Customer Reviews for U-Haul of Gettysburg

3 258 évaluations

925 York Rd   Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

(717) 337-1535

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(717) 337-1535

925 York Rd
Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN R. 
Évaluation :
5

Excellent customer service

JASON S. 
Évaluation :
5

The gentleman helping me was so nice and personable!!

WENDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Staff was great.

ROBERT C. 
Évaluation :
5

I felt the mileage rate was a bit high and was told it was because it was on a weekend, especially when you pay a duly rate too! With gas prices being as high as they are, a little break on the mileage charge would go a long way. I would consider using a rental when traveling more often.

Barry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy C. 
Évaluation :
5

The staff was very friendly and helpful

RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Terrific service. The guys were friendly and very helpful.

ROGER L. 
Évaluation :
5

The guy working that day forgot his name was beyond helpful and excellent.

BRYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane W. 
Évaluation :
5

With my positive experience at the Gettysburg U-haul, I can't even begin to phathom where improvement could be implemented. They were the most polite and professional group of people to deal with. They took the time to talk to you, you were important. Prior to calling Gettysburg, I called 5 other locations, not only was the equipment not available but their demeanor was not one of a people willing to assist. Gettysburg gets 10 stars from initial call to pickup then return. Will use their services again AND will refer orhers there too.

Phyllis B. 
Évaluation :
5

Courteous staff and fair prices. User friendly and well cleaned.

BRANDON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK S. 
Évaluation :
5

The employees at pickup and drop off sites were very friendly and helpful.

Stephen H. 
Évaluation :
5

Keep it up, always happy when I come here!!

Chad N. 
Évaluation :
5

Customer service was excellent.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
3

Our U-Haul was a rough ride that honestly seemed like it may have left us stuck somewhere. Definitely not as smooth as a van as it claims. Additionally, there was dirt all over the cabin which we had to clean prior to loading. For a company that charges when dirty, one would assume you would clean it. Self check out was a little harder than described and I would def recommend to anyone to just pick up and drop off in person. Our drop off went quick and he was friendly. Ultimately the U-Haul did what we needed to and we moved from here to there with less trips than expected.

Fidel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
4

Keep up the good work!

Walter W. 
Évaluation :
5

Just keep doing what you're doing. The staff at the Gettysburg location are all terrific.

Albert M. 
Évaluation :
5

Nothing. Staff at Gettysburg are kind friendly and excellent. All of them!!

MICHAEL B. 
Évaluation :
5

Nothing. Staff is courteous and professional. Took the time to explain everything about the rental. Procedures for returning the vehicle.

ROSANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
3

The gentleman at the desk was very pleasant and professional.

Steven S. 
Évaluation :
5

a

Howard H. 
Évaluation :
3

The location was supposed to open at 7:00 AM and we had a 7:00 AM rental reservation. No one was there. After several calls to U-Haul Customer Service they were able to contact the franchise president who came in at 8:15. Good news, we still got a truck and a discounted rate for the delay.

DAVID M. 
Évaluation :
5

The mechanical side of the truck was awful. Too much play in steering wheel, out of alignment, breaks squealed badly and the back door felt like it was sticking.

Anita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
2

I cant give a positive response until this is resolved because im not sure who over charged me. However, if im being charged for a extra day i would not recommend nor use uhaul again

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn F. 
Évaluation :
5

No complaints with this pick up location. Very disappointed in the customer service when making reservation. Truck wasn't available at the original pick up location after I received confirmation. Very stressful to have to deal with less than 48 hrs of my pick up.

Tracy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly A. 
Évaluation :
5

The two employees I dealt with were exceptionally polite, professional and friendly. I can't recall the woman's name, but I think it was Georgia. The male employee was a Mr. Read. It was an overall enjoyable experience, dur mostly to these two employees. Please pass on my best wishes to them.

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvana B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger L. 
Évaluation :
5

Kyle was great. He was working alone but greeted everyone as soon as they walked in.

Mark B. 
Évaluation :
5

Easy to rent, reasonable prices,communication with employees was very good

JODY E. 
Évaluation :
5

This was my first time renting a box truck from Uhaul for a move, and I gotta say the process at the Gettysburg uhaul was the smoothest part of my entire moving day. The employee (I think his name was Ryan? It began with an R - sorry if I got that wrong!) was extremely friendly and professional, was able to answer all of my questions and got me promptly on my way. I'm a seriously happy customer thanks to him and will definitely be bringing more business to my local uhaul in the future. I think he may have been the only employee in the place at the time, which makes the whole experience all the more amazing as I saw him balancing a variety of customers in my short time there. Give this guy a raise, promotion or something because he absolutely killed it this Saturday!

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

I don't think you could ask for much better service than what I received.

Walter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

I had appointment @ 4pm. No one was in the office. I waited about 10 minutes or so before the clerk came in and went right to the computer. He didn't look at me, did not acknowledge me, nothing. He continued to work on the computer after two minutes I finally asked him if there was someone that could help me.he never looked at me,never greeted me, he hurriedly said he was helping a customer and he'd be with me after he's finished while, again, not even looking at me or even acknowledging my presence. As soon as his coworker came in from helping another outside customer, the clerk started laughing and joking with the coworker but had no decency to greet or acknowledge a customer who could potentially walk out. The other gentleman was attending to me and was very cordial. Maybe the clerk doesn't know that if it weren't for the customers , he would not have a job.

BARBARA R. 
Évaluation :
5

Very efficient and friendly

Regina E. 
Évaluation :
3

Need to have more than one person working on a Saturday afternoon. Likely the busiest day of the week for U-Haul, and one employee cannot handle the amount of customers. When I returned the trailer, there were three others waiting to return equipment, and others coming in while I waited. The lone employee was busy doing a contract for a storage unit for another customer. This is no fault of that employee, he was doing all he could, but because he was there alone, there were several unhappy customers who were waiting. Other than the long wait to return the trailer, the rest of the rental was as expected from U-Haul, excellent. As a suggestion, advertise that the Self-Return can be accomplished even during normal business hours. The signs as they are, make it appear that Self-Return is only for outside of normal hours.

Brian C. 
Évaluation :
5

Very accommodating

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaimie M. 
Évaluation :
5

Nothing! Top notch service across the board!

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Just keep doing what you are doing, no need for any improvement ,I just stopped by without a reservation, and I was driving a uhaul van 10 minutes later at a very reasonable price. Don't get any better than that!

Robert E. 
Évaluation :
5

Service was great... Very happy with the service.

Sherri B. 
Évaluation :
5

Working with U-Haul in Gettysburg Pa was great. They were courteous and respectful. They went above and beyond my expectations. Merci.

Adam S. 
Évaluation :
5

At drop off (Saturday, noon), there was only one person working. He had to finish with the person in front of me then go inside to take care of another person before helping me to close out. There was the earlier drop off in front of me and another in the other return bay so I could not disconnect the trailer myself to speed the process as I had to wait for it to be moved. The guy was nice, friendly, and a pleasure to work with - he took it all in stride. But for me, what should have been a five minute drop off took much longer.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Not happy at all! I booked my reservation online 2 weeks prior then on the day before pick up I got a call saying my pick location changed reserved pick up location was 2 blocks from my house new pickup location was 16 miles away. Also, my drop off location changed as well had to drive 3,5 miles instead of the original 0,9 miles. Also, was charged $20 for 4 gallons of gas absolutely no way I was under by that amount maybe 1 gallon and that's being generous! Look for another company

Jason H. 
Évaluation :
5

Other than the mountain of paperwork your associate was very good very knowledgeable would recommend this to anyone

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Kyle went above and beyond to help me get my trailer set up and out in time

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose E. 
Évaluation :
5

Very helpful staff! Made us feel welcome to Gettysburg.

Jeffrey H. 
Évaluation :
5

Very nice experience both with the gentlemen at U-Haul, and the moving help I booked through U-Haul. Everyone was always as helpful and thoughtful as they could be. Don't like moving, but the guys at U-Haul made this easier.

Shadoe D. 
Évaluation :
5

Even though there was a slight hiccup in our reservation, the staff (Rory and manager- I can't remember his name) were more than accommodating and helpful, and I would recommend them to anyone!

Julie H. 
Évaluation :
1

George was a crotchety old man with zero customer service skills and made the rental experience stressful.

John R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Y. 
Évaluation :
5

Awesome people and a phenomenal location. Cannot recommend enough!!

Adrienne R. 
Évaluation :
2

Slow, only one person could get the computer to work and even then they had issues.

MARK S. 
Évaluation :
4

The app for truck share 24/7 was frustrating to use and I ended up having to go inside and get help. They were very helpful but frustrated with the app as well. I was glad I picked up during regular hours or I'm not sure how I would have gotten my rental when needed.

Dori C. 
Évaluation :
4

The associates at pickup and drop off were very helpful and pleasant to deal with.

Nathan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn A. 
Évaluation :
5

Smooth and easy

ROBERT E. 
Évaluation :
5

Our order was not as it should be and it was my fault. These guys fixed it for me. Told me not to worry. Took care of the issue. It would have been a huge deal and they fixed the issue. The check out man was the same. Very helpful, professional.

Jane B. 
Évaluation :
4

This wasn't the location I requested, I guess Uhaul doesn't care what you do online, you get what you get. Not sure what happened to customer service.

Karl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
3

Trailer tires should be checked for proper pressure and damage such as bulges. One of Our auto transport tires blew out after 150 miles. There had been a vibration the would come and go that was completely resolved on the replacement tire. Unfortunately the replacement had to be done on the shoulder of I-95 and took almost 3 hours.

Jason D. 
Évaluation :
5

Excellent service

Christopher P. 
Évaluation :
2

Untrained employees, poor service

JON A. 
Évaluation :
5

not a thing the person who waited on us was knowledgeable and very helpful in and out very quickly equipment was superior this was about my 4th time using Gettysburg's services and they have never given me any reason to complain keep up the good work

Richard S. 
Évaluation :
5

The customer service staff was excellent :)

Shane S. 
Évaluation :
5

Great service, the employee took his time to help me with everything. This will definitely be the service I use next time I need to move stuff.

Giovany G. 
Évaluation :
5

Great service!

deb k.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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