Évaluations des clients U-Haul of East Los Angeles

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of East Los Angeles

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Antonio D. le

Évaluation :

Employees were extremely helpful and informative. Answered payment question immediately and of course were correct. Thank you.

ricardo p. le

Évaluation :

Le client n'a pas laissé de commentaire.

Boris R. le

Évaluation :

Only thing was the trailer lights didn't work right . But we were already to leave . So i didn't care at the end . But may be for the next time i rent one of those the lights work the way they Supposed to be

Maria M. le

Évaluation :

The breaks were very loud screechy when pressed and it appeared as if they needed maintenance. Overall the customer service was awesome

bradford j. le

Évaluation :

Fantastic experience!!

Eduardo R. le

Évaluation :

Customer service was on point easy in and out. only had a issues with the pick up truck I rented it turned off on me 2 times while I was on the road and it would pull it’s self after a stop other then that ok

Bonnie K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elfida C. le

Évaluation :

Le client n'a pas laissé de commentaire.

myrna g. le

Évaluation :

The phone customer service was excellent. The behind the desk customer service in Ericka need to be a little more friendly. They are helpful however all seem to be in bad moods with the exception of Pedro

jose a. le

Évaluation :

I didn't know that I had to reserve any truck in advance, so that's why a got use an open trailer. But it was a good experience any ways, Thank you so much for everything guys.

Moises L. le

Évaluation :

I recommend

WILLIAM A. le

Évaluation :

Customer service was great. They took care of me right away and explained my bill ahead of time. Check out was just as good. Will use again. Bill A

Apace Moving LLC A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Salvador M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luke H. le

Évaluation :

Le client n'a pas laissé de commentaire.

janet b. le

Évaluation :

Le client n'a pas laissé de commentaire.

RANDOLPH R. le

Évaluation :

Never ever again. I was told to return at 3. They then called and said they are leaving at 2pm, and deal with uhaul. Uhaul didn’t know what to do and sent me to two other locations before they accepted my truck rental (and charged for mileage). Never rent from a third party uhaul dealer (carpet 4 less in Alhambra CA).

Isela D. le

Évaluation :

Great service!!!

Peter W. le

Évaluation :

UHaul experience with UBox was outstanding in all respects. Staff extremely responsive in correcting a date/time error made when I made initial reservation. Delivery and pickup of UBox on both ends was outstanding.

Gerald M. le

Évaluation :

I'm all for gender equality in the workplace, but the young girls that you sent to operate the forklifts for U-Box delivery and pick-up at my properties, resulted in property damage. I begged Daniel to send a more experienced operator and he did. So, I give credit for that occasion. One occasion, I had to scream to stop an operator from taking out my shed. Yesterday, an operator ran on to my lawn and ruptured the drip system on my new home. You should increase the training with these girls on navigating in narrow ways and in managing heavy U-Boxes.

Miguel V. le

Évaluation :

BEST PLACE TO RENT A PICK UP TRUCK, CARGO VAN OR MOVING TRUCK, LOCAL OR ONE WAY THIS GUYS ARE ROCK!

Donald J. le

Évaluation :

I want to thank those involved in the reservation process. A mistake may have been made by the dispatcher regarding the date of pickup. I didn't notice until a few hours before I was to pick up the vehicle. I was able to get a change made to correct it. After that, i was able to call the regional office and get a change of location. Two thumbs up to those individuals involved. The only thing I couldn't get was a sliding side door cargo van.

Saif A. le

Évaluation :

Great customer service!

April Z. le

Évaluation :

I rented a Ford pick up truck and putting gas on the vehicle proved to be very challenging due to the gas compartment being way too narrow to fit in a nozzle. It took an effort of 3 people to fill it which to me is unacceptable. Please address this issue, my fear was to be charged a fee for being unable to fill the tank which would have been unfair due to nature of the issue.

oswaldo n. le

Évaluation :

Awesome customer service

Arturo J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alejandro R. le

Évaluation :

Had a hard time locating a 20 ft truck and had to travel over 10 miles to pick up the truck in Los Angeles(East LA). Everything worked out ok .. Thx

juan L. le

Évaluation :

Nothing. Great customer service

LAWRENCE C. le

Évaluation :

Always a good experience!

Dane J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Porfirio Z. le

Évaluation :

Excellent customer service

paul d. le

Évaluation :

Le client n'a pas laissé de commentaire.

wilfredo r. le

Évaluation :

Le client n'a pas laissé de commentaire.

erika g. le

Évaluation :

The employee should take the time to show you around the vehicle and make sure how to use certain things inside the vehicle and if there’s any damage to the vehicle. The employee didn’t do anything but bring the vehicle and leave.

Emilio P. le

Évaluation :

Customer service agent should physically walk customer through every thing on sign off list and pre inform of maintenance fee as well as physically check fuel level w customer present before customer signs any contract to avoid discrepancies ...

Donald J. le

Évaluation :

ALL CARGO VANS IN THE FUTURE SHOULD HAVE SLIDING SIDE DOORS.

MARK S. le

Évaluation :

all great

Thomas I. le

Évaluation :

The Uhaul was not available until 2 hours after originally promised. Not sure if this was on the location or the corporate office, but it was inconvienent none-the-less. The staff were very nice and tried to help me as they could, but the issue was a significant downside in my overall experience

Arthur charles R. le

Évaluation :

Not professional....

Andy N. le

Évaluation :

Don't change a thing. Customer service and the truck were top notch.

Ana A. le

Évaluation :

I wrote a good review even tho I did not have a good experience, they charged me double and I am still waiting on my refund . But the fast answer from customer service was prompted and I want to believe that you provide with good service

OSVALDO B. le

Évaluation :

26’ van as old as time. Wires by the driver side door hanging out, exposed. Very bad maintained. Driving it was a pain and very uncomfortable.

Maureen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL A. le

Évaluation :

The truck I rented the passenger mirrow was lose and kept moving on it's own while traveling.. Need to get that morrow adjusted. Everything else was good.

RAMUNDO G. le

Évaluation :

Le client n'a pas laissé de commentaire.

alice c. le

Évaluation :

The price says 19.99 for the rental, but you are charged per mile. This is misleading to your customers.

Louise G. le

Évaluation :

Offer a senior citizen discount with AARP.

Yelson A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald J. le

Évaluation :

SLIDING DOOR RENTED TO ME THIS TIME. THIS WAS CRUCIAL ON THIS DAY, BECAUSE WE ACTUALLY GOT RAINED ON AT THE SWAP MEET. I DIDN'T NEED THE HASSLE OF DEALING WITH A SWINGING SIDE DOOR IN ADDITION TO TRYING TO KEEP MERCHANDISE DRY. I RECENTLY MENTIONED THAT YOU PROBABLY HAVE ANOTHER MARKET FOR YOUR WRAPPING PAPER. I COMMENTED THAT THE PAPER IS TOO BIG FOR SMALL ITEMS, AND THAT THE SHEETS SHOULD BE PERFORATED AT THE HALF WAY POINT. YOUR PAPER DOES NOT TEAR EASILY. ANOTHER SOLUTION IS TO SELL 160 FULL SHEETS, AND 80 HALF SHEETS WITHOUT AN INCREASE IN TOTAL PRODUCT.

George S. le

Évaluation :

The poor rating is for the brooklyn smog center where i was scheduled to drop off my truck but refused to open the door and accept a trailer return. Poor communication and service.

Laura M. le

Évaluation :

The service was great and Giovanni was tremendously helpful. My concern is capturing my credit card and drivers license information on an external device (phone). Is that deleted when the transaction is complete? Is it put in a secure server? What if it’s lost or stolen?

Alfonso S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Manuel F. le

Évaluation :

Make sure your vehicles don't have any flat tires. Please!

Reyna V. le

Évaluation :

Le client n'a pas laissé de commentaire.

leonard william o. le

Évaluation :

Le client n'a pas laissé de commentaire.

lenin w a. le

Évaluation :

Le client n'a pas laissé de commentaire.

armen o. le

Évaluation :

Le client n'a pas laissé de commentaire.

Fidel armenta h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald J. le

Évaluation :

Because of what I use the cargo van for, it is important for me to know if I am going to run the battery down if the lights in the back cargo section are on for hours. So far it hasn't happened. Have I just been lucky? Is there a feature that turns them off automatically if the battery is being drained? I forget to ask this when I go into pick up my vehicle. Maybe this could be pointed out when the vehicle is picked up. PS: I am having to cut the wrapping paper with a pair of scissors for smaller items, a few sheets at a time, until someone decides to sell half sheets, or, perforates the sheets.

RON E. le

Évaluation :

Le client n'a pas laissé de commentaire.

LUIS P. le

Évaluation :

Very helpful...

CELSO jr F. le

Évaluation :

poor customer service was over billed because an employee made a mistake and was the worse experience ever took them forever to get unit and agent was to busy being on his person phone

Saul Garcia S. le

Évaluation :

THERE ISN'T ANY NEED FOR CHANGES ? WHY VERY SIMPLE , YOUR TEAM OF PROFESSIONALS , RESPECTFUL, COURTESY , MEETING THEE DEMAND IS THERE , AGAIN , SO WHY CHANGE WHAT IS EXCELLENT ! ?

Eric S. le

Évaluation :

Customer service was phenomenal at this location. 5 star rating

marial n. le

Évaluation :

Customer service was excellent professional and friendly.

Jeremy B. le

Évaluation :

These guys were super friendly great to deal with. Excellent customer service thank you good job

Luis V. le

Évaluation :

Le client n'a pas laissé de commentaire.

barbara a. le

Évaluation :

I was extremely satisfied with your service. The personnel were very helpful. Daniel always kept me informed of the drop-off and pick-up dates and times and worked with me when there were changes. Martha was awesome when she came to drop off the boxes and she explained how to load them and latch the boxes. The young woman who picked up the loaded boxes, I am told, was equally nice and professional. The personnel at my destination were equally nice and professional. I am very happy and I will definitely use this service again!

Jamie P. le

Évaluation :

When I originally got to the location I preferred the trunk was not there. I did not receive a phone call the night before telling me that the truck was at a different location. Thankfully, this location figured it out and was able to get me a truck in about 25 minutes.

Enrique P. le

Évaluation :

Spanish attendants I’m not fluent in English

emmoe m. le

Évaluation :

There was no one in the office when I came by to return the rental, as a result, I had to interrupt an employee cleaning another truck. She assisted, but the check out process took longer than expected.

Michael james g. le

Évaluation :

I never received my final statement for contract # 86910100. Feedback on 657 Atlantic Ave Store is very low. Rate location as a D-. Only 1 employee working the counter in the morning. Walked by me and said "I'll be back in a minute" 15 minutes later he came and helped with my pre-scheduled rental. Upon return. Not one employee outside to receive the van. I walked in and waited for another 15 minutes. The employee showed up with a fast food bag in his hand and said he would be right out to help me.. After 10 minutes, I knocked on the door to where ever he went to eat. No response after 25 minutes. I took pictures of mileage and gas as I refilled gas used. Also took pictures of your location with not 1 employee available to help check in my rental van outside or inside. Please send me final charges statement. Hope in the future your service improves as we use your location to pick up shipments from China at LAX international shipments on a regular basis. About to loose our business.

Briana H. le

Évaluation :

If a customer requests certain equipment at a pick up location and they do not have it then it should be made known at that time and not just the day before pick up.

Anita A. le

Évaluation :

I am very dissatisfied with my last rental here. The truck was dirty, smelled bad, and the seats were full of animal hair/dander. To make matters worse, the passenger front tire was flat! I had to call the emergency road service for help (the man who assisted me was polite and helpful). I returned the truck after hours and never received a confirmation that the truck was returned. I stopped by the following day to inquire and the customer service I received was nothing short of horrible. Giovanni Garcia and Johnny Jimenez III were dismissive and rude, and curt. I'm very disappointed with the service and rental that I received.

MARY roque J. le

Évaluation :

Le client n'a pas laissé de commentaire.

John C. le

Évaluation :

Newer vehicles would be nice. Other than that. Customer service is great!

Courtney elisabe R. le

Évaluation :

Le client n'a pas laissé de commentaire.

EDUARDO S. le

Évaluation :

lOOK AT THE CUSTOMERS IN THE EYE. bE MORE APPROACHABLE. ACKNOWLEDGE CUSTOMERS. SMILE MORE.

fransisco g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marisol R. le

Évaluation :

Both ladies were great in California and in Texas. They know their job. People like them make our life easier thank you.

Alex N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan o. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald J. le

Évaluation :

BUY MORE CARGO VANS WITH SLIDING SIDE DOORS. PERFORATE YOUR WRAPPING PAPER. IT IS NEAR IMPOSSIBLE TO TEAR STRAIGHT. IT IS OFTEN TOO BIG FOR MANY ITEMS TO BE PACKED. IT IS WASTED WHEN A FULL SHEET HAS TO BE USED FOR A SMALLER ITEM. NOTE: I AM A SWAP MEET VENDOR. SINCE I HAVE BEEN USING YOUR PAPER. OTHER VENDORS ARE BEGINNING TO TAKE NOTE.

Ricardo T. le

Évaluation :

Le client n'a pas laissé de commentaire.

boris r. le

Évaluation :

Norhing.need to be improved . Everything was super nice . The stuff from this store are so nice. That the reason i always comeback to this location .

Rony M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph D. le

Évaluation :

The truck smelled of POT bad. The pick-up location was changed and I was not notified!When I called I was told an e-mail was sent,all e-mails show the Imperial address. Because of the change in location I had to drive 10 miles out of my way in Los Angeles traffic losing me 2 Hours of packing time.I am not happy about this.

Michael G. le

Évaluation :

I did have to finish cranking because worker was not strong enough.

rosie lara g. le

Évaluation :

Le client n'a pas laissé de commentaire.

alexandia H. le

Évaluation :

Cancelled my reservation for truck

april michelle g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ena M. le

Évaluation :

The price appeared to be extreme for 24 hour rental and with drop off less than 100 miles from pick up.

Joel B. le

Évaluation :

Great staff, quick with the process but not rushed. Very cordial and made me feel welcome as their customer. Well done!

ALFONSO jr S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rogelio L. le

Évaluation :

The young lady attendant showed no desire to help customers and felt inconvenient when asked for assistance. If your employee is unhappy with her job she should just move on to let an eager Uhaul representative work there.

alejandro f. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raajan S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Viresh a. le

Évaluation :

.

Luis A. le

Évaluation :

Have a couple more employees on the weekends.

lily r. le

Évaluation :

Its was the worst experience. So unorganized.

Miguel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raquel A. le

Évaluation :

Helpful staff

Michelle O. le

Évaluation :

Our storage unit had rats

Rita P. le

Évaluation :

Everyone that I needed to deal with we're professional, well trained with forklift operator and helpful either on phone, via text messages, and dropping off/picking up containers. Great experience! R

julee f. le

Évaluation :

Our UBoxes from another state and we did not visit this facility. But what I can tell you is that the customer service was excellent and Jennifer who delivered and picked up our boxes was excellent!

michael v. le

Évaluation :

NA

KT N. le

Évaluation :

As always, my experience with U-Haul was convenient and painless. Thank you!

javier s. le

Évaluation :

I RECOMMEND U-BOXES FOR LONG DISTANCE MOVING ,IT TAKES AWAY THE STRESS OF DRIVING FROM POINT A TO POINT B .WHEN I CAME IN I APPRECIATED THERE WORDS ,"WE GOT YOU COVERED" IF I HAD TO DO IT AGAIN I AM

PATRICIA R. le

Évaluation :

The use of these U-Boxes was exactly what I need. Thank you,

SHELLI D. le

Évaluation :

Drop off and pick up of Uboxes were handled easily by your drivers. They both were courteous and timely! We never visited the facility so I am unable to answer questions about that.

MICHELLE F. le

Évaluation :

Jennifer (Uhaul Boxes, Delivery & Pick Up) & Daniel (office) are always friendly & professional. It was a wonderful experience working with both of them. Thank you!

stephen g. le

Évaluation :

The service was really good. Thank you The ladies who operated the fork lifts did a very professional job. We were very impressed.

Robert R. le

Évaluation :

I did not go to this facility because I ordered u-boxes. But the delivery people were great. I had to order two more boxes at the last minute and it all worked out great.