Customer Reviews for U-Haul of Burlington

7 345 évaluations

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

There seemed to be only one employee working. He was finalizing all the rentals and moving vehicles for each rental. Quite a line was forming. Given these times (Covid) and the staffing issues everyone is having, I am not complaining. In fact, I want to commend the person that was there, he was handling everything efficiently and with grace; he was very competent and professional.

Thomas Y. 
Évaluation :
4

Excellent service à la clientèle

SUSAN D. 
Évaluation :
5

Great service, nice staff...thank you!

Chris B. 
Évaluation :
2

Understaffed on Sunday which is probably out of your control which is fine. The truck however was rough... Definitely seems like you might be running out of bandaids and time for a new one.

Bradley P. 
Évaluation :
3

The guy who was working the counter at 430pm when I picked up my truck was wonderful!! Very helpful and friendly.

Jennifer B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Outstanding customer service!

MARGUERITE W. 
Évaluation :
4

I didn't know you needed appointment to rent a Uhall

Debbie G. 
Évaluation :
5

Make sure that UHaul has enough moving pads as requested during the reservation, and when picking up the truck. Only had 11 available, and had reserved 2 dozen.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy G. 
Évaluation :
5

Great group of guys there. I go out of my way to tent there, over an hour away. Thank you. Ted

Ted T. 
Évaluation :
5

Van did not have power mirrors.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Great experience, friendly staff. Organized easily.

Donna K. 
Évaluation :
3

Trying to speak to someone regarding to extend our rental proved to be quite challenging but overall was successful

irving C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFAN F. 
Évaluation :
3

Easy to reserve the 15' truck I wanted. Gentleman who helped me yesterday morning with rental was quick, nice and helpful. Truck was clean and ready to go. Good brakes. Loading ramp well worth the extra 10 $for larger truck. However, truck itself has over 115 000 miles on it. Fuel level in contract was incorrect. Glad I checked and asked agent to correct for me. Well used seat was crushed flat and sat low in the cab, not adjustable for height. Had to find a cushion to raise my 5'8" self to see over the windshield better. Cab smelled strongly of air freshener as if to cover prior smoking. Had to drive with windows opened. Most important service issue was great difficulty in closing rear cargo door after loading truck. Door would not close last 4-6" no matter how hard I pulled or slammed it down using all of my weight. Nothing was in its way. I used WD-40 to lubricate the rollers and rail guides which helped the upper trsnsit, but pulleys at end of the run are too high up for me to reach. After so much time and effort loading, unloading and exchanging to another truck, if one were available, was not going to happen. Just tried forcing the door over and over. Finally, it closed. What a waste of time and effort. Similar problem at end of unloading at my destination. Agent on return of truck said they'd try to service it. Not convincingly so.

Jeffrey K. 
Évaluation :
4

The young guy who helped me with both the pick up and return was knowledgeable about the process and the trailer. He was efficient, professional, and got me in and out quickly.

barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY N. 
Évaluation :
5

Super easy to use guys

Javier Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYNNE A. 
Évaluation :
4

I picked up the van remotely, using my smart phone. The collision damage waiver part of the pickup was difficult and unclear. In the end, I didn't know if I should waive or not, but I did. ALSO, the extra charges associated with the waiver were not noted clearly BEFORE I chose the waiver. Therefore, the process was confusing, and added a great deal of cost tp the renal that I don't know if I needed or not.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
3

I brought the trailer back one day early and was told by emplotee that if I did that I would only be charged for one day. My receipt shows the charge for two days.

Larry D. 
Évaluation :
3

The vehicle seems to have an exhaust leak, manifold??

Michael O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

I have rented from this location before. They are always helpful & do the best they can with short staff.

VERNON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliane N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HANS H. 
Évaluation :
4

The guys were great.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yu G. 
Évaluation :
3

Nathan was great,

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaylyn M. 
Évaluation :
4

We had to use the Uhaul for a car rental from Burlington to Stowe VT for a wedding -due to the car rental crunch. It actually became a God-send because we were able to use it to transport bouquets and wedding decor. So it was just what we needed and it drove really well.

Gayle B. 
Évaluation :
3

Van was clean but the steering was very loose indication some alignment issue. I reported it.

Peter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
5

The staff was friendly, efficient, and incredibly professional.

HARPER M. 
Évaluation :
3

The truck lacked power. Was in dire need of a major service. Wiper blades were long overdue replacement. Gearbox shifting was a issue and not as it should be resulting in increased fuel consumption. The location was very short on adequate help considering the customer volume.

QUINTON K. 
Évaluation :
4

The trailer cable was frayed (so no working lights), but Brad got us a new one and was very helpful! Thank you!!

Jason W. 
Évaluation :
4

Need more than one employee to check in customers. There must have been ten people in line waiting to pick up their trucks. Too much for one employee to do.

CHARLES J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
4

The truck was clean but the roof had been badly damaged and poorly repaired. The roof leaked in a light rain This is not the fault of the Burlington location but rather the whoever did the pitiful repair and caulk job

CHRISTINE B. 
Évaluation :
3

We didn't have a great experience. Our pickup Up location was changed so he had to pay to drive a additional 30 Miles, truck size was changed from 26ft to 20ftpick up location was delayed 6 hrs.

Brittany S. 
Évaluation :
5

This was NOT my preferred location. See my other comment concerning U-Haul's unsatisfactory web/IT systems. U-Haul never connected my order with my account, which made the vehicle dropoff difficult, to be resolved only by going to a different location that was open on a Sunday morning.

MARK R. 
Évaluation :
5

The staff at the tow & then truck drop off were timely and helpful. Thank you-

BRANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON D. 
Évaluation :
1

Have the actual truck reserved AVAILABLE! Learn what RESERVATION means ! If there's absolutely no other option than to give them a beast of a truck that's falling apart- THEN DON'T CHARGE THEM MORE MONEY- ITS NOT THEIR FAULT! Charge them what their reservation would have cost them. DEFINITELY DON'T CUT THEIR RESERVATION SHORT! Absolutely ridiculous experience! I'd rather buy a truck than ever have to rent from these people again!

Heidi M. 
Évaluation :
3

Employee at service desk was excellent as was the condition of the equipment. Downside was small size of a very busy location.

BURTON D. 
Évaluation :
5

I really don't think you could do anything . Service was GREAT.

CHARLES M. 
Évaluation :
1

horrible customer service. impossible to get ahold of anyone. phone rings and rings nobody awnsers. can't call directly to the store your dealing with, that is totally unprofessional. and they tried to bill me for cleaning when the vehicle was cleaner than when I pickd it up. tried to bill me for fuel when I brought it back half empty as it was when I picked it up

CORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN I. 
Évaluation :
3

Make the truck not be falling apart.. the engine was in AWFUL shape, it wouldn't shift out of third gear, and my top speed was 38 mph… luckily I only had to go a total of 20 miles

ALEXANDER K. 
Évaluation :
4

more parking - very limited at present difficult to contact - need phone connection directly to Riverside Ave location

Henry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quinn V. 
Évaluation :
1

Stop over charging

HOM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERVE M. 
Évaluation :
5

Jordain went above & beyond to help me out and develop a work around for a problem that was not his doing.

Mathew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany L. 
Évaluation :
3

There were dents on the truck that were not tagged with Ax's upon my pickup time. I believe U-haul knew of these and should have known of these before my pickup and yet did nothing to remedy before I came. Was Uhaul hoping to charge me after I took the truck out? Fortunately, I se the dents but should not be doing employee work in order to obtain a rental

KENNETH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA D. 
Évaluation :
3

I had a 6x12 enclosed trailer reserved but it took over 30 minutes just to be seen at the counter. I understand they could be short of employees BUT, there is no set lines to wait in. Therefore people who got in another line were served before I was. They should have one line and take the next person at an open counter. Person ahead of me in line was returning a couple boxes and buying a couple...it took about 30 minutes for them to serve him.

William G. 
Évaluation :
5

Move to a larger lot. Very little extra space there.

Gary F. 
Évaluation :
1

Absolutely terrible. Had to go to the location 4 times to get van that was scheduled a month ago. Staff had no idea what was going on. One staff member was interested & rude. Long wait to return equipment due to under staffing. Still don't have receipt emailed. Uhaul has a terrible reputation and it is well deserved.

Michael H. 
Évaluation :
3

Way too much emphasis on picky details about the minor bumps, scratches and nicks on the pickup truck. The vehicle already had about 15 “X” stickers in various locations and I had to photograph and document several more. The exterior was not washed making documentation more difficult. Totally an uncomfortable process creating an unnecessary “me against them attitude”. The opposite of a customer friendly experience.

Thomas M. 
Évaluation :
4

Truck was ready as requested, rental process was smooth, return was easy.

GLENN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul N. 
Évaluation :
5

Nathaniel is an awesome dude.

Felix S. 
Évaluation :
4

Parking was very limited/unavailable when arriving. A very challenging interaction occurred while I was in line and Jordain handled the situation amazingly well. I was very impressed with his composure.

Adam G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh W. 
Évaluation :
5

Even though there were snags in the process (none of which were caused by the UHaul crew at this location), These guys went above and beyond to make sure I was on my way with the equipment that I needed. Outstanding!

Mathew C. 
Évaluation :
5

Staff at pick up and return are very courteous.

Christopher M. 
Évaluation :
3

I was not as happy with this area.There wasn't enough staff to assist the customers. He took my keys and said I was all set.I questioned him 2 or 3 times about paper work .I had not receive a notice from uhaul that I dropped of my truck and I couldn't get through on the phone on hold for 25 minutes so I called head quarter and she straighten it out.This area was definitely understaffed with experience people.I know every place is having a tough time getting help.

Anna D. 
Évaluation :
1

My boyfriend over filled tank and we returned early. We were sent a 15$ charge ? Personnel were very unprofessional

Silas W. 
Évaluation :
4

Great service.

THOMAS B. 
Évaluation :
2

I had to call to get the reservation revised then call back to get the confirmation sent to me, I never got a receipt em ailed to me and the charged me an extra 30,00 $ with no explanation

CHRISTOPHER E. 
Évaluation :
5

Jordan has assisted us in the past and we always get professional service with a smile. I don't know this young man from anywhere else so, this is an unbiased review. Please reward this guy because he is an excellent employee (as far as we can tell). We WILL be back. Thanks so much

August W. 
Évaluation :
5

Staff is always busy but make time to help.

VERNON L. 
Évaluation :
5

Always excellent service and product.

TRISTRAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
4

Staff was friendly. Overall, the rental experience was easy.

Kathleen T. 
Évaluation :
5

Jordain Williams does a great job at making everything work!

FREDERICKJOHN P. 
Évaluation :
4

I went to get my truck and one of your employees had his dog in the the cab of the truck I was renting. The whole time I was in the truck I couldn't stop itching. I was very happy that they had a truck for me to use. The website kept saying there wasn't any available. I sent a message asking and the Mgr responded right away.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
3

The manager, Jourdan, was excellent, easy to work with, competent and friendly.

WILLIAM N. 
Évaluation :
5

The manager of this location was outstanding! Very knowledgeable and took the time to go over everything in regards to the equipment. His customer service was over the top!! Thank you

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Everything was great! Very nice people, and the whole experience was super easy!

Sarah W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia L. 
Non les évaluations ont été soumises pour cet établissement.

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