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PETER KILBURYCustomer Reviews for U-Haul of Glendale
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Malcolm did a great job, professional and polite.
Ronald YounkerTrailer was trailered. Would trailer again.
JONATHAN MILLSgood service
Mikhayil MarushkoGreat Service!!!!!!
Grigori KhojayanThe whole experience was easy and affordable.
odir moralesBusy location, not easy to get to from the freeway, lots of local traffic. Great selection of trailers and trucks though, and the staff are nice.
Steven SnyderPlus it’s very convenient for me, it’s within 2 miles.
Jason QuaI reserved a truck at the Pasadena location and they later called to say I had to go pick up in Glendale, which was out of my way. Didn't offer me a mileage discount, either. Not great business. The man who checked me in upon return was very friendly. I don't like the check-in process, however, having to look at teeny tiny pictures.
Stacey StricklerNot a thing. Keep up the great customer sat.
Ken BarnettHave more employees
soloman tanielianNot a thing. Thank you, again P.S. The young man who helped me with the reservation and Avi on the return were very pleasant.
Kenneth BarnettGive me a paper copy of my contract. After being told at check-in that all was good, I have a charge for gas. If I was told at the time about the gas, it could have been discussed then. AWFUL!
Dan GregoryOld equipment. Slide up door. Outdated. This trailer should be Be scrapped
JOHN PUTCHHad a reservation at the Atwater location which they did not honor. Was told to go to the Glendale location for another reservation which they did not have. Ended up having to take a unrestricted vehicle. Horrible experience.
Kevin DuarteGreat customer service!
Adrienne BernardezHonestly everything good the staff is good must continue this way helping people and access very easy way
HAROUTIOUN BAGHJEDJIANNothing , the entire staff is friendly and professional
marlon cotoHaving both pieces of equipment at the same location or facilitating that
Pete KingMy whole move went more smoothly than expected. I will be using U-Haul Uboxes more often! I highly recommend their service
Joseph Parkprocess was smooth and easy from start to finish. would use again.
Scott PattersonGreat place for your rentals needs friendly and professional service Mr Ave is the best Thank you
Eugene GarcinExcellent and easy service. Also, after filling the tank I inadvertently left my credit card wallet on the front seat. They called me and held the wallet for me until I could return. Thanks so much to these honest and hard-working people.
Jane Hamilton CiriglianoExcellent all around service
Lynnette RasmussenGréât service. Avi runs a tight ship
LYNNE ANDRESEVICSide mirror is broken
Yang NohОк
Garnik KaarianThe check out process was super easy and the customer service was top notch!
Bernardo L BeltranDespite of power outage they serve me fast and professionally
Gevorg ParsamyanI had a hard time finding a parking place for my car
Sidney LutherThanks
Vahe DanielyanI’m not happy with people working on U-Haul in Glendale california
BINH NGOYour app did not work at all. I had to use the web version. Multiple calls to customer service and finally figured it out. Yikes
Daniel WalshThe truck I was assigned was far too old, it probably shouldn't be in service anymore. It had almost 165 000 miles on it, that's too many miles for a rental. The engine made a whining sound while driving, and the truck felt like it was struggling. My move went fine- but I felt like it was a risky situation.
Hyukgene KwonBien
Juan Ricardo GomezI had to make the initial call to confirm my moving date. But on the day of, the movers were very communicative before arriving and came ahead of schedule. They were friendly, careful with all of my items, and time efficient. It took an hour and a half for them to move everything in my studio apartment into the U-Box (Not to mention the rain and two flights of stairs). I would be happy to hire them again.
Sydney LoveThe place was jammed, busy -- packed. There were 5 empty trucks in front of us when we pulled in and no one was checking them in. I went to the office and 8 customers were waiting for one cashier. I found someone outside who was helping another customer. He said he would help. In a few minutes he moved all five trucks just enough for me to pull up, then removed my trailer. He apologized profusely for the delay and asked how the equipment performed. Turns out he was the owner! I could not have been more impressed.
John DiLoretoVery professional
Serje StapaevI was charged a fuel charge, despite the tank remaining 3/4 full.
Arturo VizcainoShould be some set aside temporary parking for cars dropping off people who rent trucks. There is no available street parking at this location.
DAVID SLAVINPlease add a call button in office location. There was only one employee and I had to go look for him both at pick up and return.
Jose ChavezU-Haul has really changed to the better. Easy to use and order. Gone are the days were it was scary to rent a U-Haul. You had to give your left foot along with your first born and right kidney.
Akop MushegyanMy movinghelp movers were able to get my ubox quickly and efficiently!
Andrea Silenzi | Expérience généraleFacility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.
Tatiana Krasovski | Expérience généraleFollow through was nonexistant
Sally or | Expérience généraleThe staff are extremely helpful and flexible. This was my best experience working with U-haul.
Marcus Raudszus | Expérience généraleThe UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!
Robin Drage | Expérience généraleTito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!
Emily Barsh | Expérience généraleIt would help to have guiding ropes for waiting customers. Wait lines were chaotic.
elizabeth lee | Expérience généraleUHAL’s operation has been better than we anticipate.
mohammad natejhi | Expérience généraleAttendant was great, helpful and fast. Everything went very smoothly.
Stacey Thiel | Expérience généraleLove you guys
ROBERT MOORE | Expérience générale