Excellent customer service. Went above and beyond to help me out. Wonderful staff
Russell P.Customer Reviews for U-Haul Moving & Storage of Wooster Square
Testimonials From Recent Customers
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Horrible customer service from the new trainees
Paris M. | Expérience généraleEverything was fine until the end. I dropped off the UHAUL truck and left the key in the truck as instructed. After I left, I was called saying that because the doors were locked they would be unable to open the truck and would need to call someone out with another key to do it. She said I would be charged for this. Why tell me to leave the key in the truck, then assume I'd leave it unlocked? Why would I leave it unlocked when someone could take it and then the blame is on me and I'm left to pay for a potentially stolen or damaged truck? How do they NOT have a MASTER KEY? I should NOT be charged for this error. Give your employees a master key or a copy of them. This is retarded and not my fault at all.
ANTHONY S.Tyffany is so incredibly supportive and she made the process so smooth!
aubrey r. | Premières impressionsTyffany was very helpful and friendly. A friend suggested this location for me to rent a van and I will recommend the same to my friends!
LYNN A.Staff at the 83 Water Street facility were very helpful and friendly. On my initial visit to the facility, the manager, Tyffany Cirillo, was quite informative, more so than personnel at another U-Haul in the Greater New Haven area to which I had previously gone in search of specific details about truck and storage space tentals. When I checked in to 83 Water Street to return my 1-way rental truck, I discovered it had a serious issue. Staff person Milagros "Max" Escobar, also very friendly and helpful, was quick to get the truck problem resolved to my total satisfaction. She also guided me through the storage space rental process taking extra time to be sure I was totally familiar with everything. So, many thanks to both Tyffany and Max for their outstanding customer service and support! I'll be sure to recommend their U-Haul location to those in need of such services.
Charles M. | Premières impressionsThe employee was not helpful
June G.Service was excellent
EBONY H.Above average customer service was provided by both the women who helped me.
NORA R.Everything was great
BRIAN R.Misleading promotions. I was told I would get a month free storage when I was renting trucks - then when I actually rented the storage unit all of a sudden I'm not eligible. Deceptive.
Abigail G. | Expérience généraleStaff was incompetent, systems did not work. I reserved a van but switched to a truck. Attendant told me it would be same price. When I returned it, another attendant told me I couldn't get a receipt, it would come in email. When it came in email, it was a totally different rate than what I had agreed to. Also, I. tried to return some boxes but the attendant could not find the order, even though I showed him the email with the order number. He seemed dazed and confused and unable to perform the simplest task. I got so frustrated I ended up keeping the boxes. I will avoid using Uhaul at all costs in the future, this is not the first bad experience.
Jeffrey Y.Your team at this location is phenomenal. Professional articulate folks that made my experience truly one of the best U-Haul experiences I've ever had. I worked with 3 different individuals Tiffany when I rented the van. Her replacement that evening when I returned it. And the following evening when I realized I had forgotten my car charger in the van. The gentleman was kind enough to look for it and found it. The whole experience was awesome. Cheers, Jorge Velez
JORGE V.The manager, Tiffany, was exceptional. Professional and friendly.
LI W. | Expérience généraleProviding me with the access code alone did not let me into the building. I had to go to the office for assistance.
Francis S. | Online Move InTiffany the store manager provided exellent customer service.
Gwen K. | Premières impressionsFriendly and accommodating. Thorough explanation of fuel and return policies made for a satisfying experience
ANTHONYG W.Absolute worst customer service I've experienced in years. Too many issues to list (reservation not met, unable to find suitable replacement, took almost 2 hours, had to travel to different locations, dispatch not checked in after return, billed twice, etc.). Horrible. Called customer service and they never even apologized.
JONATHAN M.The associate that helped me with my rental was excellent, he was very helpful and went out of his way to help, I had an excellent experience and will return.
MICHAEL O.Give customers gas reimbursement if they end up putting too much gas. This is robbing
MANIVANNA E.Have more trucks on hand
TONY M.The staff was professional and always well informed. They always went out of their way to make you fell welcomed.
victor r. | Expérience généraleI WAS QUOATED A PRICE AND ONCE AT THE LOCATION WAS TOLD A DIFFERENT PRICE AND THAT I NEED TO TALK WITH MANAGER NEXT DAY WHEN I WAS LEAVING TO MOVED OUT OF STATE THAT NIGHT
SHANE W.I stored my things at this uhaul because I was told it was very clean however that isn't the case.i went to my storage to find mice urine and feces all over my things.i had to throw alot of things away due to mice urine and feces.i will never again use this storage again.when I told the staff they said there wasn't nothing they can do and compared to other storage units they were the best.
Jermale F. | Expérience généraleChaos!!!
EUGENE C.I do not have an issue with the location. My issue is with the company overall. I do not have a smartphone, and I despise the invasiveness of text messages. I chose on-site checkin and opted out of texts. The system AUTOMATICALLY updated my reservation to one I can not complete without a smartphone and sent me texts.
MEGAN W.I requested a reservation at Orange, CT but somehow was swithched to New Haven, CT. ONline system should make it more obvious that the requested location was changed
WILLIAM D.The guys were really friendly and helpful.
MATTHEW B.The most rude, unprofessional general manager,
JOSE R.The employees were dismissing, unprofessional, and clueless as to how the work goes.
Yanitza R.the online uhaul system was a bit annoying to navigate and tried to upsell us, BUT the customer service of the staff at the Wooster Square U-Haul Facility in New Haven, CT was excellent and all the workers deserve a raise and better benefits. Great work! Very chill, friendly, and helpful, even on a busy Saturday with a lot of folks renting vehicles and moving in and out of storage. Compliments to the team at the front desk, on the phone, and who helped with vehicle return. Excellent service before and after we returned our truck, and very helpful with the storage unit as well.
MICHAEL T.Make customers more aware of mileage rates
DUANE W.It was great. Quick pickup and really friendly staff. Drop off was even quicker which was great as I was late to catch a train! I did not have time to top off the gas unfortunately and my only negative feedback is that we got charged for 5 gallons of gas at the premium fillup price we expected after we dropped it off even though the receipt clearly shows we only drove 10 miles the entire time we had it rented. Seriously.
JAMES V.Staff was very nice
Norman J.N/C , Keep up with the great work. Thank you
HASSAN L.The instructions for self pick up were not very clear.
Daniel R.the staff were friendly and attentive but the separate unit was not on site but they did get me another unit.
Angel M.Excellent service
CASSANDRA R.Sign in front of the Water Street building for return of trucks should make it more obvious to turn right Before the building I passed it and had to ho around a few one way streets
Eugene D.Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany
andrea c. | Premières impressionsAgain, for the second time, our u-haul attendant wasn't trained on how to disassemble the vehicle tow. WE had to do it, and we don't work here and we aren't trained to. UHaul needs to do a better job at training their employees. This entire experience was infuriating and we won't be using UHaul again.
Kellin C.Manager talking to friend and not helping new hire
KENNETH F.Tiffany was great
JOSE J.I thought I was doing U-Haul's favor returning the damn machine I come to find out they charge me $20 for how crazy and then they charged me eight dollars for gas good thing I took pictures before and after that I actually left some more gas in it then I was given
JOHN A.Staff at this location were actually very helpful and friendly, both renting and returning, which is very unusual at a U-Haul.
THOMAS N.Don't assert there is 1/8 of a tank of gas when the tank is nearly empty. We had driven six miles when the empty tank light came on. We bought six gallons of gas for 25 miles of rental and still had the privilege of paying you an extra $14,25 gas charge. On the plus side, Tyffany Cirillo has a great demeanor and was super kind when I locked the key in the truck.
NANCY A.Find a staff who knows how the system works beyond computer skills. The storage facilities were not available, at any locations in New Haven, CT. IT WAS SO AGREVATING EXPERIENCE. My first time doing business with you.
ROBERTA J.Increase remote customer service capacity. It was challenging to change my drop-off location by phone. Good job overall, though.
MICHAEL B.Tiffany Cirillo is an epitome of compassion and professionalism. My order was inexplicably cancelled and I did not realize till the day of. I had arranged movers and made arrangements with my new landlords. Everything was about to fall apart when I just showed up at her U-Haul location at 7:00 AM. She immediately understood my situation and jumped right into action with counting return trucks, cleaning and maintaining them so she could get an exact count as quickly as possible. And just like the saying “where there is a will there is a wayâ€, there was one extra truck on her location. She called the online management and had it assigned to me. I mean if this isn't what every customer dreams of then I really don't know what is. Ms Cirillo You Rock !!!
MUHAMMAD J.I was charged for gas, even though I stopped to fill the tank back to its original point. Unsure how this happened and have not been able to get this resolved yet.
Sydney J.Leshuan hicks was very helpful and professional.
PEDRO T.Inventory is not updated properly, hence the convenience of providing an online reservation system to reserve a rental goes out of the door.
SESHUPRIY A.Inform the customer of unavailability of equipment before we show up. Also the instructions on where the key pick up area was is totally out of date - there's no picnic table in the vicinity that the boxes were in close proximity to. Lastly, provide clearer directions on how customers should enter and exit the facility.
TREVOR A.Didn't find out pick up location moved until the night before the move
MICHELLELEE D.Pick up trucks would be useful at the Water St location.
Ernest S.Nothing, the location is great, truck was clean and easy to find with mobile pickup and plenty of parking for my personal vehicle I recommend
DAVID M.Clean and easy to use! Safe and secure!
Calline J. | Premières impressionsLeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars
SAIMA H. | Premières impressionsI must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.
John C. | Online Move InVery impressed with facility and service. I'll be a customer for life.
crestmore f. | Premières impressionsGreat! Tiffany is awesome and helpful
Daniel A. | Online Move InWish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad
JESSICA M. | Online Move InAn was very professional, knowledgeable and friendly. Exemplary customer service!
Shawnee M. | Premières impressionsThis facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.
daniel s. | Premières impressionsThe individual that helped me gave me all the info I needed. Very polite
robert y. | Premières impressionsspecial thanks to Tiffany
jeanne b. | Premières impressionsThe staff was very friendly and showed me everything I needed to know.
daniel m. | Premières impressionsVery clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.
Ioanna A. | Premières impressionsAna was exceptionally helpful, and her and her associates were very friendly during our experience of renting a storage unit.
Kristin B. | Premières impressionsKeith was exceptionally helpful and patient with all my many needs and requests. He is a gem! I like both the facilities very much and all of the products that you have available. Merci.
barbara m. | Premières impressions