Customer Reviews for U-Haul of City Heights

5 854 évaluations

4311 El Cajon Bl   San Diego, CA 92105
(E of 43rd)

(619) 283-5528

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(619) 283-5528

4311 El Cajon Bl
San Diego, CA 92105
(E of 43rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Siamak A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS G. 
Évaluation :
5

Aucun

ROBERT W. 
Évaluation :
5

Amazing service, super helpful. It has been my best U-Haul experience to date. The staff were helpful, friendly, and worked quickly and efficiently. I will be using this location again. Merci.

CHRISTOPHER A. 
Évaluation :
5

Excellent service!

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
3

The truck didn't have a lock. So the guy from this uhaul location sold me one that didn't fit or didn't work. I was out time to take the lock back to exchange it. I expected that since he works there, he should know what kind of lock that fits the truck.

MATTHEW A. 
Évaluation :
5

Excellent thank you

JAIME R. 
Évaluation :
5

Very fast and comfortable environment. Employees were very friendly. Thanks

Christopher T. 
Évaluation :
5

The computers were slow when I came in at 7am but the manager was extremely polite and accommodating. I appreciated his honesty about the situation and assurance that I will get the vehicle as soon as possible. The return process was smooth as wel.

RUSLAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS S. 
Évaluation :
2

The gentleman that received the truck from me upon return needs to work on his attitude and customer service skills.

MOUMEN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique Z. 
Évaluation :
4

Some thoughts: the driver's side mirror was very loose, and we needed to duck tape it to keep it from swinging while we were driving. Also, l would consider putting a step up into the cab (either/both) sides of your vehicle. As a 5'4" woman, it was quite a "jump" to get into into the cab. There is a bar to pull yourself up, which l used. But a step would have helped. Outside these things, everything ran smoothly. I would recommend U-Haul to other people who are moving themselves.

Naomi L. 
Évaluation :
5

Truck smelled like piss from previous renter. Could've warmed me or sprayed the cabin and sanitized the seat

Jacob J. 
Évaluation :
5

None.

Jocelia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED H. 
Évaluation :
4

Very good, friendly customer service. The interior of the truck was very clean and in good condition. The exterior, though, was dirty and bug splattered. I had to clean the windshield and mirrors myself.

GREGORY B. 
Évaluation :
5

This place got me the absolutely lowest price . All employees very helpful & respectful. Went above & beyond to help me rent a U-Haul

TRAVIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS K. 
Évaluation :
5

The manager/owner Robin at City Heights was extremely helpful and professional! I would recommend renting from Uhaul because of his great customer service.

diane H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUDREY P. 
Évaluation :
5

For this location, I would say to have more workers. It seems like a lot of people waited until the last minute to come in and the 4 guys that were there were almost overwhelmed trying to maintain the trucks and vans AND tend to customers in the long line that accumulated , they did a really good job at juggling us though, but they could use some help. Overall great service !

JEANETTE A. 
Évaluation :
5

Robin was fantastic! Very knowledgeable, helpful and great sense of humor. He's a STAR employee in my opinion.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT M. 
Évaluation :
5

Excellent customer service. The crew made my job much easier for me.

PAUL Z. 
Évaluation :
5

The team at Cityheights is always on point. They always have a good fresh fleet available and are courteous to walk ins or reservations. they move fast and efficiently to get customers needs met. I can't say enough good stuff about the whole crew here. I come in pretty regularly and the consistency of good service is always there. Thank you for caring and putting out 110 %.

JUAN O. 
Évaluation :
4

Make sure that the inside of the windshields are clean

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE W. 
Évaluation :
5

The online communication to the location was an issue. They were unable to find my reservation. You need your IT people to address this problem. BTW: The location customer service was excellent.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
4

Good counter staff for both pick up and drop off!

JOHN P. 
Évaluation :
5

Merci

JOSE S. 
Évaluation :
5

The gas price seemed high compared to the number of miles I drove. It seems like it should be based on the miles and not just eyeing the vague meter.

KEVIN G. 
Évaluation :
3

One issue: I reserved 2 sets of moving blankets and a utility dolly. These were NOT available and the employee onsite said they would remove the charge but this was a lie. I was charged and even after refuting it, had my card processed and billed the items I did not receive

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TUAN T. 
Évaluation :
2

The ramp was broken, the driver's side view mirror was broken making driving very unsafe and when we told the attendant when we dropped it off he only gave us a 10 $discount for these unsafe things

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharifo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SULAIMAN H. 
Évaluation :
5

Nice costumer service

JOSE P. 
Évaluation :
3

Terrible system for checking in customers, who just need to rent a van for an hour or so. Very long lines. Customer service people overwhelmed. The online check-in system is so user-UNFRIENDLY. Too much legalese and asks for too much data. People were great, but I'm heading to Home Depot next time. Change the check-in system, I'll reconsider.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
4

Clean the insides of the windows,

JAMES L. 
Évaluation :
3

Waited 10 days for the parts, then they couldn't find my appointment time I made in advance, when finished, no ball hitch, told they didn't have it in stock, had to go to auto zone, spend more money to buy the ball hitch separately, major service inconvenience.

jeremy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAY F. 
Évaluation :
5

The crew was amazing, friendly and professional

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob J. 
Évaluation :
5

All good there.

Bryant C. 
Évaluation :
4

It was busy so more workers on hand would have been nice!

BRITTNEY G. 
Évaluation :
1

Customer service definitely need some help. The Guy who helped me this time was unable to help me I had to continue to wait for the mobile order which was taking well over 30 minutes when it finally went through it gave me information that contradicted the information he had given me. He was very rude and was ignoring me at the counter. In the middle of our conversation he picked up the phone and started calling a different customer who hadn't brought back the van. If I went in there and he was working I would turn around and walk out. He was definitely having a bad day.

Angelina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES I. 
Évaluation :
5

Great staff!

JAMES I. 
Évaluation :
5

Great service and the gentlemen who helped us was very polite and informative. Merci.

YOLANDA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELICA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELICA V. 
Évaluation :
5

Good experience, however, there was an issue with closing it out and I was briefly charged for a 'wrong drop-off location' in Louisiana, when I dropped the trailer off in San Diego 24 hours after picking it up. I had to go to the location again to get it cleared up - I couldn't get thru on the phone on a Friday. Otherwise, once everything was explained, Jessie took care of me and handled everything quickly. I still like the tech though - phone notification of the closest drop-off, etc. The transaction was easy and good.

LYNN M. 
Évaluation :
5

Robin is very customer service focused and his support was superb. Thank you for making moving even just a little easier for me.

VICTORIA R. 
Évaluation :
5

Every employee that I spoke to on the phone or in person was very helpful and professional. Wonderful customer service!

CHRISTEN H. 
Évaluation :
3

Rent me a truck that has a good tire that doesn't go flat making me lose half the day

ROBERT P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMILA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

Everything is good and clean

MU K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dederia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Guys were really good, good communication were lenient with me being late returning the truck. I'll rent again, am grateful to Jesse and Joel

ROBERT N. 
Évaluation :
5

The call center was terrific as was the manager at the store. 5 stars to both! No suggestions for improvement.

ALAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fulvio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tedd F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISSY B. 
Évaluation :
5

The new manager Robin at El Cajon blvd shop is incredible - He is a hands on chief and ironed out my delay of the hitch - due to it being a new vehicle model - HE GETS MY VOTE AND UHAUL GETS HIM - I HOPE YOU CAN KEEP HIM - VERY DEDICATED !!!!!!!👏👏👏

GERALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN T. 
Évaluation :
3

Pricing being more upfront on the website.

SHANNON C. 
Évaluation :
5

The El Cajon location and staff were great. They were fast and helpful. Your site/app user interface and reservation system is horrible. I have had my last 4 reservations moved or cancelled in some way. You got me to trust you again by guaranteeing 50 $if my truck was not available. You called my 30 minutes before my reservation and asked my to drive 45 minutes away to get it from a different location. I had to get a smaller truck to avoid the drive. I assume I wont see that 50 $. I would never use your company again if you didn't pretty much have a monopoly in most areas. Seems like you have some decent people running you locations but a terrible system for reservations!

Nathan B. 
Évaluation :
5

Very professional workers friendly helpful and quick i really love picking up my trucks grom this location so keep up the good work guys your the best location yet.from Lisabo619@gmail.com

LISA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA T. 
Évaluation :
2

owner said he would eye witness damage to car but i have to call... called dozens of u haul phone numbers... no results .. for a week now!

robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Great customer service! Thank you David.

ALEXANDER N. 
Évaluation :
5

Everything was fast ...

MANUEL A. 
Évaluation :
5

3 Running lights in tailgate are out trailer #RO 2149 J

Edgar R. 
Évaluation :
5

the kid that help me was ass hole and not helpful i paid cash and stoped in the next day to tell him i was keeping truck one more day at 35$ i put up a cash deposit 100 he said i could not put up my cridet card because it was pre paid . then after i broucht back the truck he called me and said i owed 40 i said ok i will be in but now youi have gone into my prepaid card twice and have taken 25900 plus my 100 what the fuck you suck. i will see you in court

BENNY C. 
Évaluation :
4

I got to the location and the app told me I needed to go to anther location 20min away! When I got to the other location I could not drop off the truck because it was downtown San Diego and the location was closed. I couldn't find a way to do the drop off so I went back to the original one. What a pain! I was on hold for an hour waiting for someone to help me. No one answered. The next day I was able to get a hold of some from the place where I dropped it off. They were very nice and made sure everything was fine with the drop off. I would suggest you get someone to work on making the app more user friendly. I sucks.

Jill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Very impressive on all counts. I estimated 30 miles driven and only drove 20. After using the mobile drop-off option, the credit for the unused miles went back on my credit card right away. Will use again as needed.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERNANDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R. 
Évaluation :
1

I asked for a return location when I made my appointment. I was advised to drop the truck off at any uhaul location in San Diego. I drove to 3 places and no location would let me turn the truck in. Final I called uhaul again and they told me a return location. This should have been given to me when I made the appointment. Instead I got to drive all across San Diego. Again, the absolute worst experience and I would never use your service again.

STEVEN F. 
Évaluation :
1

Worst customer service I have ever experienced. Three days to do a 1 1/2 hour job. Very unorganized lost record of first appointment, forgot to do my car on second appointment and then finally got job done on third day. Never got me the part I requested and he promised.

diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORDEN G. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page