Évaluations des clients U-Haul of Bellflower
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Bellflower
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Yasmin G. le
The gentlemen that assisted us today provided us with great service.
maria c. le
The young lady that helped me was great, i think hername was Oshaya or something like that.
Thomas S. le
Checked in online and everything went smooth. Very efficiently run office. Thanks for the great service!
Samuel R. le
Dude working the yard was cool!
Alvena B. le
I was charged for fuel on a truck that was 3/4 full upon receiving it. I have a pic of the fuel gauge at time of rental. There is no way to attach the pic. I will return to remtsl location tomorrow for refund. The location lacks professionalism!!!
Carlos T. le
They charged me one xtra day couse I was 3 hours late they charge me $22 dollars for xtra gas they charge me xtra milles I rent very often and this time when I check my gas level was 3/4 and I was 3 hours late but they charge me a day
Albert H. le
Get faster.
J. David A. le
Great service !
jocqueline t. le
Didn't like that the vehicles are not
RAYMOND R. le
Clean, efficient, courteous and competent. These people are the best at making the chore of moving start off on the "right foot". The thought of "moving" makes me unpleasant but the professional staff made my experience start off in a correct frame of mind. In simple terms it was a very pleasant experience. Thanks for your concern.
David R. le
Have more staff on the weekends took 40 for pick up and 30 min for dropping off the truck
Dat S. le
Location great service. Could not self-pickup and the phone rep was horrible. Said I had An aged, paid ticket that she cleared but her service needs major training. Said my father might have had a ticket from my last rental. WOW! Try I see an old record on our system that needs removal, sorry for the delay and I’ll be happy to fix that for you ASAP.
RAMON B. le
Service was great! Only issue was the actual system not working to well at time of rental. Took employee a few attempts to get me going on my way.
reymundo t. le
I didn't pick up the truck but i heard no complaints from my brother-in-law.
Randy C. le
I was told by the manager that I could not park my car on their property when I used their truck for moving. I was told to park on the street. So I went rented the truck and left their lot to find parking for my car. Street parking in that area is for only for 2 hours, then you get ticketed. I then tried residential parking. It was on Friday at 9 am and all street were signed street sweeping Friday 8 am to 1 pm. I went back to Uhaul and explained the situation to the manager. He told me I could park in the corner but next time use an uber. I don't know how that is possible, but that comment ruined my day. Well, you asked, and that is my story.
Jeffrey d. le
My truck was not ready when we arrived. I ordered a mattress cover, and we never got that. After I dropped off the truck, I was yelled at by an employee for not returning the truck to this location, when my online reservation was made to pickup in Bellflower and returned to Pasadena. I filed a complaint with customer service, and I’m awaiting a follow-up.
Gaye C. le
You guys were great! Nice, professional and courteous staff!
Fitzgerald N. le
Very curteous and dependable.
gerald h. le
My only problem was after I picked the vehicle I was pulled over by sheriff. I was told that the vehicle came from Florida and they have looking for it for murder case.
Tim b. le
I was told a 54$ bill which was 76$ when it was billed. I guess that is normal now.
victor o. le
Everything is great but too expensive to rent van for one day
Louis O. le
All good
RAYMOND R. le
Wow! Your reps were so good and professional. Great experience, I will return here again soon. THanks
Eduardo R. le
THERE WERE A LOT OF INCONSISTENCIES, FIRST THE ORIGINAL RESERVATION WAS NOT AVAILABLE IN THE RENT A CAR LOCATION, AFTER THAT THE COUNTER TOLD ME IF I WANTED TO PICKUP IN ANOTHER LOCATION, I HAD TO DRIVE 20 MINS TO THE ARTESIA LOCATION, THEN THE STAFF THERE WERE NICE AND PRO, UNFORTUNATELY AGAIN ANOTHER MISTAKE, THERE WERE NO DOLLIES, PADS, ETC,
Sandy G. le
The guy was Rude & hateful
richard m. le
Give them the same good customer service
sheena T. le
Everything was great
LINDA M. le
Very helpful courteous staff
Jonisaac W. le
The representative that billed my credit card had no regard for how her actions negatively affected me as a customer. The representative had no empathy and is a poor representation of U-Haul. The representative could benefit from additional training and coaching to prevent erroneous credit card bill.
amalia c. le
I put 10 dlls of gas and only used truck from bellflower to la mirada and i think its said that there charging 17,00 for gas more the truck didnt have the gas that was on that paperthats a ripe off??
kalena f. le
Nothing
Carlos V. le
It would have been helpful to know that you had to put down a debit or credit card when you paid for the rental at pick up.
Blaine M. le
Everything was great as always! Staff is always a pleasure to work with, reason why I use this location.
Dennis C. le
All the necessary things got done. I'm happy.
Iese T. le
Amazing location! Great customer service and equipment worked well. Workers are very helpful and professional and also informative about the services they provide. Thanks to this location my moving experience went smooth.
Jake F. le
I am being charged for driving the vehicle over 300 miles, but that is not true. I had the vehicle in my possession for about 2 hours, so 300 miles would not even be possible. I used the vehicle for only about 10 or less miles. I am being way over charged. How can we resolve this issue.
Michael B. le
The lady that helped me was extremely professional, very fast, and made my experience easy, hassle-free, and fast. I am very pleased with my experience. Thank you.
Rene O. le
Pick up time was over an hour.
Jean A. le
none. everything went really well.
ernesto d. le
Excellent experience. Raymond was very helpful. I will be returning for propane now.
Walter M. le
person that gave me trailer made feel like a thief like was going too steal the trailer ask me for my passport saying it was protocol when i had my driver license and credit card . so i didnt have my passport so showed him my registration from my truck then when i brought trailer back next day he was like O u bought it back. in a sarcastic way like if i was not coming back
Kiara M. le
The wait time is ridiculous! Only 1 man gelping customer and inspecting and maintaining trucks,answering call. This man was so negative and complaining about everything. I dont blame him, he didnt have any helpers
Robin T. le
Great Customer Service. Raymond was very professional and helpful. I’ll be back!!!
javier m. le
all is good.
TERESA F. le
Always very nice and helpful
JASON S. le
I wanted to pay with a different method than I rented with but the clerk said I could not or that he didnt know how to do it. That was a little annoying i would fix that issue fast
Donato C. le
Everything was fine. Payed 76 dollars what was due and got my receipt. Then i was charged an additional 54 dollars.
JOHN P. le
truck did not have a loading ramp , my 2 day rental wound up costing $230. WAY OVERPRICED . I will NEVER use U -GOT Hauled again.
Matthew K. le
Individual in charge should not be working there
Cheral G. le
Customer service representative only two.. one guy was in training the other was very rude and short with me. I waited one hour after arriving ..before I got the vehicle I reserved. I will never go back to that location again.
Andrea B. le
I loved the easy and quick access to rent the truck was on the app. Unfortunately, the woman worker there totally changed my view on your service there. She looked like she didnt not want to be there st all and had an attitude. I followed all instructions given by the app and she informed that it was incorrect. When explaining that's what the app instructed she then questioned me who advised me to park and put the keys. When I told her the app she said it was wrong . I feel your staff should be fully knowledgeable about the process for the app before giving attitude and other directions. Other than that, i loved the convenience of the app and everything else.
Brydon O. le
Raymond and Ishmael were great. Really made the process great.
Nicole P. le
More parking. I had to park my car on the street. Besides that everything went smoothly!
Lloyd E. le
Customer service was poor and the lack of staff was frustrating. It took me 1.5 hours to rent a trailer that I had reserved. On top of that it was the wrong trailer. I ordered one that was enclosed and not opened. The person said if that was the one I was Ted we would have to start the process over.
Michael J. le
Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.
easter g. le
Not enough staff to take of customers waiting.
Juan O C. le
Thank you for your help . Staff very friendly and knowledgeable.
Dana M. le
My credit card was charged twice; the actual amount on the day and the deposit amount 3 days later. The deposit hold should have been released once the actual charge was placed in my card.
GEORGE B. le
The employee had many problems with the computer. It took him 4 times to get my contract interned. Meanwhile the on duty manager only gave him verbal advice to correct the situation. If the manager would have physically assisted him I would not have lost over 1 hour to get out of there. Otherwise the employee was very polite and pleasant.
mike o. le
great service
Julian R. le
Fill up your trucks and not rent them out on empty. Was offered a $20 credit but fuel was not marked correctly at time of pick up. after inspection the attendant stated she would correct in system but failed to do so. All resulting in an extra charge and no credit.
Ardis J. le
Have enough Appliance dolly's available.
David V. le
None
alicia y. le
That truck was skhaking and it had cat hair all in the truck and I’m allergic to animals , terrible service
donald n. le
Nothing
Roy p. le
Not charge so much
Duane A. le
Great
Brandi B. le
My container arrived a week before schedule, I was never notified. I was hung up on when I asked to speak to a mgr regarding my shipment. I will never use this service again.
William C. le
I just wish we could have kept it longer but I understand it was promised to someone else
juan g. le
The credit card machine jammed not a bid deal since the guy fixed it quickly,
ryan d. le
Closing shift needs to be nicer to customers.if a customer has been waiting an excess of 20 minutes or more they should approach the customer and help them rather than continue to do work in the back while the showroom has a line of customers waiting in excess amount of time. it was very unusual when I rented my trailer that it had a light cockroach infestation with spiders as well. I had to throw a bug bomb in my items before retrieving them from the trailer in fear of infestation of the household. Lastly employee should never raised their voice/ yell at customers no matter what the situation was as I encountered on my last visit when I rented my trailer while waiting in line. Although when returning my trailer the employees were helpful it was the result of only two employees who ruined my entire experience.
Brent S. le
I had no issues great customer service friendly staff
ORALIA O. le
Employees make me wait more than 20 minutes giving me the excuse he was trying to place a claim..... said multiple times I’m actually working in something different with attitude. The girls was the one that’s shows more willing to help. At the time of the check out, the same guy dealing with his electronic device having hard time.....please train him better in order to give appropriate assistance to customers. Poor attitude and unit really dirty.
Michael B. le
I did an off-hours pickup. The instructions via the phone did not match reality. The truck was not located where the app told me to find it. The keys were in the truck itself, but the instructions had me searching around in a completely different truck. While I was ultimately able to get what I needed, it took me ~15 minutes longer than it should have if the instructions were accurate.
Annie f. le
It was my first time utilizing U-Haul. My experience was great, The service was fast and Travis who helped me, was amazing!
Art L. le
Customer service was great
William W. le
Knowledgeable NICE AND EASY IN AND OUT...THANKS
Iese T. le
Add another person to help customers out to speed the pick up and drop off process. Other than that,Travis and the other guys is awesome!
ORSEL M. le
The employee at the counter complained the entire time using copious profanity that his equipment was inadequate and that he was behind on check-ins etc. He made myself and another customer wait for 15 minutes while he fumbled with devices. I returned the vehicle and there was a line of at least 6 other vehicles so they were unable to process my return and issue a receipt on the spot, leading me to utilize the app and check in myself since they were not able to. The vehicle was fine, the equipment was fine, but the service was below my expectations. I will consider other options before choosing U-Haul in the future.
LARRY GENE W. le
This location had really improved over the past year with great Management and staff.
retanya w. le
Just continue to provide excellent customer service. Ray was extremely professional, courteous, friendly, respectful, and efficient. I will definitely go with U-Haul for all future moving needs. Thank you.
Sasha P. le
Be more social and frenly ??
Darnell B. le
Customer service was the best part of our experience. Very knowledgeable, friendly. Was stressing the whole move thing, but they made it easier for us. Rates are just right. Please don’t change what you all are doing. Great job Uhaul.
Antonio E. le
Keep up the good work