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Great customer service agent that assisted me in renting the unit
Great location with plenty of room to pull in and return truck. Staff were very friendly. Return process was very organized, efficient and fast.
Excellent clean facility. Staff very pleasant and helpful. Definitely recommend!!
The van was not clean. It had dog hair from the previous rental all over the back where we had to load. No time to clean the van as we had a deadline to meet. My wife is highly allergic to dogs and this was not acceptable whereas she had to follow me to and from the destination which cost us extra time, money and gas. In addition, the beginning mileage was off by 20 miles. I did not understand about an app to verify this information but waited to inform the employees about these items when I returned the vehicle. They did not seem to care about the dog hair whatsoever and proceeded to argue and question me about the mileage discrepancy but finally fixed this issue. I have been a police officer for 25 years and do not carry myself in a manner that would make one question my character or honesty. I definitely think there should be a better system in place for people who don't use apps such as someone accompanying you to the van to validate the mileage and cleanliness if you do not use apps.
I want to thank uhaul for great service and helping us save. It's my second trailer rental and I saved tons of money using it. Thank you and the people in this location are great
Cherry Wood Movers in CT were terrific, as were Primetime Movers in Alpharetta. All went as planned.
Fix the app location services so I am not stuck for half an hour on the phone trying to get the truck dropped off. I ended up going to the door where the label on the door said drop off key and grab your stuff. Then I checked in, got help getting location service fixed not knowing I'd be asked to take pictures of mileage ,inside of truck etc. The app should have an override button on location services or be the last thing to confirm.
Paid 200 bucks on return i was wastold 109.86. 200 out of my account .
When I returned the trailer to the U-Haul location, per instruction I was waiting in the Return Equipment line (RTL) where I was clearly the first person in line. While I was waiting for at least 15 minutes a number of other vehicles pulled up behind me in the RTL; finally a U-Haul staff member came to the RTL and promptly went to the vehicle behind me in line and began assisting the other vehicle with its return. When I questioned the U-Haul staff member on why he went to the 2nd vehicle when I was clearly first in line the ridiculous response I was given is that the U-Haul staff member thought someone else was helping me... what that assumption was based on is still a mystery. Finally, after sitting in the RTL for 25 minutes my rental trailer was unhitched and I was told I could leave. A return process that should have taken 3-5 minutes took 25+ minutes. This was extremely frustrating.
Excellent customer service
fast and easy check in and check out with friendly and professional staff!!!
Lori is extremely nice and professional!
My experience was excellent
Always receive top notch customer service at this location!
Truck need front end tire alignment. Did not like the fact that there was not a ramp provided with the truck. Because of this I will no longer rent from uhaul.
This was a very nice, professionally run Uhaul facility. My only complaint is the alarm system on the unit. Every single time I would access the storage unit, the alarm would go off. This issue was pointed out to several of the staff members that assured me it would or has been taken care of. They checked my access card and made sure everything was in order, but the issue still persisted. As I stated, the facility was nice, but the alarm system was annoying and to be honest rather embarrassing if others were around.
Staff was excellent! Great experience.
Had power steering fluid leak all over my brand new driveway. Emailed u-haul contact. Looking forward to hearing from them
I have rented a vehicle twice from this location. It was smooth, and easy. The rates are very reasonable. I will rent there again.
Great location!
First class professional location. Very happy, would DEFINITELY use again.
Lots of well maintained options for your moving needs. I was amazed at the customer service the minute i walked into the main office. Professional and timely service. Drop-off was easy. Highly recommended.
Maintenance/upkeep of vehicle.
Just let Leo help you and you'll be fine!
As one of the 1st residents of the motorhome storage facility I couldn't have been happier. I always felt that my motorhome was secure and safe.
I was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.
Stock the trailers that show up in your system. Don't charge me for coverage I didn't ask for.
The personnel were upfront about the company vehicle insurance policy so that the customer could make a good decision.
Maybe do a better job getting the moving help offered. We had one that was bad, however, the second group, Momentum Movers were outstanding.
For some reason when I returned the truck the guy said my card was not in system so I had to go back inside and so the transaction all over again. Wasted 10-15 minutes.
Very nice and friendly!! Didn't even have to get out of my vehicle!!
Be clear on the time I am supposed to return the vehicle. You tried charging me for 2 days until I stopped u. I had the vehicle for 23 hours
The truck had a non-functioning right headlight. We only used it during daylight hours so that was okay. They said we had 9/16 of a tank of gasoline. That was incorrect. It was only a quarter of a tank, so we had to immediately add $30 of gasoline. NOT ACCEPTABLE for the wrong amount to be indicated. I attempted to do the online equipment condition by mobile, but I couldn't get it to work and the line inside the U-Haul facility was long by then.
Great customer service
Normally I don’t leave reviews for companies, but I had an overwhelmingly good experience with this location that I had to share. Lori Shown was extremely helpful and courteous to me along with the other associates at this location. Thank you for the wonderful service!
Very efficient
Had a great and expedited experience at this location. They showed me everything I needed to know about pulling a trailer. Easy check out and quick return and check out. Will be back again when I need to move things.
this Uhaul facility is the absolute best. Always a pleasure to do business with.
Quality & quick assistance. Assistant hooked trailer while I watched and also unhooked. Learned a few tips while watching them. Thanks for the rental- happy customer.
Continue as is.
Drew was great.
Great service. Drew Burney provided phenomenal service and was a great help.
The service was Excellent. The lady that helped me was super professional and made the process so easy for me . I usually got to Home Depot to rent trucks but not anymore. U-Haul on Ga-92 was such a more pleasurable experience. Thank You
Nothing!! Everything was perfect! - Thanks !!
Everyone was awesome. Professional, helpful and friendly. Very impressed! Will return.
Staff very helpful and friendly. I've rented before from this location and will do so again in the future!
We moved from Louisiana to Georgia. U-Haul has been very helpful with our move. Their staff is friendly, polite, helpful and well trained. Lori was easy to deal with and knowledgeable.
Vert polite and helpful staff! Nice facility!
Excellent staff and truck performed very well.
great service, easy to get in and out.
I thought a discount would be given for returning at this location as the website had indicated.
Very nice assistance
Bill was great!
Hooked up and made easy but was the 2nd location to get a trailer. First one waited 20min. then left
Ross was very helpful
We reserved the unit via U-Haul National while renting a Truck to move across states. The unit was free for the first month and $34 for the following months. On going to pay for the first time we got charged $44 which was greater than the advertised price. Even the signs at the store show the price to be $34. When we brought up the matter with the agent the vehemently refused and said the unit we got was $44 and the would/could not charge me any lower price. Rather than disagree we paid and decided we would not stay at this facility and moved out from this facility to another. Other than renegading on their advertised price and being charge a higher rate without notice the facility was clean and everything else was above our expectation. We make decisions and get into contracts based on agreements. To renege is uncalled for and thus we felt cheated. As such I would not recommend this facility to others.
I had moved out of the storage unit on November 29 I went in the office and I’ll let Roy know he check the system it said I had zero balance and I didn’t have an automatic payment set up I asked him does he have a receipt for me to show that I moved out he said the ladies on the next day would come in complete out the unit and then U-Haul would send me a confirmation email I never got the confirmation email and in fact the move out as far as U-Haul was concerned doesn’t look like it was put in the system until December 2
Logan was Great!!
U-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I’m an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!😀
From day 1 the staff was incredibly friendly and I was extremely impressed by their professionalism. The facility itself is well maintained, cleanly, and secure. I cannot speak highly enough about this location!
Best storage facility around. The staff was so nice and helpful. The facility is very clean. You will not go wrong here.
Lori is great!!
Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!
The customer service here is second to none!
Clean & secure!! A great place to rent a storage unit!!
Very friendly and helpful staff
One of the best U-Haul facilities I've seen. Well managed and very professional staff that is very helpful.
Lori is always the BEST. Very knowledgeable and considerate.
Royce in Woodstock GA was especially kind patient and very helpful!
Lori and staff are wonderful people. They were always professional and friendly and were committed to helping us whenever we spoke to them.
The Customer service personnel were top notch . However there have been a few isuues which I think the computers are responsible for. When we went to the units we were assigned one was already taken with a lock on it. That issue was resolved. Then when I came back the next day they were unable to find me in the system when my card reader would not work. They let me access my uniot since it was a Sunday and told me they would have to get with a manager to figure it all out.
Lori and her staff are all very knowledgeable, friendly, and go above and beyond to satisfy the customer.
Very friendly, fast and helpful
I have used this facility as well as my family many many many times! I've always rented trucks the same with my family and this was the first time renting storage. I was told one thing when I originally got the unit but was told something different when I was getting out of it. then the lady on the phone which I know her by face and name because of so much business I've given you guys but she told me on the phone that she was just an employee of the 800 number and not at the location itself. She would not honor what I was told originally so I want to see no need to call and resolve before submitting this survey. I ask her twice to honor what I had been told and she would not. Will not recommend this location for storage.
The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.
also rented a storage unit, good experience.
It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.
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Very clean facility and people were very helpful
Great place brand new very clean
This is an awesome U-Haul facility. They have a wonderful staff that was very helpful.
The time it took to get in and out was upsetting and then the key card didn’t work so another had to be made. Even the spot they gave us had another car half way on our spot. They don’t check these things.
Laura was very helpful. I had several move in date changes.
Two negatives, otherwise five stars: 1- Exceedingly difficult to contact any local facility directly by phone; you reach the national customer service center if the local office doesn’t answer, which is often. I phoned yesterday several times to ask a question, customer service center passed along my message, said the local facility got my question and would call me back: still waiting.... 2- We did not know until we opened the storage space door that each space is not entirely enclosed. No ceilings! Wire fence material is the ceiling. Our space had a giant rat trap in the back corner so any vermin/pests brought in by other renters can easily spread from space to space. Plus, if a rat does get in and get trapped and dies, our belongings are going to stink to high heaven. Other facilities where I have rented space previously were completely enclosed. This was an unexpected unpleasant surprise and a big negative for me. Be sure to look at the space before you sign a contract.
Helpful and friendly staff.
I'm very very satisfied 😊
I called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!
No comments
I was not told about the app for the return time. I returned the van at 7pm & had it reserved until 815pm. I called later to find out they charged me a late fee of $20 WRONGFULLY WITHOUT TELLING ME.
Storage units not yet open 24/7 Staff very accommodating
Great experience; thanks so much!! One suggestion, the use of your push carts off-site would be of great benefit to some; perhaps have them signed out for use with a refundable deposit or small fee.
Logan was knowledgeable, professional and very helpful. Excellent experience. June & Joe
The facility is well managed and offers good security and amenities.
Upon getting a new bank card/forgetting to update my info, instead of notifying me that my payment didn’t go through they would charge $15 late fee immediately. Rude and impersonal.
Excellent service with a friendly staff.
Lori and crew are very accommodating Everything went smoothly Tim
Everyone was extremely helpful to us with our moving and storage needs.
Friendly, fast, Knowledgeable. Great place/
Came in on Saturday and it was very busy. Not enough staff. Had rented a storage space 2 days before. Had to wait on person who could help me. He was rude. Will take my business elsewhere from now on.
Excellent customer service!
extra nice employee and facility was so clean
Great job
Your management in charge are inflexible to reasonable requests.
Great service and convenient to have storage available on site.
Lori provided excellent service.
Very helpful and courteous staff - amazing to work with! Went above and beyond to help me with moving and storage and bulk disposal
2 years, never a problem. Well worth the money.
As a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.
Great service!
Thank you so much for the wonderful service!
I visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!
Well-maintained, clean, nice!
THe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!
Positive experience. Employees encountered were all nice.
More space needed. Good thing they are expanding.
Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!
Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,
Everything was handled very professionally and in a timely manner.
Outrageously expensive for the space
Good service!
Very professional staff
Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.
Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!
Excellent service.
Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.
I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.
Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.
My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!
U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.
Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal
People are very helpful and professional
Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.
Professional friendly staff. Great customer service.
Pp
Great facility...will use again!!!
The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!
At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.
Dennis the U-box delivery driver was fast, friendly and efficient.
The staff is very friendly and helpful they made moving from California extremely easy
The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.
Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers
I always have used u-haul for years and will continue to use them .. Thank you for everything.
I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"
Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.
Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.
AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU
Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!
Very friendly people
The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.
Great service! Great value!
Excellent service from both Lorie and Lisa!
They did not try to help and sent me demanding emails and I did not rent
The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.
Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.
Thank you!
I couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.
I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.
The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.
Lines were kind of long but service people were great to work with...
I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.
The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.
There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost
Very helpful and courteous staff.
Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.
The crew was exceptionally helpful and went above and beyond to answer questions and to help
Lisa was my customer service person. LISA IS EXCELLENT!!!!
Great Experience! Highly recommend the UBox for moving.
The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.
