Great help fast n easySTEVEN T.
Customer Reviews for U-Haul of Ingram Park
Pour nous contacter
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The online reservation was easy. The staff were courteous. This rental was for a 26ft truck. While the process was easy as always, this vehicle had definitely had a hard life. The ride in this truck was frightening at first. Then, I imagined it might be something like what the astronaut's experienced riding the space shuttle back through re-entry into Earth's atmosphere. But, to make a valid, earth-bound comparison: this particular vehicle was a rougher ride than any military vehicle I have driven in 12 years of active-duty service.Michael S.
Le client n'a pas laissé de commentaire.George M.
very welcoming and helpful with choosing the right truck.Maria G.
The truck was not in great mechanical condition. It drove poorly on brand new roads. Shook violently on the smallest of road imperfections. Thankfully I had a short move, but if I had to drive a big distance I would have returned it. You should have your team test drive the equipment periodically.Steven C.
I don't think you could possibly improve my experience. The gentleman at the counter was knowledgeable and helpful.Dan T.
Le client n'a pas laissé de commentaire.Ali M.
Employees, specially the manager are very rude and unprofessional. I cant believe how ive been treated. If you look up this location on google, you can see what other people had said. But im not sure if any of these going to make a difference. Definitely this was my first and last time at this location.SAMAN E.
Le client n'a pas laissé de commentaire.Gene G.
Le client n'a pas laissé de commentaire.Antonio M.
Le client n'a pas laissé de commentaire.Jamie B.
Le client n'a pas laissé de commentaire.JAIME A.
Le client n'a pas laissé de commentaire.TONY T.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Brian S. | Premières impressions
Pick up location was changed without notifying me. No email, phone call or text, nothing. Stood in line for 25 minutes at scheduled pick up address to be told,â€you have to pick up at a different location 4,9 miles up the highway.â€ Person at â€œnewâ€ pick up location didn't care about my issue & just blew me off. Terrible experience.Michael W.
Dropped off after hours. So easy when with on line directions...Paula L.
Le client n'a pas laissé de commentaire.Gregory P.
Le client n'a pas laissé de commentaire.QUINCY W.
Le client n'a pas laissé de commentaire.Jesse L.
Le client n'a pas laissé de commentaire.DARIOUS B.
Quick and easy.Robert H.
Le client n'a pas laissé de commentaire.Kyle K.
Le client n'a pas laissé de commentaire.Shannon C.
Le client n'a pas laissé de commentaire.Elizabeth C.
Le client n'a pas laissé de commentaire.joann D.
Le client n'a pas laissé de commentaire.Vince C.
Fuel was below 1/4, so I had to put gas immediately. Drop off was good. But when looking for drop BOX, I could not find. it was actually a mail SLOT by the door. Frustrated for about 5 minutes.Paul M.
Great service Thank you very muchJoe Y.
Nothing, everything was perfect.Marcos G.
Everything was easy.CALVIN G.
Was overcharged and still hasn't been resolvedMichael W.
Le client n'a pas laissé de commentaire.Jorge S.
Le client n'a pas laissé de commentaire.Ruben L.
Le client n'a pas laissé de commentaire.Elizabeth L.
Friendly and fast service!Leyann W.
Le client n'a pas laissé de commentaire.Matthew C.
As per previous experiences the Manager at this location is very unprofessional, does not have common sense and lacks the ability to realize that the equipment he rents needs obvious maintenance even when customers express the quipment has warning lights on dashboard. I personally pointed out the equipment given to me had warning lights he opted to ignore warning lights and issue the equipment anyway, saying it was my only choice. I pointed out to newer models available and he refused to issue this newer equipment with the 'take it or leave it' attitude, saying he had no control over maintenance issues. The end result is that the equipment did fail while on the road, leaving us stranded by the Highway and truck was towed away when roadside service failed to assist us. U haul is failing customers with the complicated emergency call system and contracted roadside assistance companies. U haul has much to improve when phone agents fail to follow up when: 1) U haul customers are stranded after equipmet breakdown. 2) when contracted roadside assistance companies are lazy and don't want to fix mecanical issues on the road and simply make the call to abandon Uhaul customers on the road stating that towing the equipment is the only solution to the problem or simply fail to show up to the emergency with the excuse that they are busy on other emergencies. Roadside assistance also fails to follow up with Uhaul customers. And (ignoring the truck is full of items) 3) U haul needs to retrain managers at rental locations to make simple decisions as to when it is not safe to issue faulty equipment to customers. Much more can be said in this review but in the interest of time just let it be said that. I will not be returning as a customer and I will no longer recommend to anyone to use U haul. At the contrary, I will be giving U haul negative feedback for failing us as customers in time of a severe emergencyByron M.
Have the equipment ready when time specified online or with customer service representative. There is no key drop box either.Brian B.
Le client n'a pas laissé de commentaire.Lynda S.
Le client n'a pas laissé de commentaire.Marianne L.
Excellent service à la clientèle james F.
I was a little frustrated myself because of all the packing and different things that's just kept happening, and the guys that waited on us were very calm and patient with me they didn't get stirred up they stayed calm and I just want them to know that I really appreciated that.Thelma F.
All was good but left light was not working, blinkers/brake light working but maybe need to check parking lights as well cause I had to drive at night with no light.David G.
Le client n'a pas laissé de commentaire.STEVEN ANTHONY H.
Explained that I needed a trailer to haul my 2020 HD TriGlide motorcycle. Even gave the dimensions. Was advised the 6x12 would work for me. When tried to load bike, it would not pass the entry point of the trailer because of the sides of the ramp. Returned unit immediately because it would not accommodate my needs. Will reach out to CS for a full refund.Carlos H.
WE RENTED A LARGE TRAILER ON FRIDAY, WHEN WE ARRIVE THE STAFF WAS VERY RUDE I FELT LIKE WE WERE BOTHERING THEM WHEN I WENT TO PICK UP THE TRAILER, THE WORKERS MADE ME FEEL UNWELCOMED. AFTER THE TRAILER WAS HOOKED UP AND WE TOOK OFF THE TRAILER KEPT PULLING AT 1st I THOUGHT WELL IT'S NORMAL, THEN AFTER A WHILE IT JUST KEPT PULLING, WE HOOKED THE TRAILER UP TO OUR TRUCK AND IT WAS THE SAME PROBLEM IT FELT LIKE THE BRAKES TO THE TRAILER KEPT LOCKING UP. WE ORDER THE RENTAL TIL SUNDAY AT 1 BUT DUE TO THE ISSUES WE WERE HAVING WITH THE TRAILER WE TOOK THE RENTAL BACK SATURDAY AFTER 1 WE GOT THE SAME UNWELCOMING FEELING AS WE DID THE DAY BEFORE. ALL IN ALL BAD EXPERIENE EVER NEXT TIME WE WILL JUST GO SOMEWHERE ELSE.CrystalLynn M.
Nothing. Employees very nice and efficient. Will use again. Thank youJUDITH J.
Your employee who connected the trailer and disconnected it when we brought it back was the same gentleman and he was very polite, courteous, and professional. Please pass along my appreciation to him.nick O.
Keep doing what your doingMary A.
Le client n'a pas laissé de commentaire.ERNIE M.
The trailer had not been cleaned and I returned it the same way.STEVEN ANTHONY H.
Everything at the location was excellent but the app on my phone sucks it was hard to navigate and keep making changes with out my doing to extend or renew your rental and it's not very easy to do all you need anywhere I couldn't get my tire that leaked and online you have to wait on hold for an hour to talk to anyone but the staff was good online and in person.HUNT N.
I was told that my bill would be lowered but then I realized that I was charged for an extra dollyCRYSTAL ANNMARIE S.
Everything was perfect, very professional stuff! MerciIvan C.
I have yet to have an issue with Uhaul throughout my years in the service and out here now in the civilian sector!...Baldemar H.
Le client n'a pas laissé de commentaire.Hectors C.
The young man who issued me my trailer was very knowledgable and helpful and provided overall first class service!William S.
Le client n'a pas laissé de commentaire.Billy P.
You have excellent serviceJoe M.
Le client n'a pas laissé de commentaire.Blanca D.
Good customer service throughout.shelby P.
Le client n'a pas laissé de commentaire.Isabel R.
Le client n'a pas laissé de commentaire.Robert H.
Did everything from ordering, to pick-up, to the return on my phone. Very easy.Mark W.
Le client n'a pas laissé de commentaire.Darcy P.
Thank you for add on daysDeanna H.
Le client n'a pas laissé de commentaire.April C.
Le client n'a pas laissé de commentaire.Ernest L.
The truck had damage and the door handle was broken. I have an upcoming cross country trip and I hope they give me a newer van.ANNA maria B.
They were clean. Customer service was fast and friendly.Trenia W.
They have charged me 2 gallons of gas when I filled it with the appropriate level so I would not be under the requirementJose M E.
Not much! The crew was very helpful- which helps when you're having other problems!GABRIEL C.
Le client n'a pas laissé de commentaire.Jairo H.
So helpful, manager Seth Miller and all the employees did everything to make my rental as smooth as possible.Natalie C.
Next time a customer places an order at uhaul.com, do not call to confirm availability for a pick-up that is not factual. Additionally, provide availability to contact the customer service.Monica L.
Le client n'a pas laissé de commentaire.jacob P.
Not a thing !!!!MARY R.
Le client n'a pas laissé de commentaire.Stephanie Q.
The customer service team was outstanding from pickup to drop-off. Not my first time using this location and it will not be my last.Daniel H.
Le client n'a pas laissé de commentaire.KENNETH D.
Le client n'a pas laissé de commentaire.FRANK G.
I've rented several trailers from this location and have never had any issues. The staff has always been friendly and helpful. Keep up the great work!LUTERIO C.
There was a dolly that I rented at first, then I realized that it was not the dolly that I needed and I did not take it from the store. I spoke to the person in charge and he told me that he would discount it and so far he has not discounted it from me.GONZALO M.
Le client n'a pas laissé de commentaire.MARK R. | Expérience générale
Le client n'a pas laissé de commentaire.Erika L.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.CHERYL C.
Le client n'a pas laissé de commentaire.KEITH L.
Le client n'a pas laissé de commentaire.GABRIEL CASANOVA M.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.JUAN F.
Le client n'a pas laissé de commentaire.BENJAMIN M.
Le client n'a pas laissé de commentaire.CHAD T.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.Denise R. | Expérience générale
Le client n'a pas laissé de commentaire.FAUSTO D.
Le client n'a pas laissé de commentaire.Janet L.
Is nothing really good jobJAMAL A.
Le client n'a pas laissé de commentaire.Pete E.
Le client n'a pas laissé de commentaire.CASSANDRA T.
Le client n'a pas laissé de commentaire.MARK R. | Premières impressions
Le client n'a pas laissé de commentaire.Roxanne F. | Online Move In
Is very accommodating and helpful.RICHARD T. | Premières impressions
Was Convenient for my move to a different stateLaureena G. | Premières impressions
Le client n'a pas laissé de commentaire.AMANDA R. | Expérience générale
S.O.MC M. | Expérience générale
Le client n'a pas laissé de commentaire.Johnathon M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!