Évaluations des clients U-Haul of Burlington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Burlington

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Kirsten C. le

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Le client n'a pas laissé de commentaire.

Floyd P. le

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After our business has concluded , you should be erasing all of my / our business info from your server.

Lance J. le

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Look to make checkout time quicker, e.g. coverage options, credit card processing. Why can't that be done remotely at vehicle with a mobile device? Had to wait in line again after trailer was hooked up and ready to go.

Mark S. le

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My whole experience was great. Truck was clean and handled well.both locations were excellent and helpful.

mary A. le

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Not a thing

Nathan R. le

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Le client n'a pas laissé de commentaire.

elizabeth W. le

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The woman at the counter who checked us in was very friendly and professional! She did a wonderful job!

Scott W. le

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Le client n'a pas laissé de commentaire.

Eric V. le

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I had reservations to pick up a truck before the store opened using a phone which were mysteriously canceled. I asked an employee cleaning vans to help me and he said there was nothing he could do until the store opened in an hour so I sat in the parking lot for 1.5 hours to get my truck

Melissa E. le

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Is was a super easy and quick process. The lady at the counter was very nice. Everything was explained before I left and on the return I was greeted y the assistant manager and I was on my way. Quick service and nice people!

Rafael R. le

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No apresurar la entrega antes de la hora acordada sólo para complacer la entrega del vehículo a otro cliente

Risa C. le

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Le client n'a pas laissé de commentaire.

Kathleen F. le

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I have filed a formal complaint to dispute dishonest billing and rental return practices and will also be filing a report with the Better Business Bureau. Everything was fine with the process until after I left the Uhaul center following rental return. A manager called me to tell me that I am being charged an additional $150 due to alleged damage that was not there at the time of return. Also - there was apparently a mistake in the rental rate that caused another $55 to be charged. So when I left, I agreed to pay the $228 that was outlined on my receipt. An hour later, an additional $205 was charged against my account... that's a total of $433 for a two-day rental with a van that I returned in impeccable condition. I am fighting this and will also be telling all my friends, family members and entire social media network to use Budget, Enterprise or any rental company OTHER than Uhaul for their future moving needs. This is the second incident of dishonesty and unfair charges that I have encountered with Uhaul over the past 3 months. I let it go without comment the first time but will not do so a second time.

celeste B. le

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Le client n'a pas laissé de commentaire.

John C. le

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Everything was excellent. Got 9 + MPG in a 20'

William F. le

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I returned that van with the fuel gauge exactly where it was when I rented it. I drove it maybe 50 miles and put close to 4 gallons in it before returning it. I was charged $6 for 1.5 gallons of fuel! Ridiculous! It may seem like a diminimus amount to you, but it’s the principle, and I won’t rent from you again.

Paul S. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Great staff to work with.

tony K. le

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The manager Greg is excellent....the only thing is that more help is needed because it would s very difficult to get uhaul on the phone at this location.

Rene B. le

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Le client n'a pas laissé de commentaire.

tim T. le

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Everyone was very helpful

Paul L. le

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Fastest, easiest check-in that I have experienced at any U-haul.

Gary R. le

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Quick. Clear. Good service.

Albert K. le

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Le client n'a pas laissé de commentaire.

Phillip C. le

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Le client n'a pas laissé de commentaire.

cliff W. le

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Le client n'a pas laissé de commentaire.

Janet G. le

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Perfect location for my local move.

James C. le

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My problem was dropping off the vehicle after hours. I was trying to do the online return to save their $20 return fee. I sat in the truck for about 1 hour trying to navigate the online return, with no luck, so I called the U-Haul number. I kept trying the website while I was on hold, and then I noticed my last name was spelled wrong which explained why I was having the problem. The irritating thing is I was on hold for 42 minutes, and no one ever answered the phone. I called this morning to ask about it, and I was told that all offices are shut down at 7:00PM, so I could have held on for 2 hours, and no one would have answered. No where in the contract does it say not to call after 7:00PM. U-Haul should be reachable 24 hours a day, whenever a person is using a rental. It ended an otherwise good experience with me being extremely angry.

PETER B. le

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Le client n'a pas laissé de commentaire.

Bill B. le

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Le client n'a pas laissé de commentaire.

Edwin L. le

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Not pleased with not getting some lower price after bringing the truck back early

keith S. le

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Le client n'a pas laissé de commentaire.

William B. le

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Great customer interaction! The female employee was friendly, professional and efficient.

Steve S. le

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Le client n'a pas laissé de commentaire.

robert S. le

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Le client n'a pas laissé de commentaire.

Jeffrey C. le

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Helped me out with a billing issue, made it easy

David T. le

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All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

abena s. le

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Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

Katie B. le

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Everything went smoothly and everyone was very easy to work with and kind. Thank you!

Michael D. le

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Closes a bit early in Sunday. Most people have that day off and would like to get things done then.