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I just don't like the invoice that I did not have furniture dolly. It wasn't there in the truck. There was utility dolly. I used it. Can you take $7 out of my invoice?
The trailer we rented leaked badly in multiple places. Contacted UHaul customer service. They apologized and said this location would be in touch. That was 11/25/20 and haven't heard a word. The trailer shouldn't have been offered for rental in the first place. We are disappointed as we've used UHaul numerous times over the years with good results.
Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.
when did i get s storage at this facility?
My drop off was quick and painless. The representative was very polite and helpful. No problems at all.
Truck dirty. Took key from pickup box and rented to me so it seems it was not cleaned or sanitized. Truck needed some repairs- ok for in town but not over the road ( in my opinion).
Great service from the first phone call making an inquiry to the pickup of the rental as well as its returrn. Very customer accommodating business - well run. Will rent again and recommend.
Charged a fee I knew nothing about.
The young man was out to the trailer before I finished backing in and by the time I got around to the back of the truck he had already unhooked from my truck. And he was really nice.
Everything worked out well and the truck/equipment ready at the designated pickup time.
Excellent service. Thanks!
put a Uhaul Closer to Atlanta Highway
Front desk manager wasn't friendly
Excellent professional services
More help at peak pickup times. I had to wait in line about 20 minutes. On another note, was supposed to pickup only a few miles from where I was moving, but had to drive further in the truck due to no availability. Because of this I exceeded my allowed mileage and was charged $17. I shouldn't have been charged since U-haul changed my pickup location.
Professional and quick
Fast and GREAT service - we really enjoyed our experience at this location.
The rental truck was not clean. It had pet hairs and was dirty inside. I felt uncomfortable the entire hour I was in there. The rental process itself was simple and easy.
Was presentable, professional and courtesy, to include instructions for returning equipment was precise.
The online check-in process was terrible. Had to go in the store to get an employee to check me in. You should switch to check-in by phone or something more user-friendly than text.
Great Experience !
Very well managed location. Didn't have any problems with the Equipment or anything . Will definitely use this location to rent again . Thanks .
Nothing to do with either location, but the customer should not be forced to pay for four days on a one-way rental. I only needed the trailer for three days, but was charged for four. You need to change your policy on this.
Location for pickup was changed the day before to this location. Equipment that I reserved was not available. No one accompanied us to the truck at time of departure or return. Service was mediocre.
Nothing, my experience was great. Equipment was easy to reserve and pickup. Auto-tow was hooked up and disconnected by U-HAUL representative.
The truck had very poor preform
The folks at this location have always been super professional and extremely helpful. Just a great bunch of folks!
Overall great experience. One of the only places open on Sunday and had trucks available without a reservation. Got me out of a pinch and would 10/10 use them again
Friendly and helpful staff, quick process.
I was unable to return my equipment to a Uhaul dealer because they had no one available to assist with unloading the auto transporter. I drove to the Uhaul store at 2525 Eastern Blvd, Montgomery, AL to return the equipment. Initially, the customer service representative was unable to accept the return. He made me contact Uhaul customer service to have the return location changed. I spent extra time calling and waiting for a representative who made the modification only to learn it was unnecessary to modify the contract to return the equipment. Equipment can be returned to any Uhaul store.
Person who helped me when I returned was super friendly
Have staff wear mask during this pandemic.
The whole process was friendly and fast.
The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..
Customer service was very good. Desk clerk was thorough and kind.
Although my contact was via phone. He was friendly and polite breaking down protocol and giving feedback to my questions. Thank you Steven
Very Friendly and Professional staff.
Make return easier after hours!!!
Had trouble loading a picture from your customer approval checkout for the vehicle. It would not upload the picture I took of the chip windshield. There should be a document given to the customer listing all the problems so they can record any damage before leaving.
Good job
Kudos job well
Excellent people
Service was quick and efficient. No issues there. However, this area currently has high community spread of Covid. No employee working indoors wore a mask while interacting with customers. Plexiglass shields are not enough protection. The employee who helped me did not wear a mask when walking though the store. I felt sabotaged in my efforts to avoid exposure to the virus. I should have walked away and not rented the trailer. The employee who helped me when I returned the trailer did wear a mask. I thanked him.
None
Very satisfied
Great store and a pleasure to do business with!
Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.
The charge me 10.00 for gas and the fuel was at the point it was when I receive truck! I trusted the employee to do the return because my phone had no charge but he took the initiative to put fuel in the truck and charge me I'm highly upset and have to dispute this with my bank! Never had an issue at the other location this location is complete BS! Then I saw the funds pending in my account like a min after I turn it in but I get my receipt at 2 am no buddy knew exactly what he was doing not going to work like that!
Engine belt squealing, windshield wiper blades need replacement, loose steering
Make sure truck windows are clean on inside too! Otherwise excelente!!
Overall = B+. Cleanliness = C+. Drivability/mechanical condition of truck = B+. Administrative part including online portion gets an A.
VASTLY improved customer service!!!!!
thanks.
Accused of stealing boxes/supplies by manager and one employee. Poor systems updating
Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff
Having to wait in line for 1-2 hours anytime I need something ruins everything.
I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 🙂
I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said “well that is a first”. He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.
The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!
Thank you
I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an “express” line, it’s a good idea to utilize it so customers wanting to pay their bill don’t have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can’t say enough about her. She is the one that brings light to the facility.
I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?
Felt very safe and my belongings were kept secure.
The staff was was very friendly and helpful !
We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby
I had the worst experience ever!! When I arrived the guy at the desk didn’t even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I’m just really appalled and upset!!!
U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.
Great!
N/A
I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.
The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.
Excellent facility, great staff, clean and secure
The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.
Very helpful very nice to deal with
I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed
Great Experience
I love this place
Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.
Uhaul really came thru for me I would definitely choose them again
The access pad key swipe was broken and need more clerk to managed the morning rush.
Everything was Excellent
It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.
Thanks
Excellent
Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.
No comments
Great Customer support through dropping off the trailer to setting up storage.
Fast service. Friendly staff.
ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.
The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.
The csr was very professional. He was getting the customers in and out. Very warming and caring individual
When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.
Staff were very helpful, friendly and courteous. I highly recommend this location.
Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!
Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!
The staff went above and beyond to help me. Awesome awesome.
Great!
Short-staffed almost always, but when it’s your turn, the service is good.
I will most definitely do more business with these guys
Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi
No comment
I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.
Awesome
Everyone went above and beyond with excellent customer service!
My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.
Preston Taylor is an excellent manager with great people skills.. Keep him forever.
Wonderful staff.
The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.
This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!
The customer service was great!
Staff very helpful. Facility is clean. Like variable dock heights at loading area.
When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.
Customer service at the actual location was horrible. (The manager)
Great place
Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!
It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.
Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it
Customer service was great!
Very good and friendly experience!
Very Professional
Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.
After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.
Preston always helpful!!
Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!
This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .
Very helpful
Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.
Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.
