Customer Reviews for U-Haul of Crum Lynne
Pour nous contacter
Crum Lynne, PA 19022
(Rt 13 @ Sloam)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I've had mulitple issues with this rental: 1. The location appparerenlty hooked up the wrong trailer during my pickup and then immediately checked in my rental since the other trailer was still there. This prevented me from being able to manage my rental online. 2. Due to this mistake and not being able to manage/extend my order online, I have wasted literally hours of my rental time on the phone with uhaul support, getting transferred numerous times and being put on hold for an hour waiting to speak to someone who can help me only to find out that I was actually hung up on/disconnected. 3. This was supposed to be resolved yesterday after I spent yet another 2 hours on the phone to try to get this resolved. Someone was supposed to contact me to confirm but no one did. 4. I'm currently on hold yet again waiting to speak to a manager just to try to extend my rental by 1 day until tomorrow 06/10 @2pm. I can see online that a rental for my exanct same trailer is available at the site so it should be posssible. It would make zero sense to have to drive 1,5 hours to the rental location just to re-rent the same trailer that I have now.BRIAN A.
Le client n'a pas laissé de commentaire.ANTHONY C.
You did a great job thank youShannon M.
Le client n'a pas laissé de commentaire.MARIE T.
The ladies were very professional and courteousSTEPHEN Z.
There was no one at the location to give keys which then set my move times back 2,5 hours, with multiple trips back and forth to the location before someone arrived there. Business hours show 7:00am and someone did not arrive until 10:30am after being calledJULIAN H.
Neither the type of truck I reserved nor the type of dolly I reserved were available. This made it harder to move the items I needed to moveJOHN M.
Did get email for rental.CHAZ H.
Le client n'a pas laissé de commentaire.John P.
Fast and Easy! Great employees made it so EASYGEORGE B.
Traveena is the best girl associate who treated us with kindness, courtesy and utmost amicability. I would give her a fast raise. She is so caring and highly responsible.SUDARSHAN N.
Le client n'a pas laissé de commentaire.JESSICA R.
Outstanding service. Extresmy personable and knowledgeable .Daniel G.
The woman who helped me was an absolute rockstar problem solver. Je les recommande fortement.RAYMOND R.
Extremely rude, charged me 200$ for â€œtrash removalâ€ when there was some cardboard and 2-3 trash bags and the transmission on the truck sounded and felt like it was slipping I will never recommend this place to anyoneMICHAEL A.
Le client n'a pas laissé de commentaire.STEPHEN W.
Le client n'a pas laissé de commentaire.KRISTA M.
There wasn't a furniture dolly.BONGJUN J.
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.ROBERT O.
Truck was not cleanedJOHN S.
Le client n'a pas laissé de commentaire.EILEEN P.
Amara was a great help, truly embodied customer service, take other managers to that location so they can shadow him. Will definitely use that location in the future.MALICK T.
Le client n'a pas laissé de commentaire.CAROL S.
Le client n'a pas laissé de commentaire.PETER T.
Staff very helpful and friendly. Went out of their way to make the pick up and drop off experience very good.RONALD K.
Excellent service à la clientèle. As a business owner I would be quite happy.JOSEPH S.
Upgrade your packing tape..it's a failure..CHARLES S.
Personnel are friendly and professional; however, in my experience, the site is understaffed for the volume of businessJOHN F.
Le client n'a pas laissé de commentaire.Philip B.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.ANDY R.
Nothing. Great jobGORDON D.
Le client n'a pas laissé de commentaire.VALERIE E.
As always, friendly customer service. A+Shawn K.
Le client n'a pas laissé de commentaire.ROBERT A.
Yolanda was cheerful and welcoming. The drop off was a pleasant, efficient, and professional. Thank you Yolanda for being courteous, professional, and friendly.Janel F.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.Suzanne T.
Thank you !Shawn K.
Le client n'a pas laissé de commentaire.Steve D.
The staff at the Crum Lynne location were so polite and accommodating. Everything went so smooth.TANIESHA W.
Customer service was perfect. Excellent experience.Shawn K.
Le client n'a pas laissé de commentaire.MARIO S.
Prices are super high !!! Your company is really ripping people off!!Melody D.
Le client n'a pas laissé de commentaire.Matt D.
I ordered dollies which did not come with the truck.KEVIN B.
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.JOYCE C.
Le client n'a pas laissé de commentaire.ERIC M.
Le client n'a pas laissé de commentaire.nancy M.
Le client n'a pas laissé de commentaire.Domimique C.
Employees very friendly and helpful!KEVIN D.
more employees to help out, when I picked up/dropped off there was only one man by himself and he could only do so much aloneMICHELLE G.
Le client n'a pas laissé de commentaire.JAMES T.
Manager at this location when I went to pick up the trailer sat in the back while 7 different customers were waiting to check out. The main website for u-haul mysteriously went into maintenance at 12 o'clock on saturdy. Worst experience ever. I will go out of my way not use u-haul in the future. O and one more thing , when someone makes a reservation to drop off equipment at a certain location, don't change it on the back end just because you want to equipment brought to another location. When I went to do self drop off the app told me I must take the trailer 45 minutes away from my house to a different location than what I had reserved.GEORGE C.
I was completely satisfied with my experienceMichael E.
Le client n'a pas laissé de commentaire.Benjamin H.
Manager has poor customer service & no passionate for customers. The system was down & manager didn't want to offer any assistance.ANYA S.
Treat they the sameANTHONY B.
When I tried to return the truck it couldn't track my location. I called the customer service and I waited on hold for over 20min with no answer so I had to just leave the uhaul and drop the keys in the box. This happened last time when I rented also...JENNA J.
I had an appointment for 1:30 I arrived at 1:20 there was only one person working, he had no idea where the key to the truck was I was reserved for. Had to wait for a call from the manager to find it, didn't get the truck until almost two. The truck itself had a ton of miles, smelled like cigarettes and the dashboard lit up like a Christmas tree with issues.PAUL W.
Le client n'a pas laissé de commentaire.Erini P.
I been over charged. And mom working phone number . To contactERGIN H.
Customer service in the store and friendlier employeesPAUL M.
Friendly , competent and helpful staff make for a pleasant and expeditious experience. Stay the course !JEFFREY K.
Le client n'a pas laissé de commentaire.Xiuhong C.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.SOLOMAR M.
The maager is very well mannered & professional. Very well organized, clean & efficient. I would absolutely recommend this faciliity.SALLY G.
I could not find the right trailer and Arman arranged for me to have another larger trailer for tyhe few hours I needed it. He was there on my return to assist the detach as I could not have been able to just drop off alone because of the two person need. Kudos to that representative! This was Crum LynnTHOMAS G.
Le client n'a pas laissé de commentaire.NEEL P.
Le client n'a pas laissé de commentaire.JAMES K.
Awesome serviceSTEPHEN J.
Le client n'a pas laissé de commentaire.ATHANASIOS A.
Need more trailer availability. Could not get enclosed trailer. Had to drive half an hour to pick up trailer, past several of your other locationsTHOMAS D.
Le client n'a pas laissé de commentaire.Ashley M.
Le client n'a pas laissé de commentaire.Mike K.
Very nice people and fast serviceAISSAM E.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.AALIM W.
Le client n'a pas laissé de commentaire.BRUCE H.
Le client n'a pas laissé de commentaire.KENDALL S.
Store employee was the best. Very helpful. Thank you!STEPHEN M.
Le client n'a pas laissé de commentaire.SUSAN L.
I was given the wrong location for my pickup for the trailer. While traveling it was found that my trailer was not properly connected to my vehicle nor was I given the proper bolt to withstand the weight of the trailer by the employee at the Crum Lynn site. He also did not properly tighten the bolts onto the hitch nor my vehicle that I purchased from the facility . The trailer ultimately broke off of my vehicle while in movement on the highway and caused a near accident with other motorists. It was also found that the trailer had a leak and caused water damage to my personal belongings some that are irreplaceable. I filed a claim with repwest and was told by Daniel Bernier who was my claim representative that they would not be held responsible for the damage nor was it the company's fault of the mishap even though I paid for insurance coverage. I am by far extremely displeased from the beginning of my encounter with the company on both ends.Madison Teresa J.
Awesome customer serviceJimmie P.
Le client n'a pas laissé de commentaire.Pamela H.
Thank you Crum Lynn for having a truck to rent one way. The person who helped me was so nice, smart and knowledgeable. 5 stars to her! As for U-Haul, The Company, Corporate needs to have or make available more vehicles available for one way travel. I had to travel to 3 Locations to finally get one wasting several hours of time. Dumb to see numerous vehicles sitting in lots not available to rent. Really??????. Wait, it was really dumb, not just dumb. No, definitely ludicrous dumb.HOWARD A.
Le client n'a pas laissé de commentaire.John J.
Trailer was supposed to be available at a much closer stre to my home. I was notified the day before pickup I would have to drive 60 miles to get the unit or just forget about the rental which was not an option. Unit was reserved 3 months in advance . Also your customer service representative was one of the rudest people I've talked to. Basically told me I could take it or leave it and he was not able to help me in any way. Trailer worked perfectly and the drop off was perfect.TODD L.
Location tried to charge me an additional 100 $after I prepaid for the rental. Also, they switched my location at last minLaurie L.
Le client n'a pas laissé de commentaire.ROBIN T.
Le client n'a pas laissé de commentaire.TODD H.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.Eric W.
Le client n'a pas laissé de commentaire.RICKY C.
Services supplémentaires à cet emplacement
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