Customer Reviews for U-Haul of Juniata Park/Feltonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Juniata Park/Feltonville

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Cruz P.
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Customer did not leave a comment.

Stewart H.
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Customer did not leave a comment.

Beverly W.
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They made the entire moving experience a blessing... Thank you all and may God continue to bless!!!

Edward O.
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The only thing I could complain about is that I ordered blankets and they didn’t have them. So they took them off the immediately took them off the bill.

Stephen B.
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Customer did not leave a comment.

Juan Carlos S.
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Beter service for the rep. He looks boring, and unsmiling like the customer is bather him .

Tanya L.
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Customer did not leave a comment.

Anna K.
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Waited in line for an hour to pick up the uhaul. Got insurance but once I got the truck I realized I didn’t want insurance because it was dirty inside, was all neat up on the outside. Went to tell them I didn’t want insurance but had to wait in line again and didn’t have another hour to waste. I brought the truck back 30 minutes late due to an accident on 95 S and they charged me a whole extra day plus an extra day of insurance! I told them I kept calling you guys to let you know about this major accident and let you know I’m on my way and the guys response was We Busy. Would never recommend! The worst part was the lady in front of me had a similar situation (she was returning an hour late) and her let her go without paying the extra day!

Najla R.
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The clerk didn't explain that truck was to be returned with a full gas tank. He also said I started with a full tank and that was incorrect. When I had to go back to fill the tank it took me over $17 and I only traveled 21 miles.

Cecelia D.
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The truck seem to be a little slow moving like it was trying to switch gears.

veronique B.
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I love uhaul service.

Kenneth M.
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The location was ok but placing the order and dealing with you customer service on the phone nation line was a nightmare. Poor customer service.

Camille P.
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Great customer people. Loved EJ and David

Marilyn O.
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Customer did not leave a comment.

Jonathan J.
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Customer did not leave a comment.

Reginald D.
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Customer did not leave a comment.

Lavena P.
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My U Haul experience with wasn't a good one. I called to reserve a truck. The representative that I spoke to over the phone stated that I would have the truck for 24 hours. When I go to pick the truck up the representative at the store tells me that I only can have the truck for 8 hours because it's the weekend and they are in demand for the trucks. I begin to let them know the 8 hours isn't going to work for me. The representative let me know that if the truck wasn't returned by a certain time that I would be charged an additional fee of $100. When U Haul knew they were in need of extra trucks they should've called me back to let me know so that I could've made different arrangements. I made arrangements with my movers according to the 24 hour period. We accomplished what was needed to be done but there was an extra expense that came along with it.

Isamar T.
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Customer did not leave a comment.

Tammy M.
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The gentleman who served me in the morning was great! The guy who was there when I returned the vehicle was ignorant and unprofessional!

Russell R.
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The staff were very rude to multiple customers including to myself. Equipment was not filled to a point of the paperwork prior to leaving the lot.

Richard R.
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Did a good job

John W.
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Customer did not leave a comment.

Denise D.
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There was trash in truck but the employee cleaned it. This was my first time doing drop off after business hour which was easier than i thought

Lorraine D.
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Customer did not leave a comment.

Amin M.
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Customer did not leave a comment.

Jan P.
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Customer did not leave a comment.

Jose R.
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Customer did not leave a comment.

John C.
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Always a pleasant experience

Sherwin S.
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Excellent service well taking care of need one more person like him there. He answered all my questions.

Ian R.
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it a busy store but the young guys was very Professional even when a customer was getting mad and yelling to them to do something while they was with a customer

Horace F.
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Customer did not leave a comment.

Jose R.
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Customer did not leave a comment.

Eric W.
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overall just good service

Andres D.
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Nothing

Jeffrey G.
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Hello U-Haul of Juniata/Feltonville I rented at the facility you manage yesterday. The equipment was fine, the site was clean and well-stocked from my observance, however, my customer experience was poor. Your employee (unnamed, no uniform jersey on, camouflage sweatshirt/hoodie instead) while not overtly rude, couldn't have had less enthusiasm if he tried. He looked at me once and the rest was talking to me while looking at the screen or elsewhere and speaking in a very matter of fact/I don't want to be here/like it or lump it way, that could easily be mistaken as if he had a beef with me. Picky, yes, but the only reason I remember and mention this is because of two things that also happened during this transaction. During the processing of the rental, your employee took out his personal smartphone, opened up his camera and was about to take a photo of my driver's license. I quickly asked him, "Please tell me what you are about to do BEFORE you do it". He then said he needed to take a picture of my license for the rental. I asked, "With your personal phone??" He then heaved a sigh and said he can send me a link to my phone to upload this myself. When I got the link I said "Hi Jeffrey, Please upload...." giving me the indication that this link was for me specifically. What madness is this that he would dare bypass me and take a pic of my license with his personal phone? Without so much as a word on what he was doing? As if this is a normal activity? Do you what how many rights of mine were just narrowly avoiding being violated? In this age of identity theft/data breaches and the lawsuits that follow for the criminals/companies who perpetrate I would think you would inform your customers of their choices before snatching them away. If it is your policy to inform your customers of their choices it didn't' happen this time. If it's not your policy....wow! Subsequently, I was informed I had a $10 insurance fee added to my bill. I asked if this was the one I declined on the website. I was told that It is because the truck was new and immediately asked. "Do you wish to continue with the rental?" Seems like I had no choice. Is this mandatory fee in writing somewhere? Again, if it is your policy to charge customers extra fees at the last minute then threaten the rental ....wow! I am sure your team can do better than this U-Haul. Please prove it to the next customer. Jeff Green

Eleanor J.
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Customer did not leave a comment.

Shakira P.
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Lower prices per mile

nephtali N.
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Customer did not leave a comment.

ouajdi H.
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Customer did not leave a comment.

Laureano G.
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Customer service was poor. Workers we’re using curse words among themselves. They nick picked the cleaning of the van over dirty shoe prints. Overall very poor experience. Not to be used again

Irenie L.
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The truck I received was an older truck and it wasn't clean in the inside where the driver sits. It appeared there was a problem when you accelerate. You can feel a hesitation or pulling when accelerating/operating the truck; In addition, I have noticed that the workers seems to always provide me (women) older model trucks. I have been renting trucks for some time now, For the most part this has been my observation due to I have never received a newer truck. I have observed the newer trucks given to the men that have walked into U-haul establishment. Just being Honest!

carlos F.
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Customer did not leave a comment.

John O.
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Customer did not leave a comment.

loretta H.
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Frank was very professional and courteous!

james L.
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Customer did not leave a comment.

Kristen P.
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I did not get my truck! I’m very upset!! When I went to pick up the equipment ALL THE DOORS TO THE TRUCK WAS LOCKED so I wasn’t able to get the key to the truck!! And they charged my card!! I run a business and this is a huge inconvenience for me and my clients. I will never rent a U-Haul truck again!!

robert B.
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Very helpful

Jose C.
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Poor customer service

Marie M.
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They over charge me

Victor R.
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Mr. Alex is a professional employee looking for alternatives and gives you solutions regarding the equipment that the person needs to move for that reason I always recommend this location.

Katherine F.
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Customer did not leave a comment.

Winston C.
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I was overcharged I had to call u haul I got charged 80$ extra for felonious charges not using u haul again

Chanthou D.
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Nothing. You guys did great job (my first rental truck experience) Having the ramp with the truck that moving day was very useful. Thank you so much.

Kosal S.
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Customer did not leave a comment.

Chuon M.
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Customer did not leave a comment.

Perry R.
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Customer did not leave a comment.

Frederick T.
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Customer did not leave a comment.

DELMARIEA M.
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First of all it wasn't me get the right person then you might get a good comment

Jesus S.
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*web based return system is flawed using a cellular phone. Was charged additional fees for the inability to upload the pics, but forwarded them via email to manager. No response from this uhaul location for follow - up. Follow up could improve. System is flawed or rigged but customer has to pay for it. Not cool.

Daniel T.
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Customer did not leave a comment.

Felix H.
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Because not good work for a member

Amy R.
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I had a great experience with your guys! Excellent service.

Kevin W.
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Everything went well excellent

Jay L.
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This place are deceiving people. I WOULD never rent From here again.

Juan R.
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Great service!

Adrienne H.
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My experience with this U-Haul location was excellent. My van was ready and the staff was very helpful. I would recommend U-Haul to my friends. A Hilliard

Patricia M.
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Customer did not leave a comment.

Lillian F.
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The price of the Uhaul $1.07 per mile seemed very high for a Thursday rental.

Ashley P.
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The counter person was very rude and wouldn’t let my driver receive the vehicle until I’ve gotten there although we were both listed on my contract as drivers

Robert C.
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Helpful, friendly, and informed

kreg W.
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Customer did not leave a comment.

Nitsa T.
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Customer did not leave a comment.

Timothy S.
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Very friendly and knowledgeable staff. Able to answer any questions I had.

Charles R.
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Customer did not leave a comment.

Louis A.
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Store full of people , 2 guys behind the desk , but only one was doing ALL of the work ,while the other just sat there . No one could answer a question, we were told to call the manager with questions.

Juan T.
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Customer did not leave a comment.

Lisa W.
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Customer did not leave a comment.

Phi C.
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I got a dirty truck and when I returned it I got charged another 50$ for cleaning fee. Fuken bull shit. Never will i rent from this place again. And i will make sure all 37k of my social media followers know not to come to this loaction

Nicole J.
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Customer did not leave a comment.

gregorio G.
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AT the pick was ok But returning it was awful ???????????? The representative even told me to get the .... out

Anderson T.
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This’s people ar goooddddddd

Tracy D.
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Customer did not leave a comment.

Chastity C.
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The young man who attended me was very professional

Reinaldo S.
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The internet was not working st the time I needed to return my rental unfortunately I believe they charged me a $20 additional fee because I didn’t complete the check in return.

Lourdes H.
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Customer did not leave a comment.

Amanda O.
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I was charged for damages to a van I do not put.

Vanessa V.
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The truck I was given is due for brake service. It was horrible to drive back and forth which made my moving longer than expected.

james H.
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I did not receive my products I paid for. I was overcharged and the services was horrible.

emilia C.
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Better customer service

Joseph B.
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Get better customer service then the Philly was in there on August 29th. It's customer service skills are terrible and he told me a bold-faced lie.

Kathleen C.
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Have space available for customers to leave their vehicles.

Susan D.
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Customer did not leave a comment.

Analysse R.
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Quick and easy pick up and drop off process. Thank you!

heather M.
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Customer did not leave a comment.

Gary D.
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Customer did not leave a comment.

Roy R.
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Customer did not leave a comment.

Andrea S.
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At first I was skeptical because of the wait and me thinking about the reviews I read. Then I had to deep breath and think it’s me who Is in a rush and yes some people really did need the little extra help. The two guys were nice and very helpful and took their time you. If you needed assistance with anything they were patient. I had my stuff together so I was able to be in and out quickly and the truck I got was in good condition.

Rosemily R.
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Was charged way more then expected

Leslie C.
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Customer did not leave a comment.

Alexandra P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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