The rental process was good, and the employee at check-in was polite and helpful. There was an unclear marker on the level of gas, and when I returned the difficult-to-drive truck (the steering should be tightened), I was charged for five gallons of gas @ $6/gallon for having driven 20 miles TOTAL. While I understand that renters need to replace the gas used, there was NO WAY I used six gallons for 20 miles.Caren S.
Customer Reviews for U-Haul Moving & Storage of Worcester
Pour nous contacter
Worcester, MA 01604
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean equipmentwencess B.
Le client n'a pas laissé de commentaire.Jennifer A.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.Philip D.
Le client n'a pas laissé de commentaire.Kelly D.
Le client n'a pas laissé de commentaire.Mike W.
Nothing everything was excellentSelanie D.
Le client n'a pas laissé de commentaire.Michael C.
I should have read the contract, but the person only mentioned the $6,5 per gallon and never the $30 surcharge. I've used uhaul many times, always returned the truck with gas as needed, however, because gas is $5 and you charge $6,5 I didn't think much of it. Then I got charged $30. I've used uhaul many times, never again.Jason K.
Le client n'a pas laissé de commentaire.James M.
Absolutely recommend 💯SANDRA P.
Excellent! Easy pick up and delivery dropped off the night before they checked it out in the morning With no extra charge nice thank youHarold B.
Le client n'a pas laissé de commentaire.ronald C.
The 24/7 process is not as easy as I thought. It was much easier just going into the location.Errol R.
The staff was very pleasant and patientElizabeth K.
Your parking situation is awful. Seems you have a very large lot for equipment but no place for people to park their cars except across a busy street. If I'm taking a piece of equipment off the lot, why can't I park my car where that equipment was parked. Crossing SHREWSBURY street is dangerous. Also I returned my truck 2 hour early and my pricing was not adjusted.AMY S.
Le client n'a pas laissé de commentaire.Lawrence C.
Le client n'a pas laissé de commentaire.Marcelo V.
Le client n'a pas laissé de commentaire.Bogdan V.
Le client n'a pas laissé de commentaire.REINA B.
The place on Washington st. In Auburn didn't have our van that we reserved. Waste of time!!! The place on Belmont Street did. I won't go anywhere but there nowMatt W.
Le client n'a pas laissé de commentaire.Jorge M.
Le client n'a pas laissé de commentaire.FrederickD F.
Le client n'a pas laissé de commentaire.mauro D.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Mantas M.
nothing it was timely and greatWEBB C.
Le client n'a pas laissé de commentaire.CHRISTENSEN P.
Nothing everything was great.Jessica C.
Le client n'a pas laissé de commentaire.sue M.
Le client n'a pas laissé de commentaire.KWAME K.
It was mentioned 20$ for 24 hours when we took it at 3:00 PM but the contract was till 11 PM same day and we were charged more 20 $ even after returning it within 24 hours next day before 3 PMRudrabhairav D.
Le client n'a pas laissé de commentaire.Jay M.
Le client n'a pas laissé de commentaire.Camello P.
Le client n'a pas laissé de commentaire.Jesus C.
Thumb upEmanuel R.
Keep the employees you have and pay them more so you can keep them.Extremely Friendly and Helpful👏👏👏👏👏👏👏Debra B.
Fine discretion of having the equipment be picked up within an hour. Paid double of what I would cause of the equipment not being available as I was a lil lateWasequr R.
The virtual pick-up process was poor at this location. When I opened the lockbox to retrieve the key, it was empty. I went inside the location to inquire about the key and waited in line for 20min. A customer cut in front of me, and instead of asking the customer to step aside/wait for their turn, they were allowed to be helped first. When I got to the counter, a different attendant had the key in her hand and was going to rent the van to a different customer. The attendant that was helping me had to stop her. The return process was smooth and effortless. The attendant was quick and courteous.John S.
I rented this U-Haul on May 22nd at 9 AM and returned it 7 minutes late the same day at 5:07 PM. For some reason, the employees at this location recorded into the system that I returned the U-Haul on June 5th - so my card was charged $700! I'm now waiting 3+ business days to hear back from upper management about a refund. Ridiculous!ABIGAIL H.
Rent 5 days get one freeJustin N.
Le client n'a pas laissé de commentaire.Mackenzie O.
Long line and at first only one employee. The online check in failed to work so I had to wait in the long line.Amy M.
The guy that took the trailer back was clearly in a bad mood, was short tempered and overall uninterested in showing any kind of courteous service. He was an assholeMark L.
Thank you for accommodating my extra day. I understand everyone is busy with moving. But you guys helped me as I was stuck with my belongings with nowhere to go for an extra day. I appreciate your help!Carlos C.
Le client n'a pas laissé de commentaire.TANIA L.
Le client n'a pas laissé de commentaire.Joy T.
Le client n'a pas laissé de commentaire.yolanda H.
Le client n'a pas laissé de commentaire.DENISE H.
Parking is a little tight. Service was great, especially at drop off. Everything went great.John C.
Le client n'a pas laissé de commentaire.Seyedeh C.
Make it easier to find the equipment when using mobile pick up.John K.
Le client n'a pas laissé de commentaire.Stefani V.
My dolly trailer was perfect and towed fantastic.Jason W.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Benjavan U.
Le client n'a pas laissé de commentaire.Kevin O.
Le client n'a pas laissé de commentaire.ANDRE D.
Le client n'a pas laissé de commentaire.Edward O.
Nothing... keep up the great service the cashier was amazing.Edgardo P.
The lights on the trailer malfunctioned.JASON K.
better employee training and transparency in pricing structuresGabriel A.
I got charged 1 full day when I returned my rental within the 24 hr time period. Then called customer service and spoke with Dawn Mckelvain who could only give me a partial refund when I got over charged. I should only have to pay for the extra miles over my original contract. I shouldn't have to pay for more taxes when I didn't use the rental for another day. This place is a scam to get the customers to pay extra when they shouldn't have to. I will not do business or refer anyone to this place again.ALAN O.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.Henri A.
Le client n'a pas laissé de commentaire.william C.
Le client n'a pas laissé de commentaire.Ed R.
Just keep doing what you are already doing.JOSEPH Q.
Very good customer service all around from checking in to checking out.Dolphy M.
Le client n'a pas laissé de commentaire.Andre L.
Le client n'a pas laissé de commentaire.Andres T.
Le client n'a pas laissé de commentaire.John M.
Everyone was super polite and helpful.Kristina A.
Le client n'a pas laissé de commentaire.Matthew O.
Le client n'a pas laissé de commentaire.Gladys M.
Great service!Brian S.
Great costumer serviceAndreza T.
Le client n'a pas laissé de commentaire.Jason U.
The rental truck we were given was NOT road worthy! It was probably criminal negligence to rent out this truck in its current condition. The brakes were completely shot, and the headlights barely illuminated anything. It took us a total of 4 days to drive a trip that should have taken 13 hours each way because we had to stay in hotels at night because it was not safe to drive at night with such poor headlights, and because we had to drive well below the highway speed limit due to the brakes being so unreliable. So we had to spend $300 on lodging en route that we weren't planning on. On the trip back, the truck went over a small bump in the road and a bunch of warning indicator lights went on, forcing us to call for roadside assistance. The guy who came to service the truck confirmed what we suspected: while he didn't write it in his report, he told us privately that this truck shouldn't have even been on the road in its current condition, and that it needed to have its brakes checked before being rented out to anyone else. All the adults in our party suffered from severe anxiety and poor sleep over the course of the move (not to mention sprained wrists and other body aches for the two drivers, from white-knuckling this truck for almost 20 hours apiece.) Then they had the nerve to charge me way more in late fees than what they originally quoted me, even though the reason we were late was because of all the mechanical issues with the truck! I am seriously considering legal action. I would never rent from this location again, nor would I recommend it to anyone else.Caitlin B.
Love this location; easy, Outstanding service every time, always has the type of vehicle I need. I am in the service industry and recognized good service. Merci encore!Scott S.
Le client n'a pas laissé de commentaire.BURGESS B.
Le client n'a pas laissé de commentaire.Gloria B.
good servicekelvin K.
Le client n'a pas laissé de commentaire.Eric W.
Reserved trailer was not available at reservation time and one of the turn signals did not work.David P.
Mobile app for check in does not work properly. I was unable to upload photos of the equipment in clean condition so I was charged with a cleaning fee.Scott S.
Great place and very customer focused. They inspected my Equiptment and hooked on and up the trailer in less than 5 mins.William O.
Le client n'a pas laissé de commentaire.Holly G.
Le client n'a pas laissé de commentaire.Scott H.
You don't have to do anything, the people are very good, and respectful nice and clean very politeMARIE P.
Le client n'a pas laissé de commentaire.ERIND P.
Great customer service in the morning âï¸âï¸âï¸âï¸âï¸5/12 not so much when I dropped it off 5/12 !!! ThanksRafael O.
Le client n'a pas laissé de commentaire.Yay A.
Great vehicles and service.david B.
Le client n'a pas laissé de commentaire.Gifty B.
Staff was friendly, helpful and courteous. Vehicle was very acceptable. Overall was very satisfied. Merci.mitchell B.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Roberto R. | Expérience générale
Customer service was second to noneJose L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
I've called before to tell you that you have the wrong person associated to this account. Call Lisa and ask her what her email address is because this is not her email and I am not Lisa Jayne G.Lisa Jayne G. | Premières impressions
Lovely peopleEllen M. | Premières impressions
More staff needed at Shrewsbury St. U-haul office---especially Saturday mornings! Lines terribly long and slow. . .kaarina h. | Expérience générale
Excellent facility to access. Excellent dealing with staff over tue 10 years i rented. Would recommend for sure.JAMES C. | Expérience générale
Le client n'a pas laissé de commentaire.Sonia F. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey S. | Expérience générale
I lovetbreandalis z. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl H. | Expérience générale
My unit was rented long term. Hadn't been in it for several years. I lost over 80 % of my stored items to water damage and mice crap and nests.BRIAN R D. | Expérience générale
On what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodatingBrenda M. | Premières impressions
Le client n'a pas laissé de commentaire.TRANG H. | Premières impressions
It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to allElaine B. | Premières impressions
Le client n'a pas laissé de commentaire.jane p. | Expérience générale
Le client n'a pas laissé de commentaire.Brian D. | Expérience générale
Late fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.vincent n. | Expérience générale
Le client n'a pas laissé de commentaire.Eric E. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTIAN M. | Expérience générale
A little more specific map with streets of where to enter the parking lot would have been helpful for meLeah R. | Premières impressions
Costomer service perfect, storage facility clean and above services went well.esther s. | Expérience générale
Le client n'a pas laissé de commentaire.jenny r. | Expérience générale
ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!Sharon B. | Premières impressions
Le client n'a pas laissé de commentaire.kaarina h. | Premières impressions
The Staff there is very friendly and knowledgeable. I have used you in past and will not go anywhere else in future. Your' rates are best too ! Also the ability to call and have a person answer phone is huge. You guys(and gals) are great ! Larry AllenLawrence A. | Expérience générale
Le client n'a pas laissé de commentaire.Mike S. | Expérience générale
No complaints about the facility at all, except for the periodic increases in rate. The facility was everything I expected it to be and everything I wanted from the place. I left ONLY because they are jacking up their rates again. An excellent facility for its purpose.john h. | Expérience générale
Le client n'a pas laissé de commentaire.Vignesh Narayan H. | Expérience générale
Le client n'a pas laissé de commentaire.Karl Bruce S. | Expérience générale
Le client n'a pas laissé de commentaire.Brian D. | Premières impressions
Amazing customer service. Will definitely be using them again.daniel m. | Expérience générale
Le client n'a pas laissé de commentaire.brittany r. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa S. | Online Move In
The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).Lauri S. | Online Move In
It was a horrible use of self service. I'd appreciate a callback to provide information about improvements that would make it better for another. It was NOT ready, in fact the office did not know anything about it. I was supposed to be refunded as they proceeded to charge my husband's card. I can be reached at 508-864-3487. MaryMary B. | Online Move In
Great teamROBERT S. | Expérience générale
Le client n'a pas laissé de commentaire.Vignesh Narayan H. | Premières impressions
I would like it if the storage facility can be open 24 hours. One day I came there after 10pm and it was closed and no access until the morning. I was not informed of the hours when I purchased a storage unit.Addie M. | Expérience générale
Great Experience and Harry Sisco was excellent with Customer Service and Unit Availability! Great Overall Experience from Start to Finish!!Jesse M. | Expérience générale
Le client n'a pas laissé de commentaire.Runzi G. | Expérience générale
Le client n'a pas laissé de commentaire.Kari K. | Expérience générale
Le client n'a pas laissé de commentaire.bruce p. | Expérience générale
Le client n'a pas laissé de commentaire.Annabel P. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl H. | Premières impressions
The staff was very professional and nice.Marie D. | Premières impressions
I will use U-Haul for my future moving needs. The moving help Mach Moving, that they referred me to was excellent five stars! They showed up on time, we're very accommodating and professional.Nicole F. | Expérience générale
Le client n'a pas laissé de commentaire.CAROLINE R. | Expérience générale
Had a great experience.Marian N. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn` W. | Premières impressions
Very friendly staff and great sercviceRafael L. | Premières impressions
Girl at front of store was very professional and courteous.Richard C. | Premières impressions
Le client n'a pas laissé de commentaire.Alicia B. | Expérience générale
Good customer serviceJULIUS M. | Premières impressions
Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.STACEY B. | Premières impressions
Everything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!OWEN D. | Expérience générale
My overall experience was excellent. The only complaint, I have, is there was about $100 worth of paper products ruined by mice and their urine/fecal matter.Jill Marie N. | Expérience générale
I just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don't know if I could have done it without him. Thank you and God BlessAsia F. | Expérience générale
Le client n'a pas laissé de commentaire.OWEN D. | Premières impressions
UHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.Jennifer G. | Expérience générale
Please let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your companyAsia F. | Premières impressions
We left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.Larry F. | Expérience générale
It was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn't lock it once I opened it. I needed up leaving for that reason.Rivka L. | Expérience générale
The Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.Johanna L. | Expérience générale
Le client n'a pas laissé de commentaire.NELSON V. | Premières impressions
Le client n'a pas laissé de commentaire.Victor R. | Premières impressions
I had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.Jane C. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan F. | Expérience générale
I was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn't with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364Randy A. | Expérience générale
Secure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lotjason k. | Expérience générale
Le client n'a pas laissé de commentaire.Joy P. | Expérience générale
Le client n'a pas laissé de commentaire.Jannise S. | Expérience générale
Great place fast friendly and professionalRobert E. | Expérience générale
Staff They are very friendly and expect everything we ask I’m very pleaseAngel S. | Expérience générale
I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKEDShawn S. | Expérience générale
Le client n'a pas laissé de commentaire.Jannise S. | Premières impressions
The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic thingsNicole P. | Premières impressions
I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.William K. | Expérience générale
The store mánager.she.no good.Salvador A. | Expérience générale
The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.GERMAN S. | Expérience générale
I was very happy with customer service at the facility!! Thank you for everything!!Deborah W. | Expérience générale
The best storege everbianka l. | Expérience générale
Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.Kwaku A. | Premières impressions
Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'CHARLES S. | Expérience générale
After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!HEATHER K. | Expérience générale
Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.Evelyn G. | Expérience générale
A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!MARY JEANNE B. | Expérience générale
Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!Kim S. | Expérience générale
Rented a few months, nothing of note occurred and was pretty secure.ryan l. | Expérience générale
I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.Penny P. | Expérience générale
The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rentalWilliam K. | Premières impressions
Very helpful,answered all my questionRaymond L. | Expérience générale
This was by far the worst customer service experience of my life.Cara P. | Expérience générale
Pleasant experience!Anne D. | Expérience générale
Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.Eulogio V. | Premières impressions
Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!Suzanne D. | Expérience générale
I had difficulty about my card I was not explain a lot about the credit card. They didn't check the truck in the back before because the first truck had a very bad odor 2 truck didn't have equipment.janasha m. | Expérience générale
Great experienceNANCY B. | Expérience générale
Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and pricedale k. | Expérience générale
Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.Eric C. | Expérience générale
Great peopleStacey l. | Premières impressions
Every thing went smoothly.Michael P. | Expérience générale
We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!Suzanne D. | Réservation
It was Ok.Hector Z. | Réservation
I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.Peter B. | Expérience générale
I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.william b. | Réservation
OkRobert S. | Expérience générale
Office needs a assign that states next person in line or line starts herejose r. | Expérience générale
Great ServiceJoseph R. | Réservation
A little expensive compared to other storage pricesROSEMARIE M. | Expérience générale
This was my second time with U Haul very friendly and helpful will use againdean s. | Expérience générale
Very friendly and helpful staff.heather r. | Expérience générale
Thank you for your service.Yolanda r. | Expérience générale
Was very convenient and clean. Only con, was a bit pricey for meKAYLEE H. | Expérience générale
KjJOSEPH O. | Expérience générale
Easy processKarl B. | Expérience générale
All ok.fabio b. | Expérience générale
This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/familySaskia M. | Expérience générale
Very goodyimmy b. | Expérience générale
Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip offkimberly l. | Expérience générale
No issues with the storageNorma R. | Expérience générale
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