Customer Reviews for U-Haul Moving & Storage of Wooster Square

Évaluation :

5

Keep those nice Chevy pickup trucks maintained. Also need a little better lighting at the key boxes outside. A little hard to see the Tumbler on the lock. Otherwise friendly encounter at pick up and return. Thank-you

Évaluation :

5

The manager, Tiffany, and everyone at Wooster Sq. UHaul, always went beyond just 'doing the job': They really wanted to be helpful. I can't praise the facility and staff enough!!!!! Steve Peery, unit 3039

Évaluation :

4

The units are dark and it is hard to see what the black mouse traps really are. Clearer labeling of the boxes would be nice.

Évaluation :

5

Make things clearer about where the entrance is and the check out process.

Évaluation :

5

Equipment is always in good order

Évaluation :

5

Most modified and perfect sense facility I ever visited

Évaluation :

5

Excellent service

Évaluation :

1

Never again Im going to used or reccomend this location again I returned my rent on time and I get charge for late return, When I ask If I need to do something else they tell me I was good to go Also office smell like weed both time I went there

Évaluation :

5

The young lady was rude, she walk away from me while I was talking to her.

Évaluation :

5

No concerns great move !!

Évaluation :

5

Very very friendly and professional staff resolve any issue very quickly. The facility is very very clean and the access very convenient I THANK UHAUL AND THEYRE STAFF FOR EVERYTHING..HAPPY HOLIDAYS

Évaluation :

5

All the staff was so helpful.

Évaluation :

5

Overall great experience, excellent staff. One recommendation would be to have clear and defined lanes for dropping off equipment.

Évaluation :

5

Very convenient location with helpful staff. Great experience.

Évaluation :

5

Thomas Holbrook, OUTSTANDING CUSTOMER SERVICE!

Évaluation :

5

Tiffany, the facility mgr. was beyond superb, as was Trevor, the building supervisor. Totally outstanding in every way!!!!!!

Évaluation :

4

Havings maps of the storage area's layout. Do not have a black box of "poison" have barely-visible warnings hidden in a corner in a dark room.

Évaluation :

5

Give Typhany (sp?) a raise

Évaluation :

5

Thank you for great service

Évaluation :

4

The manager is excellent. Very personable, knowledgeable and efficient.

Évaluation :

5

Ms. Tyffany Cirillo, Excellent customer service. Professional, courteous, proficient, and efficient.

Évaluation :

5

So much more easy than I thought.

Évaluation :

5

Nothing at all

Évaluation :

4

The vehicles are bad , high way use sounds like front end falling out , had u use back roads which took longer and added more mileage to original rental mileage usef

Évaluation :

5

I was attended by a clerk named Thomas. He was amazing! He has great personal skills and mad it almost feel like I was visiting a friend instead of only conducting business. Every company should strive to have awesome people, like Thomas, as employees. The experience led me to feel my experience with U-Haul as being stellar.

Évaluation :

5

Overall, the storage facility was great and Tyffany was delightful to work with, along with her team.

Évaluation :

5

Keep doing what you're doing

Évaluation :

3

Inform about changes

Évaluation :

1

The experience was from poor to worst nightmare. I needed the cargo to clean up and was taken for a loop on every lication. I will try again soon just want service to be cooperative.

Évaluation :

5

Everything was excellent thanks

Évaluation :

5

Staff was extremely helpful & provided excellent and friendly service from initial rental to assistance with the move out process to create a great overall customer experience. Merci.

Évaluation :

5

Your representative, Ruby, was great.

Évaluation :

4

I was charged 3 different fees, $93.84, extra $17,24 in gas, $140,16 and $56.11, I really appreciated help from Jolyne.

Évaluation :

3

The location was significantly under staffed (two employees, Simone and Cory) for the time of day (Fri., 4 pm) Only one of the two employees was authorized to hook up the trailer. Simone and Cory were very professional but they deserve better support from management. Their supervisor was available by phone and may have worked a long week, but from this customer's point of view should have been present. There was a UHaul tech problem processing my payment which required it to be redone. On the positive side, this location was able to move our pick up from 8 am Sat. to 4 pm Fri., and we were only charged for the actual time of use, rather than the two days of reservation.

Évaluation :

5

Staff was extremely helpful!

Évaluation :

4

Representative at front desk was ver helpful and accommodating!!!

Évaluation :

2

I returned the vehicle via the link after hours got charged a $20 fee. I was charged for missing screws on a “tie down” rail I never used the tank of fuel had 1/2 tank returned it over 1/2 tank got charged for fuel .

Évaluation :

5

u guys mess me up bad.i ask to reserve in bridgeport ct and u send me to New haven.that was terrible.thats un acceptable.

Évaluation :

4

If the person renting from Uhual has no issues with them they should not be linked to someone that does. I was held up as well as another person trying to help me. I will b putting this on social media. Bad business practice

Évaluation :

3

Have more employee at the site , make sure the trucks don't smell like cigarettes, but at least the employee who took care of me gave me extra info I didn't know!!

Évaluation :

5

Actual location was great My experience with customer service, however, was awful

Évaluation :

4

Much cheaper than a moving company. A bit of paperwork in the begining, but everything went smoothly.

Évaluation :

5

The young man that I spoke to was very respectful and friendly

Évaluation :

5

Great Great service

Évaluation :

5

OUTSTANDING CUSTOMER SERVICE AND SUPPORT

Évaluation :

3

Manager is rude with just answering simple questions. The women who helped us rent a vehicle for our move is amazing though. My husband and I have had two storage units at the same location for a while now. Our encounters with other employees are always pleasant.

Évaluation :

1

They have the worse customer service ever. My husband and I tried calling numerous times, to where we were on hold for over 20 minutes at one point, and no one picked up the phone. Common courtesy would have been to pick up and say "Please hold." At least I know that they acknowledged that we were calling.

Évaluation :

5

Very nice customer service.

Évaluation :

5

Return 734

Évaluation :

5

Everyone in the office was always helpful and nice. The storage area was clean and well lit, our belongings felt safe.

Évaluation :

5

We moved our things to Uhaul storage after experiencing water damage at Budget storage. Uhaul was very professional in every way.

Évaluation :

4

1. i ordered an appliance dolly and needed it to move some things but it wasnt available this was unfortunate ans prevented me from moving some things i needed to 2. i ordered a larger truck than i needed to because i wanted to have the ramp with the appliance dolly to move those things 3. 1week ago i rented a uhall from the state street location but the truck required fixing and there was no other available. 2 weeks in a row it went badly. your staff however at wooster st were really kind friendly and professional.

Évaluation :

5

Everyone was so nice and helpful

Évaluation :

5

The girl at the checkout was really friendly and professional. The skinny kid was very helpful as well. Both were good

Évaluation :

5

It was my first time using a storage and it was a breeze. The staff was very nice and helpful. Everything was just the way I left it. I would definitely use again.

Évaluation :

5

Large and well lit loading bay. Plenty of dollies to use. Clean restroom. Wide hallways. Just some of the reasons I recommend uhaull storage facilities.

Évaluation :

5

Rosaria was great! Easy smooth experience!

Évaluation :

1

We were charged for miles we didn't drive. Still have had no help from customer support.

Évaluation :

5

Emphasize to customer that the truck does not have USB charger.

Évaluation :

2

woman was very unhelpful and unfriendly. She had me drop truck outside with keys on seat and would not give me any receipt it had been turned in. I was worried it could be stolen and I would be blamed. If you are going to have customers leave keys in vehicle, you need to check them in

Évaluation :

2

Van was significantly damaged and staff did not offer a reasonable solution or another vehicle before I had to leave with the rental. Disappointed with my experience with U-Haul.

Évaluation :

5

Pay your employees more money. Also, remove the penalty fees for vehicles that are returned after the location is already closed (so long as it is same day).

Évaluation :

3

Don't push back a reservations for 4 hours, that costs a lot of money and time. Same with switching the location far away

Évaluation :

5

The young woman at the counter was awesome! I'm petrified of rodents so to see there are measures in place to combat that is reassuring. I like the location and the convenience of the hours.

Évaluation :

5

Trying to load photos into the vehicle inspection App was difficult. As soon as you tried to load the photo, you were kicked out of the App and had to start over. **The inside of the pickup cab area had a very strong body odor smell. I had to drive with the windows down for the entire week, in the middle of a heat wave.**

Évaluation :

5

Chelsea went above and beyond to ensure that we were satisfied with her decision to help the family committed to keeping their 9:00 am appointment, unlike myself. Things happen and I was in touch with the facility to let them know that I was sending Joshway Short in my place, because I am living in NYC part time with my sister.

Évaluation :

4

I was charged a whole extra day just because I returned the truck 30 min after the scheduled time. It's quite irritating since you are being charged by the mile and not by time.

Évaluation :

5

Receiving the Uhaul van went very well. Thanks!

Évaluation :

5

I think I was so happy I didn't need to use the app😉

Évaluation :

5

The women who helped us was very polite. She kept us well informed on all details. She smiled the whole time and just really put me at ease. I forgot her name but will never forget her face. She really knows her job and what excellent customer service is.

Évaluation :

1

I was charged for gas and a service fee when the gas was not at the level I was told when picked up. The customer service was still terrible and I will never be using U-Haul again.

Évaluation :

2

staffing issues but times are tough

Évaluation :

2

The express check in/out method on the app did not work. So The guy who checked me Out inside seemed high, and had to redo the process multiple times with cut into my rental time and then the truck I was given did not start! And at first I was told there were no more trucks but did end up getting another thankfully. With the dead truck he told me I could jump it with my pick up truck and then came running outside yelling don't do that, that I couldn't? Weird and unpleasant experience. Lost hour and half of my rental time and was unable to fully finish my move.

Évaluation :

5

Advertised starting at 19,99 a day. There is no way to ever be close to that price. How is it possible I was originally charged 65, and then when I drop off the truck it's nearly double that at 124? The first quote showed an even lower price. U-Haul's prices need to be more accurate to what is advertised, this is absurd.

Évaluation :

4

Have equipment available (hand truck) that was reserved

Évaluation :

4

Representative was very friendly and efficient!

Évaluation :

3

Customer service hidden in the back. Noe sure I was in the correct place

Évaluation :

5

Customer service was excellent!

Évaluation :

3

I needed a cargo van and when I left I forgot to do the mileage confirmation. I live 6 miles away so when I realized the next morning I took a picture of the mileage then looked at the contract to find out the van had 80 more miles on dashboard then what was on the contract. Once I realized I drove 6 miles home to then find out in the morning before my trip to Massachusetts my dash had 80 more miles I was upset because I knew I didn't complete the confirmation before leaving. The key to my van wasn't on the wall it was in the box outside which the renter prior could have returned to use the van or an employee. I had a pic of dash before my trip to Massachusetts and a pic on return but the infamous Tiffany who people speak so highly of told me oh well nothing I can do you should have did your confirmation. Umm hello you all should do the confirmation that's why you have the job!!!!! I was told maybe someone made a mistake putting the miles in the computer, so it's ok for the person who put info in to make mistake but the customer can't make a mistake of checking there dash before leaving or this is the result? Tiffany had zero care of at least crediting some of the miles!!! I called the 24hr customer service line at 6am when I realized why on earth would I do all that if I wasn't being truthful?  I will definitely warn anyone I know to be careful with monitoring there mileage because something is going on here and if it happen to me it must be happening to others!!!!!! I will never rent here again!!

Évaluation :

5

Tiffany was friendly and efficient. The renting process was speedy and painless. All questions were answered. I do think that the company a better map. The current one is too small and difficult to follow.

Évaluation :

3

Horrible service !!!!!!

Évaluation :

5

Very personable, professional service. Thank you.

Évaluation :

5

Tyfanny very friendly and caring individual. It was always a pleasure going there when picking up items needed from storage. She rubs off on her staff they also very pleasant and helpful. And I did recommend a friend to get her storage at that location. Thanks again for excellent service. Andrea Clark

Évaluation :

5

Eselente trato

Évaluation :

5

Service and staff were excellent!!

Évaluation :

5

Highly recommend. Very clean, good location, access to carts, and very secure.

Évaluation :

5

Great service, thanks Tiffany, you were super helpful and accompanying, much appreciated.

Évaluation :

5

The only comment would be that I'd recommend just physically walking someone through the check-in process the very first time. It can be confusing, and I had to show others what to do, too. Also, make people aware that the dollies aren't available after a certain hour, even though you can access the building as late as 10. When I returned around 5:30, whole dolly area was completely blocked off so I assume it wasn't a case of them all being used. Plus no one else was there so they couldn't all be out for use. It was not super fun loading and unloading everything one by one by myself. Woulda brought someone with me if I had known. :)

Évaluation :

1

Horrible customer service from the new trainees

Évaluation :

5

Tyffany is so incredibly supportive and she made the process so smooth!

Évaluation :

5

Staff at the 83 Water Street facility were very helpful and friendly. On my initial visit to the facility, the manager, Tyffany Cirillo, was quite informative, more so than personnel at another U-Haul in the Greater New Haven area to which I had previously gone in search of specific details about truck and storage space tentals. When I checked in to 83 Water Street to return my 1-way rental truck, I discovered it had a serious issue. Staff person Milagros "Max" Escobar, also very friendly and helpful, was quick to get the truck problem resolved to my total satisfaction. She also guided me through the storage space rental process taking extra time to be sure I was totally familiar with everything. So, many thanks to both Tyffany and Max for their outstanding customer service and support! I'll be sure to recommend their U-Haul location to those in need of such services.

Évaluation :

2

Misleading promotions. I was told I would get a month free storage when I was renting trucks - then when I actually rented the storage unit all of a sudden I'm not eligible. Deceptive.

Évaluation :

5

The manager, Tiffany, was exceptional. Professional and friendly.

Évaluation :

3

Providing me with the access code alone did not let me into the building. I had to go to the office for assistance.

Évaluation :

5

Tiffany the store manager provided exellent customer service.

Évaluation :

3

The staff was professional and always well informed. They always went out of their way to make you fell welcomed.

Évaluation :

2

I stored my things at this uhaul because I was told it was very clean however that isn't the case.i went to my storage to find mice urine and feces all over my things.i had to throw alot of things away due to mice urine and feces.i will never again use this storage again.when I told the staff they said there wasn't nothing they can do and compared to other storage units they were the best.

Évaluation :

5

Very pleased.

Évaluation :

5

Tyffany is the best Manager! She should get a raise. Kind, friendly, and professional! Completely satisfied with my service. Also Travon is lovely, great experience with both of them at Wooster Square location. Thanks 

Évaluation :

5

Every Single employee I have dealt with was exceptionally helpful. The sales office is always immaculately neat and organized. They always have what I need. Had a storage unit there (just moved out last week) for two years and never had a problem. The storage building was always clean and well-lit. Not a fan of their carts, but they work and are always available. One thing though, they really need to update their computer system, it's a mess.

Évaluation :

5

Staff are very nice here.

Évaluation :

2

I absolutely loved all of the staff , they never stayed longer than 6 kid. Both managers in 3 years were rude and useless. I've been stuck on every floor locked out aggervated over charged! I would never recommend this facility to anyone I like. You're lucky if they answer the telephone!

Évaluation :

5

Tiffany was extraordinarily helpful. Thank you!

Évaluation :

5

Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany

Évaluation :

5

excellent facility and service

Évaluation :

5

Clean and easy to use! Safe and secure!

Évaluation :

5

Everything was very smooth! Staff was very helpful. Will definitely be back to this location when we need storage/moving.

Évaluation :

5

Have used this place annually for college meals be out...excellent!

Évaluation :

5

Ana provided excellent and friendly customer service. Thank you!!

Évaluation :

4

Once I found my unit and had made the first trip, this facility was great. That being said, I found the overall design to not be intuitive at all. There are many "gateways" to access-which is good so that you feel your items are secure. However, I wish there had been more signage or directions located on site.

Évaluation :

5

LeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars

Évaluation :

5

Very helpful. I reserved unit online. Manager called me to complete rental so I can move in at my convenience and no waiting in line! Perfect!

Évaluation :

5

person at the front desk was amazing!!!! storage unit was easily accessible and just great in general

Évaluation :

2

We found mouse droppings throughout the storage unit at move out. Several boxes and personal belongings had Mose dropping in them. Cloth items were thrown out

Évaluation :

4

Follow up was great when original reservation unit was unavailable. And securing unit was easy! Really appreciate being able to complete everything online.

Évaluation :

5

I must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.

Évaluation :

5

Very impressed with facility and service. I'll be a customer for life.

Évaluation :

5

Nice and clean and indoor

Évaluation :

5

First off the Staff go above and beyond! The cleanliness of this facility is second to none! Clean, well maintained, safe and secure!

Évaluation :

5

Great! Tiffany is awesome and helpful

Évaluation :

5

Wish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad

Évaluation :

5

Super clean and convenient. Helpful staff. Would totally use you guys again if I need storage space. Thanks for taking care of my daughter's stuff while she was not in the dorms.

Évaluation :

5

She was very helpful, and explained very well. I really enjoyed her.

Évaluation :

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