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Michael D.Customer Reviews for U-Haul of Fair Field
Testimonials From Recent Customers
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Already top notch and courteous. Real professional employees and I always have a great experience. Speedy service
Michael O.Truck was dirty and smelled like cigarette smoke I threw up 3 times and had to drive with windows down the customer service was great but the truck has 14 000 miles on it and looked like it had over 100 and smelled bad had t he taste of smoke in my mouth and my clothes smelled
robert N.Très bien
timothy H.Travis was Very Professional! Well Pleased
Tony M.Friendly and efficient associates great coordination! Good staging area, easy entry and easy exit.
bruce L.All the three times that I tried to use express pickup I got problems and had to go talk with the attendance. Two of three times I got a dirt car, which I return dirt as well, but I had to choose “clean enough for the next customer†to avoid being charged for the cleaning service. The cars smells smoking.
Vinicius B.Everything was done quickly, professionaly, and in a friendly manner. Excellent store !!
Ronald P.Hot chicks for front counter
Gregory B.Bad smell, steering needs alignment bad
Jeffrey S.I was not told about a twenty dollar charge for a text messed I was suppose to get. I've tried to reach out to the store manager and have not received a call back . I would like a higher up manager cal me
Kenny M.Clean the darn truck. Cig butts in ash tray. Empty food containers. Empty water and soda bottles, old open and spilled dipping sauce container, empty Togo trays, dirty napkins, animal hair, food or something on ceiling and grab bar. I could do nothing about it due to snow storm. Truck smelled like hell. I use U-Haul often butt will probably take my business elsewhere. When I called the location I picked truck up at I got zero help. Was told Travis would call back but still no response.
David J.The two guy's working today are absolutely the best customer service guy's ever! They both are super sweet, helpful and so helpful! They are the companies best asset!!
Shelly M.Very friendly- even when I came just at closing expecting to drop off without assistance!
JENNIFER S.The agent who checked me out was absolutely amazing. He needs a raise.
Kristina S.They are very fast and attentive. Super friendly. I finished the return process in less than 3 mins. Great happy team there.
Trinity D.None. Costumer service was amazing!
COLE P.Nothing it was very easy to drop off the truck and go!
randy M.Was very pleased with both locations, Travis in Huntington, WV & Sebrina in Greensboro, NC. They were both very good! Thanks!!
Tony M.Check the taillight on trailers as the one I rented had the right rear lights out.
Marsha Helen S.Providing receipt. I was charged more than expected and I would like to know why
Vinicius B.Reserved a van. No van. Slow getting out the door. Would not return unused and packaged blankets.
Duane D.I had moving containers scheduled for day after thanksgiving and forgot about it because my move date changed and I was billed for it. That's no goid
Charles N.manager at fairfield was very helpful & took care of Business! Thanks
Tony M.Very fast easy to work with
greg P.Great easy check in experience. Terrific employees. Thank you all.
Vickie W.Some of these peoplenhave no business having a job, especially in a customer service capacity. I believe they intentionally messed up my reservation. They reserved a truck in another location, more than an hour away, did not tell me it was not at the location I called and did not take my credit card information to hold the truck. They put my truck under another name, so when I showed up to pick it up, I was told 1. They had no truck for me and 2 it was in Charleston. Only by calling AZ was I able to get this straightened out.
Jeffrey Lee J.Nothing!!!
Ronald H.Very upset with the reservation process. Placed reservation online and pick up location changed, truck size changed, had to return truck to same location as pick up. Total chaos. Will be looking for other moving truck options from now on.
Christopher P.Good people, Thks
Roy Thomas P.The staff at this location were great. Nice and friendly
Vu T.The store was kind enough to let us use an adapter for free for our trailer
rodney B.I use this location often, and it's mostly because it's my only option. The employees are incredibly rude and act as if doing their job is an inconvenience. Girl that was checking me out couldn't even be bothered to take her feet out of the chair or get the key to the vehicle I was renting.
Jon W.Pleased to find the trailer ready and waiting with staff eager and helpful to get me on my way.
KEVIN M.The staff is always professional, helpful and friendly!
Carolyn Elaine S.Staff was quick friendly and professional.
Mark F.Trucks be filled with gas
Kary W.none
Kathy Lynn B.Very friendly and helpful.
JAMES SCOTT D.Was charged for gas and late return despite returning the truck at 7 pm and filling the gas back up to the amount it was at when the truck was rented. (Photos documented before and after)
Clayton P.Just keep offering good Service like I just had and a Fair Price. Employees were very Friendly. No improvement needed!
reva G.Rien
Kathy Lynn B.Rockstars
Lazar M.Can't think of anything. It was pretty quick and easy and the truck worked fine. Keep up the good work.
Lynda Frances T.You should give a pay increase to the man who was working Sunday morning. He's good at his job
Charles N.Although I had a good experience with U-Haul, this time the truck had a leakage and rain damaged some of my furniture.
Taher G.U hsul sttemtoed to charge my card $137 the day after i paid in full my total. Two days later i rented from uhaul agsin snd they did not mention the fee they attemted to change me from. Then after it was returned and inspected the same as the previous time i rented i laid what was owed in full. Two days later they attemtped again to then remove $114 from my account again. I am not pleased and would love a phone csll 304 963 1745 my name is nathan wilds
Nathan W.It was the first time I have ever used U-Haul and I really enjoyed the workers being polite, nice and cares about their customers. They take care of you as soon as you enter the door . The truck was very clean and well tooken care of . Keep up the good work.
Brenda Kay M.Everybody at this location was fantastic!! They were so friendly and helpful. I moved here from out of state and they were great taking care of me when I arrived and also with the storage area. I can't say enough Good things about them. Keep up the great work. People appreciate it
Matthew K.The appliance dollar was only usable. It was in bad shape. I was scheduled to pick up at another location then notified I had to pick up in Huntington after I had made the reservation. Employees were very busy but pleasant and helpful.
Doris H.It is good customers service but if the cargo van or truck shows sensor you have to fixe that because customers have stress .
Abirar S.Super friendly!!!
DEBRA N.The people who work there are very friendly and have hassle free service. I always go there for my needs of truck or trailer rental. Thanks y'all!
Richard C.I turned the truck in 2 days early, they meet you outside and they told me I was good to go, asked if I wanted an email or paper receipt, I said email was fine. Then I get a charge on my card for an extra day rental. They are claiming I turned it in late, when I turned it in early. I picked the truck up Friday at 1pm and turned it in on Saturday about 5:30pm. They are saying it was turned in closer to 2pm on Monday. Not possible since I was back in MD and at work at 8am Monday. I emailed uhaul about this and still have not got a response.
Grace S.I don't see anyway to improve. Everyone was excellent
Michael O.We have used this location about 5 times in the last 3 years and service has always been fantastic
Chrissy P.Ty awesome place to store all your goodies
Walter Ray R.This is THE BEST UHAUL â€" hands down ! Great equipment , best choices and availability but most of all the best employees which are knowledgeable and ready to help !! They seem to truly care !!!
JOHN V.The manager Travis and his staff were outstanding!! I had some trouble finding the place because I was from out of town and did not know the area. I got my truck and trailer in a tight spot where I couldn't maneuver it and they came and got me. They were so polite and professional and really went the extra mile For me. It was greatly appreciated
MATTHEW THOMAS K.