Customer Reviews for U-Haul Moving & Storage of Wooster Square

Évaluation :

1

Staff was incompetent, systems did not work. I reserved a van but switched to a truck. Attendant told me it would be same price. When I returned it, another attendant told me I couldn't get a receipt, it would come in email. When it came in email, it was a totally different rate than what I had agreed to. Also, I. tried to return some boxes but the attendant could not find the order, even though I showed him the email with the order number. He seemed dazed and confused and unable to perform the simplest task. I got so frustrated I ended up keeping the boxes. I will avoid using Uhaul at all costs in the future, this is not the first bad experience.

Évaluation :

5

Your team at this location is phenomenal. Professional articulate folks that made my experience truly one of the best U-Haul experiences I've ever had. I worked with 3 different individuals Tiffany when I rented the van. Her replacement that evening when I returned it. And the following evening when I realized I had forgotten my car charger in the van. The gentleman was kind enough to look for it and found it. The whole experience was awesome. Cheers, Jorge Velez

Évaluation :

5

The manager, Tiffany, was exceptional. Professional and friendly.

Évaluation :

3

Providing me with the access code alone did not let me into the building. I had to go to the office for assistance.

Évaluation :

5

Tiffany the store manager provided exellent customer service.

Évaluation :

5

Friendly and accommodating. Thorough explanation of fuel and return policies made for a satisfying experience

Évaluation :

1

Absolute worst customer service I've experienced in years. Too many issues to list (reservation not met, unable to find suitable replacement, took almost 2 hours, had to travel to different locations, dispatch not checked in after return, billed twice, etc.). Horrible. Called customer service and they never even apologized.

Évaluation :

5

The associate that helped me with my rental was excellent, he was very helpful and went out of his way to help, I had an excellent experience and will return.

Évaluation :

2

Give customers gas reimbursement if they end up putting too much gas. This is robbing

Évaluation :

3

Have more trucks on hand

Évaluation :

3

The staff was professional and always well informed. They always went out of their way to make you fell welcomed.

Évaluation :

1

I WAS QUOATED A PRICE AND ONCE AT THE LOCATION WAS TOLD A DIFFERENT PRICE AND THAT I NEED TO TALK WITH MANAGER NEXT DAY WHEN I WAS LEAVING TO MOVED OUT OF STATE THAT NIGHT

Évaluation :

2

I stored my things at this uhaul because I was told it was very clean however that isn't the case.i went to my storage to find mice urine and feces all over my things.i had to throw alot of things away due to mice urine and feces.i will never again use this storage again.when I told the staff they said there wasn't nothing they can do and compared to other storage units they were the best.

Évaluation :

1

Chaos!!!

Évaluation :

4

I do not have an issue with the location. My issue is with the company overall. I do not have a smartphone, and I despise the invasiveness of text messages. I chose on-site checkin and opted out of texts. The system AUTOMATICALLY updated my reservation to one I can not complete without a smartphone and sent me texts.

Évaluation :

5

Very pleased.

Évaluation :

5

I requested a reservation at Orange, CT but somehow was swithched to New Haven, CT. ONline system should make it more obvious that the requested location was changed

Évaluation :

5

Tyffany is the best Manager! She should get a raise. Kind, friendly, and professional! Completely satisfied with my service. Also Travon is lovely, great experience with both of them at Wooster Square location. Thanks 

Évaluation :

5

The guys were really friendly and helpful.

Évaluation :

1

The most rude, unprofessional general manager,

Évaluation :

3

The employees were dismissing, unprofessional, and clueless as to how the work goes.

Évaluation :

5

the online uhaul system was a bit annoying to navigate and tried to upsell us, BUT the customer service of the staff at the Wooster Square U-Haul Facility in New Haven, CT was excellent and all the workers deserve a raise and better benefits. Great work! Very chill, friendly, and helpful, even on a busy Saturday with a lot of folks renting vehicles and moving in and out of storage. Compliments to the team at the front desk, on the phone, and who helped with vehicle return. Excellent service before and after we returned our truck, and very helpful with the storage unit as well.

Évaluation :

4

Make customers more aware of mileage rates

Évaluation :

5

It was great. Quick pickup and really friendly staff. Drop off was even quicker which was great as I was late to catch a train! I did not have time to top off the gas unfortunately and my only negative feedback is that we got charged for 5 gallons of gas at the premium fillup price we expected after we dropped it off even though the receipt clearly shows we only drove 10 miles the entire time we had it rented. Seriously.

Évaluation :

5

Staff was very nice

Évaluation :

5

N/C , Keep up with the great work. Thank you

Évaluation :

3

The instructions for self pick up were not very clear.

Évaluation :

5

the staff were friendly and attentive but the separate unit was not on site but they did get me another unit.

Évaluation :

5

Excellent service

Évaluation :

5

Sign in front of the Water Street building for return of trucks should make it more obvious to turn right Before the building I passed it and had to ho around a few one way streets

Évaluation :

5

Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany

Évaluation :

2

Again, for the second time, our u-haul attendant wasn't trained on how to disassemble the vehicle tow. WE had to do it, and we don't work here and we aren't trained to. UHaul needs to do a better job at training their employees. This entire experience was infuriating and we won't be using UHaul again.

Évaluation :

1

Manager talking to friend and not helping new hire

Évaluation :

5

Tiffany was great

Évaluation :

1

I thought I was doing U-Haul's favor returning the damn machine I come to find out they charge me 20 $for how crazy and then they charged me eight dollars for gas good thing I took pictures before and after that I actually left some more gas in it then I was given

Évaluation :

5

Staff at this location were actually very helpful and friendly, both renting and returning, which is very unusual at a U-Haul.

Évaluation :

5

Don't assert there is 1/8 of a tank of gas when the tank is nearly empty. We had driven six miles when the empty tank light came on. We bought six gallons of gas for 25 miles of rental and still had the privilege of paying you an extra 14,25 $ gas charge. On the plus side, Tyffany Cirillo has a great demeanor and was super kind when I locked the key in the truck.

Évaluation :

3

Find a staff who knows how the system works beyond computer skills. The storage facilities were not available, at any locations in New Haven, CT. IT WAS SO AGREVATING EXPERIENCE. My first time doing business with you.

Évaluation :

5

Increase remote customer service capacity. It was challenging to change my drop-off location by phone. Good job overall, though.

Évaluation :

5

Tiffany Cirillo is an epitome of compassion and professionalism. My order was inexplicably cancelled and I did not realize till the day of. I had arranged movers and made arrangements with my new landlords. Everything was about to fall apart when I just showed up at her U-Haul location at 7:00 AM. She immediately understood my situation and jumped right into action with counting return trucks, cleaning and maintaining them so she could get an exact count as quickly as possible. And just like the saying “where there is a will there is a way”, there was one extra truck on her location. She called the online management and had it assigned to me. I mean if this isn't what every customer dreams of then I really don't know what is. Ms Cirillo You Rock !!!

Évaluation :

3

I was charged for gas, even though I stopped to fill the tank back to its original point. Unsure how this happened and have not been able to get this resolved yet.

Évaluation :

5

Leshuan hicks was very helpful and professional.

Évaluation :

4

Inventory is not updated properly, hence the convenience of providing an online reservation system to reserve a rental goes out of the door.

Évaluation :

3

Inform the customer of unavailability of equipment before we show up. Also the instructions on where the key pick up area was is totally out of date - there's no picnic table in the vicinity that the boxes were in close proximity to. Lastly, provide clearer directions on how customers should enter and exit the facility.

Évaluation :

4

Didn't find out pick up location moved until the night before the move

Évaluation :

5

Pick up trucks would be useful at the Water St location.

Évaluation :

5

Nothing, the location is great, truck was clean and easy to find with mobile pickup and plenty of parking for my personal vehicle I recommend

Évaluation :

5

Tiffany's service was excellent.

Évaluation :

3

Sketchy and hard to find location, store manager posted cell phone for after hours questions but did not answer phone

Évaluation :

3

The location is good for New Haven local residents; and it is within walking distance from downtown. However, the GPS from Google map misled the location. If you are the 1st time to this location, you need to walk around to find where Uhaul is. It is hidden behind the GPS location and you have to drive around.

Évaluation :

5

Repair damage, update reference photos

Évaluation :

5

Loved the self-drop service. Very easy to use!!

Évaluation :

5

Nice!

Évaluation :

5

Clean and easy to use! Safe and secure!

Évaluation :

5

Great help by staffs on site when got stuck on mobile check-in, thank you very much!

Évaluation :

5

LeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars

Évaluation :

5

I must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.

Évaluation :

5

Very impressed with facility and service. I'll be a customer for life.

Évaluation :

5

Great! Tiffany is awesome and helpful

Évaluation :

5

Wish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad

Évaluation :

5

An was very professional, knowledgeable and friendly. Exemplary customer service!

Évaluation :

5

This facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.

Évaluation :

5

The individual that helped me gave me all the info I needed. Very polite

Évaluation :

5

special thanks to Tiffany

Évaluation :

5

The staff was very friendly and showed me everything I needed to know.

Évaluation :

5

Very clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.

Évaluation :

5

Ana was exceptionally helpful, and her and her associates were very friendly during our experience of renting a storage unit.