Nothing all is well thank you!Ericka H.
Customer Reviews for U-Haul Moving & Storage of Ypsilanti
Pour nous contacter
Ypsilanti, MI 48197
(Mi E Of Us 23)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mark L.
Just dropped off-didn't have much to consider.Shannon R.
The UHaul employee who helped us with our order (order number 21656488) was amazing. We had actually ordered the wrong truck for the work we needed to do and he helped us get the right equipment, all with a friendly and helpful attitude. He was amazing and deserves BIG accolades!!TINA J.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Kevin R.
The credit card machine at the Ypsilanti location I was at, failed to work properly, and the rep assisting me had to re-stat the entire order again because of a piece of equipment that can be easily replaced.Jimmy S.
Trained friendly staffAva M.
The van was very dirty and smelled strongly of cigarette smoke.Melanie E.
Le client n'a pas laissé de commentaire.Orthell A.
Make sure the credit payment is working properly so there's less time spent inputting manually.ANDRE D.
Le client n'a pas laissé de commentaire.SHAWN-TEL RENEE J.
After hours app did not work at allElizabeth P.
Le client n'a pas laissé de commentaire.tim B.
I did not receive an emailed receipt.Jacqueline A.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.Riley J.
Le client n'a pas laissé de commentaire.Ralph K.
Try to find more employees for the service counter. I'm sure you're trying.Eric G.
Had to return after closing so had to return online - customer service rep stayed on the phone through the complete return patiently and even though the down load of pictures would not work she was helpful and efficientMichael D.
The truck has tank was nearly empty when I picked it up.Susan B.
Quick and helpful but a little vague with their directions for where I needed to go/what I needed to do.Elyse T.
Le client n'a pas laissé de commentaire.John L.
The sales associate at the beginning and end of my experience was knowledgeable and very pleasant!Zetar E.
Service not welcoming at all. If I say please, thank you, yes sir no sir, I kinda would like something back.Matthew K.
Hard to plan pick up with locations changingjames S.
Your online check in process sucks i was charged an additional fee because your website did not recognize my reservation. Not everyone has a smart phone. The phone customer service is bullshit they should be able to chrck the vehicle back in uhaul sucks & i want my $20 backtina H.
Le client n'a pas laissé de commentaire.Adam L.
Le client n'a pas laissé de commentaire.Malik M.
This comment is for the website user experience and not reflective of the location: the website allowed me to reserve a vehicle at 8:30 AM but when I arrived, there was no TruckShare vehicle key available to me and I had to wait until the location opened at 9:00 AM. It was a slight glitch for my personal experience reserving a rental online and I will pay closer attention to be sure I am scheduling a TruckShare next time or plan to reserve a vehicle when the store is open. Thankfully I was first in line and got the vehicle quickly after the store opened.Rae Ann H.
I made a reservation on 4/26/22 to pick up a 10 ft truck from the Ann Arbor State street location. When I arrived, they said that they did not have a 10 ft, or any trucks available. They were able to find an alternate truck only a few miles away, but they charged me for the larger truck as well as for 11 additional miles that I drove to & from my storage location. Uhaul's business model appears to be "nickel & dime" it's customer's into submission.Matthew O.
Le client n'a pas laissé de commentaire.Nick A.
Le client n'a pas laissé de commentaire.Geoffrey G.
Communicate directions and the process a little more clearly.Theresa M.
Le client n'a pas laissé de commentaire.Ragunath G.
Improve your online reservations. 3 ppl showed up for the same truck at the same time. It's 2022 these things shouldn't b a problem. I paid for the largest truck and had to use the second smallest. Thumbs up guys. Glad I don't need this service oftenMarcus M.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Sherrill T.
Le client n'a pas laissé de commentaire.Robert K.
Enjoyed the special rate. Mileage rate was price high.Santos F.
Le client n'a pas laissé de commentaire.James Y.
Le client n'a pas laissé de commentaire.Steven O.
Le client n'a pas laissé de commentaire.Deborah T.
Le client n'a pas laissé de commentaire.PHILLIP K.
Did not recieve furniture pads per paid reservationDawn H.
Le client n'a pas laissé de commentaire.Kirk M.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Timothy T.
Le client n'a pas laissé de commentaire.Ricardo S.
Le client n'a pas laissé de commentaire.Alessandra B.
Gr8! ServiceTERRELL L.
I'm always satisfiedTANYA LEE P.
Better than last time.PAUL RANDOLPH G.
They charge me more money for gas when I filled to truck up before I returned itDarren W.
No commentJack K.
Make sure truck TPMS is not faulty and that utility dollies are loaded.Anoff C.
Truck was filthy ran like crap and they had the nerve to charge me a $25 cleaning fee for leaving a couple scraps of cardboard left by accident in it. I will NEVER rent from this location again ever.Brandy S.
Le client n'a pas laissé de commentaire.Shelby T.
Le client n'a pas laissé de commentaire.Eric B.
I had rented the truck for 4 hours, 430pm-830pm. So was not told I would also be charged an after hours fee of $20? they knew when I rented the truck it would be after hours drop off. I have rented there a lot for this kind of rental and now being charged that fee, I feel is being unfair.SUSAN ELAINE W.
Le client n'a pas laissé de commentaire.jethro B.
Le client n'a pas laissé de commentaire.Frank P.
2 separate 6x12 cargo trailers that electrical wasn't working and the first unit damaged my car fuse on the towing lights. The manager and staff member wasn't answering or provided any resolutions and simply stop by letting me know that my car was the issue, and at wasn't. Very poor customer service overall.ARMANDO G.
Le client n'a pas laissé de commentaire.Johnathan N.
Dont change anything excellent service thank you.KENNETH D.
Staff was fairly unfriendly and kind of rude. Went through everything fast and seemed annoyed there were customers even there.James L.
Le client n'a pas laissé de commentaire.VarunTej P.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Brittany S.
Le client n'a pas laissé de commentaire.Braydan H.
The truck was hard to accelerateKIMBERLYANN K.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Steven B.
I setup my reservation online for the first time. Online for a cargo van, it stated the mileage was $.59 cents per mile. When we go to the Uhaul location the man, at the front desk, states it's $.69 cents per mile. I didn't realize we had to pay for the mileage upfront, and let them know approximately how many miles we were going to need locally in state. The information I recall only mentions the amount of cost of cargo van, environmental fees, and any type of equipment, I wanted to rent if necessary, and how many hours? I was thinking the amount of the truck and the charges I mentioned above were going to be the only charges. It's kind of deceiving to the customer, because I like to know all facts lined up to me, so I can be made aware prior to the arrival, at the location, concerning my cost all together, before I arrive. Except of course if I was over the mileage, then I'm aware of the additional cost. This was constructive criticism, I wanted to provide and bring to the online service and at the store.April D.
Washtenaw guys did a fine job. The truck drove perfect, good mirrors. So, not that you can "fix it" , but possible Ford can "miraculously" invent a road sensing suspension to cancel out the "washboard" in the right lane of 94 west. (around mile marker 50/60 ) I chose to use the left lane whenever possible so as not to permanently damage home stuff. I left the two packing blankets that are missing in the truck - back at the Washtenaw Uhaul. Cheers.lee R.
Le client n'a pas laissé de commentaire.ZHE-AHNTE Z.
Great experience...NIKI V.
The Ypsilanti location has always been my go to place for UHaul over the years. Their staff is incredibly helpful and friendly. They've resolved any issues I've had with the surrounding Uhauls.OBED G.
Le client n'a pas laissé de commentaire.TERESA RENEE L.
Le client n'a pas laissé de commentaire.Tony G.
Le client n'a pas laissé de commentaire.Jinneme P.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Dorma S.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Ty S.
Please do a better job of reviewing your equipment to ensure it's in proper working condition. It's completely unacceptable to rent a truck that turns out to have a leaking roof.Johnny T.
Le client n'a pas laissé de commentaire.Jessica V.
Le client n'a pas laissé de commentaire.Todd S.
Not so much the facility but the phone app to turn in the equipment did not work for me when I was dropping the keys off. It wasn't my phone that was the issue it was trying to use â€œlocation servicesâ€ where the app wouldn't let me complete the turn in process. Your location staff were great! I will continue to rent from this location.Christopher C.
Le client n'a pas laissé de commentaire.ALI-EYAD M.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Scott C.
It's pretty good the way it is.Loretta S.
Le client n'a pas laissé de commentaire.Miguel A.
Le client n'a pas laissé de commentaire.stacey W.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.ANDREA MARIE B.
Le client n'a pas laissé de commentaire.Sara G.
the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.Mark M. | Expérience générale
Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.ANDREW P. | Expérience générale
This was one of my worst visit to uhual ever.Rolonda M. | Expérience générale
Took forever to reserve a truck after steady reserving one.Todd S. | Expérience générale
Very friendly and helpful staffCharles R. | Expérience générale
Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.Qin L. | Expérience générale
Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.ZORETTA T. | Expérience générale
Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.donna r. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!