Staff was great, truck not so great.Ron S.
Customer Reviews for U-Haul of Fair Field
Pour nous contacter
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kristi B.
Experience was overall good. However when we returned the trailer we followed the instructions on the pamphlet just like the employee said to do. No drop box for paperwork so didn't know where to put my paperwork when I dropped it off. Couple days later I get a call from the same uhaul location asking when I was going to return the trailer. Told them I brought it back at 9pm the same day I rented it like I told them I was going to. She told me she'd give me a call back and went to check. Never heard from her again. Kind of feel like that should've been checked before calling me and accusing me of not bringing the trailer back.Justin G.
The young man who I worked with there was super helpful and kind!Lauren H.
Le client n'a pas laissé de commentaire.gary C.
Guy was friendly easy going definitely an asset to the company, hooked me up got me outta there..James M.
Le client n'a pas laissé de commentaire.Anna C.
Le client n'a pas laissé de commentaire.TIM S.
Le client n'a pas laissé de commentaire.Somaiah A.
No improvement needed. Experience was excellent. Also, when we changed our pick-up time, it was simple.Danny T.
Le client n'a pas laissé de commentaire.Jason J.
Le client n'a pas laissé de commentaire.Doug M.
Le client n'a pas laissé de commentaire.Teresa C.
Le client n'a pas laissé de commentaire.Jessica N.
Le client n'a pas laissé de commentaire.Tammy C.
Le client n'a pas laissé de commentaire.Molly S.
I've moved with U Haul many times and have always had good experiences. The Fair Field location staff has always been friendly and professional.David B.
Le client n'a pas laissé de commentaire.Gary L.
Hire more customer service peopleMary F.
Renting from this facility was quick, easy and very friendly.michelle V.
I am frustrated that I was told if I were to drop off the UHAUL later than the appointed time by two separate employees that it would be okay and I wouldn't be charged. Well I dropped it off today and was told that my credit card was charged over $85, so if I have to moveâ€¦I may not use UHAUL again.Jordan B.
They tried charging me for fuel that I put back in the uhaul, I took pictures when I dropped it off.Roger W.
Le client n'a pas laissé de commentaire.Scott B.
Great customer service . Very helpful friendly made this a green move . Thank you Shane wright and all the staffAlesia B.
Signs for drop off were confusing, however staff was very nice and helpful!Susan T.
Le client n'a pas laissé de commentaire.Jessica C.
Overall everything went as it should.Jason S.
Nicest people to deal with and am very satisfied. Easy in and easy out!!!Rick S.
Great employee service up front. Shit was way too expensive. I'm going to have to look at new options for helping families move in the futureJonathan G.
I have rented from this location multiple times. The agents are always professional and polite. Curtis was great. I'm sorry he is gone. Thanks,.Natalie C.
Pave their lot now not next yearDavid S.
Whoever hired the female with orange sweatshirt.. they did an amazing job bc she is so polite and well informed. 👍Heather R.
I like the option of dropping off equipment 24/7. We had to unload the trailer in the middle of our street because we didn't have room to back it into the driveway. We couldn't leave it in the street all night until the next day when we were supposed to return it so we were able drop it off at 10pm when we were done unloading.Wayne S.
Move to a larger location if you're going to carry that much inventory.Karen M.
They gave away my reserved 15ft truck and I was stuck with a 26 foot one.Billy B.
Le client n'a pas laissé de commentaire.Shawn R.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Shelby E.
The customer service were very nice however we missed out on an entire day due to the agent forgetting to put our storage unit key card in our folder. By the time we realized it the office was closed. It caused a huge mess because we had hired movers who we had to just send back home. 2 agents told me they'd adjust my cost of needing it an extra day but we returned it after hours so that stillv needs to be done.Stephanie H.
Le client n'a pas laissé de commentaire.Charles D.
GREAT STAFF AND AWESOME SERVICE!Marvin P.
Very hard to communicate with dealerFrank S.
Le client n'a pas laissé de commentaire.Jennifer C.
Le client n'a pas laissé de commentaire.Melanie M.
Pick up and drop off both went very smoothly. Definitely had a great experience at this U-haul.Susan F.
This was a major move. I was a nervous mess. They made it easy. Everything from making the reservation on line, to the pick up of the vehicle to the drop off at our new location. Everything ran smoothly, including the vehicle. Thank you U-Haul.cynthia B.
Le client n'a pas laissé de commentaire.ROBERT E.
Bring back customer service please. Your corporate culture is crap.Greg W.
Very nice people work thereDaniel B.
Get more trucks. A 10' truck needs ramps just like any other truck. Makes liadKathy N.
The employees who work there and quiet helpful in getting the vehicle for me.Randy F.
Le client n'a pas laissé de commentaire.Jesse L M.
Le client n'a pas laissé de commentaire.Robin C.
Le client n'a pas laissé de commentaire.Brenda J.
Le client n'a pas laissé de commentaire.Nikki H.
They over charged me and said that I had it for an axtra day and turn it after 5 when I turned it before 11. The lady said I would only be charged 16 extra dollars and I was charged 156 I sorry but this still has not been fixedLavenia R.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Chad B.
Would have gotten better review but charging $22 for 4 gallons of gas on a 15 mile trip. Ill switch to another rental company !!Richard K.
Fire the woman that managed the storage property, she displays the utmost unprofessional communication with patrons, did not introduce herself and instead stalked my storage unit taking pictures while it was open once I walked past her moving my stuff from one unit to the other because I was mandated to switch while out of state, she also implied I broke the always-broken front door, and no action was taken to rectify any part of the issue therefore a bad review is warranted. Had constant issues here, and moved my storage in large part because of the constant issues. However, it matters not which uhaul it seems, after this most recent complaint I'm certain uhaul quality is just not worth fixing because they have cornered the market and dont need to invest effort in resolving customer service issues.Brandon G.
Le client n'a pas laissé de commentaire.LaVonne H.
You have already done it. You put more staff on board. Great no wait time. Thank youPatricia H.
CS service vey helpfulBonnie C.
THis location has improved substantially. The last few transactions Ive had here have gone off without a hitch.Ronna K.
They were very kind and considerate. They helped me and was able to upgrade the same day so I could pick up more Girl Scout cookiesAnne R.
Le client n'a pas laissé de commentaire.Michael O.
I was charged for a dolly and furniture pads that I ordered and weren't in the truck and weren't given to me in the shop. When I tried to call, it sent me to corporate and said there was a 30-40 minute hold time. So I ended up paying for something I never received.Michelle D.
Le client n'a pas laissé de commentaire.Lamius K.
I was charged twice for the same daySummer S.
Friendly and fast. The only reason I had to wait any was while they finished helping someone over the phone.Doug P.
Associate was extremely nicePatrick M.
Le client n'a pas laissé de commentaire.Allison H.
Le client n'a pas laissé de commentaire.Raymond G.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.Jeremiah A.
Le client n'a pas laissé de commentaire.Candace L.
Le client n'a pas laissé de commentaire.Santos A.
Le client n'a pas laissé de commentaire.BARRY N.
Le client n'a pas laissé de commentaire.rachel B.
The location does not have working credit card equipment and placed multiple funding holds on my debit card zeroing out my bank account. The truck was returned yesterday and my funds have still not been released. The truck's warning lights on the dashboard were all lit up which they blamed on having replaced a caurborator and they tried to reset them but we're unable so there was no way for me to know if something was wrong or did go wrong. The staff was rude and condescending.Terry L.
Le client n'a pas laissé de commentaire.Camden D.
Ensure dollys and such rented is in the uhual when picked up. We didn't receive ours. Other than that pickup and drop off was smooth. Service employee was friendly. Uhual was clean.Steven M.
Le client n'a pas laissé de commentaire.Bobbye G.
Equipment issues should be identified prior to renting it out! Uhaul has transmission issues that we're not mentioned at time of rental. Also, major crushed area on drivers side that was not indicated to me either.Melissa W.
See comments above. All of the people I dealt with at U Haul were great. Huntington and Memphis. They are the reason I will continue to use U Haul.Charles K.
Very friendlyJOHN C.
No parking available for picking up trailer or dropping offwilliam M.
Nothing. This is the best uhaul rental experience of my life.Richard B.
Le client n'a pas laissé de commentaire.Deloris B.
Le client n'a pas laissé de commentaire.michael O.
It was a good job done by the employees at the u haul location nice friendly help , I recommend them to anyone needing a u haul truckDale F.
Now that you have different management over there, yes I would recommend this location to others. The guy you all had managing over there before was horrible to deal with but this transaction went smoothly and for that I am eternally grateful. As a very long term and frequent Uhaul user I expect to be treated well every time. This time was good. Thank God.Ronna W.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Zachary F.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Nathaniel R.
Your associates were very knowledgeable and easy to work with. They offered alternative options and made it quick and easy to get the trailer and to drop it off!!jodi E.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Michael O.
Services supplémentaires à cet emplacement
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