Customer Reviews for U-Haul Moving & Storage of Bellflower

Évaluation :

4

This location was clean, easy to access and the manger was extremely helpful and attentive.

Évaluation :

5

Dope, ya’ll.

Évaluation :

3

The sales person who received the truck was very rude, I can see that he was working by himself, and He was upset. But there's no reason to treat us like that, you have to take care of your costumers

Évaluation :

4

When I booked online, I requested 2 utility dollies and 2 furniture dollies. Online it allowed me to add these to my order, but when I got there to pick everything up, I was told they had NO utility dollies and only 1 furniture dolly. I understand that the facility is waiting for customers to return equipment. However, it was a huge inconvenience for me. I had to buy a utility dolly because I absolutely needed one. Nothing was the fault of the employees, but U-Haul should do a better job of tracking inventory. If I had known that I wouldn't be able to get everything I needed at this location, I probably would have gone to another location online. U-Haul can do better with this aspect!!

Évaluation :

4

Gre s t staff and very helpful.

Évaluation :

2

The person who helped me around 7:20 am of May 26, 2025 was not willing to work that day. I greeted him as I got there, and he didn't seemed happy to help me since it was a memorial day. He walked by me a few times without acknowledging my presence. I had to walk to his desk and start the conversation before he decided to talk to me. I was the only customer out there and was not that busy to begin the day. It was a bad experience, and will never go back to that particular location.

Évaluation :

5

Ray and Shannon provided great customer service. They were very helpful and pricing of unit was reasonable.

Évaluation :

1

I'm extremely unhappy, the way things went! Usually runs pretty smoothly for me. I got to U-Haul this morning at my specified time, stood in line for about 30 minutes, to find out the U-Haul system was completely down! I was supposed to have a 5 x 8 trailer to pull behind my 2017 Santa Fe, for around $18, to use for three hours. For whatever reason, they were able to provide a moving van for me, which I didn't need, or want! I had people waiting for me at the pick up spot, I had different people waiting for me at the drop off spot, and I pulled my buddy along with me to help! This move had to happen today, had to happen this morning. The only avenue the manager of the facility could take, was to put me in a moving truck/van. My hands were tied, due to U-Haul's computer meltdown, not of my doing! Ended up having to pay for gas (bigger gas burning vehicle), pay for miles, which would have not had happened in the smaller trailer. I was forced to rent a giant, compared to what I needed, on an extremely smaller scale!! I should be completely refunded, for what I didn't want, or need, in size!

Évaluation :

5

This was my first time renting a box trailer and the experience was nothing short of incredible. Shannon got me checked in and hooked up in no time. Friendly and professional is how I would describe her.. When I returned it, the young gentleman opened early and had me on my way in minutes! Great experience all the way around. Merci.

Évaluation :

4

It was the end of the night and one of the workers seemed grumpy, but he was helpful when asked for help. Otherwise, it was a quick and easy trailer drop-off from a cross-country trip.

Évaluation :

5

Excellent service

Évaluation :

4

Crew was great. the delays in getting and returning vehicle through the system were only glitch. Bu I was overall happy with the experience

Évaluation :

5

they were to friendly easy to hook and drop off whit no problem

Évaluation :

1

I was asked to provide a second phone number as a "mutual insurance", but when i checked in on the app, it was an optional thing so i didn't provide it. They were trying to get numbers incase i don't return the equipment. But is it "required", not per their own app. Also they said they would refuse to rent to me if i didn't provide another phone number. They also didn't have a privacy notice they could print and provide when i asked them.

Évaluation :

5

U haul employee made the process easy.

Évaluation :

5

Lady working was super helpful! Thank you!

Évaluation :

5

🤗

Évaluation :

5

Make rental prices clear . Paid $326 for a rental for 1 day and a half . Only moved 7 miles away and my receipt was unavailable for viewing so I'm unsure what I paid for and why .

Évaluation :

5

not much

Évaluation :

5

🤗

Évaluation :

5

Upgrade the computer

Évaluation :

5

The staff were like family, full of understanding.

Évaluation :

5

They are so friendly like family. I will recommend this location for everyone who needs help and humanity which provides the employees to each of customers

Évaluation :

3

The long 3 in a half hour drive turned into a 7 hour drive because the fan inside wouldn’t go off and it blew hot air the whole way there😒 it took a lot of gas ⛽️ and our phones we had to keep unplugging because the heat made them too hot to charge 😒

Évaluation :

5

I was asked to leave the truck with the key inside for check in. It would be preferable to have the truck checked in while the customer is still there in case any questions arise.

Évaluation :

3

The male that work there is very unprofessional with his speech. Used a lot of profanity when talking with customers. Also, overnight or very early in the morning, when trying to return the U-Haul, the guy was very rude and disrespectful in the parking lot. He needs to speak professionally to customers and have better patience with the customers. His tone was aggressive and confrontational.

Évaluation :

5

Loved Shannon she was amazing help

Évaluation :

2

Staff was rude including manager payment wasn’t clear was told would be place with 41 dollar hold when transaction was more than 100 manager told me not his problem

Évaluation :

5

Friendly. Helpful.

Évaluation :

5

Professional services

Évaluation :

4

Everything went well. Raymond provided Excellent customer service.

Évaluation :

5

I have used your service numerous times from moving to various apartments and now our new home or new to us. Also moving my mechanic tool boxes, carts, cabinet, wheel bearing press, strut coil compressor, 30 gallon air compressor and everything else I need.

Évaluation :

1

Manager was rude I tried renting for 2 days but instead wanted me to rent for only 1 day dolly bracket was broken and they closed the store earlier than stated on their own sign of 7pm and I had to do self check out terrible attitude from all employees i will never use this location and warn all others against using this location id rather carry my stuff next time than use this uhaul location

Évaluation :

5

Quick location and nice customer service

Évaluation :

5

I did my reservation online and was scheduled to pick up at 5pm and drop off at 8 pm but when I arrived to pick up truck I was told they close at 630 and are not responsible if after late drop off robbery and I would like to be notified of information like that when picking certain time even though I was able to drop off before they close I did not like the thought of I had to hurry to avoid any worst case after hours scenario thank you besides that it was great service

Évaluation :

5

One word of caution....The truck interior REEKED of too much "air freshening fragrance". If a customer had an allergy to synthetic fragrances, they might've had an INSTANT migraine, vomiting, etc. WAAAAAAAAY TOO MUCH fragrance had been sprayed in the vehicle.

Évaluation :

3

Truck leaked engine oil on concrete of HOA I moved into. Not a good look for me being a new resident

Évaluation :

5

The owner was super helpful. I rented with them some times already and is always a great location

Évaluation :

3

Staying to charge me a extra $98

Évaluation :

1

They bullshit

Évaluation :

5

Ray's helped me out with the last couple of moves and he's been a great resource every time. Efficient and direct, couldn't recommend the Bellflower location enough. Merci!

Évaluation :

5

This location has a very good customer service

Évaluation :

1

The people at the counter at this location did not want to explain to me why they could not do overnight vehicle drop off despite the fact that there is a drop box for keys for overnight dropoff. One person told me it was possible, and then another employee cut him off and said that I would not be allowed to do so. I asked why and they were insistent on not giving me any explanation what so ever. Let alone the fact that I know they have receptacles for over night dropoff. The employees were rude. I will not go back and will let others know to avoid this place.

Évaluation :

5

Thank you for your service Sales person was very professional

Évaluation :

5

Customer service was fast and very efficient, both associates were welcoming

Évaluation :

5

Thery did a very good job and where easy to work with

Évaluation :

5

N/a

Évaluation :

5

Staff was friendly and truck was ready to go.

Évaluation :

5

Your services make moving so easy. Thank you!

Évaluation :

5

The van drove wounderfull I definitely would rent it again.

Évaluation :

4

Dropped off while it was closed - would be great to have better guidance on where to leave trailers. Did our best!

Évaluation :

5

Service Reps (Raymond ) were very courteous and helpful. They went out of their way to assist us.

Évaluation :

5

Good ,fast

Évaluation :

5

Thank you Raymond you and your staff always deliver!

Évaluation :

5

She's always helpful with everthing and a awesome attitude.

Évaluation :

3

The owner was so arrogant. We were supposed to pick up the van at 7am but we were entertained at 7:15am. He was so unprofessional and dont know how to accommodate customers. No customer relation at all, si arrogant!

Évaluation :

5

great

Évaluation :

5

Good service

Évaluation :

5

I apperciate Ray the manager fixing a problem we had with truck he corrected without hesitation

Évaluation :

5

The team was wonderful that made me smile after a long driving from San Jose to Long Beach the manger help me out a lot on my window repair some idiot broke the window. They made my return smooth also set me up with a Storage. If you decide to go to any U-Haul this is the one and the guys are handsome

Évaluation :

5

Richard was awesome and I gained a good friend

Évaluation :

5

Very easy process!

Évaluation :

5

I don't remember the blonde girls name at the front desk that helped us from start to finish but she was super duper AWESOME 😎 I would recommend this place to anyone!! Five Stars

Évaluation :

5

Clean staff friendly and helpful

Évaluation :

5

Everything okay

Évaluation :

2

The female customer service rep working inside the facility had a nasty attitude, she was very rude and shouldn't be working in a customer service setting. The gentleman working outside was very helpful and should possibly be working inside because he was very friendly and helped with all questions i had regarding my storage unit.

Évaluation :

5

I loved the " all in one place ordering". However the help was not satisfactory at all. I got calls from all kinds of people stating their prices when I thought I had already agreed on a price. But other than that everything was fantastic!

Évaluation :

1

Literally the worst experience i have ever had when renting a storage unit. First off, the staff are completely disrespectful and rude, why are they allowed to degrade and harass customers and then when i called and report it there are no repercussions. Not to mention ive had to call several time on that mean white lady that works the front desk. I will be leaving a terrible yelp and google review very soon. Second, every time i went yo the storage to either put something in or take something out, they were blocking the storage entrance and when asked to move the unhauls they completely ignored me and rolled their eyes. And this happened so many times but the worst part is even after reporting all of this, uhaul did absolutely nothing about it. So shame on all of you and i will he continuing ti report you guys as well as show videos and photos of proof of what you guys did. Not to mention i was harassed by the manager who tried to get me to enter the bathroom ??!? I should have called the police

Évaluation :

2

Calling the toll free number for help was a hassle. The local store was helpful.

Évaluation :

4

Uhaul came in handy when a family emergency came up and needed an affordable storage locker . The staff recommendations were outstanding and was able to provide me with a size locker that was perfect for all my treasures . Convenient location and friendly professional management and staff . Thank you . Nikki J

Évaluation :

4

I had one problem, the storage above my storage started to link into my storage and slightly damaged some of my belongings.

Évaluation :

4

The representative at the Houston u-haul had told me the storage unit was a 8'/5'.

Évaluation :

5

Employee Raymond was very helpful and always willing to help..

Évaluation :

5

Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.