Évaluations des clients U-Haul Moving & Storage of Woodstock
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Woodstock
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Susan J. le
My experience was very good. Knowledgeable customer service and easy in/out access.
Ruth B. le
As a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.
Joseph T. le
Everything was great , it was just at the end of the month and looks like could have used just a little more staff.
Carl O. le
I asked for a one way trailer to N GA. I told the agent that I didn't know what would be closest drop off to me when I finished moving could I just call when I find the closest location. She said sure thing no problem. I then got notification of the contract and such. Since I had done this in person I did not look at it until after all locations were closed. I figured I could just call in the morning no problem. Then I saw that I had to deliver it back 65 miles away from where I moved to by open. I also could not find a way to cancel that reservation online. And in fear of a penalty for not being able to not return it to that location I had to make the drive back down first thing the next morning. Pretty frustrating the day after a move.
nick m. le
Clean the trucks well. The truck I rented had ants all on the inside and back of truck. There was soda spilled all in the door and it was very dirty.
Mark P. le
Great service!
Retha B. le
Thank you so much for the wonderful service!
danielle c. le
The local office did a great job once the scheduler contacted them and set up the shipment. The poor rating is for the overall U-box process (i.e. Scheduling, phone system, equipment availability) . Again, no issue with local U-Haul locations at the drop off and receiving end. Overall, I would never recommend using U-box to anyone, especially if you are not shipping/delivering from major cities. This was a very painful, costly expense that was not completed as advertised. See additional comments below 1. The original U-box contact originally set up the drop-off on the wrong day. 2. Once the date was corrected, U-boxes were delivered approximately 4 hours late, costing me an additional $400.00 because movers could not load Uboxes immediately after loading moving truck. 3. The 2 U-boxes were provided with only 1 over-road cover and we were assured cover for second box would be provided. 4. U-boxes were delivered to local U-Haul with only one cover and U-Haul would not allow transportation without both boxes covered. In addition, the receiving U-Haul location did not have a “dolly” to load the U-boxes on a trailer. This delayed ability to pick up/deliver for approximately 2 weeks. 5. Local U-Haul location was not adequately supplied with U-box trailers (single or double) which caused delay in delivery 6. U-Box phone system is very inadequate. The average wait time was 45 minutes and I was cut-off 4 times and none of the personnel called me back when I provided a call back number to 3 of them. 7. Due to Local U-haul location’s delays/issues with obtaining the proper trailer and over-road cover we missed the opportunity to self-haul the U-boxes to the final destination. I ended up paying $400.00 to the local U-haul company to deliver the boxes 50 miles from the local office to the final destination. 8. Overall cost $144 delivery fee, $870 U-box shipping plus additional expenses of $400 local U-Haul delivery fee to final location and $400 loading due to delay in U-box drop off. I feel $800 expense was avoidable if U-box had dropped off the boxes on time with correct covers and the receiving local U-Haul company would have been able to timely secure trailers and over-road cover.
Heather W. le
I visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!
DAVID S. le
First truck was pulled from service because of ants noticed by employee. While loading the second truck we noticed ants around lift gate. Sprayed those areas but ants still appeared on boxes as we unloaded. Had rain the night before suspect ants were seeking dryer places. Truck was clean and in good mechanical shape.
LUKE W. le
Be honest and upfront about the fact that on a one way move you will only receive a certain total amount of allotted miles and every mile over is a charge.
Stephen W. le
Well-maintained, clean, nice!
John C. le
Excellent customer service
Elvis S. le
Unfortunately, my experience with Uhaul wasn’t what we expected. First i under the impression that pick and delivery was one exchange. My boxes weren’t de deliver on time because of a scheduling problem with the delivery Facility . 2, the wait on a call is extremely long. When i finally got someone on the phone , they completely Misunderstood the entire conversation. 3, they told us one thing but did something completely different. 4 the boxes arrived 2 days late and i was charged extra to have the 2 boxes delivered. 5, it only took us 5 hours to unload the boxes, i them called uhaul to have them picked up. The person at the delivery Facility told us the boxes will be picked up the next day, and that we won’t need to be home . We explain to the uhaul employee that we needed this done As quickly as possible. 6, too our Surprise this took them a week to have the 2 boxes picked up. 7, I called back several times to get Answer for the Delay. 8, when the Finally picked up the boxes, we Notice they charge our credit card $345 extra for no apparent Reason . 9, I then called back Uhaul to see why theses charges have been made? 10, I was told it was a Technical error on the computer! , it then took 4 days to get a Refund. This Experience was completely unprofessional
Josh G. le
I have used this location for years. The staff is always professional and very helpful.
James B. le
I guess I didn’t really have any problems with this location. But I am disappointed that you haul move me to this location when I have one right down the street from my house and didn’t offer to cover any of the mileage. So I had to spend an extra $20 on the truck just because the one less then a mile from my house didn’t have a truck that could do the same thing.. So I went from having a $30 rental to an over $50 rental. At the truck been at the other location I wouldn’t of even paid a full mile because that’s how close my move was but instead I had 23 miles total distance between my move. Unnecessary and unexpected costs
Mary H. le
Clean and large space. Check out was about as fast as it could be. No complaints.
Jordan C. le
2nd time I've used u-haul and this was even worse than my first experience, which was also terrible. This time, I was told MULTIPLE times from different employees that picking up my truck between 8pm-9pm would be completely fine. I showed up at 8:30 and lo and behold the store closed at 8 and I was unable to pick up my truck... I live 30 minutes from this location so this was an enormous pain and waste of time. I returned the next morning at 7am, where I was told that since I didn't pick up my truck the night before, my order was canceled. At this point, I am fuming. What kind of ridiculous customer service does u-haul offer, to where I am completely shafted out of my rental purchase for showing up to pick up my truck WHEN I WAS TOLD TO.
Gregory M. le
It would be tough to improve, the process was easy and the customer service was very good!
frank l. le
Cab of truck needs a deep cleaning, it smelled pretty bad, and was slimy. THX
delos b. le
W, a=e were sent to a side area when we arrived because they were busy. They forgot we were there. Waited about 15 minutes.
kelley j. le
THe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!
kelly j. le
I had amazing service and help at this location at 7am Monday morning of June 24th. I was in a real bind after renting the uhaul and needing to store my possessions in it for up to a week due to last minute delayed closing of the house I was trying to move to. They needed to have my truck back in 24 hrs. The staff at this location, especially Lori the manager helped me out greatly with storage units at the last minute. She was very sympathetic to my case and cared about my dilemma and was so helpful in my great time of need and stress!!!!
Mary B. le
The 5x8 covered trailer did not have a jack. This is a terrible inconvenience for women who rent the trailer and have to unhook the trailer during rental period. This information should be given before rental.
Juvelle C. le
Good Customer Service
Grayson T. le
I was very impressed with the customer service and speedy action of getting the equipment. Thanks!
Jason W. le
Was not set up with a drop off location other than the town I specified. When I was finished with trailer, I called the number for drop off and was told none of the locations in the town I specified were accepting trailers and I would need to go 70 miles to the nearest location that was accepting trailers! Garbage!! I live chatted with a very nice customer service rep named Cherri who was able to get me one of the drop off locations in the town I specified. Thank you Cherri!
JOHN M. le
Drop off point in Riverview, Florida was very full and hard to find a drop off space.
Matthew T. le
Original location did not have my truck so when I was confirming my registration with UHaul they sent me to an alternate location. The alternate location did not have my 20' truck. I had to call the main UHaul number and eventually was sent to an entirely different location. Lots of driving done by my friend who was trying to help me load the UHaul truck. Not a good experience in the least.
David C. le
Trailer leaked and I could not get them on the phone and they would not respond to customer service either. Took an entire day in the phone ro rectify the situation. Renting uhaul for 30+ years and this was the first bad experience. Left a very bad taste.
Harrell W. le
I’ve always had great experiences at this location. Staff is very friendly and they always have what I need to rent available
tammy h. le
My antique furniture is completely ruined and they are over 100 years old, my stuff was gone through and it was just thrown in the containers, 1/2 of my stuff was busted up and crushed. I was told I could get my stuff when I needed it and where I wanted it that was a lie. they left the containers 4 days past the time they said they would pick it up. I hope I never have to use the u-boxes again, Extremely UNHAPPY.
Alan R. le
Excellent
john s. le
The young lady that assisted me in renting a truck was really sweet and professional. I will recommend this U-HAUL location to family and friends.
john c. le
I have rented trucks from you guys on several occasions, mostly for work related activities. The first time, my directors address was used to hold the rental, and I picked it up. Now everytime I go in, her address is under my name. I have told each person this, but it's never been changed. Aside from that small issue, I have never had anything but positive experiences.
Tom B. le
Absolutely nothing. I was greeted promptly, my reservation was easily located and I was given clear instructions as to next-steps. The team melted me outside and expressed the delivery of trailer and I was off in minutes. Simply exceptional.
Karen B. le
Overall the staff were very helpful but they were more busy at this location when we dropped off our rental which can be a little frustrating when you are trying to return equipment. This was a larger location than our pickup location. Maybe more staff was needed.
denise d. le
Positive experience. Employees encountered were all nice.
Michele O. le
They did an excellent job and were very friendly! Easy process!
Russell B. le
The person that checked me out was great! Thank you...
Jeremy A. le
Lori was great to work with. She Is efficient and fast but funny and caring. Answered all of my questions and helped me accomplish an emergency furniture move!
joseph f. le
Great experience. Truck was ready to go when I arrived. Check-in was quick and easy.
Timothy M. le
More space needed. Good thing they are expanding.
MIchael F. le
Great experience! Great product! Great people!
Connor O. le
When I asked where my drop off location was I was told to call a number when I arrived at my location. The number I called was not active and no drop off location was specified.
Jennifer L. le
For the customers that are traveling to another state it would have been nice to know that we needed to stop at the first weigh station to be inspected. That would have eliminated being pulled over and having the state trooper inspect the truck on the side of the road. But other than that it was a great experience.
Lauren B. le
The service in advance and on the day of our pick up was terrible. I have filed a phone call complaint and also sent a follow up email last Saturday June 1st. I am still yet to hear a response.
Sharon m. le
Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!
Taylor D. le
Customer service was TERRIBLE!!!!!!! Every time I called I was on hold for at least 30 minutes before ever talking to anyone. And on one of those phone calls I waited 30 minutes to change the card on file, finally did, gave all the info for the new card, and the next day the original card was ran so I spent all that time on hold for absolutely no reason. If we ever move again I will not be using Uhaul
Rebekah M. le
Making reservation on line and pick up was so easy.
kent w. le
1. No way to put a lock on coupler 2. No hitch jack 3. No way to attach an antisway bar..
Reginald D. le
one of the best U=Haul that I ever been to
John T. le
This is a very good location. Everyone very helpful, knew answers to all my questions.
Wynelle Cobb D. le
No suggestions. Everything was professional and efficient while being warm and friendly. Very good experience!
Randall M. le
The whole “bunch” of employees needs a Shout Out for the great customer service they give, from the counter to the checkin line outside. I rent frequently from here and never have a bad experience. Deshawnte always has a smile and good words and always asks me how things are going!
alan r. le
This is the best uhaul on the planet
Ruben K. le
5 STAR Customer Service!
Mark B. le
Staff was very kind and customer service was outstanding. The pickup truck I rented was not clean at all in the inside. The windshield was filmy and had an odor I had to buy an air freshener
BRIAN H. le
Very friendly staff, very knowledgeable, went above and beyond meeting my expectations.
ED A. le
Wait time and lobby congestion a problem. Desk agent constantly interrupted answering the phone and the radio.
Jasper H. le
Nothing it was great
Michele C. le
Excellent service!!
Ruben K. le
Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,
Michele C. le
The staff at this location are AMAZING! They are professional, helpful and polite. I would rate them “Beyond Excellent” if that was an option.
Fred G. le
Drop off was a breeze. Literally less than 10 minutes
James G. le
More employees at this location.
George J. le
I found the sign off for the rental to be very difficult and threatening.
sam s. le
Everything was handled very professionally and in a timely manner.
EDUARDO G. le
I told the owner that was the best store I’ve ever seen. Impressive and welcoming. Highly recommended.
Pat S. le
Cost was great, service was great. My uboxes arrived on time and all of my furniture was intact! Great an economical process for shipping. Fantastic job UHaul!
Jo P. le
The owner was super nice and everything went very smoothly. Next time I need to rent a U-Haul I will definitely go back there. Thanks.
Jim B. le
Lower Prices
Claire N. le
Outrageously expensive for the space
patricia m. le
Excellent Customer Service
Jeff T. le
This vehicles steering was very lose and sloppy.
Kenneth L. le
All was well except the pad lock was not working. Staff was very polite and professional.
Jim W. le
Impressive employees
Lauren P. le
Seem more concerned considering your negligence almost damaged quite an expensive SUV.
Xue L. le
Good service!
Terrill S. le
Both young men we worked with were amazing..when we picked up he was really n9ce and dropped off, Jake was also amazing...Thank you guys!!!!
Shannon U. le
Apparently I was given the wrong truck. When I went to drop off the vehicle, the person checking me in said my paperwork didn't match the truck. I had to go inside and have someone fix the problem. I'm really unsure if my mileage was calculated correctly since I had the wrong truck.
elija m. le
I reserved my truck to pick up in Woodstock and informed the lady I was moving my daughter to Ringgold. I was told I needed to return vehicle to Dalton. I only needed the truck for one day and one way drop off. I will as allowed 2 days but when I inquired if I could pick up a day early it would cost $50 more. So I just kept it like it was. When leaving Ringgold both locations in Dalton were closed and did not accept drop offs. After calling the 800 number the nice lady told me there was a uhaul location just .9 of a mile away from my daughter in Ringgold. It worked out wonderfully. Why wasn’t I told this in the first place? I wasted my time and fuel. Any way everything worked out thank GOD but please make sure employees list all location options for customers. Thank you.
mark p. le
My experience at this location was EXCELLENT. However, my paperwork indicated 2 other drop-off locations that I went to first. Both were convenience store/gas station franchises where the individuals behind the counter had NO skill or experience in getting a car off of the auto transport, nor BACKING UP the transport to their available spaces. I have NEVER hooked up or pulled a hitched trailer in my life. Using those satelite franchise spots for pick-up or drop-off of trailer equipment puts people at high risk of injury and people following them on the road at risk of DEATH.
Andrea T. le
Very professional staff
michele w. le
Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.
Jay K. le
Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!
Teresa C. le
Excellent service.
Kara B. le
Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.
JILL T. le
I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.
Rachael D. le
Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.
Cary B. le
My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!
Marie K. le
U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.
David B. le
Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal
Vijaya K. le
People are very helpful and professional
susan r. le
Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.
shamice r. le
Professional friendly staff. Great customer service.
Charles Z. le
Pp
dean g. le
Great facility...will use again!!!
Theresa S. le
The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!
walter m. le
At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.
Thomas B. le
Dennis the U-box delivery driver was fast, friendly and efficient.
mike r. le
The staff is very friendly and helpful they made moving from California extremely easy
William S. le
The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.
GEORGE S. le
Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers
Marlene L. le
I always have used u-haul for years and will continue to use them .. Thank you for everything.
Robert G. le
I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"
VENUGOPAL V. le
Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.
charles c. le
Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.
cynthia y. le
AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU
Kin M. le
Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!
Stephen D. le
Very friendly people
Luke H. le
The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.
James P. le
Great service! Great value!
MATT R. le
Excellent service from both Lorie and Lisa!
Stan J. le
They did not try to help and sent me demanding emails and I did not rent
aurora h. le
The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.
Christiana e. le
Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.
ralph g. le
Thank you!
Julane W. le
I couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.
ben w. le
I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.
KARYN P. le
The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.
SCOTT J. le
Lines were kind of long but service people were great to work with...
carol s. le
I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.
BABUKHAN P. le
The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.
Tamara F. le
There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost
william k. le
Very helpful and courteous staff.
Philana N. le
Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.
KERMIT T. le
The crew was exceptionally helpful and went above and beyond to answer questions and to help
Carolyn D. le
Lisa was my customer service person. LISA IS EXCELLENT!!!!
Norma P. le
Great Experience! Highly recommend the UBox for moving.
CARON R. le
The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.