beyond with excellent customer service!

Évaluation :

1

My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.

Évaluation :

5

Preston Taylor is an excellent manager with great people skills.. Keep him forever.

Évaluation :

5

Wonderful staff.

Évaluation :

1

The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.

Évaluation :

5

This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!

Évaluation :

4

The customer service was great!

Évaluation :

4

Staff very helpful. Facility is clean. Like variable dock heights at loading area.

Évaluation :

3

When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.

Évaluation :

1

Customer service at the actual location was horrible. (The manager)

Évaluation :

5

Great place

Évaluation :

5

Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!

Évaluation :

5

It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.

Évaluation :

3

Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it

Évaluation :

5

Customer service was great!

Évaluation :

5

Very good and friendly experience!

Évaluation :

5

Very Professional

Évaluation :

5

Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.

Évaluation :

3

After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.

Évaluation :

5

Preston always helpful!!

Évaluation :

1

Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!

Évaluation :

5

This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1 miles myself.But I cannot do because of my poor physical condition .

Évaluation :

5

Very helpful

Évaluation :

4

Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.