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Benjamine P.Customer Reviews for U-Haul of Bellflower
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure the fuel line is not cut. I was given two trucks with their fuel lines cut.
DANIEL S.I was so impressed with the quick and efficient service, picking up and dropping off! (We're in the process of moving, and it has not been so at other U-Haul locations.) Customers besides myself were also handled quickly, and still had their questions answered and special needs met. Kudoes to the staff at the Bellflower site!
JAMES S.Everyone was friendly and enjoyable. They made everything easy to rent and turn back in.
ARTURO R.Service was fast and paid attention to all request and completed assisted all my moving needs.
AARON J.Great team and always Great Service Thank you
Luke S.S.O.
JOHN R.I asked when the surge brakes were checked last, didn't know. He told me the brakes on the car trailer were only used if the hitch broke or came off, aka breakaway brakes. He didn't know the product. After they installed trailer to my motor home I asked if the adjustable hitch I have should be raised some, it looked low to me, he said it should be knee height, it wasn't but they hooked it up anyway. I raised it when I got home before loading my truck, surge brakes work best when level.
james C.I've rented from this location a few times and everyone is always helpful and friendly. I've never had a bad experience here.
JANIS G.There should be trucks with ramps for $20.00, as well. I only needed a rental for a few hours and had to pay $60. Check out was faster than usual. For short time and trip rentals, there should be on lot parking.
Rochelle M.The woman that handled the transaction was very rude. If someone doesn't like working with customers they shouldn't be in that position.
CAROL M.Good service & friendly
juan A.poor customer service. i thought i was invisible, but i was actually ignored. the manager/operator does not acknowledge the customer's presence and does not value the customer's time. would never come back to this uhaul location again. too bad that they were the only one with 20ft truck in the area. by the way, you cannot park your car here. i was glad i used uber instead. i recommend Town Rent a Car uhaul neighborhood at Rosecrans Ave, Bellflower. friendly and really have a ginune smile.
Alvinillo A.I always love using this U-HAUL location for my designing business. The employees are always nice and the cars are always clean!
SANDY T.Make sure the customer doesn't get charged for a full tank of gas ($90) when he drove only 20 miles. I had to go back twice to get my refund.
Kenneth N.Thanks for making this so easy!
Benjamin C.It was fast and really simple , with no hassle
FRED M.Make sure tires are changed and replaced when needed the tire was flat do you how old it was
VERENICE E.Continue your professionalism that includes listening ears.
GEORGE N.No hassle, fast, great/friendly people.
DENISE K.Not change my 24/7 pickup to waiting until it opens. I went at 6 am and my check in said I needed to wait.
BRYAN F.Only complaint I have is that I ordered 2 furniture dollies online with my truck and was told when I got there that they are out of furniture dollies and have been for quite a while - that needs to be fixed
KENNETH N.The lady who entertained me is something not friendly, she need to go seminars for “Personal Relationship “
ELGENE M.The counter staff here could improve on attitude.
Guy B.My brother some how used account with my email.
Matthew L.We always use uhual but this location was by far the worst experience. Employee was rude & did not make the matter any better. Will not be returning.
Cindy E.Raymond is outstanding and bends over backwards to help the customer.
Melvin K.Rental process was very easy .
WESLEY F.I was disappointed with the customer service I received. I reserved a cargo van and the rep told me it wasn't returned in time so they changed my reservation-without notifying me. I was surprised at the “take it or leave it†attitude the cashier displayed. I will not be returning to this location.
MELANIE M.Was very happy treated well and excellent service
Christopher C.This facility is great; Diego was very "pro customer" in addressing my pickup truck reservation and the truck was very clean and well maintained. I am definitely going back should I need to rent another vehicle for moving. Thumbs up.
Anthony D.Great experience
Mario B.Great and fast customer service.
GUSTAVO L.Great Service every time Thank you Richard and Oshae
Luke S.Improvement on customer service. I hadn't rented a truck in about two years, and obviously the way things are done have changed. The gentleman who assisted me pretty much gave me the keys to the truck, told me to do a walkthrough of the truck through an app and was about to leave. The truck, that I was renting, was in very close proximity to another one and I asked him to move it out, which he did. Upon returning the truck, another gentleman was simply standing there and did not say anything in regards to the check out process. I was expecting a, "I'll be right with you," or something. I simply felt that the whole process, from start to finish, was a pretty much do-it-yourself approach. I'm unsure if that is the goal of U-haul, but that is how I felt after two years of not using the company's service.
JOHANNA C.The service was good. The 26 ft truck I rented bounced and Shaked a lot. It scared me and I thought the truck was going to break down. When I returned the truck I told the the customer service person and he said he drove it before and he knows exactly what it was doing. You guys should have it checked out.
Jorge R.Was horrible. Made 7am appointment, Doors doors didn't open til 7:10 and didn't get out of there til almost 7:30, even though I was the only one there. Guy there was super pissed off, I don't blame him 100 %, Uhaul is also to blame for not being able to hire him some help and for not giving Team Members the correct training.
arnoldo V.The employees attitude, the female that helped me was so unfriendly and snappy never smiled
VICKY H.Everything went smoothly from reserving the truck via cellphone, picking up the truck and returning same. The store was clean and the location is very convenient.
Emmanuel A.The workers were very courteous and helpful and knowledgeable I didn't like that they didn't not wash the vans I got a dirty van and I did not like that they don't do the walk around anymore you got to do it yourself so I did take a couple photos of some damage before I left a lot so I would not get charged for it okay other than that excellent I've rented already several times and I would keep renting from there very great good location
DANNY M.Speedy service .. very much appreciated
Antonio G.exterior of truck could have been cleaner, especially the windshield. Should also have received information about the use of the "tow/haul" feature for going up and down steep grades.
Janet G.Check the cleanliness of truck before assigning it to customer especially if it's sitting at the parking lot for a while. I reported this during pick up in the app and cleaning ended up to appear in my billing as if I made it dirty. It's good that the pero son I spoke with today said she will look into it for removing it. Until it happens this is unacceptable. Merci
CEFERINO L.Thank u Sharon for helping me with my truck rental. I greatly appreciate all that u do & expertise. Thank u for taking the time to explain the after hours drop off. It was so easy!
YESENIA M.It would be nice if what's being offered online is consistent with what's being offered in person.
ANNALIE A.Staff helped coupled and uncounted the auto transport trailer.
ARAS S.employees were rude, snappy and incompetent, the inside of the van was dirty with the steering wheel being sticky and disgusting.
JANNETTE V.Trucks were parked well. Clean restrooms, clean property
Antonio L.Super fast customer service!
CELESTE S.Continue your excellent customer service
SAUL D.Get more help at the front counter. Little to much for one person to handle. Rental paper work, filling propane bottles, hooking up trailers. During this work process the store was left unattended will people inside.
Eugene M.Raymond was very professional and helpful. Excellent customer service!!
Samantha D.The link to your address takes you to Artesia Place and not to Artesia Blvd. I spent 30 mins driving around trying to find the place because your link sends customers to the wrong address which is over a mile away. Obviously this cost me some money and time driving around until I had to do a google search on my own.
Joseph S.This location is very good , polite and helpful
Rafael G.Truck made loud chain noise and they said gas was at a certain line when I picked it up and it wasn't thst much. I took a picture when I got in and refilled it to that lime and now they are trying to charge me for not putting it to what they "said" it was.
KENNETH E.She was so kind.Iform me very well. Great Job 5 Stars
Osman U.Excellent service,
TIMOTHY S.When I was in line to return my vehicle the general manger told the customers that he's taking lunch and I'm taking it fuck that shit. His subordinate also regarded to the customers in line in a very unprofessional manner. I would never recommend this location to anyone that conducts business or has a personal need to utilize moving equipment. I recommend restructuring this location with more upbeat and competent employees who put the customer first not their personal feelings.
KERMENT G.I have nothing to say and Raymond the manager doing an excellent job
DANILO R.The employees there are super bitter and rude. The woman needs training in process and procedures. I told her I ordered online and she said I didn't, she said " well you were supposed to say ONLINE ORDER." I was lucky that the guy there asked for my order number...even though I offered to give it tovthat woman. I will not recommend that location possible this company.
HUGO L.