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Robert DunganCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Overhead rear door was VERY hard to open, and loading ramp was difficult to move in and out. Both needed tension adjustment and/or lubrication. Otherwise, rental was fine!
Bernadette MargelStaff was smart and good
Michael OConnorClean the inside better…by the cup holders. Would like to see more technology applies to the trucks…blind spot assist, backup cameras, etc to help with safety.
Jason ReimanI rent a motorcycle trailer from this location. Equipment is always clean and user-friendly. Very professional and friendly employees. Would recommend
GERALD FRAZIEREasy rental great service
rick herrThe trailers parked along Main St need to be moved a little in from the curb bc it is very hard to see approaching traffic to be able to pull out onto Main St leaving the parking lot.
Carol HinesNot a criticism but a shout out: to Johnny, who was friendly and thoughtful and kind, a real asset to your company.
PAUL BRUBAKERThe Lady that worked with me was awesome!!!!
Jenifer KomarowDenise was super helpful. I had issues checking the trailer in after hours Sunday night. She responded to my email at 8:30 pm and took care of it!! Can't thank her enough for that. :) An Auto Transport trailer maintenance checklist would be a good thing. We hooked up the trailer and found out a tail light wasn't working. An employee attempted to repair it but after about 30 minutes he suggested we take a different trailer. We disconnected trailer #1 and hooked up to trailer #2. On the way home we noticed the side marker light on the fender was out. The light was pushed in to the rubber surround and not lit. We repaired the light at home. We checked the air pressure on all 4 tires and found 1 tire to be 26 psi. We added air. The tire lost 12 psi overnight. We added more air and packed a compressor for the trip. It lost another 5 psi during travel and stabilized at that point.
dianne roederVery good service with this location.
Richard DietrichGet Apple Pay. Had to pull out my physical card and use it. Plus the chip reader wasn't working so your employee had to manually enter the information. But she was awesome.
Edward YohnKeep doing what you're doing.
Marv ZookVery Efficient.
Michael TrimbleRien
Timothy PropstI have not yet received my email receipt post drop off .
Peter MaxfieldYeah, the staff acted a little, entitled, not friendly at all. There was one young girl in there that acted more professional than most of the older employees, male or female.
Nelson Lopez PerezThe process was simple and easy when the app was working; it is very slow and lags frequently making it difficult to be efficient.
Emily Clecknerneeded break and steering adjustment. Difficult to drive and maintain "in-lane" driving with the high wind weather situation as a result of the steering/breaking repair/adjustment needed. .
denise conklinThe digital experience needs improvement. 1) I was not able to scan my driver's license at pickup. It took me and the Uhaul rep multiple tries to get it to work. I spent 30 minutes trying to return my trailer on Sunday. :( 2) The app could not verify my location. I tried 6 times. 3) After multiple attempts, the app asked me if I was having a problem verifying my location. When I clicked on that button, it instructed me to "Scan the barcode to verify my location". I looked all around the building for a barcode to scan and could not find one. Those instructions are horrible! Please make it more clear how to scan the barcode that the app is referring to. 4) I called today to report my trailer as being returned. Someone had already returned it but they never contacted me. I wasted 40 minutes trying to pickup and return my trailer due to technical issues. EXTREMELY FRUSTRATING :(
John FeatherlinThe drop off location was convenient to where we lived for drop off. The drive-through drop off tent was efficient and personnel were friendly. It was quick, and cost was great too.
Jill WilliamsExcellent service quick and easy in and out.
john mooreWhen you rent a uhaul, keep to your word or provide reimbursement for inconvenience for the renter. I added an additional 1/2 hour to my already busy/stressful day. No one seemed to care about the inconvenience. I paid for a service that was subpar. Disappointed in many ways.
Kurt MillerWhen I picked the truck up it had the check engine light on. Had to jump truck 3 times
Seria ZinkOnly traveled 62 miles and truck required 25 gallons of gas. That is less than 3 MPG. Not happy with that
Michael HartThe customer who gave me the truck was very unprofessional. I've been working with U-Haul as a moving company for 5 years I haven't seen a customer service with this much rudeness and disrespect. Everything I ask for.
Mena Melikavery user friendly!
Joseph VoystockHappy to find a location with convenient hours on a Saturday for my last minute rental. Customer in front of me was not adhering to the U-haul policies, which irritated the U-haul rep. After a dispute in the checkout area, the customer left and it was my turn to be assisted. The U-haul reps attitude flowed over into our transaction, even after I asked him to not take it out on me. The remainder of the transaction was cold and I wasn't even informed where my rental vehicle was located. After walking around in the lot clicking the key fob I was able to locate my rental. As I was about to depart with the rental van, the Uhaul rep finally came out and apologized for his behavior. It would've been nice if this took place earlier on, instead of when I was pulling out of the parking lot - 15-20 minutes later. The woman at the return lane was very helpful and polite.
Dj HardingThe customer service and equipment are always great, but the lines are so long every time I rent equipment. This location seems very understaffed.
Eric McMahonLocation was understaffed for the level of demand. Process itself was easy once someone was able to help me, and staff was helpful once they were available, but I waited at least a half hour for help. Van smelled terribly of cigarette smoke and had pet hair all over the seats. It worked fine, just very unpleasant to drive with that smell.
Barbara ValinskiOther than not being able to ever upload my DL (my 4th experience I will continue to rent UHaal when the need arises.
Deborah WeaverI would not recommend none of my friends and family there to that location because of one older man doesn’t like to deal with Hispanic people who don’t speak English even if they have a translator he is rude as hell I seen him handle a white man perfectly fine and as soon as the Hispanic people were next he was rude smh
Williiam TorresYou got a good system going there. Keep up the great work
Miguel SalcedoMake sure the car dolly be available for the 24 horas
Jose DiazQuick, clean, competent install. 3rd time I have used my local U-Haul store to install a hitch. No problems, no hassles! What more can I say? i could do it myself, but it's not worth my time. They do it every day. They do a more thorough job than i would!
Vilnis BrilcsEverything it’s perfect nothing to improve
angel gonzalezThe app experience was disappointing. All of the functions in the return section did not work. I took and retook the required photos multiple times, but they wouldn't save. The app eventually reset itself and I was unable to complete the process. I had to call customer service to confirm the van was shown as returned. I'm concerned I will be charged additional fees since the photos weren't uploaded.
Mandi GreathouseEquipment was perfect and very well maintained. The self-pickup app didn't work, but the staff was very efficient to sort it out. The app worked perfectly to return the equipment, and was very easy to use. The location is well organized and it made a very smooth experience. Fully recommended.
Sergio Beltramo SoaresAbby was very helpful. The truck had 170 000 miles and was an absolute piece of crap. The check engine light was on, Truck had more damage than I could write down. Embarrassing to park at my new house. Actual price paid was much higher than what was shown on the website when I reserved Very bad experience with U-HAUL.
Joseph LappAshley was awesome and knew he stuff to get us checked in and parking the trailer.
Melissa SmithBooked with 24/7 but when I arrived the app would not let me check out the truck. The store was open when I arrived so I was able to walk into the desk. Great in person experience!
Keith SamuelsonKeep up the good work!
BERNARD BUONRCNOREA bit expensive with the mileage charge.
Dung DaoThe person checking me in was rude and had a bad attitude. There were a few, literally a couple handfuls, packing peanuts in the back of the truck. Since I unloaded at a storage unit I didn't have a broom or garbage can to dispose of them. The U-Haul guy made a big deal of having to blow them out of the truck. First, this was not a hard thing to deal with, its not like the truck was full of mud or something. Second, isn't this his job? After driving to the unload location and unloading the truck I didn't appreciate his terrible attitude.
Tipton FordThey did a great job.
Robert WillisMade us comfortable as first time renters of towing equipment. They made sure we understood what to do and everything went flawlessly.
Gregg StiefSmooth process and reasonably priced!
Jeff MartinAlthough one of my uboxes were damaged from the forklift, the staff was friendly and efficient
susan Bastida | Expérience généraleLewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.
ray gehman | Expérience générale