You changed the pickup location without telling me until I got to the counter. Very unprofessional. Got an email telling me about it 2 hours after the scheduled pick up. Cost me another $20 Uber ride.Steven U.
Customer Reviews for U-Haul of Bensalem
Pour nous contacter
Bensalem, PA 19020
(W Of I-95 Exit 37 Street Road; Between Knights Rd and Hulmeville Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert B.
Manny was my representative and I just want to say how friendly and helpful he was. Give that man a bonus!jennifer M.
Le client n'a pas laissé de commentaire.Joe R.
This was not the location I requested and when I arrived, I found out I wasn't getting the equipment I booked. When I asked about it and said I couldn't use the larger truck I was told â€œto just cancel my reservationâ€ and they didn't have the truck size I needed despite having several in the parking lot. I asked about the $50 right equipment, right location guarantee and was told â€œit wasn't their problemâ€ and that I had to call the location I booked it from. The guy working there was very unprofessional and unfriendly.Douglas D.
I am deeply troubled by the experience as it was handled by your store general manager, Julian Loughery. This was a simple, routine rental of a cargo van for an in-town move. Part of the rental was helping my father who lives local to your store transport furniture to charity, as they are making room to house his 99 year old mother in law, and part of the rental was to transport small furniture to my house in the Pocono Mountains from my mother's house. I had requested a van to be rented at 1pm yesterday, 6/22/22 and had selected the option where I would check in using the app. As I was getting ready to leave to go to your store, I tried checking in on the app, and I was given an error saying that no equipment was available for the rental. I then tried calling your store (215-638-7575), and got no answer. I tried calling again and got no answer. Around 145pm I decided to just go to the store. I arrived around 2pm and after waiting for about 5 minutes, rented the van. It was explained to me that the van was not showing up on the app because a new associate failed to properly check it in. The van had garbage behind the passenger seat, which I disposed of, and a thermos, which I kept because I thought it might have been a staff member's, so I kept it in the van on return, but otherwise the van functioned as it should. The store's delay in checking in the equipment and failure to answer the phone when I called caused a delay in coordinating with my father and delayed the rest of the trip, and as a result, it was too late to come back to Bensalem last night, so I stayed overnight at my house. When I woke up this morning, there was a heavy rainstorm in the area, which caused some flooding, downed trees and branches, and as such, I believed it would be prudent to not drive a vehicle that I normally don't drive when there was a possibility of damaging it either by floodwaters or by the weather. Therefore, I was delayed coming back to the area by a few hours. When I returned the van, after filling it up with $65 of gas, no one was in the store. Your store manager eventually came inside and seemed out of breath and exacerbated. I explained I was dropping off the van and he abruptly took the key to inspect the van and check the mileage. When he came back, he said the charge would be $188.60, which seemed high, especially because I used less miles than I estimated, so I asked for a breakdown of charges. He printed the receipt, and I noticed that the rate for mileage changed significantly. He explained that this was because the van was returned a few hours late (even though that was partly the store's fault) and that gives U-haul the right to change the rate charged, and he claimed I agreed to these charges and signed that agreement. As an attorney, I read contacts carefully, and I do not see anything on the agreement that says the rate for mileage would change after 24 hours, nor is there anything in your advertising or signage that says that there is any additional charge after 24 hours, or additional daily charges after the first day. Nor was my signature even on the agreement page authorizing the charges. I would have been fine with a small prorated charge for the delay in returning the van (which was partially your store's fault), but the difference was over $60. I politely asked that I pay what we agreed to pay initially. This is when Julian began to become unhinged. He kept telling me that I didn't read the contract, which I did, and he kept telling me that these charges were in our agreement, which they are not. He then said that he told me these charges would apply verbally, which he didn't, as he wasn't the associate that checked me out, although he was present at the front desk when I got the van. He then said that because I was late returning the van that he had to give another customer a free upgrade, and that he should hit me with a $500 fine for not returning the vehicle exactly on time, which again, is not in your agreement. I couldn't help but notice there was another almost identical van parked outside, so I expect he was not telling the truth. He then began demanding that I pay the full amount, or he would personally see to it that I was banned from using U-Haul, Budget, Home Depot, and another company that I didn't know, permanently. I explained to him that threatening to take what would be a lifetime ban from numerous companies for disputing unauthorized and unagreed to charges is extortion, and I would have to contact legal for a resolution. He said "I hope you do". FInally, after saying "I hope I get fired for manipulating your contract", he threw the contract back at me and said "Good luck renting from U-Haul, Budget, Home Depot (and the other company I didn't remember)". My credit card is now showing 3 charges, one for the original charge, ($141,32) one for the overage, ($47,28) and then another charge for the new charges which reflect what I believe I should have been charged to begin with ($135,84), so my credit card is currently showing 3 charges, plus there is a hold still on the card in addition to this, which I trust will be released soon. I have not yet disputed the two additional charges as I'm hoping they will be refunded. I would at this point demand an apology about Julian's behavior, a full refund of all charges for this rental, assurance that I am not on any "lifetime ban", black list, or any other derogatory information in your company's database or for any affiliated companies, and an assurance that it is not U-Haul's policy to demand payment of inflated, undisclosed charges or threaten consumers, most whom are not lawyers and may not understand their rights, with lifetime bans from your services.Michael L.
Bad service I dropped a truck and I ask the guy to check the truck for me cause there's a issue for the gas when I picked up I don't want to get charge cause it is a one way from New York to Pennsylvania the guy yield on me so disrespectful don't know how to talk with customers he said fuck me and fuck my mother I've his picture and also video to him I'll make a complaint to the precinct tomorrow morning to make a fallow up with this guy. I'll not recommended that location to anybody.Adin S.
Le client n'a pas laissé de commentaire.Rachel R.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.Patrick G.
Le client n'a pas laissé de commentaire.Mayra A.
guys working weren't very professional.Priyank B.
Needs better customer service agent at this location.Michael T.
The employees were awesomeCHRISTOPHER K.
Only store I'll do business withCheryl C.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.ROLANDO C.
I was charged over $500 for a truck I used for less than 254hrs and I was charged for things I didn't needamir R.
Le client n'a pas laissé de commentaire.VICTORIA K.
Customer service at the counter was over the topThomas Z.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Luis D.
Nothing. Y'all are the bestJAMAR W.
Everything is greatJAMAR W.
Great place. Super nice n helpful staffThomas M.
Le client n'a pas laissé de commentaire.Mark K.
Julian was excellent and even assisted getting my car off of the Auto Transport when we returned it. Overall a great experience.Ralph G.
Fast professional pick upEDWARD L.
Employee seemed annoyed to be there. Not great customer service. General manager was walking around the store on his cell phone on what appeared to be a personal call. Uhaul just seems very disorganized and chaotic recently. My reservations keep getting changed and bounced around with no notice.SIMON W.
Nothing, experience was seamlessJanine D.
Le client n'a pas laissé de commentaire.Igor N.
Le client n'a pas laissé de commentaire.YURI S.
Le client n'a pas laissé de commentaire.Richard N.
The guy who helped me out was great! Please give him a Pat on the back.John B.
Very friendly.Terrence H.
You can have the staff not overcharge their clients. I was overcharged.Earl F.
Le client n'a pas laissé de commentaire.Jennifer F.
Le client n'a pas laissé de commentaire.Juana H.
Le client n'a pas laissé de commentaire.Eric T.
Le client n'a pas laissé de commentaire.Laura R.
One gentleman there was very abrupt. I wanted to take 2 moving pads and he wanted to charge me for 6. Then when I took the truck back I had driven a total of 14 miles and he wanted to charge me 12$ for gas. I will probably never rent a Uhaul again. I will use someone else.John C.
Greeted upon arrival. Didn't have to wait, Staff courteous and attentive.CHARLES M.
for the customer, truck rental is a small nightmare as no reservation is truly guaranteed hence always living with doubt. Plus truck may need to be picked up at an inconvenient location as happened to me. Price seemed fair for a one wayDavid T.
Very poor customer service. Manager is very condescending.Albert T.
Not really sure employees were awesome truck was clean and in excellent condition can't ask for more than thatRichard K.
Le client n'a pas laissé de commentaire.Boyjoegbalee H.
Le client n'a pas laissé de commentaire.Richard C.
The process in which yall return money and deal with customers sucks I may just use another company to move next timeAntoine H.
Le client n'a pas laissé de commentaire.Stephanie F.
This location is great because they are friends and you take to many times on the line.Jozinei S.
Le client n'a pas laissé de commentaire.Christopher R.
All the guys wer nice and friendly and very helpful.VICKI R.
The employees were nice, friendly, quick and efficient very pleased with the serviceJanine D.
Short of staff, no customer service givingPatricia M.
Keep what you guys doing 👍Tugolbai A.
Le client n'a pas laissé de commentaire.Nancy F.
The worker was extremely RUDESamantha S.
Le client n'a pas laissé de commentaire.Christine V.
Le client n'a pas laissé de commentaire.JAISON G.
Le client n'a pas laissé de commentaire.Samuel M.
Le client n'a pas laissé de commentaire.STEPHANIE L.
The staff was not friendly or kind. Spoke to me sharply until I had my grandson come in which stands 6â€1â€, then he spoke to me in a more pleasant way. I would rate him a 0 out of a scale 0-5.Connie S.
The customer service by phone was amazing. The guys in the shop were helpful.Cevia Y.
Le client n'a pas laissé de commentaire.MarioMarjo D.
Le client n'a pas laissé de commentaire.Daine P.
I scheduled an 8am pickup on Sunday morning, using the phone way to get the truck. I arrived and tried to use phone, it was saying to return back to store once it opens. The hole point was to get any earlier start. UnacceptableJoe W.
Le client n'a pas laissé de commentaire.Ninan M.
The uhaul leaked water when it rained and we had to dry it out before putting our things in it.Nick D.
Personnel amicalBrioan D.
RUDE and UNPROFESSIONAL!!! The manager (Bensalem store) threatened to call the cops for theft when I called to extend my rental. I was told I was the problem that the 'truck' is not available for someone else that day (April 2). Such a rude way to deal with an existing/paying customer. I 'am' supposed to have returned it at the original time BUT I extended since things (moving) happen out of control. Manager even cut the call on me.. such rude behavior unworthy of being a manager.. I doubt this complaint will ever reach corporate..Ken M.
Le client n'a pas laissé de commentaire.Dmitriy D.
Very organized place good businessEugene H.
staff was very pleasant and accommodating.tracy H.
Le client n'a pas laissé de commentaire.Kenneth V.
Nothing to improve, they were very helpful and friendly.Cindy H.
Le client n'a pas laissé de commentaire.Deanna B.
The guy at the desk was great I made a reservation for 10:30 or so I thought I made a mistake and made it for 9:30 and when I got there my mobile pickup wasent working, turns out my reservation got cancelled because I was an hour late he quickly helped me and got me into the truck I needed without a reservation. It was quick and easy five stars I don't know what I would have done if I didn't get this truck today so he was a godsend thank you very much.. oh and for four hours only paid $48 bucks great deal highly recommendedKyle R.
Le client n'a pas laissé de commentaire.William R.
Hire more representatives like Colin. He went above and beyond to ensure we had a good experience. We frequently rent u-hauls and his service was exceptional.AISHA P.
Manager at this location almost made me return the vehicle original location and try to extra charge me.Jaemin Y.
The staff at this location was the most professional that I have ever encountered at uhaul.AISHA P.
Le client n'a pas laissé de commentaire.Sheila T.
Super easy to rent and drop off even after hours, rented the biggest enclosed trailer and for two day rental plus insurance it wasnt a bad proxeJennifer C.
Le client n'a pas laissé de commentaire.Jack M.
I reserved a U-haul for pick up at 7am on 03/06/2022. When I got to the U-haul location my key was not in the lock box. I called the Uhaul 800 and no one could help me. I was told I would have to come back at 9am when the store opened. I had to pay $ 250 for movers that had to sit around for 2 hours doing nothing. The insult was when I finally got and returned the truck I was told I wasn't going to have to pay the $ 19,95 truck rental fee. An absolute joke. This is the second time in a week I had issues with renting trucks. My other claim # 3616242 has not been resolved and I left three messages for Laneesha Harrison trying to speak to her but my calls have gone unanswered. DO NOT use U-Haul they do not care about your time or money and treat the customers terribly. These experiences have truly be awful in every way. Your just a number and they don't care about wasting your time and money. BEWARE do not use U-Haul!elizabeth S.
Service was great and equipment was readyStephen V.
Torrid is an absolute gentleman,top class.MICHAEL M.
The van was clean but wreaked of cigarette smoke. Also the store manager told me the van had 3/4 of a tank of gas when really it only had 5/8. The person U-Haul representative renting the vehicle should walk out and verify the gas level with the customer.David C.
For months I have been visiting this location preparing for my move boxes tape etc and for my final move the truck thank you UhaulSEDALIA G.
I was over charged. I returned the vehicle at 6:30pm the same day and my receipt said I returned it at 7:30am the following dayCHRISTOPHER S.
Le client n'a pas laissé de commentaire.ROBERT S.
The drivers for didn't seem to close properly and there was trash left from the last person who rented the truck. You want people to verify the condition of the truck in a dimly lit parking lot. When we arrived instead of checking us in at the desk I was told I would be sent a text message to upload the drivers ID. The text never came and I navigated the site myself to get the picture done.Steven M.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.ALLSON E.
Le client n'a pas laissé de commentaire.ARNAY W.
Staff was friendly and helpfulRAYMOND L.
Both the gentleman I met with were extremely helpful and made the whole experience really easy.Paul R.
Le client n'a pas laissé de commentaire.JORGE V.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!