Customer Reviews for U-Haul of Concord

14 218 évaluations

2291 Monument Bl   Concord, CA 94520
(Across the street from Costco)

(925) 827-0661

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(925) 827-0661

2291 Monument Bl
Concord, CA 94520
(Across the street from Costco)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

JANE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Great customer service, professional, helpful and easy drop off! 10/10 would recommend to anyone moving.

JASMINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENU C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flavia M. 
Évaluation :
5

Even with a technical issue going on. I was in and out very quickly while the customer service was spot on. Truck was great and was exactly what I needed. And the return hardly lasted 5 minutes. If I need another truck, I know exactly where I'm going.

ROBERT C. 
Évaluation :
4

I rented a motorcycle trailer one way from Wash. to Cal. no problem, when I went back to rent trailer to go home was told that no u-haul in the bay area rented a motorcycle trailer one way out of state. Not cool, had to put motorcycle in the back of my with a truck tool box and a bunch of tools. My truck is a 4x4 shortbed, was not easy fitting everything in truck.

ERIC S. 
Évaluation :
5

Great customer service, really helpful

MANUELSALVADOR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
5

This is the best location. I only rent from them .The employees are so great.I feel so assured everytime that I will have a great experience. They are very professional.and helpful

DEBRA C. 
Évaluation :
5

Experience Above expectations

DARRIN D. 
Évaluation :
2

Self check-in did not work. I had to wait in a line that took 20 minutes to get to the front. They charged me for the CDW insurance coverage but I did not sign up for it when I reserved the van online. Not a happy customer experience overall.

MARK M. 
Évaluation :
5

Monica helped me with my U-Haul in Concord. She was amazing! She helped me figure out the best option for my move, she was patient with me, and had a great attitude the whole time. Thank you, Monica!

GREGORY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD P. 
Évaluation :
5

I chose the no contact app option for getting my truck, only issue is I still had to go in for the key. I would of liked a feature such as the Home Depot or Lowe's pick up boxes where you punch in a code and a single box out of many open up and you grab your sanitized keys.

chris M. 
Évaluation :
5

Sara and the new gal were the kindest people I've met in a long time. You need to hire more people like them at your Santa Rosa location

CYNTHIA T. 
Évaluation :
5

Quick service, friendly people. Sara runs a great shop!

SUSAN U. 
Évaluation :
3

If check in and check out times improve. Waited over 30min in line to pick up. The fast check out wasn't working. Then waited too long to return the vehicle. Bummer since I registered and reserved ahead of time

RICCI J. 
Évaluation :
5

Your staff was very helpful and professional, Sarah went further and beyond making sure that all of our needs was meet. Thank you and we will use UHAUL for in the future.

SILVERIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Everything thing was fine for a Saturday morning Diamond took great care off us thanks keep up the great work

DAMOND L. 
Évaluation :
1

Surprise charges that were incorrect and undisclosed to me were charged to my card, and poor customer support. Horrible experience.

MIA T. 
Évaluation :
4

Turn on the online access before 7am.

Joe G. 
Évaluation :
1

Rude, dirty, truck had check engine light on, wasn't ready for pick up

Madison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
1

Sara Wetzstein was extremely helpful to download my drivers license picture and to know my name when the front desk could not find my reservation. Good Job Sara. It goes without saying the location is very small and tight with limited ingress and egress. It's too bad that I used the motorcycle trailer at a time of duress for 26hrs and was charged for two days, Of course it was justified because I exceeded 24hrs. Merci.

Bob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOGESH P. 
Évaluation :
5

Good folks

THOMAS B. 
Évaluation :
4

The van was disgusting, it smelled like someone used it for a bathroom, not number 1 but number 2.. it was so bad I had to use Lysol spray inside the cab, on the seat and in the back storage area. It was absolutely gross, my clothes smelled of this for the entire day after driving it. I will be contacting your customer service department regarding this as well.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN K. 
Évaluation :
5

Other than being externally dirty from use, the truck performed well. The check-in process worked well in the pickup phase. Overall, a very good experience. Merci.

Roger P. 
Évaluation :
3

Ms. Diamond knows her stuff, thank you!

REUBEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S. 
Évaluation :
5

The staff was resourceful and happy to help. No note of improvement at this time.

CHIMERE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
4

Diamond was excellent! Drop off was quick and easy. The only negative is that check in time was long but understandable and not enough parking for costumers. Thank you every at the monument location!

CHRISTINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
5

No need for additional comment. Le service a été excellent.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

The U-Haul experience was excellent. The only thing was all the day workers in front of the facility, but there is not much you can do about that.

John M. 
Évaluation :
5

The website did not work for returns after hours. There was at least three parties trying to log in and checkout after hours .

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Had spare tire with no Tom's installed, had bad alignment issue, pulled left.

KEVIN V. 
Évaluation :
3

Your online booking was TERRIBLE! I kept asking questions and not getting the answers I need, but the guy kept asking for a credit card to continue the booking. I said "Forget it" and hung up. 30 minutes later I got a confirmation call and said NO! Then I physically went into the Concord Ca store on Friday to book a trailer for Sunday. All the emails came through and I even uploaded my driver's license twice. When I arrived to pick up the trailer, they said that reservation was cancelled ALSO. -- All-in-all a very frustrating venture with UHaul!!!! (guys and gals in the store were nice, friendly and helpful)

KENNETH A. 
Évaluation :
5

Sara Wetzstein (manager) was there the morning I was picking up and made sure I had the right key and all the equipment I had ordered with the truck. Bobby also was there to help move other trucks out of the way so I could leave, and greeted me when I was there to drop off. They have a well-oiled machine at this location and work really hard to make sure you are getting your truck on time. I would also say the remote check-in was super easy on my phone, as long as I created a profile ahead of time. It was nice to not wait in line or wait to talk to someone, and I'm sure it makes it easier for the staff.

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spiro S. 
Évaluation :
4

I used the app for an online check-in but I was told no vehicle was assigned so I had to go inside the store. I had to wait in line for 20 minutes. The staff complained the computer systems were slow. You need to bring back online check-in.

SANJIT S. 
Évaluation :
2

Every time I use this location there is always a problem. I'm always stuck waiting for the employees to help me out with something unexpected such as the truck is unavailable, the computer systems are down or unavailable or most recently the truck I was assigned was broken down. I'd suggest going elsewhere and only coming here as a last resort.

Joshua S. 
Évaluation :
5

You guys make it easy and painless.

Lawrence M. 
Évaluation :
2

Not friendly dirty disorganized

ROBERT B. 
Évaluation :
2

Awful. Both agents were unprofessional. The girl was flirting with me and the guy was using bad language and asking personal questions like where i got my truck from. He didn't check the auto transport trailer well and rented out a trailer with one of the tire safety belts ripped off. He didn't connect the trailer correctly to my truck and as a result, when I was loading my car, it got stuck half way on ramp and would not go forward or back. The plastic belly part of my car got broken on both sides.

NIKOLAY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Show up early and be prepared to wait - it is very busy there in the morning.

MARIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha G. 
Évaluation :
2

I had to wait 40 minutes to get out with the trailer I had reserved. Whats the point of a reservation? Only for uhaul, I still had to wait 40 minutes.

DAVID C. 
Évaluation :
3

Improve: On-Line check-in did not work. Only one person working the counter.

ROBERT V. 
Évaluation :
1

They said I would not be charged for the second day due to the poor condition of the vehicle. No sunshades, engine light would not go off, air pressure warning light on left and right wheels would not go off, even after I filled them 3 times. I am not going to use uhaul again or recommend it to anyone who asks.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMIRO P. 
Évaluation :
5

Everyone in that office was so polite and helpful.

DEBORAH D. 
Évaluation :
4

It was good, no criticism

GARY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLE B. 
Évaluation :
5

Haley was super quick and helpful in getting us our truck! Very attentive to detail and friendly. I would definitely rent from U-Haul again, especially if Haley was helping us!

Richard F. 
Évaluation :
5

Rental return area needs to be better managed, I pulled into the Return lane and wasn't sure what I was to do next. A lot associate showed up but he was not wearing any type of clothing that indicated that he was a U-Haul employee. I inquired about an Express Rental Return. He said that he would check me in. I was expecting to see him with an electronic device (tablet) to aid him in this task.

DANIEL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARREN M. 
Évaluation :
4

Crazy long line that took half an hour to get through. Owner who helped me was knowledgable.

CLARE H. 
Évaluation :
5

Great employees. They were very helpful, friendly, and professional.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna W. 
Évaluation :
3

Customer service was exceptional-both at time of rental & return. The reps went out of their way to make the experience positive. I will be a returning customer.

Ron A. 
Évaluation :
5

Antwan was a great help to us! We highly recommend him when he is there. Checking in and out went easy with him.

GORDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIRK V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
5

It's all good

Joshua S. 
Évaluation :
2

All my stuff is currently covered by some blue detergent, because the uhaul has a huge pool on the bottom with it. I'm now washing all my boxes after this move, hoping I get all the detergent off. It's unfortunately pretty disgusting.

Simon F. 
Évaluation :
5

There are various types of customers of different age ranges. In my case, like my family and friends, we don't drive latest models of cars or vans. Ours are in the range of 2008-2013; therefore we are not fully aware of latest models with new driving technologists ,which are not obvious to us. That was my problem and I could not get help on time to explain to me the new vans technologists different from models we normally drive. This creates somewhat a hesitance to hire a Van from U-Haul

JOSEPH L. 
Évaluation :
2

There doesn't seem to be enough people working here and the people that do work there seem very unhappy to be there.

Ryan S. 
Évaluation :
1

Waited an hour to be helped. The lady up front was doing stuff on the yard while 7 people waited inside in line

ANNA T. 
Évaluation :
5

This was our 3rd time renting from this location in the last 12 months. Everyone was very helpful! Great customer service! Thank you all!!

ARUN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR S. 
Évaluation :
4

Th employees

Javier G. 
Évaluation :
5

Great customer service fast and courteous great experience would recommend this facility to everyone thanks and keep up the good work much appreciated

DONALD E. 
Évaluation :
5

Diamond made sure to do the best she could to improve my experience. All the employees seemed to be very helpful and in sync with each other. Merci!

KATHRINE B. 
Évaluation :
5

The assistant manager is a very kind woman and a classy professional, even when the store is extremely busy. I have never been treated with such care and respect when renting a moving truck! I will use this location again, no doubt!

Karla B. 
Évaluation :
5

En camión tiene la suspension mala, un pequeño bache y quedaba brincando, el vidrio de protección del tablero estaba quebrado, los espejos retrovisores muy pegados e imposibles adaptar al conductor

CARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN H. 
Évaluation :
3

Many of the dents and scratches on the truck where not previously noted. I had to do a very thorough pre trip inspection and dispute every angle of the truck. Fuel was less than what was noted so I had to dispute that as well. If you seriously are concerned and value my feedback you would contact me . You have my email

MIGUEL R. 
Évaluation :
5

The manager was wonderful!! Very efficient, friendly, excellent customer service all around. Will recommend this location to friends and family.

Teresa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Your location of Uhaul surpasses others I have contacted. Keep up the excellent service! I hate moving but you made it painless!

Judith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Your staff here saved the day - uhaul booked me for a 7,3 PM after hours pick up that I drove 2 hours to do only to find out concord uhaul does not do this... had Sarah W. not been there I would have been extremely displeased with the situation. She was extremely kind to take pity on us and stay late to sort it out when the poor woman had been working in a hot building with no AC all day and had to return again at 7am the next day. She went above and beyond and you're lucky to have her as an employee. Antoine checked us out and he was equally great.

MICHELLE C. 
Évaluation :
5

Please help out the staff in the morning! She can't run everything by herself!

MITCHELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devona B. 
Évaluation :
5

I've used them before and never disappointed

MARGARET T. 
Non les évaluations ont été soumises pour cet établissement.

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