Customer Reviews for U-Haul of Fresno

10268 évaluations

6116 N Blackstone Ave   Fresno, CA 93710
(N Of Bullard Av)

(559) 487-1733

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(559) 487-1733

6116 N Blackstone Ave
Fresno, CA 93710
(N Of Bullard Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

MOON P. 
Évaluation :
5

Great crew

Bennie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley A. 
Évaluation :
2

Waited a long time to actually be helped. The initial employee who helped me was not clear in communicating which specific truck I had rented and was doing everything he could to avoid actually showing me which truck it was (another employee eventually had to step in to show me). I had paid for furniture pads, but they were never put in the truck, so I had to drive back to the lot and then wait again as all employees were helping a single customer. It feels like the employees do everything they can to avoid actually interacting with customers. Truck was clean though.

REBEKAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Efren I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
4

The issue I have is that I did not exceed more than 20 miles with my rental. However, they claim I used more than a quarter of a tank of fuel. Next time I'll use a more honest company.

TOM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R. 
Évaluation :
4

The truck was well maintained mechanically, but the truck was very dirty and the windshield was very dirty and covered with bug splats.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NAGEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
5

Great experience. No issues at all. I was in/out before I could say Thank you.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton C. 
Évaluation :
5

Seven gave me excellent service. He helped me once before at a different location in Fresno and he was amazing that time as well. I deal with a lot of people but I remembered him because his customer service stands out. He should really be recognized.

Jaimee O. 
Évaluation :
5

Check all trucks. My truck had no AC, the back door on my truck when pull up kept coming off track making truck door not able to close I call into store and reported it... I felt I should have been Receive compensate for my troubles

Jennell N. 
Évaluation :
5

Very courteous employees

DIANA M. 
Évaluation :
5

Late shipping date, the guarantee is not true!

jimmy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara B. 
Évaluation :
5

I told the lady I was going about 10 miles she put 5 miles I went 9 miles so I got charged extra for going over

Clinton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
5

Web site is worthless trying do express check

RICKY L. 
Évaluation :
5

Fast seevice

ISMAEL G. 
Évaluation :
5

Staff was friendly, helpful and did their best! Merci.

ROBERTO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENNAN E. 
Évaluation :
1

This location needs help! The wait time is not great, corporate uhaul help your staff, get them more employees. They are short staffed. I will not recommend uhaul because the process was not as smooth as it was advertised. Between billing dept and the actual location the communication is not streamlined.

VANESSA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Excellent service!

Adrian C. 
Évaluation :
1

Stop sending me this shit. I've never done any business with you and don't intend to.

STEVEN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesusa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua V. 
Évaluation :
5

This Uhaul, especially Corey is very efficient and helpful.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T. 
Évaluation :
5

Other than not having the blankets they were very friendly and apologetic for not having them. But they did get me the 2 dollies I ordered after I explained what happened.

CHRISTOPHER F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DESIREE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro C. 
Évaluation :
5

I think you're doing excellent already! Nice job..!

YANNICK T. 
Évaluation :
5

Clean the lot better but I know that's hard with the foot traffic in the area.

Michael C. 
Évaluation :
4

Cool employees

ROY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA H. 
Évaluation :
3

The rep I worked with (Cory Lynch) was great! He was helping myself, another customer as well as helping a co-worker in the yard. He was hustling to keep customers and equipment moving trough the yard and making sure no “traffic jams” happened. Hard workers like him need to be recognized! Thank you Cory!

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
5

Easy in and easy out. Thanks you. Great staff and very helpful.

Mark G. 
Évaluation :
5

Great customer service at the front counter. I don't remember her name, but she was awesome!!

Edmond C. 
Évaluation :
3

Your Website didn't work when I tried to drop off. Wouldn't take my location correctly and padlock wouldn't work to secure dolly inside truck. Homeless camp in drop off area made me very nervous. I didn't want them to damage the truck and I be liable. I drove the truck home for safety and then returned again in the morning. So frustrating. Added time and miles. Was charged for two days rental but the manager corrected the wrong.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURDES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
3

Truck was not ready. Hand truck & pads were not loaded. And, the truck was out of gas! A technician had to hand carry some gas cans to put some gas in the tank so the truck would start. Then I had to stop at a gas station to get enough gas for the job! Inexcusable!

Dennis S. 
Évaluation :
5

The only thing is the service line does take a while, Kelly was very helpful though! Very good rental experience!

KEVIN M. 
Évaluation :
1

Got charged 52$ extra dollars for gas when I had filled it up how I received the van. I even took a picture of the gas when I did the uhaul inspection in the website

Isabel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KINA M. 
Évaluation :
5

The first person we met was someone who worked in the yard. No words were spoken, but he came with a smile and cleared a space in the handicapped parking spot for me. Everything went fairly smoothly, but we did get a truck that wasn't clean. It ran well though.

gaylene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
4

Straps came off of tires on two separate instances. I believe the ratchet devices are defective and need replacing. Was given 50 dollars off rental for compensation for the inconvenience. I'm hoping that employee I reported this to ACTUALLY repairs the equipment before someone actually loses a vehicle while towing

PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE D. 
Évaluation :
5

The gentleman that checked me in picking up the U-Haul on the first day was excellent ! And the gentleman that helped me returning the truck was excellent ! This U-Haul location is the best I've been to staff was awesome !!

Jason P. 
Évaluation :
3

No the location gave me a truck that was on empty! I ran out of gas 1a half a mile down the road in a 36 foot truck!!!! Then was on hold with customer service for over a hour. Finally called my neighbor to bring me gas. No one ever answered from uhaul for roadside assistance. This was NOT OK

CYNTHIA D. 
Évaluation :
5

The 4' x 7' trailer has a carrying area that is only 39” wide. I had a 40” wide item. Why in the world do you rent that as a 4'x7' trailer???

MARK B. 
Évaluation :
5

Great service

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE M. 
Évaluation :
5

Friendly and quick service

Ruth J. 
Évaluation :
1

Better costumer service. Associate did not want to be there and took it out on me with horrendous customer service! I will NEVER go back there ever again!

Francisco D. 
Évaluation :
1

After hours drop off was not as quick as I thought. UHaul email link would not proceed past location sharing even after giving permission to do so. Then downloaded app and tried after hours return, but the app would not upload photos even after giving permission to do so. Had to coordinate with customer service rep (whom was very helpful) to send photos as proof of return. I used a Samsung Note 9 phone to coordinate drop off, and even though the phone may seem old it should still be a good phone to work with the app without issues. Eventually I was able to close out the return, but was frustrated that I had to miss a dinner appointment due to the delay in returning a UHaul trailer via after hours.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar V. 
Évaluation :
3

I returned the truck after hours, as I expected. To avoid extra fees I tried to follow your process to check in via website. After 30 minutes of trying, nothing worked. So I paid an extra 20 bucks because your “easy” system wasn't. Another customer then went through the same issue. Unless reversed, I won't ever return

DENNIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolores R. 
Évaluation :
4

The vehicle outside was very dirty and with a lot of bugs in front and mirror, the location need room for leave the costumers vehicles. I need to leave my car on the street and the area is not totally safe.

ANDRES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT A. 
Évaluation :
5

Kelly at the front desk was amazing...patient, pleasant, understanding and extremely knowledgeable when explaining and demonstrating how to to use my cell phone when picking up a rental. And the return check out was extremely efficient and fast! Merci.

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hector R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia S. 
Évaluation :
5

There was a challenge associated with our rental which was very effectively resolved in a perfect manner. Fantastic customer service which was very much appreciated.

Steven K. 
Évaluation :
1

The return was terrible. The uhaul employee unhitched the trailer, while complaining he should be on lunch break. Then he improperly input the return and said my credit card was rejected. Went inside after 20 minute wait, was told that the computer was slow and told to wait longer. Finally the counter person reviewed the check in and realized it was done improperly. My credit card was not declined, and it was approved as soon as the return was properly input. Miserable experience.

WILLIAM H. 
Évaluation :
4

Great employees. You need a better system for check in and out.

ERIC F. 
Évaluation :
1

The way Kelly speak to costumes she should not be yelling at costumes no matter how busy they are!! This worker ruined my day & the way she talked to me it is not acceptable.

JOSE L. 
Évaluation :
4

none

Edgar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KULJINDER S. 
Évaluation :
5

Extremely disappointed that I was charged an extra day without my authorization. I signed in Placerville at 12:15pm, I didn't leave till 2pm just because they were busy. I returned the trailer in Fresno at 2pm and was told I was on time and no additional charges would apply. Shortly after I received an email that I was charged for another day. After waiting on hold for an hour, I was told to call I different number. I didn't authorize this charge and I went through quite I bit to get the trailer there by 2pm. I would appreciate a refund for the one extra day. Rules are rules and I get it, but I can also rent from somewhere else next time.

Christopher F. 
Évaluation :
5

The customer service at the location was great but the truck was not properly maintained. We had a weird shake after we got on the freeway loaded and later realized it was a tire that had bubbles and was in bad condition. Only way we figured it out was when we had a blow out, in which we had to wait over 2 hours to submit a claim and wait for a tow truck.

DOYLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRENE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
5

Great service

Paul N. 
Évaluation :
5

You guys do the absolute most already. I'm so appreciative for everything you guys have done. I've rented these trucks for a few years now and uhaul is a life saver

TYLER E. 
Évaluation :
5

Service was great person met me when I brought the truck back. 2 minutes and I was done and finished and on my way

Danny S. 
Évaluation :
5

Very good

Margie E.  |  Expérience générale 
Non reviews have been submitted for this location.

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