Customer Reviews for U-Haul of Glendale

5757 évaluations

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Back up cameras for all vehicles would be fantastic

Ghazal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAUL F. 
Évaluation :
1

I'm can't be sure there is a scam with the gas, but on a Nissan Express cargo van, for 20 miles, I had to add 4,3 gallons of gas. That's 4,6 miles per gallon. I was credited 10 $worth of gas, but I' can't be sure this is not a scam.

Hugo M. 
Évaluation :
5

Is. Very.nice. Company.

Fermin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOUNYOUS Z. 
Évaluation :
5

Nothing! Avi was great!

John M. 
Évaluation :
1

Have the truck I reserved weeks ago ready for me to pickup. And don't force me to take a smaller truck because you have not done your logistics properly. I had reserved a 26 foot truck on August 30 for September 10 pickup. When I got to the location on September 10 - there were no 26 foot trucks available for me. Although I saw a 26 foot truck in the parking lot of the location, I was told that one was not for inner city moving and was only reserved for out of the city moving. I needed to move that day so I had no other choice but to downgrade to a 20 foot truck. This then lead me to have my moving crew charge me 3 hours extra 50 $per person (5 people) so a total of 750 $extra because we needed to make 2 trips instead of 1 if we had the right sized truck. So as a budget company, Uhaul actually cost me more than what I would have paid with 2 Guys and a Truck. Let it be known that, if this message falls on deaf ears, I will be posting a through review on all the major review sites on the internet yelp/google... etc

ARAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Service reps were very helpful.

Reinard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tadas M. 
Évaluation :
4

Reservation. I was told in the morning to pick up at Burbank and I double confirmed the same. But when I went to Burbank I was told to go to Glendale. This caused almost 2 hrs delay to my overall schedule

SUBRAMANIYAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOUNYOUS Z. 
Évaluation :
1

Lady at checkin was rude, Guy upon turn in was rude. Truck was completely muddy

DARRELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARENSA S. 
Évaluation :
3

We returned the truck through and after hours return. It was fairly easy to understand. the only problem we have is that with this method there was no option to add reimbursement receipts from the U-Haul mechanics we stopped at like they said there should be.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrineh V. 
Évaluation :
5

The office could use some making over. The ceiling was caving in noticeably due to a water leak. I think you could make the office nicer for your employees. Other than that they were great and the experience was seamless

Olivia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmond G. 
Évaluation :
5

Very happy with the service! The crew is also very good! Everybody I have dealt with at this location either on the phone or personally at the branch has been very understanding, patient, ready to help, and overall with great attitude! Thank you very much!

FELIKS N. 
Évaluation :
5

Renting from this location was incredibly easy and painless. Staff were cool and the van was well maintained and ran great! Will be using this location for future van rentals for sure!

KRISTOPHER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FLORI W. 
Évaluation :
4

PLEASE invest in your IT systems - I dropped off at Glendale, CA, I picked up in Libertyville, IL so this form is incorrect. Every single employee I interacted with was super helpful and kind but the entire phone system is so archaic. If I tried to call a local location's phone, and they didn't pick up, I got routed to the corporate line or just dropped. Thank god I found a number for scheduling where I could talk to a real person, and I know the reps on the corporate line are working very hard, but you seriously need to improve these systems for your employees and for your customers, it's incredibly frustrating.

Karen R. 
Évaluation :
5

I had to hire this vehicle because Uhaul sent me the incorrect tow bar for my vehicle. I went to fit it before picking up my trailer and it was completely the wrong model. Who can I contact about this?

Grant P. 
Évaluation :
5

I always use this location. Always a good experience.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberle E. 
Évaluation :
5

I walked in with no reservation and was still able to get a vehicle. Aishah was very friendly and helpful.

SHAUNTIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

The phone line only transfer to the remote customer care center and the wait is way too long.

Collette W. 
Évaluation :
5

U Haul representative expedited my check out process and was courteous and professional

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANAHIS L. 
Évaluation :
5

Wonderful experience.

TAMMY D. 
Évaluation :
1

Don't rent them a broken truck.

Patrisia C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ASHOT M. 
Évaluation :
5

Love Uhaul

Pedro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESMAN M. 
Évaluation :
5

All good. Great service.

RONALD G. 
Évaluation :
4

I sure would like to get a receipt on my last rental are used you guys twice last week and I could use some new updated emails with my charges. jgvunkd@gmail.com is my email as you know. Yeah the truck was filthy disgusting but I needed it to move my daughter to her new house so I didn't have a choice. I would spend a little time on appearance if I were you guys!

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRII P. 
Évaluation :
5

Everything was well the only thing was that when we opened the back there was still dirt. Wasn't wiped.

MATTHEW R. 
Évaluation :
5

This location was great. But I was sent there by the location I made a reservation with because my van wasn't available. So it was inconvenient having to use a second location that was further from me (and I had to pay for that extra mileage). But again, the location I ended up renting from was great.

TRAVIS L. 
Évaluation :
4

Low pressure sensor went off on right-front tire. I put air in, but sensor stayed on. Might need to replaced. Also, truck should come with full tank. Merci.

Tod M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie G. 
Évaluation :
5

Good service

ARTAK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER O. 
Évaluation :
1

the truck was muddy like it had been driven through mud; the steering wheel shook heavily often when accelerating. AND THE WORST PART...I returned the truck at 3:33pm (it was not due until 9pm). The attendant came out...and said he would send me a receipt via email. I said "I don't have to go inside and check out?" He said "no everything will be done via email with a receipt. The next morning on my way to work...20 mins before my meeting I was left a message upset that "i hadn't delivered the truck by 9pm the day before...and they were "wondering where the truck was ...as someone had reserved it"!! I IMMEDIATELY called the number in Glendale they left...NO ONE ANSWERED...I was put on "hold" after trying several times. I was stressed out...heading into a meeting!!! I decided to call the National Uhaul line...WAITED AGAIN FOR SEVERAL MINUTES until someone finally picked up. I explained to her the situation. She looked...and finally found that it had been "rectified" and my final bill had been charged. I SAID "I HAVE NOT RECEIVED AN EMAIL WITH CONFIRMATION YET...I GOT A PHONE CALL SAYING THE TRUCK IS MISSING....AND NO APOLOGY FOR THE FACT THEY MADE THE MISTAKE AND STRESSED ME OUT!" I THINK AN APOLOGY IS IN ORDER HERE! I have used UHAUL for MANY years..and NEVER had this poor service.

Kristopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria H. 
Évaluation :
5

Nothing, I think the way they ran their business is satisfactory.

EDGARDO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denys L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
3

The attitude of the staff is hostile I was uncomfortable and will not go back. The did not even tell me where the truck I rented was I had to go back to them and the just pointed they acted as if they did not want me there

GLORIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARVIN S. 
Évaluation :
1

Changing my pick up spot 20 miles away for 20 free miles two days before pick up wasn't A great experience.

MICHAEL S. 
Évaluation :
5

Fix the air conditioner in the counter area. While waiting in the heat it is overwhelming and stifling.

DOUGLAS M. 
Évaluation :
5

Yes, All the workers were great. The owner needs to fix the air condition. It probably needs some free on. Tbe owner should not be cheap he had a good business there.

ANTHONY T. 
Évaluation :
5

Service was fast, friendly, COVID-conscious and could not have been better. The truck was well-maintained, very clean, sanitized and in great condition. We will rent from here again.

CRAIG P. 
Évaluation :
5

Easy pick up and drop off. I rented 26 footer truck. The guys were very helpful.

ARTYOM K. 
Évaluation :
5

Great customer service - attentive, funny, and kind!

MONIQUE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADNAN A. 
Évaluation :
5

Front desk guy was very friendly and helpful ! Thanks to him !

Ashot A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENA R. 
Évaluation :
3

Make sure check it out the mileage after drop off and don't charge over the fee

SHAHRAM D. 
Évaluation :
5

You are the best

ARTAK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman D. 
Évaluation :
5

The employees at the lot were friendly and helpful. Over all just a very positive experience.

JAROD B. 
Évaluation :
1

CLEAN your TRUCKS ! CHECK your EQUIPMENT Periodically.

Lamberto M. 
Évaluation :
4

It seemed like it took awhile to notice me returning equipment. After that, everything was great!

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F. 
Évaluation :
3

The truck was so old and so damaged I had to take pictures of every inch of it. It did do the job though.

Thomas W. 
Évaluation :
5

Dbl ck gas to Milage. I had to put 2 gals for 5,6 miles. Needle always drops right away. Staff ztilk great.

WILLIAM S. 
Évaluation :
4

Website is cumbersome because there are SO MANY ads! It takes too long to make a simple reservation. Van was in excellent condition.

CYNTHIA S. 
Évaluation :
4

I could not fit a refrigerator (tall) into the box truck i rented.

CHRISTIAN A. 
Évaluation :
5

They did a very good job.

GORDON B. 
Évaluation :
5

Very helpful personnel and fast pick up and drop off services.

ALFONSO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DISEP O. 
Évaluation :
3

The staff was super nice and helpful, no complaints about the location or the staff. I have to say, the booking process for uhaul was extremely stressful- again, staff was great and did what they could, but I spent 1 000 $on a tiny trailer that blew a tire on the road after a day of driving. This was after I had to scramble to get the booking reserved the day before even though I technically booked months in advance. Not a great experience, and definitely not worth the price.

ERIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BONNIE W. 
Évaluation :
5

Very helpful and friendly

MICHEL S. 
Évaluation :
5

It was perfect

Rene S. 
Évaluation :
4

Quick and easy!

ERICK R. 
Évaluation :
5

Has nothing to do with the location, the website to pick up the truck without waiting in line was problematic. Need to let customers know to use chrome over safari.

Katie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rene V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIETA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita P. 
Évaluation :
5

The entire experience was perfect! The product was perfect, and the staff was beyond nice and accommodating every step of the way! Merci.

KENNETH B. 
Évaluation :
5

Super helpful/nice customer service! The guys working there were great and respectful. I was a bit weary from reading some negative reviews but I experienced nothing but great service.

Isaac A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIGEN A. 
Évaluation :
4

The check in process was easy and quick. I liked the ability to check photos on my phone to see before and after for damage. The van was clean and well maintained other than some trash left in a spot easy to miss. My main compliant was the lack of requirements of masks indoors. Due to COVID-19 cases going up and local mandates for masks indoors, this was really disappointing.

Cadyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORIEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
5

While I would have liked it if they would have helped with the disconnecting of the chains and tie-downs so I could then drive my car off of the trailer, I was told when I rented the trailer that nowhere in the area offered off-loading assistance...so, it must be a California thing. Nonetheless, the gentleman who handled the check-in was very friendly and professional.

Wally D. 
Non les évaluations ont été soumises pour cet établissement.

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