Get a new owner, I walked in without a mask the owner told me I had to have a mask. I asked if he would help me from outside which he replied no. I didn't know if my wife or I had a mask in the car as a lot of business are not asking for them. I said â€œI'll fucking find oneâ€ and walked out to the car. This asshole comes out like he's going to fight me and yells did you call me a fucker. I said no â€œI said I'll fucking found one. My wife found a mask under her seat and when I came back in he proceeded to be a complete asshole asking for 2 references that he could call right then because of my out of state license. Which did not happen when I rented a tow dolly 6 weeks ago. He decided he would make it as difficult as he could due to his misunderstanding. I will never use U-Haul again due to the poor franchise management and your â€œownerâ€ who wants to fight a customer over something that wasn't said.GLEN H.
Customer Reviews for U-Haul of Arvada
Pour nous contacter
Arvada, CO 80003
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Scott S.
I have had nothing but good luck and have been well taken care of at this facility. The people there are awesome. I've dealt with these folks numerous times and every time has been a good time. I got nothing but positive things to say about this place. Thank you all for the help and kindnessTRAVIS S.
Fantastic service! Thanks!Mike W.
Uhaul likes to rent you equipment they do not have and then rent you other products at a higher rate.STEPHEN S.
Donovan is always a great help at this location. He makes customers feel important and gives excellent customer service overall. I will choose this location over many!AMBER T.
Reserved a car hauler due to a breakdown in Blackhawk, only Uhaul open on a Sunday- greatful for that but when we went to load car one of the straps was broken and too short to secure the tire. I called them back and informed them I would not be able to get to them before they closed as I was an hour away so I was already 2hrs into trying to get my car home. They told me to call customer service, which I did, and was told I'd be on hold for 45mins. I left a callback number but it was 2hrs before they called back. I was not going to be stuck on top of a mountain for two hours waiting for them to call me back to wait more for them to come and fix the problem, I improvised and let all the air out of the tire and was able to secure the vehicle. The strap should have been replaced before it was rented again-I got lucky because the strap was just long enough after de-airing the tire to get it to work but very frustrating to say the least. Disappointed in the condition it was rented.NICK M.
Le client n'a pas laissé de commentaire.JUNYONG H.
Excellent customer service.DAVID G.
Le client n'a pas laissé de commentaire.Laurence L.
I went to this location because I know they have dedicated, friendly staff. I was super annoyed that I had to do so much of the process on my phone. Especially the scanning of the ID card. If I wanted to do it myself, I could have used many of your other locations that do not have staff.Brandon B.
Le client n'a pas laissé de commentaire.DANIELLE M.
Le client n'a pas laissé de commentaire.Louis S.
Le client n'a pas laissé de commentaire.Juan B.
Le client n'a pas laissé de commentaire.Scott G.
Le client n'a pas laissé de commentaire.Mitchell G.
Le client n'a pas laissé de commentaire.RONALD S.
Le client n'a pas laissé de commentaire.DENNIS W.
Le client n'a pas laissé de commentaire.MICHAEL G.
no communication between uhaul and movinghelp. uhaul never knew the pick up and drop off schedule. movinghelp asked me where the box was and where it was going. uhaul called me to arrange delivery at the destination while the box was already in my driveway. they didn't know it was there. movinghelp called me asking where the box was for them to pick up. I had to supply the info. also the first company through movinghelp backed out the day before the delivery and we had to scramble to get another movinghelp company complete the delivery at a later date and greater cost.Thomas F.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.LISA F.
Always appreciate the Arvada location for my needs.TORRENCE J.
Le client n'a pas laissé de commentaire.DANIELLE K.
Left front tire needed to be filled before leaving town for my move.DEBORAH B.
Le client n'a pas laissé de commentaire.BRIAN P.
Fast drop off, no fuss.SCOT J.
A top notch operation. Check in took 5 minutesDennis L.
Le client n'a pas laissé de commentaire.CHERYL H.
Le client n'a pas laissé de commentaire.Donald O.
Le client n'a pas laissé de commentaire.GERALD T.
Nothing. The wait, service, vehicle, and extra equipment were great. I had no issues and enjoyed how easy the pickup/drop off experience were.SALLY T.
Very helpful, very friendly Good locationMaria H.
Le client n'a pas laissé de commentaire.ABRELIANO R.
Le client n'a pas laissé de commentaire.Norman K.
Le client n'a pas laissé de commentaire.BRADLEY A.
Tail light was out and I even picked it up at night so easily seen. Emergency brake was almost impossible to use unless you were a strong male. Gas was less than half full so needed to buy gas right away since I was travelling across town and would not have access if needed mid way.LINDA R.
Le client n'a pas laissé de commentaire.Richard K.
If they change your location they should compensate you for the difference in milage. I was advised by the representative to call in my concerns and I would get a 50 $credit. Needless to say they never honored this. The location was great just customer service leaves a lot to be desired.Michelle M.
Le client n'a pas laissé de commentaire.TERRELL T.
Truck was in very good shape and ran very well.Todd E.
Everything was great. Everyone that works there are friendly and helpful.GLORIA R.
I do not blame local young people handling the rentals. The culture at uhaul is â€œthis is the way we do it, you don't like it, go somewhere elseâ€DENNIS B.
Le client n'a pas laissé de commentaire.LAURA F.
Le client n'a pas laissé de commentaire.ASHA K.
Have more trailers on hand to rent out to customers. Your employees were very helpful and friendly!ROBERT B.
Le client n'a pas laissé de commentaire.GLENNA C.
I asked if I got any reimbursement for bringing it back 2 days early he said nope I said so you just get to rent it out and make more money on it he said yep isn't America greatMelissa L.
Le client n'a pas laissé de commentaire.PAUL H.
I was not able to receive Uhaul text messages while checking in at the Arvade Wadesworth address. I spent 10min with a Uhaul employee double/triple checking my phone number to receive text messages. I even messaged a friend to see if I could receive a text message, and I could. It wasn't till I drove 15min away from the Arvade, CO location that I received 12 â€œThank you for choosing Uhaulâ€ messages. 12 messages because the Uhaul employee kept trying. Checking in was effortless. I drove up. Did what was needed. Done.Jason H.
Good, speedy service. Easy in and out.TERRI A.
Le client n'a pas laissé de commentaire.ROBERT CARY S.
I have alreadyJames B.
Le client n'a pas laissé de commentaire.ROBERT I.
Le client n'a pas laissé de commentaire.DUSTIN H.
Truck was very, very loud & emitting really noxious fumes due to NO! catalytic converter. Apparently thieves target them because they are not secured on the u haul lot. It's illegal to drive a vehicle with no catalytic converter. Doesn't this bother the company at all? Won't ever be using u haul again. Disgusting.MARJORIE S.
Le client n'a pas laissé de commentaire.MICHAEL S.
Trailer had some road grime on it and had recently been used to haul mulch. Not a hig deal. It worked great for me!TERRY C.
Customer service was wonderful, truck was clean and the whole process from reservation to return was smooth and easy.LACEY R.
Check in was a bit long and complicated Attendant was not all that friendly All told I would still use againMARK M.
Le client n'a pas laissé de commentaire.MARIA C.
Clean the inside windshield. Replace the worn down wheels and frailed strap on the furniture dolly. Also, it's absurd to charge our credit card immediately upon extending our reservation and then requiring us to pay the full amount when returning the truck (not considering the 2 payments taken from our card already) and telling us that second payment to extend our reservation will be credited back to our card. I was expecting to pay for mileage and that's it. Also, we were told the pad lock on the truck worked and so we didn't buy one. We get home and discover the lock does not work. My husband had to stop helping me with moving and drive all the way back to buy a lock and when asked if they could start our reservation at that time, he was told no. I have never had this kind of experience using Uhal...BRUCE S.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.Cesareo Z.
Le client n'a pas laissé de commentaire.RYAN F.
Le client n'a pas laissé de commentaire.Nathan M.
The website needs to be accurate with the locations. When I checked on the website it said that none of the locations had trucks or dollies, but in actuality, they did.DUNCAN T.
Le client n'a pas laissé de commentaire.MEHDI S.
The best staff around townâ€¦ Efficient, friendly knowledgeable crew inside and out back, clean store and easy access to I-70.ANDREW W.
Le client n'a pas laissé de commentaire.TIMOTHY S.
Le client n'a pas laissé de commentaire.RACHEL J.
Le client n'a pas laissé de commentaire.DON B.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.JOSEPH R.
It wasn't cleaned at all I'm short I had to find a tall person at a gas station to help me clean the windshield before I even got on the road. The front video camera was dirty I guess as I kept getting pop up things saying it's not working for the whole time I had it couldn't find the camera. Then there was a crusty ok'd burrito under the seat. Totally gross I hope I don't get covid or the flu for not cleaning it out also no one walked through anything. I couldn't get my phone to pair and the manual wasn't in the glove box for me to do it. This I had to not listen to the radio too as it didn't work. The van was brand new too.MICHELLE M.
The guy(Aaron) was very rude when I try to take the pics of my DL.GERMAN Z.
Le client n'a pas laissé de commentaire.FRANCIS T.
Did not expect to get a 20 $fee for bringing the truck back early and dropping it off the night before it was due!Francis W.
Excellent emplacement!DOUGLAS B.
Le client n'a pas laissé de commentaire.KOROLYN B.
The truck smelled of smoke which was not pleasantKENT B.
I really liked the team / crew at this location. Great People. I also liked the store - it has all supplies on stock that are needed for moving.Steven T.
We rented from other location last weekend and it was a complete disaster. This weekend was smooth and easy.Angela O.
Everything went very smooth and quick.PATRICK K.
The staff were very helpful and efficient. Merci.TAHRA J.
Le client n'a pas laissé de commentaire.BENNYCHARLES O.
Le client n'a pas laissé de commentaire.Timothy K.
Erick, Marcus, and Casey all came out to greet me when I returned and made the check in process as easy as possible. Friendly and helpful staff. Entire process start to finish was quick and efficient!SARAH M.
Customer service was very rude and wouldn't even listen to what I had to say and hung up on me.CODY M.
I rented a cargo van, and it was for the most part okay, however the interior cargo area was dirty.JOSEPH M.
Very polite and knowledgeable staff.Tim D.
Le client n'a pas laissé de commentaire.JENNIFER M.
My issues were not with this specific location. The problem was that my truck never showed up at the location I had reserved. I scheduled another truck and that as well wasn't available. I did manage to get what I needed to get done, but losing 5 hours is frustrating.PATRICK H.
Le client n'a pas laissé de commentaire.Gregory K.
Le client n'a pas laissé de commentaire.KATHERINE V.
Le client n'a pas laissé de commentaire.THERESA B.
Le client n'a pas laissé de commentaire.Robert B.
Maybe have updated pictures to compare the truck when picking up. There was damage to the truck that wasn't on the pictures when I did the walk around. If I hadn't noticed it I would have been responsible for it.Sergio M.
Le client n'a pas laissé de commentaire.SUSAN RENAE M.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!