Very upset with the reservation process. Placed reservation online and pick up location changed, truck size changed, had to return truck to same location as pick up. Total chaos. Will be looking for other moving truck options from now on.Christopher P.
Customer Reviews for U-Haul of Fair Field
Pour nous contacter
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lisa P.
Le client n'a pas laissé de commentaire.Boniface Y.
Good people, ThksRoy Thomas P.
Le client n'a pas laissé de commentaire.Elizabeth M.
The staff at this location were great. Nice and friendlyVu T.
The store was kind enough to let us use an adapter for free for our trailerrodney B.
Le client n'a pas laissé de commentaire.DAVID JENNINGS S.
I use this location often, and it's mostly because it's my only option. The employees are incredibly rude and act as if doing their job is an inconvenience. Girl that was checking me out couldn't even be bothered to take her feet out of the chair or get the key to the vehicle I was renting.Jon W.
Pleased to find the trailer ready and waiting with staff eager and helpful to get me on my way.KEVIN M.
The staff is always professional, helpful and friendly!Carolyn Elaine S.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.KAREN K.
Staff was quick friendly and professional.Mark F.
Le client n'a pas laissé de commentaire.Mark S.
Trucks be filled with gasKary W.
Le client n'a pas laissé de commentaire.GLENN ANTHONY H.
Le client n'a pas laissé de commentaire.James Judy Jr D.
noneKathy Lynn B.
Very friendly and helpful.JAMES SCOTT D.
Le client n'a pas laissé de commentaire.Michael H.
Was charged for gas and late return despite returning the truck at 7 pm and filling the gas back up to the amount it was at when the truck was rented. (Photos documented before and after)Clayton P.
Le client n'a pas laissé de commentaire.Lee P.
Just keep offering good Service like I just had and a Fair Price. Employees were very Friendly. No improvement needed!reva G.
Le client n'a pas laissé de commentaire.phillip H.
Le client n'a pas laissé de commentaire.John H.
RienKathy Lynn B.
Le client n'a pas laissé de commentaire.Gregg Michael S.
Le client n'a pas laissé de commentaire.Connie G.
Le client n'a pas laissé de commentaire.David M.
Can't think of anything. It was pretty quick and easy and the truck worked fine. Keep up the good work.Lynda Frances T.
You should give a pay increase to the man who was working Sunday morning. He's good at his jobCharles N.
Le client n'a pas laissé de commentaire.aikianish M.
Although I had a good experience with U-Haul, this time the truck had a leakage and rain damaged some of my furniture.Taher G.
Le client n'a pas laissé de commentaire.Tiana P.
U hsul sttemtoed to charge my card 137,00 $ the day after i paid in full my total. Two days later i rented from uhaul agsin snd they did not mention the fee they attemted to change me from. Then after it was returned and inspected the same as the previous time i rented i laid what was owed in full. Two days later they attemtped again to then remove 114,00 $ from my account again. I am not pleased and would love a phone csll 304 963 1745 my name is nathan wildsNathan W.
Le client n'a pas laissé de commentaire.Brandie T.
It was the first time I have ever used U-Haul and I really enjoyed the workers being polite, nice and cares about their customers. They take care of you as soon as you enter the door . The truck was very clean and well tooken care of . Keep up the good work.Brenda Kay M.
Everybody at this location was fantastic!! They were so friendly and helpful. I moved here from out of state and they were great taking care of me when I arrived and also with the storage area. I can't say enough Good things about them. Keep up the great work. People appreciate itMatthew K.
Le client n'a pas laissé de commentaire.Sandra B.
The appliance dollar was only usable. It was in bad shape. I was scheduled to pick up at another location then notified I had to pick up in Huntington after I had made the reservation. Employees were very busy but pleasant and helpful.Doris H.
Le client n'a pas laissé de commentaire.BRANDON G.
It is good customers service but if the cargo van or truck shows sensor you have to fixe that because customers have stress .Abirar S.
Le client n'a pas laissé de commentaire.Benjamin Ryan C.
Le client n'a pas laissé de commentaire.Joel C.
Le client n'a pas laissé de commentaire.Charles Edward J.
Super friendly!!!DEBRA N.
The people who work there are very friendly and have hassle free service. I always go there for my needs of truck or trailer rental. Thanks y'all!Richard C.
Le client n'a pas laissé de commentaire.BARBARA G.
I turned the truck in 2 days early, they meet you outside and they told me I was good to go, asked if I wanted an email or paper receipt, I said email was fine. Then I get a charge on my card for an extra day rental. They are claiming I turned it in late, when I turned it in early. I picked the truck up Friday at 1pm and turned it in on Saturday about 5:30pm. They are saying it was turned in closer to 2pm on Monday. Not possible since I was back in MD and at work at 8am Monday. I emailed uhaul about this and still have not got a response.Grace S.
I don't see anyway to improve. Everyone was excellentMichael O.
We have used this location about 5 times in the last 3 years and service has always been fantasticChrissy P.
Le client n'a pas laissé de commentaire.Drew B.
Le client n'a pas laissé de commentaire.Mark B.
Ty awesome place to store all your goodiesWalter Ray R.
This is THE BEST UHAUL â€" hands down ! Great equipment , best choices and availability but most of all the best employees which are knowledgeable and ready to help !! They seem to truly care !!!JOHN V.
Le client n'a pas laissé de commentaire.Joseph Allen H.
Le client n'a pas laissé de commentaire.Lambert G.
The manager Travis and his staff were outstanding!! I had some trouble finding the place because I was from out of town and did not know the area. I got my truck and trailer in a tight spot where I couldn't maneuver it and they came and got me. They were so polite and professional and really went the extra mile For me. It was greatly appreciatedMATTHEW THOMAS K.
On September 23, 2021, there was one sales representative that went out of his way to upset a few customers. For example: A customer was being served by another Rep. He took over the terminal without giving a reason, and he did not excuse himself. He kept the customer waiting for almost 20 minutes at the counter. About 15 minutes during the wait, he started to whistle in front of the customer, no mask during this time of COVID. When the customer asked him to stop, the U-HAUL rep said to the customer that he can go into another line and wait.Robert Scott B.
None comes to mind.Roy R.
Staff was welcoming and ready to serve. Thanks!KEVIN M.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Haleigh H.
Le client n'a pas laissé de commentaire.Mary B.
Because the lady when I dropped it off they said it wasn't jxx 54 88 and when the truck was 19,99 we should beenJonathan T.
Le client n'a pas laissé de commentaire.DENNIS ELDON B.
I was not asked whether I wanted the SafeMove insurance added at time of purchase by attendant. I didn't see it till I was checking my vehicle back in, so that was 15 bucks I just ate. :-(Patrick S.
Le client n'a pas laissé de commentaire.John-Mark G.
Le client n'a pas laissé de commentaire.SHARON A.
Le client n'a pas laissé de commentaire.Jacob H.
Le client n'a pas laissé de commentaire.Denise Dawn G.
Le client n'a pas laissé de commentaire.Jodie B.
Le client n'a pas laissé de commentaire.Jackie L.
Friendly and easy to work with.Jeff D.
I was overcharged for mileage and by bringing the truck back sooner did not receive a credit for dropping it off earlyJohn W.
card was charged more then i was toldDonna A.
I was assigned a truck that was broke down. They got me another truck, but as a result, I'm about 99 % sure I was either overcharged or double charged. I can't figure out what's going on with my bank account right now, but I do know it isn't right. I'll be contacting customer service as soon as I get things sortedzJustin W.
Le client n'a pas laissé de commentaire.Wilda F.
Fast FRIENDLY service! ! !STANLEY P.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Robert C.
Still waiting on a refund of 65Jeffrey M.
I panicked when I went to return the vehicle. There was no room left in the two return lanes to park. The app was no help in telling me where to go either. I instead backed the vehicle back into the same area from which I took it that morning and just hoped that I would not incur a penalty for returning it to that spot.Patrick S.
People there are greatJohn H.
Le client n'a pas laissé de commentaire.CASSANDRA G.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.Jeffrey R.
Nice young man greeted us when we pulled up to return truck. He asked if we had any questions or issues, and said we were good to go. Very easy drop off.Kathy B.
Lack of customer parkingErby F.
The trucks idle stuck and brakes need to be checked and transmission shifted hard or wouldn't shift at all and the trailer dog tracks to the drives side .sheryl B.
Too much hassle. I had reserved a truck online. Upon arrival, I was told that the truck that had been assigned to me wasn't available. I would have to take a smaller truck for the same price. I had to discuss the details with the manager. After about an hour, I was finally on my way. The furniture pads were soaking wet. Apparently they had been left either in the rain, or stored in a damp location.Dempsey B.
This store always treats me well and does a great job whenever doing business with them!Brynden S.
The previous renters hadn't cleaned the back of the truck. Other than that the staff was great and pick up was smooth.Cheryl D.
Le client n'a pas laissé de commentaire.Janet A.
In general, I would not recommend uhaul to anyone. They have me a locked in quote when I reserved my rental, then charged me about 400 dollars more, which we have been told by customer service that the extra fees should not have been charged, yet they haven't been refunded. Then upon drop off, uhaul charged us another 206 for extra rental fees that shouldn't be. We were told we had 2 extra free days, due to the storm and an accident on the way and that we were able to drop off in a different location, with no extra fees, being that it was half the miles we paid for and more fuel in the truck than when received. Not using them again. I'll go with perspective in the future. At first glance, they seem more expensive, but adding all of the extra fees that should not have been added, it equals out to be what penile quoted me. I have friends that have had the same issues with uhaul.jennifer S.
Le client n'a pas laissé de commentaire.James A.
Truck smelled like an ash tray. Had sunflower seeds spit all across the floor. Some sort of gummy candy smashed in the floor.Lamar Deon T.
Services supplémentaires à cet emplacement
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