Customer Reviews for U-Haul of Bensalem

4 108 évaluations

2180 Street Rd   Bensalem, PA 19020
(W Of I-95 Exit 37 Street Road; Between Knights Rd and Hulmeville Rd)

(215) 638-7575

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 638-7575

2180 Street Rd
Bensalem, PA 19020
(W Of I-95 Exit 37 Street Road; Between Knights Rd and Hulmeville Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Not really sure employees were awesome truck was clean and in excellent condition can't ask for more than that

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boyjoegbalee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
2

The process in which yall return money and deal with customers sucks I may just use another company to move next time

Antoine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie F. 
Évaluation :
5

This location is great because they are friends and you take to many times on the line.

Jozinei S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

All the guys wer nice and friendly and very helpful.

VICKI R. 
Évaluation :
5

The employees were nice, friendly, quick and efficient very pleased with the service

Janine D. 
Évaluation :
2

Short of staff, no customer service giving

Patricia M. 
Évaluation :
5

Keep what you guys doing 👍

Tugolbai A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy F. 
Évaluation :
1

The worker was extremely RUDE

Samantha S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAISON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE L. 
Évaluation :
3

The staff was not friendly or kind. Spoke to me sharply until I had my grandson come in which stands 6”1”, then he spoke to me in a more pleasant way. I would rate him a 0 out of a scale 0-5.

Connie S. 
Évaluation :
3

The customer service by phone was amazing. The guys in the shop were helpful.

Cevia Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MarioMarjo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daine P. 
Évaluation :
1

I scheduled an 8am pickup on Sunday morning, using the phone way to get the truck. I arrived and tried to use phone, it was saying to return back to store once it opens. The hole point was to get any earlier start. Unacceptable

Joe W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ninan M. 
Évaluation :
5

The uhaul leaked water when it rained and we had to dry it out before putting our things in it.

Nick D. 
Évaluation :
5

Personnel amical

Brioan D. 
Évaluation :
1

RUDE and UNPROFESSIONAL!!! The manager (Bensalem store) threatened to call the cops for theft when I called to extend my rental. I was told I was the problem that the 'truck' is not available for someone else that day (April 2). Such a rude way to deal with an existing/paying customer. I 'am' supposed to have returned it at the original time BUT I extended since things (moving) happen out of control. Manager even cut the call on me.. such rude behavior unworthy of being a manager.. I doubt this complaint will ever reach corporate..

Ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitriy D. 
Évaluation :
5

Very organized place good business

Eugene H. 
Évaluation :
5

staff was very pleasant and accommodating.

tracy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth V. 
Évaluation :
5

Nothing to improve, they were very helpful and friendly.

Cindy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna B. 
Évaluation :
5

The guy at the desk was great I made a reservation for 10:30 or so I thought I made a mistake and made it for 9:30 and when I got there my mobile pickup wasent working, turns out my reservation got cancelled because I was an hour late he quickly helped me and got me into the truck I needed without a reservation. It was quick and easy five stars I don't know what I would have done if I didn't get this truck today so he was a godsend thank you very much.. oh and for four hours only paid $48 bucks great deal highly recommended

Kyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Hire more representatives like Colin. He went above and beyond to ensure we had a good experience. We frequently rent u-hauls and his service was exceptional.

AISHA P. 
Évaluation :
1

Manager at this location almost made me return the vehicle original location and try to extra charge me.

Jaemin Y. 
Évaluation :
5

The staff at this location was the most professional that I have ever encountered at uhaul.

AISHA P. 
Évaluation :
5

Aucun

KAMAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila T. 
Évaluation :
4

Super easy to rent and drop off even after hours, rented the biggest enclosed trailer and for two day rental plus insurance it wasnt a bad proxe

Jennifer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack M. 
Évaluation :
1

I reserved a U-haul for pick up at 7am on 03/06/2022. When I got to the U-haul location my key was not in the lock box. I called the Uhaul 800 and no one could help me. I was told I would have to come back at 9am when the store opened. I had to pay $ 250 for movers that had to sit around for 2 hours doing nothing. The insult was when I finally got and returned the truck I was told I wasn't going to have to pay the $ 19,95 truck rental fee. An absolute joke. This is the second time in a week I had issues with renting trucks. My other claim # 3616242 has not been resolved and I left three messages for Laneesha Harrison trying to speak to her but my calls have gone unanswered. DO NOT use U-Haul they do not care about your time or money and treat the customers terribly. These experiences have truly be awful in every way. Your just a number and they don't care about wasting your time and money. BEWARE do not use U-Haul!

elizabeth S. 
Évaluation :
5

Service was great and equipment was ready

Stephen V. 
Évaluation :
5

Torrid is an absolute gentleman,top class.

MICHAEL M. 
Évaluation :
3

The van was clean but wreaked of cigarette smoke. Also the store manager told me the van had 3/4 of a tank of gas when really it only had 5/8. The person U-Haul representative renting the vehicle should walk out and verify the gas level with the customer.

David C. 
Évaluation :
5

For months I have been visiting this location preparing for my move boxes tape etc and for my final move the truck thank you Uhaul

SEDALIA G. 
Évaluation :
1

I was over charged. I returned the vehicle at 6:30pm the same day and my receipt said I returned it at 7:30am the following day

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

The drivers for didn't seem to close properly and there was trash left from the last person who rented the truck. You want people to verify the condition of the truck in a dimly lit parking lot. When we arrived instead of checking us in at the desk I was told I would be sent a text message to upload the drivers ID. The text never came and I navigated the site myself to get the picture done.

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLSON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNAY W. 
Évaluation :
5

Staff was friendly and helpful

RAYMOND L. 
Évaluation :
5

Both the gentleman I met with were extremely helpful and made the whole experience really easy.

Paul R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge M. 
Évaluation :
5

Very customer friendly.

DONNA S. 
Évaluation :
4

Great but sad there were no appliance dollies for rent

EDWARD C. 
Évaluation :
5

I do not have any additional comments.

AMISHABEN P. 
Évaluation :
1

They rented me a broken auto transport. Uhual Philadelphia is PATHETIC. DO NOT USE AT ALL.

PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

The Manager is/was awesome!

KIM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVAN K. 
Évaluation :
5

Friendly associate, answered any and all questions. Good experience overall and vehicle was very clean.

CHRISTOPHER S. 
Évaluation :
4

Manager was awesome. He was very helpful and friendly both at pick up and drop off.

SANDRA G. 
Évaluation :
5

Tori is a great help when needed to coordinate drop off and pick up - always friendly and helpful. Been a customer for many years at this location .

SUSAN H. 
Évaluation :
5

I had a wonderful experience as soon as I walked in the your building. Tori was very nice and great costumer service and knowledgeable. I vehicle was clean and it drove well. I'd give you a 10 out if 10 fairing . Thank You.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST A. 
Évaluation :
2

When you decide you will process a return and email a receipt it needs to be done in a timely manner, not wait until days have passed and charge a customer 3x's what the rental should be. Then when you make a mistake like described it would be a great idea if you processed the correction in a timely manner. I will never use this location again and probably not use UHaul again. Thank you for the aggravation.

FRED L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacinta D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
4

Great service. Friendly atmosphere.

ALAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Workers are very nice and knows what they are doing at this location

Albert M. 
Évaluation :
5

The gentleman that waited on me was very helpful and knowledgeable

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE N. 
Évaluation :
4

I noticed you require a credit card to rent a truck. It really doesn't make sense. Money is money weather it's Debit or Credit. Some people don't have credit cards, do they not need to rent?

Harold P. 
Évaluation :
1

Van was filthy inside from last customer who was moving plants. Check engine light was on the whole time, significant delay between pushing accelerator and car advancing, brakes felt very worn.

Mauro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Octavia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERROLD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
3

Truck was very very dirty when I picked it up. Inside was disgusting. Back cargo area was not usable.

HAAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
1

Had to speak with customer support regarding this location because they did not mark my rental equipment as returned hours after I had returned it.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kong L. 
Évaluation :
5

The team there is awesome. Aaron deserve a raise

JERROLD P. 
Évaluation :
5

Good customer service. Thank you.

KAITLYN M. 
Évaluation :
2

The truck had no gas at all in it when I received it. It was dirty and when I began loading my furniture in it I noticed axle grease in the back. I didn't check the back so when I arrived at the location to pick my furniture up I had no way to remove the grease and it was a big inconvenience. When I returned the truck I mentioned it to the employee he made a point of saying that he was only a temporary manager and he didn't want to hear any of the disputes. I want to make a point that he mentioned that he was not from that station or building and he was only a fill-in however he was very unprofessional and didn't even offer apology for the issue I have just mentioned

carl W. 
Évaluation :
5

Great customer service. Very friendly and helpful

John C. 
Évaluation :
2

First- we online ordered a truck from the Franklin Mills location because Bensalem had no time available. Second- we were sent emails that said we would be called by 6pm the night before. Third- we were told it would take no more than 10 minutes with online check in. In regards to the first issue- We received a confirmation for the Philadelphia location but ended up with Bensalem Because, #2, no one called by 6pm the night before. My husband called the phone number and was told by an Aricella, that the location was changed to Bensalem because Phila had no vans left ( interesting because it was the opposite on the website. Luckily we called because we would have not been able to get a van if we went to the Phila office. Once we got there, at 7:50, because we were advised it would take no more than 10 minutes. We ended up leaving there at 8:20 which cut our time in order to bring it back by noon. The was someone helping in Bensalem at 7:50, however, on your website it says no one would be there. You all need to examine how you manage everything. It is all ass backwards. Will use someone else next time.

STUART L. 
Évaluation :
5

Great friendly service. Prompt, polite staff. Great experience

MICHAEL R. 
Évaluation :
5

my hold experience was great 👍

DORIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OCTAVIA D. 
Évaluation :
3

There was no windshield fluid in the truck. Driving through the snow and salt through Western PA was a challenge specifically because of that missing fluid. Added unnecessary time and miles to an already long trip to stop and clear the windshield. Many gas stations didn't have fluid to use or add.

JAMES K. 
Non les évaluations ont été soumises pour cet établissement.

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