Évaluations des clients U-Haul of Ingram Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Ingram Park

Cote générale :

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CATHY M.
Évaluation :

Very proffesional

shelley M.
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Le client n'a pas laissé de commentaire.

STEVEN ANTHONY H.
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The truck uhaul provided to me was not maintained. I rented this truck when windshield wipers were needed and this truck had very poorly functioning ones. The dolly bracket was broken and the large door on the back was difficult to open. Also, apparently personnel at uhaul did not verify the quantity of fuel that was actually in the tank, which was much less than their computer indicated, and I was charged for gas that was never in the tank to begin with. Apparently, the only prerequisite to obtain employment here is the ability to sit and type on a keyboard, which is quite pathetic. I will never use uhaul equipment again since they are not the only game in town.

Johnathon M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JUAN M.
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This location has great customer service. Keep up with the great job.

MATTHEW B.
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The ramp on the 26' truck is WAY too short. It made loading and unloading very very difficult.

MICHAEL A.
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Le client n'a pas laissé de commentaire.

Arturo E.
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No drop off box to be found only a slit in the window to throw the keys in. I only found it because another costumer was there and on the phone with a uhaul operator that guided both of us on where the “hole” was for us to drop the keys. The website and the picture supplied showed a bright orange box to drop off the keys, they should consider adding one. Overall I will never use uhaul again and will not recommend it to family & friends.

CHRISTINE V.
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Le client n'a pas laissé de commentaire.

DOUGLAS B.
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Everything was great. I reserved online to make sure of availability. When I got there, the trailer was out front. Within 15 minutes I was out of the office and on the road.Return was even faster.

JAMES M.
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Le client n'a pas laissé de commentaire.

BRIAN DALE D.
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Everything went smoothly. My van was brand new and only had 16 miles on it! I've rented from U-Haul for over 30 years and this was by far the easiest and smoothest experience I've ever had. I will continue to use U-Haul in the future.

Leydiana S.
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Very nice customer service, on time.

ETHEL W.
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I have always been able to get a u haul when I need one, reasonable pricec.

AUSTIN S.
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Employees kept calling about needing trailer for another customer and i told them i was running late and would be there before 6 but then i got a flat on my truck and It delayed me another 45 minutes and when they called my wife they didn't have any concerns that i got a flat and just wanted to know when i would be back. Don't know if i will rent as this location again unless i absolutely have to. I rent trailer quite often for business and was not 100% happy with this experience this time!

PATRICIA B.
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Le client n'a pas laissé de commentaire.

SAMANTHA NICOLE M.
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Le client n'a pas laissé de commentaire.

Jenny S.
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Le client n'a pas laissé de commentaire.

Jose T.
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I was billed twice for same(one) rental. No bueno.

JACOB M.
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Le client n'a pas laissé de commentaire.

JONATHAN J.
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Le client n'a pas laissé de commentaire.

Andrew M.
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On the web interface, I had trouble taking a pic of my license. It was because I didn't have my browser authorized to access the camera on my phone. I figured it out, but thought that it might be worth you putting a note on the site so that people know they may need to do this. The whole process was seamless and I am really impressed with how user friendly the pre check in process was.

DANIEL M.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

adam K.
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Le client n'a pas laissé de commentaire.

KATIE D.
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What a great relief to have 24hour service. After a long trip it was great to have them remove the trailer. They were very helpful!

John K.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

Sherdon T.
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Le client n'a pas laissé de commentaire.

Stefan G.
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Just dropped off in lane. Employee removed trailer and was done. No complicated process. Was pleasantly surprised

JEREMY S.
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Le client n'a pas laissé de commentaire.

GABRIEL F.
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Le client n'a pas laissé de commentaire.

Renee B.
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The original place I was to pick up truck was very rude and would not rent me the truck I prepaid for. I had to be sent to a new location to get a truck. I did everything online even the checkout process and it took nearly 3 hours to finally get a truck. I was given $50 refund but it should've been much greater.

Shannon K.
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Le client n'a pas laissé de commentaire.

Thomas Y.
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Le client n'a pas laissé de commentaire.

Rebecca D.
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Your staff was extremely helpful and explained everything in great detail. We were very happy with service. Thank you

raul M.
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Le client n'a pas laissé de commentaire.

Nathan J.
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I have never been to such a sweet and cordial business. You made it not only a pleasant, easy and fun experience for all of us,....but one we will ALWAYS refer your location to.....all who need a truck rental! Thank you! Your truck was clean, easy to drive and felt very safe! JoAnne

Andre S.
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Not at all. You guys did a great job.

CHRISTOPHER G.
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Quick and friendly service!

Crystal W.
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Don't double charge your customers. I was charged twice for my rental,

LEONARD H.
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Areas when i drove were super clean

Marquet W.
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Le client n'a pas laissé de commentaire.

Rashaun L.
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Le client n'a pas laissé de commentaire.

TERESA G.
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Employe was knowledgeable I was in and out in 15 minutes loved it

Yaroslav S.
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Le client n'a pas laissé de commentaire.

anthony C.
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Le client n'a pas laissé de commentaire.

Curtis B.
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Le client n'a pas laissé de commentaire.

Ann C.
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The manager Seth is the best. Always positive and very helpful. A great manager of this location

Priscilla R.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Everything was good

MAYO G.
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Le client n'a pas laissé de commentaire.

Phillip L.
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Le client n'a pas laissé de commentaire.

JOHN STERLING T.
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Again, great customer service. Staff made everything easy.

ETHEL W.
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Le client n'a pas laissé de commentaire.

ANTHONY G.
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Le client n'a pas laissé de commentaire.

CARL H.
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Le client n'a pas laissé de commentaire.

Rebecca D.
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Le client n'a pas laissé de commentaire.

arthur C.
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Fast and Friendly service. All equipment ready to go as promised.

Crystal W.
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Le client n'a pas laissé de commentaire.

Linda B.
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Le client n'a pas laissé de commentaire.

LATEEFAH R.
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Le client n'a pas laissé de commentaire.

Sue H.
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Le client n'a pas laissé de commentaire.

John K.
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Le client n'a pas laissé de commentaire.

Kyle E.
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Always very consistent and good service.

Genaro C.
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Free rentals. Haha. The service was good. The young man working was quick. I was in and out in a few minutes. No issues. Trailer was a beast. Much bigger than I imagined.

Amanpreet S.
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Le client n'a pas laissé de commentaire.

JOHN R.
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I never thought I'd be so compelled to write a review about my uhaul experience but when somebody goes above and beyond to help you, credit is due. I arrived close to closing time and I had questions pertaining to a trailer rental. Kyle was the only representative there and he began to answer all my questions. He advised me what trailer was best, helped me with a new tow hitch, and was honest and straight forward. He went outside with me to help me install the trailer, and when he checked if the blinkers were operable, he noticed an issue. It was well after closing time, raining, and there was Kyle underneath my truck showing me what was causing the issue and what I'd need to do to fix it. He turned into a mechanic and got to work. Wired everything and made everything right. Not ONCE did he look at his phone or make a comment that it was 20-30 minutes after closing and he's off. Not ONCE. He conducted himself so professionally and was thorough. He didn't have to do that and I am so appreciative. Even his boss, Seth (who is also a stand up individual) was/is so appreciative of Kyle and agreed with me In saying that Kyle always goes above and beyond. I just wanted to thank Kyle and Seth for all the help and I hope this review lets people know that there are still employees out there that legitimately care and will go above and beyond.

JUAN D.
Évaluation :

Continue doing good business job well done guys!!

SHAUN PAUL P.
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I started my walk in by telling the employee I need a truck til Friday(it was Monday). He looked up in the system to see what was available since I didn't reserve a vehicle. He said there was a 15' available. At this time I told my wife to leave since he said there was a vehicle. We go out cause I asked to see the inside of the storage area. We go back inside to do the contract and tells me it is due back Tuesday at the same time. I repeated to him I needed a truck til Friday and he said there was nothing available. I am now stuck cause my wife has been gone for 15 mins. He looks after I got pretty upset and says there is a 20' truck that I can get til 1130 on wed. I have no choice. He gives me the keys and sends me off. I get a text 15 mins later and made aware that I have to return in at 0930 on Wednesday. Pissed I call back and get some type of customer service center. That rep apologized for my previous experience and extended my time to 1130 on Wednesday. Since she had that ability I asked about keep the vehicle til 1130 Friday. She was able to make that happen. Not sure why she could do that but the guy that rented me the vehicle could. Friday when I returned the vehicle, same guy that rented me the vehicle was helping some else rent a truck. This time he goes out and pulls the truck up to the front for renter. I got the keys tossed to me and had to ask which truck it was that I rented. I guess I needed to be women in tight yoga pants to get that type of customer service.

LOUIE G.
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Truck had no dolly had to return to pick up cost mileage. Secondly Customer Service was Subper at best while attempting to explain I had no dolly.Thirdly hen I was 6 min after 7pm closing while worker was still in store he simply and rudely told me he was closed. Absolutely horribly servise..

Terrence C.
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N/A

CHIQUITA B.
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I had on my order a hand truck. When I arrived there was none available. I had to rent one from Home Depot and pay $35 due to it not being available. This made my experience drop. The associate was great to work with.

Juan M.
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Le client n'a pas laissé de commentaire.

ERNEST M.
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Le client n'a pas laissé de commentaire.

Eugen D.
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Le client n'a pas laissé de commentaire.

Jason O.
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Le client n'a pas laissé de commentaire.

PABLO A.
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I don't like being automatically charged for 2 days when I'm only going to use it for one, regardless of the miles.

Jaqute W.
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Le client n'a pas laissé de commentaire.

Eric Y.
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Le client n'a pas laissé de commentaire.

Trong Phat D.
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The truck had a machine light when I just got on. Other than that, everything was good. The staff was courteous.

Marc V.
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Le client n'a pas laissé de commentaire.

Tammy M.
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Le client n'a pas laissé de commentaire.

LESLEY S.
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Please check trucks well before renting out. The truck i rented was not shifting gears properly and sometimes didn't want to stop.

Jeremy S.
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Very professional and courteous staff! Attentive to customer needs and ensured the correct equipment was rented to meet the needs! Overall, a very pleasant experience. Will definitely rent from this location in the future.

PATTON Z.
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Nothing. The experience was perfect.

PATRICIA S.
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There was a U-Haul blanket inside the trailer that I hadn't ordered. It was in a heap & had been gathered up on one spot & had been bound in white tape. There were rock chips and a nail left inside. I swept out the trailer & folded thr blanket (which I didn't use) as best as I could.

Alicia G.
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Le client n'a pas laissé de commentaire.

Alexander H.
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Le client n'a pas laissé de commentaire.

YASSER A.
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Nothing

JAMES K.
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Customer service rep on site was well mannered and explained everything excellently!

Kevin M.
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Le client n'a pas laissé de commentaire.

emilio B.
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Le client n'a pas laissé de commentaire.

Jeannie H.
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Nothing! Seth was amazing ,kind and helpful ! Give him a raise please. It was a super hard day for me and he made it easy!!!!

THOMAS G.
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Le client n'a pas laissé de commentaire.

WIllie C.
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Le client n'a pas laissé de commentaire.

VONNIE G.
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Le client n'a pas laissé de commentaire.

BENJAMIN S.
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Le client n'a pas laissé de commentaire.

marisol F.
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Le client n'a pas laissé de commentaire.

BENE M.
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Friendly Staff all around great experience.

MELISSA Y.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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