Évaluations des clients U-Haul of Concord

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Concord

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Erick G.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES M.
Évaluation :

Met all my moving needs !!! Thxs

KEITH C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCISCO M.
Évaluation :

That there are the equipment in the place they are requested and not in branches far from the request center!

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica W.
Évaluation :

Jorge is awesome and so helpful!

VICENTE A.
Évaluation :

Sincere appreciation to Anthony and Marissa , both had made the encounter seamless and relaxing(cheerful and receptive). Thank you and will definitely come to this group in the future.

Thomas M.
Évaluation :

Every thing was just fine.

Raven H.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN W.
Évaluation :

Marissa and team go above and beyond. Our church has been serving about 3000 people per month with food. We don't own a truck for picking up 30,000 pounds of food from stores and the food bank. So we come to Monument Uhaul to rent our trucks for food pick up every week. Marissa has arranged for us to have discounts and for a few months we were needing a truck twice a week. We were comped a rental during that time if we rented twice that week. It has been a huge blessing for us because we operate on donations and help neighborhood champions like Marissa and Monument Uhaul. We are grateful for your care of the neighborhood.

Antoinette H.
Évaluation :

Le client n'a pas laissé de commentaire.

ROY O.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim B.
Évaluation :

Le client n'a pas laissé de commentaire.

Damian N.
Évaluation :

Easy process.

Curt B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy S.
Évaluation :

Anthony was awesome!

Robert S.
Évaluation :

Quick check in, yardman took care of everything.

GARY NEIL R.
Évaluation :

Very efficient and pleasant employees.

Robin K.
Évaluation :

Thank you to Anthony for making drop off so easy.

Alexandra L.
Évaluation :

Le client n'a pas laissé de commentaire.

Antoinette H.
Évaluation :

Le client n'a pas laissé de commentaire.

EDWARD M.
Évaluation :

The customer service rep who checked me in was GREAT.

Lorenc K.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori G.
Évaluation :

Le client n'a pas laissé de commentaire.

SOLOMON F.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick F.
Évaluation :

Anthony was super helpful!

Rafael G.
Évaluation :

The odometer was wrong on the contract, your employee made a notation, I brought the truck back and was still overcharged mileage.

Rachel B.
Évaluation :

Le client n'a pas laissé de commentaire.

Garrett K.
Évaluation :

The staff was excellent; friendly, courteous and professional!

CHARLES W.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTIAN C.
Évaluation :

The service was outstanding, was a great second experience.

ROCHELLE T.
Évaluation :

I appreciate your convenience, thanks

James G.
Évaluation :

Return was processed quickly, by friendly people. I will be using this location again.

Gustavo R.
Évaluation :

I love this Uhaul. They clean and wipe vehicle. Always take care of me.

CRISTIAN R.
Évaluation :

Le client n'a pas laissé de commentaire.

David Y.
Évaluation :

I was fraudulently charged for fuel, even though truck was returned with more than the a quarter tank, the amount of fuel that I received her with was only a quarter tank. This is not how you do business. Frauding elderly disabled consumers.

John L.
Évaluation :

Le client n'a pas laissé de commentaire.

Lazaro J.
Évaluation :

Le client n'a pas laissé de commentaire.

julio N.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW D.
Évaluation :

The visor on my truck was missing. Driver side.

Samuel H.
Évaluation :

I had to travel an extra 40 miles to pick up equipment because of shortages in the Bay Area.

Alexander B.
Évaluation :

Le client n'a pas laissé de commentaire.

KHASHAYAR D.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY W.
Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda J.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ramon R.
Évaluation :

Great customer service , manager on duty was extremely friendly and helpful.

Daniel M.
Évaluation :

Very awful customer service, rude and arrogant

Victor L.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph C.
Évaluation :

Everything went very smoothly. When I dropped off the van, I was surprised nobody came out to greet me, and when I turned the keys in, they didn't ask me if there were any problems, or comments. But considering the COVID-19 situation, I guess that's understandable. I have to admit, renting the vehicle and returning it is a lot smoother process than what it used to be in years past for me, at different UHaul locations. The overall process is a lot smoother and quicker, and I like it.

PAULA D.
Évaluation :

Customer service was good!!

Kemal B.
Évaluation :

Make sure your staff wear fucking masks. Disgusted that the guy who looked after me was spluttering and had no mask. On to of this I rent a bike trailer and it doesn't come with tie-downs.... I have to buy them at $16/pair? You thieving bastards.

Arthur J.
Évaluation :

Le client n'a pas laissé de commentaire.

EILEEN K.
Évaluation :

The van's back windows were really dirty.

Gregorio G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle P.
Évaluation :

I had a horrible experience. I was supposed to get my truck on Thursday morning, but it was not available. I was told it was going to be available by end of day. It was not. I was then told it was at the location (by corporate). I drove an hour and it was not there. I lost a day of moving because Uhaul didn't have a backup available to provide me.

John W.
Évaluation :

Process to complete the transaction in person took way too long. otherwise, experience was great.

MARGIE M.
Évaluation :

No gas in tank. That was a pain. Less than a quarter tank.

Tu T.
Évaluation :

Le client n'a pas laissé de commentaire.

David H.
Évaluation :

These people do a great job all around. Good clean well-maintained equipment, all the accessories, efficient and friendly staff. They are my number 1 choice for truck rental. Period.

Tim W.
Évaluation :

Le client n'a pas laissé de commentaire.

JONATHAN B.
Évaluation :

Scheduled pickup at 7PM via mobile app. Manager refused to provide access to truck "after hours" even though this was scheduled in the system, due to hidden policy changes. Poor communication and policy!

JOSE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry A.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

There was no one to receive the vehicle. The parking lot was packed with people aimlessly wandering around looking for an attendant. When you go inside all of the agents are sitting in chairs yelling at customers and the line is literally out the door. A horrible experience

Kathryn B.
Évaluation :

Outrageous rates for mileage — used for 3 hours drove 54 miles - rate was for 19.95 - but final bill was 82 bucks for 3 hours — totally outrageous — will never use again. Almost 30 bucks an hour — most expensive ever and disingenuous price.

Hortensia A.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDALL M.
Évaluation :

Le client n'a pas laissé de commentaire.

julian T.
Évaluation :

Friendly service with a smile! Dropping off my Uhaul was a pleasant experience.

Christopher C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin O.
Évaluation :

Le client n'a pas laissé de commentaire.

Veronica M.
Évaluation :

Great customer service, thanks!

Diane R.
Évaluation :

I have rented from this facility many many times over many years. I have seen noticeable improvement. It is running much more efficiently and they have put in good practices to handle the Corona Virus. On this visit the staff was especially professional and efficient, especially the young lady who waited on me when I picked up the truck.

**ED O.
Évaluation :

Le client n'a pas laissé de commentaire.

Dave Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Kourtney A.
Évaluation :

Great overall experience! We did mobile check in and the steps were easy to follow. Halfway through loading our truck, we realized we needed it longer and I was able to call and extend our time without any problems!

Benjamin P.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID H.
Évaluation :

Le client n'a pas laissé de commentaire.

Megan C.
Évaluation :

It is extremely disappointing and strange that there is not parking available at this location. There is only 1 hour parking spots, obviously using a uhaul to move will take much longer than that. I received an email the day before saying my location was changed from Walnut Creek to Concord with no reimbursement for the extra miles I then had to drive. I know this is normal for UHaul, since this is the second time it has happened to me, but it is an incredibly poor customer experience and makes me not want to use UHaul again. The middle aged woman at the front desk inside the store had her face mask completely off the entire time I was in the store. Masks should be strictly enforced, especially for a place that has many customers daily. Overall disappointing experience unfortunately.

GUSTAVO R.
Évaluation :

NA. The clerk that found the truck for me was fantastic. She told me from the beginning im going take care of you. I felt so comfortable and welcomed. I will recommend this uhaul to family and friends. Great experience!

George K.
Évaluation :

Very friendly

Megan M.
Évaluation :

We were actually blown away by the awesome customer service we received. Haley was fantastic and as was John! We'll be sending over some stickers for your canteen John! Thank you all very much. No question where we'll be going for any of our moving needs.

JOSEPH A.
Évaluation :

Good news and bad news. We were going to rent a one way to Davis from Concord. The night before we received an email saying the truck was not available within 100 miles. What if we were traveling cross country? Finding out the night before! After several minutes on the phone the morning we were supposed to move we finally were able to get a round trip truck for less than we were to pay. The last person we talked to on the phone was very helpful and the young female worker at the pickup location was awesome!

Jacob G.
Évaluation :

Have more dollies available and hire some nice and trained professionals.

Dale M.
Évaluation :

Quick in and out

ANTONIO V.
Évaluation :

Was given a truck with a damaged room

Blair B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sammie E.
Évaluation :

UHaul Concord CA went above and beyond this time. Things were excellent!

Rudy E.
Évaluation :

I was told that the best way to insure I could rent an appropriate sized truck for my move would be to go online and make a reservation for a 17' truck so that's what I did. When I arrived to pickup the 17' truck I reserved I was told it wasn't available and they didn't have any trucks at all. I ended up calling 1-800- U-Haul and the best they could do was to rent me a 10' truck. After making several unnecessary trips because of the size difference. I was charged $1.49 a mile. My bill was $321.64. When I asked if they could come down on the price per mile because of the presentation circumstances they told me they couldn't. I feel like me making a reservation was complete waste of time and i was taken advantage of.

Said T.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary F.
Évaluation :

I have already called and given my thoughts. The equipment picked was incorrect, damaging my car. Also, besides the manager, the staff was very unprofessional and made me feel unsure about the safety of the hitch installation and trailer, which ended up being incorrectly put on.

Rowan R.
Évaluation :

Everyone I dealt with was polite, upbeat and friendly. Equipment was brand new and worked flawlessly.

Rachel W.
Évaluation :

The manager was nice but the other employees all but a few were unprofessional. The line was out the door my pickup time was nonexistent because they took so long.

Jo G.
Évaluation :

Le client n'a pas laissé de commentaire.

KESHA P.
Évaluation :

Make sure that the bill and charges are accurate. I was charged for two days of rental and two days of insurance. If I didn't closely look at my bill then I would have been billed for way more than I should have been.

KATHLEEN J.
Évaluation :

They were very helpful and friendly.

Jeremy D.
Évaluation :

amazing staff best uhaul experience ever

adam S.
Évaluation :

Guy who took the keys and checked the car in was great. Very positive and helpful.

Shamica M. | Expérience générale |
Évaluation :

Great

Jamie V. | Expérience générale |
Évaluation :

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Majid R. | Expérience générale |
Évaluation :

Very happy about UBx service

James R. | Expérience générale |
Évaluation :

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

GREG K. | Expérience générale |
Évaluation :

Sara was great! Friendly, energetic, caring.

Leo C. | Expérience générale |
Évaluation :

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

jassie t. | Expérience générale |
Évaluation :

Very good service

stephanie b. | Expérience générale |
Évaluation :

Awesome.

Lily F. | Expérience générale |
Évaluation :

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.

Lawrence J. | Expérience générale |
Évaluation :

Everything was great.

Non reviews have been submitted for this location.

Retour
Haut de la page