Évaluations des clients U-Haul Moving & Storage of Woodstock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Woodstock

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Chad W.
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Very fast and simple. They hooked it up and disconnected in minutes. I’ll rent again before I borrow from a friend

Jennifer S.
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Le client n'a pas laissé de commentaire.

Bethany B.
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Let customers know the return policy for after hours in more detail. I had to call customer service after hours to return my truck because I wasn’t told to return it through my phone.

Matt S.
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Le client n'a pas laissé de commentaire.

Shirley B.
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Le client n'a pas laissé de commentaire.

Tim L. | First Impressions |
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Super fast and super easy. Clean facility with easy access.

Timothy L.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Le client n'a pas laissé de commentaire.

Connie S.
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Le client n'a pas laissé de commentaire.

Mike W.
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Le client n'a pas laissé de commentaire.

Jim W.
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The manager Partrick has an amazing personality providing assurance & great customer experience! UHaul executives don’t loose this young man. Very hard to find & replace!

Deanna O.
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This was the best uhaul experience we've had

Stephen B.
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Le client n'a pas laissé de commentaire.

Kim S.
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Fast and friendly drop off. Conveniently located next to a Casey's gas station to make sure we were filled up before dropping off.

Kaylee B.
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Le client n'a pas laissé de commentaire.

abigal M.
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Le client n'a pas laissé de commentaire.

Karla V.
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Le client n'a pas laissé de commentaire.

Tania C.
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Le client n'a pas laissé de commentaire.

Jun N.
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All process went smoothly and customer Svc guy was pretty nice.

Robert L.
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Le client n'a pas laissé de commentaire.

BRUCE D.
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Express check in is worthless, still had to wait 15 minutes to check out

Barbara C.
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Le client n'a pas laissé de commentaire.

Rachel L.
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The rep that helped me was awesome!

Candace B.
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Le client n'a pas laissé de commentaire.

Steven B.
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Le client n'a pas laissé de commentaire.

Aaron K. | First Impressions |
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Great

Francisco D. | First Impressions |
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Great service

James B.
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The construction is just a hassle. I was trying to return a truck and the lot was all tore up, all muddy. There wasn’t an obvious place to bring the truck with all the equipment so I tried calling 3/4 times and all straight to voicemail. Then I had to walk through the mud to see someone sitting at the desk. Construction isn’t their fault by any means but answer the phone.

Bob K.
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Place was under construction and the folks here were so helpful. Had construction company work around me so I could return my trailer. The place was spotless.

Gary C.
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The equipment was pathetic. No one had cleaned up after last person. The interior had grease on steering wheel and arm rest.

Steve T.
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Le client n'a pas laissé de commentaire.

Kathleen J.
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This location was under a total renovation and build. The staff was great and operating in less than desirable conditions. They should be commended for their positive attitude and service.

Roger B.
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Nice guy. Great representative of your company.

joshua S.
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Provide the equipment that was reserved. Not a smaller option

Candace R.
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Le client n'a pas laissé de commentaire.

Diane D.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Alejandro T.
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Refund any extra gas added to the truck. I got screwed.

Robert K.
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Le client n'a pas laissé de commentaire.

Ryan K.
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They are in a temporary trailer right now as their permanent facility is being built out. With that being said it was very basic but very kind people.

Karla V.
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Everything went great!

Pennell D.
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The truck smelled like cigarettes. Maybe prohibit smoking or provide an air freshener.

Kevin J.
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Le client n'a pas laissé de commentaire.

Gary K.
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Nothing

Derwin V.
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Our clerk was awesome he was patient and very informative he did his job well

PATRICK S.
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Le client n'a pas laissé de commentaire.

Jonathan B.
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Le client n'a pas laissé de commentaire.

Sherril N.
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Le client n'a pas laissé de commentaire.

Cory H.
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Le client n'a pas laissé de commentaire.

PAUL E.
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They are working on it, updated building coming soon, overall went well.

Nathan E.
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The check-out and in went much more smoothly than we expected. Impressed!

Scott S.
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Fast, clean, and convenient.

Jennifer M.
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I think that when this location is finished being built it is going to be stellar. The person who runs the office, Patrick, was very friendly and thorough, he was extremely well informed and helpful, and did a great job of keeping me informed and checked the van back in immediately when I returned it. The site itself is under construction now, but it will be great when it's complete. Easy to use and would recommend.

Roxane A.
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Le client n'a pas laissé de commentaire.

FRANK T.
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Le client n'a pas laissé de commentaire.

Jeremy E.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

Robert F.
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Have the equipment at the place I signed up for, not 2 different places for truck and trailer an hour away.

Michael K.
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Everything about my experience with uhaul on this last usage was awful and will stop me from ever using your company again. Started out with sending me all the way out to Woodstock IL instead of my preferred location when i made a reservation a month in advance. When getting to Woodstock location the was construction at the entrance forcing myself, wife and 5 month old baby to go even further on a detour, i had just talked to a rep the day before they should have alerted me about the detour. When trying to check out the computer system was acting up and took 15 to 20 min until they sent me home without paying and had to call later to give cc info. Drove home and the seal on the door window was bad causing a hum noise the whole way to spring hill tn. Then i didn't have enough room in the truck so had to go pick up a cargo trailer called the order in the lady said there were none in the area but she will get somebody to bring one to the crystal lake location( later somebody told me they never move equipment) was told to wait for a, within an hour, call to inform us when the trailer will be there. One hour forty five minutes later no call. I called back to find out nobody ever made a note if this moving of the trailer and that i worked have to go back to Woodstock to pick it up. I drive by the crystal lake location both times going to Woodstock and there were multiple 26' trucks and trailers at that desired location. I pick up the trailer the guy working hooked it up by just rolling by hand to the hitch, i asked him if it was heavy he said no you can even roll it around by hand fully loaded up. So i unattached it at my house to move by hand to get it closest to the house as possible thinking it would be able to be moved by hand because told i could by a uhaul employee. Well they was completely inaccurate. So drive 10+hours to spring hill with humming window and squeaky breaks, unload to then find out now i have to return the truck and trailer at two different locations one much like in Illinois was much further then the other. Thinking that was absurd i call customer service to see if i could change that they say that i couldn't drop them both off at either of my designated locations but could drive 35 minutes away to adjust location. That kinda defeats the whole purpose of wanting to drive less. That was after being on hold for almost 20 minutes. So i go drop off the trailer at the furthest location hey there and the guy says they were wrong i could drop the truck off there too. Not knowing i could i didn't fill up the truck to the necessary amount yet. The guy says he could fill it up for me, not telling me i would get charged 95 dollars, i had to ask he should have led with that. Then i go to drop off the truck st the ferguson rd tn location at a gated storage facility. Hate was closed waited a minute to see if a attendant worked open it, nope sign says open until 4 it was 1:45. Call number on sign no answer. Call customer service she says

William T.
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Le client n'a pas laissé de commentaire.

jery G.
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Great Service thank you

chuck C.
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Le client n'a pas laissé de commentaire.

Corinne M.
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Patrick was very friendly!

Colin R.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

Timothy K.
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Le client n'a pas laissé de commentaire.

Kathy M.
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Le client n'a pas laissé de commentaire.

Gerardo M.
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they don't have the truck that i select and pre -rent but they made up with a bigger size truck for the same price ... so very good service.

collin B.
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Very easy to deal with and friendly

Michelle R.
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Excellent customer service. Very easy pick up and drop off. Five stars!

Marc K.
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Location is under construction, considering the temporary set up everything was clean and efficient.

Claudia G.
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Le client n'a pas laissé de commentaire.

scott R.
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Le client n'a pas laissé de commentaire.

Eugene M.
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Le client n'a pas laissé de commentaire.

david H.
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Le client n'a pas laissé de commentaire.

John M.
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Let the client drop off their equipment where it is convenient for them, not for u-haul.

Jonathan C.
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Ethan was fantastic! Highly recommend this service again.

Jace M.
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Le client n'a pas laissé de commentaire.

Kelly R.
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My truck had a leak in the roof & it Rained on moving day and my new mattress and box spring got soaked! I was extremely disappointed!!

Eugene M.
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Le client n'a pas laissé de commentaire.

Laura B.
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Le client n'a pas laissé de commentaire.

Matthew D.
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Le client n'a pas laissé de commentaire.

RANDY C.
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Le client n'a pas laissé de commentaire.

PAT M.
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The whole process was easy and inexpensive. We were very happy with the service and convenience here in Woodstock.

Keith L.
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Patrick was very helpful. Reservation and coordination very smooth process.

Kayce O.
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Le client n'a pas laissé de commentaire.

TRICIA B.
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Le client n'a pas laissé de commentaire.

Bob M.
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It was fast and easy to get the equipment and get moving

Lawrence L.
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I paid $827 for a truck I barely used and you come back a few days later with another $137 charge. No more Uhaul.

colleen A.
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Le client n'a pas laissé de commentaire.

ADAM L.
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Le client n'a pas laissé de commentaire.

Tiffany R.
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Our UHaul experience was exceptional! Person who helped us on the phone was kind, patient and understanding. I would definately recommend this location to others!!!

WARD G.
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Le client n'a pas laissé de commentaire.

Shirley B.
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Le client n'a pas laissé de commentaire.

John L.
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Great customer service

jan N.
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Le client n'a pas laissé de commentaire.

LaRue L.
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Tire light was on the whole time

Alexandra P.
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Patrick was very kind and thorough. He explained everything in detail and took the time to check us out even though we came shortly after store hours.

Debbie R.
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This location was great! Originally had a truck reserved at another location that ended up being closed the day we needed to pick the truck up. We received no notification of that as a matter of fact we had gotten a reservation confirmation email with all the details of picking the truck up and what time and date and everything. When I called the 1-800 number for U-Haul they looked around and were able to find a truck for us fortunately. Janet in the transportation center was wonderful! Very helpful very pleasant and very patient with me because I was very upset. The Woodstock location saved the day!

Enviromental D.
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Easy access and friendly staff

Shawn K.
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Le client n'a pas laissé de commentaire.

Thomas N.
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Le client n'a pas laissé de commentaire.

Kenneth S.
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kevin was very helpfull

Non reviews have been submitted for this location.

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