Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

9 203 évaluations

5456 Main St   East Petersburg, PA 17520
(Manheim Pike Rt 72, Beside Lancaster Nissan Preowned)

(717) 569-4538

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(717) 569-4538

5456 Main St
East Petersburg, PA 17520
(Manheim Pike Rt 72, Beside Lancaster Nissan Preowned)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dungan 
Évaluation :
5

Overhead rear door was VERY hard to open, and loading ramp was difficult to move in and out. Both needed tension adjustment and/or lubrication. Otherwise, rental was fine!

Bernadette Margel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

travis freireich 
Évaluation :
5

Staff was smart and good

Michael OConnor 
Évaluation :
5

Clean the inside better…by the cup holders. Would like to see more technology applies to the trucks…blind spot assist, backup cameras, etc to help with safety.

Jason Reiman 
Évaluation :
5

I rent a motorcycle trailer from this location. Equipment is always clean and user-friendly. Very professional and friendly employees. Would recommend  

GERALD FRAZIER 
Évaluation :
5

Easy rental great service

rick herr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Soden 
Évaluation :
5

The trailers parked along Main St need to be moved a little in from the curb bc it is very hard to see approaching traffic to be able to pull out onto Main St leaving the parking lot.

Carol Hines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Zink 
Évaluation :
5

Not a criticism but a shout out: to Johnny, who was friendly and thoughtful and kind, a real asset to your company.

PAUL BRUBAKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Weidman 
Évaluation :
5

The Lady that worked with me was awesome!!!!

Jenifer Komarow 
Évaluation :
4

Denise was super helpful. I had issues checking the trailer in after hours Sunday night. She responded to my email at 8:30 pm and took care of it!! Can't thank her enough for that. :) An Auto Transport trailer maintenance checklist would be a good thing. We hooked up the trailer and found out a tail light wasn't working. An employee attempted to repair it but after about 30 minutes he suggested we take a different trailer. We disconnected trailer #1 and hooked up to trailer #2. On the way home we noticed the side marker light on the fender was out. The light was pushed in to the rubber surround and not lit. We repaired the light at home. We checked the air pressure on all 4 tires and found 1 tire to be 26 psi. We added air. The tire lost 12 psi overnight. We added more air and packed a compressor for the trip. It lost another 5 psi during travel and stabilized at that point.

dianne roeder 
Évaluation :
5

Very good service with this location.

Richard Dietrich 
Évaluation :
4

Get Apple Pay. Had to pull out my physical card and use it. Plus the chip reader wasn't working so your employee had to manually enter the information. But she was awesome.

Edward Yohn 
Évaluation :
5

Keep doing what you're doing.

Marv Zook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Page 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aristi Nunemaker 
Évaluation :
5

Very Efficient.

Michael Trimble 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich Grandzol 
Évaluation :
5

Rien

Timothy Propst 
Évaluation :
5

I have not yet received my email receipt post drop off .

Peter Maxfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hunter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen Shenk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MIDILE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL GERHARDS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david garrison 
Évaluation :
1

Yeah, the staff acted a little, entitled, not friendly at all. There was one young girl in there that acted more professional than most of the older employees, male or female.

Nelson Lopez Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABID GOGOLU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Solano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Dudash 
Évaluation :
3

The process was simple and easy when the app was working; it is very slow and lags frequently making it difficult to be efficient.

Emily Cleckner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Hull 
Évaluation :
5

needed break and steering adjustment. Difficult to drive and maintain "in-lane" driving with the high wind weather situation as a result of the steering/breaking repair/adjustment needed. .

denise conklin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Martin 
Évaluation :
1

The digital experience needs improvement. 1) I was not able to scan my driver's license at pickup. It took me and the Uhaul rep multiple tries to get it to work. I spent 30 minutes trying to return my trailer on Sunday. :( 2) The app could not verify my location. I tried 6 times. 3) After multiple attempts, the app asked me if I was having a problem verifying my location. When I clicked on that button, it instructed me to "Scan the barcode to verify my location". I looked all around the building for a barcode to scan and could not find one. Those instructions are horrible! Please make it more clear how to scan the barcode that the app is referring to. 4) I called today to report my trailer as being returned. Someone had already returned it but they never contacted me. I wasted 40 minutes trying to pickup and return my trailer due to technical issues. EXTREMELY FRUSTRATING :(

John Featherlin 
Évaluation :
5

The drop off location was convenient to where we lived for drop off. The drive-through drop off tent was efficient and personnel were friendly. It was quick, and cost was great too.

Jill Williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUKE THOMPSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Trimble 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis hanna 
Évaluation :
5

Excellent service quick and easy in and out.

john moore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BIANCA BROWN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adrienne carson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Verbeeck 
Évaluation :
4

When you rent a uhaul, keep to your word or provide reimbursement for inconvenience for the renter. I added an additional 1/2 hour to my already busy/stressful day. No one seemed to care about the inconvenience. I paid for a service that was subpar. Disappointed in many ways.

Kurt Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Kimmet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Weibley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke Thompson 
Évaluation :
5

When I picked the truck up it had the check engine light on. Had to jump truck 3 times

Seria Zink 
Évaluation :
3

Only traveled 62 miles and truck required 25 gallons of gas. That is less than 3 MPG. Not happy with that

Michael Hart 
Évaluation :
3

The customer who gave me the truck was very unprofessional. I've been working with U-Haul as a moving company for 5 years I haven't seen a customer service with this much rudeness and disrespect. Everything I ask for.

Mena Melika 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth cooke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Arter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL ROTH 
Évaluation :
5

very user friendly!

Joseph Voystock 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Whittemore 
Évaluation :
1

Happy to find a location with convenient hours on a Saturday for my last minute rental. Customer in front of me was not adhering to the U-haul policies, which irritated the U-haul rep. After a dispute in the checkout area, the customer left and it was my turn to be assisted. The U-haul reps attitude flowed over into our transaction, even after I asked him to not take it out on me. The remainder of the transaction was cold and I wasn't even informed where my rental vehicle was located. After walking around in the lot clicking the key fob I was able to locate my rental. As I was about to depart with the rental van, the Uhaul rep finally came out and apologized for his behavior. It would've been nice if this took place earlier on, instead of when I was pulling out of the parking lot - 15-20 minutes later. The woman at the return lane was very helpful and polite.

Dj Harding 
Évaluation :
4

The customer service and equipment are always great, but the lines are so long every time I rent equipment. This location seems very understaffed.

Eric McMahon 
Évaluation :
3

Location was understaffed for the level of demand. Process itself was easy once someone was able to help me, and staff was helpful once they were available, but I waited at least a half hour for help. Van smelled terribly of cigarette smoke and had pet hair all over the seats. It worked fine, just very unpleasant to drive with that smell.

Barbara Valinski 
Évaluation :
5

Other than not being able to ever upload my DL (my 4th experience I will continue to rent UHaal when the need arises.

Deborah Weaver 
Évaluation :
2

I would not recommend none of my friends and family there to that location because of one older man doesn’t like to deal with Hispanic people who don’t speak English even if they have a translator he is rude as hell I seen him handle a white man perfectly fine and as soon as the Hispanic people were next he was rude smh

Williiam Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas McLemore 
Évaluation :
5

You got a good system going there. Keep up the great work 

Miguel Salcedo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY HOSTETTER 
Évaluation :
3

Make sure the car dolly be available for the 24 horas

Jose Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yurimay Morales 
Évaluation :
5

Quick, clean, competent install. 3rd time I have used my local U-Haul store to install a hitch. No problems, no hassles! What more can I say? i could do it myself, but it's not worth my time. They do it every day. They do a more thorough job than i would!

Vilnis Brilcs 
Évaluation :
5

Everything it’s perfect nothing to improve

angel gonzalez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken Martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jarred Steinfurth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Rivera 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian Miller 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN CLARKE 
Évaluation :
3

The app experience was disappointing. All of the functions in the return section did not work. I took and retook the required photos multiple times, but they wouldn't save. The app eventually reset itself and I was unable to complete the process. I had to call customer service to confirm the van was shown as returned. I'm concerned I will be charged additional fees since the photos weren't uploaded.

Mandi Greathouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Marchetti 
Évaluation :
5

Equipment was perfect and very well maintained. The self-pickup app didn't work, but the staff was very efficient to sort it out. The app worked perfectly to return the equipment, and was very easy to use. The location is well organized and it made a very smooth experience. Fully recommended.

Sergio Beltramo Soares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Abercrombie 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin Lesher 
Évaluation :
5

Abby was very helpful. The truck had 170 000 miles and was an absolute piece of crap. The check engine light was on, Truck had more damage than I could write down. Embarrassing to park at my new house. Actual price paid was much higher than what was shown on the website when I reserved Very bad experience with U-HAUL.

Joseph Lapp 
Évaluation :
5

Ashley was awesome and knew he stuff to get us checked in and parking the trailer.

Melissa Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIO MONTANEZ 
Évaluation :
4

Booked with 24/7 but when I arrived the app would not let me check out the truck. The store was open when I arrived so I was able to walk into the desk. Great in person experience!

Keith Samuelson 
Évaluation :
5

Keep up the good work!

BERNARD BUONRCNORE 
Évaluation :
3

A bit expensive with the mileage charge.

Dung Dao 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Lyons 
Évaluation :
3

The person checking me in was rude and had a bad attitude. There were a few, literally a couple handfuls, packing peanuts in the back of the truck. Since I unloaded at a storage unit I didn't have a broom or garbage can to dispose of them. The U-Haul guy made a big deal of having to blow them out of the truck. First, this was not a hard thing to deal with, its not like the truck was full of mud or something. Second, isn't this his job? After driving to the unload location and unloading the truck I didn't appreciate his terrible attitude.

Tipton Ford 
Évaluation :
5

They did a great job.

Robert Willis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yasmin barnes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS ANDRENO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aghasi Torosyan 
Évaluation :
5

Made us comfortable as first time renters of towing equipment. They made sure we understood what to do and everything went flawlessly.

Gregg Stief 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ Daubert 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alban Anchant 
Évaluation :
5

Smooth process and reasonably priced!

Jeff Martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIctoria Rueppel 
Évaluation :
1

Le client n'a pas laissé de commentaire.

huns dang 
Évaluation :
4

Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient

susan Bastida  |  Expérience générale 
Évaluation :
5

Lewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.

ray gehman  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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