Le client n'a pas laissé de commentaire.Colton W.
Customer Reviews for U-Haul Moving & Storage of Ypsilanti
Pour nous contacter
Ypsilanti, MI 48197
(Mi E Of Us 23)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.luis N.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Alexandra W.
Le client n'a pas laissé de commentaire.Miranda Z.
Very long wait to pick up previously reserved trailer.Tammy E.
I had initially been told that my auto transport would not be available and I am extremely thankful that the employees at the store were able to secure one for me and help us load the car. All the employees did a great job and were extremely helpful.Isaac W.
You guys are the best. I went to home depot 1st, just because its closer but that was a hassle so I went to this location. It couldn't have been easier. Very efficient, smooth, no wasted time. Very professional operationBernard D.
Le client n'a pas laissé de commentaire.Tuuli S.
Le client n'a pas laissé de commentaire.Vicki W.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.Wadler F.
Le client n'a pas laissé de commentaire.Lorenzo P.
Like no contact but drop off was cumbersome and took longer as expected. May not be easy for someone with less tech experience.Jason U.
We waited a long time before someone came to hitch our trailer even though one employee watched us waiting and never inquired if he could help.Terry B.
Long line and wait for equipment, not the quick check in by phone that was advertised. And no furniture pads that has been reserved were available. They did not give me the hand dolly that I had reserved, but they charged me for it. I think they were just short staffed, which is why the quick check in by phone would have been helpful.Nanci L.
The lot was too small with the amount of trucks returned after hours, and my truck had very rusty and broken rear door hinges that make the door very difficult to open and close. That door should be replaced ASAPDanielle K.
We arrived at the store just to not be pull in and then I drop the truck off at 9:40am and they didn't return our truck until 12:46pm and charged us an extra day and protection fee! I'm VERY unhappy about this and this location because they overcharged us when we arrived on time and we are now out of $119 and I find this extremely unprofessional and unacceptable!!!Jordan L.
Le client n'a pas laissé de commentaire.Faraz K.
We dropped off after hours and got the very last space available to park our truck, and a bit hard to fit! Other than that, it was fine.Paul M.
Le client n'a pas laissé de commentaire.Vijoy M.
Fix the air in the truck. It was unbearably hot and having no air to drive a distance was awful.Bertha B.
Le client n'a pas laissé de commentaire.Changbai T.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Lori L.
Le client n'a pas laissé de commentaire.Scott J.
Le client n'a pas laissé de commentaire.Steven K.
Staff was miserable but everything went as it should. Perhaps some way to boost sports would be useful.Casey R.
Very quick and pleasant rental. The staff was very helpful and friendly, getting me into my rental truck in less than 15 minutes after arrival. I recommend doing the online check in to make the process efficient and fast.Robert M.
Tell them up front that there will be a hold on funds for the rental. Help them figure out why they were charged so much. More friendly.Mlchelle J.
I was given a confirmation email and phone call guaranteeing that my truck was going to be reserved at this location. When i arrived, my truck was not available. Thankfully a different size truck was available, but it is not acceptable to get a long voicemail and email confirming that this location would have my truck, and when I show up, â€œit's not in the system.â€ This makes me less likely to trust any information i am given by uhaul.Tyler M.
Alexis was great. She got me the equipment needed on short notice. There are at least two UHaul stores closer to me but I drive to the Washtenaw store because they have always been competent and customer focused.Patrick M.
Le client n'a pas laissé de commentaire.Victor B.
Le client n'a pas laissé de commentaire.JAMES WILLIAM M.
When dropping off the truck, there was no where to park it. Also, you were trapped in the parking lot due to cars not completely in parking spots IN THE UHAUL PARKING LOT. The website kept kicking me out as well when trying to return my truck. All in all, it took around 45 minutes to an hour to return the truck. There was no need for that.Paige Z.
Le client n'a pas laissé de commentaire.Rhonda G.
Le client n'a pas laissé de commentaire.Christina M.
Le client n'a pas laissé de commentaire.diere L.
Le client n'a pas laissé de commentaire.TONY M.
The service was courteous and the rental and drop off process was easy going. Just keep up the good work!Papa M.
Great service. Quick and efficient.Tony L.
The only problem I had with this Uhaul station was they charged two more gallons of gas which made it beyond 3/4 of a tank. Replaced the gas which was on a 3/4 tank when we picked it up, we dropped it off at 3/4 tank. Other than that no problems.Roseanne R.
Le client n'a pas laissé de commentaire.Robert Y.
I wasn't happy that my contract that I asked to be written for 24 hours was written do in last night. The gentleman that checked it in for me acted as if he did me some special favor by not charging me additional for the hours that I had it. Again I rented it for 24 hours. Maybe they screwed up the return time when they change trailers outside because it was easier for the guy to grab a different one.JOHN R.
Halfway through my rental, the truck died due to a faulty connection at the battery. I filed a claim through the U-Haul app and the third-party service tech who arrived discovered it was a loose connection at the battery. He was able to reconnect it but couldn't tighten it and said it was unsafe to drive. He urged me to return the truck so it could be exchanged but it was already loaded, so I had to finish the move with it. Twice afterwords, the truck died and I had to replace the wire myself, just as the tech showed me. This is unacceptable and I need to be refunded.Nicholas A.
Ripped off. Staff was lazy and unfriendly.Audrey L.
The pick-up truck I rented on 6/3 to 6/5 was quite muddy on the outside and two of the tires had low air pressure. The right rear was especially low and I needed to put air into it.Jim S.
Le client n'a pas laissé de commentaire.Salvador M.
Le client n'a pas laissé de commentaire.Barry D.
Le client n'a pas laissé de commentaire.TIFFANY NICOLEWA P.
Le client n'a pas laissé de commentaire.Cindy K.
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.Emile M.
Le client n'a pas laissé de commentaire.Christine A.
Le client n'a pas laissé de commentaire.Stephen H.
Be more customer friendly😊Jacqueline M.
Everyone there was very accommodating it was a pleasant experience and a relief on such a chaotic day!Karma E.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.april Z.
You guys are great! Once again, everything was perfect!Jay M.
Le client n'a pas laissé de commentaire.Jeri H.
I originally had this truck rental set for the Shelby Township location and the day before, I got a call that I needed to go pick up the truck in Waterford which is a very long distance from me. This was very upsetting, to say the least and caused me to have to go through a lot to try to find another location. This is not the way to do business by calling someone the day before on a move that had to be done that day. Location Ypsilanti was a Godsend and if they wouldn't have had something available, we would have been in a lot of trouble. Merci.Colleen B.
The return of the trailer was unnecessarily complicated and very difficult. It was not communicated that an additional fee would be due at the time of returning the trailer. Additionally, the trailer had a broken seal at the top of the door when we retrieved it in the morning. While the customer service agents I spoke with were extremely helpful, it was extremely difficult to get in touch with anyone from customer service.Kathryn D.
Le client n'a pas laissé de commentaire.Brad J.
He was very rude to meTrey E.
Hire ppl who are willing to help who won't be rude and disrespectfulMolly J.
Super friendly owner and staff!Scott G.
Le client n'a pas laissé de commentaire.Katherine C.
Le client n'a pas laissé de commentaire.ANDRE D.
Le client n'a pas laissé de commentaire.Ian R.
Le client n'a pas laissé de commentaire.ACIE B.
Todo es excelentearturo M.
Very friendly and took the time to explain the process and charges thoroughly.Richard H.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Steve D.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Kamal B.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Doug O.
Nothing all is well thank you!Ericka H.
Le client n'a pas laissé de commentaire.Mark L.
Just dropped off-didn't have much to consider.Shannon R.
The UHaul employee who helped us with our order (order number 21656488) was amazing. We had actually ordered the wrong truck for the work we needed to do and he helped us get the right equipment, all with a friendly and helpful attitude. He was amazing and deserves BIG accolades!!TINA J.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Kevin R.
The credit card machine at the Ypsilanti location I was at, failed to work properly, and the rep assisting me had to re-stat the entire order again because of a piece of equipment that can be easily replaced.Jimmy S.
Trained friendly staffAva M.
The van was very dirty and smelled strongly of cigarette smoke.Melanie E.
Le client n'a pas laissé de commentaire.Orthell A.
Make sure the credit payment is working properly so there's less time spent inputting manually.ANDRE D.
Le client n'a pas laissé de commentaire.SHAWN-TEL RENEE J.
After hours app did not work at allElizabeth P.
Le client n'a pas laissé de commentaire.tim B.
I did not receive an emailed receipt.Jacqueline A.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.Riley J.
Le client n'a pas laissé de commentaire.Ralph K.
the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.Mark M. | Expérience générale
Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.ANDREW P. | Expérience générale
This was one of my worst visit to uhual ever.Rolonda M. | Expérience générale
Took forever to reserve a truck after steady reserving one.Todd S. | Expérience générale
Very friendly and helpful staffCharles R. | Expérience générale
Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.Qin L. | Expérience générale
Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.ZORETTA T. | Expérience générale
Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.donna r. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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