Customer Reviews for U-Haul of Burlington

7 946 évaluations

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I really can't think of a thing. The p[lace was clean, organized and well stocked. The staff was helpful, very knowledgeable, and professional, especially Nathanial. He covered all the aspects of the rental clearly and professionally. Great experience.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey C. 
Évaluation :
5

Don't change a thing. great job.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Include a short handled broom to facilitate cleaning out the van bed mat of accumulated dust and bits.

Francis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith L. 
Évaluation :
5

The agent at this location, Trevor Mobbs, was great to deal with— very accommodating and helpful!

Jason H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

The staff working - Greg (?)/ Brad (?) was great. He knew exactly how to manage the drop-off to make it the fastest, easiest transaction for me and another customer.

Elizabeth L. 
Évaluation :
5

I had a perfect experience

Oliver L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher L. 
Évaluation :
5

It was a bit pricey but service and the equipment (pick up truck) were excellent. We had no problems.

brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coletta G. 
Évaluation :
3

My location was changed from St.Albans to Burlington at the last second & I booked my hotel in St. Albans because it was close. Felt like the moving truck was really overpriced if I'm honest.

Natasha L. 
Évaluation :
2

The truck was old. The driver door didnt latch completely. I could barely lift the door on the bay; the track was out of shape and needed to be greased. Otherwise it was ok. Fortunately I had a local move. I would not have wanted to take that thing on a road trip.

Pam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roland H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl L. 
Évaluation :
5

Have the rental vehicle out and away from other vehicles ready to go.

Lance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA P. 
Évaluation :
5

Your doing great!!

Judith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
4

Only issue was that I was 2 hours late picking up the trailer, so the U-Haul system cancelled my reservation. Fortunately there was a trailer available, and Nathaniel in the U-Haul office was super helpful and friendly at finding a trailer for me.

Russell W. 
Évaluation :
5

Great in and out!

AJ R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita L. 
Évaluation :
4

Tracks could be clean inside the cabin. Discount for bringing track back earlier and returning to same location.

emina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ezzeddine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

The truck leaked getting both me and my stuff wet when driving in the rain.

Samuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine G. 
Évaluation :
5

Service was excellent and the personnel were friendly and helpful. One thing that could be done to improve the experience is to hire an additional staff member to speed up processing times while checking in/returning equipment

Michael S. 
Évaluation :
3

Convenient location, had the truck size we wanted. Had a long wait time for pickup and the office seemed understaffed.

Dana H. 
Évaluation :
4

These guys knock themselves out to be friendly, helpful, efficient. The location has already expanded parking places for customer cars, which was huge. The location gets a lot of business, and like ALL such enterprises coming out of the COVID couple of years, right now they need more people to keep up with the business - notice they are hiring, and working on getting the staffing expansion they need. So this isn't a "what you should do to improve" note, it's an acknowledgment that the location is already my go-to, and adding staff is something already being worked on.

Kristin L. 
Évaluation :
5

The rep. that helped us, Brad Jones, was WONDERFUL. Informative, kind, helpful and very friendly! An asset to that location!

Letitia H. 
Évaluation :
5

My experience was perfect, wouldn't change a thing.

Rafael S. 
Évaluation :
3

On website when I booked I picked St.Albans location . Get a call that I have to go to BTV. This was 20 miles and a 40 min drive one way . Totally out of my way. And I had to pay the extra mileage. That is not ok. Windshield wipers need replacing. Check in process was good and friendly gentleman who checked us in.

Melissa D. 
Évaluation :
3

A tip about the turn radius of the truck when pulling out would have been helpful. I was making a right turn in a 15' truck and coming out of the lot space with added 45 degrees more to the turn. I ended up having to turn into the other lane to make the turn, which annoying some of the incoming drivers. Had I know I could've angled the truck better to pull out o to the road.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesseny P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob G. 
Évaluation :
5

The attendant who checked-in the trailer, like other attendants before, was very efficient and quick. He explained what I should expect in the e-mail and what, if any, additional charges may be levied. I was in and out in about 15 minutes.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylie C. 
Évaluation :
5

Everything from making reservation, pre check-in to check out went perfectly! The 9 foot cargo was the right size for the job and was easy to drive.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meaghan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert F. 
Évaluation :
3

Service and equipment are top notch. Especially the service that I receved from whomever it was that checked me in &out. He was fantastic. The location and parking lot is a bit tough for people like me who don't have experience driving big trucks. Mine was 26 feet.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nagy M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephenie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucio C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Per S. 
Évaluation :
2

They said they Had a 20 foot truck . So reserved it. And when I got there they only had a 15 so I had to put double miles on it. .. they should have offered a discount atleast to make up for it .

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
5

It was great

Junny T. 
Évaluation :
3

I had to go 30 miles to rent a truck when there are two closer to my home. I got over that because maybe they had no truck available. What can't get over is why I couldn't return the truck to the location 5 miles from my home, I had to return it at the location where I rented it. I thought you could return the equipment at any uhaul location

Pamela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Super place. Thanks

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah B. 
Évaluation :
5

The gentleman at the service counter realized it was getting busy and radioed his coworker to come inside to help. Brad was nice and professional. I had to park in a bad spot because the return area was full. Brad said not to worry! He came out and unhooked the trailer and we moved it into its spot. Inspected the trailer and said he would email me the receipt within 10 mins. He was great! Couldn't have asked for a better total experience! Thank you Brad

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Great service!

Karen R. 
Évaluation :
5

Excellent Service! Fast, Efficient, Knowledgeable. Explained everything we needed to know. Will definitely rent from this location again in the future.

Kimberly M. 
Évaluation :
3

I asked the manager Trevor about some hitch issues I was having and he gave me an honest answer without trying to upsell me on a product.

SCOTT F. 
Évaluation :
3

I've used uhaul before from this location with no issues, this time was different. Made reservation for truck on Tuesday to pick up Saturday in Burlington, received confirmation soon after, then on Friday received an email saying pickup was in St. Johnsbury ON THE OTHER SIDE OF THE STATE. I head over to the pickup location in Burlington after receiving the email and am told they could give me a bigger truck (more money) at 11am on Sunday, ruining all plans made for this move. The truck on the highway shook like crazy once you hit 60 and when you hit a bump the front passenger side made this loud clunking noise. Not at all happy with the whole situation. You'd at least think they'd of offered the larger truck at the smaller trucks cost. Very unhappy customer.

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Seth Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay N. 
Évaluation :
5

Excellent customer services - fast and simple check in

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

I was already a fan of UHaul and this experience confirmed my sentiments. I managed to alter the reservation at pretty short notice and the customer experience was straightforward and no hassle. Equipment was all in good order. Merci.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley L. 
Évaluation :
5

The truck rental was very dirty inside like it had never been cleaned before I picked it up.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven L. 
Évaluation :
5

nathaniel is a great asset to your company. I have worked with several different locations and he makes this one the best.

TheNature C. 
Évaluation :
4

Reservation #23493655 was made on 06/13/2022 On Thursday, August 11th, I received a voice message and email that U-Haul has changed the pick up location from Burlington VT to St Johnsbury VT, 80 miles away. I attempted many return phone calls (only to be put on hold) and responded to both the email and the website as soon as I could. The Bad â€" U-Haul's business model of changing the reservation at the last minute without my approval. This is an extremely “customer unfriendly” process. The online reservation pick up location as “preferred”, not a guarantee is extremely poor. If I needed equipment in St Johnsbury, I would have requested a St Johnsbury location. The individual who I final spoke with on the phone. He really needs some “people skill” training. I do not like being accused of creating the issue because I did not immediately answer the phone when U-Haul tried to contact me. The Good â€" The two individuals that I worked with at U-Haul of Burlington. They were a great assist. Karna, the customer assistance that helped with the after hour drop off because the online app could not resolve the contract.

Mark R. 
Évaluation :
4

Walking alone two lots over to retrieve the truck was not something I was accustomed to when picking up a rental. No review with me regarding the pick-up for a visual look-over together. must be a COVID restriction thing ...not sure. If it is, an explanation would have been sufficient.

MARIA V. 
Évaluation :
5

Merci

lee B. 
Évaluation :
4

Super easy. Nice people. Thanks!!!

Mary C. 
Évaluation :
4

Front desk staff extremely helpful in helping me plan and schedule a few extra days on my local rental.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate S. 
Évaluation :
4

The manager was very helpful and my 4 year old son loved the cardboard u-haul truck piggy bank he got!

Adam S. 
Évaluation :
5

Great staff. Fast and helpful.

AJ R. 
Évaluation :
5

Guys at Riverside are great! Thanks for making it so easy and convenient!

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan L. 
Évaluation :
5

Easy return

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey G. 
Évaluation :
4

Good place and a good strong vehicle to use for the week we had it for. John

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
4

Ensure that s/he receives and understand the approve/dispute system. Its good, but mine was sent to my landline and I only found out about it by accident.

Robert S. 
Évaluation :
5

After experience at Jeffersonville in which the truck we reserved was unready, team at this location was very helpful and got us a different truck that worked out better than the original

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dehua L. 
Évaluation :
5

Helped me out with a billing issue, made it easy

Jeffrey C.  |  Expérience générale 
Évaluation :
5

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

David T.  |  Expérience générale 
Évaluation :
3

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

abena s.  |  Expérience générale 
Évaluation :
5

Everything went smoothly and everyone was very easy to work with and kind. Merci.

Katie B.  |  Expérience générale 
Évaluation :
4

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

Michael D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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