Évaluations des clients U-Haul of Gettysburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Gettysburg

Cote générale :

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michael K.
Évaluation :

Were given conflicting information as to how soon to reserve a truck. No knowledge on use of EZ Pass transponders on UHaul trucks. Our email address was incorrect (although it was spelled out 3 times) so a contract was not received. Truck was clean, but gas tank was half empty and no personal instruction given regarding truck. (Store opened 45 minutes late as employee's car broke down on the way to work and another employee on her day off had to be called in.) Incorrect information given in regards to getting credit for returned boxes. Quite often when the Gettysburg store was called, the call ended up being transferred to your 800 customer service department. Fortunately one of our final calls was answered by Yvonne Davis who was able to finally help us in regards to our refund for unused boxes. Truck was to be returned to Alma, MI but store was closed due to owner's back surgery. It would have been more professional if the owner had notified UHaul of the temporary closure so the information could have been passed on to us before we got there. We had inadequate directions to find the UHaul in Mt. Pleasant. All in all, not a pleasant experience until we dealt with Shaun Cromar, general manager in Mt. Pleasant at the Parkway Dr. store.

james B.
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Le client n'a pas laissé de commentaire.

GEZIM S.
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When we got there, there was confusion on if an employee was going to come out. Then the employee charged us for the gas when we had filled it to the level we picked it up at. He admitted that our document matched the gas level that we returned it at, but his system said something different. He couldn't undo it without a manager, which he didn't even know the hours that the manager worked. Wouldn't come here again.

ROBERT COMER B.
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No suggestions.

samantha D.
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Le client n'a pas laissé de commentaire.

Paul A.
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Le client n'a pas laissé de commentaire.

Kevin H.
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Have more team members during busy hours.

Thomas W.
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Le client n'a pas laissé de commentaire.

SETH D.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Gettysburg Location Always has great customer service!

Patti F.
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The van was great. Very roomy and road smoothly. Andrew was very helpful and nice both when we picked up and dropped off. Good Uhaul experience! Thank you!

Eric F.
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Le client n'a pas laissé de commentaire.

Stephen P.
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Local truck ran fine however it is older and there is a lot of slop in the steering.

Lois M.
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I have been using this uhaul service for four years now and rent a truck at least once a year and have never had an issues. They have trucks available, check in and check out is very fast. Thank you!

ROCCO D.
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My reservation was messed up. I got there and the trailer i had reserved was already gone. There was a walk in and my trailer was given to that person. I also got a confirmation of payment for my rental with my old address which I updated prior. I also got a confirmation for another rental with my new address and a different persons name and credit card #. So someplace there is a error. I had to use a different kind of trailer less the ramp that I wanted. I made it work.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

THOMAS S.
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Le client n'a pas laissé de commentaire.

JOHN C.
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Let people know if they are returning unused boxes they need a receipt even though they say uhaul all over them can't seem to find mine now I'm stuck with them

Brian W.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

Abigail B.
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It was not a good experience. I put in an order for Friday, oct 16th. The 24/7 wasn't working...at first I was told it was because someone had totaled the 15ft truck I had ordered. Then after waiting and trying for an hour- I was told actually it was because the whole system was down...and U-Haul can't do paper rentals. I asked about the $50 guarantee...and was told it didn't apply. The person working at 3:30pm...was unprofessional, talked about when he quits, hung up after talking with someone and called her a bitch (I kept silent and waited patiently). I then had to rearrange everything for Sunday- make another trip to Gettysburg for the U-Haul...and the person who worked Saturday didn't set up my 24/7. So I still had to go in, and wait for the employees (Sunday employees were excellent by the way) to put in my blankets and dollys and find a truck and key). As of right now- I can't imagine going back there unless things change for the better.

VINCENT S.
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Staff was knowledgeable and professional.

WILLIAM M.
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Le client n'a pas laissé de commentaire.

Robert F.
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Le client n'a pas laissé de commentaire.

Rodney M.
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Keep up the good work.

william D.
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Le client n'a pas laissé de commentaire.

Eric N.
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Le client n'a pas laissé de commentaire.

ROBERT W.
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The young lady that made my reservations was outstanding. She helped hook up and unhook. She needs more help!!!!

William C.
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Le client n'a pas laissé de commentaire.

CRAIG H.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

mark H.
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Associate was very helpful.

Rohit P.
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I booked u hual in my location and the day i go to pick up they told me they don't have any u hual in my location and i called coustumer service they told me to get that from 55 miles far in other location. so i had to go all way that far to get u hual. and after that some stupid employee after drop up they charge me around $4000 on my credit card and i had to call them back and they told me that was there mistake . so i will never ever prefer u hual.

Rodney M. | Expérience générale |
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Great staff, they are often very busy and yet they handle it gracefully.

Ted L.
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The truck cab did not look like it had been cleaned, let alone sanitized, in quite awhile. I think under these conditions the cab should be cleaned and sanitized between uses.

Kelly R.
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Online reservation and pickup is very confusing! Ran into alot of problems! Luckily the people working at the gettysburg Pa uhaul location sorted everything out quickly!

service M.
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Have enough customer service people working to speed up the process of pick up and returning vehicles. 30 minutes is too long.

Cynthia C.
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Nothing, they were great!

Linda B.
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Le client n'a pas laissé de commentaire.

SAMANTHA MARIE M.
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Le client n'a pas laissé de commentaire.

Thomas O.
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Le client n'a pas laissé de commentaire.

Rodger B.
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Cap was missing allowing dirt and water to contaminate wheel bearing. This was reported when I returned trailer.

Trina D.
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Le client n'a pas laissé de commentaire.

Charles W.
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The vehicle I rented for a 1-way move had a consistent pull to the right and obviously needed a front end alignment. Better maintenance of the U-Haul fleet would prevent this issue in the future and is NOT indicative of the Gettysburg location.

Jeff S.
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Le client n'a pas laissé de commentaire.

William L.
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Le client n'a pas laissé de commentaire.

Linda W.
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Le client n'a pas laissé de commentaire.

Bryce G.
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Le client n'a pas laissé de commentaire.

JOSEPH M.
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Le client n'a pas laissé de commentaire.

Brendan S.
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Le client n'a pas laissé de commentaire.

Robert R.
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Perfect!!

Brian E.
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Le client n'a pas laissé de commentaire.

Coy M.
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Le client n'a pas laissé de commentaire.

JEFFREY B.
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Great people, very friendly and helpful.

Philip H.
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Le client n'a pas laissé de commentaire.

Steven H.
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Le client n'a pas laissé de commentaire.

ROBERT L.
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Le client n'a pas laissé de commentaire.

Robert P.
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I was very satisfied with the service & 20 foot truck that I rented.

Carol L.
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Signs posted to stay with vehicle, but office was so busy, it was better to park the vehicle and go into office. Staff/Owner was great! He could acknowledge arriving customers and phone calls while attending to current customer. It worked out very well!

Kimberly B.
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Le client n'a pas laissé de commentaire.

EVERETT B.
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Le client n'a pas laissé de commentaire.

Antonia W.
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Le client n'a pas laissé de commentaire.

Shannon R.
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Le client n'a pas laissé de commentaire.

Martina E.
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Would have preferred a credit since the truck was returned early.

joseph P.
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Drop-off was quick, clean, friendly and convenient.

Jeffrey D.
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Easy check in friendly service

Lori S.
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Customer service was excellent at this location. I would definitely rent from here again.

David C.
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Le client n'a pas laissé de commentaire.

EVERETT B.
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I have used the rental services at York Rd many times. They are always helpful, efficient and friendly.

paul D.
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Le client n'a pas laissé de commentaire.

Matthew A.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

James D.
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I made a change to my already last minute reservation and the associate did great processing the changes. He warned me ahead of time the van was a little dirty as someone had literally just returned it. I appreciated the warning but it wasn't bad at all. He talked me through the return process as I was returning it after hours. I thought he did well and I appreciated his help.

Michelle G.
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Location was great and very organized. Drop off was smooth and efficient.

William B.
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Le client n'a pas laissé de commentaire.

DORELL B.
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For starters I put an online reservation in and 2 hours prior to picking it up I get a call from U Haul customer service that I now need to travel 15 miles vs 2 miles to pick up my truck. They did give me discount, which was nice, but took more of my time...I also had to return the truck back to same location, usually I can drop off at any location...more time.....the kicker of it all was getting my phone blew up next morning asking where the truck was and we dropped it off the night b4, so it was sitting in there lot in Gettysburg at same spot we picked up at....how do u not c the truck returned n keys in ur box!!?? So had to waste more time in morning waiting 30 minutes to speak to customer service on phone just to be told Idk y ur getting called ur truck was checked in!

Mary G.
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Le client n'a pas laissé de commentaire.

MATTHEW C.
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Quick, easy and affordable!

Jason K.
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Le client n'a pas laissé de commentaire.

Ian N.
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Awesome staff and great customer service. The Gettysburg, PA location is my #1 choice

barry F.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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excellent service

Alisha S.
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Great staff! Overworked for a Saturday as there were only 2 representatives and it was very busy!!

gary G.
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Le client n'a pas laissé de commentaire.

Rodney M.
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Staff were terrific, friendly and upbeat. Everything ran smoothly for pickup and drop off. Great folks, great location. Thanks!

mark H.
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Le client n'a pas laissé de commentaire.

Denise P.
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Had to wait over an hour to get the key to a truck a reserved online. The place is grossly understaffed.

Jill S.
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The management and staff at this location are professional, friendly, and very helpful. I go to this site for rentals but also for propane. They are heads and shoulders above the competition.

James H.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Le client n'a pas laissé de commentaire.

Troy K.
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Two gentleman greeted me and inspected the truck right away. In and out in less than 5 minutes.

Mary Ann M.
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Le client n'a pas laissé de commentaire.

Ashley F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Martha K.
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Le client n'a pas laissé de commentaire.

Lori H.
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Have a bell or something to ring when customers arrive. I waited 10 minutes in the store before someone came in to help me with my rental.

Michael R.
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Le client n'a pas laissé de commentaire.

Christine L.
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Le client n'a pas laissé de commentaire.

melanie B.
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Nothing, the staff was following COVID-19 restrictions & CDC distancing recommendations. They were helpful & thorough upon our returning the vehicle

Matthew M.
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Easy transactIon and perfect timing. Thank you

Devin H.
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Le client n'a pas laissé de commentaire.

Edward W.
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Le client n'a pas laissé de commentaire.

Darlene P. | Expérience générale |
Évaluation :

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

james c. | Expérience générale |
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Great staff. Very helpful and friendly.

terry h. | Premières impressions |
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Very accommodating

Darlene P. | Premières impressions |
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There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Patrice O. | Expérience générale |
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In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!

deb k. | Réservation |
Évaluation :

Great service!

Non reviews have been submitted for this location.

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