The manager was very rude. We think his name is Ramay. He was belittling to his coworkers and when we returned the vehicle he refused to help us, scoffed that we didn't know the check in process, and directed us to a check in lane where no one would come help us. We waited and waited and finally did the after hours self check in. Will never return to this locationtara N.
Customer Reviews for U-Haul Moving & Storage of Woodstock
Pour nous contacter
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Andrew V.
Very convenient & a professional atmosphereRobert A.
We just returned our vehicles trailer to this location but both people that we worked with were very helpful. The one person inside help my wife with a slight problem with being charged for not returning to a specific location. We never put in a specific location when setting up the U-haul because we were moving to a unknown area so we didn't know were there best place was to return our equipment. She was very helpful at getting the issue resolved and getting us a refund for the extra charges. The gentleman that helped me move the trailer into position during return even back up the trailer because I hadn't had any experience backing up trailers before. We had our dog with us inside the front cabin and he had no problem just getting in the truck with him to get me taken care of. I would definitely do business with this U-haul location again.Johnathan W.
Le client n'a pas laissé de commentaire.MICHAEL B.
I do not like the online checkout procedure. It was difficult to follow and unnecessarily long!!Michael T.
Le client n'a pas laissé de commentaire.Frank B.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Donna F.
I can't think of anything. Truly great service and equipment!JOHN B.
Le client n'a pas laissé de commentaire.MATTHEW M.
Nothing more needs to improve! The staff was incredible and I was very impressed all the way around. I wish I could remember the name of the young man who helped me. He had great customer service skills!Jennifer R.
I can't think of anything. My experience was 10 out of 10! The staff really know how to give excellent customer service.John B.
I'm sure there is something that could be done to improve service, but I can't think of a thing. The entire facility appears to be very well managed to me.Joel R.
Le client n'a pas laissé de commentaire.Brian C.
The back up camera in the rear view mirror is horrible hard to gauge distance. Other that that it was an awesome rental especially when Home Depot rental canceled on me. I will never go back to them for a rental. Oh and btw I bought garnet boxes from Home Depot that fell apart on me, I repurchased more from Uhaul MUCH better quality and held up. Home Depot will be getting back the crap torn boxes I tried to use.Stephanie T.
Le client n'a pas laissé de commentaire.Todd M.
Le client n'a pas laissé de commentaire.Cheri F.
The service tech trouble shot my brake lights and blinkers not working when trailer was being hooked up to truck. He went above and beyond to locate the problem and replace a defective fuse that allows me to rent trailer and have a great experience!David H.
Le client n'a pas laissé de commentaire.Christopher M.
Always great service at this location!Randall M.
Le client n'a pas laissé de commentaire.sadaf K.
Great experience. Thank you. All the people we worked with at this location were wonderful.Bill H.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.Craig S.
Great personnel at this locationTIMOTHY F.
Le client n'a pas laissé de commentaire.moses D.
I was charged almost double the amount I was quoted because U-Haul changed my 48 hour window to 24 hours making it impossible to move my stuff in time. Not only that, but last minute they made me go get my equipment from a completely different city and promised I would get a discount for the inconvenience, but I did not. Overall, the absolute WORST experience I've ever had with moving and I wouldn't recommend to anyone planning to move to use U-HaulEthan T.
I did reserve a dolly that ended up not using - it was still zip tied to the truck when we returned it. told check in person but charge was not removed. having to work with corporate to get it removed.Susan M.
It was very easy yo use the u haul box and the staff were very helpful.Theresa C.
I had originally reserved a pickup at another location for 7 am. I arrived at 7 am and the location was locked by a gate so after hours pickup wouldn't of even been possible . Also I got there to find out the truck I I reserved was not going to be there till the next day . A phone call woild of been nice .Jesse R.
They always have the equipment I need and are very professional! I appreciate they they double check the trailer connection, I feel safe with their equipment and service. I like that the owner of the location is on the floor helping customers and not hiding in an office somewhere!William W.
Nothing, it was great!christy M.
My boyfriend recently died in 2021, and I received a computer-generated bill requesting that the balance after the sale of goods I couldn't ship from Georgia to Wisconsin due to cost and also due to the fact that these items were bought from Jerry's family (son and ex-wife), who have made trouble, even after his passing. They even cyber-bullied abs taunted me after hacking into my Facebook account. I re-privatized the account and blocked them. His son accused me or killing his father. In truth, he is a threat to my life, and has a history of smoking pot and possibly other drugs along with alcohol. I don't want to be reminded of them. Lori Shown e-mailed me back that I am not responsible for this debt, and I acknowledged her response via another E-Mail. I consider this to be a job well done. SheriGERALD B.
I returned my trailer after hours and had to return it through the website. When it got to the part about if the trailer is clean for the next customer, I selected â€œyesâ€ and proceeded to take a photo. The website wouldn't let me proceed even though there was a photo! The only way for me to continue with the process was to check that it was dirty. At the end of the process it gave a section to explain/dispute the charges. I explained why I did what I did and finished the check in process hoping that it would be seen and the cleaning charged removed. Apparently nobody saw it. I then get the receipt in my inbox reaffirming the cleaning charge, I emailed the contact provide and supplied the a picture from the night I returned it showing that it was indeed clean, but no response. Cleaning fee still not refunded. EXTREMELY disappointed in uhaul for their glitchy website and for this location for a lack of response.Michael S.
Le client n'a pas laissé de commentaire.Michael L.
While trying to self-return via website, I got stuck in an endless loop after taking the photo and tapping continue. I kept being redirected back to the beginning. iPhone 8 current OS.Jeffrey F.
Le client n'a pas laissé de commentaire.Bill L.
Every experience there has been an easy and good one.That is why I come back.Marcus L.
Le client n'a pas laissé de commentaire.Edward P.
More visible key drop box signage.Kenneth W.
Le client n'a pas laissé de commentaire.Trey J.
Le client n'a pas laissé de commentaire.David C.
Excellent courteous serviceHughey J.
Used this location before. Service rep was at the drop off line ready to help. Really can't thing of how it could have been easier.Harold T.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.Matthew K.
Le client n'a pas laissé de commentaire.Brett S.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.Barbara L.
Le client n'a pas laissé de commentaire.Tyler N.
Le client n'a pas laissé de commentaire.Lashawn B.
Le client n'a pas laissé de commentaire.David H.
I had backed up to the trailer and started to hook it up. Then the attendant came out and said he would finish hooking it up. I told him that I did not tighten the ball catch down completely. After he connected the safety chains, we tested the lights to which he then said I was good to go. After he went back inside and before I pulled away, I thought I had better go check the ball catch, to which I found that it was still half-tight. I finished tightening it up. Just food for thought, that your attendants should double-check everything that a customer starts to do. This was no big deal, as I thought to check it, but it could have been a bid deal had I not done that. Merci.Peter D.
I'm from IL and we don't have a location like what we found in GA. It was a nice, clean facility. It was nice to have an actual facility to deal with rather than it being "a side thing" to another business!Lisa H.
Super easy check in and drop off!!!Joe P.
Le client n'a pas laissé de commentaire.Gordon H.
Mobile UHaul App wouldn't function correctly for automated pick up. I had to go inside, but the attendee was very helpful.James S.
Excellent service with clear instructions on returning the trucklarry B.
Vehicle was shaking and felt unsafe while driving.Bronson K.
Le client n'a pas laissé de commentaire.Craig S.
Shawn and Shannon were great in checking me in and out!Randall M.
Le client n'a pas laissé de commentaire.natasha M.
Both locations were great. The uhaul app did not work at drop-off. Called helpline and could not speak with anyoneCurtis B.
Le client n'a pas laissé de commentaire.Rolland O.
Le client n'a pas laissé de commentaire.scott W.
Everything was great except for the mileage charge it's way to muchelisa T.
Le client n'a pas laissé de commentaire.Martin D.
It isn't about the location. It's more about the price. 0,99 a mile for local use is outrageous. I will never rent with U-Haul again and will warn people I know against it.Dennis J.
Le client n'a pas laissé de commentaire.Justin W.
Le client n'a pas laissé de commentaire.Jeff Z.
Nothing. Everything was excellent.Chris M.
Le client n'a pas laissé de commentaire.DAMIAN F.
Le client n'a pas laissé de commentaire.Kirk K.
Le client n'a pas laissé de commentaire.Carol G.
Le client n'a pas laissé de commentaire.GEORGE S.
Lori and Ron were very nice and extremely helpful. I would use them again in a heartbeat.Brad L.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Holt L.
Le client n'a pas laissé de commentaire.ANDREW C.
Le client n'a pas laissé de commentaire.Ramonda C.
When telling new customers that we have access until 10pm. Make to also tell them that the large automatic doors are locked at 7pm. So better get big pieces into the building first.Donna W.
Le client n'a pas laissé de commentaire.Lynne A.
Just want to say that everyone was professional and polite. Pick up and return was easy and quick. Very nice employees that I encountered. Thank you and I will do business with this rental location again.Ryan L.
I did not receive the dolly I paid for. I had to make the full payment right away when I was told I would get $50 back from the first lady that called me and told me the truck I ordered 3 weeks ago was no long available. You need to make this right! I had to call 4 people to get a resolution because the first lady I spoke to was rude and inconsiderate and tried sending me over 35 minutes from me to grab the nearest truck similar to the one I ordered. I want refunded for the dolly I did not receive.Cassandra I.
Great Service!ANDREA W.
Our ages are 84 and 77 and at both locations they helped when we weren't able to pull, latch, etc. Great service!Cecile L.
Excellent! Would recommend.Susan B.
Le client n'a pas laissé de commentaire.Chris A.
Hire more people at a decent wage to assist the customersBreanna R.
Le client n'a pas laissé de commentaire.Allison L.
This is a great storage facility and truck rental depot. Highly recommend. Lori (the owner) is terrific and the staff was always helpful.FRED G. | Expérience générale
The staff were very easy to work with and eager to resolve my storage issue, both of which I really appreciate.Paul P. | Premières impressions
Great people that provide professional experience.Andrew H.
The check engine light came on I got horrible gas mileage. I informed them at counter I should have received a discount per mile.Eric M.
Le client n'a pas laissé de commentaire.Michael C.
I don't have any recommendations for improvement. The staff was great during the check-in and checkout process. Very efficient and friendly.Christopher F.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Caleb S.
Truck was very clean in both the cab and the trailer. I was amazed at how well kept it was for having over 100k miles on it.Michael F.
My expectations and experience was above standard. No worries of unexpected or unforseen issues, like some other storage places. Very pleased.Glenn W. | Expérience générale
This was the first storage facility I have ever rented but I have no complaints. It was well lit and clean every time I was there.Dale M. | Expérience générale
Lori was super wonderful and efficient! Great asset to your team!Robert F. | Premières impressions
Absolutely wonderful in every which way, thank you so much for allowing me to extend my rental for so long. My life has been chaotic and you have been a diamond in the rough. Merci.Sarah C. | Premières impressions
Le client n'a pas laissé de commentaire.michael s. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne C. | Premières impressions
This was the first time using a storage rental unit. Definitely 100 % experience. Great job U-HAUL Woodstock !Charlene O. | Expérience générale
Le client n'a pas laissé de commentaire.vincent h. | Premières impressions
Excellent location, excellent assistance. Awesome facilityChastity V. | Premières impressions
Le client n'a pas laissé de commentaire.Paola G. | Premières impressions
Le client n'a pas laissé de commentaire.MAXINE F. | Expérience générale
I was met by a rude individual on crutches who yelled at me like I was an idiot because I didn’t know that the sliding doors closed at 7. Everyone else I had interaction with was very friendly and nice.Tiffany C. | Expérience générale
Le client n'a pas laissé de commentaire.Brain P. | Premières impressions
Le client n'a pas laissé de commentaire.tommy h. | Expérience générale
Le client n'a pas laissé de commentaire.belinda s. | Expérience générale
Le client n'a pas laissé de commentaire.David L. | Premières impressions
Payment was set up on automatic and fir several months was being charged for several extra units. Had trouble contacting store and took weeks to correct. Employees will not answer phone and goes to 800 number. Also fell outside at storage building and dislocated and broke ankle. Received NO assistance from employees. No one took information, follow up call. Etc.Bruce G. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth F. | Expérience générale
Le client n'a pas laissé de commentaire.Kassandra B. | Online Move In
The only thing pending is a $40,95 credit but overall very pleased with staff and service. ThanksDaniel R. | Online Move In
The staff was very friendly and helpfulElizabeth E. | Expérience générale
Le client n'a pas laissé de commentaire.GARY D. | Premières impressions
I reserved a storage unit online but Took 45 minutes to find reservation and available unit. What is the use of reserving if it is not honored?stacey c. | Premières impressions
Le client n'a pas laissé de commentaire.KATELIN B. | Expérience générale
Check in was a bit confusing. Had 3 emails come thru and trying to sort thru to find info but attendant was very helpful.Debra L. | Online Move In
Le client n'a pas laissé de commentaire.GARY R. | Expérience générale
This storage unit was very nice. We had another outside unit that was terrible!Most everyone we dealt with thru all our trucks and units were very nice.Lori S. | Expérience générale
Le client n'a pas laissé de commentaire.Linda M. | Online Move In
I put Three fourth gas back in the truck and when I park ed the gas hand was just a bit under the mark because it was facing down in line!!! I told the man about it and he said don't worry about but your company STILL charged me 38 dam dollars anyway!!!! I wouldn't recommend this place to no one!!!!!zachary h. | Expérience générale
The place was really helpful I did exactly what I needed it to domark t. | Expérience générale
Le client n'a pas laissé de commentaire.Courtney B. | Expérience générale
-My official Move-out date is incorrect. The storage unit was clear as of 1/20/22. -The first day I moved into the unit, my belongings were swarmed by ants. I had to contact maintenance to correct this issue. I did not have food or any other luring agents within my unit to cause such a disturbance.Jermaine S. | Expérience générale
Le client n'a pas laissé de commentaire.mark t. | Expérience générale
I like this place because all of staff members are so friendly and courteous. I wish to receive a final bill when I checked out and I am still waiting for that.Reiko W. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA M. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick C. | Premières impressions
My box was lost, I was charged an extra $1400 on accident, I repeatedly asked for other cards to be removed from the account, they weren't removed and they were charged again, I closed my account and was still charged again (on one of the cards I have asked to be removed countless times, as it is not my card). I have had multiple problems in three different states with three different U-Haul and each time was disappointing and honestly, I could put together a lawsuit for all the mismanagement of my account and belongings, as well as emotional distress. I will never recommend any U-Haul facility to anyone I know. In fact, I will go out of my way to make sure everyone knows about the experiences I have had over the past two years. Absolutely terrible. Je leur donnerais 0 étoiles, si je le pouvais.savana c. | Expérience générale
This a very safe, clean and well maintained facility. I highly recommend it.PAULA D. | Expérience générale
Good secure storage. Only had one incident where the staff mistakenly locked my unit. Other than that, excellent service.bill w. | Expérience générale
Le client n'a pas laissé de commentaire.Linda C. | Expérience générale
Very good experience with this uhaul storage.BEVERLY SUE W. | Expérience générale
Because of illness, I could not retrieve my items from storage before the next month started. I ended up paying for a full month, even though I retrieved my property one day after.Vashti W. | Expérience générale
Friendly people great location.CARL V. | Premières impressions
Le client n'a pas laissé de commentaire.Karen W. | Online Move In
Prices are a bit high for what you get.janet s. | Premières impressions
Le client n'a pas laissé de commentaire.renee t. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher C. | Premières impressions
The most convenient storage solutionLuis F. | Online Move In
Le client n'a pas laissé de commentaire.janice l. | Premières impressions
Best storage place I have ever used. Clean, friendly, secure.Jeffrey S. | Expérience générale
Super nice facility and staff.Theresa P. | Expérience générale
Everyone polite and acknowledges your arrival. Lori does a great job to help with any questions, greet you and remember you! Love UHaul!!Kathryn E. | Premières impressions
Le client n'a pas laissé de commentaire.CLINT L. | Expérience générale
Le client n'a pas laissé de commentaire.mark K. | Expérience générale
Le client n'a pas laissé de commentaire.Vadim C. | Premières impressions
Lori is very helpful and nice! Great customer service experience, thank you!Lauren R. | Online Move In
Shawn was very helpful and efficient in answering all my questions.Danielle F. | Premières impressions
The alarms would go off too frequently.James F. | Expérience générale
Royce specifically and everyone else at Uhaul of Woodstock have been truly phenomenal! Move in of the unit was super easy and I am extremely happy with the service I received.KATELIN B. | Premières impressions
The restroom in the storage area was very unclean. The employees were helpful and pleasant however.Mary M. | Expérience générale
Le client n'a pas laissé de commentaire.Hubert T. | Online Move In
Le client n'a pas laissé de commentaire.Madeleine C. | Online Move In
The staff was great!!!Carvel P. | Premières impressions
Never had a single problem or issue in the years that I rented this storage unit.JAMES A. | Expérience générale
Wish I realized that U-Haul had storage before.Kevin C. | Premières impressions
Lori and Royce are the best! Excellent customer service.JESSICA D. | Expérience générale
I am very satisfied with the cost of my unit.Sencireour L. | Online Move In
Le client n'a pas laissé de commentaire.Robert L. | Expérience générale
Great staff very knowledgeable and made this very easyMary Jo B. | Premières impressions
Le client n'a pas laissé de commentaire.Flor C. | Expérience générale
Le client n'a pas laissé de commentaire.Dale M. | Premières impressions
The guy in the counter was very friendly and very helpfulMaribel T. | Premières impressions
The staff was very friendly and helpful as well as knowledgeable about the availability on the storage units as well as the rental trucksmark t. | Premières impressions
Easy as ABC, smooth as Apple pieAyodeji B. | Online Move In
Le client n'a pas laissé de commentaire.Tammie P. | Premières impressions
Everyone was incredibly nice and accommodating . The manager was patient with my crankiness and Royce was equally as helpful and aided in returning our uhaul despite another location (out of the way) demanding it be returned to them.JAZMINE C. | Premières impressions
Very impressed with the entire operation. All of the staff was very friendly and professional. The facility was impeccable.Ronald B. | Expérience générale
Great location, easy in and out and Lori, along with her great crew , make storing and moving a much more pleasant experience.Debra D. | Expérience générale
My experience was priceless. Thank you!Jermaine S. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer B. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer B. | Online Move In
Le client n'a pas laissé de commentaire.Jennifer S. | Premières impressions
The staff was great could not ask for a better customer repHugh L T. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie W. | Online Move In
Very convenient and reasonably pricedDana T. | Online Move In
Le client n'a pas laissé de commentaire.Taylour U. | Premières impressions
Customer service was good but sometimes it was hard to get someone on the phone and the wait time when going into the facility was long as there was never anybody up front. They were always in back. Also, I cleaned out my storage unit on 8/21/21. I turned in my card and took my lock I purchased off the door. The manager was not there so I was told that they would handle the closing of my agreement. A week later I received an email stating I was behind on my payment (8/22/21). I responded to the email that I had cleared out my storage unit a week earlier. This survey says I cleared it out on 8/26/21 which is untrue. I am reporting this just in case I'm charged for days that I didn't use. Other than that, this facility was clean and convenient. The employees were nice and knowledgeable. I feel as if management needs to be more available for customers.Jessica S. | Expérience générale
The staff made all the difference. There is a Public Storage less than 5 minutes away whom I've used from time to time, but your staff is much more helpful and I will use U-haul going forward because of their Service. Please let Store Manager and staff know of their great service. In fact, I have used another U-haul facility's truck rental service because of my previous experience when I rented a moving van from this location. Great Job Team!Nancy B. | Expérience générale
Charlie at 11300 Hwy 92 is great!!!! I've actually worked with him at the Canton location before. He is always great to work with!!!Nicholas T. | Premières impressions
Le client n'a pas laissé de commentaire.LUCY S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael E. | Online Move In
Le client n'a pas laissé de commentaire.STEVEN R. | Premières impressions
Great service friendly peopleDana C. | Premières impressions
Le client n'a pas laissé de commentaire.VANESSA B. | Expérience générale
Le client n'a pas laissé de commentaire.PHILLIP H. | Expérience générale
Le client n'a pas laissé de commentaire.Emily G. | Premières impressions
Great experience all the way around.Timothy G. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Expérience générale
Everyone working there was very helpful and patient. The storage units are clean, well lit, easy to get to and the temperature comfortable. Very pleased with this location!SANDRA G. | Expérience générale
Le client n'a pas laissé de commentaire.Terry W. | Expérience générale
Great Team - Very helpful and do what they can to work with your schedulesDerek S. | Expérience générale
Le client n'a pas laissé de commentaire.holice s. | Expérience générale
Le client n'a pas laissé de commentaire.Valencia H. | Premières impressions
The employee's customer service was above and beyond! I appreciated that he worked diligently to give me a work around when I realized that I needed a larger unit to store my items. Merci.YVONNE M. | Expérience générale
Royce was very friendly, knowledgeable, and accommodating.Paul P. | Premières impressions
Le client n'a pas laissé de commentaire.Lauren N. | Online Move In
Everything about U-Haul was absolutely great.! From making reservations, to actually moving in. The front desk staff (Shawn) was very helpful, courteous and very accommodating. Made a long, tedious move smooth and not quite so stressful. Would recommend highly!SANDRA G. | Premières impressions
The desk representative was extremely helpful, professional, knowledgeable and polite.YVONNE M. | Premières impressions
Le client n'a pas laissé de commentaire.CLAIRE W. | Online Move In
Le client n'a pas laissé de commentaire.BRAD H. | Premières impressions
The halls a pretty narrow for moving in furniture like sofas. Lighting mounted low on the wall in very inconvenient location the also took up room needed to move items into the storage room.Brad L. | Premières impressions
Le client n'a pas laissé de commentaire.Luis R. | Premières impressions
The staff are very friendly and helpful! The Manager Lori, was very helpful & very friendly!Tammy P. | Expérience générale
Le client n'a pas laissé de commentaire.amadou s. | Expérience générale
We have renter space many times at other storage facilities. This is by far the cleanest and nicest place we have used.Susan S. | Premières impressions
The staff was friendly, professional and very helpfulDebra P. | Expérience générale
Le client n'a pas laissé de commentaire.David M. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Place needs to be cleaned at back parking lots lot of tree debris on groundZORAN S. | Premières impressions
I have been there two times to put items in my storage unit and have had a problem unnecessarily both times. Very inconvenientCynthia H. | Premières impressions
Drew was extremely helpful and made the entire process much better. Royce was also great. Fantastic staff and the facility and equipment were great.Naomi K. | Expérience générale
Le client n'a pas laissé de commentaire.Jean D. | Expérience générale
Le client n'a pas laissé de commentaire.maurice s. | Expérience générale
The staff at this UHaul center are incredibly kind, helpful, and inclusive. Highly recommend them.Bradley S. | Online Move In
I am selling my house and have to be out in 2 weeks! I walked in Tuesday to put a full size UHaul and a 10x10 at ground level on hold for Friday. They sent me on a wild goose chase to another location didn't get 1 till Saturday and Sunday I had no ground level storage so I went somewhere else!.Ralph S. | Premières impressions
Le client n'a pas laissé de commentaire.April R. | Premières impressions
While we had no issues with the actual storage we used the U-Haul moving service. Turns out they are independent and UcallIhaul.com damaged a valuable piece of furniture and UHaul does not accept any responsibilty or help to resolve outside of the resolution center that does nothing to help. I have reached iut to UHaul and the parent Company Amerco to be told they cannot help.Richard H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
Le client n'a pas laissé de commentaire.Ashlei D. | Premières impressions
Le client n'a pas laissé de commentaire.Gary V. | Expérience générale
Le client n'a pas laissé de commentaire.FRANK W. | Online Move In
Le client n'a pas laissé de commentaire.STEPHEN G. | Premières impressions
Le client n'a pas laissé de commentaire.Robert T. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff T. | Premières impressions
I already did This reviewKimberly S. | Expérience générale
My only complaint was that I reserved a 10x10 unit & received confirmation. When I arrived, I was told that you didn't have any 10x10s. I asked, then why send me confirmation, why not let me choose either the 10x10 or 2 5x5 units side by side.Rebecca R. | Premières impressions
The only complaint is no one answered the phone on three different days I tried to callKimberly S. | Premières impressions
I have rented from the Woodstock GA location (Hwy 92) on several occasions, and the manager (Lori and her staff) has always be polite, professionally respectful and extremely helpful each time. I would highly recommend that team to my friends and neighbors. KNKENNETH N. | Premières impressions
Logan was fantastic to work with. Also, so was the other young man whose name starts with the letter. I've been a customer since 2016 and rented a second & larger storage this time. This is a great location, always clean, and the staff are always so polite and awesomely helpful. Thanks Lori for having a great team. I just wish the location would pick up their phone and every call didn't go to the U Haul call center. I wind up just going to the location to talk to the staff instead of the corporate customer service staff.VOLANTE J. | Premières impressions
Great customer service!!!kathryn w. | Premières impressions
Very clean and the employees were very helpful and friendly! Awesome experience! Thank you!Mary M. | Premières impressions
Awesome experience!MARY M. | Expérience générale
Very helpful great customer serviceLisa S. | Premières impressions
Very friendly staff.ANNA H. | Expérience générale
The only thing I would have liked is more actual light in the storage unit. Light only coming from hallway made it a challenge sometimes. This storage facility was far above others I had looked at and am glad I used this one for many reasons mentioned above in ratings. If the need arose again, I would certainly check back.donna b. | Expérience générale
Le client n'a pas laissé de commentaire.MARY M. | Premières impressions
Lori Shown is always top shelf in customer service and product knowledge. An asset to the Uhaul businessBryan J. | Premières impressions
They never answer the phones- Hire more people!!!Cary B. | Online Move In
Royce was really easy to work with!!!Jeffrey S. | Premières impressions
Le client n'a pas laissé de commentaire.Kamron S. | Expérience générale
Le client n'a pas laissé de commentaire.TEDDY M. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher G. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas S. | Expérience générale
Le client n'a pas laissé de commentaire.Adriana C. | Online Move In
Le client n'a pas laissé de commentaire.Pat D. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond D. | Expérience générale
My customer service agent at the office front desk was very courteous, helpful and professional. My move in was simple, smooth and unabated. All of my questions were answered and needs met. I highly recommend this facility!!Troy M. | Premières impressions
Le client n'a pas laissé de commentaire.Phil p. | Expérience générale
Le client n'a pas laissé de commentaire.Nichole C. | Premières impressions
Le client n'a pas laissé de commentaire.James P. | Premières impressions
Le client n'a pas laissé de commentaire.Meredith G. | Premières impressions
Great customer service agent that assisted me in renting the unitMARIA M. | Premières impressions
Excellent clean facility. Staff very pleasant and helpful. Definitely recommend!!Brian S. | Premières impressions
Le client n'a pas laissé de commentaire.LARRY R. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa P. | Premières impressions
This was a very nice, professionally run Uhaul facility. My only complaint is the alarm system on the unit. Every single time I would access the storage unit, the alarm would go off. This issue was pointed out to several of the staff members that assured me it would or has been taken care of. They checked my access card and made sure everything was in order, but the issue still persisted. As I stated, the facility was nice, but the alarm system was annoying and to be honest rather embarrassing if others were around.Trenton D. | Expérience générale
Le client n'a pas laissé de commentaire.Theresa P. | Premières impressions
Le client n'a pas laissé de commentaire.April H. | Premières impressions
As one of the 1st residents of the motorhome storage facility I couldn't have been happier. I always felt that my motorhome was secure and safe.RON S. | Expérience générale
I was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.BRUCE H. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany W. | Expérience générale
Normally I don't leave reviews for companies, but I had an overwhelmingly good experience with this location that I had to share. Lori Shown was extremely helpful and courteous to me along with the other associates at this location. Thank you for the wonderful service!CASSIDY A. | Premières impressions
We moved from Louisiana to Georgia. U-Haul has been very helpful with our move. Their staff is friendly, polite, helpful and well trained. Lori was easy to deal with and knowledgeable.DIANNA O. | Premières impressions
Le client n'a pas laissé de commentaire.George I. | Expérience générale
Le client n'a pas laissé de commentaire.john d. | Expérience générale
Le client n'a pas laissé de commentaire.carrie v. | Expérience générale
Ross was very helpfulDale M. | Premières impressions
Le client n'a pas laissé de commentaire.George I. | Premières impressions
Le client n'a pas laissé de commentaire.Joan M. | Expérience générale
We reserved the unit via U-Haul National while renting a Truck to move across states. The unit was free for the first month and $34 for the following months. On going to pay for the first time we got charged $44 which was greater than the advertised price. Even the signs at the store show the price to be $34. When we brought up the matter with the agent the vehemently refused and said the unit we got was $44 and the would/could not charge me any lower price. Rather than disagree we paid and decided we would not stay at this facility and moved out from this facility to another. Other than renegading on their advertised price and being charge a higher rate without notice the facility was clean and everything else was above our expectation. We make decisions and get into contracts based on agreements. To renege is uncalled for and thus we felt cheated. As such I would not recommend this facility to others.JOANNES L. | Expérience générale
I had moved out of the storage unit on November 29 I went in the office and I’ll let Roy know he check the system it said I had zero balance and I didn’t have an automatic payment set up I asked him does he have a receipt for me to show that I moved out he said the ladies on the next day would come in complete out the unit and then U-Haul would send me a confirmation email I never got the confirmation email and in fact the move out as far as U-Haul was concerned doesn’t look like it was put in the system until December 2Mark E. | Expérience générale
Logan was Great!!Whitney A W. | Premières impressions
U-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I'm an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!Dina D. | Premières impressions
Le client n'a pas laissé de commentaire.Matt H. | Expérience générale
Le client n'a pas laissé de commentaire.MARLENE S. | Expérience générale
Le client n'a pas laissé de commentaire.Kenya R. | Expérience générale
From day 1 the staff was incredibly friendly and I was extremely impressed by their professionalism. The facility itself is well maintained, cleanly, and secure. I cannot speak highly enough about this location!seaton c. | Expérience générale
Best storage facility around. The staff was so nice and helpful. The facility is very clean. You will not go wrong here.Donna E. | Expérience générale
Lori is great!!FRED G. | Premières impressions
Le client n'a pas laissé de commentaire.xanna d. | Premières impressions
Le client n'a pas laissé de commentaire.TEDDY M. | Premières impressions
Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!Kelly C. | Premières impressions
The customer service here is second to none!Brian A. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW C. | Expérience générale
Le client n'a pas laissé de commentaire.Corey V. | Expérience générale
Le client n'a pas laissé de commentaire.Canetha W. | Expérience générale
Clean & secure!! A great place to rent a storage unit!!Rhonda P. | Expérience générale
Le client n'a pas laissé de commentaire.Trudie R. | Expérience générale
Le client n'a pas laissé de commentaire.William L. | Premières impressions
Le client n'a pas laissé de commentaire.Kamron S. | Premières impressions
Very friendly and helpful staffPaul B. | Premières impressions
One of the best U-Haul facilities I've seen. Well managed and very professional staff that is very helpful.Wayne W. | Expérience générale
Lori is always the BEST. Very knowledgeable and considerate.Martha M. | Expérience générale
Royce in Woodstock GA was especially kind patient and very helpful!Cynthia L. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT B. | Expérience générale
Le client n'a pas laissé de commentaire.Martha M. | Premières impressions
Le client n'a pas laissé de commentaire.David T. | Expérience générale
Lori and staff are wonderful people. They were always professional and friendly and were committed to helping us whenever we spoke to them.CHARLES D. | Expérience générale
The Customer service personnel were top notch . However there have been a few isuues which I think the computers are responsible for. When we went to the units we were assigned one was already taken with a lock on it. That issue was resolved. Then when I came back the next day they were unable to find me in the system when my card reader would not work. They let me access my uniot since it was a Sunday and told me they would have to get with a manager to figure it all out.Martha M. | Premières impressions
Lori and her staff are all very knowledgeable, friendly, and go above and beyond to satisfy the customer.jack b. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew W. | Premières impressions
Very friendly, fast and helpfulTrudie R. | Premières impressions
I have used this facility as well as my family many many many times! I've always rented trucks the same with my family and this was the first time renting storage. I was told one thing when I originally got the unit but was told something different when I was getting out of it. then the lady on the phone which I know her by face and name because of so much business I've given you guys but she told me on the phone that she was just an employee of the 800 number and not at the location itself. She would not honor what I was told originally so I want to see no need to call and resolve before submitting this survey. I ask her twice to honor what I had been told and she would not. Will not recommend this location for storage.Deborah M. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos C. | Expérience générale
Le client n'a pas laissé de commentaire.William G. | Expérience générale
The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.Gayla H. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa C. | Expérience générale
also rented a storage unit, good experience.Tom M. | Premières impressions
It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn't and that makes it ineffective.James F. | Premières impressions
Le client n'a pas laissé de commentaire.john e. | Expérience générale
.Deborah M. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID G. | Expérience générale
Le client n'a pas laissé de commentaire.Lerinda G. | Expérience générale
Very clean facility and people were very helpfulMIKE S. | Premières impressions
Great place brand new very cleanGene B. | Expérience générale
Le client n'a pas laissé de commentaire.jack b. | Premières impressions
This is an awesome U-Haul facility. They have a wonderful staff that was very helpful.Susan C. | Premières impressions
The time it took to get in and out was upsetting and then the key card didn't work so another had to be made. Even the spot they gave us had another car half way on our spot. They don't check these things.Ayesha N. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory M. | Expérience générale
Laura was very helpful. I had several move in date changes.Canetha W. | Premières impressions
Two negatives, otherwise five stars: 1- Exceedingly difficult to contact any local facility directly by phone; you reach the national customer service center if the local office doesn't answer, which is often. I phoned yesterday several times to ask a question, customer service center passed along my message, said the local facility got my question and would call me back: still waiting.... 2- We did not know until we opened the storage space door that each space is not entirely enclosed. No ceilings! Wire fence material is the ceiling. Our space had a giant rat trap in the back corner so any vermin/pests brought in by other renters can easily spread from space to space. Plus, if a rat does get in and get trapped and dies, our belongings are going to stink to high heaven. Other facilities where I have rented space previously were completely enclosed. This was an unexpected unpleasant surprise and a big negative for me. Be sure to look at the space before you sign a contract.David T. | Premières impressions
Le client n'a pas laissé de commentaire.PEGGY M. | Expérience générale
Helpful and friendly staff.David H. | Premières impressions
I'm very very satisfied 😊Lueann W. | Premières impressions
I called U Haul and was told there was a 5X5 space available at location for $34,95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!bill w. | Premières impressions
No commentsAmy B. | Expérience générale
I was not told about the app for the return time. I returned the van at 7pm & had it reserved until 815pm. I called later to find out they charged me a late fee of $20 WRONGFULLY WITHOUT TELLING ME.Stephanie L. | Expérience générale
Storage units not yet open 24/7 Staff very accommodatingTim L. | Expérience générale
Great experience; thanks so much!! One suggestion, the use of your push carts off-site would be of great benefit to some; perhaps have them signed out for use with a refundable deposit or small fee.Jerry O. | Expérience générale
Logan was knowledgeable, professional and very helpful. Excellent experience. June & JoeJUne J. | Premières impressions
The facility is well managed and offers good security and amenities.William S. | Expérience générale
Upon getting a new bank card/forgetting to update my info, instead of notifying me that my payment didn't go through they would charge $15 late fee immediately. Rude and impersonal.Autumn C. | Expérience générale
Excellent service with a friendly staff.sam s. | Expérience générale
Lori and crew are very accommodating Everything went smoothly TimTim L. | Premières impressions
Everyone was extremely helpful to us with our moving and storage needs.SUSSIE S. | Expérience générale
Friendly, fast, Knowledgeable. Great place/dean b. | Premières impressions
Came in on Saturday and it was very busy. Not enough staff. Had rented a storage space 2 days before. Had to wait on person who could help me. He was rude. Will take my business elsewhere from now on.Lynn L. | Premières impressions
Excellent customer service!Wayne W. | Premières impressions
extra nice employee and facility was so cleanCarol V. | Premières impressions
Great jobTracey G. | Expérience générale
Your management in charge are inflexible to reasonable requests.Jeff L. | Expérience générale
Great service and convenient to have storage available on site.Suzanne G. | Premières impressions
Lori provided excellent service.Ed G. | Expérience générale
Very helpful and courteous staff - amazing to work with! Went above and beyond to help me with moving and storage and bulk disposalkelley j. | Expérience générale
2 years, never a problem. Well worth the money.Kevin B. | Expérience générale
As a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.Ruth B. | Premières impressions
Great service!Mark P. | Expérience générale
Thank you so much for the wonderful service!Retha B. | Expérience générale
I visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!Heather W. | Expérience générale
Well-maintained, clean, nice!Stephen W. | Expérience générale
THe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!kelley j. | Premières impressions
Positive experience. Employees encountered were all nice.denise d. | Expérience générale
More space needed. Good thing they are expanding.Timothy M. | Expérience générale
Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!Sharon m. | Expérience générale
Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,Ruben K. | Expérience générale
Everything was handled very professionally and in a timely manner.sam s. | Premières impressions
Outrageously expensive for the spaceClaire N. | Expérience générale
Good service!Xue L. | Expérience générale
Very professional staffAndrea T. | Expérience générale
Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.michele w. | Expérience générale
Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!Jay K. | Expérience générale
Excellent service.Teresa C. | Premières impressions
Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.Kara B. | Expérience générale
I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. Je les recommande.JILL T. | Expérience générale
Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.Rachael D. | Expérience générale
My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That's just unfair!Cary B. | Premières impressions
U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.Marie K. | Premières impressions
Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad dealDavid B. | Expérience générale
People are very helpful and professionalVijaya K. | Expérience générale
Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.susan r. | Expérience générale
Professional friendly staff. Excellent service à la clientèle.shamice r. | Premières impressions
PpCharles Z. | Expérience générale
Great facility...will use again!!!dean g. | Expérience générale
The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!Theresa S. | Premières impressions
At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.walter m. | Expérience générale
Dennis the U-box delivery driver was fast, friendly and efficient.Thomas B. | Expérience générale
The staff is very friendly and helpful they made moving from California extremely easymike r. | Expérience générale
The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.William S. | Réservation
Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answersGEORGE S. | Expérience générale
I always have used u-haul for years and will continue to use them .. Thank you for everything.Marlene L. | Expérience générale
I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"Robert G. | Expérience générale
Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.VENUGOPAL V. | Expérience générale
Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.charles c. | Expérience générale
AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOUcynthia y. | Expérience générale
Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!Kin M. | Expérience générale
Very friendly peopleStephen D. | Expérience générale
The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.Luke H. | Réservation
Great service! Great value!James P. | Expérience générale
Excellent service from both Lorie and Lisa!MATT R. | Réservation
They did not try to help and sent me demanding emails and I did not rentStan J. | Expérience générale
The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.aurora h. | Expérience générale
Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.Christiana e. | Expérience générale
Merci.ralph g. | Réservation
I couldn't believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.Julane W. | Expérience générale
I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.ben w. | Expérience générale
The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.KARYN P. | Expérience générale
Lines were kind of long but service people were great to work with...SCOTT J. | Expérience générale
I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.carol s. | Expérience générale
The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.BABUKHAN P. | Expérience générale
There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the costTamara F. | Expérience générale
Very helpful and courteous staff.william k. | Expérience générale
Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.Philana N. | Expérience générale
The crew was exceptionally helpful and went above and beyond to answer questions and to helpKERMIT T. | Expérience générale
Lisa was my customer service person. LISA IS EXCELLENT!!!!Carolyn D. | Expérience générale
Great Experience! Highly recommend the UBox for moving.Norma P. | Expérience générale
The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.CARON R. | Expérience générale
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