Customer Reviews for U-Haul of East Los Angeles

2 956 évaluations

657 S Atlantic Bl   Los Angeles, CA 90022
(N of Whittier Bl)

(323) 266-4833

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(323) 266-4833

657 S Atlantic Bl
Los Angeles, CA 90022
(N of Whittier Bl)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara W. 
Évaluation :
3

Pick up was a breeze. That was the only good aspect of the entire rental process. Truck was filthy, from the cabin smelling of cigarettes to the back being littered with trash; having been my first experience with renting a U-Haul I expected much more from a reputable company. Perhaps this was just a one-off with this particular location, but ultimately the experience was subpar at best.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia V. 
Évaluation :
3

When received the truck the fuel tank wasn't full the girl told me was full I just drove 14 miles I filled it up the tank wit 5 gallons

Jose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEJANDRO H. 
Évaluation :
5

Improve the self checkin app as photo uploads was broken

Wesley L. 
Évaluation :
5

If you could only one price With miles on the car It will be nice

ALBERTO D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosaly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Rented for one day efficient process

HECTOR R. 
Évaluation :
1

Was given a truck that was on empty. I noticed the uhaul employee before even leaving the lot and his reply was, “yeah sometimes our gas gets syphoned, just get some gas up the road.” Ridiculously unprofessional. How is this a problem that the customer is supposed to take care of? I left the lot to head to the closest gas station about a mile up the road and couldn't even make it to the gas station without the truck running out of gas and dying on me. I then attempted to call the uhaul phone number and was put on hold. I walked all the way back to the pickup location. Plus, I am now being charged a false gas fee for bring the truck back ‘below' what the “stated” tank reading was upon pickup. I am so grossly disappointed in the service, or should i say lack of service. The non-caring attitude of the staff as well as their complete disregard for inconveniencing a customer is staggering. I will be contacting the corporate offices to discuss this matter.

Christopher M. 
Évaluation :
5

Ensure customers are provided with Pre-Ordered Furniture Pads/Covers before driving off.

Edward R. 
Évaluation :
5

Exelent work good employees

JOSE A. 
Évaluation :
1

They made me do the self check in on my phone when I had horrible service at the location. It took me 45 minutes to do the self check in on my phone. And once I finished they made me do it again but at the register.

Adrian G. 
Évaluation :
5

Really awesome 😎😎 The young lady was very smart and genuine 😂 very mature and professional. Thanks destiny your level of service is unmatch. Mr old gred73042@gmail.com thxs

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAKKIT I. 
Évaluation :
1

Overall my experience with uhaul was the worst ever! I even emailed uhaul and they said someone was gonna get back to me and never did! Overcharged for bad service!!!! I will not be recommending uhaul to anyone! Uhaul should be ashamed for charging so much with such bad service! I'll be contacting the better business bureau

Kella W. 
Évaluation :
5

Person came to assist me promptly and he was wearing a mask. Was professional and at the end asked if there was anything else he could help me with.

Benjamin M. 
Évaluation :
4

Good service, thanks!

Warren Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC B. 
Évaluation :
5

Some of the employees have attitudes

MICHAEL A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAKKIT I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
2

The vehicle was not cleaned/sanitized or washed. The customer service representative was rude and unhelpful.

GERARDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xochitl S. 
Évaluation :
4

El joven que me atendió cuando fui a rentar el equipo fue muy amable y servicial, pero el segundo muchacho por sierto joven vajo con aretes es muy discriminativo y arrogante y no tiene profesionalismo.

carlos O. 
Évaluation :
1

This was the worst experience i have ever had moving and will never go to another uhaul for any reason again. Absolutely terrible from start to finish.

BRITTANY M. 
Évaluation :
5

A CARGO VAN WITH A SLIDING SIDE DOOR WAS WHAT I WANTED, AND, WHAT WAS AVAILABLE. I WAS VERY PLEASED.

DONALD J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GREGORIO C. 
Évaluation :
3

The individuals dropping off and picking up the container were excellent.

Ken Y. 
Évaluation :
5

Professional courteous and helpful thank you so much

JAVIER M. 
Évaluation :
1

Worker was very rude to us. Would not return to this location.

ANDREW C. 
Évaluation :
1

No dolly was included in my order and I had a hard time moving my furniture

JOSE P. 
Évaluation :
5

so. far ay donr any cuestinos.

JOSE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILIANO C. 
Évaluation :
3

the staff that attends that branch in a very bad way the verdar very bad experience...

RICARDO T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ONIEK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL M. 
Évaluation :
3

The fuel in the truck I rented was at 3/4 full on the rental paper it said more than what it had. The truck had too much play on the steering wheel as well. Not very happy but oh well

SANDRA M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JESUS H. 
Évaluation :
4

The place itself was fine, but the gentleman who helped us seemed uninterested in being helpful. I wish he liked his job better.

laura H. 
Évaluation :
3

I made the reservation to pick up at another location close to my home and to where I was moving. The pick up location was changed by U-haul at the last minute. I had to drive almost an hour out of my way to pick up and return the truck which added mileage to my move. Plus the employee that helped us when we picked up the truck was not very friendly and made the experience even worse.

Dennis H. 
Évaluation :
5

This place was professional, responsible and courteous. As a woman renting a Box Truck let alone drive it, I wouldn't hesitate to rest another if I needed to. Thank you for making the process easy

MAYRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDITH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDIA V. 
Évaluation :
5

Dar mejores explicaciones cuando se va a devolver porque se vatalla mucho con los empleados

JOSE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mayra R. 
Évaluation :
1

The representatives were very helpful but UHAUL itself needs to get it together. Some of my stuff, although wrapped well in furniture pads came SCRATCHED and scuffed. One of our stainless steel trash cans was ruined. One of our tables was incredibly scratched, so much that we had to throw it out. It cost $200!!! Secondly, your interface is a joke. I had to pay my shipping balance of $2778, but you have no page online to pay it. I call the Atlantic location, and the guy tells me someone will call me to pay online. No one calls, so I call multiple UHAUL numbers to try and pay over the phone. Then, a representative tells me that they can't find how much I owe. I see three different numbers online and even the rep doesn't know how much I owe. So then she transfers me to the general UHAUL customer service, they can't help me, so then they transfer me to the billing department, where she finally tells me she sees the correct amount and I pay over the phone. She then tells me that everything is taken care of and they will deliver my UBOX on Tuesday. Then I call back to schedule the delivery, and the guy I spoke to earlier (who told me someone would call me to make the payment) DOESNT tell me that the delivery costs $115! I was so astounded. The lady confirmed on the phone that the payment would be charged on the day of delivery and that she was very sorry no one told me. The guy on the phone said that the shipping cost included delivery and pickup of the UBOX which is misleading and completely untrue. Don't even get me started on the payment for the delivery of the UBOX. They told me they would charge me day of when they drop off the box. Instead, they charged me the night before on Monday and instead of charging me $115 for the delivery and pick up, they tried charging me $260!!! I was so annoyed at this point. I call, and the very nice lady on the phone informed me that when I called prior to schedule the delivery, the other woman created an entirely new invoice for the delivery, so UHAUL was trying to charge me a months rent for the UBOX and insurance for the box. She helped me make a payment for just the delivery cost, around $120 with tax, and she informed her team that I didn't need to pay the UBOX rent or insurance fee because I already paid that when I first ordered and loaded the UBOX. Finally, she helped me resolve everything, and they came and delivered the box. The communication here is really terrible on UHAULs part. The staff was all great excited the guy who didn't tell me you all charged for delivery, but really UHAUL seems like a dishonest company where they will try to charge you for things you don't need. I definitely believe they overcharged us. Please check your RECEIPTS and invoices if you ever do business with UHAUL.

Vanessa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel H. 
Évaluation :
5

The shop does need more utility dollys but other than that I love the service

DONNA A. 
Évaluation :
4

Have equipment available that is reserved online ahead of time. I reserved an appliance dolly only to find they didn't have which caused many problems. Very disappointed

Isais A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
0.0

Do not go to UHaul in East Los Angeles, Employees are not well trained. The manager Justin is not helpful at all , no costumer service skills , no type of help, does not take responsibility for his employees errors, not great at all. The managers attitude isn't great. Seems like all they care about is just getting paid and going home. My recent experience was not great, highly unsatisfied. Seems like they are running a scam here. They do not input the correct information when you rent any vehicle , then they make it seem like it's your fault for all the extra fees. We were really misinformed by the employees. Do not take anything they say from their word because they do not help fix any errors they generated. Just my recent experience, I rented a uhaul and I specifically told the employee and the manager that i was going to return the vehicle the next day. Turns out I get a phone call stating that I was supposed to return the vehicle 4 hours after I rented the vehicle, which was totally wrong and then I get an overcharge for an extra day , which we even called costumer service about and they said everything would be fine and I wouldn't get charged for the extra day. Even their employee was apologizing since he was new to the company he was trying to get everything done correctly but he did not. Then the manager didn't take responsibility for his employee at all and well I did not get any sort of help for their errors. Do not go to this location. Do not rent with uhaul. Choose another company.

Angel O. 
Évaluation :
3

Teach the Personnel to be costumer friendly or at least have better manners in communication with the customer.

Victor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX M. 
Évaluation :
5

All employees and equipment were great. I'm glad I can still count on great service from an old and iconic american service. Keep it up.

JOSE E. 
Évaluation :
1

Horrible customer service

Michelle G. 
Évaluation :
1

Cuando revise el tanque de gasolina estaba a un cuarto fui y le dije al muchacho solo me contesto revice su teléfono text trate de decir q lamfoto marcaba una cosa y el tanque decir q tenía 1/4 quería enseñarle al muchacho pero solo me dijo q lo reportara en el texto a lo cual no pude y aun así fui y le puse gasolina tengo mi recibo lo dejé más de lo q me lo dieron y aun así me cobraron 9 dólares más el muchacho se porto muy grosero cuando le dije

JULIA C. 
Évaluation :
1

He charge me for gas when I did put exactly the same as a took The picture did show one thing amd I went and told the man who was helping me and he was very rude they charge me 9 dollar it was very unfair

JULIA C. 
Évaluation :
2

Rude

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

East LA locationwas great, and they answered questions. But calling the Uhaul customer service was not so helpful at all. No one emailed or informed me that my four containers arrive. Calling customer service was frustrating. If I ever move again I will try a different Company for sure.

Sarina T. 
Évaluation :
2

Make sure the maintenance on the trucks are up-to-date

PETER R. 
Évaluation :
5

The employees are not friendly, they seem to ignore customers.

NELSON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONFILIO A. 
Évaluation :
1

They charge me a gas charge when I return it to them the same when I take it away, it is a robbery, I never recommend this place

Santiago L. 
Évaluation :
5

Rented here 4 times very satisfied

Lydia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO M. 
Évaluation :
3

I love Jennifer, the driver who swapped out our boxes. Such a pro!

margaret S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam G. 
Évaluation :
1

DO NOT OVERBOOK AND THEN CHARGE THE CUSTOMER FOR PROBLEMS.

Sharon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENA V. 
Évaluation :
5

Both gentlemen who assisted me when I arrived to rent truck and when I returned truck were excellent. Excellent service à la clientèle.

Lourdes D. 
Évaluation :
4

Lower rates

DANTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIA S. 
Évaluation :
5

Everything was smooth, I dropped it off on time and picked it up a few hours later.

Art F. 
Évaluation :
3

More customer service. I don't like the mobile drop off feature. No place to put keys.

Catherine V. 
Évaluation :
1

Lazy, and unprofessional

Fernando P. 
Non les évaluations ont été soumises pour cet établissement.

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