Customer Reviews for U-Haul of Gettysburg

3 391 évaluations

925 York Rd   Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

(717) 337-1535

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(717) 337-1535

925 York Rd
Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

neil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Next Customer Service. Very Friendly Staff

alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Satisfied

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE E. 
Évaluation :
5

Excellent service à la clientèle

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
4

More help only one person there. But he was very helpful

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
3

it was closed on sunday when we returned truck

PHILIP B. 
Évaluation :
5

Staff today did a great job. Knowledgeable helpful and friendly.

Daniel H. 
Évaluation :
5

Excellent service à la clientèle.

Paul A. 
Évaluation :
5

Kind courteous and prompt service

Norman S. 
Évaluation :
5

Friendly service, will get my return business when I need another truck.

John C. 
Évaluation :
5

There was a small hiccup on the total cost calculation when using the online after hours check-out process (incorrectly got charged an extra day)…however the local team easily resolved it the next day prior to my credit card being charged. Overall I was very happy with the experience (i.e. customer service, text message alerts, the truck, the location, etc), which was my first using U-Haul.

Eric B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amey C. 
Évaluation :
5

Seth was really helpful

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna G. 
Évaluation :
5

The app wouldn't load but the person was very helpful. He got the paperwork done and got me on my way to moving.

Amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Smooth transactions. No issues.

Linda H. 
Évaluation :
2

The representative when I picked the trailer up was rude and couldn't care less about his job. Complained the whole time hooking up the trailer and was going to cancel my trailer because he claimed the lights were not working in my vehicle. I pushed the connector in they worked fine. Also, Complained the factory hitch needed adjustment but I disconnected and reconnected the trailer myself with no problem. At least the representative when I dropped it off was great.

Darrin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim P. 
Évaluation :
1

Get off online. When you could go to store and get a truck the same day.... I don't see why abusiness such as this would decrease the available to its customers. I personally had to schedule online a week and a half out. To then pick up my uhual an hour away in PA.

Michael D. 
Évaluation :
3

I reserved a 10 ft truck the morning of the app said my truck was ready. But then someone called to say they would not have a 10ft. They had a 15ft available. I questioned the fact that I had a reservation and they should give me the 15 at ghe 10 price. The guy basically said tough crap. So I said whatever. But now today another charge came thru on my card for $35. I called the store and the guy said it was the hold. Well the hold shouldn't come through 3 days later!! I also asked the guy about the whole reservation mess, he said I should've been given the 15ft at the 10ft price!!! So he told me to call the manager tomorrow morning. Which I will do. But this is a horrible way to do business!!

Catherine W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
5

Personal, professional customer service delivered in a friendly environment. I appreciated the fact they did a price check to ensure if a one way rental was more cost efficient to me than the costs associated with the pickup and drop off of the rental at the same site.Absolutely the first time this has ever happened for me in the rental process.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANLUIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin D. 
Évaluation :
5

Oveer $200 in mileage fees and $160 In fuel. Way too expensive. I will avoid as much as possible in the future.

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
1

This reservation was initially made at Cross Keys Mini Storage in New Oxford. Information was called in, as this reservation is on behalf of a tax-exempt organization. The date of the reservation, the building was closed and locked during my scheduled pick-up time. The owner arrived 30 minutes late only to tell me the truck was in Gettysburg; not New Oxford as it should have been. I then had to drive 30 minutes out of my was after already being behind schedule to pick-up and load. Upon arriving at Gettysburg, I was told NOT to submit my tax-exempt paperwork until after I returned. This had already been emailed to the location I was supposed to be renting from in the first place, but now that I was at a new location, I needed to submit it again. There was no apology or discount offered, which I think ought to be considered being this whole situation put us miles away and hours behind schedule. When I returned, I was told I cannot submit my tax-exempt paperwork! It had to be submitted when picking up the vehicle. I was charged a fully-taxed amount, which I would imagine is illegal being this was on behalf of a tax-exempt organization! Again no apology, no attempt to right the wrong, simply a bill $300 higher than I was quoted. I was told "call uHaul directly". I am fairly confident I will never use this service again after this experience. Very disappointed in both the lack preparation, guidance, and customer service.

Shawn C. 
Évaluation :
5

The gentleman who assisted me was very efficient . He had me out on the road in a speedy hot minute. I have delt the Uhaul for many years, and he has been right on all the time.

Robert S. 
Évaluation :
5

The app froze on our phones when we tried to order online. When we called hold time was stated as 10-20 minutes but when requesting a callback it said 40 mins to an hour. 5 minutes later we got a text saying they tried to call us back but were not able to. My phone never rung. But once we got into the store service was fabulous. They have a great employee working there he just seems to need additional staff to help him with all the customers. The Carlisle U-Haul was out of moving vans but the Gettysburg location was able to rent us one last minute on a Saturday.

Samantha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

The windshield wipers on the driver's side do not work well and leave streaks so it became difficult to see at times during the rain.

Rachel R. 
Évaluation :
5

Staff was helpful and very professional. Had me on the road in no time.

Susan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
5

Both employees were courteous and greeted me with kindness. This was the smoothest uhaul transaction I've ever had and I've used them several times. Dare I say this was a flawless transaction? Yes, yes I do. If anything, give these employees a raise. Hard work and kindness go a long way! Truck was clean, filled to the top of the tank, and ran smoothly. Everything was well explained by both employees upon coming and going. Thanks again, Uhaul of Gettysburg!

Luke N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
3

Have more than 1 customer service worker in the morning when everyone is trying to pick up their equipment

Wendy A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERNIE G. 
Évaluation :
3

The middle aged African American regional manager, who checked me in, is the rudest, most arrogant jerk I ever encountered. Is U-Haul so desperate for help that they allow his disrespectful manner? Get rid of this man!

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frendrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
4

Check in on Saturday morning was extremely slow and the vehicle I reserved was not available but the owner made adjustments that made things smoother. I was anxious driving a box truck but it was easier than I thought.

Christie A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Professional; excellent customer service; efficient !

Teresa S. 
Évaluation :
5

Very easy and quick in and out for pick up and return. Customer service was excellent. Guy was very nice to deal with. Truck worked great.

Doug B. 
Évaluation :
5

Staff was helpful and quick. Never had a problem renting at this location.

Philippe D. 
Évaluation :
5

Equipment could have been cleaner.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandy M. 
Évaluation :
5

Customer service was great!!!Mr. Bohn was an excellent service provider. A great representation for the Uhaul brand!

donna B. 
Évaluation :
5

Perfect

Robert R. 
Évaluation :
5

No suggestions. I will recommend Gettysburg to anyone

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Process from start to finish was smooth and easy. Check in person was helpful

MICHAEL C. 
Évaluation :
5

No issues at all. U-Haul hooked up trailer at pickup, and unhooked at return.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Great customer service! Helpful, friendly, easy to work with.

MEHDI H. 
Évaluation :
5

All good thanks

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Good pricing, everyone was helpful and the process was easy. Thanks again.

Nathanial M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Staff is always friendly and professional at this location. I've used this location several times and this time was no different. The Staff member was kind and professional.

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMY B. 
Évaluation :
4

1. The person who checked me out did not complete the paperwork correctly. The fuel gauge should have been 1/4 tank and it was marked higher. 2. The A/C did not work. 3. Windshield Wipers were rotted and were miserable. 4. The brake booster had a vacuum leak.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Expérience générale 
Évaluation :
1

Bad uneven seal on shed door at bottom. Rat poison dispensers and mouse glue traps on floor inside my assigned shed. Employee told me unit is not as temperature regulated as website claims. Also told me there was a flood at these units the week before & renters had to be called about it. Manager of facility absolutely refused to give me even a partial refund, even though I returned less than 24 hrs later to retrieve my stored items the very next day after renting the unit! I stood in front of employee who called their manager, and she did not even hesitate to say no to my refund request. The employee was aware that I was retrieving my stuff, but they marked my move out date almost a month later as a ploy to keep my money. I've trusted u-haul my entire life. (I'm in my 50's) but am utterly appalled and disappointed in this u-haul location and their lack of decency and professionalism!!!

THOMAS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Premières impressions 
Évaluation :
1

RAT POISON TRAPS AND MOUSE GLUE TRAPS, A TOTAL OF 3 INSIDE THE UNIT I RENTED. NO SEAL AT BOTTOM OF ROLLING DOOR ON RIGHT SIDE UNDER LOCK AT DOOR LEVEL. I WAS TOLD THE UNITS AT THIS FACILITY HAD RECENTLY FLOODED. THIS STORAGE LOOKED NOTHING LIKE THE PROFESSIONAL AND CLEAN UNITS IN THE ONLINE VIDEO. I WAS ASKED BY THE EMPLOYEE ON DUTY FOR MY LOCK CODEWORD ON THE $15 LOCK I HAD JUST PURCHASED. WHEN I TOLD HIM I FELT UNCOMFORTABLE WITH THAT HE SAID HE DID NOT HAVE TO HAVE IT. ALSO, I WAS UNDER THE IMPRESSION BY U-HAUL'S ONLINE ADVERTISEMENT THAT THESE UNITS WERE SUPPOSED TO BE CLIMATE CONTROLLED. I WAS HOWEVER TOLD THAT THESE UNITS ARE SUSCEPTIBLE TO EXTREMES OF BOTH HEAT AND COLD. THE STUFF I PLANNED TO STORE WOULD HAVE BEEN AT RISK. I RETURNED THE FOLLOWING MORNING, THE DAY AFTER I HAD RENTED THIS UNIT, TO RETRIEVE MY ITEMS. I DID NOT FEEL THEY WERE SAFE THERE. I ASKED FOR A PARTIAL REFUND SINCE I HAD RENTED THIS UNIT FOR LESS THAN 24 HOURS, AND WAS REFUSED BY THE MANAGER THAT THE PERSON ON DUTY CALLED ON THE PHONE. I WOULD BE HAPPY WITH A REFUND FOR 3 WEEKS NOT USED, SINCE MY STUFF WAS THERE OVERNIGHT.

THOMAS S.  |  Premières impressions 
Évaluation :
4

Unit had water leak and ants. Water leak was from the roof and not from the ground caused by storm. Seth, who filled in, was awesome and his knowledge, skills and customer and corporate focus were memorable and helped offset some other experiences.

Robert C.  |  Expérience générale 
Évaluation :
5

Well, it has been quite an experience but store manager A was very helpful.

Robert C.  |  Premières impressions 
Évaluation :
5

Great staff, they are often very busy and yet they handle it gracefully.

Rodney M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F.  |  Expérience générale 
Évaluation :
5

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Darlene P.  |  Expérience générale 
Évaluation :
5

Great staff. Very helpful and friendly.

james c.  |  Expérience générale 
Évaluation :
5

Very accommodating

terry h.  |  Premières impressions 
Évaluation :
4

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Darlene P.  |  Premières impressions 
Évaluation :
5

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!

Patrice O.  |  Expérience générale 
Évaluation :
5

Great service!

deb k.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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