Customer Reviews for U-Haul of Bensalem

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Bensalem

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Craig M.
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The guy who installed the trailer to our truck didn’t tighten down the lock nut. So the trailer ended up coming off and damaging my truck

Thomas N.
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Guys were great, everything was smooth. They were set up so I was safe from the Virus, gave me wipes to clean up the truck again, before I got in again.

Nadine M.
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Customer did not leave a comment.

Deepak M.
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Excellent customer service

Diane G.
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Great easy efficient experience!

Mary V.
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Very nice gentleman who was quick, efficient and pleasant!

Jessica G.
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Customer did not leave a comment.

William P.
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Super service

Jessica G.
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Customer did not leave a comment.

Fred J.
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Customer did not leave a comment.

Paul M.
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Those movers were quick and very good I highly recommend them

Charles E.
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Aquire a shop vac and clean interiors of vehicles. Customers should not have to remove pet hair from seats and sweep floor before leaving lot with rental. Just a bit disappointed with this round of rental

Christian S.
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Truck interior was dirty with trash in the cab cup holders and door. The back was dirty and had no been swept out nor cleaned. Given the current health crisis cleaning surfaces is even more critical. When I return the truck and reported the dirty vehicle to the clerk, I felt blown off. This is the 3rd bad experience in a row I’ve had in about 12-months with Uhaul and will be looking to a competitor for future needs.

Yaser A.
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The manager was professional and friendly

Brian S.
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Russell and his crew NEVER fail me. They always go out of their way to accommodate me, even if it is a last minute rental requirement, just as it was yesterday. Had me in and out with rental contract completed in less than 10 minutes. I wish more retailers operated this efficiently.

Darrell A.
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Customer did not leave a comment.

Robert C.
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The mobile app is a nice after hours feature but it’s cumbersome. Appears there must be a live agent verifying pictures on drivers license For example . Told me to turn off the flash for example ( which was automatic) in a dark pickup location at 6am

Charles V.
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Customer did not leave a comment.

Andrew M.
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Over charged our account. No one checked the gas mileage on the truck initially and then over charged us on return.

Efrain T.
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My rental had mechanical issues. Midway through my move the check engine light came on and the engine lost power. I had to call a friend with a truck to come help me with my items. I parked the U haul truck and completed my move with my friends truck. I then returned to the U haul and was able to drive it back to the drop off location.

Maurizio D.
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Nothing to improve!!

Tungsan T.
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None

JAMES S.
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They team there was great and helpful. I have used this location multiple times and everytime has been a good experience.

Matthew C.
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Customer did not leave a comment.

Jack P.
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Excellent service

Carlos R.
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Offer a better mileage rate when renting for 5+ days.

Nancy H.
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I always use this Uhaul because the employees are wonderful, store is always clean, & stocked well. I will recommend this UHall to others.

david W.
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I rent at this location on a regular basis, the manager goes out of his to help you and is very knowledgeable and has an excellent personality and attitude. He should be recognized by uhaul and commended by the company for his service. This is the type of employee the company should be proud to have.

Jay P.
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Customer did not leave a comment.

Said O.
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Customer did not leave a comment.

OLAREWAJU S.
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n/a

Orlando M.
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Customer did not leave a comment.

Christopher S.
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Dancing girls, lotsa beautiful dancing girls

Kushal P.
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Customer did not leave a comment.

Frederick R.
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Customer did not leave a comment.

Eileen B.
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Customer did not leave a comment.

Marquia M.
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Customer did not leave a comment.

Joseph C.
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Had made reservation beforehand and the process to get the truck still took about 20 - 30 minutes. Same thing to return it, took forever. Need more staff also

Larry G.
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Customer did not leave a comment.

JOSEPH J.
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Customer did not leave a comment.

Brad M.
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Trailer leaked, not just a little it rained inside

David D.
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there was nowhere to park the employee was somewhat rude & the bathroom was disgusting

Sam J.
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Customer did not leave a comment.

Frank H.
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All went well without & difficulties. Very pleased with the service & van. Thank you.

Aisha P.
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I usually use the mobile check in. But it was having issues.

DARKO C.
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Customer did not leave a comment.

Roderick T.
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Just keep up the good work. You do however do not have ample parking for customers. Your parking areas are more occupied with rental equipment.

Donald H.
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Customer did not leave a comment.

Bill D.
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truck broke down half way through useage,waiting to hear about refund or possible compensation.not looking for anything extra,just refun what rental and milage I did not use

Chester G.
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Customer did not leave a comment.

Robert W.
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When renting a truck the check in line takes to long. But, your people are still great.

Michael A.
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First truck smelled like smoke, second truck was dirty inside

Salim T.
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Rubber weatherization of truck

Christopher K.
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Customer service was very helpful and suggested that we speak with a manager regarding the situation

Lester T.
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N/A

James K.
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The after hours drop off is a bit much with all the pictures that need to be taken. This needs to be simplified.

Christopher M.
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Customer did not leave a comment.

Dominic M.
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I feel like family when I walk in this U-Haul location they always greet me with respect always ask how I’m doing. It’s clean restrooms don’t smell like are other public restrooms.

Natalia N.
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I love this place . I love that I have an option to have a truck even thow I don’t own one . But it is very expensive . The fees and everything are a little high . Maybe that could change in the future . But every truck I had drove in was very clean and drove smoothly with no issues .

Katharine B.
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nothing

Cheryl S.
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Customer did not leave a comment.

Bruce J.
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There was a sign to wait in my vehicle. I did this, but no one came to help me, and no one appeared to be around. Once I went in the office, I had helped immediately, and service was excellent.

Khaja K.
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Customer did not leave a comment.

Hafiz I.
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Customer did not leave a comment.

Leslie L.
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Rented on a Sunday rates are better no standing in line in and out and drop off was a breeze

Benjamin B.
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Make sure the cars are in top condition. The van I got need alignment, and the steering wheel straightening out.

Timothy M.
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I’m the morning when we picked up the truck, it took us a about an hour to get the track. From what we could tell there was only one person working, I think more people are needed. The man that was working was awesome.

Alex B.
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Customer did not leave a comment.

Fox Chase Farm E.
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Customer did not leave a comment.

Thomas N.
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Russ and the guys are Awesome, male everything seamless and expedient!

Hiteshkumar P.
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Customer did not leave a comment.

Kevin L.
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Customer did not leave a comment.

Shuhrat K.
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All good

karen M.
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Customer did not leave a comment.

Maxine E.
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Everything went great! quick service, efficient staff, quick returns.

Christopher F.
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Fraud Alert! I have rented from this location twice recently. Both times I was charged amounts different that what I agreed to on the equipment contract. Once I was charged for a "after hours" return when I dropped the equipment off on a holiday. No one was at the location and the charge was not on the contract. They were aware of when I was supposed to return the equipment and it is on my contract without the extra charge. The other time, I declined equipment coverage and was charged for it anyway.

Charles J.
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Nothing, experience was great! The guys at the Bensalem, PA U HAUL are great (and I am not related to any of them - they just care and it shows!) great customer service! Barry Gross

Anthony N.
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No changes; the service was swift and precise.

Anastacia W.
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Customer did not leave a comment.

Igor N.
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djvergngje,bfb bvvn

David L.
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Russell and Sean were great!

Gina V.
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It was a quick and easy process to rent especially when you use the online check in. They were able to accommodate me without a reservation in about 20 minutes.

Mark N.
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They charge more money because it's a weekend which I was not told I want an enclosed trailer with they did not have so tried to rent a small truck any charge you $0.50 more on weekends do you use a truck the lot was full so that's complete BS I run a truck selfie people least six seven times in the last time I ever read another vehicle if then so not happy

William B.
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Great place to rent from very nice and helpful

Jennifer H.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

Samir I.
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Customer did not leave a comment.

krissi L.
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Very nice drop off location. The first question the gentleman asked is do you need help getting your car off the hitch bed? He helped and was kind and has excellent customer service etiquette as ALL UHAUL personnel should as Build Strong Sheds and buildings of Zephyrhills lacked so many human qualities a human should just naturally have but they obviously are not human beings and you place lives and belongings in their hands daily. What’s that say about you?

Sang L.
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Customer did not leave a comment.

Justin H.
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Understaffed and a lot of people were upset in line before me

Stephen P.
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Customer did not leave a comment.

Christopher F.
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Nothing!!!

Annette W.
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when return vehicle the staff that night was not pleasant at all no nice customer service at all the worker when I pick the truck up was pleasant

William B.
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Customer did not leave a comment.

Jeremiah S.
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Reserved a 27’ truck 2 days prior and none were avail had to take a 20’ which caused me to make two trip with the truck3/4 empty and had to pay the mover $250 more due to trip plus double the mileage. Reference # 20019397 Jeremiah 2679013184

Howard W.
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Representative was very courteous

Patricia B.
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When we walked in the person was on the phone and did not acknowledge us for a while, though we were standing looking lie we needed help, looking at him for assistance. He did not say anything like, I'll be right with you", or just a minute. I had to walk over closer and asked to be helped. When we were helped the gentleman was friendly. We left without our pads, and had to come all the way back-- the person who helped us seemed distracted, and perhaps if he was paying attention he could have told us that we did not have our pads-- we though they were in the truck. He did not really seem in a customer service mode -

Jessica M.
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Customer did not leave a comment.

Jeanette H.
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The store was clean and the rental was clean. The store clerk is very nice and friendly.

david W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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