Évaluations des clients U-Haul of City Heights

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of City Heights

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Kevin M. le

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very pleasant and professional gentlemen.

Robert L. le

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The vehicle itself was dirty and navigating in the small parking lot is very challenging. Besides that, the service was great. The mobile device pickup didn’t work, but staff quickly worked around it.

Adam B. le

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The ubox split apart causing damage to my goods. I called uhaul multiple times but nothing was ever done I paid $1400 for my stuff to get damaged... will never use uhaul again

Ronald F. le

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Le client n'a pas laissé de commentaire.

vanity k. le

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Le client n'a pas laissé de commentaire.

Saad A. le

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Le client n'a pas laissé de commentaire.

Wesley W. le

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Since I reserved online they were not able to help me much with the check out process, even though they had no clients to serve. I'm not convinced the online app has been tested / refined enough yet to consider it more convenient than in-person service.

gary w. le

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The van smelled horrible and was not clean!

RHAINA M. le

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Rich and the gentleman working outside at 7 am were great very helpful.

aimee g. le

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I have used Uhaul for many years and like the rates and really like the equipment and services offered. This location was a bit cramped and crowded with equipment and no where to park. The rep at the front desk was super unprofessional and answered a personal phone call while checking me in. But all in all he was helpful and quick . The equipment I rented was pretty dirty and STANK! It literally smelled like the previous renter had transported goats, or some kind of livestock . Maybe you could clean the equipment in between uses and deodorize them as well. Thanks !

Vanessa K. le

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They we're wonderful there. Especially the person I delt with omg a god send.thank you guy's so much..give him a raise

daria m. le

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Le client n'a pas laissé de commentaire.

adane w. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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My truck was parked in. The truck had less than an eighth of a tank of gas. I was overcharged by $40 and support has been impossible to contact. I would not recommend uhaul to anyone.

Emma W. le

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Le client n'a pas laissé de commentaire.

Fernando A. le

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Great service

john m. le

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Great service!

Theresa R. le

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I found everyone to be courteous and helpful. It was a crazy day the 1st of the month and a Saturday, my reservation hadn’t been returned yet. I was kept apprised of the situation and everything worked out. I will use this location again.

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Joseph D. le

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Excellent place, fast pickup and drop-off. Would use again.

Michelle H. le

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Le client n'a pas laissé de commentaire.

Breanna E. le

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Le client n'a pas laissé de commentaire.

Cynthia D. le

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Le client n'a pas laissé de commentaire.

beverly h. le

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Great ppl working there

Junko A. le

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Maybe one more person to help customers at the counter. There were enough guys outside helping customers, but there was only 1 at the counter.

Michael G. le

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Le client n'a pas laissé de commentaire.

Neio C. le

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Le client n'a pas laissé de commentaire.

Amy S. le

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The lot is way too small. I had to circle the block (on very busy streets) at least 3 times before I could even pull in. The staff were very helpful; it's just a terrible location.

Rebekah C. le

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Le client n'a pas laissé de commentaire.

Michelle K. le

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Le client n'a pas laissé de commentaire.

Andrew V. le

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Le client n'a pas laissé de commentaire.

Philip L. le

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Upon arriving to return tow dolly I was met at the door and the young man quickly assisted me with the return. I asked him about Uhauls policies when picking up a rental and he was very personable and very informative in explaining to me how it works. It was like night and day in dealing with a contract store to an actual Uhaul store.

Diego G. le

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The personnel was very helpful and accommodating to my needs. That is the reason I continue to rent from this place.

Jennifer H. le

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Le client n'a pas laissé de commentaire.

Mario j H. le

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Thank you

Nate H. le

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Le client n'a pas laissé de commentaire.

Vaughn P. le

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Le client n'a pas laissé de commentaire.

Steven E. le

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When I arrived the system was down and my reservation could not be serviced. The staff were helpful in directing me to cancel my reservation and booking a new reservation with remote pickup. This caused a minor delay but worked out just fine in the end. Staff very helpful even with a growing crowd of customers.

Barbara F. le

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Le client n'a pas laissé de commentaire.

Aaron H. le

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Le client n'a pas laissé de commentaire.

amanda h. le

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Recommend having more people working on the weekend. There were just two people and they were slammed with a line.

Alan g. le

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The location is excellent. Your phone service is terrible.

Stephanie S. le

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Le client n'a pas laissé de commentaire.

CLARK PAUL W. le

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I have rented from this location several times and am always happy with the service I receive. Rich Benares was extremely friendly and courteous. I will continue to use this location. Thanks Rich for your assistance. Clark Wilson

louis c. le

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Great people

wanda t. le

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Le client n'a pas laissé de commentaire.

Zana M. le

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Le client n'a pas laissé de commentaire.

ted c. le

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check in was an issue with poor customer support. checked in ahead of time on line, was dropped off to pick up rental van. While checking in, a less than customer friendly rep told me an alternate number has o be called before I could get the van. I didn't have my cell, since I was just picking up an approved rental. Was basically told "tough luck" until another employee approved the process since my voice was recognizable on my home answering machine. The rental process with the exception of check in was flawless. But unless you plan to tell customers they need an alternate number voice approval you are just looking for more pissed off customers and poor reviews.

Walter B. le

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Le client n'a pas laissé de commentaire.

Kailee M. le

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Great customer service and it was easy to get in an out of with the truck! Will definitely use this location again the next time I move.

lisa p. le

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The management was nice but my uhaul had a leak and it rained while we were moving and it soaked our daughters couch !! Now we have to get it fixed. Also the price was quoted as $70 but we got charged in the $80 dollar range.

David C. le

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Le client n'a pas laissé de commentaire.

Arturo S. le

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Best customer service ever!

MARY S. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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Le client n'a pas laissé de commentaire.

Patrick J. le

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My husband and I have used this facility a few times over the years and both the staff is professional and courteous and the equipment has always been in good working order.

Christine K. le

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Le client n'a pas laissé de commentaire.

josh s. le

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My whole experience was very easy and convenient!

donna c. le

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All the employees were very friendly and made great laughs with me through the stress of moving, so it was nice having them there to make laugh and joking around! Rich made my experience on getting my uhaul fast and efficient especially since I was on a time crunch in order to move! Thank you staff.

Pablo M. le

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Fernando was very helpful and professional making my moving experience easier.

Summer Shultz J. le

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Le client n'a pas laissé de commentaire.

Ruben G. le

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You guys dnt have to improve, because you guys explain the cost of the rent an vehicle was in good shape an very clean.. I will rent more vehicles from UHaul.. Thanks you very much guys..

Thanh P. le

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Le client n'a pas laissé de commentaire.

Cynthia J. le

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When I walked into U-Haul, I was greeted by a very nice gentleman, Sorry I can remember his name??, helped expedite my transition fast, Outstanding Customer Service & upon returning the van, I was checked out by another nice man, way to Go U-Haul keep up the great customer service,C.Johnson

Steven C. le

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Le client n'a pas laissé de commentaire.

Brianna M. le

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Le client n'a pas laissé de commentaire.

Lars E. le

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Rental fee was for a day, but I had to drop off the truck within 4 hours?

THOMAS S. le

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Very satisfied.

Matthew H. le

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More visibly display the milage charge rate for rental equipment. It was not displayed anywhere and was a complete mystery up until the point I returned the vehicle. Very inconvenient that the only thing displayed is the 20 dollar starting rental fee.

Jessica H. le

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Excellent Service very efficient and convenient

huy l. le

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The verification process that needed to called the 2nd contact person took forever. Picked up the car at 7am in the saturday morning. Who would pick up the phone at that time?

silvia a. le

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The young lady employee that was helping me check out the truck was not helpful, polite, or nice. She was on her phone while "helping me," and was requesting information from me without explaining procedures. One of the times I asked her why she was doing something and her response was, "It says it right there" while pointing at a sign. That was very rude and unprofessional.

Kevin C. le

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Location convenient for moving my brother, lot is small with very limited space.

Manuel A. le

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Le client n'a pas laissé de commentaire.

Jaime C. le

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I WAS ADVISED OVER THE PHONE I WOULD NOT GET A FEE FOR BEING 25 MINUTES LATE AS A COURTESY, WHEN I GOT THE RECEIPT I REALIZED I WAS CHARGED $7 THEY SHOULDNT HAVE OFFERED TO NOT CHARGE ME IF HTEY WERE GOING TO SNEAK IT IN ANYWAYS

harlan g. le

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Be on time

Ryan F. le

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Le client n'a pas laissé de commentaire.

Sun Min P. le

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Le client n'a pas laissé de commentaire.

Yonis I. le

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You are very expensive

Robert Z. le

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Le client n'a pas laissé de commentaire.

Aquilino L. le

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Sigan con su amabilidad y atención al cliente,Saludos.

Guadalupe a. le

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Excellent service thank you.

James H. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Staff was absolutely great

Daniel K. le

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Le client n'a pas laissé de commentaire.

claudia f. le

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I made my reservation for a truck rental online. I went in & had absolutely no problem. John was awesome, a very nice guy. Great customer service. He made the process quick & easy. Which it always good. I will definitely recommend the city heights location to friends & family. Thanks John

Valerie G. le

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Le client n'a pas laissé de commentaire.

Aaron B. le

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Costomer service was very good during pick up. Milage & gas was off on truck from the estimate statement which they fixed but was still charged incorrectly during charge. Customer service trying to fix it, not so good. Also Truck had a lot of trash in it & seemingly engine trouble.

JASON E. le

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Le client n'a pas laissé de commentaire.

Vatthana M. le

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This is our second time we use this location. We are very please with the staffs and the truck that we got. Thank you for good customer services.

george j. le

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Everything was more than I expected, keep up the good work

Sal S. le

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Great customer services by John the U-Haul rep at the 4311 El Cajon location. John went the extra mile and effort to make my experience at this location wonderful. Please tell John thank you.

DANIEL P. le

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Great and efficient service. When returning my vehicle it took about a minute to check out and pay my tab.

Mark Stevens S. le

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Not sure if smoking is allowed in your vehicles but the truck I rented definitely smelled of cigarette smoke. Please make your policy known to renters. Thanks.

efren m. le

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Service was good. Vehicle was clean. Maybe a bit faster service would make it exceptional. Overall good experience.

William T. le

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Friendly service and great staffs

Ryant H. le

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Le client n'a pas laissé de commentaire.

Stacy T. le

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Excellent experience pickup to drop off. Plenty of assistants on a very busy Saturday. Van drove like a dream.

Michael C. le

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Le client n'a pas laissé de commentaire.

Arturo S. le

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Le client n'a pas laissé de commentaire.

Dalia L. le

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Le client n'a pas laissé de commentaire.

TAMARA T. le

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Nothing,everything was ok

WILLIAM S. le

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Service was great ! They are understaffed for the volume of people to serve. Still employees where very efficient and courteous . I hope you pay them well . They are the best !!!! Will Scherneck

damaris r. le

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Le client n'a pas laissé de commentaire.

MARVIN M. le

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Le client n'a pas laissé de commentaire.

MAria H. le

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Nothing my service was great IT ROCKED!!!!??Knowledable & Friendly Service!!!

Quincy T. le

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Le client n'a pas laissé de commentaire.

Khankeo M. le

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Easy moves, staff was friendly and helpful.

SAL G. le

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Le client n'a pas laissé de commentaire.

Dante W. le

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The equipment was returned to the Corona store on 6th street and the rep at this location was very helpful as the rep was at the City Heights location

Sarah K. le

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Le client n'a pas laissé de commentaire.

Jerome M. le

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Le client n'a pas laissé de commentaire.

Fernando V. le

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Very easy do deal with. enjoy working with U-Haul.

Janelle C. le

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The guy did not email me a receipt for me turning in the truck. I got a call the next morning stating I did not turn in the truck when in fact I brought it in a day early. They freaked me out because I turned in the truck. They should have checked their lot before they called me. The guy parked it in the back and did not check it in.

Anthony R. le

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Then entire experience was well sbove average.

Mike C. le

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Exceptional customer service, from Rich the manager to Fred the installer to Sabrina on the phone.

Richard R. le

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The gentleman who help me was great and provided excellent customer service.

Bianca P. le

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Le client n'a pas laissé de commentaire.

charles a. le

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Le client n'a pas laissé de commentaire.

Virginia B. le

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Fast and easy service. Very, very satisfied with my overall experience. The two men helping were so friendly.

Juan S. le

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It's was exactly what I needed although the equipment also had minor fails which I was able to fix.

Zayne G. le

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Chris did so much for me to get me set even though he had so much going on I appreciated it so much

veronica j. le

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Customer service was great. The current team was very helpful and got me in and out. No improvements needed.

Stacy R. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Kusaynyonon M. le

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I’ve been using this location for 6 years, always great service and friendly staff. This time was no different.

Richard R. le

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Le client n'a pas laissé de commentaire.

Kevin D. le

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Le client n'a pas laissé de commentaire.

damaris r. le

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Fred was very helpful, extremely helpful and took care of my mom and I all with a smile on his face.

Michael J. le

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It was perfect

Timothy D. le

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Le client n'a pas laissé de commentaire.

John A. le

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Unde scoring fact that the initial hold is not released for up to 5 days, and is not used at all towards final payment, instead of having to do an addition transaction with additional funds around the same amount.

Elisha g. le

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The guy that help me was so nice!! I forgot his name but he’s the nicest guy ever!!

Arturo S. le

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Service is Awesome!

cindy b. le

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They had it together

RICHARD C. le

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The online appriach was horrible - slow, with annoying nerds like photo capture, but specifically wait for staff to verify details was slower than going to the desk. AND, then I still had to go to desk and wait for staff to finish with other customers. Not efficient at all.

Elizabeth L. le

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It was so easy doing it online. We will definitely be using this service again.

Luc F. le

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These folks are awesome and really great to talk to. Got me in, trailer'd up and out, and vice versa. I highly recommend this crew!

Daniel W. le

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Staff was extremely friendly and helpful. Got me setup and ready to go very quickly and then helped unhook me and take the trailer off when I returned it. Very easy and smooth transaction. Will definitely use again.

Alejandro G. le

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Exelente servicio... Gracias

carly k. le

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Very friendly, thorough, and attentive!

John L. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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I like this location out of all the ones I used in the past. Clean friendly and professional. Wish all locations were like this one

Tuan H. le

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Rich, the manager and his team members provided outstanding service. From the brief moment I was there, I could see everyone working well together and things were running very smoothly. The entire process and transaction was an excellent experience from beginning to end. The City Heights location is a great representation of quality service from U-Haul. Thank you for all your help.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

Antonio C. le

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Reservations are always been changed, we had our reservation at 11:00 Am and there’s was not a truck available till 5:00 Pm. This is not the first time that happens. My recommendation is renting a day before or trying to book in the Am. Serivice is slow too.

Richard H. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Le client n'a pas laissé de commentaire.

jo ann o. le

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Le client n'a pas laissé de commentaire.

Steve T. le

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Le client n'a pas laissé de commentaire.

Daniel F. le

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Le client n'a pas laissé de commentaire.

Louis A. le

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Le client n'a pas laissé de commentaire.

MARGARET O. le

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I appreciate all and everything you did for me while the truck was being rented. Thank You

michael c. le

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Did not have trailer light adapter available.

PATRICK G. le

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The right side of the trailer was damaged prior to my usage and it should have been disclosed to me and further more the damaged area should have been repaired professionally since your trailers are insured ? Your staff forgot to retract the hitch support from the ground and luckily for me i heard a loud noise just prior to leaving the premises !

Janice N. le

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Good customer service

Stephen L. le

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I was concerned that shipping my antique furniture from Massachusetts to San Diego would end in some damage to my treasures. Everything came home in perfect shape. The staff were attentive and prof

Derek B. le

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Customer service was awful. The employees were generally rude, and slow to help. I was also charged an extra months rental for a ubox after it was emptied out and my lock was taken off.

MICHAEL G. le

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For the purposes one uses uhaul business this facility is highly recommended.

Sharon H. le

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U-Box was not ready at scheduled day/time despite confirmations from U-Haul and calls made by us to confirm appt. Movers had to be rescheduled and staff was unhelpful even locating the box.