The customer service is very good
Audomaro BrambilaibarraCustomer Reviews for U-Haul of Koreatown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Más o menos
CRUZ IXMATAThe service was fast, but they failed to mention if I needed to drop off after hours the app is required. I spent 20 minutes or so just trying to figure out how returning after hours worked, and this was happening around 11pm in a new area. The actual time spent on the return was 5 minutes.
ANTHONY ReddenGreat and fast service
Marvin GuzmanBest of the best location in the city 👍🏿 ty
Ruslan KhasanovThe staff at the time were very helpful, kind and very friendly. I was able to get my necessary items in a quick manner and was given very simple instructions for me to follow. I liked how responsible the atmosphere was in assuring that I started safely and finished in a ok manner.
Jesse CasimiroCambian muy seguido ha el personal
FIDEL TRIGUEROSAt the drop off place, the woman who received the truck was exceptionally friendly as well. It sounds like you have some smart, happy employees.
Betsy EnzensbergerEasy, affordable, convenient, professional.
Alyssa DixonVery clean and runs really well
Shirley SmithAbove and beyond service thank you very much
DONALD LESTERNo improvement needed.
Troye BoudreauxMarisol was amazing, give her a raise!
Maria MenendezI wish they were more kinder and friendlier.
Paige LeeThis location is exceedingly busy and in an area of extremely high traffic. However, the entrance to the location was for a clear and very effective for returning my U-Haul. The staff was very nice and service was extremely prompt, they were practically waiting for me despite having another U-Haul ahead of them that was being cleaned. I mentioned that a little bit of coffee had spilled and within 2 minutes a guy was there to help me clean up the mess free of charge. It wasn't even really a mess, so he didn't have to do any work because all I needed was a paper towel but he was ready and waiting to clean up a hazmat spill pretty much. This location is exceedingly well staffed and very very well managed from their parking lot to their human resources. These people should take over the location in Bakersfield.
Samuel NickollsNothing, everything worked out perfect for me!
Frank GranadosService was great with a smile.
ADAM HARPERLa persona q me entrego el troke es un despot suer rudy nada de amable consu gra cara de nasti sele dice como esta icomoqno escucha ledije gras nocosteto nose como pueden tener personas despotas como el
MARLENY ALVARENGaOne of the main reasons i would not recommend this location is because when they hand you off the rental U-haul the people who are handing off your key to the Uhaul do a meager job of inspecting the truck, recently i was handed a key a Uhaul with the passanger door key hole with the locking mechanism half way exposed and hanging out the door. I called the person asking this isnt what i did and is there another Uhaul that i can rent and the person said either just take a picture and dispute it or we can get you smaller Uhaul. I mean are you kidding me!!! you are the ones that are supposed to check before handing off the key but i was the one to physically walk back into the office and inform that the Keyhole muchanisn is literally hanging out in plain sight!!!!! Uhail is good but i dont know... you need to get your employees to check a little bit more in detail before handing off the Key to the Uhaul.
SEUNG WOOWhen the lady running the counter asked me how long the distance would be, I said 10 miles at most, but when I checked the invoice, it showed me that she billed me 20 miles, which was really surprising considering I didn't even use the truck for 10 miles. Other than that, it was a really pleasant experience and everything else was really easy to figure out.
Turbold JargalsaikhanEverything is good but the guy working at office he really bad coustomers service
Jhon KimReally good service
Walter GomezTHE SERVICE WAS POOR AND THE MANAGER WAS TOTALLY INDIFFERENT AND IT WAS AS IF HE REALLY DIDN'T CARE. NOT TO BE RACIST OR ANYTHING BUT HE WAS MUCH MORE ACCOMMADATING TO MEXICAN CUSTOMERS. AS AN AFRICAN AMERICAN IT'S TOO BAD THAT THINGS BECOME SO BAD. HOPEFULLY, BETTER DAYS ARE COMING. MC
Michael CoulterThe van was filthy, and had all sort of bugs and an under inflated tire.
Trevor WoldenAll good
Roman Zaripov DwyerWhen I return my vehicle, after I uploaded all Photos in the app, clicking continue just clear all photos. I did it over same thing happens. Then somehow the returning processes just finished.
Yucheng LinI personally had issues uploading the photos requested for rental return. I would much more prefer to return the rental to the proper location, place the keys in the dropbox and be finished with the return. If there are any issues, the customer can be contacted the next day.
Kevin OamildaI received excellent customer service! Everyone at this location is friendly, efficient, professional!!!!
Jennifer GIERSBROOKI dropped the truck off after hours, however the site was clean and very assessable with key drop off easily found.
John K StimpsonRien
Brehoua KipreStaff was friendly and the process was easy
Joanna WellerI loved that I could plug my iPhone in and navigate easily. Good experience. Thank you.
Haley Renee LopezContinue to provide the excellent service & consistent follow up & follow through. I wil continue to recommend & advertise their outstanding service!!
CARRIE ALLENCindy and Jonathan deserve a raise for the professional service that was provided.
KEVONTAE DENMARKAll the personal incredible friendly
Norma ArrecisJose and the lady on Sunday are amazing. Great help and service. First time using uhaul and I will come back and recommend .
Jose RamirezI'm not good at English, but both renting and returning the truck are done well. Everyone is kind and friendly. thank you
Seongae KimGracias por su servicio fue excelente con mucho gusto lo recomendaría a todos mis amigos y familiares Dios les bendiga muchas gracias bendiciones
jesus ramosNo improvements needed. Service was excellent!
DIONISIO CastanedaFlasher light not working and was repaired by staff but during the rental went out again. Some parts were hard to work with as well.
Bridgette HerronKeep up the good work!
Sheri TarvinUhaul employees guided me through the drop off area. They gave me a hand unloading my equipment and check out was fast as sending an email. Had to check & verifying trailer didn't have damages. Once that was done your on your way.
Kevin GonzalezHave Rental Blankets in the facility for those renting Trailers.
LOUIS CHAMBERSThe entrance is hard to find if you are driving on Western. It is location off the corner on the cross street and the signs are hard to see. With a trailer on a truck making u-turns to get to their return driveway is a pain.
MARK TOFANELLIThis location was the absolute best Uhaul. The employees were extremely polite and helpful.
Arash SalehiPerfect
Leonardo VargasExcellent service. Extremely clean vehicle. Very friendly service agent.
Lionel UrbinaI will put zero stars on this, but there's no choice for zero stars. The place was not clean. And I was standing there for about 10 minutes until I had to ask somebody to help me and I was the first customer of the day so I know they were not busy the manager was really rude and I will never recommend this place in Los Angeles are used to return my equipment and Arapaho Street but they don't take trailers anymore and that's the only reason I bring it to the western Avenue.
Gabriel AmayaOnly issue is was the truck wasn't exactly the way it showed in the app. When you try to take the pictures from the app it wouldn't allow you to. I was not able to put in the app the damages that I saw before removing the truck off the property. I notified one of the customer service worker that was there and showed her the picture. She told me to let the worker know when I dropped the truck off. I notified that worker and he asked if I let the people know when I picked up the truck. What I am saying is no one wanted to record the damages and I do not want to be charged for it.
Adeline Torres HoltAll good
Guillermo RamirezGood service
Diego EstradaKeep Running the business as is, you guys are great
AARON HUDSONVery helpful and customer service was great.
Elsa TiradoI was very pleased overall
antonio richardsonBe willing to answer questions. The manager who checked me out was outstanding, could not have been better. However, the guy who gave me the equipment couldn't be bothered with my simple question of how to load my car- I had never transported a car so I asked how to secure it properly and he pretty much blew me off. Obviously I figured it out, but that was disappointing.
Ronald MedeirosUhaul guy said everything is ok. But he chargeed 2 gal of gas. It was full when i returned. And even he didnot mantioned about gas.
SEOK BIN YOUNI would like to thank the employees at this location. Very straight forward and giving them 5 star for helping a Los Angeles local family , the opportunity to make it happen. Wit the business,,, I am abundant and wake up everyday with the most highest ; " the All" , abundant energy flowing throw every atom in my abundant "ALL". . . see you soon
Arturo OrralaYour app for rerurn doesn't work. Spent 30 min and finally gave up.
Joseph OlivasRenting again. Very efficient and professional.
Annette YonemitsuVery friendly customer service. Thank you.
IVANA SANSONDon't text my phone number threathing me about if I don't call right now we're gonna report it stolen. Bad business and then u all text me thank you so much for everything I'll never rent from these people ever again. Cool and first but to threathen me I should cashed that shit and walked away and u let me a rent a vehicle that's unsafe but no I'm some piece of shit just trying to come up so before you judge, somebody, make sure you do ur homework..
Brian Hack