Évaluations des clients U-Haul of Kent-Stow

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Kent-Stow

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ralishia W. le

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Do daily checks on the trucks like oil, gas,battery life, etc I had a bad experience with the truck I rented because there was no maintenance done on the truck

Corey S. le

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Truck sucked. Alignment was pretty bad. Darting left and right quite a bit and felt like it need shocks up front.

Jason F. le

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Le client n'a pas laissé de commentaire.

Pamela C. le

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Thanks!

Cea D. le

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Le client n'a pas laissé de commentaire.

Gary A. le

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Le client n'a pas laissé de commentaire.

Pamela C. le

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Thank you!

James K. le

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See comments above...

Alan C. le

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All my interactions were professional, efficient and courteous. I reserved a vehicle by phone, got the vehicle at the store location and returned the vehicle with very little of my previous time involved in the process. I'm very impressed with all aspects of this location, staff and vehicle.

MARIA N. le

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I thought I was getting a 20 foot truck, not a 26 foot truck. Big difference in price. Also, passenger front tire was very low and I had to point out to get fixed.

Bruce M. le

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Your software reservation system is slow and often times doesn’t work the first time

Allan R. le

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Le client n'a pas laissé de commentaire.

stephen F. le

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Guy working the desk clearly did not want to be there. Made that very apparent with his short answers and lack of helpful communication during the rental process.

Jeff T. le

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Le client n'a pas laissé de commentaire.

Paul P. le

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Le client n'a pas laissé de commentaire.

JAMES M. le

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Professional quick service!

Paul P. le

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Le client n'a pas laissé de commentaire.

JAMES M. le

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Been going to this location for years, always kind helpfull people there!

Warren J. le

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Consistently great!

Eric R. le

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Le client n'a pas laissé de commentaire.

john A. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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Truck leaked ... I told attendant that some of my things were lightly damaged and he just stared at me and said we will look for the leak.

David G. le

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The two gentlemen that we encountered were fantastic. Excellent representative of the company.

Gloria P. le

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Our tow dolly was at a different location, the agent at Uhaul where the dolly was (Akron, OH) made sure our dolly went to where our truck was so that we didn't have to go to 2 different locations. I didn't get the young man's name unfortunately but thank you so much!! Moving day is stressful enough! GP

JOSEPH S. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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The Kent location was Excellent. The Ravenna location did not have the type of truck I needed, but the web site let me rent my truck there. I went to Ravenna to pick up my truck and they told me I had to go to Kent to get it. He told me I should have gotten a text message. I found the text, but the 2 U-Hauls are on the same road and small towns usually share names. The text should have told me Ravenna didn't have my truck, or, U-Haul should have driven my truck to Ravenna, or, U-Haul Corporate should change the web site so truck availabilities are listed. The Kent location deserves 5 stars, but U-Haul Corporate screwed that up. When I signed-up on line, the site didn't tell me Ravenna didn't even carry the size of truck I wanted, or offer the service I needed. Changes HAD to be made to my order - changes that cost me extra driving, extra gas, and extra time. Then, like you could care less about the inconvenience you caused me, or the extra distance back to my house from Kent, you charged my card another $0.04 for slightly exceeding your estimate of my drive. I will tell a friend to call U-Haul locations directly, avoiding heartless, uninformed U-Haul Corporate.

Wayne C. le

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Le client n'a pas laissé de commentaire.

mike S. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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The trailer wasn’t clean and left blAck residue on my furniture , it also leaked water and made some stuff wet

Gregory S. le

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Le client n'a pas laissé de commentaire.

Faith R. le

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Yes

pamela F. le

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Awful customer service and tried to overcharge me almost a hundred dollars I don't like leaving bad reviews especially for Uhaul as I have counted on them for many years but I cannot recommend anyone to use this particular store

Gregory R. le

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Le client n'a pas laissé de commentaire.

Crystal M. le

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No problems

Terry L. le

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Le client n'a pas laissé de commentaire.

Gary G. le

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Le client n'a pas laissé de commentaire.

Kim G. le

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fast check out and return just an all around good experience.

Jennifer L. le

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Le client n'a pas laissé de commentaire.

Philip Z. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Donald G. le

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Le client n'a pas laissé de commentaire.

Philip Z. le

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Le client n'a pas laissé de commentaire.

timothy M. le

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Was told it’d be 33$ for an extra day. In the end it was more like 94$. I mean really. Not happy about that at all

Diane M. le

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The back door had difficulties opening all the way and the door lifts up quickly. So quickly, my hand ended up getting stick in the lock which left me with a slightly less than 1 inch cut over the back of my hand. This isn't anything that required medical attention beyond keeping it clean at this point. But driving a U-Haul is stressful enough and having my hand throbbing as I left the parking lot didn't help. Also, the truck was parked in the wrong spot. Not the end of the world but 10 mins that was wasted when I was on a time crunch, given I had inspected the wrong Uhaul, was less than ideal; then proceeded to have to wait in line again to clarify why the truck key wasn't working. My suggestion would be allow the customer to get the key first, check the millage and fuel then have them check the outside. Make a disclaimer at the top on read that the inspection has to take play on the lot or it is nulled. And when you take the pictures of the outside condition make them use the location identifier. Just an idea. None of this would lead me to not rent here again, but I did find it to be rather frustrating in a scenario that is already stressful.

Rocco R. le

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Get a better rep. Acted annoyed. While helping us.

Terry K. le

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Company mainframe computer system did not work well and caused a 55 minute wait for me to get my truck. The employee was trying his best but the system just did not work.

Howard G. le

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I've been renting 5x9 trailers from Uhaul the last 10 years. The open trailers need to be replaced. They are rusted badly. The bed of the trailers have several dime size holes in it. Something needs to be done with trailers suspension. When pulling a light load, the trailer bounces quite violently, over every small bump.

Jamie D. le

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Chad is amazing and goes above and beyond to help his customers. He was not only informative when it came to the equipment but also was extremely helpful when all of our plans changed. I would recommend Chad everyone.

John S. le

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The truck had 100,000 miles on it and drove poorly. No pickup; steering was not firm; drivers mirror would not stay in one place which made driving difficult. Pick up location. Was fine, but equipment was terrible

Michael D. le

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Everything went smoothly as expected.. We used them last year an this year an will again,,

William W. le

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Le client n'a pas laissé de commentaire.

Oliver K. le

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Le client n'a pas laissé de commentaire.

Theresa H. le

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This place was very kind, apologized for the delay with having to take the chain off entirely and kept me informed. It wasn’t their fault that the guy in TN was completely inept but it was nice that he felt some empathy towards the situation.

Shelly S. le

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I would not recommend this location. Everything went wrong. My truck wasn’t my there on Saturday they messed it up then again on Sunday I waited over an hour until they sent me 17 min away to pick it up. My living weekend was a disaster!!!!

stephane J. le

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A bit pricy.

Larry S. le

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Le client n'a pas laissé de commentaire.

sharon S. le

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Le client n'a pas laissé de commentaire.

nicole B. le

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Le client n'a pas laissé de commentaire.

John B. le

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would use them again

DiAndra G. le

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Let the customers drop the U-Haul off at a location near the address they are moving too. Customer service was not good. The van smelled like dead animals. And the fact that we have to take it to fill it back up with gas is dumb. I had to pay 100 dollars just to rent the van. Ridiculous.

john W. le

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Le client n'a pas laissé de commentaire.

Warren J. le

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Chad and his team are always superb!

Joe P. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Le client n'a pas laissé de commentaire.

Yvette A. le

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Le client n'a pas laissé de commentaire.

Chris L. le

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The guy working the counter was the least helpful employee I’ve encountered in 38 years on this earth.

Leon W. le

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I used the link to return the rental and the verification code I was sent keep replying invalid. Subsequently, I was charged 20 dollars for a fee. When I returned the truck 1 hour before my 6 hours window was to expire. I would appreciate it if my $20 was returned to me account!

Steven B. le

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Returned the truck at half a tank, like I picked it up... was told there was slightly less than half, and was going to be charged $12.00 for getting it to the other side of the middle line on the gas gauge... wasn’t aware we had to fold the blankets that we rented, was just going to be charged for it without any explanation from the employee. I’m glad I asked why my bill was more than my estimate... or your staff would’ve taken my money... also, I’m not sure why we have to fold the blankets when I know they just throw them out of the truck and wash them right after we left.... I won’t be using this location or uhaul if I have another option in the future.

Gayle E. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Cabin of the van smelled horrible

John K. le

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They have always been #1 for all the times I've used them. Goo job, keep it up.

Diane S. le

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Le client n'a pas laissé de commentaire.

Madison B. le

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Le client n'a pas laissé de commentaire.

Christine I. le

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Le client n'a pas laissé de commentaire.

Tracy B. le

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Le client n'a pas laissé de commentaire.

Forest T. le

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I first went to Ravenna, Ohio office. The building was wide open but no one was there. I checked every room and even the garage. I called the Ravenna location while still inside and no one answered!. I finally called the Kent office and reserved a trailer. I arrived and checked out and hooked up to a trailer that the bed was swiss cheese. This trailer should be scrapped. The only positive comment I have is the employee at the Kent office was very professional and courteous . I feel this rental should be credited.

Reid P. le

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Le client n'a pas laissé de commentaire.

Stephen K. le

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We dd an after hours drop-off on two vehicles. We were charged a fee of $20.00 each for that. We rent from Enterprise a number of times each month and there is no such charge. Terrible.;...

Charles W. le

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Le client n'a pas laissé de commentaire.

Hunter S. le

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Better customer service... this place is a joke.

Anatol K. le

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Le client n'a pas laissé de commentaire.

Melanie L. le

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Le client n'a pas laissé de commentaire.

Kim U. le

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Patient and helpful

Jeffrey G. le

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Le client n'a pas laissé de commentaire.

Michelle S. le

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Le client n'a pas laissé de commentaire.

Jessica D. le

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Le client n'a pas laissé de commentaire.

Christy H. le

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Le client n'a pas laissé de commentaire.

Karen P. le

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Customer service was excellent and the truck I rented was clean and in very good condition.

Marion C. le

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Le client n'a pas laissé de commentaire.

Diana W. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Merly R. le

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Le client n'a pas laissé de commentaire.

Kevin D. le

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Le client n'a pas laissé de commentaire.

Melissa S. le

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Process was easy.

MARK H. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Daniel K. le

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Manager was helpful. Other worker was rude and lacked remedial customer service skills.