Évaluations des clients U-Haul of Gettysburg

It was not a good experience. I put in an order for Friday, oct 16th. The 24/7 wasn't working...at first I was told it was because someone had totaled the 15ft truck I had ordered. Then after waiting and trying for an hour- I was told actually it was because the whole system was down...and U-Haul can't do paper rentals. I asked about the $50 guarantee...and was told it didn't apply. The person working at 3:30pm...was unprofessional, talked about when he quits, hung up after talking with someone and called her a bitch (I kept silent and waited patiently). I then had to rearrange everything for Sunday- make another trip to Gettysburg for the U-Haul...and the person who worked Saturday didn't set up my 24/7. So I still had to go in, and wait for the employees (Sunday employees were excellent by the way) to put in my blankets and dollys and find a truck and key). As of right now- I can't imagine going back there unless things change for the better.

Staff was knowledgeable and professional.

Keep up the good work.

The young lady that made my reservations was outstanding. She helped hook up and unhook. She needs more help!!!!

Associate was very helpful.

I booked u hual in my location and the day i go to pick up they told me they don't have any u hual in my location and i called coustumer service they told me to get that from 55 miles far in other location. so i had to go all way that far to get u hual. and after that some stupid employee after drop up they charge me around $4000 on my credit card and i had to call them back and they told me that was there mistake . so i will never ever prefer u hual.

Great staff, they are often very busy and yet they handle it gracefully.

The truck cab did not look like it had been cleaned, let alone sanitized, in quite awhile. I think under these conditions the cab should be cleaned and sanitized between uses.

Online reservation and pickup is very confusing! Ran into alot of problems! Luckily the people working at the gettysburg Pa uhaul location sorted everything out quickly!

Have enough customer service people working to speed up the process of pick up and returning vehicles. 30 minutes is too long.

Nothing, they were great!

Cap was missing allowing dirt and water to contaminate wheel bearing. This was reported when I returned trailer.

The vehicle I rented for a 1-way move had a consistent pull to the right and obviously needed a front end alignment. Better maintenance of the U-Haul fleet would prevent this issue in the future and is NOT indicative of the Gettysburg location.

Perfect!!

Great people, very friendly and helpful.

I was very satisfied with the service & 20 foot truck that I rented.

Signs posted to stay with vehicle, but office was so busy, it was better to park the vehicle and go into office. Staff/Owner was great! He could acknowledge arriving customers and phone calls while attending to current customer. It worked out very well!

Would have preferred a credit since the truck was returned early.

Drop-off was quick, clean, friendly and convenient.

Easy check in friendly service

Customer service was excellent at this location. I would definitely rent from here again.

I have used the rental services at York Rd many times. They are always helpful, efficient and friendly.

I made a change to my already last minute reservation and the associate did great processing the changes. He warned me ahead of time the van was a little dirty as someone had literally just returned it. I appreciated the warning but it wasn't bad at all. He talked me through the return process as I was returning it after hours. I thought he did well and I appreciated his help.

Location was great and very organized. Drop off was smooth and efficient.

For starters I put an online reservation in and 2 hours prior to picking it up I get a call from U Haul customer service that I now need to travel 15 miles vs 2 miles to pick up my truck. They did give me discount, which was nice, but took more of my time...I also had to return the truck back to same location, usually I can drop off at any location...more time.....the kicker of it all was getting my phone blew up next morning asking where the truck was and we dropped it off the night b4, so it was sitting in there lot in Gettysburg at same spot we picked up at....how do u not c the truck returned n keys in ur box!!?? So had to waste more time in morning waiting 30 minutes to speak to customer service on phone just to be told Idk y ur getting called ur truck was checked in!

Quick, easy and affordable!

Awesome staff and great customer service. The Gettysburg, PA location is my #1 choice

excellent service

Great staff! Overworked for a Saturday as there were only 2 representatives and it was very busy!!

Staff were terrific, friendly and upbeat. Everything ran smoothly for pickup and drop off. Great folks, great location. Thanks!

Had to wait over an hour to get the key to a truck a reserved online. The place is grossly understaffed.

The management and staff at this location are professional, friendly, and very helpful. I go to this site for rentals but also for propane. They are heads and shoulders above the competition.

Two gentleman greeted me and inspected the truck right away. In and out in less than 5 minutes.

Have a bell or something to ring when customers arrive. I waited 10 minutes in the store before someone came in to help me with my rental.

Nothing, the staff was following COVID-19 restrictions & CDC distancing recommendations. They were helpful & thorough upon our returning the vehicle

Easy transactIon and perfect timing. Thank you

Someone needs to be in the physical store when customers arrive. I was in the store for 7 minutes and no one was around. I finally called the U-Haul number and then a gruff older man showed up that appeared to be teaching a new employee. He merely said "what is your name?" and started asking me questions about my rental. Not customer oriented at all.

Shane and Tyler were very helpful and courteous. Will return for future rentals.

Booked a 26 foot truck 2 weeks prior to pick up To move a 5 bed house. Uhaul called 3 days before our house move to say they only had a 20' available, without apology. Provided all required info 2 weeks before pick up date. Got to location to check in virtually and they required all info again. Virtual pick up did not work. We where 30 mins late for all of the helpers waiting to help us move because of this mess. Store clerk said cancel virtual and do paper check in. Store clerk didn't know how to cancel virtual check in. Uhaul made moving a five bed house (note 20' truck is for an average 2 bed house) extremely stressful. This was the worst experience. Everything went wrong at every single step of renting a truck.

Always good service Uhaul Gettysburg PA

The guy at the counter who checked us out was awesome! He was super friendly nice and knowledgeable.

Great Employees...Very helpful! Thank you

Nothing!

The people here were very helpful in adjusting and setting up our rental. The whole pick up and drop off process was quick and easy. Thank you.

Technician had us disconnected from the trailer and on our way in 5 minutes flat! Awesome customer service all around.

The hitch on my truck should have been moved but the employee said it was okay. After loading the trailer it was very low. Also I was given two drop off locations but when I took it to one of them they wouldn't take it there and I had to go to another location. Inconvenient.

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Great staff. Very helpful and friendly.

Very accommodating

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!

Great service!