Customer Reviews for U-Haul of Crum Lynne

2611 évaluations

612 Chester Pike   Crum Lynne, PA 19022
(Rt 13 @ Sloam)

(610) 833-1221

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 833-1221

612 Chester Pike
Crum Lynne, PA 19022
(Rt 13 @ Sloam)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Employees very friendly and helpful!

KEVIN D. 
Évaluation :
4

more employees to help out, when I picked up/dropped off there was only one man by himself and he could only do so much alone

MICHELLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
1

Manager at this location when I went to pick up the trailer sat in the back while 7 different customers were waiting to check out. The main website for u-haul mysteriously went into maintenance at 12 o'clock on saturdy. Worst experience ever. I will go out of my way not use u-haul in the future. O and one more thing , when someone makes a reservation to drop off equipment at a certain location, don't change it on the back end just because you want to equipment brought to another location. When I went to do self drop off the app told me I must take the trailer 45 minutes away from my house to a different location than what I had reserved.

GEORGE C. 
Évaluation :
5

I was completely satisfied with my experience

Michael E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
1

Manager has poor customer service & no passionate for customers. The system was down & manager didn't want to offer any assistance.

ANYA S. 
Évaluation :
3

Treat they the same

ANTHONY B. 
Évaluation :
3

When I tried to return the truck it couldn't track my location. I called the customer service and I waited on hold for over 20min with no answer so I had to just leave the uhaul and drop the keys in the box. This happened last time when I rented also...

JENNA J. 
Évaluation :
2

I had an appointment for 1:30 I arrived at 1:20 there was only one person working, he had no idea where the key to the truck was I was reserved for. Had to wait for a call from the manager to find it, didn't get the truck until almost two. The truck itself had a ton of miles, smelled like cigarettes and the dashboard lit up like a Christmas tree with issues.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erini P. 
Évaluation :
1

I been over charged. And mom working phone number . To contact

ERGIN H. 
Évaluation :
1

Customer service in the store and friendlier employees

PAUL M. 
Évaluation :
5

Friendly , competent and helpful staff make for a pleasant and expeditious experience. Stay the course !

JEFFREY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Xiuhong C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOLOMAR M. 
Évaluation :
5

The maager is very well mannered & professional. Very well organized, clean & efficient. I would absolutely recommend this faciliity.

SALLY G. 
Évaluation :
5

I could not find the right trailer and Arman arranged for me to have another larger trailer for tyhe few hours I needed it. He was there on my return to assist the detach as I could not have been able to just drop off alone because of the two person need. Kudos to that representative! This was Crum Lynn

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Awesome service

STEPHEN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATHANASIOS A. 
Évaluation :
4

Need more trailer availability. Could not get enclosed trailer. Had to drive half an hour to pick up trailer, past several of your other locations

THOMAS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mike K. 
Évaluation :
5

Very nice people and fast service

AISSAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AALIM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENDALL S. 
Évaluation :
5

Store employee was the best. Very helpful. Thank you!

STEPHEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN L. 
Évaluation :
1

I was given the wrong location for my pickup for the trailer. While traveling it was found that my trailer was not properly connected to my vehicle nor was I given the proper bolt to withstand the weight of the trailer by the employee at the Crum Lynn site. He also did not properly tighten the bolts onto the hitch nor my vehicle that I purchased from the facility . The trailer ultimately broke off of my vehicle while in movement on the highway and caused a near accident with other motorists. It was also found that the trailer had a leak and caused water damage to my personal belongings some that are irreplaceable. I filed a claim with repwest and was told by Daniel Bernier who was my claim representative that they would not be held responsible for the damage nor was it the company's fault of the mishap even though I paid for insurance coverage. I am by far extremely displeased from the beginning of my encounter with the company on both ends.

Madison Teresa J. 
Évaluation :
5

Awesome customer service

Jimmie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
5

Thank you Crum Lynn for having a truck to rent one way. The person who helped me was so nice, smart and knowledgeable. 5 stars to her! As for U-Haul, The Company, Corporate needs to have or make available more vehicles available for one way travel. I had to travel to 3 Locations to finally get one wasting several hours of time. Dumb to see numerous vehicles sitting in lots not available to rent. Really??????. Wait, it was really dumb, not just dumb. No, definitely ludicrous dumb.

HOWARD A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
3

Trailer was supposed to be available at a much closer stre to my home. I was notified the day before pickup I would have to drive 60 miles to get the unit or just forget about the rental which was not an option. Unit was reserved 3 months in advance . Also your customer service representative was one of the rudest people I've talked to. Basically told me I could take it or leave it and he was not able to help me in any way. Trailer worked perfectly and the drop off was perfect.

TODD L. 
Évaluation :
1

Location tried to charge me an additional 100 $after I prepaid for the rental. Also, they switched my location at last min

Laurie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA S. 
Évaluation :
4

This is the best place We rent from them often and they are very helpful

JOSEPH G. 
Évaluation :
4

Small repair - non-functioning rear blinker - was not mentioned to me when renting the vehicle. When I returned it and told them about it, they said that they knew about it and that manager hadn't fixed it yet. I was concerned less about my inconvenience than I was about safety.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT F. 
Évaluation :
4

Have more gas in the vehicle. There was only a quarter tank of gas when I picked it up.

ROBERT C. 
Évaluation :
5

Amara was very helpful. He provided excellent customer service.

DAUN H. 
Évaluation :
1

Unfortunately, the truck was dirty and had cigarette ash in the dash water holder. The windows and seats were not clean or wiped down based on COVID-19 protocol. The inside of the truck was not sweep out and had dirty wrappers on the floor. I will not use U-Haul again and will report this station to the BBB due to it's lack of COVID-19 preparedness

James G. 
Évaluation :
4

They are soo busy there maybe they need morepeople just 1 more working there

JOSEPH G. 
Évaluation :
5

This location is shockingly better than the very very poor location on 13th St in Philadelphia.

MICHAEL P. 
Évaluation :
5

Location is way way way better than the 13th St location in Philadelphia.

MICHAEL P. 
Évaluation :
4

n/a

STEPHEN Z. 
Évaluation :
3

When I dropped the truck off, the customer service associate was handling several customers at once. He was kind, and said to hand him the keys, and I would receive an email with my receipt, with information containing all drop off information and amount of money if any I was intended to be credited. I have not received

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERGIN H. 
Évaluation :
3

The truck interior was not clean at all, sticky steering wheel, the dash area and cup holder areas were dirty and looked like they had not been wiped clean which is especially disappointing during the covid pandemic. The truck had about an eighth of a tank of gas in it when it is supposed to have a quarter tank. I noted this when I picked up. We dropped back off with a quarter tank we put in it. The windshield was dirty making it hard to see through driving at night.

Cynthia E. 
Évaluation :
5

Nothing Everything went well.

EVON F. 
Évaluation :
5

Great Customer service!!!! Extremely Clean Restroom!

MICHELLE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jamar L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERGIN H. 
Évaluation :
2

My truck seat was falling apart and the gas gage was only at 3 quarters a tank. I put more gas back in it then it had . worst truck i ever rented.. I had other great experiences here.

ANNA M. 
Évaluation :
3

van wasn't ready in time so ended up with a different vehicle. That one had a little less than a 1/4 tank- would have appreciated not having to start with filling up the tank.

ANNE W. 
Évaluation :
3

Only for convenience

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
5

Amazing employees!

Leslie R. 
Évaluation :
5

The person handling our business was very courtesy.

JOHN V. 
Évaluation :
5

The guys that work there are great professional and respectful. I only use this place.

Jay B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
3

Only 40 miles left on the car when we got it. It smelled terrible in there and did not seem sanitized for covid safety measures which was concerning. Employee in the store was not wearing a mask.

AMANDA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
1

I reserved a pick up truck and was estimated around 65 dollars got there they had no pick up truck upgraded me to a 10 ft and charged me 140 horrible he said it's bc the gas mileage well they should have compasated me for that bc it was their fault the truck was not there horrible experience will never do that again

CRYSTAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE E. 
Évaluation :
5

Great customer service!

DANIELLE W. 
Évaluation :
5

Very nice people that work in office. Great company.

PRISCILLA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMEKA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalyan K. 
Évaluation :
4

Your reservation service kept trying to send me to locations much farther away. I had to ask about this location and it had plenty of trucks and was about 1mile away. The others were 5 - 10 miles away and more expensive( mileage charges higher). That was disappointing.otherwise things were great. Will use again.

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle D. 
Évaluation :
5

Amaro had very good customer service and was very helpful with everything....

Damarr J. 
Évaluation :
5

The manager there was so nice an very helpful

Stanley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvanus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Non reviews have been submitted for this location.

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