Customer Reviews for U-Haul of Fair Field

3326 évaluations

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine Alexan L. 
Évaluation :
3

He did not explain to me when I asked several times why I almost lost all my deposit money

Rhonda Kaye H. 
Évaluation :
4

All of the employees were friendly and great. I was treated very friendly and professionally

Joseph L. 
Évaluation :
5

Helpful and friendly staff.

Philip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

All of the guys who helped me were top notch. Friendly and professional! Great experience

Ronald P. 
Évaluation :
4

Aucun

Jonna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

april B. 
Évaluation :
5

great customer service .. the fellas working there were very helpful and friendly

Michelle R. 
Évaluation :
5

Everything was great!

Jamie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boniface Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES EDWARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES M. 
Évaluation :
5

Not a thing! Kurt, especially, was exceptional.

Andrew John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
1

Truck was dirty. The guy who wrote my rental up was really nice. But the guy next to him was very rude and just kept complaining about us and other people coming in.

Nicholas Andrew N. 
Évaluation :
1

I was charged over double for my rental than I initially contracted for, and have not been able to resolve the situation by calling. I have called 3 times, each time have been on hold for over 40 minutes. I was charged a 20 $after hours service fee which was built into the contract, but is rather ridiculous as my rental period was for 6 hours, and began at 7:30 pm with the store closing at 8pm. Why this fee wasn't already included in that situation seems dishonest and misleading. More importantly, I seem to have been charged double for my rental. An explanation for this has yet to be provided as I cannot reach anyone to try to resolve this matter.

Jeremy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry C. 
Évaluation :
2

The truck was worn out and hard to drive because of so much play in the steering. I thought several times it was going to quit while waiting at a red light. Staff was not friendly at all and acted like I was bothering him by being there. Literally tossed the keys across the counter and said “it's out back.”

Kevin D. 
Évaluation :
5

The dolly did not work the best would not strap down tight but still did the job so can't complain overall

Ezekiel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann R. 
Évaluation :
5

Great place!

Paul F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana Darlene S. 
Évaluation :
5

Really nice helpful

Silas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Allen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
3

Was great equipment other then besides the workers were not the politest. But if you over look the workers it was great.

Mikala Annmarie W. 
Évaluation :
4

When I rented it on line I was told the price would be 40.05.Yesterday I received my bill and was 120. I think I should have been told this up front. It's paid now but a heads up would have been good!

Keith N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Lynn M. 
Évaluation :
5

Great service, and equipment!

joseph W. 
Évaluation :
5

Very efficient. Got in and out quickly.

Greg B. 
Évaluation :
1

Explain protocols to customer in person instead of q random text after they leave the facility. Its not a good idea to encourage your customers to text and drive. The check in guy was rude. The manager was great and above average the only bright spot.

Woodrow K. 
Évaluation :
5

Devin was very polite and friendly.

Tag Cecil Jr H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN MARIE F. 
Évaluation :
5

Kirk was the representative that handled my reservation and I honestly think he should be running his own store it's seems that he has complete knowledge of your store policies, how to make a professional connection with every customer he comes into contact with. The store was very clean and Covid-19 friendly. At the end of the day after the smoke clears in my honest fair opinion Kirk needs a raise and a promotion he is professional

Ronald K. 
Évaluation :
5

Great service!

victoria B. 
Évaluation :
5

Every thing was great. The staff were professional and polite.

Joey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER LEE T. 
Évaluation :
5

It's nice dealing with a female now days. Very polite and informative.

Heather R. 
Évaluation :
4

But made the reservation a week ahead and didn't have what I needed at time of pick up so had to drive 30 mins instead of 10 mins to pick the one I needed up

patty R. 
Évaluation :
5

Thanks , great work

Cynthia W. 
Évaluation :
1

Tried to call location several times. Couldn't get through. They picked up and hung up the phone twice without talking.

Devin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn R. 
Évaluation :
5

Nothing. Everything was handled professionally! Very happy with it all. Especially with the new girl. Blondish hair. I think her name was Heather. She was very polite and informative and if she didn't know the answer right off she found it out immediately! Great job on whomever hired her.

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Excellent service à la clientèle

TERESA H. 
Évaluation :
5

Helpful, courteous, explained details thoroughly.

Brian Scott W. 
Évaluation :
5

Work on the tie downs inside the trailer . 3 is not enough . I was moving furniture and needed at least 2 more tie downs on each side . The three on each side is fine if you are hauling objects as long as the trailer only. That was the only complaint I had .

Kenneth Ross S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
5

Super friendly staff, well trained in customer service. They should train other businesses. Let me borrow an adapter so signal lights would work. Rent here often. Will definitely return.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Keep up the good work!

Carla M. 
Évaluation :
5

The young man who waited on was extremely nice and welcoming. He made my day. The other staff was friendly and cordial also. It was nice to walk into an establishment and see happy people. Body language was great. They seemed very proud to be doing their jobs.

Patricia Ann H. 
Évaluation :
5

Great experience didn't need to change a thing!

MARC V. 
Évaluation :
5

The gentleman that checked me in was great! The after hours return makes it really easy.

Chris A. 
Évaluation :
1

For starts make sure the employees are professional and friendly, not rude and useless. Quit making your customer's do your employee's jobs and blaming COVID-19 for the new policy. Also train your employees better so they don't accuse the customer of damaging the vehicle when it was clearly damaged beforehand.

WILLIAM DREW H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
1

I reserved the cargo truck for after-hours pickup as I wasn't arriving until 1845 (15min before store closing). I didnt receive the first text confirmation. A second one was sent, as staff was present on site until 1930. I followed the text hyperlink to complete the reservation for vehicle pickup. At first the electronic system (via the text link) transitioned to the page requesting me to input the vehicle mileage and my statement for vehicle inspection. I couldn't due the system never presented the code for the vehicle key lock box. Using the back and refresh buttons did not populate the screen with the lock box code. Therefore, I pulled up the Uhaul website, looked up my reservation, followed the screen prompts, got the lock box code screen this time, but the online system skipped the screen for inputting vehicle inspection and mileage. The lock box code screen was followed by a screen indicating I had declined the Uhaul offer for vehicle protection. Again, the back and refresh buttons didn't help to populate any option for me to select accept or decline. I neither verbally told staff I would decline this option nor did I get the opportunity online to make a selection. Somehow, a declination for vehicle protection was already selected without my permission. I did take a picture of the odometer mileage prior to driving the cargo van off the Uhaul lot. I also took pictures of its condition: a layer of dust on the exterior, muddy footprints inside the cargo section, and a right rear tire low pressure notification on the dashboard. Per Uhaul instructions, I looked for the sticker posted on the vehicle exterior, indicating the appropriate tire pressure(s). It did not exist. I returned the vehicle the next morning around 0900 due to these concerns. The first staff member (a Black man), obliged to do the vehicle inspection, but stated they dont record it on paper (a common practice Ive witnessed during multiple Uhaul vehicle pickups). He directed me to the store manager for such a record. A written account of the inspection and results is only reasonable for legal purposes. I explained the above concerns to David, the store manager. He stated he would reverse the original reservation, did a 360 vehicle inspection with me, went back to the store counter, returned with an invoice for the miles I had driven the vehicle, and asked for my drivers license to make a copy. On review of the invoice, there was an electronic font signature with my name. David explained I had already signed it, when I didn't. Furthermore, I ask why the email address “pinkmonkey2019@icloud.com” was showing in the invoice header. I didn't give this email address to the staff, I noticed it when I followed the online reservation checkout turorial, changed it to “lancaster3@marshall.edu”, and at the time of this event, that email account was only 1mo old. David insists that I must have put it in the system or had a staff member do it at dome point. I reply that isnt correct, as Uhaul of Pawtucket (whom Ive had a storage unit with since June 2017) is using “lancaster3@marshall.edu” to send correspondence, has never been given the other email address. So, I ask again, how did “pinkmonkey2019…” get listed on the reservation. I also question the legality of a fake signature on my behalf appearing in the invoice. David states the mileage must be paid before he can reverse the original reservation (due to systems errors causing an incomplete checkout). He returns inside the store and i remain outside to call my mother to help me make sense of this increasingly concerning and frustrating experience. Upon entering the store, David states the invoice has been paid. I ask how because I have “authorization for transactions” turned off. He reiterates that he was able yo get it to go through. I immediately check my balances on my banks mobile app, show him that no transaction has be authorized or attempted by Uhaul that day, and the screen showing authorizations are turned off. I step outside to decompress. I call customer support. During the call, the representatives voice changes to one sounding like a Uhaul staff member who showed up that day off duty. His goal is to help me understand because “im confused”. When im wanting answers to set events during this experience. After the phone call, which I closed after 45min +, I returned inside the store to be told David went to lunch (right before I called customer service) and has not returned. I asked about the reservation reversal he spoke of, indicating I wanted to ensure this transaction gets finalized and I obide by my responsibility to Uhaul. The black female staff member yells out, hes not reversing it, I am misquoting what he had offered. I simply reiterate Davids offer (my mother was on the phone with me during the time David stated the offer and vouches for it). She just restates i dont know what im talking about. Several components of this experience I do have a record of in audio or picture format. Collectively, the staff were not listening to my concerns or questions and came across as glossing over them to provide a scripted answer to a “dumb confused customer”. I did not appreciate the lack of “customer service” provided. It was an insult to my intelligence and knowledge about Uhaul based on multiple prior positive experiences. I consider the length of and time spent on the recounting of my negative experience at the FairField Uhaul Moving snd Storage facility is certainly indicative of my frustration and disappointment.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina M E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Lee M. 
Évaluation :
4

Met at truck. Impressed

Blair R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA A. 
Évaluation :
5

I have always come to this place its good service nice workers

DIANA C. 
Évaluation :
4

I did not approve them making a copy of my drivers license with their own personal phone why do you need a copy of my drivers license why can it not be scan on the barcode now someone has a copy of my ID and I do not know where that ID can be dispose or protected I am going to send this issue to the attorney general

Elson G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delena Dolray M. 
Évaluation :
2

Staff were uptight and snappy. Eventhou we have to be careful due to COVID, don't have to be hateful.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT OMRI H. 
Évaluation :
5

Representatives were quick, efficient, & polite.

Joseph L. 
Évaluation :
1

Once handed the key the truck was parked in a very difficult spot to leave the location, the fuel in truck was not full however the contract said it was

Lori A. 
Évaluation :
5

Very good location and accommodating service.

PAUL DANNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER WAY R. 
Évaluation :
3

No improvements are necessary. The staff was very helpful and friendly.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARSHEILAH TYLIS H. 
Évaluation :
5

All went smoothly...

KEVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leeland L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Lynn M. 
Évaluation :
5

Easy and quick. Very nice staff.

CARLA LEONA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA TATE S. 
Évaluation :
4

The only issue I had with this site is related to how they answer the phone. They answer promptly, ask if they can put you onhold, then put you on hold without waiting for you response. I called 3 different days, waited 20 minutesor greater, never talked to anyone and just hung up.this is very frustrating.

Shirley R. 
Évaluation :
1

Ice/snow storm 5 days prior to pickup. Was given a truck that was literally frozen shut. Had to spend 30 $on de-icer and chisel it open myself! Pics sent to email to confirm condition were of a perfect truck. Definitely NOT the one I was given!! When I called, I was told they cleaned it off and it snowed again. Negative. I work AND live within 2 miles of this location. Also rented a dolly. They said they didn't have it so would refund. No refunds were given.

Robert Lee Iii C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
5

Great experience at both the NH and WV locations.

Julie W. 
Évaluation :
5

Great customer experience. Very helpful and answered my questions. Would definitely recommend this location.

JULIE ANNE W. 
Évaluation :
5

These guys always do a good job!

DESTINY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny M. 
Évaluation :
5

Smooth Transaction - Great Job

DANA A. 
Évaluation :
4

The lot is too small.

Ethan H. 
Non reviews have been submitted for this location.

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