Évaluations des clients U-Haul of Bellflower
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Bellflower
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sandra j. le
I would like to commend the salesperson Raymond Arias Jr. who processed my paper work. He was polite, kind, and efficient. Thank you Raymond for making my visit to U-Haul a pleasant one. You were so efficient in your presentation; it enable me to be in- and- out of the building within minutes , for both rental and return of the vehicle. Great job. Happy customer ??
Marie U. le
Personnel at the drop off location were not helpful. They had me wait for no reason because I had a truck that was not supposed to be used for one way rental. The lady said they can’t take the truck and that, I had to return it to Palm Desert. This is ridiculous!! It’s the reason we got a one-way rental truck so we don’t have drive another 2 hours to return the truck and drive back another 2 hours. The lady didn’t seem to care and gave me a sense that it wasn’t her problem. She left me hanging and attended another customer that made me wait even longer. So, I called the Palm Desert store to get some guidance on how to solve this issue and I placed her on hold so the attendants from the two stores can talk. While waiting, another attendant became available hoping she can help me but left the counter. When she came back and when I asked her to talk to the attendant on the other line, she said, everything is ok now. No need to talk to the attendant from Palm Desert. SO, I WASTED TIME WAITING FOR NOTHING!! I wasn’t given a receipt and very dismissive.
Megan P. le
Ray was great! Super helpful and friendly. We were probably going to have to extend a day, and they made it so easy. When we didn't end up needing the uhaul the second day, returning it was a snap.
brian h. le
London did a great job! She is a responsive and caring employee who is setting a higher standard for uhaul expectations. Please pass on this "at-a-girl" as she deserves credit for setting a great example!
Susan M. le
You filled all our needs...wish all businesses were as well run as this one. No frills just quick efficient service!
MICHELLE C. le
Parking
Eric P. le
Standard of the industry forsure and consumer service across the industry should be modeled after them
Daniel G. le
Don't change anything
Donavan T. le
I had to walk around to find someone to help me. Once we connected he was very helpful made the process quick and easy. Drop off was a breeze. Thanks.
Jeff Q. le
Very convenient location for me. Thxs!
Kari P. le
I arrived at 9am to pick up my truck but had to wait 20 min for someone to be able to assist me and then the transaction took another 20 min, despite the fact I had completed the online check in in advance.
roque c. le
great staff
Anitra A. le
Nothing to improve. Londone was very friendly, professional and thorough in explaining everything concerning the truck rental. Made the experience very easy and pleasant.
Marilyn B. le
My first experience with the store Manager to the supervisor Anthony Logan to help with storage truck then to the Supervisor London Watts that help me return the U-Haul truck was an excellent experience from beginning to the end. Thanks U-Haul Marilyn
Ana R. le
Overall customer service was average, from representatives behind the desk to the general manager. The last couple of times I used online reservations, they have not been a good experience. I waited until 3pm to pick up a 15’ truck but was told upon arrival that there wasn’t any 15’ available. The only solution the manager offered was not to use online service. To walk in to a store was the best way. I actually had walked into the store the previous day, but it was busy and no one was in the store to assist me so I left.
Yasmin G. le
The gentlemen that assisted us today provided us with great service.
maria c. le
The young lady that helped me was great, i think hername was Oshaya or something like that.
Thomas S. le
Checked in online and everything went smooth. Very efficiently run office. Thanks for the great service!
Samuel R. le
Dude working the yard was cool!
Alvena B. le
I was charged for fuel on a truck that was 3/4 full upon receiving it. I have a pic of the fuel gauge at time of rental. There is no way to attach the pic. I will return to remtsl location tomorrow for refund. The location lacks professionalism!!!
Carlos T. le
They charged me one xtra day couse I was 3 hours late they charge me $22 dollars for xtra gas they charge me xtra milles I rent very often and this time when I check my gas level was 3/4 and I was 3 hours late but they charge me a day
Albert H. le
Get faster.
J. David A. le
Great service !
jocqueline t. le
Didn't like that the vehicles are not
RAYMOND R. le
Clean, efficient, courteous and competent. These people are the best at making the chore of moving start off on the "right foot". The thought of "moving" makes me unpleasant but the professional staff made my experience start off in a correct frame of mind. In simple terms it was a very pleasant experience. Thanks for your concern.
David R. le
Have more staff on the weekends took 40 for pick up and 30 min for dropping off the truck
Dat S. le
Location great service. Could not self-pickup and the phone rep was horrible. Said I had An aged, paid ticket that she cleared but her service needs major training. Said my father might have had a ticket from my last rental. WOW! Try I see an old record on our system that needs removal, sorry for the delay and I’ll be happy to fix that for you ASAP.
RAMON B. le
Service was great! Only issue was the actual system not working to well at time of rental. Took employee a few attempts to get me going on my way.
reymundo t. le
I didn't pick up the truck but i heard no complaints from my brother-in-law.
Randy C. le
I was told by the manager that I could not park my car on their property when I used their truck for moving. I was told to park on the street. So I went rented the truck and left their lot to find parking for my car. Street parking in that area is for only for 2 hours, then you get ticketed. I then tried residential parking. It was on Friday at 9 am and all street were signed street sweeping Friday 8 am to 1 pm. I went back to Uhaul and explained the situation to the manager. He told me I could park in the corner but next time use an uber. I don't know how that is possible, but that comment ruined my day. Well, you asked, and that is my story.
Jeffrey d. le
My truck was not ready when we arrived. I ordered a mattress cover, and we never got that. After I dropped off the truck, I was yelled at by an employee for not returning the truck to this location, when my online reservation was made to pickup in Bellflower and returned to Pasadena. I filed a complaint with customer service, and I’m awaiting a follow-up.
Gaye C. le
You guys were great! Nice, professional and courteous staff!
Fitzgerald N. le
Very curteous and dependable.
gerald h. le
My only problem was after I picked the vehicle I was pulled over by sheriff. I was told that the vehicle came from Florida and they have looking for it for murder case.
Tim b. le
I was told a 54$ bill which was 76$ when it was billed. I guess that is normal now.
victor o. le
Everything is great but too expensive to rent van for one day
Louis O. le
All good
RAYMOND R. le
Wow! Your reps were so good and professional. Great experience, I will return here again soon. THanks
Eduardo R. le
THERE WERE A LOT OF INCONSISTENCIES, FIRST THE ORIGINAL RESERVATION WAS NOT AVAILABLE IN THE RENT A CAR LOCATION, AFTER THAT THE COUNTER TOLD ME IF I WANTED TO PICKUP IN ANOTHER LOCATION, I HAD TO DRIVE 20 MINS TO THE ARTESIA LOCATION, THEN THE STAFF THERE WERE NICE AND PRO, UNFORTUNATELY AGAIN ANOTHER MISTAKE, THERE WERE NO DOLLIES, PADS, ETC,
Sandy G. le
The guy was Rude & hateful
richard m. le
Give them the same good customer service
sheena T. le
Everything was great
LINDA M. le
Very helpful courteous staff
Jonisaac W. le
The representative that billed my credit card had no regard for how her actions negatively affected me as a customer. The representative had no empathy and is a poor representation of U-Haul. The representative could benefit from additional training and coaching to prevent erroneous credit card bill.
amalia c. le
I put 10 dlls of gas and only used truck from bellflower to la mirada and i think its said that there charging 17,00 for gas more the truck didnt have the gas that was on that paperthats a ripe off??
kalena f. le
Nothing
Carlos V. le
It would have been helpful to know that you had to put down a debit or credit card when you paid for the rental at pick up.
Blaine M. le
Everything was great as always! Staff is always a pleasure to work with, reason why I use this location.
Dennis C. le
All the necessary things got done. I'm happy.
Iese T. le
Amazing location! Great customer service and equipment worked well. Workers are very helpful and professional and also informative about the services they provide. Thanks to this location my moving experience went smooth.
Jake F. le
I am being charged for driving the vehicle over 300 miles, but that is not true. I had the vehicle in my possession for about 2 hours, so 300 miles would not even be possible. I used the vehicle for only about 10 or less miles. I am being way over charged. How can we resolve this issue.
Michael B. le
The lady that helped me was extremely professional, very fast, and made my experience easy, hassle-free, and fast. I am very pleased with my experience. Thank you.
Rene O. le
Pick up time was over an hour.
Jean A. le
none. everything went really well.
ernesto d. le
Excellent experience. Raymond was very helpful. I will be returning for propane now.
Walter M. le
person that gave me trailer made feel like a thief like was going too steal the trailer ask me for my passport saying it was protocol when i had my driver license and credit card . so i didnt have my passport so showed him my registration from my truck then when i brought trailer back next day he was like O u bought it back. in a sarcastic way like if i was not coming back
Kiara M. le
The wait time is ridiculous! Only 1 man gelping customer and inspecting and maintaining trucks,answering call. This man was so negative and complaining about everything. I dont blame him, he didnt have any helpers
Robin T. le
Great Customer Service. Raymond was very professional and helpful. I’ll be back!!!
javier m. le
all is good.
TERESA F. le
Always very nice and helpful
JASON S. le
I wanted to pay with a different method than I rented with but the clerk said I could not or that he didnt know how to do it. That was a little annoying i would fix that issue fast
Donato C. le
Everything was fine. Payed 76 dollars what was due and got my receipt. Then i was charged an additional 54 dollars.
JOHN P. le
truck did not have a loading ramp , my 2 day rental wound up costing $230. WAY OVERPRICED . I will NEVER use U -GOT Hauled again.
Matthew K. le
Individual in charge should not be working there
Cheral G. le
Customer service representative only two.. one guy was in training the other was very rude and short with me. I waited one hour after arriving ..before I got the vehicle I reserved. I will never go back to that location again.
Andrea B. le
I loved the easy and quick access to rent the truck was on the app. Unfortunately, the woman worker there totally changed my view on your service there. She looked like she didnt not want to be there st all and had an attitude. I followed all instructions given by the app and she informed that it was incorrect. When explaining that's what the app instructed she then questioned me who advised me to park and put the keys. When I told her the app she said it was wrong . I feel your staff should be fully knowledgeable about the process for the app before giving attitude and other directions. Other than that, i loved the convenience of the app and everything else.
Brydon O. le
Raymond and Ishmael were great. Really made the process great.
Nicole P. le
More parking. I had to park my car on the street. Besides that everything went smoothly!
Lloyd E. le
Customer service was poor and the lack of staff was frustrating. It took me 1.5 hours to rent a trailer that I had reserved. On top of that it was the wrong trailer. I ordered one that was enclosed and not opened. The person said if that was the one I was Ted we would have to start the process over.
Michael J. le
Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.
easter g. le
Not enough staff to take of customers waiting.
Juan O C. le
Thank you for your help . Staff very friendly and knowledgeable.
Dana M. le
My credit card was charged twice; the actual amount on the day and the deposit amount 3 days later. The deposit hold should have been released once the actual charge was placed in my card.
GEORGE B. le
The employee had many problems with the computer. It took him 4 times to get my contract interned. Meanwhile the on duty manager only gave him verbal advice to correct the situation. If the manager would have physically assisted him I would not have lost over 1 hour to get out of there. Otherwise the employee was very polite and pleasant.
mike o. le
great service
Julian R. le
Fill up your trucks and not rent them out on empty. Was offered a $20 credit but fuel was not marked correctly at time of pick up. after inspection the attendant stated she would correct in system but failed to do so. All resulting in an extra charge and no credit.
Ardis J. le
Have enough Appliance dolly's available.
David V. le
None
alicia y. le
That truck was skhaking and it had cat hair all in the truck and I’m allergic to animals , terrible service
donald n. le
Nothing
Roy p. le
Not charge so much
Duane A. le
Great
Brandi B. le
My container arrived a week before schedule, I was never notified. I was hung up on when I asked to speak to a mgr regarding my shipment. I will never use this service again.
William C. le
I just wish we could have kept it longer but I understand it was promised to someone else
juan g. le
The credit card machine jammed not a bid deal since the guy fixed it quickly,
Antonio E. le
Keep up the good work