Évaluations des clients U-Haul Moving & Storage of Woodside

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Woodside

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Stephanie T. le

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Thank you!

Ashley T. le

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Le client n'a pas laissé de commentaire.

Linda C. le

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Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome

Gary N. le

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First, I went through the online check-in procedure, by uploading a front and rear picture of my license. When I got there, it didn't save any time since I had to produce the license anyway in order to compare it to what I uploaded. It negated the advantage of uploading the information in the first place. Second, the procedure of having to call a second person before I could complete checking out was ridiculous. I had to wake up my wife who was on vacation in Florida at 7:30 in the morning to do this. This alone might make me think twice about renting from U-Haul in the future.

Linda C. le

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The truck rode nicely. Everything went smooth. Thanks to the amazing staff especially Wendy, Korin and Martina who went above and beyond. The 24 hour return was so easy and convenient. Thank you guys! I recommend this location to everyone.

Kakha S. le

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Le client n'a pas laissé de commentaire.

Paola M. le

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Was great experience for me today ,I really appreciate that. One of the guys who was there in the reception, He really took his time to explain to me everything . And not only that but he came out to the car and make me comfortable ,I was scared to drive . Thank you so much for being so helpful.

Abdellatif O. le

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Le client n'a pas laissé de commentaire.

Cynthia C. le

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Very professional!!!

Alex B. le

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I definitely enjoyed how the service was flawless

Antonio R. le

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Todo muy bien

Lashann L. le

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Maybe U-haul's "Roadside Assistance" can collaborate better with hotels, garages, mechanics, etc...when people break down and have no idea of how to resolve their issues when towing. U-haul doesn't cover the personal property and the personal roadside doesn't cover U-haul! A customer should not have to worry that only half of their property can be taken care of when they are in need. And then, where can they tow and their things be secure? ugh...such a headache. Also, could not remove trailer from hitch b/c it was full so the tow truck co couldn't tow the personal truck! Ugh...No help.

Michael E. le

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very good value

Starking D. le

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The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel

THEODORE D. le

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Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave— no prorating for prepaid month

James L. le

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Overall experience is good, was going to purchase a trailer but I’ve come to realize there are different trailers for different needs, better to rent a trailer for the specific task. Third rental from woodside, equipment is always ready on time, returns are very easy..

James L. le

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Le client n'a pas laissé de commentaire.

Janos B. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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The best

Nikolaos T. le

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Le client n'a pas laissé de commentaire.

Wilfrido G. le

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Le client n'a pas laissé de commentaire.

Jhony M. le

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The customer service

Thomas C. le

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Le client n'a pas laissé de commentaire.

anthony S. le

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Karin (I hope I spelled that right) was very kind and helpful and is an asset to the company. Would highly recommend dealing with her again! Happy new year!

ANGELO V. le

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I had the storage for almost 10 years, never a problem, always clean and well lighted.

DEMEL B. le

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One of the reps had an attitude problem when I dropped the van off

Pema S. le

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Very rude customer service No respect for their customer

Cesar I. le

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Staff should be a little bit more friendlier...

Nghia N. le

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Le client n'a pas laissé de commentaire.

PATRICIA N. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Harshal J. le

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Be better. You guys made my new years and moving experience as difficult as it could possible get. I booked a Uhaul a month in advance, scheduled to be picked up at a location in LIC at 3 pm on 1st. When we get there, we couldn't access the key box. A rude lady on the phone didn't empathize but simply said she can't give me the keys since 'It's a Holiday'. Jan 1st is a holiday every year and is no excuse. Additionally, you then sent me to a different location which costed me extra money via an Uber and extra mileage on my truck. You gave me a 50$ coupon for my next use, which I'm never using since I do not trust your service anymore. The communication and efficiency for your service was terrible and costed me thrice of what I had budgeted for. Definitely not coming back to use Uhaul again!

Jason B. le

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Le client n'a pas laissé de commentaire.

Kimberly V. le

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Make location more well lit and clearly labeled or change locations to a brighter less desolate area

Andrew S. le

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Very good service .I recommend Woodside Rental.

Mohammad I. le

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N/A.

simone e. le

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My experience with uhaul storage facility was great. I had no problems.

P J. le

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The cleaning crew was not very helpful at all and the counter sales representative needs to work her customer service skills. I brought the gas the way I find it but they still charge me for the gas. I am not happy with the personnel at this U-Haul. Horrible service!

Kirby M. le

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Le client n'a pas laissé de commentaire.

Hakan Y. le

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Le client n'a pas laissé de commentaire.

Monica G. le

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Le client n'a pas laissé de commentaire.

Maria V. le

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Le client n'a pas laissé de commentaire.

julia M. le

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Le client n'a pas laissé de commentaire.

Calvin E. le

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Who ever helped me at the register, had a great attitude and took care of me. Made me more comfortable with recommendations

Roberto A. le

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Le client n'a pas laissé de commentaire.

Aung M. le

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Le client n'a pas laissé de commentaire.

Morgan V. le

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These guys rocked

Heizar P. le

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The Managear very bad attitude, they didn’t have the truck that I order and they provide me and old, dirty small truck, I don’t recomen you uahul to not body! The personal attention so nasty!

Giancarlo A. le

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So far so good ! Thank you!!!!

George W. le

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Very helpful staff that went the extra mile to help

Piotr O. le

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Le client n'a pas laissé de commentaire.

harun D. le

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First of all, this wasn’t the location that I wanted to pick up my rental. Despite my online reservation and rental guarantees given by the company, they called me at the very last minute to tell that the truck I reserved is unavailable, and I am being forced to pick up from this location since I had everything, including helpers set to move my apartment that day. When I asked the person who called me about the advertised guarantee, she got mad at me and hung up the phone improperly. The truck I was given was in a miserable condition, front end was loose and needed alignment, steering was unpredictable. I do not recommend neither location that I dealt with in Queens NY.

Sebastian G. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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The space was clean and the staff was very helpful and friendly.

Medhat I. le

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Nas and her staff are great

Matthew C. le

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The manager Nas is aswesome

Euris C. le

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Staff and Manager on shift very rude. Vehicle assigned to me the morning I picked it up was full of snow on windshield. Manager and staff recommended me to clean it up myself and/or put the defrost on. I showed up to pick up the vehicle at 7AM and didn't leave the location until 7:55AM due to issues mentioned above. Not a pleasant experience.

Luis R. le

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Le client n'a pas laissé de commentaire.

matthew C. le

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Nas, the manager is the best

craig H. le

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Terrible Rude and Truck had 77,000 miles on it...dangerous!

Tajuddin T. le

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Keep it the same

Berthold S. le

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SO,FAR SO GOOD !!! COURTEOUS STAFF; WELL PREPARED and PROFESSIONAL !!!

William H. le

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The Uhaul representative who assisted me on-site with the reservation was amazing. I truly appreciated her personality and professionalism. Speaking with her was the perfect way to start a long moving-out/in day. Truly. She set the mood for the rest of my day. Thank you!

ANGEL G. le

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You are charging customers twice when it comes to the insurance to cover the vehicle the price you give and the deductible is the second charge if something happens during the process of having the vehicle and it is not right to be charged twice also the 1.59 per mile is very expensive to rent a van or truck for a short or long period of time so when it comes to that it was a poor experience for me

Elvis F. le

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Hand truck are too heavy, I would recommend aluminum and rubber wheels. Total back killer!!

Ibrahim I. le

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Very helpful people.

Harold P. le

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Le client n'a pas laissé de commentaire.

Joseph F. le

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Le client n'a pas laissé de commentaire.

Tamdin T. le

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Friendly guide properly before go out especially New customers THANK you

MIKE B. le

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Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great

Jorge M. le

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Better communication.

Brian C. le

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The inside Rep did not know how to complete my return even after I gave her the reservation number. She was not well trained.

angel A. le

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Excellent

Richard S. le

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Le client n'a pas laissé de commentaire.

ricardo P. le

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Le client n'a pas laissé de commentaire.

Eli B. le

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Amazing staff. Very helpful

Maryolin P. le

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Cars was not checked for scratches and marks before I took the car out - I asked an employee outside and they said "it's fine". Seemed unprofessional

Rashiv S. le

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Le client n'a pas laissé de commentaire.

Joutje K. le

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Le client n'a pas laissé de commentaire.

Adrienne S. le

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You can improve on agreeing to the reservations that were made to the customers

Filip T. le

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Customer service representative could be more engaged in work and less eating French fries with one hand while operating computer. Service took more than 20min even though reservation was made online in advance.

Justin D. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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Le client n'a pas laissé de commentaire.

Omar F. le

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Le client n'a pas laissé de commentaire.

Gilbert D. le

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Le client n'a pas laissé de commentaire.

Lobsang T. le

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U haul team. Good.. you guys are aswarm.. n very convenient at all time.. thanks you... haul..

Ardian N. le

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The best service

Damara G. le

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Long wait time to get vehicle at location. But easy to reserve, quick to drop off, and workers are nice.

Jamil R. le

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Le client n'a pas laissé de commentaire.

William C. le

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Le client n'a pas laissé de commentaire.

Silvia G. le

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Le client n'a pas laissé de commentaire.

Kenan jared P. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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I was charged 9 miles more. I just realized it now

Jag G. le

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Please be kind with customers

Robert O. le

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The location and space are fine, but the staff are not. The man that checked us out kept forgetting to add the dolly to our order, and had to redo our order. He didn't give us all the information to do a drop off return, and took forever to actually complete the transaction. The line behind us was to the door because he was so slow.

Harold P. le

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I use this place about 10 times a month. Great set of people . They will continue to get my business.

Paul K. le

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Manager for Woodside location was very helpful. She helped me retrieve my phone left in the cargo van. Amazing and friendly staff!

Alexander A. le

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Janivel was kind and helpful. She also took great initiative action to help finish the entire transaction which I’m grateful for

Nikolaos M. le

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Le client n'a pas laissé de commentaire.

David G. le

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Helpful and kind people. Made everything easy.

Angel C. le

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The lady who take care of me She very nice and profesional

David G. le

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Helpful and kind people. Made everything easy

Mark B. le

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Le client n'a pas laissé de commentaire.

peter S. le

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I drove the van about 33 miles total but put in more than six gallons of gas, or more than twice as much as I should have. Not sure why but it makes no sense. Van was not as filled as represented

DARRYL D. le

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Le client n'a pas laissé de commentaire.

Stephen T. le

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The staff was amazing. Initially I rented a 17" it would not be available I was called and offered a 15" which turned out to be perfect. I had to go back and rent a different van the next day painless experience. Everyone staff member was helpful.

Priscilla L. le

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They over charged me. I had to call my corporate manager to correct my account and am waiting for my credits to come in.

Joseph T. le

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Le client n'a pas laissé de commentaire.

Alaeddine O. le

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easy pick up drop off

Joseph S. le

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Le client n'a pas laissé de commentaire.

Jenifer S. le

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The women at the counter were rude not once, but twice when i went in.. The truck had no fuel in it when i picked it up, the check engine like was on.. It suited my purpose.. But, thank God for express checkin and out cause those ladies need attitude adjustments..

HYNDRANI P. le

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Attendants were nice and helpful.

Jessica K. le

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Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!

Victor V. le

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Everything is perfect thank you

Mohamed C. le

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Thanks

ELIECER BILLY I. le

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Fast Easy Profecional

Joshua E. le

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Very professional and efficient!

VIVIANA M. le

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Used this storage for 12 years and never had an issue. Everything was great

Steven J. le

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This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.

Tanya M. le

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Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!

Nicholas O. le

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Very good

Sarah L. le

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Everyone was very helpful and kind.

David J. le

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Staff were really helpful

Glenn S. le

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Everyone so professional

Cesar R. le

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They should put. A better manager

JORGE V. le

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the Manager Nas she was a wonderful person thanks for your help

CANDITO S. le

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Customer for 12 years great place

marie s. le

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No words can explain how great everyone was. Especially Ashley and the manager Nas.

Norazaih W. le

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I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.

Chris L. le

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Extremely helpful and friendly.

Bernardo B. le

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They are excellent person, l’m very happy now with you guys. Thank you so much

Gustavo P. le

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thank you uys

Mohammed J. le

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Everything is good, only comments I have is about the rates of storage room, it's bit high.

DAVID C. le

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Koren was extremely helpful and professional.

ABEL L. le

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Very satisfied with the service and staff.

JONATHAN P. le

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great

armondo v. le

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Thanks again for the friendly service and professionalism

patrick w. le

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The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.

terrence s. le

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Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of

James P. le

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We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .

MERCEDES M. le

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Very clean. Well lit. Just wished self service hours to storage were longer.

Jayaugust M. le

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Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.

Charis V. le

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Thank u!!

JAMAH F. le

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Too expensive

Latanja M. le

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I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.

patrick w. le

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We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.

Jose P. le

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Staff was sweet and helpful.

GIOVANNI I. le

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I’ve been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Thanks

Michelle T. le

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Good

Mustapha H. le

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Bad service the manager she bad

DENNIS S. le

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4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do

Donna P. le

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Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!

jimmy l. le

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Great service

Paul S. le

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Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

WANDA S. le

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Thank you!

Jeffrey R. le

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I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!

walid e. le

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Great job the customer service front desk is very welcome and nice

BEN P. le

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None

Claudia M. le

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No public transportation near by.... had to order taxis back and forth after 65 St. R train.

Michael E. le

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na

Pornchai J. le

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Professionally run, but long wait due to numerous customers.

RIGOBERTO V. le

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None

Latanja M. le

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I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.

Ben H. le

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Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks

Noel S. le

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I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.

INDRIT G. le

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Worst place

subimal k. le

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The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.

Lee T. le

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Has is very friendly and positive, really good at problem-solving.

Michael S. le

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The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain

Jeff S. le

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Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.

ALAN P. le

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My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. Thank you!

DAVID R. le

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Never a problem. I would recommend to anyone

ASHINDER S. le

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Had my storage there for more than 2 years and would say it was one of the best storage places.

RANDALL S. le

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A/C wasn’t working when moving out in what was supposed to be a climate controlled unit. Can’t imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.

Stefana A. le

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An overall great experience that helped us with out move and did not add any additional stress!

hattie h. le

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Great, friendly staff

ALBERT B. le

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I would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.

PATRICIA A. le

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Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!

Lily M. le

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Thank you for all of your help!

Shauna B. le

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The staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.

Michelle B. le

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It's been real, Uhaul, thanks again! Will you your services for a truck in a few months.

Quinn C. le

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Truck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.

Beatriz C. le

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Thanks to U-Haul I am very happy with your services

EDMUND L. le

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The reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.

Cristian A. le

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Thank you mrs Jessica Roman

Kirk M. le

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At the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.

Ivan S. le

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Did the job

jennifer l. le

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I did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.

Michael S. le

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The people at the location were super nice and helpful.

RUNIE M. le

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Wonderful Staff and quick service all around.

Marianna G. le

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Everything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.

XAVIER E. le

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Storage unit that does the job

MICHEL B. le

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Excellent, very clean, friendly staff and accessible.

Sai C. le

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Facility was very clean and organized. Staffs were excellent.