Évaluations des clients U-Haul of Concord

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Concord

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richard e. le

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I drove a Ford Vans, which was are great; get rid of your Chevy Van inventory. Post a large sign outside the store visible to the drivers in the return lane advising the drivers to stay with their returned vehicle. I got out of my return vehicles to go inside to turn it in and a u uhual Representative told to go back to my vehicle until someone arrived to check it back in. It is not intuitive that you have to stay with the vehicle in the return lane and as such you need signage to that effect.

Nahima T. le

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The person who assisted us provided outstanding customer service. Best location.

Veronica L. le

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Le client n'a pas laissé de commentaire.

patrick s. le

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Always a pleasure.

Michael H. le

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Always a great staff!

CURTIS G. le

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Le client n'a pas laissé de commentaire.

candace s. le

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Le client n'a pas laissé de commentaire.

Philip H. le

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Location was so crowded that returns could not get into the lot.

Ignacio P. le

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Le client n'a pas laissé de commentaire.

James B. le

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I changed from trailer to trim UK. Spent an hour using it cost $45 and they asked me to fuel up which I did. Absolutely ridiculous in terms of cost particularly compared to trailer. Slow service. Just a crappy all round experience

Mitchell N. le

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I waited in line to rent a trailer for over 30 min There was only 1 person available to help everyone in line A lady finally started helping and I said I’d like to rent any size trailer. The longer the better since it would be fewer trips for me. She looked on her computer and said there was nothing available. I mentioned that I saw 6-10 out back and she shot back they were taken and just because I see them does mean I can have one. I left and called the 800 Uhaul and within a few min they said I can pick up a trailer at the same location I was at The only saving grace to this whole situation was the owner was really trying hard to do everything for all his employees

Christine L. le

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Le client n'a pas laissé de commentaire.

Stephen s. le

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Le client n'a pas laissé de commentaire.

Aliban M. le

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Le client n'a pas laissé de commentaire.

KARIM I. le

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Staff were very helpful.

jon m. le

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We reserved a 26’ truck three weeks in advance and confirmed three days prior as requested. Before leaving home to pick up truck we confirmed yet again. When we showed up 20 minutes later we were told there was no 26’ truck available at the location or anywhere nearby. We had to take a 20’ truck which did not meet our needs. We had to borrow a friends truck to get additional items to San Diego. We had to leave May items behind. The tank was only half full. We returned the truck with a full tank and requested a partial credit, considering that we had not even been given the requested truck. Request was flatly denied and in a rude fashion. This is the worse service We have ever encountered. We can’t imagine using or recommending u-haul ever again. Incredibly disappointing.

sayed b. le

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This location has wonderful customer service, the young lady at the counter was amazing. I would definitely recommend this location.

Bruce B. le

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Improve waiting room furniture and facilities

Paul G. le

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Le client n'a pas laissé de commentaire.

Potriadian S. le

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Your online reservation system is broke. It allowed me to edit the pick up location to postal annex at Walnut Creek but when I arrived at that location, I was told that I need to go to monument blvd location in concord. Please disable online booking option as it is misleading. I also came to know from the associate at monument that availability is not guaranteed through online booking. In this age of online world, this is disappointing.

Tana P. le

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Le client n'a pas laissé de commentaire.

Charles G. le

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The facility needs a much larger yard. The employees often are often stressed due to inadequate storage space and probably because the same gate is used for entry and exit. Some voice their dislike working for Uhaul.

NICKY C. le

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Le client n'a pas laissé de commentaire.

lisa h. le

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Truck size/reservation not guaranteed per your website; $50 credit was not offered because employee said it wasn’t applicable. Instead he offered a $55 gas credit, marked the vehicle out as empty,(even though there was a quarter tank), and upon after hours return, proceeded to change credit to $22 and increased our final charge. Tried to call directly (direct number for office) and was picked by your hotline operators, who could not do anything for us and advised we contact location directly. Operator mentioned that they would message office to call us. That was yesterday 6/9/19. I am disabled in a wheelchair so traveling back and forth to your location office is not easy for me. Your website guarantees a size truck for us and didn’t meet it. Your site also says that $50 would be paid to us if not notified the day before. We were told at the desk the day of the truck wasn’t available and given a smaller truck which made our move even more difficult. Not recommending this office location to anyone I know

Annalisa J. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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Stephen was very friendly and quick, guy has a great personality. I must say that the location in completely understaffed. U-Haul needs to hire 4 additional porters to increase efficiency. I've rented from this location multiple times and it seems as if the owner or U-Haul does not really care about there employees. Today it was 96 degrees and they were hustling. Maybe when someone has a heat stoke they will pay attention to comments like this one.

MICHAEL H. le

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Great Staff

Joel V. le

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Le client n'a pas laissé de commentaire.

Carlos G. le

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I was racially profiled at the Concord CA branch on monumentt Blvd. I have not gone to another location so I can't say it's in all uhaul locations. But it is the second time it happens in this location. I had a reservation and they kept telling me I was on a waiting list when other customers kept coming in an leaving with a truck. When I spoke with customer service they said they did have trucks and until customer service spoke with person at location I got a truck.bad customer service at location towards me but very good towards other customers that came in. Had me waiting for one hour til I finally got a truck.

Taylor M. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Could not have been a better experience! Very fast and very friendly. Keep it up!

kent y. le

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it ran well, no issues with the performance, just not as clean as usual....plus there were Uhaul moving pads in the van. (I guess that is a plus) but I didn't need them)

Michelle S. le

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Staff was friendly and helpful after a mess at other location

kelly h. le

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Le client n'a pas laissé de commentaire.

Rod F. le

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Very busy in a relatively small location. Any problems are based on congestion and not sure how you would solve that. Friendly helpful people.

Yasin C. le

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Le client n'a pas laissé de commentaire.

Ali A. le

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Horrible customer service! Only one employee ( very slow ) running a big site! Very disappointing and disorganized! Will never go back.

sharon b. le

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Le client n'a pas laissé de commentaire.

ryan k. le

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I was in a long line trying to return and a person came got me noticing I was just dropping off and quickly got me moving. Extremely knowledgeable. Thank you!

Michael S. le

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Le client n'a pas laissé de commentaire.

Rod S. le

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Good selection of equipment. Chaotic - limited access, difficult to get in/out, no parking, limited staff

JAY C. le

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I was shocked at the cost of gasoline ($11.00) for such a small driving distance (11.0 miles). Had I known it would be this much, I would have purchased half a gallon to (more than) cover it.

MARK M. le

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wow, it was really good already... to make better... maybe have a coffee available for customers waiting in line... kinda like how Trader Joes does it. The people were great and very professional... and friendly Thank you for doing such a great job, great customer service is seldom seen these days

Marsine M. le

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Nothing

Terry Ann C. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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My comments are not directed to U Haul of Concord, their service was fine. . I am very disappointed with UHaul.com and U Hauls' scheduling system. The trailer I reserved 10 DAYS IN ADVANCE was not at the location I was directed to originally. Had to call and was put on hold for several minutes before talking to someone. They could not find a trailer within 40 miles of my location. I was eventually directed to U Haul of Concord and settle on a smaller trailer which did not fit my needs. Why have and use an online scheduling system if when the customer gets to the location and the trailer is not there? I had such difficult time, spending several hours trying to locate a trailer and being put on hold. I will not depend on U Haul for my future trailer and rental needs.

kamran a. le

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slow service

Steve P. le

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This is a really busy location. They need a larger space. It’s bunched up on a narrow lot and customers struggle to park. The vans and trailers don’t have much room to turn around. Find these good employees in Concord a bigger location!

Larry D. le

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Le client n'a pas laissé de commentaire.

Dan C. le

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I resented your reservation system and would only go back to you because you have a monopoly. However, your employee Stephen Olson went above and beyond. I ‘d go back to that location for the service and would highly recommend him for any position involving heightened customer service.

Ian R. le

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Le client n'a pas laissé de commentaire.

Ian R. le

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They charged me for transport loading. The only problem was I drove 10 miles and the wheel straps came off. Poor service.

timothy d. le

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Le client n'a pas laissé de commentaire.

JIM N. le

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Good equipment, good location.

Shane R. le

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Excellent customer service. Thank you.

Karl G. le

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Nothing regarding this location. I was very dismayed to learn that despite hustling to empty my truck and return it 24 hours early, that I would not receive any credit/reduction in my bill for this one-way trip. This action has caused me to question whether or not to use U-Haul for future moves.

Stephen P. le

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The drop off went seemlessly.....

Robert C. le

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Le client n'a pas laissé de commentaire.

Julieta B. le

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Le client n'a pas laissé de commentaire.

George S. le

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Le client n'a pas laissé de commentaire.

Wallis S. le

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Le client n'a pas laissé de commentaire.

kyle h. le

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Le client n'a pas laissé de commentaire.

Messay A. le

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Person that helped me was awesome at concord location

Walt J. le

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Our reserved reservation was not available. The-request out of Concord was approved then several days later moved to Vallejo. I would need a guaranteed agreement if I am going to rent from you again. The person next to me had the same experience. Bait, hook and switch at the last minute. Super bad business practice.

Joseph L. le

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Hire more people. This yard is ALWAYS super busy, making customers wait in line for what is usually an eternity.

Brian S. le

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Le client n'a pas laissé de commentaire.

Anneke R. le

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Le client n'a pas laissé de commentaire.

James B. le

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Not much. Staff was very good.

Laryy p. le

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Le client n'a pas laissé de commentaire.

Russell R. le

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Le client n'a pas laissé de commentaire.

Katherine C. le

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Took 45 minutes to get my trailer, but 5 to turn in. Be nice if the front end was faster.

Rick O. le

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The person who called me from Richmond yard was excellent. You need more like him

Kochih W. le

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I tried to get my hitch installed last minute before my trip. Called several locations in the bay area, and the one at Vallejo took my reservation. It turned out they were overbooked, too. Nonetheless, the lady at U-Haul Vallejo helped me and sent me to Concord, where they got the work done in an hour or so. Shout out to these folks who saved my day!

kevin l. le

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Le client n'a pas laissé de commentaire.

Isamu N. le

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Nothing. Staff was polite and helpful, despite being very busy.

abel c. le

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Le client n'a pas laissé de commentaire.

ROBIN E. le

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Le client n'a pas laissé de commentaire.

debbie d. le

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I was rushed when I returned the truck.... and left my red dolly in the back on the truck been calling concord and 800 number ..for hours to discuss where is it ??????? I need that back it’s my work dolly ... I cannot have it stolen

Noel C. le

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Customer service was great! Great helpers at the front desk

Pam M. le

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Nothing, Great customer service, very quick rental and return process - great experience.

DEAN R. le

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I WAS FORTUNATE ENOUGH TO GET A MOVING TRAILER RESERVATION ON THE SAME DAY. HOOKUP AND DISCONNECT BY THEM WAS QUICK AND PAINLESS. THE STAFF ON BOTH ENDS WERE AWESOME. AND I WOULD RECOMMEND UHAUL EVERY TIME AS THIS WAS NOT MY FIRST RODEO WITH THEM JUST FOR THIS REASON DEAN R.

Henry L. le

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Long line. Had reservation, but still had to wait

Jim P. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

STEPHEN M. le

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Le client n'a pas laissé de commentaire.

Gemma b. le

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Le client n'a pas laissé de commentaire.

Leslie D. le

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The gentleman who assisted me personally was very professional & hard working. I am not rating him personally but the other staff there were not professional. One person was swearing at the front desk. He then walked away from the desk & started walking around but didn’t acknowledge the growing line. No one apologized for the wait. One guy then yelled “NEXT IN LINE” very loudly and not in a professional manner. The person who checked my in was the only one there who was helpful & im thankful he helped me because if it were anyone else, I would have said something about their lack of professionalism. I hope you can acknowledge the young man who assisted me because he was a hard working and respectful person. There is a culture problem there and I hope management will get involved. I am a manager myself and can recognize a toxic culture when I see one. I am also a mother, and if my kids were there to witness their behavior, I would have been extremely upset to the point I would have said something to all the employees. Please praise the young man who helped me. I did not get his name but you could look him up under my records.

Steven L. le

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Traffic at Store parking lot gets very tangled and forced the return of van to be delayed 20 minutes

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

harkamal j. le

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Thanks

Dan S. le

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I wish the trucks had cruise control but I understand why they don’t.

EDDIE W. le

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You need a little more room inside

Janice R. le

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They made this return about as easy as it could be. Good location!

Kathy w. le

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Le client n'a pas laissé de commentaire.

HUNTER H. le

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Le client n'a pas laissé de commentaire.

DAVID J. le

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Le client n'a pas laissé de commentaire.

ANDREW S. le

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Le client n'a pas laissé de commentaire.

Sean B. le

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Le client n'a pas laissé de commentaire.

Justin B. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Le client n'a pas laissé de commentaire.

Wesley M. le

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Le client n'a pas laissé de commentaire.

Keith C. le

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Le client n'a pas laissé de commentaire.

Jeanette B. le

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Quick and friendly staff.

Cabell C. le

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Check in was quick and painless. Young man who assisted me was very pleasant.

carl m. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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Busy location but staff was friendly and helpful.

Charles G. le

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Le client n'a pas laissé de commentaire.

Albert A. le

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Employees seem a little disengaged. Might be a management issue. They were going through the motions, though at least friendly.

Jack L. le

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Le client n'a pas laissé de commentaire.

Morgan P. le

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Le client n'a pas laissé de commentaire.

Jennifer d. le

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Le client n'a pas laissé de commentaire.

Craig C. le

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Le client n'a pas laissé de commentaire.

Gina D. le

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Le client n'a pas laissé de commentaire.

Irja T. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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I was originally confused, having set my appointment through the Postal Annex in Walnut Creek, CA on the website.

Carrie S. le

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Le client n'a pas laissé de commentaire.

Vitaliy S. le

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great experience

Daniel L. le

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Everything went smooth.

Heather C. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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Have the truck I ordered so that I didn’t have to do an extra 150mi of driving

Antonio C. le

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Slow service. When returning, the system was down and I was waiting about 15 mins to return before I was to to just leave the keys and go because of the system.

Jeff R. le

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Le client n'a pas laissé de commentaire.

Chelsie T. le

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The steps one has to take to return the vehicle when the office is closed is extremely tedious and inconvenient to the customer. After a long day of moving heavy things in and out of trucks and into buildings, the last thing anyone wants to do is be bothered with having to take a bunch of redundant photos to fulfill a number of redundant requests (if you ask us to input the mileage then don't immediate request a photo of it as well, its redundant, do either or) just to get a receipt, which may or may not be provided, depending on whether the application didn't error out and in the submission process. The truck itself and the customer service was perfect, however.

jim b. le

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My requirement was a last minute request. This location had the available truck and the person who assisted me was great, James Childers I believe is his name. Very helpful despite the fact that the computer wasn't working properly.

RICH T. le

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Le client n'a pas laissé de commentaire.

Ziad A. le

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Only one person to handle customers! Long wait to get your pre checked rental and pre paid!!!

Toshiya K. le

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Le client n'a pas laissé de commentaire.

Wendy M. le

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Le client n'a pas laissé de commentaire.

Julia H. le

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Le client n'a pas laissé de commentaire.

charles g. le

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Le client n'a pas laissé de commentaire.

Jess V. le

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Le client n'a pas laissé de commentaire.

Stephanie B. le

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great staff and service.

Carlos F. le

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Get your act together! 36mile round trip out of my way, to pick up the trailer! What a f@$&in joke!!! Y’all gave me a $50 refund, I spent double that on gas and time! The drop off was the best part! Thanks for NOTHING!

david e. le

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Honestly the service was fantastic. The location sucks really bad though. There are always 4 Mexicans standing out front. You should start calling the police on them for loitering and trespassing. It's in a really sketchy part of Concord and it makes customers feel unsafe. I'd consider looking for a safer location that has more customer parking.

Ashkan S. le

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Perfect

john frederick t. le

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Fast transaction.

donna k. le

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Would like to have the trucks to have a full tank of gas

Thomas O. le

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Le client n'a pas laissé de commentaire.

Gary A. le

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I reserved my truck online and was charged a deposit of $75.00 and nobody is applying it to my rental bill and nobody is doing anything about it. I am not happy

mark s. le

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I live an hour and 15 minutes from this location which was the closest location with the trailer I needed. I think U-Haul should consider transferring equipment to locations closer to the renters site. I get this cost U-Haul some money, but I did pay $600 for my equipment and it seems U-Haul could have moved the equipment closer to me such as Napa which would be reasonable.

Brenda K. le

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I got out quick for the rental, though I had to flag them down to put air in a tire on the truck. Then they "forgot" to check in my truck, even through I returned it at 1pm (and they don't close until 7pm). It took 3 calls and the entire day Monday to get the issue resolved. But at least it was resolved correctly.

HECTOR M. le

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Nada, todo muy bien. Gracias

Loran D. le

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Fast and efficient service excellent service

Susan W. le

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Make sure you know closing time for drop off location.

Robert S. le

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Le client n'a pas laissé de commentaire.

Marty D. le

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While the truck interior, cabin and loading areas, was clean the ride due to totally worn shock was terrible!!

MATT O. le

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The U-Haul app is horrible. I tried making a time change and it either created a duplicate order a or had me begin from the beginning of the process to find out there was no more availability of the size truck I needed.

THERESA G. le

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everything was fine no changes

Andrew K. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Just organize the process a little better. The overall flow of the lot was extremely confusing and a mess to be honest.

Adam M. le

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The location and employees were fine. The reservation part was a nightmare. Moving day is stressful enough, then we show up and they say there is not a truck available that we booked. We were told we could drive 45 mins to another location to pick up another truck. Cost me a ton of time and money. This reservation system does not work!! You need to revisit how this is set up. Not happy about how this was handled.

Rafael O. le

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There was a line of customers when I arrived however all the staff were friendly and got me checked out in a short amount of time. Great job!

Felicia H. le

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Le client n'a pas laissé de commentaire.

Dana W. le

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Le client n'a pas laissé de commentaire.

amanda d. le

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Le client n'a pas laissé de commentaire.

colette r. le

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Very smooth process from beginning to end. Great customer service over the phone and at the center.

Bruce F. le

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Great customer service!

Shamica M. le

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Great

SANDY B. le

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Self check in didnot work correct. Very complicated. Staff was better in the past. They were just ok. Not great

VAN A. le

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Need more counter help, had to wait 1/2 hour before getting waited on. Was unhappy that I had to drive 35 miles to get to the UHaul facility that had the requested truck and trailer, as there were many closer UHaul locations. Especially since I placed the reservation 30 days in advance. It added hours of wasted time on the planned day of loading and increased cost of the contracted loading team.

Ardavan K. le

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Le client n'a pas laissé de commentaire.

Latrice B. le

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Le client n'a pas laissé de commentaire.

Guillermo p. le

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Great service. Keep it up!

James B. le

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Very friendly and attentive staff. Great experience!

Timote U. le

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To be honest the service is not professional can't explain more is sad

Marlon L. le

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Le client n'a pas laissé de commentaire.

horacio b. le

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Le client n'a pas laissé de commentaire.

Chad C. le

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Le client n'a pas laissé de commentaire.

Daniel L. le

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Staff was excellent and very helpful. They went above and beyond.

Emmanuel R. le

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Truck had no gas when I picked it up. The lift fate was in the up position when I drove off. There should have been a walk around.

Bernard Z. le

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Truly Amazing - All staff members were friendly and professional. They listened and understood what my requirements were. I was down the road in minutes, with rental truck, and then checked back in efficiently. They maintained a pleasant demeanor the entire time. *Note for the reader - the parking lot is intimidating, because of the minimal space for drivers to maneuver vehicles around. The staff maintained an awareness and responded to everyone's concerns in a way that diffused all frustration.

Shane L. le

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Le client n'a pas laissé de commentaire.

Tim B. le

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The problem was not with this drop off location. It was with the whole situation. I was told I could drop off my key and truck at the walnut creek postal annex...but the lady on the phone said we could not do that and had to go to the Concord location...but the gentleman told us we could drop it off here earlier...so which is it? This combined with the pickup was one of my worst experiences as a customer of anything ever. It made my move awful. Never using uhaul again.

JOHN P. le

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A couple of comments re our 10 foot truck: driver's side visor clip doesn't hold it in place/a driving distraction; driving the empty truck back through the streets of San Francisco was brutal and bruising -- might be a good idea to check the shocks

Andrew L. le

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Just dropped it off and the paperwork I was given said to call a number, it should just have the website to go to for 24/7 drop offs. Otherwise it was fine.

Ron T. le

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Stephan was rude. He was in the middle of helping us return equipment and then went to another customer. We waited so long to return it.

Michael B. le

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Le client n'a pas laissé de commentaire.

robert W. le

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Initially I was happy but when I went to return the truck I was given an estimate for one price if using 100 miles but I only used 81 and the estimate came back more expensive and I used less miles very discouraging when I have to explain that to the person signing me out and argued with me because they quoted me incorrectly if you quote someone one price and you use less then what your quoted you shouldn’t overcharge. Feels like I was being taken advantage of

Tom G. le

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Parking is terrible in the area and the girl who moved a big truck knowing that I was backing out was rude and careless since she did not let me out first when we were leaving as she parked the big truck next to us. What happened to the customer is a priority?

Jon M. le

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Le client n'a pas laissé de commentaire.

JEFFEREY T. le

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Le client n'a pas laissé de commentaire.

EDWARD S. le

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Le client n'a pas laissé de commentaire.

Claudia A. le

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Le client n'a pas laissé de commentaire.

ERIC H. le

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I was quoted $19.95 for the day including mileage. When I returned I was billed more than $60 for the day. No reason given, no one in yard to check me in. Receipt does not breakdown expenses. Just a total. VERY FRUSTRATING

Gregory F. le

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I drove up to drop it off and the guy, I think his name was Vince, was not very happy to see me. He made rude comments directing me to drive the trailer in. He was very rude and I will not go back to this location in the future. The one person, ruined this location for me period. Also, the trailer leaked and got a bunch of boxes in the trailer water logged. I told the man at the drop off location just so maybe there could be some repairs/caulking done on the trailer so it didn't happen to the next person but the man just said well don't drive through the rain next time. Between the trailer leaking and the man at the drop off location, i'm not sure I want to rent through U-Haul anymore.

Shawnda L. le

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I have been renting U-Haul‘s from the concord location on an average of 2 to 3 times minimum per month due to the type of business I run. Upon returning one of the Uhaul‘s that I had rented I handed the keys directly to a representative - we both acknowledged each other - and he said thank you. I got in my car and I left. Two days later I got a call from the Concord location expressing to me that they were going to have to report the cargo van stolen and that I needed to return the vehicle ASAP. I was in complete shock. After speaking with representatives they were all very confused on what had transpired. The whole incident was a complete embarrassment and very humiliating. Of course they were eventually able to find the keys in the vehicle. But then they had the audacity to send me a bill. I would think in a situation like this they would have given me 100% refund for the inconvenience they caused me. This place is quite a circus.

Kate Z. le

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Le client n'a pas laissé de commentaire.

Nicolas R. le

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Rude customer service, requested a trailer hours before driving a hour and a half to be rudely told the 1800 # books stuff without actually having it.

Carol M. le

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Exemplary customer service associates. Thank you.

Peter A. le

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Le client n'a pas laissé de commentaire.

Mitch C. le

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Le client n'a pas laissé de commentaire.

MOHAMMAD Y. le

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Le client n'a pas laissé de commentaire.

ROBERT T. le

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Le client n'a pas laissé de commentaire.

MATHEW U. le

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There was to much time to wait, the staff were great. The guy who checked me out when I went to return the vehicle was the best.

randy h. le

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Have used this location before, as well as my friends and family. Would recommend to everyone.

kenneth n. le

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Le client n'a pas laissé de commentaire.

Enelene S. le

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Le client n'a pas laissé de commentaire.

KIM P. le

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I was quite dismayed by this whole experience. First, I reserved a truck for pick up in Alameda over a month ago. Found out the day before that I had to pick it up in Concord. Then, because my drivers license last name and my legal name are different (because I have an apt in July to change my name at the DMV), they said paying cash would be easier. I paid an extra 100.00 deposit in cash, and was told when picking up the truck that the deposit would be returned in cash. When I dropped it off, my refund was being put on to a card. I said I paid in cash, and was told I would be refunded in cash. Then it was waiting for someone who had the cash keys to get out of the bathroom.. I was even told by one person that they'd go "hurry him up". Luckily, a gal there (I didn't get her name) helped me out, and was able to finish the process and refund me in cash. Had she not stepped in, I felt like I would have been waiting far longer. The return process should not be nearly a half hour.. just fyi..

Yelitza S. le

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The wait for a rental was extremely wrong, but the staff handled it very well and remained friendly and calm. I had some issues with my truck, but the overall experience was good. I always rent from that location.

Carolan S. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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First class. Very helpful.

Jaycie M. le

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Customer service was amazing from reps here.

Kara D. le

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Le client n'a pas laissé de commentaire.

Emmanuel S. le

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Le client n'a pas laissé de commentaire.

edith R. le

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Open yours doors. It was 5 min to. 7AM it was so cold standing in line. I think you should provide better customer service in that manner. Othet than that great service. Thank you.

james m. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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Customer service wa excellent.

Terry L B. le

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The staff were great. Online reserve was easy. Pick up and drop off were quick

Raul V. le

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Le client n'a pas laissé de commentaire.

Joann M. le

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Le client n'a pas laissé de commentaire.

sky f. le

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Le client n'a pas laissé de commentaire.

bob m. le

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Checking out was very smooth. The gentleman at the desk took great care of me and I was on the road quickly!

michael n. le

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Staff need to smile more and greet customers

Merry N. le

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The equipment was clean. The truck was driveable but wandered a lot and seemed to have no shocks. Also very noisy engine. You might need to retire this one!

Jan K. le

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Le client n'a pas laissé de commentaire.

Wally A. le

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I used a 5-9 open trailer. It was perfect Thank you

Les C. le

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Le client n'a pas laissé de commentaire.

Lynne S. le

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Overall great experience. We were able to drop off after hours which is very convenient. We also overestimated the miles we would travel and our final bill reflected the true miles. Perfect.

Austin N. le

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Le client n'a pas laissé de commentaire.

horacio b. le

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Le client n'a pas laissé de commentaire.

Peter L. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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Le client n'a pas laissé de commentaire.

Ronald M. le

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Le client n'a pas laissé de commentaire.

SILVIA URSULA B. le

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N/A

Christine C. le

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Le client n'a pas laissé de commentaire.

John Y. le

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Le client n'a pas laissé de commentaire.

virginia h. le

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Le client n'a pas laissé de commentaire.

John W. le

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I believe you do all you can for your U-Haul customers. The only drawback to your location (which is out of your control) is that it’s not easy to find parking in my experience. I just roll the dice and park in the shopping center across the street and hope I don’t get cited. But what you do for your business is very good for customers in my experience. You might want to remind customers ahead of time that unless they rent a 15 footer they will not have the built in ramp. Ramps are important for moving heavy stuff.

barmak s. le

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Le client n'a pas laissé de commentaire.

William M. le

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The lot is WAY to small for the amount of activity. I also wish I could have received some credit for returning the truck with twice as much gas as when I picked it up.... probably $40 worth. The truck itself was perfect.

Jafar A. le

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You are great and well organized. I appreciate a lot.

Kyle R. le

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The location in Concord is small but workable. My main issue was with the Uhaul app. It's not as convenient as I thought it would be. It took me almost 40 minutes to go through the whole pick-up process and it seems it would have gone faster if I had just picked up the usual way. Very disappointed in that regard.

Donald W. le

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A very pleasant experience all around. The staff was very helpful.

Nicole B. le

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I highly recommend this uhaul shop! Great customer service and a friendly team of employees. I have re Ted from this uhaul location several times and I have never been disappointed. Even when there was a hiccup with truck availability that figured it out and made it work. Thank you for your kindness and for your ability to go the extra mile to help me out!

Alex C. le

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Le client n'a pas laissé de commentaire.

Jesseali S. le

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Le client n'a pas laissé de commentaire.

George S. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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The line was long trying to get the truck even with it reserved prior. Price per mile was steep as well. Everything else was good.

Cindy P. le

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Le client n'a pas laissé de commentaire.

harold h. le

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Take the time to clean trucks great employee service. Everything went smooth.

Peter C. le

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Le client n'a pas laissé de commentaire.

Kalisi F. le

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Best of service!

Thomas H. le

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Since this is a popular location, there was a wait to process in and to return the truck (About 25 minutes to check out vehicle and 10 minutes on check in). Maybe additional associates on weekends would shorten the wait. Or possibly kiosks for those who did the pre-check-in on-line could speed up the process. In my case I arrived 30 minutes early so I was able to receive my truck on time.

patrick g. le

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Long wait to see a sercive provider. Once at the front of the line very nice. Need a few more folks in office helping.

Laura F. le

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Might recommend. The sun visor was broken and kept falling while I drove. I should not have been charged for gas (was told I was not) and was charged $15 when my receipt was emailed.

Jeff G. le

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Le client n'a pas laissé de commentaire.

Alex O. le

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IT systems are ether slow or not working. Every 2nd I rent. They need to attempt the check out 2 times. Especially renting on weekends. Guys, upgrade your servers!

Edhin C M. le

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Don't trust reservations

Dan M. le

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Very busy location. Employees seem very professional and helpful but plan on waiting as 15-30 minuets as they are so busy.

stephanie c. le

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I wasnt emailed a receipt when I returned the u haul truck

william b. le

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vehicle could have been cleaner. Windshield had not been cleaned in a long time

Kevin E. le

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The staff at the site are just not friendly or customer service oriented - I was treated rudely at pickup and drop-off.

steve r. le

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Le client n'a pas laissé de commentaire.

Art L. le

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efficient and professional

Geary L. le

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Train staff in customer service and basic deployment procedures. Repair or replace registration/point of sale equipment.

Dennis L. le

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EZ return and checkout.

Stacey S. le

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The truck was very dirty inside and out when I picked it up. I had to clean all the mirrors and windows before I left town. Inside was awful as well. Not what I expected from Uhaul.

Ronald S. le

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Le client n'a pas laissé de commentaire.

james d. le

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A little pricey for future use. I will probably buy a trailer for my next move. Other than that a very good experience. Customers parking at arrival non existing, but parking anywhere seemed fine.

David E. le

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There were longer wait times to be served than I would expect. Also, I ordered some supplies on line and found there were many other items, that I did not order on the list. I was told there are some problems with the website doing that. It must be fixed.

shawnda l. le

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I’ve had several occasions where they told me that the gas gauge is at 3/4. I drive off in a hurry because I’m on a tight schedule staging homes with harsh deadlines only to find out that my gas gauge is significantly lower than what they circled on my contract. Then they charge me for gas I don’t owe when I return it. Then the seats Sometimes don’t adjust to my height. The trucks are very outdated and you cannot charge your cell phone because it has 1992 technology to charge cell phones with the cigarette lighter adapter. I’ve also had a number of occasions where my crew and I cannot close the back door and have had to drive the truck with a load of furniture tied back so it doesn’t fall off. Lots and lots of issues and I’m getting charged way too much.

David L. le

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Le client n'a pas laissé de commentaire.

Kenneth J. le

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Le client n'a pas laissé de commentaire.

HARUNAH N. le

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Le client n'a pas laissé de commentaire.

kathryn a. le

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Le client n'a pas laissé de commentaire.

Kirk D. le

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Le client n'a pas laissé de commentaire.

John A. le

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U-Haul experiences can be uneven, but this one was excellent. There was an issue with our quote, but Samantha worked it out all while being friendly and engaged. Trailer worked perfectly. I would use this location again and recommend it to anyone.

Danilo N. le

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your online system didnt allow me to view the terms and conditions on my phone so had to go in and complete manually.

Roger B. le

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Le client n'a pas laissé de commentaire.

Ron S. le

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Le client n'a pas laissé de commentaire.

Andreanna A. le

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Le client n'a pas laissé de commentaire.

jason c. le

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It was a positive experience; staff members were friendly and professional. My comment on the cleanliness of the van refers to the previous renters: they left it a mess. No one has the time to clean up after slobs like that.

Derek M. le

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Le client n'a pas laissé de commentaire.

BJ W. le

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Le client n'a pas laissé de commentaire.

Ann P. le

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Le client n'a pas laissé de commentaire.

Juan O. le

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I made a reservation 3 days in advance only to find my truck was rented out under me. Then told I wouyhave to pay the difference for a bigger truck only to get the size I originally had reserved in the end. WTF?!

JUSTIN T. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Jon S. le

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Le client n'a pas laissé de commentaire.

carin g. le

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Le client n'a pas laissé de commentaire.

Eugene M. le

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Awesome

Iouri I. le

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Does not have reserved truck!

Stanley C. le

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After hours drop-off is convenient and easy.

charlita c. le

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Understaff,long waits, long lines, charged incorrectly

Darrell S. le

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More people

Bradley G. le

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My first U-Haul. Easy to use website, most check-in information entered here. Friendly pick-up and drop-off experience, no surprises. Overall excellent service.

Lashini S. le

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The rep that helped me was professional, courteous and knew her stuff. She didn't over-sell and was patient when I asked questions. She made it a very good experience.

THYSELL A. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Good Customer Service Reps

chuck j. le

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Even though the employees were busy, I was helped in a timely manner. Used this location before, never had a problem.

david m. le

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Send email on final cost!

richard s. le

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Le client n'a pas laissé de commentaire.

neil b. le

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I had a rocky start but they made it right and finished strong. A bad attitude to start and miscommunication with main office had me pissed. But everyone I dealt with after was great. So YES I would recommend to a friend and thanks to almost everybody at u-haul Concord

Greg F. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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A cleaner truck would have been nice and the steering was really bad so I would consider that a little unsafe however I only did 4 miles total so it wasn't that bad to manage I'm glad I didn't have to go a hundred miles. The crew in Concord are really great people, it's unfortunate when other customers do not return their truck on time creating Havoc for the U-Haul personnel and their other valuable customers that become impacted. Moving sucks! But U-Haul did make it a little bit less painful and went out of their way to accommodate when things out of their control needed to be resolved. I appreciated all necessary Communications from the staff.

Gordon G. le

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Le client n'a pas laissé de commentaire.

anthony a. le

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Everything was good once I got to the service counter. There was a long line when I arrived and only 1 service agent who was not helping anyone. The other two agents came back in after about 10 minutes of waiting and then all 3 agents started helping people. Once I saw an agent, I was in and out in 5 min.

Robert E. le

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No parking available at this location

Mark S. le

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Le client n'a pas laissé de commentaire.

ron m. le

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It seems there were 2 folks in the office and it took 15 minutes to get help

Jai K. le

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The truck was dirty inside and out. I don't expect pristine, lab-like environment, and granted there was no trash, but it was dusty and sandy. The window had a some bird poop as well. Same applies to the truck bed.

William W. le

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The CSRs were all awesome and friendly. Thanks again guys!

keith j. le

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Le client n'a pas laissé de commentaire.

Khari W. le

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Nothing. Perfect service and communication

Matthew H. le

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Le client n'a pas laissé de commentaire.

Laura E. le

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Le client n'a pas laissé de commentaire.

H. Dwight S. le

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Le client n'a pas laissé de commentaire.

Guyse G. le

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The people at the counter are awful. It takes forever. When I walked in I was the first one in line and there was three people behind the counter. As each one finished with their customer they left the room. Next thing I know I’m standing there all by myself no one else in the store I had to wait about 15 minutes before someone came back into the store to help me. The next day when I return the truck I had to make a purchase. So I went into the store and the exact same scenario happened again. I walk in the store I’m the next one in line. Three clerks behind the counter, as they complete the transaction with the people they were helping they disappear. The only person left behind the counter was what appeared to be a district manner for U Haul working on the computer and talking on the phone. After about 15 minutes I expressed to her/distric manager how awful the service was here and she went and got the Store manager to get me some help. Two days in a row with the same awful service.

diane p. le

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Le client n'a pas laissé de commentaire.

Bob P. le

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Customer Service is not in communication with the employees at the U-Haul place. Nothing matches and nothing coincides. I was getting the run around because the representative who initially created my reservation either messed up on the location pick up or drop off or my reservation was not showing up on my dashboard for whatever reason. I was also given wrong information on both sides, the U-Haul employees and also the corporate office who deals with reservation. I have never experience such a company that gave false information to their customers REPEATEDLY. The experience was so stressful and I am not at all happy with renting a truck from U-Haul. BAD experience, BAD customer service, INCOMPETENT employees, OVERALL BAD! No professionalism.

John E. le

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Fees should be included in rate up front

Tamara I. le

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The guys in there were AMAZING. I will be referring people for sure!

Judith M. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Cleanup the trash/litter in front of the parking area. Inside was clean and the staff was very friendly and helpful. If I need to rent from Uhaul, I won’t hesitate to drive to their location.

Bruce B. le

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Check in was great. Nice, smart, and gave all the info. Returning was easy and fast.

Jesus G. le

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Was charged for gas when I filled up tank

Gilbert C. le

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The location is nice for what it is, and the customer service is outstanding. The way UHaul runs their operation as a whole is awful. I placed an order 2 days before and it was confirmed. Not only did I NOT get the Truck I wanted the location was different and the time I request had change as well.

David O. le

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Le client n'a pas laissé de commentaire.

Jamie V. le

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We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Majid R. le

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Very happy about UBx service

James R. le

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I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

GREG K. le

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Sara was great! Friendly, energetic, caring.

Leo C. le

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Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

jassie t. le

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Very good service

stephanie b. le

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Awesome.

Lily F. le

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Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.

Lawrence J. le

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Everything was great.