Customer Reviews for U-Haul Moving & Storage of Woodstock

5 918 évaluations

11300 Hwy 92   Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

(678) 494-1551

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(678) 494-1551

11300 Hwy 92
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Alice M. 
Évaluation :
5

Shawn is always helpful and knowledgeable on rentals and towing accessories!

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

After renting a cargo van for 2nd time and returning it after hours I still had a problem trying to log into the web site and “share this location” on page still wouldn't work. Had to call next day to get my $20 refund back to let them know what happened.

Ralph L. 
Évaluation :
5

Great customer service! Awesome experience!!

Carly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Rien

Chukwuma U. 
Évaluation :
5

Appreciate the professional and helpful experience!

James P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joan H. 
Évaluation :
2

Make sure employees follow through on prepping a unit for renting. I rented two units and one was still in use when my movers tried to load the unit. Also make sure locks are in unit.

Carol W. 
Évaluation :
5

Possibly have more staff on hand for Saturday mornings. The 2 staff members were doing a great job from what I saw but there was a line 4 deep at 8:30 when I was there. When it was my turn, everything was handled quickly and efficiently.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

There's an issue when trying to check out after hours onto the web site. When it asks you to share the location to verify you are at the right location the link doesn't work. Tried it several times to know avail.

Ralph L. 
Évaluation :
5

This was one of the VERY BEST customer experiences I've ever had with something a bit more than simple. Communication and Execution by UHaul each step of the way was Superior to pretty much any 3rd party involved task I've completed in several years! THANK YOU SO MUCH for a well defined, communicated and EXECUTED process and SERVICE!!!

Karl S. 
Évaluation :
5

So friendly and helpful. I love this place. They make check in and check out so easy and convenient. I will definitely be using them again

Jeff K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitrii M. 
Évaluation :
3

Its not the location I had problems with...it was the whole uhaul system I would rate a 1 star. No one seemed to know what was going on, we had to manage alot of it ourselves...i.e. coordinate the pick up with the uhaul movers and link people together so we could get our boxes on time. Every time we called, it was like the first time someone was dealing with a uhaul box.

Jarrett E. 
Évaluation :
1

The lady didn't acknowledge me for about 5 mins when I was standing right in front of her....Very Rude. Returning was a nightmare. Got charged for a dirty truck, that was already dirty, plus got charged for gas 48 for 13 miles. Finally, got it resolved after all day.

ELGIN W. 
Évaluation :
5

Uhaul in general needs to cut out these private sites or have some standards for them. Only ever use corporate stores like this one!

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEVELLE M. 
Évaluation :
1

I was charged for the cleaning, mean why, I just used the truck to pick up a mattress almost new one. The truck was clean when I dropped it. I will appreciate it if my $25 can be refunded back to my card because no one is picking up my call.

Temitope F. 
Évaluation :
4

While we were there the alarm went off twice - from someone who unlocked their unit without checking in. It made me wonder what happens when the alarm goes off. No one came to check those units. If someone breaks into my unit and the alarm goes off, will someone be checking on it? Maybe it's observed on camera.

Sam H.  |  Premières impressions 
Évaluation :
5

The truck was cleaned but it was very used!! Vibrated badly out on the interstate. The storage box was Very dented up too. Had 150k on it so probably time to put this truck out yo pasture.

todd T. 
Évaluation :
5

This place runs like a well oiled machine. Very professional, knowledgeable, eager to help. This will be my "go to" place for moving and storage needs. I was very impressed, and told them so.

David H. 
Évaluation :
4

Friendly staff great customer service great location. Convenient hrs.

DeBorah S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

This was my first time using this location. Staff was very helpful and answered any questions I had. Office and outdoor truck storage are clean, safe and very well organized. Easy in an and out.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha B.  |  Online Move In 
Évaluation :
5

The windshield and dash were quite dirty. Also, it smelled like a previous renter had smoked in the unit.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEJAL T.  |  Premières impressions 
Évaluation :
5

Uhaul manager, Lori Shown, was very professional and provided me with exceptional customer service. All the employees were friendly and helpful as well.

Teryl T.  |  Expérience générale 
Évaluation :
4

The online app to return the equipment is buggy at best. It's incredibly frustrating and just seems like a money grab to force customers to pay $20 to have y'all mess with it. Fix your portal! The u-haul location itself is great, very helpful staff when it's open.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carleigh W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzie F. 
Évaluation :
2

There was a lot of water in the flour and on my belongings. The mattress was wet and moldy. Several pictures frames were ruined due to the water. A bookcase and an antique dresser were damaged by water and mold.

Melany W.  |  Expérience générale 
Évaluation :
1

This was a horrible experience!! Equipment was not road worthy and assistant manager was completely disengaged with regard to solving the problem. Extremely stressful & frustrating experience.

loretta S. 
Évaluation :
3

I was not aware there was a $20 dollar fee for afterhours drop off eventhough i informed them I would drop off at night. That $20 fee was more expensive than my base rental and if known I would have rented the equipment for one more day at less then the "fee". I guess lesson learned for the next time.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
4

Our circumstances put us in a position to need a van.We rented it back to back weekends for approximately 24-30 hours each. The round trip mileage was approximately 800-850 total (220 one way). Our total cost was approximately $600. TOO EXPENSIVE!!

PHILIP D. 
Évaluation :
2

Site double charged us and we are in dispute. Your customer service is horrible.

Jeffery R. 
Évaluation :
5

The employees were patient and knowledgeable about the service that they offered. And took the time to explain any questions that I had.

Bernadette S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Excellent service à la clientèle

Melissa P. 
Évaluation :
5

Friendly and helpful team! Great atmosphere!

Jeff K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
1

The self checkout did not work. Had to wait an hour and a half for inside service very understaffed. The automated system on the inside was very slow and information had to be input repeatedly. The staff was helpful and apologetic.

John W. 
Évaluation :
5

Need a more visible drop box and need correct pic for specific site or make standard for all sites

Randolph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

El lugar es excelente, y el personal es muy muy amable los recomiendo excelente atención

Erika M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard Hewgley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Drop of location was changed from 1 mile from from house to 30 miles round trip and extra 1 hour. No compensation

David W. 
Évaluation :
3

Cleanliness & Saftey: The front & back windshield was extremely dirty & very difficult to see out of when sun hit it. The interior of the truck had an oder like some type of food. Communication: We were stuck in traffic due to a terrible accident & attempted to call 30 minutes before the return time to inform that we might be late returning the truck. The wait for a representative was 45-50 minutes. So, we went to the live chat & typed in our message & it typed back that the chat doesn't work with this location, so, we found another chat & it didn't work either, so, I did a response email from my confirmation email. I do want to point out that the gentleman at the counter was very courteous, informative & professional.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renisha C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Nothing! Another great experience with everyone we dealt with today! A big shout out to Matthew for helping us pick up our rental truck today and to reserve another one for next week. The customer service at this location is so nice, knowledgeable, helpful, and friendly. I cannot day enough about this location!

KIMBERLY S. 
Évaluation :
3

Have the truck where it is supposed to be. Your website and app looks like something from the early 2000s. Absolutely archaic. Can't believe you don't have GPS in the trucks to interface with your app and the return process. The whole experience was absolutely miserable.

Rodney B. 
Évaluation :
4

The after hour check in using the phone to save $20 was a bit much especially when after 5 minutes I was asked to go scan in a code on a window at the main office which I could not find after looking for a while and just gave up. Everything else was very smooth.

Jeffrey H. 
Évaluation :
5

Using the after hours check-in was a bit difficult but we made it work

CHET H. 
Évaluation :
4

Location and service were good- The truck itself could use new wiper blades and the brakes are starting to squeak some.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
5

Everyone is friendly and knowledgeable very pleasant experience thank you

Antonino L. 
Évaluation :
1

I didn't rent anything from y'all!! You have been scammed and given the wrong phone number and info. Please stop all business having to do with this number!!

marcelo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty M. 
Évaluation :
4

We were renting for the first time. Maybe next time the representative can ask the customer if they have been here before and offer to help with understanding the features accordingly.

Rohit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger A. 
Évaluation :
5

My daughter was moving out of Woodstock due to the increase in rent. This Uhaul location and staff are the best in the area. Friendly, understanding, and fast. Kudos to all. The staff deserves a raise. It was one of the most smoothest transactions picking up and dropping off we have ever experienced. 10 ⭐️ stars!

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

At the out set, I would like to highlight that this location staff were nice and courteous. The first truck they gave had a shattered right side mirror. I asked them to get a different truck and they did offer me one and I thank them for accommodating my request. However, they did not update the contract to reflect the time lost in exchanging the trucks (40 minutes) in the time to return the truck. I did also inform them that the actual mileage on the truck is one mile more than what is listed in the contract and I did input the correct mileage online, but they still charged me for the extra mile ($0,99). Maybe next time they will be more accurate in their processing. Merci.

Nabeil A. 
Évaluation :
1

It was a nightmare! I'm still getting random emails for uboxes that have been Returned. Some one in customer service randomly canceled my original order my things arrived late. They were stuck at a faculty almost an hour away from my home. I received my goods a week later than expected. The moving helpers were extremely unprofessional. And to too if off some of my things are missing!!!! I will never use uhaul again or recommend you. !

Kendra T. 
Évaluation :
5

The clerk who checked it out to us - Matthew I don't know what his long term plans are - I don't know if he's the store manager - or a trainer I do know that he was fantastic and deserves any advancement or he'll be running the training dept at the Ritz !

philip C. 
Évaluation :
5

Location great, but the truck was horrible. The air conditioner wouldnt work while driving on the freeway. 6 hours of no A/C in the south is pure torture. When the truck was idling it would work, but the moment your get on the freeway it turned off and never turned back on AT ALL. I want a partial refund for my $400+ truck rental.

Ryan M. 
Évaluation :
5

Great!!

PHILIP D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Very efficient

GROVER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina M. 
Évaluation :
4

The truck was one of the worst I have ever rented. When you apply the brakes the steering wheel would pull hard to the right. At different speeds there was vibrations that I am not sure if they came from the wheels or drive train. The seat was very uncomfortable. Finally the truck looked like it had been thru some very hard times.

Herbert B. 
Évaluation :
5

Nothing. This was the best U-Haul experience I have ever had. Top notch customer experience!

Joseph S. 
Évaluation :
3

I was charged twice for one rental and it's been over two weeks and still don't have my money back after talking to multiple people multiple different times!! This isn't fair business and until it's resolved I will never rent from Uhaul again

Tara D. 
Évaluation :
5

One issue. Windshield wipers were worn and ineffective in the rain. That is part of the equipment that needs to be checked prior to renting equipment.

Charlotte R. 
Évaluation :
4

a little slow picking up my rental ... only one person behind the counter, but drop off was very easy.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Have used this location multiple times and I have been extremely pleased every time

Rickard H. 
Évaluation :
5

For Lori at Woodstock UHaul Thankyou Lori! You have been a pleasure to work with over the past year or so- moving is a stressor in general but you make it easier. You are very knowledgeable and efficient instilling trustworthiness in your company. Your best attribute to me is your focus on the customers needs, your interaction and respectful attitude with each customer. Thankyou!!!!

CATHERINE S.  |  Expérience générale 
Évaluation :
4

Not informed that wiring was not drilled through the car - but left inside so that it had to be pulled through the hatch back

Virginia D. 
Évaluation :
2

A Huge hassle. We have rented trucks numerous times with no issues. But, renting this unit was a series of problems.

Dana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
3

Trailer was not clean and had damage inside and had bloats broke off in front of unit

BRIAN S. 
Évaluation :
4

I dropped it off at 705pm, just after close, wish there could be time stamp so I don't have to pay till next Morning

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

The checkout process is a bit too time consuming...the check in process was great!

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina S. 
Évaluation :
5

Process went smoothly for the most part. U-Box is definitely the most economical box system for moving I have found. Only issue I ran into was that I didn't realize I had to schedule a self pickup time +/- 24 hours beforehand. It would have been nice to be reminded of that via email. Also, the site/app could be improved when it comes to U-Box order tracking

Chris V. 
Évaluation :
5

The drop off process was fast and efficient, however, I did not receive an invoice.

Ed L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben C. 
Évaluation :
5

Always nice and courteous. Trucks clean and available.

Cynthia S. 
Évaluation :
5

I can't say enough about this place! I needed to rent 3 big units and set up auto draft payments. Dillan was so friendly and helpful and got me units as close together as possible. Wyatt came in and helped out when it got real busy. Both young men did their jobs with smiles and offered their help when needed. Lori , the general manager, was so nice also. She took me and showed me all the units. The entire process has been such an enjoyable experience! When you need a storage unit check this business out! You can thank me later 

KIMBERLY S.  |  Premières impressions 
Évaluation :
5

it would be nice if your employees would contact the renter directly via phone or email when an object is left in the vehicle. For people like me who rent locally several times throughout the year, that would be a great incentive to remain with U-Haul rather than rotating to Penske and budget.

Stephen W. 
Évaluation :
5

The U-box and customer service itself was spectacular. Although the 10' foot moving truck I used to transport myself and the U-box smelled like urine and cigarettes and it was interestingly “sticky” everywhere...

Myung W. 
Évaluation :
5

I could not find what to scan to make the app work for turn in. I scanned every barcode and we code I could find on the truck and the paper work. So I loved the keys in the back sorry for the inconvenience

shannon S. 
Évaluation :
5

Great professional, friendly and helpful staff! Quick, easy experience.

Neal B. 
Évaluation :
3

My truck was clean but in below average mechanical condition. Vehicles need to be test driven before next rental. A visual inspection is not enough

Brian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDY S.  |  Premières impressions 
Évaluation :
5

General manager Lori, assistant manager Sean and let's not forget Charlie. They took care of my every need. I have been to other U-Haul stores, but Highway 92 Woodstock store beats them all. Honestly they deserve more than five stars. David Lanning

David L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adrienne c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suzie F.  |  Expérience générale 
Évaluation :
5

All good-very nice staff

michael s.  |  Expérience générale 
Évaluation :
5

This is a great storage facility and truck rental depot. Highly recommend. Lori (the owner) is terrific and the staff was always helpful.

FRED G.  |  Expérience générale 
Évaluation :
5

The staff were very easy to work with and eager to resolve my storage issue, both of which I really appreciate.

Paul P.  |  Premières impressions 
Évaluation :
5

My expectations and experience was above standard. No worries of unexpected or unforseen issues, like some other storage places. Very pleased.

Glenn W.  |  Expérience générale 
Évaluation :
4

This was the first storage facility I have ever rented but I have no complaints. It was well lit and clean every time I was there.

Dale M.  |  Expérience générale 
Évaluation :
5

Lori was super wonderful and efficient! Great asset to your team!

Robert F.  |  Premières impressions 
Évaluation :
5

Absolutely wonderful in every which way, thank you so much for allowing me to extend my rental for so long. My life has been chaotic and you have been a diamond in the rough. Merci.

Sarah C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne C.  |  Premières impressions 
Évaluation :
5

This was the first time using a storage rental unit. Definitely 100 % experience. Great job U-HAUL Woodstock !

Charlene O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent h.  |  Premières impressions 
Évaluation :
5

Excellent location, excellent assistance. Awesome facility

Chastity V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paola G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXINE F.  |  Expérience générale 
Évaluation :
3

I was met by a rude individual on crutches who yelled at me like I was an idiot because I didn’t know that the sliding doors closed at 7. Everyone else I had interaction with was very friendly and nice.

Tiffany C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brain P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tommy h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

belinda s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Premières impressions 
Évaluation :
3

Payment was set up on automatic and fir several months was being charged for several extra units. Had trouble contacting store and took weeks to correct. Employees will not answer phone and goes to 800 number. Also fell outside at storage building and dislocated and broke ankle. Received NO assistance from employees. No one took information, follow up call. Etc.

Bruce G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kassandra B.  |  Online Move In 
Évaluation :
5

The only thing pending is a $40,95 credit but overall very pleased with staff and service. Thanks

Daniel R.  |  Online Move In 
Évaluation :
5

The staff was very friendly and helpful

Elizabeth E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY D.  |  Premières impressions 
Évaluation :
3

I reserved a storage unit online but Took 45 minutes to find reservation and available unit. What is the use of reserving if it is not honored?

stacey c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATELIN B.  |  Expérience générale 
Évaluation :
5

Check in was a bit confusing. Had 3 emails come thru and trying to sort thru to find info but attendant was very helpful.

Debra L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R.  |  Expérience générale 
Évaluation :
5

This storage unit was very nice. We had another outside unit that was terrible!Most everyone we dealt with thru all our trucks and units were very nice.

Lori S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M.  |  Online Move In 
Évaluation :
1

I put Three fourth gas back in the truck and when I park ed the gas hand was just a bit under the mark because it was facing down in line!!! I told the man about it and he said don't worry about but your company STILL charged me 38 dam dollars anyway!!!! I wouldn't recommend this place to no one!!!!!

zachary h.  |  Expérience générale 
Évaluation :
5

The place was really helpful I did exactly what I needed it to do

mark t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney B.  |  Expérience générale 
Évaluation :
3

-My official Move-out date is incorrect. The storage unit was clear as of 1/20/22. -The first day I moved into the unit, my belongings were swarmed by ants. I had to contact maintenance to correct this issue. I did not have food or any other luring agents within my unit to cause such a disturbance.

Jermaine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark t.  |  Expérience générale 
Évaluation :
5

I like this place because all of staff members are so friendly and courteous. I wish to receive a final bill when I checked out and I am still waiting for that.

Reiko W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C.  |  Premières impressions 
Évaluation :
1

My box was lost, I was charged an extra $1400 on accident, I repeatedly asked for other cards to be removed from the account, they weren't removed and they were charged again, I closed my account and was still charged again (on one of the cards I have asked to be removed countless times, as it is not my card). I have had multiple problems in three different states with three different U-Haul and each time was disappointing and honestly, I could put together a lawsuit for all the mismanagement of my account and belongings, as well as emotional distress. I will never recommend any U-Haul facility to anyone I know. In fact, I will go out of my way to make sure everyone knows about the experiences I have had over the past two years. Absolutely terrible. Je leur donnerais 0 étoiles, si je le pouvais.

savana c.  |  Expérience générale 
Évaluation :
5

This a very safe, clean and well maintained facility. I highly recommend it.

PAULA D.  |  Expérience générale 
Évaluation :
5

Good secure storage. Only had one incident where the staff mistakenly locked my unit. Other than that, excellent service.

bill w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C.  |  Expérience générale 
Évaluation :
5

Very good experience with this uhaul storage.

BEVERLY SUE W.  |  Expérience générale 
Évaluation :
3

Because of illness, I could not retrieve my items from storage before the next month started. I ended up paying for a full month, even though I retrieved my property one day after.

Vashti W.  |  Expérience générale 
Évaluation :
5

Friendly people great location.

CARL V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W.  |  Online Move In 
Évaluation :
5

Prices are a bit high for what you get.

janet s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C.  |  Premières impressions 
Évaluation :
5

The most convenient storage solution

Luis F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janice l.  |  Premières impressions 
Évaluation :
5

Best storage place I have ever used. Clean, friendly, secure.

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Super nice facility and staff.

Theresa P.  |  Expérience générale 
Évaluation :
5

Everyone polite and acknowledges your arrival. Lori does a great job to help with any questions, greet you and remember you! Love UHaul!!

Kathryn E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINT L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vadim C.  |  Premières impressions 
Évaluation :
5

Lori is very helpful and nice! Great customer service experience, thank you!

Lauren R.  |  Online Move In 
Évaluation :
4

Shawn was very helpful and efficient in answering all my questions.

Danielle F.  |  Premières impressions 
Évaluation :
4

The alarms would go off too frequently.

James F.  |  Expérience générale 
Évaluation :
5

Royce specifically and everyone else at Uhaul of Woodstock have been truly phenomenal! Move in of the unit was super easy and I am extremely happy with the service I received.

KATELIN B.  |  Premières impressions 
Évaluation :
5

The restroom in the storage area was very unclean. The employees were helpful and pleasant however.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubert T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine C.  |  Online Move In 
Évaluation :
5

The staff was great!!!

Carvel P.  |  Premières impressions 
Évaluation :
5

Never had a single problem or issue in the years that I rented this storage unit.

JAMES A.  |  Expérience générale 
Évaluation :
5

Wish I realized that U-Haul had storage before.

Kevin C.  |  Premières impressions 
Évaluation :
5

Lori and Royce are the best! Excellent customer service.

JESSICA D.  |  Expérience générale 
Évaluation :
5

I am very satisfied with the cost of my unit.

Sencireour L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
5

Great staff very knowledgeable and made this very easy

Mary Jo B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Flor C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale M.  |  Premières impressions 
Évaluation :
5

The guy in the counter was very friendly and very helpful

Maribel T.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful as well as knowledgeable about the availability on the storage units as well as the rental trucks

mark t.  |  Premières impressions 
Évaluation :
5

Easy as ABC, smooth as Apple pie

Ayodeji B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie P.  |  Premières impressions 
Évaluation :
5

Everyone was incredibly nice and accommodating . The manager was patient with my crankiness and Royce was equally as helpful and aided in returning our uhaul despite another location (out of the way) demanding it be returned to them.

JAZMINE C.  |  Premières impressions 
Évaluation :
5

Very impressed with the entire operation. All of the staff was very friendly and professional. The facility was impeccable.

Ronald B.  |  Expérience générale 
Évaluation :
5

Great location, easy in and out and Lori, along with her great crew , make storing and moving a much more pleasant experience.

Debra D.  |  Expérience générale 
Évaluation :
5

My experience was priceless. Thank you!

Jermaine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S.  |  Premières impressions 
Évaluation :
5

The staff was great could not ask for a better customer rep

Hugh L T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W.  |  Online Move In 
Évaluation :
5

Very convenient and reasonably priced

Dana T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylour U.  |  Premières impressions 
Évaluation :
4

Customer service was good but sometimes it was hard to get someone on the phone and the wait time when going into the facility was long as there was never anybody up front. They were always in back. Also, I cleaned out my storage unit on 8/21/21. I turned in my card and took my lock I purchased off the door. The manager was not there so I was told that they would handle the closing of my agreement. A week later I received an email stating I was behind on my payment (8/22/21). I responded to the email that I had cleared out my storage unit a week earlier. This survey says I cleared it out on 8/26/21 which is untrue. I am reporting this just in case I'm charged for days that I didn't use. Other than that, this facility was clean and convenient. The employees were nice and knowledgeable. I feel as if management needs to be more available for customers.

Jessica S.  |  Expérience générale 
Évaluation :
5

The staff made all the difference. There is a Public Storage less than 5 minutes away whom I've used from time to time, but your staff is much more helpful and I will use U-haul going forward because of their Service. Please let Store Manager and staff know of their great service. In fact, I have used another U-haul facility's truck rental service because of my previous experience when I rented a moving van from this location. Great Job Team!

Nancy B.  |  Expérience générale 
Évaluation :
5

Charlie at 11300 Hwy 92 is great!!!! I've actually worked with him at the Canton location before. He is always great to work with!!!

Nicholas T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R.  |  Premières impressions 
Évaluation :
5

Great service friendly people

Dana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP H.  |  Expérience générale 
Évaluation :