Évaluations des clients U-Haul of Glendale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Glendale

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Terrence M. le

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Nothing, as far as I can see as far as the location is concerned. It went smoothly from start to finish at the location thanks to the guy handling the rental. Trying to make an online reservation didn't go very smoothly for me and I ended up calling to make the reservation rather wasting more time. I had to keep going back to correct wrong info, only to find it changed again by the time I got to the end. It was very frustrating at the time, but it went well as soon as I called to make the reservation. No more online reservations for me.

Jean Michel G. le

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Fellow there was very good and professional. The truck was not clean and quite old. It drove fine. Where normally you have a cigarette lighter/charger, there was an empty hole, so could not keep my phone charged throughout the long trip. Very annoying!

ELIAS B. le

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Charging for equipment non used and extra mileages

geza s. le

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Le client n'a pas laissé de commentaire.

Minkoo W. le

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after i rented the truck before i move out from the parking lot, i found that the gars was not half which the employee informed me on the contract. I went back to the office and claimed it. Later when i returned back and i went back to the same employee about the gas and i showed him the picture of the gas level. he said that he will charge me the gas accordingly but in fact, they charged me as full gas tank. I called 3 times Uhaul but no one care and customer service said that i lied. i even send the picture but they said that they can not prove it is from the truck. and also they charged me $25 cleaning fee because i left a arrowhead water bottle at the cup holder. To remove one arrowhead water bottle from the cup holder .....$25 charged!!!

Edward W. le

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Glendale was fine, however, my reservation was redirected 3 times at the last minute.

Shawn A. le

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Le client n'a pas laissé de commentaire.

Anni S. le

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Overcharged me falsified the gas and mileage. Will be reporting you for fraud

martha w. le

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Le client n'a pas laissé de commentaire.

Jose Raoul T. le

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Le client n'a pas laissé de commentaire.

Raymond C. le

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Le client n'a pas laissé de commentaire.

Ralph D. le

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Le client n'a pas laissé de commentaire.

Sharon R. le

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Le client n'a pas laissé de commentaire.

Ellips M. le

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Le client n'a pas laissé de commentaire.

PATRICK k. le

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They were kind enough to allow us to keep the vehicle for two extra days - we had an unexpected emergency.

Lyndon E. le

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Drake was very helpful and professional. As soon as he saw the truck he immediately approached it and started doing the necessary things on his phone. In less than 10 minutes I was cleared by Drake. No hassle. Keep up the good work.

Corey R. le

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My move and schedule became too unpredictable. Everyone I spoke to at U-Haul whether on the phone or in person was amazing. Same for the emails or phone calls prior to trying to load things up. I’ve always been first to choose U-Haul, that is now set in stone. Thank you. Corey.

Araz S. le

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There’s nothing to improve ,don’t fix something that’s not broken, customer service to the minute I called to reserve the truck and customer service inside the office was excellent .

Joshua S. le

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Le client n'a pas laissé de commentaire.

Jeffrey J. le

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Le client n'a pas laissé de commentaire.

KELLY S. le

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do not charge customers twice for 1 rental and cause checks to bounce- 2 checks 70 dollars

Ricardo I. le

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Le client n'a pas laissé de commentaire.

Jose P. le

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Le client n'a pas laissé de commentaire.

goerge b. le

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Le client n'a pas laissé de commentaire.

Gerson C. le

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Le client n'a pas laissé de commentaire.

Patrick Carlo P. le

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Le client n'a pas laissé de commentaire.

Nicole P. le

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Didn’t tell us about the gas rule

Shawn W. le

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Le client n'a pas laissé de commentaire.

Kristene T. le

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Le client n'a pas laissé de commentaire.

Steven C. le

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the only thing I can recommend is get a restroom put in for customers.

ROBERT R. le

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Le client n'a pas laissé de commentaire.

zohrap h. le

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Le client n'a pas laissé de commentaire.

Hrair A. le

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Le client n'a pas laissé de commentaire.

ROBERT C. le

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Excellent

Bryan Z. le

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Le client n'a pas laissé de commentaire.

Vic S. le

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Keep doing what you're doing exactly the way you're doing it!

ali K. le

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Le client n'a pas laissé de commentaire.

denise l. le

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Le client n'a pas laissé de commentaire.

Dusan S. le

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Excellent service. Very helpful and friendly staff. Thank you guys!

Alex P. le

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Le client n'a pas laissé de commentaire.

Mario P. le

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Need more personnel to help customers in the store. Otherwise received great customer service from the personnel at the time we arrived and were treated with respect and courtesy.

John W. le

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Le client n'a pas laissé de commentaire.

Abelardo D. le

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Reserving on-line was very easy; but picking up using the App was a disaster. Uhaul.com was prompting me to make a reservation (select vehicle, etc) but I could not find a link that allowed me to pick up the vehicle I already reserved. I ended up falling in line for counter assistance, behind 4 people who got there after I did. Wasted my time trying out the App.

Keri y. le

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Le client n'a pas laissé de commentaire.

Colin L. le

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One hour over should not constitute an entire additional day of rent.

andrew f. le

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Better wiper blades Windshield defrost slow to work Truck ran excellent. Easy to drive and load in/out.

Aileen P. le

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Don't rent out broken down and dangerous equipment. And don't blame it on the customer when your staff rents out faulty equipment. POTENTIAL LAWSUIT!

William C. le

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Not a thing!

Hans M. le

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I was pretty happy with the service and quite pleased with the vehicle you provided for my project. You guys are definitely keeping up with the times.

OFELIA M. le

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Everything went quickly and smoothly.

Priscilla A. le

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Le client n'a pas laissé de commentaire.

Shara J. le

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Quality employees good customer service

DAVID C. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Jose P. le

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Very quick and easy check in and exit. Staff literally met me at the rental truck to process my return.

Mari F. le

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Le client n'a pas laissé de commentaire.

William K. le

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Le client n'a pas laissé de commentaire.

Oscar B. le

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Le client n'a pas laissé de commentaire.

Annna K. le

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Le client n'a pas laissé de commentaire.

Donna D. le

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Always great customer service. Wait times low and staff are helpful and courteous

Ryan W. le

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Le client n'a pas laissé de commentaire.

Molly S. le

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Front cab was filthy, engine smelled like it was going to overheat. The staff was very nice, but their computers were down plus they were under staffed so both pick up and drop off took longer than they should have. I was moved to this location after confirming my reservation at another preferred location. Makes no sense how I can use the online system to reserve and then it gets changes. Overall hard to rate as a good experience.

Gevorg P. le

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I want to say thanks to guys working in Glendale Uhoul

Fawna R. le

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Excellent customer service.

Ethan D. le

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I’ve worked before at s place called ASCENCIA, a homeless agency to help people in crises. I really liked the very welcoming and respectful services I got fro U-HAUL GLEDALE.... not any othe place.... simply.... they are incredibly customer focused ( as any serious business should be). This is my HONEST OPINION!!!! Thank you for your PROFESSIONALISM.... and Mr. Ari is the MAN!!!! U-Haul Glendale has the best SERVICE! Sincerely, ETHAN.

Andrew G. le

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Friendliest and fastest check-out system I’ve ever encountered. Great staff.

Toni P. le

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The truck is older with lots of scratches on the out side and a lot of them were not marked. It is a waste of time to have us go over and take pictures of all of them. They should have been marked before handed it over to us. But that is not my main concern. I felt the engine is not kept in very good condition. I was worry the truck wasn't going to make it. Luckily I only need to move some boxes within a short distance. I wouldn't recommend for a longer distance move at all.

John C. le

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Nothing. These guys are great.

Dave F. le

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Thank you.

goerge b. le

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Le client n'a pas laissé de commentaire.

alireza n. le

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My drop of location was originally suppose to he J&E auto service When I went there to drop off the truck the guy over there was so horrible and rude and disrespectful and as soon as I told the guy that I'm here to drop off the truck he just said take it somewhere else I don't take it! And I told him but my contract shows here and he simply said I don't care! I can't understand why does U-Haul even have a contract with this disrespectful and very very angry person the location is small and inconvenient and the guy is just horrible. After driving many hours and being tired of moving the last thing you want to do is to deal with such creature ! The gentleman at the brand location was very nice and helpful and great service and attitude and should be recognized for his excellent customer service . Thank you and please take care of the way the A&E auto service deals with your customers at his place

James T. le

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The truck had a significant problem with the ignition lock. The key would not turn without turning the steering wheel more than a quarter turn. Most drivers would not understand how to solve the problem. When I returned the truck I was told to leave it in the driveway and had no opportunity to report the issue. This is a very busy site and there was only one employer on duty, and he was installing a hitch and did not offer to help with checking the truck in. I had to search to find him. Other customers were also waiting.

Herbert A. le

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Great service and very nice and helpful employees

Larry F. le

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A great experience I will have do it again look forward to renting with u-haul again

carol s. le

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This place was fine. Our reservation had been screwed up at least three times by the scheduler.we had to find our own local storage after being told they had a free month of storage for us after using a 26’ truck. It ended up costing a lot more, and had to use an extra day to locates storage. It wasn’t the fault of the Glendale location though.

Robert B. le

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Le client n'a pas laissé de commentaire.

NARBEH N. le

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Perfect customer service

Jan T. le

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Got brand new trailer. It hooked up to our truck easily, and traveled without incident 1,250 miles. William at Glendale location really knew his stuff and helped us all along the process.

Vardan M. le

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Le client n'a pas laissé de commentaire.

George H. le

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Le client n'a pas laissé de commentaire.

Ivan D. le

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Great . Quick and easy .

Grigor S. le

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Le client n'a pas laissé de commentaire.

Agnes G. le

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Awesome

Shawn A. le

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Le client n'a pas laissé de commentaire.

Phillip C. le

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a few on-site parking spaces would be great

Fabiano G. le

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Very good

Timm M. le

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Le client n'a pas laissé de commentaire.

Marcelino M. le

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Customer srvice is great!

A. Linda C. le

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The U-Haul staff was wonderful. They took care of all of my concerns and mad sure that I had an excellent rental experience. Thank you Guys

roger r. le

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You need to check your vehicles before rental. Had a close call on the freeway and the horn did not work. Vehicle had less than 5800 miles on it.

albert S. le

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Great service!

thomas g. le

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I am very happy with the return policy as I was able to return the trailer after hours. As always, Avi runs a great shop at Glendale on Brand. He’s very customer friendly. Thanks Avi! I’ll be back soon!!

Stephen N. le

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Le client n'a pas laissé de commentaire.

David S. le

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gas tank was supplied with only 1/4 full. Parking brake release handle had loose dash panel blocking its release. Didn't use dolly but nice to have in truck, just in case.

Ellen S. le

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The person who checked me out was exceptionally friendly, efficient and helpful. This is one of the best rental experiences I've ever had.

Artak H. le

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Le client n'a pas laissé de commentaire.

Alex M. le

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Le client n'a pas laissé de commentaire.

Ryan C. le

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2nd time in a week Ive had to use uhaul and it was just super easy. Thank you guys ??

Douglas M. le

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Can't think of a thing.

TANNAZ G. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Recieving guy was really cool

Helen B. le

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The reservation process was very smooth - Avi did and Cesar did a nice job as always. So did William who checked me in upon my return , as he did a month ago . It was nice hd remembered me as well . I consistently get good service and the trucks I need at UHaul . Thank you

Emily B. le

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The employee clearly didn't want to work with me once I got to the van. I had no idea how to change the side mirrors, which made driving dangerous. He should offer to instruct renters how where the controls are, how to open/lock/unlock the doors, etc. If the renter already knows, then great, but he should always offer. His whole demeanor was that he didn't want to be at the van any longer than necessary. The right blinker didn't work; usually I check things like blinkers when I rent, and I've never had a problem so didn't bother checking this time; clearly that was a mistake. The equipment should be checked every time someone brings it back. There were renting instructions that should just be part of the process (like besides the per mile fee, gas must be added, which I assumed but is not obvious, since there's a per mile fee).

angelica n. le

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At this point i think you guys are doing a pretty good job,thank you.

Arsen K. le

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Slightly inconvenient that I wasn’t allowed to drop off trailer overnight like I’ve been able to in the past. Actually very inconvenient.

John S. le

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Le client n'a pas laissé de commentaire.

Kathryn R. le

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The three gentleman helping me behind the counter as I was picking up my vehicle were very helpful. They were kind and professional. The gentleman helping me when I dropped off my vehicle was also very helpful and professional. 5 stars!! Great customer service!

Vanuhi K. le

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B/A

Julio S. le

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You are on top of everything. Thank you for be in our city.

Shawn A. le

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Le client n'a pas laissé de commentaire.

Wesley W. le

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The scheduling department is worthless, they sent me 10 miles out of my way. They would even try different cities for me. I know these are available at other locations. They don't have good customer service skills.

ruben a. le

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Le client n'a pas laissé de commentaire.

Juan Carlos M. le

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Everything was great. It was just a bit difficult to check out using your mobile app. For some reason, it did not have my reservation registered and then, when it finally did, it would take forever to take me from one step to the next... at the end, I had to return to the location to clear the bill. The guys at the desk as usual were awesome and everything worked out. I'm coming back next week for another rental. Thank you, U-haul!!!

Kenneth F. le

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The front shocks made the ride feel like constant up and down but it's over now.

andrew g. le

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The uhaul employees who helped during return and rental were amazing and helpful.

Dorian C. le

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Le client n'a pas laissé de commentaire.

Larissa M. le

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Le client n'a pas laissé de commentaire.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

Jason J. le

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The van had never been rented to anyone, so it was new to this location, yet they rented it to me with dog hair on the seats, sticky soda stains on the floor, food rappers on the floor, crumbs on the seats and floor, a dog bowl in the passenger side door, soda stains on the cup holder. And worse the jr. Customer service associate demonstrated the new damage check out system where I'm texted a link and I asses the photos, etc. But he tells me that the van is basically new so I don't have to check it if I don't want to. Long story short, I didn't check the roof of the van and neither did he, yet when I returned he checked the roof and found a massive dent and scratch and then accused me of doing it. And says to me "I know it was you that did it because we haven't rented this van to anyone else so it had to be you!" The manager checked the camera and the van was delivered in to them in that condition. And the photos in the damage report file didn't even match the van I drove, at all. The photo had 2 orange stickers on the roof, my van did not. They were accusing me of lying and saying I would have to pay to repair the damages, saying the no one has driven the van, even though the inside was road trip messy, WITH A DOG BOWL IN IT!!!! There were so many ways they could have verified it wasn't me before accusing me of absolute guilt. This is the worst U-haul experience in my over 20 years as a customer.

Amanda P. le

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I got an email that I was to use the app to get my vehicle and then I was told at the location that no I had to wait in line. Then on the day I came in to return my vehicle I waited 20 minutes in the area where you pull in for returns and someone finally came up to me and says "you need to use the app to check in you vehicle." There is too much conflicting information. There should be a sign or an email that says I can check back in my vehicle, but can't pick up the vehicle with the app. The guy at uhaul who did help me rent a uhaul was great!

Jhon S. le

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You need more help. Had to wait to check out.

Alfred-John C. le

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Glendale location did not open on time. Employees did not direct customers as to who arrived first so we got pushed to the back of the line even though we had arrived before other cutomers. There was not any direction for express check in customers. Even though website says cuts wait time in half we still had to wait like eveyone else.App did not run properly. 800 number Representatives were not helpful in trying to explain why App was not functioning. The inside of the truck was filthy with dog hair and food wrappers and a thick layer of dust. We arrived at 845 am did not leave with our truck until after about 1015am.

John M. le

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Le client n'a pas laissé de commentaire.

alfred g. le

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I felt good experience. However the dolly rental agreement was not properly represented that the fee per day. Fortunately we had not received it to use.

Ethan R. le

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Le client n'a pas laissé de commentaire.

tom b. le

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Le client n'a pas laissé de commentaire.

alfredo o. le

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Yes this Branch has improved a Lott in Customer services, the cleanless of their equipment .

Kemneth M. le

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Love the mobile app for check-in. There were 10 people in line in the cramped little office & we were able to skip that.

christain p. le

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Le client n'a pas laissé de commentaire.

aleksandr a. le

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Le client n'a pas laissé de commentaire.

houri d. le

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Le client n'a pas laissé de commentaire.

Cecilia D. le

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Le client n'a pas laissé de commentaire.

Nathan R. le

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Le client n'a pas laissé de commentaire.

GEGHAM H. le

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Le client n'a pas laissé de commentaire.

Dennis K. le

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I used the app to pick up the truck and I would not do that again! It is very time consuming to complete and in the end it tells me to ask the front desk for the keys. They were busy with other guests so I had to wait.

wanees k. le

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Le client n'a pas laissé de commentaire.

Alexander P. le

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Keep doing great work this team is awesome

Kathy G. le

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I initially rented a u-haul van at a location close to my house. Two days before my pick up, I was told that I had to pick up my rental at a different location. This meant I had to take a Lyft in order to pick up the vehicle. HOWEVER, the guys at U-Haul on Brand were so wonderful, I completely forgave the extra money i spent on travel. Everything turned out PERFECTLY! Thank you so much for making my stressful day an easy peasy experience! XOXOXO

BOB H. le

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There was only one person working behind the counter when I arrived. He was out moving trucks around for about 10 min. while a line formed waiting. That frustrated most that were waiting.

zoila b. le

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Thank you for The Service your patient defenily Uhaul is the best

Michael R. le

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Le client n'a pas laissé de commentaire.

NIHAD A. le

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Understaffed and stated that I can have unlimited mileage and credit due to the truck was on empty if I take it and fill it up my self. But when I dropped off the truck I was told that U-Haul does not offer that and the rep denied that and end up taking back the credit they offered .. Plus the truck was not is a good working condition the radio does not work and it was dirty.

Jessica R. le

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The lot was swarmed by laborers looking for work, interrupting me at every step of the process. There should be some form of control. As a woman trying to pick up my rental, I felt uncomfortable having strangers invade my personal space in a retail environment.

CARLOS N. le

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Have enough staff available to over the front desk at all times. Waited almost 10min for someone to help.

Davit G. le

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The rearview mirror was broken, the gas tank level arrow was not working

Shawn A. le

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Le client n'a pas laissé de commentaire.

Rene S. le

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Nothing, service was excellent & Vans worked out great...Guys we’re so kind both visits checking it in so I could leave for work...rates are good. Keep up the good work

greg s. le

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I was not asked to sign price contract before I left location and was hit with $8 insurance add on which I declined the night before when I checked in online. Bogus.

Helen B. le

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Drake, William and Avi ( spelling) did a very nice job helping me with my rentals and returns. Drake remembered me from the weekend when I reserved my truck, and was very personable and helpful when I returned the truck and trailer. They all made the rental process pleasant and productive.

Shawn A. le

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Le client n'a pas laissé de commentaire.

KARL T. le

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atleast wipe the dust on the dash board of the truck and vacuum the inside before giving it to the next costumer.

Jennifer L. le

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Le client n'a pas laissé de commentaire.

Jonathan P. le

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Le client n'a pas laissé de commentaire.

Gerren W. le

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Le client n'a pas laissé de commentaire.

paul o. le

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Wait time was a bit long, but all other aspects were great.

Manvel K. le

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Very good service

Bruce N. le

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Le client n'a pas laissé de commentaire.

TAMARA M. le

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Le client n'a pas laissé de commentaire.

engaline m. le

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Le client n'a pas laissé de commentaire.

Sonny R. le

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Excellent

joseph b. le

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Avi was extremely helpful and a pleasure to work with!

Laszlo H. le

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Le client n'a pas laissé de commentaire.

Ana Q. le

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great people at the desk - helpful thank you

Aslan T. le

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Le client n'a pas laissé de commentaire.

Ashley D. le

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Le client n'a pas laissé de commentaire.

Russell O. le

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Hidden prices, way to much to rent a truck for one day.

Kevin M. le

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Not just this U-Haul, but every U-Haul needs more staff and a better reservation process. I only went to Glendale after driving to 3 other locations the app directed me to pick up my vehicle, but when I I got there they did not have it. It’s ridiculous for how long U-Haul has been in business they have such a poor reservation system.

Roberto G. le

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Le client n'a pas laissé de commentaire.

Maria E. le

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Excellent customer service!

ISAIAS M. le

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Le client n'a pas laissé de commentaire.

Herman J. le

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The wait times to pick up equipment here are always long. Could use more staff or an employee dedicated to those who have made advance reservations. Also, I have some mysterious $3 charge that I have no idea what it is for...???

MAURICIO E. le

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I initially had issues with my on-line reservation check-in, out of Glendale, CA. But Montice Paul stepped-in and handled my situation like a Pro, and quickly got me back on track! Montice Paul-we see you! Of all the years I've been renting from U-Haul at various locations around Southern California, this is the first time I've encountered this level of service! I also had to reach out, thru email, to Customer Service for a billing discrepancy, and Leah was there to handle that situation... Thanks U-Haul for facilitating changes in our busy, sometimes unpredictable lives.

Siamrat B. le

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Short of staff, not professional

juanita e. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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I was really happy with process just wished they would open earlier. I needed the truck earlier so I could started the move at crack of dawn. But location doesn’t open till 9:30am. That is all. Please consider opening earlier in the future. Thank you

charles n. le

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Wash the inside of the windshield , covered in soda spray.

ANOUCHKA F. le

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The truck wouldn't start. We lost over half an hour of precious time: after all, I HAD TO PAY THE WORKERS! I am NOT at all happy. Thank God, we found someone at the storage facility who helped us out because he had jumper cables. I fully expect U-HAUL to adjust my bill. Please get back to me! Thank you! anouchka ferrer

wael a. le

Évaluation :

Thanks

JOANNA E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Faith L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shawn A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea S. le

Évaluation :

My movinghelp movers were able to get my ubox quickly and efficiently!

Tatiana K. le

Évaluation :

Facility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.

Sally o. le

Évaluation :

Follow through was nonexistant

Marcus R. le

Évaluation :

The staff are extremely helpful and flexible. This was my best experience working with U-haul.

Robin D. le

Évaluation :

The UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!

Emily B. le

Évaluation :

Tito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!

elizabeth l. le

Évaluation :

It would help to have guiding ropes for waiting customers. Wait lines were chaotic.

mohammad n. le

Évaluation :

UHAL’s operation has been better than we anticipate.

Stacey T. le

Évaluation :

Attendant was great, helpful and fast. Everything went very smoothly.

ROBERT M. le

Évaluation :

Love you guys