Le client n'a pas laissé de commentaire.James S.
Customer Reviews for U-Haul Moving & Storage of Woodstock
Pour nous contacter
Woodstock, IL 60098
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Superfantastic! A+ Keep up the great work! ThankyouAl S.
Needed storage due to new construction not completed on time. Quick, easy, carts are available to move items, inside storage for weather, my unit got a free lock. Check out was smooth.Susan J. | Expérience générale
Our only suggestion is the paper on the floor is a bit of a hassle. It would bunch up and tear, which would make it difficult to move things around and sometimes caused us to trip.KOREY C.
Le client n'a pas laissé de commentaire.Hardik C.
Le client n'a pas laissé de commentaire.Richard W.
All good.greg A.
Le client n'a pas laissé de commentaire.jamie K.
Le client n'a pas laissé de commentaire.Nicole K.
Excellent service!bob L.
Le client n'a pas laissé de commentaire.James J. | Premières impressions
Staff and facilities were outstanding. Had a couple of issues with the online web page and related items. But overall would definitely use this facility againJohn C. | Expérience générale
Le client n'a pas laissé de commentaire.Geoff W.
Find a closer remtal location with extended hours.Howard Y.
maintain your equipment filed a complaint #4034927John D.
Great place and great service very friendly have used this location multiple timesAaron W.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.SCOTT S.
When I checked in, the gentleman was very helpful and thorough.Scott J. | Online Move In
Le client n'a pas laissé de commentaire.Meirion T.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Maryann L. | Online Move In
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.scott S.
im impressed, i've always been disappointed with uhaul dealers leaving me hanging out to dry, but the boxes were an outstanding experienceDIEGO A.
Le client n'a pas laissé de commentaire.Evert E.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.RYAN F.
Le client n'a pas laissé de commentaire.Heather H. | Expérience générale
Le client n'a pas laissé de commentaire.Ruth B. | Premières impressions
Le client n'a pas laissé de commentaire.Susan J. | Premières impressions
👍👍👍Ainash A. | Online Move In
Was very well maintained, I only left due to price of the units were above my budget.Lorra P. | Expérience générale
Awesome experience!! From the beginning to the end. Great service. 0 complaints!Steven G.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.jean R.
Le client n'a pas laissé de commentaire.James S.
Clean and convenientRheanon C. | Expérience générale
You're good!Sten J.
Le client n'a pas laissé de commentaire.Roberta B.
Le client n'a pas laissé de commentaire.Gloria G. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica K.
Le client n'a pas laissé de commentaire.james W.
The truck I rented was a POS. Over 115k. The ride to Chicago was loud bumpy and at times I thought the transmission was going to break down. I brought the truck back with slightly under the 7/8ths full tank I needed to replenish it and the service member told me they would have to charge me extra for that. So I went and tried to put the 7/8ths in and went over. So AGAIN Uhaul gets extra from a paying customer. What a scam. Please give your customer service team some more training on smiling and acting like they care and maybe like their job.Randy V.
Nice people, quick easy check out and no hassle return. Nice clean facility and equipment, great running, clean maintained vehicles. Great experience. Highly recommend Thank you! We will be back for all our rental trucks, trailers and storage needs going forward. Sincerely, Dave Garnish & FamilyDavid G.
Le client n'a pas laissé de commentaire.Kenneth D.
When returning the trailer it seemed the uhaul associate came out and it felt as we were bothering him. Don't know if it was a bad day. He yanked the 4 prong trailer light harness out without care for the customers connection.Robert M.
Le client n'a pas laissé de commentaire.Megan L. | Premières impressions
Le client n'a pas laissé de commentaire.Robert F. | Expérience générale
I would highly recommend seeing Patrick at this location for all your U Haul moving needs. Patrick will make sure your equipment is road ready and right for your move.James B.
I had easy time with U-Haul a d would use agianDaniel K. | Online Move In
Le client n'a pas laissé de commentaire.robert R.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Robert G.
UHaul is the best! You can always expect quality, dependability, and great customer service, and they always deliver. What a great company!Laura M.
1- Had to add a qt. of oil after the first tank of gas. Was it topped off before pickup?? 2. Truck was old and worn with more than 175K miles. Engine noisy and LOUD. 3 - A/C stopped working with no air coming out of the vents. Time to retire some of the old junky vehicles and replace with new and more fuel efficient models. The 5,4 Liter Ford Engine is a gas hog and I averaged 9 MPG with no load and across northern Indiana and Michigan at 60 - 65 MPH..roger T.
Le client n'a pas laissé de commentaire.tony L.
Le client n'a pas laissé de commentaire.francisco c. | Expérience générale
The entire experience exceeded my expectations. The shipment arrived early, staff was great wrt changing delivery date and picking up the empty container, etc.sheryllee S.
Le client n'a pas laissé de commentaire.Zachary H.
Patrick was very accommodating.Dawn C.
Le client n'a pas laissé de commentaire.Beverly S.
Le client n'a pas laissé de commentaire.BILL G.
patrick stark is an asset to your organization. as well as jocelyn at your call centerERIC B.
Le client n'a pas laissé de commentaire.Chris C.
Check windshield wipers. Did hit much rain, but the wipers where terrible.David L.
The inside and outside customer service were excellent. This is the 2nd time I've used a u-box and was very pleased. I've already recommended friends and family to use this product.Kristin K.
I was on the phone for hours, and spoke to many different customer service representatives. When I originally asked about my unboxes I was told to sign the papers they will get there by the 19th. They arrived in denver on the 16th and I waited almost nearly 48 hours before I reached out to YOUR representatives to ask about my reservation. After being told as late as WEDNESDAY THE 24TH for my delivery, the representative finally set it to Sunday. I was very disappointed in my overall experience but I was happy that I knew when my things would be arriving. Then I got an email for a $160 on a Separate Ubox rental under a completely different reservation. I had to call uhaul AGAIN. They told me that somebody that I must of spoken to made a mistake and thought I wanted to rent more uhaul storage and more unboxes. Not sure how that happened. No big deal, but the staff member ends the call with okay, we will have your 2 boxes coming on Sunday. You're getting empties right? WRONG. Again. Lost my information. Lost details on where my items were. I couldn't believe it. I was put on a hold and finally told that they found my things and that they would come on Sunday. WHAT A HEADACHE! And when I asked if there was any chance I could get something like free delivery for all this time I have lost waiting for your representatives to get organized, I was told there was NO WAY that could happen. Seriously? Hours and hours on the phone. Juggling 4 consecutive days of scheduling because they cannot tell me if I'm to pick up my containers or wait for delivery. Having to press SO hard to just get my delivery on my scheduled date instead of 3 days after I start a new job. And the multi-billion dollar company can't figure out a way to retain a satisfied customer over $99? Needless to say, I won't be using uhaul again until something is made right. I will also be sharing my poor experience so that others know to seek other alternatives and to avoid the mess that was and is your customer support team.Tanner C.
Le client n'a pas laissé de commentaire.Amanda R.
Patrick provided great customer service. Thanks!Lisa M. | Online Move In
Excellent job everything worked out great and made my move stress free. Thanks for all of your help.Mark D.
Very helpful and professional associate who checked me in and hooked up my trailer.JAMES K.
Great experience overall, but I would recommend that the interior front window be cleaned better. It was very streaky and hard to see out of when the sun was out.Cynthia S.
Le client n'a pas laissé de commentaire.diana G.
the parking lot where the trailers are parked is sloped pretty severely. We used rocks to block the tires when we dropped off the trailer. It would be good to have bumper stops so that the trailers don't role into the rocks.RIchard P.
I used the app to check in early. Worked great. Upon returning there was a glitch,but the young man in charge of returns assured me that everything was fine,he checked me in. Very polite and courteous, asked me if everything went alright with the rental. I didn't catch his name,but he was genuinely a great employee and representative of his company. Couldn't have gone better for me.Albert R.
Absolutely wonderful experience renting from this U-Haul location. I was addressed promptly and professionally. My check in and check out time was very quick! I will definitely rent here again. Merci les gars!Samuel G.
The only improvement I can think of is placing a ringer next to return equipment lane so that individuals do not have to go inside and wait in line to advise that they are returning equipment.Patricia K.
Way to expensiveChris H. | Expérience générale
Made a reservation at a different location. Had to head out of my way to pick up trailer then back from different location to obtain trailer but didnt know id be doing this until a few days before i needed it. Pretty inconvienient. If i ever use uhaul again and this happens i would just cancel entirely rather than just take it because i had no back up plan. Lesson learned.William B.
From dispatchers on the phone to the people bringing/picking up with truck and forklift, everybody was helpful, professional, friendly, and great. All parts were timely. We had a difficult delivery location and the driver worked with my 6-year old son on problem solving getting the forklift up the driveway!Tracy S.
The storage, availability, and the help was huge. Although there was some wear and tear on the vehicle trailer, everything was in full workable condition.Shelby A.
Le client n'a pas laissé de commentaire.Dawn H.
Le client n'a pas laissé de commentaire.william D.
Le client n'a pas laissé de commentaire.LYDIA C. | Expérience générale
I never have any issues at this location in Woodstock. Always a smooth in and out process. Great staff, very helpful.Jeffrey O.
Le client n'a pas laissé de commentaire.BRIAN F.
This location is the best. Personable employees, great service and their vehicles are clean and well maintained.Chris L.
Le client n'a pas laissé de commentaire.Luciana S.
I also have a storage unit. UHaul should consider requiring arm/disarm for entering AND LEAVING inside units. I noted that anyone can enter the unit area- doors auto-open - without bein authorizexgreg A.
Moved from Illinois to Orlando and it was a great experience. Easy communication with U-Haul employees and my U-box came early.Kimberly V.
Staff is very accomodating and knowledgeable.Evert E. | Online Move In
Exceptionally friendly and helpful!Barry L.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.Shawn F.
Le client n'a pas laissé de commentaire.AARON W.
Le client n'a pas laissé de commentaire.Ashley D. | Premières impressions
Le client n'a pas laissé de commentaire.LaurenceG B.
No issues. It was easy and quick. Great serviceHelen P.
Le client n'a pas laissé de commentaire.Chris L.
Staff at this location was awesome!Ralph W.
Patrick is fantastic- helpful, thorough, friendlygreg a. | Premières impressions
Patrick was extremely helpful and knowledgeable: best customer service representation ever! Went above and beyond to make sure we were happy with our rental. Very pleased, will rent from UHaul again! Patrick deserves a big raise!Laura M.
Le client n'a pas laissé de commentaire.victor O.
The employees at this location are stellar.Chris L.
The two guys at the site provided extraordinary service on the day of my pickup. They helped with the hitch as well as the trailer. I cannot recommend this Woodstock site highly enough.Robert M.
Le client n'a pas laissé de commentaire.James S.
Always a great experience when I go to my storage unit. First time renting a truck and it was a great experience. MerciTammy O.
Le client n'a pas laissé de commentaire.Roger S.
I called Customer Service very professional and helpful. The hold wait to get a rep was long however I understand the way of the times she was very kind Thank youLisa K.
Le client n'a pas laissé de commentaire.JUDY R. | Premières impressions
Le client n'a pas laissé de commentaire.ClaireL O.
Le client n'a pas laissé de commentaire.Bradley D.
Le client n'a pas laissé de commentaire.RICHARD G.
Exelent servicesNoel L. | Premières impressions
Everything was exceptional. The trailer was great and the gentleman that helped me was extremely helpful.Dale B.
Le client n'a pas laissé de commentaire.SHANNON R.
Le client n'a pas laissé de commentaire.Edna S.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.MARK G. | Expérience générale
The staff was very nice and easy to work with when dropping off the equipment.Bradley D.
Le client n'a pas laissé de commentaire.Lucy R.
Le client n'a pas laissé de commentaire.Filip Z. | Online Move In
Le client n'a pas laissé de commentaire.Michael V. | Expérience générale
All good servicefrancisco c. | Premières impressions
Le client n'a pas laissé de commentaire.Michael Mathew H. | Expérience générale
Staff was excellent!harry B.
Le client n'a pas laissé de commentaire.Shirley B.
Le client n'a pas laissé de commentaire.Anna A. | Premières impressions
There were some errors in documentation that could have had very bad results. They need to double check all account processes.Shannon L. | Expérience générale
Le client n'a pas laissé de commentaire.DEBBIE L. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN S. | Premières impressions
Le client n'a pas laissé de commentaire.jim p. | Online Move In
The gentleman that was working this past Saturday was very helpful and knowledge bowl and walked me through it he even walked me over to the unit. Great customer service!Tamara K. | Online Move In
Le client n'a pas laissé de commentaire.JAMES T. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY L. | Premières impressions
Le client n'a pas laissé de commentaire.craig t. | Premières impressions
Le client n'a pas laissé de commentaire.Megan W. | Online Move In
Le client n'a pas laissé de commentaire.Davidmichael P. | Expérience générale
The manager Patrick was helpful when I spoke with him on the phone and when we went in to get the storage unit. This location is extremely clean and well maintained.TOM A. | Premières impressions
Le client n'a pas laissé de commentaire.Tracey O. | Expérience générale
I would have given an excellent rating, but the key card access on one of the doors isn’t working.Connie S. | Premières impressions
Absolutely love the U-Haul and storage in Woodstock coolest place ever very clean and accessible with the drive-in garage would recommend it to anyone in the areaJOHN F. | Expérience générale
I was very pleased with my experience and would recommend this facility to everyone. I brought some friends to help me move my stuff and they too were extremely impressed with the facility. Thank you for having a safe, clean and secure place for people to store things.Tammy O. | Expérience générale
The young gentleman at the facility was fantastic!Patrick B. | Online Move In
Le client n'a pas laissé de commentaire.Mike B. | Expérience générale
Made a reservation online for a storage locker that was available, 10x5 and when I went in to get it and sign said it was not available and someone rented it out even though I had a reservation on it. Guy also said reservation don't mean nothing and it's first com first serve. Made me upset. But I told him that's wrong and I had get the 5x10 instead.Charles B. | Premières impressions
Le client n'a pas laissé de commentaire.LATRICIA G. | Expérience générale
Excellent customer serviceAntony E. | Premières impressions
Great storage, was a little worried by the roach trap(?) in my room when I moved in but all my stuff seems uninfested. I have plenty of storage in my new place so I don't need to rent space anymore. When I moved out there seemed to be some things breaking down. there had been a standing pool in the loading bay for a month. And the air conditioner made a large clanging sound when I was putting boxes in my car. These didn't influence my decision to move out but they will influence my decision to recommend this storage to others.WILLIAM H. | Expérience générale
Very good place,friendly staff..Margarita J. | Expérience générale
Le client n'a pas laissé de commentaire.Carolyn T. | Expérience générale
we would use your facilities again in the future if we needed a storage lockerRobert M. | Expérience générale
Friendly staff overall.FRANK A. | Expérience générale
Le client n'a pas laissé de commentaire.JESSICA S. | Premières impressions
Le client n'a pas laissé de commentaire.Mike B. | Premières impressions
Need to consider a discount for customers already renting and no other unit available. Red Dot Storage is almost half the rate and staff unwilling to accept competitor price matching. Now in paying $49 for a 5x8 and $119 for a 8x10 which seems quite costly when I've been a customer for over a year. I don't have the option to change over to Red Dot because I'm injured and can't lift. Not good customer service.Kelly S. | Premières impressions
Great placeLATRICIA G. | Premières impressions
Patrick was great to work with.APRIL T. | Premières impressions
The person I delt with was fantastic!!Carolyn T. | Premières impressions
The manager and staff were very helpful and understandingBrushana F. | Expérience générale
Le client n'a pas laissé de commentaire.George R. | Premières impressions
I felt , after moving out of the pod, that I should not have been charged for the entire month and that it would have been prorated since I moved out on the day I was charged.Mary Lou N. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth D. | Expérience générale
Even the moving company that I used commented on how nice the units were and how helpful the staff was when they were getting my things out of storage.lorrane P. | Expérience générale
Competitively priced and oh so clean. Very secure. Inside access. Able to pull vehicle inside to load/unload out of the weather. No vermin. I highly recommend recommend Woodstock Uhaul storage. 6 stars if I could.Joseph L. | Expérience générale
Le client n'a pas laissé de commentaire.Mary Pat W. | Expérience générale
Excellent facility and staffMichael E. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
Great experience so far!Mary Pat W. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA N. | Expérience générale
Le client n'a pas laissé de commentaire.Shanon J. | Premières impressions
Le client n'a pas laissé de commentaire.MARK P. | Premières impressions
By far the cleanest facility I've used. Wonderful employees, helpful and respectful.LIZ R. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy M. | Expérience générale
Fast and easy and super clean!!!!!BRADLEY M. | Premières impressions
Owner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!TRUDY K. | Premières impressions
Very friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.BRANDY R. | Premières impressions
Friendly and knowledgeable staff.Brian M. | Premières impressions
I have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.Amy E. | Online Move In
My unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrivedRyan A. | Online Move In
Le client n'a pas laissé de commentaire.Joseph H. | Online Move In
Very nice facility and helpful employees. Thumbs up!GARY T. | Expérience générale
Le client n'a pas laissé de commentaire.deanna s. | Premières impressions
Le client n'a pas laissé de commentaire.Robert M. | Premières impressions
I signed up on line then went yesterday to make sure I got it right. The young man that was there was very kind and helpful, he showed my unit, explained everything about how to use the facility and got me a closer unit because it's hard for me to walk. Your company goes above and beyond and you have an amazing employee.Racine A. | Online Move In
Le client n'a pas laissé de commentaire.DEBRA N. | Premières impressions
Le client n'a pas laissé de commentaire.Bill T. | Expérience générale
Le client n'a pas laissé de commentaire.Jodie M. | Online Move In
Love the automated drive in doors and customer service is top notch!! Great staff.Todd S. | Premières impressions
I really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!ADRIANA S. | Premières impressions
Le client n'a pas laissé de commentaire.Robin B. | Premières impressions
The only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.Denise C. | Expérience générale
Le client n'a pas laissé de commentaire.FRANK A. | Premières impressions
Le client n'a pas laissé de commentaire.Ronda D. | Expérience générale
Le client n'a pas laissé de commentaire.TERRY E. | Premières impressions
Le client n'a pas laissé de commentaire.Samuel M. | Online Move In
Le client n'a pas laissé de commentaire.Jaime S. | Premières impressions
Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!Timothy J. | Online Move In
Every employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. Merci!Julie T. | Expérience générale
Le client n'a pas laissé de commentaire.Mike W. | Expérience générale
I was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.Joseph L. | Premières impressions
Le client n'a pas laissé de commentaire.ANGEL D. | Online Move In
The only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.Brandon C. | Expérience générale
Le client n'a pas laissé de commentaire.ANGEL D. | Premières impressions
Le client n'a pas laissé de commentaire.Stuart D. | Expérience générale
Le client n'a pas laissé de commentaire.Lucy R. | Premières impressions
Le client n'a pas laissé de commentaire.Robert D. | Expérience générale
Le client n'a pas laissé de commentaire.Ronda D. | Premières impressions
Every Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.Linda E. | Expérience générale
When I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpfulCassandra S. | Expérience générale
Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.Amy S. | Premières impressions
Patrick is awesome guy to deal with.Dwyane R. | Premières impressions
Le client n'a pas laissé de commentaire.Heather H. | Premières impressions
Kevin was great and helpfulkaren m. | Premières impressions
Le client n'a pas laissé de commentaire.Rick L. | Premières impressions
Le client n'a pas laissé de commentaire.jill l. | Premières impressions
Le client n'a pas laissé de commentaire.Roy P. | Online Move In
Patrick was great to work with!ted s. | Premières impressions
Super fast and super easy. Clean facility with easy access.Tim L. | Premières impressions
ExcellentAaron K. | Premières impressions
Great serviceFrancisco D. | Premières impressions