Customer Reviews for U-Haul Moving & Storage of Ypsilanti

Évaluation :

5

Nothing all is well thank you!

Évaluation :

3

Just dropped off-didn't have much to consider.

Évaluation :

5

The UHaul employee who helped us with our order (order number 21656488) was amazing. We had actually ordered the wrong truck for the work we needed to do and he helped us get the right equipment, all with a friendly and helpful attitude. He was amazing and deserves BIG accolades!!

Évaluation :

5

The credit card machine at the Ypsilanti location I was at, failed to work properly, and the rep assisting me had to re-stat the entire order again because of a piece of equipment that can be easily replaced.

Évaluation :

1

Trained friendly staff

Évaluation :

3

The van was very dirty and smelled strongly of cigarette smoke.

Évaluation :

4

Make sure the credit payment is working properly so there's less time spent inputting manually.

Évaluation :

5

After hours app did not work at all

Évaluation :

4

I did not receive an emailed receipt.

Évaluation :

4

Try to find more employees for the service counter. I'm sure you're trying.

Évaluation :

4

Had to return after closing so had to return online - customer service rep stayed on the phone through the complete return patiently and even though the down load of pictures would not work she was helpful and efficient

Évaluation :

3

The truck has tank was nearly empty when I picked it up.

Évaluation :

4

Quick and helpful but a little vague with their directions for where I needed to go/what I needed to do.

Évaluation :

5

The sales associate at the beginning and end of my experience was knowledgeable and very pleasant!

Évaluation :

3

Service not welcoming at all. If I say please, thank you, yes sir no sir, I kinda would like something back.

Évaluation :

4

Hard to plan pick up with locations changing

Évaluation :

1

Your online check in process sucks i was charged an additional fee because your website did not recognize my reservation. Not everyone has a smart phone. The phone customer service is bullshit they should be able to chrck the vehicle back in uhaul sucks & i want my $20 back

Évaluation :

5

S.O.

Évaluation :

5

This comment is for the website user experience and not reflective of the location: the website allowed me to reserve a vehicle at 8:30 AM but when I arrived, there was no TruckShare vehicle key available to me and I had to wait until the location opened at 9:00 AM. It was a slight glitch for my personal experience reserving a rental online and I will pay closer attention to be sure I am scheduling a TruckShare next time or plan to reserve a vehicle when the store is open. Thankfully I was first in line and got the vehicle quickly after the store opened.

Évaluation :

3

I made a reservation on 4/26/22 to pick up a 10 ft truck from the Ann Arbor State street location. When I arrived, they said that they did not have a 10 ft, or any trucks available. They were able to find an alternate truck only a few miles away, but they charged me for the larger truck as well as for 11 additional miles that I drove to & from my storage location. Uhaul's business model appears to be "nickel & dime" it's customer's into submission.

Évaluation :

5

Communicate directions and the process a little more clearly.

Évaluation :

1

Improve your online reservations. 3 ppl showed up for the same truck at the same time. It's 2022 these things shouldn't b a problem. I paid for the largest truck and had to use the second smallest. Thumbs up guys. Glad I don't need this service often

Évaluation :

4

Enjoyed the special rate. Mileage rate was price high.

Évaluation :

2

Did not recieve furniture pads per paid reservation

Évaluation :

5

Gr8! Service

Évaluation :

5

I'm always satisfied

Évaluation :

4

Better than last time.

Évaluation :

3

They charge me more money for gas when I filled to truck up before I returned it

Évaluation :

4

No comment

Évaluation :

3

Make sure truck TPMS is not faulty and that utility dollies are loaded.

Évaluation :

1

Truck was filthy ran like crap and they had the nerve to charge me a $25 cleaning fee for leaving a couple scraps of cardboard left by accident in it. I will NEVER rent from this location again ever.

Évaluation :

5

I had rented the truck for 4 hours, 430pm-830pm. So was not told I would also be charged an after hours fee of $20? they knew when I rented the truck it would be after hours drop off. I have rented there a lot for this kind of rental and now being charged that fee, I feel is being unfair.

Évaluation :

1

2 separate 6x12 cargo trailers that electrical wasn't working and the first unit damaged my car fuse on the towing lights. The manager and staff member wasn't answering or provided any resolutions and simply stop by letting me know that my car was the issue, and at wasn't. Very poor customer service overall.

Évaluation :

4

Dont change anything excellent service thank you.

Évaluation :

2

Staff was fairly unfriendly and kind of rude. Went through everything fast and seemed annoyed there were customers even there.

Évaluation :

5

The truck was hard to accelerate

Évaluation :

3

I setup my reservation online for the first time. Online for a cargo van, it stated the mileage was $.59 cents per mile. When we go to the Uhaul location the man, at the front desk, states it's $.69 cents per mile. I didn't realize we had to pay for the mileage upfront, and let them know approximately how many miles we were going to need locally in state. The information I recall only mentions the amount of cost of cargo van, environmental fees, and any type of equipment, I wanted to rent if necessary, and how many hours? I was thinking the amount of the truck and the charges I mentioned above were going to be the only charges. It's kind of deceiving to the customer, because I like to know all facts lined up to me, so I can be made aware prior to the arrival, at the location, concerning my cost all together, before I arrive. Except of course if I was over the mileage, then I'm aware of the additional cost. This was constructive criticism, I wanted to provide and bring to the online service and at the store.

Évaluation :

5

Washtenaw guys did a fine job. The truck drove perfect, good mirrors. So, not that you can "fix it" , but possible Ford can "miraculously" invent a road sensing suspension to cancel out the "washboard" in the right lane of 94 west. (around mile marker 50/60 ) I chose to use the left lane whenever possible so as not to permanently damage home stuff. I left the two packing blankets that are missing in the truck - back at the Washtenaw Uhaul. Cheers.

Évaluation :

5

Great experience...

Évaluation :

5

The Ypsilanti location has always been my go to place for UHaul over the years. Their staff is incredibly helpful and friendly. They've resolved any issues I've had with the surrounding Uhauls.

Évaluation :

2

Please do a better job of reviewing your equipment to ensure it's in proper working condition. It's completely unacceptable to rent a truck that turns out to have a leaking roof.

Évaluation :

5

Not so much the facility but the phone app to turn in the equipment did not work for me when I was dropping the keys off. It wasn't my phone that was the issue it was trying to use “location services” where the app wouldn't let me complete the turn in process. Your location staff were great! I will continue to rent from this location.

Évaluation :

5

It's pretty good the way it is.

Évaluation :

4

S.O.

Évaluation :

5

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Évaluation :

5

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

Évaluation :

2

This was one of my worst visit to uhual ever.

Évaluation :

2

Took forever to reserve a truck after steady reserving one.

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Évaluation :

2

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.