Customer Reviews for U-Haul Moving & Storage of Wurzbach

1 948 évaluations

3817 Parkdale Dr   San Antonio, TX 78229
(@ I-10 service rd headed east)

(210) 593-0824

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 593-0824

3817 Parkdale Dr
San Antonio, TX 78229
(@ I-10 service rd headed east)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy T.  |  Premières impressions 
Évaluation :
5

Unfortunately I had my belongings in storage for 8 months. Besides having some technical issue accessing my unit when the power and electric doors went out. Manager Gricelda Ceballos and other staff were very polite and helpful. Gricelda always took care of any issue that came about.

Shalay D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany M.  |  Expérience générale 
Évaluation :
1

I had very bad experience at this location. Uhaul Employee was yelling and telling me that get out even I had reservation confirmed. I have video and pictures of him yelling to me and I will post it on Google for this location and Uhaul page on Google.

Ahmed N. 
Évaluation :
5

Beats other locations and trust me have dealt with shitty ones in SATX

brandon Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

This company is always doing there best, excellent customer service I highly recommended ,3817 Parkdale Dr

lazaro W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter P. 
Évaluation :
3

the person in charge of delivering the truck assumed we knew how to use the ramp and back gate operation. gave us the keys and went away

Ethos E. 
Évaluation :
1

For one make sure the trucks have gas in them, that you can see out the windshield. Also the rep never opened the truck to confirm the gas or milage is what was on the paper which it was not! The paper said one quarter of a tank was in the truck but when I started up the truck it said 5 miles to empty. The rep disappeared to help someone so I ended up calling to let them know the gas issue. They tell me I will get a credit if I bring the truck back with a quarter tank of gas!! Seriously Uhaul!! Just plain lazy on that store's part. Then I get a credit of 13 bucks for the gas and get taxed 13 bucks so I never truly received credit for gassing up their truck! I will never rent from that location ever again! I normally rent at the grissom location and they are extremely professional, give you a truck that is clean, gas in it and they walk you around the truck to check for any issues. So I question the charge, I am told I would be contacted before payment is taken. That never happened, they sent me a receipt showing 126 charge, didn't even reflect the hold of 79 dollars hold on my card! I called and instead of just pulling the difference between 79 and 126, they pull the full 126 and tell me it will take 3 to 5 business days to release the hold of 79.00. So basically they have 200 bucks from me!!! Yeah I'm passed and she rushed me off the phone!! That store location needs to closed down until they get better trained staff!! I hope you reach out to me and release my 79 now because I am not even remotely.

Tonya V. 
Évaluation :
3

My specific complaint is that I reserved a furniture dolly. When I showed up, after the paperwork, I am told that this location does not have furniture dollies. At this point it is too late. We had to go through 2 service elevators and a long walk through a parking garage with heavy furniture. The location has no parking, and makes you park on the street. When you are a day rental, you have to leave a car. Staff seemed quite nonchalant about it. They didn't seem to appreciate the difficult situation it put me and my friend in. We just had two people in their mid 60's doing all this work. There is absolutely NO excuse. You have lost a customer.

James B. 
Évaluation :
3

Your advertisement says $19.95. When all was said and done for the use of a van for about an hour and half, 17 miles it cost $59.00. I get it that the rental of vehicle is $19,95 but you need to add to your advertisement with additional costs.

joe C. 
Évaluation :
5

Thanks for your help in this few days of service . I will use all again . Thanks Catalina

Maria R.  |  Expérience générale 
Évaluation :
5

Manager was very friendly and professional as well as staff!

FANNIE M.  |  Expérience générale 
Évaluation :
4

Service and equipment were great, but parking and egress were difficult.

Raymond B. 
Évaluation :
3

Clean the trucks before renting them out. Have at least 2 people working

Amy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN C.  |  Premières impressions 
Évaluation :
2

They over charged me for gas. The fuel amount I used does not match the fuel amount on the receipt they emailed me.

Latasha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Due to confusion when I first reserved the truck at a different location, I was left without a vehicle to use for my move. I called UHaul's 800 number and Corey politely directed me to the right department and that's where I found Vicki in Houston. She has exceptional customer service skills, most likely due to an innate kindness in her, and she found another location near me and transferred my reservation. I was scheduled to pick up the truck at 9 am, but was running late and the gentlemen from the Parkdale Drive location called to check on me. Jacob, Gabriel and Adrian were very kind and thorough explaining the contract. My kudos to UHaul for hiring exceptional employees. Many thanks, Laura Maddock

Laura M. 
Évaluation :
1

Your customer service skills and other things but to long to get into

TERRI G. 
Évaluation :
2

I cleaned out my unit less than 24 hours after my monthly auto pay was initiated. I asked if they could wave that fee for just the one month and they said there was nothing they could do. I called the manager and she never answered or responded to me. So I paid $85 dollars for an empty storage unit after doing business with this company for an entire year. How is this costumer service? I'm still very upset. This company has lost my business. Unless there is something that can be done.

Michael M.  |  Expérience générale 
Évaluation :
4

A strip of rubber molding that was missing on the truck along the right side of the windshield (it had evidently recently received a windshield replacement) meant that once you got to 60 MPH and above, there was an unbearably loud and high pitched whistle from wind noise. Had to drive slower than desired as a result and was a bit of a traffic impedence.

David P. 
Évaluation :
1

Make sure to process returns, so that refunds can be received accordingly. I was told about my refund at drop off just to find out it was never closed out. I had to call the call center to get in touch with the manager to get it finished and processed. I moved on last Thursday and I am just getting my receipt today and notification on today, Wednesday almost a week later. Also, the truck had severely ripped seats that were very uncomfortable to sit on and very dusty/unclean.

Shamekia Y. 
Évaluation :
5

Sigan trabajando los necesitamos

Jose L.  |  Premières impressions 
Évaluation :
3

Received truck with fuel only 1/4 full. FIrst thing I had to do was add more gas. Not a good start. Check out and check in were quick per some places.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R.  |  Expérience générale 
Évaluation :
4

Jacob got my van ready in a timely manner. Good job sir.

Douglas M. 
Évaluation :
5

Not talk about a stolen uhaul as I am renting mine

matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lasandra M. 
Évaluation :
3

Got in and got out. Fast service.

Ruth O. 
Évaluation :
5

Great Service

Antoine A. 
Évaluation :
4

check the transmission on the unit I rented. it slips badly.

RANDY B. 
Évaluation :
5

Thanking the staff for their patience with me being a disabled veteran! They went well beyond limits to help me with payment issues.

Joe H.  |  Expérience générale 
Évaluation :
5

Jacob was the 1st person I was in contact from 1st day and Jacob was the last person who was in contact with me when I returned the truck, I use more days than I expected so everything was cool and he was very professional. Gabriel don't have 10 % of Professionalism and service customer, all my 5 starts for the store is for Jacob.

Blanca G M. 
Évaluation :
5

Better than all the rest

Johnathan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley M. 
Évaluation :
5

Thanks, felt very safe.

RODOLFO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
4

The staff was very nice. The van literally smelled like cat urine. I was sick all day

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cregg M. 
Évaluation :
5

The clerk needs to brush up on their customer serbice skilss. Not friendly at all.

LOUISA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

asia l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sibyl R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirsten R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
2

It was primarily the lack of training. Once that person learns how operations work, it should get better.

Judy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shugey m.  |  Expérience générale 
Évaluation :
3

False advertisement

LOUISA M. 
Évaluation :
2

Was charged $40 for an extra day when I returned the Uhaul the same day I rented it. Get it together.

Anthony M. 
Évaluation :
5

The staff was very efficient and Friendly.

Frank C. 
Évaluation :
1

Better customer service, front office guy was about as interesting as a wet napkin. Not helpful in answering any questions. Seemed uninterested in helping.

eric C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alondra E.  |  Premières impressions 
Évaluation :
5

The manager Maria has super excellent customer service skills. Friendly, helpful and overall great experience.

James C.  |  Premières impressions 
Évaluation :
5

Staff was professional and attentive to needs. Friendly and helpful. Definitely would use them again and recommend this storage facility to anyone.

Belinda C.  |  Expérience générale 
Évaluation :
2

The dolly we reserved was not available once we got there.

JuanCamilo V. 
Évaluation :
5

Jacob was very friendly and everything worked out very conveniently. So useful to be able to rent by hour for pick up of furniture and other items.

Muslima R. 
Évaluation :
1

Online reservation included furniture dolly for that location. Called customer service to confirm reservation 3 days prior and inquire process for military discount. On pickup date location stated they did not have dollys and suggested driving to a separate location to see IF they had any. The manager also stated their particular location did not offer military discount. When presented invoice detail they were charging for dolly rental which they did not have. Truck was returned same day even though I reserved 24 hours. I filled it with gas slightly OVER amount on agreement and was 2 miles under estimated mileage. When reviewing my bank transactions I saw they processed additional charges onto my credit card. Advise...go IN PERSON to reserve truck and equipment even though it's extremely inconvenient. You're online $54,99 quote with $1,19 per mile (I drove 20), turns into $80 not including the gas you filled it up with (more than their contract required).

Isabella R. 
Évaluation :
1

My unit was broken into and my insurance claim was denied even though I had a police report. That happened not even one week after moving my belongings into the unit.

Micheon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henric H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trinity A. 
Évaluation :
5

Thank you for all the assistance that was provided, my questions are always answered In a timely manner.

Christina A.  |  Premières impressions 
Évaluation :
5

For long drives, cruise control is a must.

Bertran C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bennie I. 
Évaluation :
5

Nothing this place was amazing and took the Uhaul even though there was a mixup with the original drop off location.

Jamesha G. 
Évaluation :
1

Vehicle had 1,3 MILLION miles on it. It literally shook driving down the road at 45mph! Just get rid of this. Additionally, was charged for items I didn't know were already supplied for free. I'll use a real moving company next time.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vishal A. 
Évaluation :
4

Sanitize

Akshay K. 
Évaluation :
2

Truck was not clean no and smelled of body odor and smoke. Had to step back in the office before leaving and make sure I wouldn't be charged. Could not drive with windows down as it smelled way too bad. There was also no indication of where to put gas and if you're not familiar with these vans it's hard to find. Needs to be marked or pointed out. Charged for gas because I could not find where it goes at nearby gas station. Staff didn't seem to interested in my ordeal just said “gas goes right here”. Maybe something better said at beginning.

PATRICK Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jake G. 
Évaluation :
1

Uhaul agent at the store was incompetent and under the influence. He was slurring his words to the point I could not understand and he was smoking and had a cigarette in his hands as he was helping me. He kept giving me different rate quotes and mileage quotes. I did not drive out with my vehicle until 4:20pm and was still expected to bring it back by 9 pm when I reserved the truck for 5 hours.

Amaan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
3

The truck was old and junkie. Sun visors were broken. Dash panels clearly pulled off and not properly replaced correctly. 0,89 a mile is way too much in a big city like San Antonio.

Jessica R. 
Évaluation :
5

Not charge Milis your customers are refueling the vehicles, that is for those whom rent for7hr or under!!! Would work nicely:)

Pauline N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yusuf F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean L. 
Évaluation :
1

Someone has misunderstood on misplacing the key and along with extending my days on a U-Haul rental for the fact that they reported the truck stolen because they do not answer the phone nor the employee pays attention and is worried about paying for customers truck if their cars don't accept he paid for the bill as well

Eastley V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david A. 
Évaluation :
5

Nothing. Staff is great! The equipment is clean. This is my neighborhood Uhaul and always have a great experience.

LEYANN W. 
Évaluation :
4

Air conditioner stopped working in the Uhaul and it was over 95 degrees very uncomfortable.

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele R. 
Évaluation :
5

Not much, didn't have any problems at all.

EMILY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G. 
Évaluation :
5

Everything was great

Samuel D. 
Évaluation :
5

Thanks to the gentleman who worked the counter. I may have selected "online check-in"; with an early return he offered to help. Convenient and close by. We'll definitely recommend and us this location for the move-out in a year or so!

Sydney A. 
Évaluation :
5

The staff at this location is amazing. Give them all vacations and raises!

Seth L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse S. 
Évaluation :
4

The attendant that received the truck back was not personable. Perhaps he was stressed by his workload. Perhaps some people skills training is in order. Thanks for the help with my move.

Jack N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

The attendant was very courteous and efficient.

Jack N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet M.  |  Expérience générale 
Évaluation :
5

Lady at desk very helpful

Chelsea C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica G. 
Évaluation :
5

Fix the problem on line when returning the vehicle after hours. I wasn't able to do that and took me forever to make sure I was doing everything properly. The problem I was having occurred when I tried to scan the bar code on my contract and couldn't move forward.

Pete M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mara E.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashvin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

moath A. 
Évaluation :
1

My unit was broken into and all my valuables were stolen. It was not till after I had time to evaluate what had been taken did I realize what all was actually missing. I don't believe a sincere effort was made to contact me soon enough so that possibly would have helped recover my valuables. Been retired law enforcement, I know time is of the essence in recovering stolen items. Staff said they tried contacting me but neither I nor my brother had missed calls from the staff. I removed my remaining items to another location, hopefully I'll have better luck there. I believe staff should have contacted police about the break-in, so law enforcement could have started this investigation as soon as the facility became aware of the break-in, and wait for the client to take it upon themselves to initiate an investigation. No I would not recommend your facility to anyone. The break-in took some time in completing, so your staff should have noticed what was happening in their surveillance cameras in the office at the time it was happening. The whole incident seems fishy to me and brings about suspicion of the actual surveillance done by your staff at the time of this incident. Poor job!!!!

Roberto M.  |  Expérience générale 
Évaluation :
5

THE PERSON THAT HELPED ME WENT OUT OF HIS WAY TO SERVICE ME.

ARTURO D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASSANDRA S. 
Évaluation :
1

The 15x30' storage unit reserved did NOT exist at the facility. The 26' truck was NOT accepted for drop off as scheduled. 2 10x15' units were substituted for the reserved space. The truck has to go elsewhere for drop off. I have had to rent a third unit (FROM A COMPETITOR) to complete storing my household goods. The staff did the best they could, but your data base is apparently inaccurate and worthless. I will not be doing business with U-Haul again.

Mary K B.  |  Premières impressions 
Évaluation :
3

The storage experience was no different than any other the customer service was good after only one month though the price increased but it was already a little high in my opinion. Followed the instructions online for check out and was still charged for the unit had to go back to the store which they already re-rented the unit so they know I moved out said it was a mistake but still inconvenient. As a whole I will not use U-Haul again the last three out of five experiences that I've had with U-Haul in the past six months four of them have been horrible and only one of them has been OK which is the storage unit!!

Michael F.  |  Expérience générale 
Évaluation :
5

Your staff person was helpful kind and ready to help at 7 am when I arrived, couldn't have asked for a better experience. MERCI!

Desiree K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline B. 
Évaluation :
2

Enhance the electronic system so that when I reserve a furniture Dolly it is actually set aside for me. Currently not benefit to planning ahead under this system because I still get screwed out of what I asked for. I even had the guy call several locations and still did not get one. I had to go buy one from Home Depot instead. On top of that ordered furniture pads and did not receive them yet I was charged for them. Very disappointed

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLOE R. 
Évaluation :
5

The person behind the counter who assisted me was very helpful and made sure I understood everything, got me everything I needed, and was very nice and professional. Merci.

RAYMOND W. 
Évaluation :
5

The young man at the desk was super friendly and helpful.

Shannon E. 
Évaluation :
5

Uhaul of Wurzbach had a very friendly and helpful staff. They worked well together and made the process very quick and easy for me.

Robert J.  |  Online Move In 
Évaluation :
4

This is an almost excellent facility. The issues are only three. First, German cockroaches I saw them in the facility multiple times. Two, security was adequate but multiple units had been broken into including a unit next to my own that I reported to management. Three, my door was repainted (thank you) but my lock was also repainted which was not desired. The service, availability, and staff were outstanding.

adam H.  |  Expérience générale 
Évaluation :
5

No bad reviews! 10/10 experience!!

Talia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

The agent provided superlative service. That hasn't always been the case at this location. But thankfully, today, the agent on duty, who maintained a friendly and courteous demeanor despite being alone and waiting on numerous customers. She was great!

PABLO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight W.  |  Expérience générale 
Évaluation :
5

Adrian initially orientated me a few days earlier on the prices and sizes available. Today I went and rented my story. Both Adrian and Emiliano did a great job. Great employees.

Mary R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY G. 
Évaluation :
1

I was charged for gas but we filled up the truck. This was refunded. Then I was charged for a extra day. I returned the truck the same day and gave the keys to they guy working that night. I have spoken to someone about this 2 x and emailed about this 1 no one is responding. Do not rent from this location they will just over charge you and add extra charges after.

JOE V. 
Évaluation :
5

Staff very professional, knowledgeable, and friendly. They reserved my unit and it was ready on time when I was ready.

Dwight W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E.  |  Premières impressions 
Évaluation :
1

Stole from me a lot of stuff Staff dint report it Manager never called me Manager disappeared when the stolen property happen Security is horrible Camera are horrible position and a lot of access point and poor secured locker

HECTOR A.  |  Expérience générale 
Évaluation :
5

Very friendly and polite staff!!!

Monica C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUSTIN LAWRENCE C.  |  Expérience générale 
Évaluation :
5

The only problem I had was being connected with the storage unit that I had the reservation at. Of course I was on my was and it was difficult to understand each other clearly. But once I called directly, the young lady was very helpful and she addressed my questions perfectly. When we got to the place, she was awesome in explaining the different size unit and got us to the right one. Kudos to your associates.

Emilia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magnolia C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H.  |  Premières impressions 
Évaluation :
3

They broke into the storages

JAMES T.  |  Expérience générale 
Évaluation :
5

Good facility

Rene M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY E.  |  Premières impressions 
Évaluation :
3

There was supposed to be a key left for me inside the unit according to the online instructions. No key was there. There aren't enough moving carts. I walked around not able to find one. The one I saw was being used by another customer. According to the office there are no remote control keys for access even though it's advertised. I expect a better experience for the price I am paying.

Corrie G.  |  Online Move In 
Évaluation :
5

Muy buen servicio

Rosa Elia G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONCHITA O.  |  Premières impressions 
Évaluation :
5

Staff had excellent customer service

Lisa P.  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly.

Jules L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kiara D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca L.  |  Premières impressions 
Évaluation :
4

The building was extremely long distance for my movers and timing. Not happy.

Jennette B.  |  Premières impressions 
Évaluation :
5

No place better than Uhaul!

Sherry N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianne B.  |  Online Move In 
Évaluation :
5

Disappointed that after 3-26' trucks one-way from NJ, one one-way (local) for two weeks, one local truck, and a 15x30 storage unit for 4 months that you do not reimburse for unused days of last month. $1000's of dollars and you can't part with $100 for unused space at a time when that unit will be rented very quickly. That said, the manager of the Wurzbach location is exemplary, knowledgeable, helpful, accommodating and downright nice. She should be promoted to lead all SAT locations and train all employees in customer SERVICE.

MARK R.  |  Expérience générale 
Évaluation :
5

Staff is always very helpful and professional!

Susana V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edna n.  |  Premières impressions 
Évaluation :
4

Need more specials for local and big trucks and storage combo specials for local

Mary H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H.  |  Premières impressions 
Évaluation :
5

You are the best

Kettly V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalinda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunai S.  |  Expérience générale 
Évaluation :
5

Storage was the perfect space and the women at the front desk was friendly and very helpful.

Tiffany S.  |  Online Move In 
Évaluation :
5

Employee was very helpful and informative. Helped alleviate some of the stress involved in moving across the state.

Deanna T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C.  |  Expérience générale 
Évaluation :
4

Other than the break-in of my unit everything was fine.

KRISTINE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviane A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy D.  |  Expérience générale 
Évaluation :
5

Gricelda Ceballos Suchil Was amazing, the storage wasn't clean but she fixed the issue right the way excellent customer service. The perfect fit for management I don't know if she was a manager but she should be one of the best

Fazia M.  |  Premières impressions 
Évaluation :
5

Gricelda Ceballos Suchil, was always on point to provide assistance promptly of questions, that allowed my rental experience stress free. EXCELLENCE PREVAILED.

Benjamin S.  |  Expérience générale 
Évaluation :
5

The lady working in the office (I believe her name was Grizella) was amazingly helpful. I really appreciated her.

Mark A.  |  Online Move In 
Évaluation :
5

Amazing service !!

Susana V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie T.  |  Premières impressions 
Évaluation :
5

Maggie was awesome in her assistance and very knowledgeable

Christopher R.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful.

LeDae A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V.  |  Expérience générale 
Évaluation :
5

The people here are great!! Very nice and friendly. I'm telling everyone I know to rent from them.  Wonderful experience.  My only issue was that I couldn't bring the 26' u-haul truck I rented to move my stuff into the gates.

Machell W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianna G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik J.  |  Expérience générale 
Évaluation :
5

All staff is always courteous and happy to assist, it does not matter how busy they are, they have a happy face and are very helpful.

Ana L.  |  Premières impressions 
Évaluation :
3

It was an inconvenience that every time I would call I would get a call center and leave a message and then would never get a call back.

Richard G.  |  Expérience générale 
Évaluation :
5

Gricelda is an asset to your company and should be a model AND Trainer for how to serve customers. She seems to know the anxiety of moving and went well out of her way to serve my circumstances. Thank You!!!

MARK R.  |  Premières impressions 
Évaluation :
5

Needed a storage unit for a couple of months at the most but everywhere I checked out was only offering 6-12 month leases for storage units. Ended up checking out uhaul's storage rates and settled on the perfect sized unit. Not only did they offer a monthly rental basis, but they had a lot of different sized units to choose from, unlike other places where you get 2 or 3 sizes maximum. Was also able to get the option for climate control, which was great. The entire process was online, from reserving the unit, to checking in and bypassing the line at the desk with a lock waiting for me inside the unit when I arrived. 10/10-would highly recommend

William N.  |  Online Move In 
Évaluation :
1

They gave me a upper locker when they were lower lockers easily accessible and vacant. I dropped a box in 10 minutes later when I noticed I asked if they can get it for me because everything requires a card swipe and they claimed there was no box but they were look at the cameras to see if it was an employee who picked it up or another customer. I never got my $3 000 engagement ring bag or heard about it again. At one point when I couldn't find my storage key I attempted to open it with bolt cutters and no one stopped me or asked me for verification that it was my unit. All the card swipes and cameras are nothing more but an illusion of security because they don't even review the cameras to see if someone's breaking in or to locate and drop the package breaking it in or to locate a dropped package. I never thought so much to go wrong on a simple storage unit but everything that could have went wrong went wrong with this U-Haul storage and I will not be returning.

ALEXANDER E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin J.  |  Expérience générale 
Évaluation :
5

Thank you so much for your professionalism and sincere concern for all my storage needs I will continue to return to Uhaul for ALL my storage needs if I should EVER need it again. Keep up the great work, Ladies!!!

Debbie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
4

Just wanna say thank you for your help. Bye!

LISA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V.  |  Expérience générale 
Évaluation :
5

I had problems after moving out but spoke with representative and everything taken care of great customer service will recommend to friends

Theodore J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN P.  |  Premières impressions 
Évaluation :
5

Marciela (?) i believe cause i suck at names sorry and Gricelda (?) Were the best! Honestly. Helped me out ALOT cause i just needed to hold a small amount of things for a short time and they made it really easy. Definitely dont mind coming back here if i have to again

SHANISE D.  |  Expérience générale 
Évaluation :
3

Very disappointed that I ended my contract at the end of the month and was still charged for the following month (Especially during these hard times)

Cynthia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa m.  |  Expérience générale 
Évaluation :
5

Na

Martin L A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose c.  |  Expérience générale 
Évaluation :
2

This facility was far from a good experience. I sadly was pulled from dorms and accepted the assistance U-Haul offered until I got back on my feet. I trust was unimpressed. I had no access to my stuff after 9am and considering everything I own was in there and I realized I could itemize certain things when I was off of work well past 9pm. Then as the experience came to an end I was moving and noticed there were ants all over my belongings. Being I am deathly allergic I had to call my sister and sister in law to move all my stuff for me. When I told the ladies at the desk they cane down to observe it was true. The first offered us to leave all objects we already had in the truck and have them bombed and pick them up the next morning but then the other woman immediately claimed "they're just sugar ants they'll be fine" as if she was bothered by us bringing to their attention something that could kill me. I ended up paying 115 a month for an experience that was by far the worst as well as to be disrespected by the staff for my concern with the items in my unit being infested with ants. Definitely need to address professionalism with the staff here.

Carrie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica A.  |  Expérience générale 
Évaluation :
5

Fantastic Service!

Vivek T.  |  Expérience générale 
Évaluation :
5

I stay with you for 11 years and never have any problems, and I never miss any payments either.

JOSE Z.  |  Expérience générale 
Évaluation :
5

This is the second time I had units there and I went back the second time cause its very clean and the people in the front ars very nice, when I need storage again I'm going there

Joe E.  |  Expérience générale 
Évaluation :
5

The office staff is always friendly and helpful.

Clifton H.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and flexible. Great experience with storage needs.

Alejandra R.  |  Expérience générale 
Évaluation :